3Com V3000 ANALOG, V3001R, 3100 ENTRY, 3C10399B, 3101 BASIC Reference Manual

3Com®NBX®IP Telephony Solutions R6.0 | North America

SALES REFERENCE GUIDE

IP PHONES** NBX APPLICATIONS

MAKING THE MOVE TO SIP

NBX platforms running R6.0 software operate in
either standard or Session Initiation Protocol
(SIP) mode. The standard mode builds on the
success of generations of NBX platforms, while
the SIP mode allows interoperability between
NBX IP telephony solutions and a broad range of
3Com and third-party SIP-compliant devices and
applications such as IP Messaging, IP Confer­encing and SIP trunking. Customers can start
out running in standard mode and migrate from
standard to SIP mode when such a change
matches their needs.

CALL CENTERS—Affordable, professional and efficient services that enhance call handling and increase revenue.

› NBX Automatic Call Distribution (ACD): integrated call center application with built-in two-seat agent evaluation license; offers five types of routing

algorithms, agent workgroups, detailed reporting, and supervisor status with monitor, whisper, and barge-in capability

› eXchange Call Center: server-based call center application; offers advanced and real-time reporting, wrap-up codes, voice announcement of calls in

queue, and agent and supervisor desktop software

› EPICCenter from EasyRun: sophisticated call center solution to support multimedia, advanced queuing and routing and inbound/outbound activity.

ADVANCED APPLICATIONS

› Voice messaging: 400 hours of voice storage standard (non-SIP mode)
› IP Messaging: advanced NBX in SIP mode voice messaging; ships with find me/follow me service and 12 ports enabled (scalable in one-port increments)
› IP Conferencing: hosted bridge for NBX in SIP mode for scheduled and ad-hoc conferences (standard 25-seat license)
› Desktop Call Assistant (DCA): on-screen dialing and contact management software
› Complement Attendant Software (CAS): desktop application that takes the place of an attendant console
› ExecutiveAssistant: designed for executives and sales people, features find me/follow me service, call recording and speech-recognition auto-attendant
› Education Module: auto-dialer for K-12 organizations; offers absentee tracking, malicious call trace and auto-attendant for homework hotlines

3100 ENTRY (3C10399B)

› Four fixed feature buttons
› Single-line phone service
› Ideal for doorway and common

areas

3101 BASIC (3C10401B)

› Four programmable buttons
› Multiline services and display
› Ideal for day-to-day office use

3101 W/SPEAKER (3C10401SPKRB)

› Four programmable buttons
› Half-duplex speakerphone
› Multiline services and display
› Ideal for day-to-day office use

NBX®V3000 ANALOG (3C10600B-XX)

Ideal for small- to medium-sized organizations that require integrated applications with
easy installation and management.

› Operation in either NBX Call Control or Session Initiation Protocol (SIP) mode
› Four integrated central office (CO) line ports; one analog station port
› Standard four ports by 400 hours auto-attendant/voice mail (AA/VM), scalable up to 72 ports
› 10/100 uplink port; 100 Mbps backplane
› 1,500 device capacity (stations/trunks)
› 15 Group 2 phone licenses included in base solution
› SIP-ready for business applications and devices

(requires 512 MB memory upgrade 3C10240 for SIP)

NBX PLATFORMS

3102 BUSINESS (3C10402B)

› 18 programmable buttons
› Multiline service
› Full-duplex speakerphone
› Ideal for power users

3103 MANAGER (3C10403B)

› Gigabit PC port
› Large, context-sensitive display
› Multiline services and display
› Executive and manager phone

3105 ATTENDANT CONSOLE
(3C10405B)

› 50-button DSS
› 100 station selections
› Receptionist/call-coverage use

3106 CORDLESS (3C10406A)*

› Multiline display
› 1,000 ft. (305 m) range from

base unit

› Ideal for mobile office workers

3107 CORDLESS (3C10407A)*

› Multiline display
› Long-life battery with two-slot charger
› Ideal for warehouse and mobile

workers

3108 WIRELESS (3C10408A)

› 802.11 b/g wireless IP phone
› Works with NBX in SIP mode
› Ideal for in-building or

campus-wide calling

PCXSET™(PC SOFTPHONE) (3C10316)

› Windows-based application
› Single-user license included per

NBX R4.1 or higher platform

› Ideal for teleworkers

*Available in North America and Mexico only. **All 3Com IP phones require a phone license (Group 0, 1 or 2) to operate. See the NBX Price List for pricing and ordering information.

LEGACYLINK FOR
NORTEL/ANALOG HANDSETS
(3C10392 – ANALOG;
3C10390 – NORSTAR;
3C10391 – MERIDIAN)

NBX V3001R PLATFORM (3C10602A-XX)

When redundancy is a must, the V3001R is the solution for organizations that require
maximum uptime, where revenue is tied to the phone system.

› Operation in either NBX Call Control mode or Session Initiation Protocol (SIP)
› Redundant, hot-swappable power supplies; optional redundant hard disks (RAID1)
› Standard four ports by 400 hours AA/VM, scalable up to 72 ports
› Dual 10/100 uplink ports; 100 Mbps backplane
› Four-slot expansion chassis for additional analog stations

or trunks (T1/E1, PRI, BRI, Analog)

› 1,500 device capacity (stations/trunks)
› SIP-ready for applications and devices