3301 E, Plano Parkway, Suite 100
Plano, Texas 75074
Muratec America, Inc. 2005
Printed in China
03 1 9 8 1 9 2 6 1 88
OMF520MAI order number:
DA7-90390-62MML item number:
As an Energy Star® partner, Muratec has determined that this prod-
uct meets the Energy Star® guidelines for energy efficiency.
Super G3 is an extension of Group 3 fax technology standards, allow-
ing the use of high-speed ITU-T V.34 modems for 33.6 Kbps transmission and high-speed protocols for rapid handshaking.
JBIG — Joint Bi-level Image experts Group, the new ITU-T standard
image data compression method. As JBIG compresses the data more
efficiently than MMR, it is especially effective when transmitting halftone (grayscale) image document.
QuadAccess
QuadAccess is a more powerful version of what already is a pretty
powerful feature, called dual access. While a fax with normal dual
access allows you to do two things at once, QuadAccess allows you to
do four operations at once. For example, even if the machine is (1)
printing a copy, (2) transmitting from memory and (3) scanning documents for a different memory transmission, you can still (4) program
the machine.
Trademarks
Muratec, the Muratec logo and all Muratec product names contained herein are trademarks of
Murata machinery, Ltd and Muratec America, Inc.
QuadAccess is registered trademark of Muratec America Inc.
All other products referenced are registered trademarks or trademarks of their respective com-
panies.
This manual and any updates to it can be found online at www.muratec.com
Go to the “Products” section of this site, then click on “MFX-2030” or “MFX-1430” or “F-560” or
“F-520”.
Welcome
Thank you for choosing the Muratec MFX-2030/MFX1430/F-560/F-520.
This User Manual describes the functions, operating
procedures, precautions, and basic troubleshooting for
the
Muratec MFX-2030/MFX-1430/F-560/F-520.
Before using this machine, be sure to read the User
Manual thoroughly in order to ensure that you use the
machine efficiently. After you have gone through the
manual, keep it handy at all times.
Note that some of the illustrations of the machine used
in the User Manual may be different from what you
actually see on your machine.
The Manual
There are five manuals for this machine. The description
for each manual is as follows:
Quick Reference Guide
Explains most frequently used functions and how to
clean paper jams.
User Guide
Explains all the functions of your machine and the infor
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mation of maintenance.
Network Guide
Explains about network settings.
Local Printer and Scanner Manual [CD]
Explains how to install the drivers and the information
of print driver properties etc.
Network Printer Manual [CD]
Explains how to install the driver and how to use the
PC-Fax function.
[CD]: Located on the driver CD
1
Getting Started
Using the Address Book
Faxing
Internet Fax functions
Scanning
Reviewing or canceling commands
Copying
Special features
Restricting use of the machine
Machine Settings
Report & Lists
Maintenance & Troubleshooting
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9
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5
6
13
14
AI
Appendix & Index
PC Fax functions
PC Printing
Contents
Regulatory information ........................................................................................................ I-1
United States of America ................................................................................................
Index ...................................................................................................................................AI-5
Regulatory information
Customer information
1
United States of America
This equipment complies with Part 68 of FCC rules and the requirements adopted
by the ACTA. On the rear panel of this equipment is a label that contains, among
other information, a product identifier in the format US:DKUFA02B002C (for
F-560/F-520) or US: DKUFA02B003C (for MFX-2030/MFX-1430). If required, this
number must be provided to the telephone company.
The REN is used to determine the number of devices that may be connected to a
telephone line. Excessive RENs on a telephone line may result in the devices not
ringing in response to an incoming call. In most but not all areas, the sum of RENs
should not exceed five (5.0). To be certain of the number of devices that may be
connected to a line, as determined by the total RENs, contact the local telephone
company. The REN for this product is part of the product identifier that has the for
mat US: DKUFA02B002C (for F-560/F-520) or US:DKUFA02B003C (for MFX-2030/
MFX-1430). The digits represented by 02B are the REN without a decimal point.
Your fax is designed for use on standard-device telephone lines. The fax connects to
the telephone line with a standard line called the USOC RJ-11C.
A plug and jack used to connect this equipment to the premises wiring and tele
phone network must comply with the applicable FCC Part 68 rules and require
ments adopted by the ACTA. A compliant telephone cord and modular plug is
provided with this product. It is designed to be connected to a compatible modular
jack that is also compliant. See installation instructions for details.
If the equipment MFX-2030/MFX-1430/F-560/F-520 causes harm to the telephone
network, the telephone company will notify you in advance that temporary dis
continuance of service may be required. But if advance notice isn’t practical, the
telephone company will notify the customer as soon as possible. Also, you will be
advised of your right to file a complaint with the FCC if you believe it is necessary.
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The telephone company may make changes in its facilities, equipment, operations
or procedures that could affect the operation of the equipment. If this happens the
telephone company will provide advance notice in order for you to make necessary
modifications to maintain uninterrupted service.
If trouble is experienced with the equipment MFX-2030/MFX-1430/F-560/F-520,
see operating instructions for details. For further repair or warranty information,
please contact Muratec Customer Support Center at 800-347-3296 (from the U.S.
only). If the equipment is causing harm to the telephone network, the telephone
company may request that you disconnect the equipment until the problem is
resolved.
Connection to party line service is subject to state tariffs. Contact the state public
utility commission, public service commission or corporation commission for information.
If your home has specially wired alarm equipment connected to the telephone line,
ensure the installation of the MFX-2030/MFX-1430/F-560/F-520 does not disable
your alarm equipment. If you have questions about what will disable alarm equip
ment, consult your telephone company or a qualified installer.
This equipment is hearing aid compatible.
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I-1
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When programming emergency numbers and/or making test calls to emergency
numbers:
1) Remain on the line and briefly explain to the dispatcher the reason for the call.
2) Perform such activities in the off-peak hours, such as early morning or late
evenings.
To protect your product against power surges, we recommend the use of a power
protection device (Surge arrestor).
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person
to use a computer or other electronic device, including FAX machines, to send any
message unless such message clearly contains in a margin at the top or bottom of
each transmitted page or on the first page of the transmission, the date and time
it is sent and an identification of the business or other entity, or other individual
sending the message and the telephone number of the sending machine or such
business, other entity, or individual. (The telephone number provided may not be
a 900 number or any other number for which charges exceed local or long-distance
transmission charges.)
For instructions on programming this information into your FAX machine, see
“Initial setup” on pages 1-14 to 1-22 of this manual.
FCC Part 15
This equipment has been tested and found to comply with the limits for a Class A
digital devices, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment
is operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own
expense.
Canada
NOTICE:
This equipment meets the applicable Industry Canada Terminal Equipment Tech
nical Specifications.
NOTICE:
The Ringer Equivalence Number (REN) for this terminal equipment is 0.2. The
REN assigned to each terminal equipment provides an indication of the maximum
number of terminals allowed to be connected to a telephone interface. The termina
tion on an interface may consist of any combination of devices subject only to the
requirement that the sum of the Ringer Equivalence Numbers of all the devices
does not exceed five.
Canadian ICES-003
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du
Canada.
I-2
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Limited warranty
This warranty is made by Muratec America, Inc. (hereafter referred to as
“Muratec”). This warranty is valid only on Muratec products purchased and used
in the United States of America. This warranty applies to the product only while
owned and used by the original purchaser (“Customer”). If ownership of the product
is transferred, this warranty terminates. This warranty does not apply to any prod
uct in use for rental purposes.
This Muratec product is warranted against defects in material and workmanship for ninety (90) days commencing the date of original Customer purchase. If
the product is defective in material and/or workmanship (normal wear and tear
excepted) during the warranty period, Muratec or its authorized representative
will, during Muratec’s established service availability hours, make necessary
adjustments and repairs, including, at Muratec’s option, installation of replace
ment parts. Muratec’s service availability hours are 8:30 am to 5:00 pm (Central
time) Monday through Friday, excluding Muratec-recognized holidays. Muratec
will complete the necessary adjustments and repairs within a reasonable time
period, as dictated by the nature of the problem and by Muratec’s service schedule.
Replacement parts may have been used and/or reconditioned. Parts that have been
replaced will remain the property of Muratec. This warranty is subject to the obli
gations and exclusions set forth.
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Obligations
1. This warranty will be honored only on presentation of the original dated autho-
2. During the warranty period, the Customer must notify Muratec by telephone of
3. Transportation (including prepayment of freight and insurance charges) of the
4. If Muratec provides maintenance or responds to a call which is outside the scope
Exclusions
1. This warranty shall not cover a product with missing or altered original identifi-
2. This warranty applies only to products that the purchaser has properly installed,
3. The warranty shall not apply to adjustments, repairs or replacements neces
rized Muratec bill of sale or Muratec dealer bill of sale or sales slip to an authorized Muratec service representative or service center. For the name of your
authorized service center, contact Muratec (from the United States, call 1-469429-3350; from Canada, check your in-box materials for the number to call).
any defective product material and/or workmanship.
product to and from an authorized service center, designated by Muratec, is the
responsibility of the Customer.
of this warranty, such maintenance shall be billed to the Customer at Muratec’s
then-current rates for maintenance and parts and shall be due and payable in
full upon receipt of invoice.
cation marks.
adjusted and operated in accordance with the instructions set forth in or provided with product literature. This warranty does not apply to any product which
has been subjected to tampering, alteration, misuse, abuse, neglect, improper
installation or transportation damage. Nor does it apply to costs for any service
requested for demonstration or to confirm proper operation of this product.
sitated by any cause beyond the control of Muratec (whether foreseeable or not)
including, but not limited to, any malfunction, defects or failure caused by or
resulting from any of the following: improper unpacking or installation, unau
thorized service or parts, or improper maintenance or cleaning, modification or
repair by the Customer, accident (including, without limitation, unavoidable
accidents), fire, flood or other Acts of God, improper telephone or electrical power
or surges thereof, interconnection with or use of non-compatible equipment or
supplies (including paper), or placement of the product in an area which does not
conform to Muratec space, electrical and/or environmental requirements.
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I-3
4. Muratec will not be required to make adjustments, repairs or replacements if the
product is installed or used at a location deemed by Muratec to be hazardous to
health or safety, or if Muratec is not provided with free and reasonable access to
the product and a telephone during service availability hours, or if the product
location is not accessible by an authorized Muratec service vehicle.
Some States do not allow the exclusion or limitation of incidental or consequential
damages, and some States do not allow limitations on how long an implied war
ranty lasts, so the above limitations or exclusions may not apply to you. This war
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ranty gives you specific legal rights, and you may also have other rights which vary
from State to State.
I-4
Precautions
50 F to 89.6 F
(
10 C to 32 C
)
Installation precautions
1
Keep you machine clean
Dust buildup can damage your machine. However, do not use a dust
cover, which can cause overheating.
Periodically clean your machine as instructed in this manual.
Keep your machine away from direct sunlight
To avoid overheating, set up the machine away from direct sunlight or
heating unit.
Keep your machine level and vibration-free
To avoid damage to the machine or personal injury, set the machine up
in a level, vibration-free location.
Keep your machine near a phone jack & an AC power outlet
Your machine uses a standard (modular) telephone jack.
The power cord is about 6.5 feet long when stretched to its limit, and
the power cord should never be stretched to its limit.
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Keep your machine away from televisions and radios
Many appliances and office equipment, including televisions, radios,
copy machines, air conditioners and computers generate electronic
noise that can interfere with the operation of your machine.
Avoid extreme high / low temperatures
Use your machine within the temperature range of 10 °C to 32 °C (50
°F to 89.6 °F).
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I-5
Power requirements
AC 120V
Use a standard AC 120 V outlet
Use a standard three-pronged 120 V electrical outlet to power your
machine. Using any other electrical outlet could damage your machine.
Do not share an extension cord connector with other plugs
This could cause electrical shock.
Do not share an outlet with a large appliance
High-consumption appliances such as refrigerators and air condition-
ers can cause “draw-downs” which could damage your machine.
Plug in the power cord
Plug the power cord carefully and completely into a wall outlet. Do not
leave any portion of the electrical cord’s metal plugs exposed. Doing so
could cause a fire and increases the risk of electrical shock.
Make sure the outlet is not controlled by a wall switch
If it is, you will risk occasional shutoffs to the machine, causing you to lose fax message.
Use an electrical surge suppressor,preferably one which guards both telephone and
electrical lines. This device helps to shield your machine from damaging high-voltage electrical
surges.
I-6
Space requirements
713 mm
(181 inches)
813 mm
(221 inches)
853 mm (337 inches)
753 mm (297 inches)
50 mm
(20 inches)
50 mm
(20 inches)
772 mm
(304 inches)
872 mm
(344 inches)
100 mm
(40 inches)
100 mm
(40 inches)
To ensure proper ventilation and easy operation, set up the machine in an area that meets the
minimum requirements for clearance as illustrated below.
NOTE:
In order to enable easy machine maintenance and replacement of consumables,
maintain an adequate amount of space around the machine.
When lifting the machine, be sure to grab the handles on the left and right
sides of the cassette tray.
General precautions
Never disassemble your machine
Disassembling your machine can cause serious injury to you and
damage to your machine. If service is required, contact your Muratec
dealer.
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Never handle your machine or power cord with wet hands
Never touch your machine or power cord if your hands are wet.
During electrical storms, disconnect the plug from the outlet
Electrical storms can cause electrical shock or damage to the machine.
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I-7
Keep your machine dry and away from liquids
Keep liquids and metal pins or other objects away from your machine.
If something falls into the machine, immediately turn OFF the power
switch, unplug the power cord from the power outlet, and then contact
your Muratec dealer.
Do not rest furniture or other equipment on the power cord
Do not put anything on or over the electrical power cord, and do not
route the power cord under rugs or carpets. Doing so can damage the
power cord and/or the machine, causing fire or electrical shock.
Allow clearance around the outlet
Do not stack boxes or furniture around the outlet.
Be careful not to damage the display
Never push down on the display with force, and never use a hard or
pointed object to make a selection in the display.
Transporting the Machine
If you need to transport the machine over a long distance, consult your Muratec dealer.
Storing and handling the toner and drum cartridges
To avoid damage to your machine and to assure the best performance possible, follow these
guidelines when storing and handling the toner and drum cartridges:
Use supplies manufactured specifically for Muratec machines
Using toner and drum cartridges or other supplies that are not manufactured specifically for
your machine may affect the operation of your machine.
Storing the cartridges
Store the cartridges in a location that meets the following requirements:
• Free from direct sunlight
• Away from dusty conditions
• Away from floppy disks or other computer media, computer displays, or other materials
sensitive to magnetic fields.
• Away from high humidity
• Do not stand the cartridge on its end and do not store it upside down.
• Do not open the protective bag containing the cartridge until you are ready to install the
cartridge.
I-8
Cartridge handling
• Do not burn toner cartridges
Toner powder is extremely flammable. Exposure to flame can cause the toner cartridge to
burn or explode, causing serious injury.
• Keep cartridges away from water and oil.
• Do not expose cartridges to direct sunlight.
• Do not subject cartridges to static or electrical shock.
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CAUTION: Be careful not to get the toner powder in your eyes. If toner powder gets in your
eyes, immediately flush your eyes with water and seek medical assistance.
Legal restrictions on copying
Certain types of documents cannot be duplicated with the intent to pass copies of such documents off as the originals.
The following is not a complete list, but is meant to be used as a guide to responsible copying.
Financial instruments
• Personal checks
• Travelers checks
• Money orders
• Certificates of deposit
• Bonds or other certificates of indebtedness
• Stock certificates
Legal documents
• Food stamps
• Postage stamps (canceled or uncanceled)
• Checks or drafts drawn by government agencies
• Internal revenue stamps (canceled or uncanceled)
• Passports
• Immigration papers
• Motor vehicle licenses and titles
• House and property titles and deeds
General
• Identification cards, badges, or insignias
• Copyrighted works without permission of the copyright owner
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In addition, it is prohibited under any circumstances to copy domestic or foreign currencies, or
works of art, without permission of the copyright owner.
If you are unsure about the legal restrictions regarding the duplication of a document, consult
with legal counsel.
I-9
Caution labels
The caution labels are attached to the machine as shown below, to avoid any serious
injury.
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Symbols and terms
In this manual, the following symbols, terms and abbreviations are used. Please familiarize
yourself with them.
WARNINGThis symbol indicates how to avoid serious or potentially fatal injuries.
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CAUTION This symbol indicates how to avoid personal injury.
IMPORTANT
NOTE: A note describes helpful hints, restrictions and how to avoid problems.
[ ] The names of the keys on the control panel.
“ ” Items that appear on the display.
Document Original sheet(s) of paper you send, copy and scan on your machine.
Paper Paper to be printed on.
Tx Denotes sending.
Rx Denotes receiving.
, Shows the direction of the document and paper.
: This instruction describes conditions or incorrect operations that could
cause damage to your machine.
Direction markDocument placed on the ADF or
document glass*
or
Nothing
Ex.) Letter
Paper loaded in the
paper cassette
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Ex.) Half-letter
* The document glass is available only for MFX-2030/MFX-1430 model.
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Main Features
Copy
Card Copy (MFX-2030/1430 only) (see page 7-25)
Need to copy both sides of an id card, driver’s license or check? Use the Card Copy
mode to quickly capture card or check-size images onto a single sheet.
Combine Copy (See page 7-14)
Up to four separate images can be combined onto a single document, reducing
paper consumption and consumable usage.
Copy/Fax
Macro Program (See page 10-7)
Programming copy jobs can be tedious, especially when you want to customize a job
requiring several steps. If you regularly perform a job that requires multiple steps
you can consolidate these steps into a macro, simplifying the process into a onetouch operation.
Department Codes (See page 11-13)
You can easily track machine usage and restrict machine access by activating the
department code feature. Once activated, the machine will ask for a valid department code prior to access. A monetary cost can also be assigned to each job, making
interoffice billing a snap.
Duplex Printing (See page 7-16)
Quickly convert one-sided originals into two-sided output by utilizing duplex print
ing. For additional paper and cost savings receive your incoming faxes as two-sided
printouts.
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* For duplex printing with F-520/MFX-1430, the optional duplex printing unit is
required.
Copy/Fax/Scan
Soft Keys (See page 10-2)
Soft keys allow one-touch access to important machine features. The keys on the
default display are customizable, meaning you can set the features you use frequently onto the default display for easy access.
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* This is the screen shown in the F-560/F-520 model.
Energy Save Mode (See page 1-23)
Energy Save mode assists in reducing energy consumption and total operat
ing costs. If the machine is left idle for a “user-determined” amount of time, the
machine will automatically enter energy save mode.
80 sheet ADF
While it’s true most fax, copy and scan jobs contain less than 10 pages, you may
have the occasional need to perform larger jobs. With the standard 80-sheet ADF
large jobs do not have to be broken up, thus increasing efficiency.
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Fax
Send
Forwarding
Receive
Dual Line Option
High-volume fax users will appreciate the ability to send and receive fax documents
at the same time, greatly increasing office efficiency.
Security Reception (See page 11-3)
Security reception allows you to receive documents into password protected storage
boxes. This insures that documents are only viewed by authorized personnel.
Batch Transmission (See page 3-35)
Scan documents into batch transmission storage boxes and schedule the trans
mission time for off-peak hours, both reducing operating costs and allowing the
machine to be available during peak business hours.
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Fax Forwarding
Skipping town? Simply turn on the fax forwarding feature and have all inbound
documents routed to a remote fax number. (See page 3-51.) Using a web browser,
you can set up an advanced forwarding system. (See page 5-17 of the “Network
guide”.)
Transmission Confirmation Report (See page 13-8)
Automatically generate a transmission confirmation report to confirm whether or
not your fax document reached the remote machine successfully.
I-14
PC-Faxing (See page 8-1)
Send
Send
Why move if you don’t have to? Use the PC fax application to quickly send docu
ments from your desktop to remote fax machines. The intuitive address book is easy
to navigate to find a destination.
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Mail
MDN/DSN Reporting (See “Network Guide”)
When sending e-mail you may request a delivery status notification (DSN) which
confirms whether the mail was received and/or a message disposition notification
(MDN) which confirms whether the mail was read.
Fax/Mail
Address Book (See page 2-1)
Store important contact information into your machines address book for one-touch
recall. Each contact can have a fax number, e-mail address and group(s) associated
with them.
Mixed Broadcasting (See page 3-24)
Your machine can quickly send to both e-mail and fax destinations at the same
time, eliminating the need to manually send each document.
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Directory Searching (LDAP) (See page 5-17)
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Finding important contacts has never been easier. Press the [Search] on the display
to quickly locate contacts, whether they reside in the machine-side address book or
on a shared company directory.
Personal/Shared Directories
With the OfficeBridge expansion kit installed you can keep personal contacts separate from the general directory. This allows for quick, secure access to your private
contact list.
Scan
Network Scanning (See page 5-1)
Your machine can seamlessly convert hardcopy monochrome and color documents
into digital files for storage and distribution. A feature unique to your machine
is the ability to browse your internal network and seamlessly deliver documents
directly into folder locations.
File Name and Format (See page 4-13, 5-6, 5-60)
Changing the file name and format when scanning has never been easier. You can
name each file prior to scanning using an intuitive QWERTY keypad, making file
retrieval easy. You may also change the file format (TIFF/PDF/JPEG) in the scan
menu, insuring that each scan meets your archiving/retrieval requirements.
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General
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Network Printing (See page 9-1)
You’re not training for the Olympics, so why run a marathon every time you need to
make a copy? The convenient network printing function is standard and allows you
to decentralize printing from the copy room to your small workgroup.
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Local Printing/Scanning (See page 9-1)
Your machines small footprint is perfect for the small office / home office, an envi
ronment that normally does not have a network set-up. That’s why we offer direct
printing and color scanning via the USB port, bypassing the need for network con
nectivity.
Paper Handling
An additional 500-sheet cassette is available as an option, bringing the total capacity to 1,050 sheets. This accommodates offices that utilize both letter and legalsized paper, as well as applications that use large volumes of letter.