ZyXEL warrants to the original end user (purchaser) that this product is
free from any defects in materials or workmanship for a period of up to
two (2) years from the date of purchase. During the warranty period,
and upon proof of purchase, should the product have indications of
failure due to faulty workmanship and/or materials, ZyXEL will, at its
discretion, repair or replace the defective products or components
without charge for either parts or labor, and to whatever extent it shall
deem necessary to restore the product or components to proper
operating condition. Any replacement will consist of a new or remanufactured functionally equivalent product of equal value, and will be
solely at the discretion of ZyXEL. This warranty shall not apply if the
product is modified, misused, tampered with, damaged by an act of
God, or subjected to abnormal working conditions.
Note: Repair or replacement, as provided under this warranty, is the
exclusive remedy of the purchaser. This warranty is in lieu of all other
warranties, express or implied, including any implied warranty of
merchantability or fitness for a particular use or purpose. ZyXEL shall in
no event be held liable for indirect or consequential damages of any
kind or character to the purchaser.
To obtain the services of this warranty, contact ZyXEL’s Service
Center, refer to the separate Warranty Card for your Return Material
Authorization number (RMA). Products must be returned Postage
Prepaid. It is recommended that the unit be insured when shipped. Any
returned products without proof of purchase or those with an out-dated
warranty will be repaired or replaced (at the discretion of ZyXEL) and
the customer will be billed for parts and labor. All repaired or replaced
products will be shipped by ZyXEL to the corresponding return
address, Postage Paid (USA and territories only). If the customer
desires some other return destination beyond the U.S. borders, the
customer shall bear the cost of the return shipment. This warranty gives
ii
you specific legal rights, and you may also have other rights which vary
from state to state.
The contents of this book may not be reproduced (in any part or as a
whole) or transmitted in any form or by any means without the written
permission of the publisher.
Published by ZyXEL Communications Corporation. All rights reserved.
Note: ZyXEL does not assume any liability arising out of the
application or use of any products, or software described herein.
Neither does it convey any license under its patent rights nor the patents
rights of others. ZyXEL further reserves the right to make changes in
any products described herein without notice. This document is subject
to change without notice.
Acknowledgments
Trademarks mentioned in this manual are used for informational
purposes only.
Trademarks are properties of their respective owners.
FCC Part 15 Information
This device complies with Part 15 of FCC rules. Operation is subject to
the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including
interference that may cause undesired operations.
This equipment has been tested and found to comply with the limits for
a CLASS B digital device pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
iii
interference in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy, and if not installed and
used in accordance with the instructions, may cause harmful interference
to radio communications.
If this equipment does cause harmful interference to radio/television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment. Shielded RS-232 cables are required to be used to
ensure compliance with FCC Part 15, and it is the responsibility of the
user to provide and use shielded RS-232 cables.
Information for Canadian Users
The Industry Canada label identifies certified equipment. This
certification means that the equipment meets certain telecommunications
network protective, operation, and safety requirements. The Industry
Canada does not guarantee that the equipment will operate to a user’s
satisfaction.
Before installing this equipment, users should ensure that it is permissible
to be connected to the facilities of the local telecommunications
company. The equipment must also be installed using an acceptable
iv
method of connection. In some cases, the company’s inside wiring
associated with a single line individual service may be extended by
means of a certified connector assembly. The customer should be
aware that the compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be made by an authorized
Canadian maintenance facility designated by the supplier. Any repairs or
alterations made by the user to this equipment, or equipment
malfunctions, may give the telecommunications company cause to
request the user to disconnect the equipment.
For their own protection, users should ensure that the electrical ground
connections of the power utility, telephone lines, and internal metallic
water pipe system, if present, are connected together. This precaution
may be particularly important in rural areas.
Caution: Users should not attempt to make such connections
themselves, but should contact the appropriate electrical
inspection authority, or electrician, as appropriate.
This digital apparatus does not exceed the class A limits for radio noise
emissions from digital apparatus set out in the radio interference
regulations of Industry Canada. The declarations of CE marking:
The Prestige has been approved for connection to the Public Switched
Telecommunication Network using interfaces compatible with ITU-TSS
recommendation I.420 (Basic Rate ISDN user access). The Prestige
complies with the following directives:
v
• The Council Directive 89/336/EEC of 3 May 1992 on the
approximation of the laws of the member states relation to Electro
Magnetic Compatibility. (EMC Directive)
• Council Directive 91/263/EEC of 29 April 1991 on the
approximation of the laws of the Member States concerning
telecommunication terminal equipment. (The Telecom Terminal
Equipment Directive)
• 93/68/EEC of 22 July 1993 amending the Directives 89/336/EEC,
91/263 /EEC and 92/31/EEC.(Marking Directive)
• The Council Directive 92/31/EEC of 28 April 1992 amending
directive on the approximation of the laws of the member states
relating to EletoMagnetic Compatibility.
Contacting ZyXEL
If you have questions about your ZyXEL product or desire assistance,
contact ZyXEL Communications Corporation in one of the following
ways:
• Phone: In North America call between 8:00 AM and 5:00 PM
PST at (714) 693-0808
Outside North America, you can dial +886-3-5783942 EXT 252
between 8:00AM and 5:00PM Taiwan time (GMT +8:00).
• Fax: ZyXEL in North America: (714) 693-8811 or Taiwan: +886-
3-5782439
• E-mail:
• Sales inquiries: sales@zyxel.com in North America.
sales@zyxel.hinet.net outside North America.
vi
• Technical support: support@zyxel.com in North America.
support@zyxel.hinet.net outside North America.
• Product information: Visit our site on the World Wide Web:
http://www.zyxel.com.
• FTP: Information , such as ZyXEL software and ROM updates for
North America can be found at this FTP address: ftp.zyxel.com
For European and Asian versions and related files, use the address:
ftp.zyxel.co.at
• Postal Service: You can send written communications at the
following address:
ZyXEL Communications Corporation
6, Innovation Road II, Science-Based Industrial Park
Hsinchu, Taiwan 300, R.O.C.
or
ZyXEL Communications Inc.
4920 E. La Palma Avenue
Anaheim, CA92807, U.S.A.
Ease of Installation 1
ISDN Basic Rate Interface (BRI) 2
Built-in V.34 Modem 2
Multiple Networking Protocol Support 2
Standard Phone Jack 2
Dial On Demand 2
Bandwidth On Demand 3
Full Network Management 3
RADIUS (Remote Authentication Dial In User Service) 3
PPP Security 3
DHCP Support (Dynamic Host Configuration Protocol) 3
Call Control 4
Data Compression 4
Networking Compatibility 4
Applications For Your Prestige 4
Internet Access 4
Internet Single User Account (SUA) 4
Multiprotocol LAN-to-LAN Connection 5
Telecommuting Server 5
viii
Mobile Users with V.34 Modems 5
What This Manual Covers 5
What This Manual Doesn’t Cover 6
Other Resources 6
Packing List 7
Additional Installation Requirements 7
2 Before You Begin 9
Road Map and Flow 9
Completing the Worksheet 10
Ordering Your ISDN Line 10
Collecting General Setup Information 11
Collecting ISDN Phone Line Information 12
Collecting Ethernet Setup Information 14
3 Installation 21
A Warning On Connection Cables 22
Connecting Your Computer and Your Prestige 22
Connecting the RS-232 Cable to your Prestige 22
Connecting an ISDN Line to your Prestige 22
Connecting a Telephone/Fax to your Prestige 23
Connecting an Ethernet Cable to your Prestige 23
Connecting a Power Adapter to your Prestige 24
Prestige Front Panel 24
Powering On Your Prestige 26
Navigating Through the System Management Terminal
Interface 27
System Management Terminal Interface Summary 28
General Setup 29
ISDN Setup 31
North American ISDN 31
DSS1 & 1TR6 ISDN 33
Ethernet Setup 36
ix
General Ethernet Setup 36
TCP/IP Ethernet Setup and DHCP 37
Novell IPX Ethernet Setup 40
Bridge Ethernet Setup 40
4 Configuring for Internet Access 41
IP Addresses and the Internet 42
Internet Access Configuration 43
Single User Account 46
Configuration for Single User Account 48
Configuring Backup ISP Accounts 48
Call Control Parameters 131
Blacklist 132
Budget Management 133
Modem/ISDN TA Emulation 133
15 Troubleshooting 135
Problems Starting Up the Prestige 135
None of the LEDs are on when you power up the Prestige 135
Connecting the RS-232 cable, cannot access the SMT 135
Problems With the ISDN Line 136
The ISDN initialization failed 136
The ISDN loopback test failed 136
xii
Problems with the LAN Interface 137
Can’t PING any station on the LAN 137
Problems Connecting to a Remote Node or ISP 137
Problems Connecting to a Remote User 138
16 ISDN Switch Types 139
Provisioning For U.S. Switches 139
Provisioning For the AT&T 5ESS Switches 140
Provisioning For the Northern Telecom Switch 141
17 Index 143
xiii
xiv
1 Introduction
Congratulations on your purchase of the ZyXEL Prestige 2864I
Remote Access Router. The Prestige is the first device to integrate a
Router and Bridge into a single package. In a modem-sized box, the
Prestige offers inexpensive yet complete telecommunications and
internetworking solutions for your home or branch office. The Prestige
is ideal for everything from Internet browsing to receiving calls from
Remote Dial-in Users to making LAN-to-LAN connections to Remote
Nodes.
Distinguishing features of the Prestige include support for a full range of
networking protocols such as TCP/IP (Transmission Control
Protocol/Internet Protocol), Novell IPX (Internet Packet Exchange),
and Transparent Bridging. The complete solution also includes Remote
Dial -in User support, an Internet Single User Account (Network
Address Translation), POTS line support (Plain Old Telephone Service;
also called A/B Adapter in Europe), extensive Network Management,
and solid security features.
Features
The Prestige is packed with a number of features that give it the
flexibility to provide a complete networking solution for almost any user.
Ease of Installation
The Prestige is a self-contained unit that is quick and easy to install.
Physically, it resembles an external modem except for the fact that it is a
router and uses an Ethernet cable to connect to the host network.
Introduction 1
ISDN Basic Rate Interface (BRI)
Using either a standard S/T or U Interface the Prestige supports a full
range of switch types. The switch type depends on the CO (Central
Office) switch your ISDN line is connected to. See Chapter 16 for
more information on North American, European, and Asian ISDN
firmware and switch types supported by the Prestige.
The two B-channels can be used independently for two destinations. Or
they can be bundled for one connection to support bandwidth-ondemand.
Built-in V.34 Modem
The Prestige has a built-in V.34 modem. This enables it to communicate
to remote routers or users at speeds up to 28.8Kbps through the ISDN
connection.
Multiple Networking Protocol Support
The Prestige is a multi-protocol router. It supports TCP/IP, Novell
IPX, and Transparent Bridging.
2 Introduction
Standard Phone Jack
The Prestige is equipped with a standard phone jack for connection to a
telephone, FAX machine, or modem.
Dial On Demand
The Dial On Demand feature allows the Prestige to automatically place
a call to a Remote Node whenever there is traffic coming from any
workstation on the LAN to that remote site.
Bandwidth On Demand
The Prestige supports bandwidth up to 128Kbps over a single ISDN
BRI line. It incorporates PPP/MP (Point-to-Point Protocol/Multilink
Protocol ) to bundle two B channels over a BRI line. In addition, the
Prestige dynamically allocates bandwidth between the two B channels,
increasing or decreasing speeds as needed to allow for greater
efficiency in data transfer. It supports BAP (Bandwidth Allocation
Protocol ) and BACP (Bandwidth Allocation Control Protocol) to
manage the number of links in multilink bundle.
Full Network Management
The Prestige incorporates SNMP (Simple Network Management
Protocol ) support and menu-driven network management via an RS232 or Telnet connection. The Prestige is also equipped with a Call
Detail Record (CDR) to help analyze and manage your telephone bill.
RADIUS (Remote Authentication Dial In User
Service)
The RADIUS feature allows you to use an external, central, Unix based
server to support thousands of users.
PPP Security
The Prestige supports PAP (Password Authentication Protocol) and
CHAP (Challenge Handshake Authentication Protocol).
DHCP Support (Dynamic Host Configuration
Protocol)
DHCP (Dynamic Host Configuration Protocol) allows you to
dynamically and automatically assign IP address settings to hosts on
your network.
Introduction 3
Call Control
The Prestige provides budget management for outgoing calls and
maintains a blacklist for unreachable phone numbers in order to save
you the expense of unnecessary charges.
Data Compression
The Prestige incorporates Stac data compression and CCP
(Compression Control Protocol).
Networking Compatibility
The Prestige is compatible with remote access products from other
companies such as Ascend, Cisco, and 3Com. Furthermore, it supports
Microsoft Windows 95 and Windows NT remote access capability.
Applications For Your Prestige
Some applications for the Prestige include:
Internet Access
4 Introduction
The Prestige supports the TCP/IP protocol, which is the language used
for the Internet. It is also compatible with access servers manufactured
by major vendors such as Cisco and Ascend.
Internet Single User Account (SUA)
For a small office environment, the Prestige offers a Single User Internet
Account from an ISP (Internet Service Provider). This allows multiple
users on the LAN (Local Area Network) to access the Internet
concurrently for the cost of a single user.
Single User Account address mapping can also be used for LAN to
LAN connection.
Multiprotocol LAN-to-LAN Connection
The Prestige can dial to or answer calls from another remote access
router connected to a different network. The Prestige supports TCP/IP,
Novell IPX, and has the capability to bridge any Ethernet protocol.
Telecommuting Server
The Prestige allows Remote Dial-in Users to dial-in and gain access to
your LAN. This feature enables users that have workstations with
remote access capabilities, e.g., Windows 95, to dial in using an ISDN
terminal adapter (TA) to access the network resources without
physically being in the office.
Mobile Users with V.34 Modems
The Prestige has a built-in V.34 modem. This allows mobile users that
have workstations with remote access capabilities to dial-in to the
Prestige using a standard V.34 modem to access network resources.
What This Manual Covers
This manual is divided into five parts.
1. Part One - Getting Started (Chapters 1-3) - is structured as a
step-by-step guide to help you connect, install, and setup your
Prestige to operate on your LAN.
2. Part Two - The Internet (Chapter 4) - describes how to configure
the Prestige to connect to the Internet.
3. Part Three - Setting Up Advanced Applications (Chapters 5-10)
- describes how to use the Prestige for more advanced applications,
such as TCP/IP routing and Bridging.
Introduction 5
4. Part Four - Advanced Management (Chapters 11-14) - provides
information on advanced management features for network
managers.
5. Part Five - System Maintenance (Chapters 15-16) - describes
maintenance features for checking system status and logging errors.
Regardless of the application, it is important that you follow the steps
outlined in Part One (Chapters 1-3) to correctly connect your Prestige
to your LAN. You can then refer to other chapters of the manual
depending on which applications you wish to use.
What This Manual Doesn’t Cover
This manual assumes that you know how to use your computer and are
familiar with your communications software. If you have questions about
using either one, refer to the manual for the product.
Other Resources
For more information about the Prestige check the following sources:
6 Introduction
• Quick Start Guide.
• Prestige Support disk.
• Release notes for firmware upgrades and other information can be
accessed through a ZyXEL FTP server site.
For ZyXEL contact information see page vi.
Packing List
Before you proceed further, check all items you received with your
Prestige against this list to make sure nothing is missing. The complete
package should include:
• One Prestige 2864I.
• One power adapter.
• One RJ-45 phone cable.
• One RJ-11 phone cable.
• One 25 pin female - 9 pin male adapter.
• One LAN crossover cable (red tag).
• One LAN straight cable (white tag).
• One Prestige Support Disk.
• One Prestige 2864I Quick Start Guide.
• This Prestige 2864I User’s Manual.
Additional Installation Requirements
In addition to the contents of your package, there are other hardware
and software requirements you need before you can install and use your
Prestige. These requirements include:
• An ISDN telephone line.
• An Ethernet connection to your computer.
Introduction 7
• A computer equipped with communications software configured to
the following parameters:
• VT100 terminal emulation.
• 9600 Baud rate.
• No parity, 8 Data bits, 1 Stop bit.
After the Prestige has been successfully connected to your network,
you can make future changes to the configuration by using a Telnet
application.
8 Introduction
2 Before You Begin
To ensure successful installation of your Prestige, we strongly
recommend that you carefully follow the steps outlined in Chapters 2
and 3. These chapters are designed as a guide for you to collect the
necessary information about your ISDN phone line, and the LAN which
you will be connected to. Once this information has been collected, it
will be used to configure your Prestige.
After you have successfully configured your Prestige, see the
appropriate chapters to setup your application. For Internet Access,
see Chapter 4.
Road Map and Flow
The chart below is provided as a step by step guide to successfully
installing your Prestige.
Before You Begin 9
Figure 2-1 Installation Guide
Completing the Worksheet
Before you continue locate the worksheet at the end of this chapter.
This information worksheet has been provided to help you get through
setup and installation of your Prestige as easily as possible.
Ordering Your ISDN Line
If you do not have the ISDN line installed already, we suggest that you
order it from your telephone company as soon as possible to avoid the
10 Before You Begin
long waits common when ordering a new line. Use the information in
this section to place the order (see Chapter 16 for information on
provisioning your ISDN line). If you have already installed your ISDN
line, you can check the following section to make sure that you can use
all the features of your Prestige.
1. Contact your local telephone company’s ISDN Ordering Center.
2. Find out what type of ISDN service is available. Refer to Chapter
16 to find out the provisioning information for the appropriate
switch type and ISDN service. For the U.S., the Prestige (both U
and S/T Interface) have been approved by Bellcore and have IOC
(ISDN Ordering Code) “S” Capability, EZ-ISDN 1.
3. Provide your telephone company with the proper provisioning
information.
4. When the telephone company installs your ISDN line, be sure to
obtain the following information:
• ISDN switch type.
• ISDN telephone number(s).
• ISDN Service Profile Identifiers (SPID) number(s) (only for
North America).
Collecting General Setup Information
The Prestige requires the following system information. You can obtain
all the pertinent information from your network administrator. Record
this information into the worksheet as it becomes available. This
worksheet will later be referred to as you configure your Prestige.
• System Name - This is the name given to the Prestige for
identification purposes. This name should be no more than 8
alphanumeric characters. Spaces are not allowed, but “-” and “_”
are accepted. This name can be obtained remotely via the SNMP
Before You Begin 11
management protocol and will be displayed as the prompt when the
user enters the Command Mode.
• Route IP Field - For Internet access, you will need to enable the
Route IP Field. See Chapter 4 for more details on configuring your
Prestige for Internet access. To support Novell IPX, or Bridging,
enable the appropriate protocol and reference the related chapters
for detailed information.
You have now collected all of the general setup information you need.
Make sure that you have entered all the values onto the worksheet
before proceeding to the next section.
Collecting ISDN Phone Line Information
After you have successfully installed the ISDN phone line or if you
already have one installed, you need to use the ISDN line information to
complete the worksheet and configure your Prestige. Your telephone
company can give you the following information to configure the
Prestige:
Switch Type Geography No of Phone #s No of SPIDs
AT&T 5ESS NI-1 North America 2 2
AT&T 5ESS Point to Point North America 1 0
AT&T 5ESS Multipoint North America 2 2
Northern Telecom NI-1 North America 2 2
Northern Telecom Custom North America 2 2
DSS1 Europe, Asia 2 N/A
1TR6 Germany 2 N/A
• Switch Type - This is the type of switch used by your telephone
12 Before You Begin
company. Check with your telephone company and choose the
appropriate option on the worksheet. For North America, select
your ISDN switch type. For DSS1 and 1TR6, verify this field to
make sure that you have the proper firmware loaded.
• B Channel Usage - Determine which connection is appropriate for
your B channel and check the corresponding option on the
worksheet.
If your Prestige is the only device using the ISDN line, then
configure B Channel Usage to Switch/Switch so that your device
will use both B channels to communicate. If your Prestige is sharing
the ISDN line with other devices, then configure B Channel Usage
to Switch/Unused.
• Telephone Number(s) - Record on the worksheet the telephone
number(s) given to you by your ISDN provider. Some switch types
only have one telephone number. These phone numbers should be
in a standard digit format (for example, 5551212). Note that these
fields will only accept digits, so - and spaces will not be accepted.
• Analog Call - Check the appropriate Analog Call option on the
worksheet for each telephone number. This information is later used
to configure the Prestige in routing an incoming analog call. Set to
modem, A/B adapter, or select Ignore if you don’t want to utilize
this option.
• SPID Number(s) - (For North America only) The SPID (Service
Profile Identifier) is a number used by a central office switch for
identification purposes. With the switch information, see the
previous table for the number of SPIDs you must enter.
You have now collected all of the necessary information about your
ISDN phone line. Make sure that these values are entered into your
worksheet before you continue to the next section. For DSS1 and
1TR6 ISDN, refer to Chapter 3.
Before You Begin 13
Collecting Ethernet Setup Information
This section assumes that you are setting up your Prestige for a TCP/IP
connection. If you want to configure the Prestige for other protocols
(e.g., IPX), refer to the appropriate chapters.
• Ethernet Interface - The first step is to determine the type of
Ethernet interface you will be using on the Prestige. There are two
options: AUI or UTP. Record the interface type onto the
worksheet. If you have a 10Base2 (BNC), you should choose
AUI.
• IP Address - An IP Address is required for TCP/IP protocol. The
IP Address is the unique 32-bit number assigned to your Prestige.
This address is written in dotted decimal notation (four 8-bit
numbers, between 0 and 255, separated by periods), e.g.,
192.68.203.5.
Record the IP Address into the worksheet as assigned by your
network administrator. Note that every machine on an internet must
have a unique IP address - do not assign an arbitrary address to
any machine.
• IP Sub-net Mask - This field is required for TCP/IP protocol. An
The table below lists some examples of IP subnet masks and the
number of hosts that are allowed. Consult your network administrator if
you are unsure of this value.
14 Before You Begin
IP address consists of two parts, the network ID and the host ID.
The IP Subnet Mask is used to specify the network ID portion of
the address, expressed in dotted decimal notation. The Prestige will
automatically calculate this mask based on the IP address that you
assign. Unless you have special need for subnetting, use the default
mask as calculated by the Prestige.
IP Subnet Mask Number of Host IDs Number of Bits
255.255.255.0 254 24
255.255.255.128 126 25
255.255.255.192 62 26
255.255.255.224 30 27
255.255.255.255 1 32
Before You Begin 15
Prestige Setup and Installation
Worksheet
General Setup Information
• System Name (for identification purposes):
_______________________________________
• Protocol Routing:
___TCP/IP
___IPX
___Bridging
ISDN Setup Information
• Switch Type (check one):
___AT&T 5ESS NI-1
___AT&T Point to Point
___AT&T 5ESS Multipoint
___Northern Telecom NI-1
___Northern Telecom Custom
___DSS1
___1TR6
• B-Channel Usage (check one):
___Switch/Switch
16 Before You Begin
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