system, translated into any language, or transmitted in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, photocopying, manual, or otherwise, without the prior written permission of ZyXEL
Communications Corporation.
Published by ZyXEL Communications Corporation. All rights reserved.
Disclaimer
ZyXEL does not assume any liability arising out of the application or use of any products, or software described
herein. Neither does it convey any license under its patent rights nor the patents rights of others. ZyXEL further
reserves the right to make changes in any products described herein without notice. This publication is subject to
change without notice.
Trademarks
Trademarks mentioned in this publication are used for identification purposes only and may be properties of their
respective owners.
ii
Prestige 100WH Internet Access Router
FCC Interference Statement
Federal Communications Commission (FCC) Interference Statement
This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions:
l This device may not cause harmful interference.
l This device must accept any interference received, including interference that may cause undesired
operations.
This equipment has been tested and found to comply with the limits for a CLASS B digital device pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
commercial environment. This equipment generates, uses, and can radiate radio frequency energy, and if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
If this equipment does cause harmful interference to radio/television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and the receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experienced radio/TV technician for help.
Notice 1
Changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
Notice 2
Shielded RS-232 cables are required to be used to ensure compliance with FCC Part 15, and it is the responsibility
of the user to provide and use shielded RS-232 cables.
iii
Prestige 100WH Internet Access Router
Information for Canadian Users
Information for Canadian Users
The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain
telecommunications network protective, operation, and safety requirements. The Industry Canada does not
guarantee that the equipment will operate to a user's satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the
local telecommunications company. The equipment must also be installed using an acceptable method of
connection. In some cases, the company's inside wiring associated with a single line individual service may be
extended by means of a certified connector assembly. The customer should be aware that the compliance with the
above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the
supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the equipment.
For their own protection, users should ensure that the electrical ground connections of the power utility, telephone
lines, and internal metallic water pipe system, if present, are connected together. This precaution may be
particularly important in rural areas.
Caution
Users should not attempt to make such connections themselves, but should contact the appropriate electrical
inspection authority, or electrician, as appropriate.
Note
This digital apparatus does not exceed the class A limits for radio noise emissions from digital apparatus set out in
the radio interference regulations of Industry Canada.
iv
Prestige 100WH Internet Access Router
ZyXEL Limited Warranty
ZyXEL Limited Warranty
ZyXEL warrants to the original end user (purchaser) that this product is free from any defects in materials or
workmanship for a period of up to two (2) years from the date of purchase. During the warranty period, and upon
proof of purchase, should the product have indications of failure due to faulty workmanship and/or materials,
ZyXEL will, at its discretion, repair or replace the defective products or components without charge for either parts
or labor, and to whatever extent it shall deem necessary to restore the product or components to proper operating
condition. Any replacement will consist of a new or re-manufactured functionally equivalent product of equal
value, and will be solely at the discretion of ZyXEL. This warranty shall not apply if the product is modified,
misused, tampered with, damaged by an act of God, or subjected to abnormal working conditions.
Note
Repair or replacement, as provided under this warranty, is the exclusive remedy of the purchaser. This warranty is
in lieu of all other warranties, express or implied, including any implied warranty of merchantability or fitness for a
particular use or purpose. ZyXEL shall in no event be held liable for indirect or consequential damages of any kind
of character to the purchaser.
To obtain the services of this warranty, contact ZyXEL's Service Center; refer to the separate Warranty Card for
your Return Material Authorization number (RMA). Products must be returned Postage Prepaid. It is
recommended that the unit be insured when shipped. Any returned products without proof of purchase or those
with an out-dated warranty will be repaired or replaced (at the discretion of ZyXEL) and the customer will be
billed for parts and labor. All repaired or replaced products will be shipped by ZyXEL to the corresponding return
address, Postage Paid (USA and territories only). If the customer desires some other return destination beyond the
U.S. borders, the customer shall bear the cost of the return shipment. This warranty gives you specific legal rights,
and you may also have other rights which vary from state to state.
v
Prestige 100WH Internet Access Router
Customer Support
Customer Support
If you have questions about your ZyXEL product or desire assistance, contact ZyXEL Communications
Corporation offices worldwide, in one of the following ways:
North America
ZyXEL Communications Inc.
4920 E. La Palma Avenue
Anaheim, CA 92807
USA
Telephone: (714) 693-0808 (call between 8:00 AM and 5:00 PM PST)
Facsimile: (714) 693-8811
E-mail: - Sales Inquiries: sales@zyxel.com
- Technical Support: support@zyxel.com
Worldwide Support
ZyXEL Communications Corporation
6, Innovation Road II, Science-Based Industrial Park
Hsinchu, Taiwan 300, R.O.C.
Telephone: 886-3-578-3942Ext.: 266 (call between 8:00 AM and 5:00 PM [Taiwan time GMT+8:00])
Facsimile: 886-3-578-2439
E-mail: - Sales Inquiries: sales@zyxel.com.tw
- Technical Support: support@zyxel.com.tw
Product Information
For product information, visit our site on the World Wide Web: http://www.zyxel.com.
FTP Information
Information such as ZyXEL software and ROM updates is available for download at these FTP addresses:
North America: ftp.zyxel.com
Europe: ftp.zyxel.co.at
vi
Prestige 100WH Internet Access Router
Table of Contents
Table of Contents
Table of Contents............................................................................................................... vii
List of Figures.....................................................................................................................xi
List of Tables..................................................................................................................... xiii
Preface ............................................................................................................................... xv
Chapter 1
Getting to Know Your Internet Access Router ................................................................1-1
1.1Prestige 100WH Internet Access Router..........................................................1-1
1.2Features of Prestige 100WH ............................................................................1-1
1.3The WAN Port .................................................................................................1-3
Table 6-3. Edit Dial-in User Menu Fields ..............................................................6-9
Table 7-1. Abbreviations Used in the Filter Rules Summary Menu........................ 7-4
Table 7-2. Abbreviations Used If Filter Type Is IP.................................................7-5
Table 7-3. Abbreviations Used If Filter Type Is GEN.............................................7-6
Table 7-4. TCP/IP Filter Rule Menu Fields ........................................................... 7-8
Table 7-5. Generic Filter Rule Menu Fields.........................................................7-11
xiii
Prestige 100WH Internet Access Router
List of Tables
Table 10-1. System Maintenance - Status Menu Fields........................................10-3
Table 10-2. System Maintenance Menu Syslog Parameters................................. 10-7
Table 10-3. System Maintenance Menu Diagnostic Test Options ........................10-10
Table 11-1. Troubleshooting the Start-Up of your Prestige ...................................11-1
Table 11-2. Troubleshooting a WAN Port Connection...........................................11-2
Table 11-3. Troubleshooting the LAN Interface ....................................................11-2
Table 11-4. Troubleshooting a Connection to a Remote Node or ISP...................11-3
Table 11-5. Troubleshooting Remote User Dial-in................................................11-3
xiv
Prestige 100WH Internet Access Router
Preface
Preface
About Your Internet Access Router
Congratulations on your purchase of the Prestige 100WH Internet Access Router.
The Prestige 100WH is a high-performance Router/Hub that offers a complete solution for
your WAN (Wide Area Network) applications such as Internet access, LAN-to-LAN
connections, telecommuting and remote access over a regular telephone line (or PSTN, Public
Switched Telephone Network) or ISDN (Integrated Service Digital Network). In addition, the
integrated Ethernet 10Base-T hub saves you the cost and clutter of an external hub.
Your Prestige 100WH is easy to install and to configure since you do not need to set any
switch. All functions of the Prestige are software configurable via either the SMT (System
Management Terminal) Interface or the Java-based Prestige Web Configurator (PWC). This
manual concentrates on configuration via the SMT; for detailed information on PWC, please
refer to the Prestige Web Configuration User’s Manual.
About This User's Manual
This user's manual covers all aspects of your Prestige 100WH operations and shows you how
to get the best out of the multiple advanced features of your Internet Access Router.
This manual consists of eleven chapters designed to guide you through the correct
configuration of your Prestige 100WH for various applications.
xv
Prestige 100WH Internet Access Router
Preface
Structure of this Manual
This manual is divided into five parts:
1. Getting Started (Chapters 1-2), is structured as a step-by-step guide to help you
connect, install and setup your Prestige 100WH to operate on your network.
2. The Internet (Chapter 3), describes how to configure your Prestige 100WH to connect
to the Internet.
3. Setting Up Advanced Applications (Chapters 4-6), describes how to use your
Prestige for more advanced applications such as Telecommuting and LAN-to-LAN.
4. Management & Maintenance (Chapters 7-10), provides information on access
control and logging features for network administrators.
5. Troubleshooting (Chapter 11), provides information about solving common problems.
Regardless of your particular application, it is important that you follow the steps outlined in
Chapters 1-2 to correctly connect your Prestige 100WH to your LAN. You can then refer the
appropriate chapters of the manual depending on which applications you wish to use.
Orientation Map
The following Orientation Map is designed to guide you through a quick and correct
installation of your Prestige. According to your particular application (Internet,
Telecommuting, LAN-to-LAN Connection), follow the path outlined in this Orientation Map
to refer to the appropriate chapters in this manual. Read the instructions in each chapter
carefully for a successful configuration of your Prestige.
xvi
Preface
INSTALLATION
Chapter 2
Chapter 3
Chapter 11
Chapter 10
Chapter 9
Chapter 8
Chapter 7
DIAL-IN
LAN-TO-LAN
12345
Chapter 6
Chapter 4
Chapter 5
Chapter 1
INTERNET ACCESS
ADVANCED
APPLICATIONS
Orientation Map
Getting to Know your
Internet Access Router
Hardware
Installation
Internet Access
Application
Prestige 100WH Internet Access Router
APPLICATIONS
MANAGEMENT &
MAINTENANCE
Filter Configuration
TROUBLESHOOTING
Dial-in Server
Applications
Troubleshooting
APPLICATIONS
System Password
Telnet Configuration
and Capabilities
Remote Node Configuration
Remote Node
TCP/IP Configuration
System
Maintenance
xvii
Prestige 100WH Internet Access Router
Chapter 1 Getting to Know Your Internet Access Router
Chapter 1
Getting to Know Your Internet Access
Router
This chapter describes the key features and applications of your Prestige 100WH Internet
Access Router.
1.1 Prestige 100WH Internet Access Router
Congratulations on the purchase of your ZyXEL Prestige 100WH Internet Access Router.
Your Prestige integrates a 4-port hub and one high-speed WAN (Wide Area Network) port
into a single package. The Prestige is ideal for everything from Internet browsing to dial-in
server to making LAN-to-LAN connections to remote networks.
1.2 Features of Prestige 100WH
Your Prestige is packed with a number of features that give it the flexibility to provide a
complete networking solution for almost any user.
l Ease of Installation
Your Prestige is quick and easy to install. Physically, it resembles an external modem except
for the fact that it is a router/hub.
l High-Speed WAN Port
The high speed RS232 WAN port allows you to use either a modem or an ISDN TA (Terminal
Adapter) for your wide area networking applications.
1-1
Prestige 100WH Internet Access Router
Chapter 1 Getting to Know Your Internet Access Router
l Protocols Supported
u TCP/IP (Transmission Control Protocol/Internet Protocol) network layer protocol.
u PPP (Point-to-Point Protocol) link layer protocol.
u SUA™ (Single User Account) and NAT (Network Address Translation).
l Integrated 4-Port Ethernet Hub
The built-in 4-port Ethernet 10base-T hub saves you the cost and the clutter of an external
hub.
l Dial-On-Demand
The Dial-On-Demand feature allows the Prestige to automatically place a call whenever you
use your router to access the Internet.
l Full Network Management
Your Prestige allows menu-driven network management via an RS-232/telnet connection or
the Java-based PWC. Your Prestige is also equipped with a Call Detail Record to help analyze
and manage your telephone bill.
l PAP and CHAP Security
The Prestige supports PAP (Password Authentication Protocol) and CHAP (Challenge
Handshake Authentication Protocol). CHAP is more secure since the password is scrambled
prior to transmission. However, PAP is readily available on more platforms.
l DHCP Support
DHCP (Dynamic Host Configuration Protocol) allows you to automatically assign TCP/IP
settings to hosts on your network.
l Call Control
Your Prestige provides budget management for outgoing calls and maintains a blacklist for
unreachable phone numbers in order to save you the expense of unnecessary charges.
1-2
Prestige 100WH Internet Access Router
Chapter 1 Getting to Know Your Internet Access Router
l Data Compression
Your Prestige incorporates Stac data compression to speed up data transfer. Stac is the de
facto standard for compression over PPP links.
l Networking Compatibility
Your Prestige is compatible with remote access products from other manufacturers such as
Ascend, Cisco, and 3Com. Furthermore, it supports Microsoft Windows 95 and Windows NT
remote access capability.
1.3 The WAN Port
The WAN port is a high-speed, asynchronous RS232 serial port that allows you to connect a
modem or an ISDN Terminal Adapter (TA) to the Prestige. For brevity’s sake, we will refer to
a modem or a TA categorically as an “external WAN device”, or simply a “WAN device”
from now on.
The WAN port supports up to 460.8 kbps (kilobits per second) throughout, which is more than
twice as fast as the fastest modem with V.42bis compression.
1.3.1 Terminology
l DCE & DTE
On the two ends of an RS-232 connection, the equipment closest to the telephone line is
called the DCE (Data Communications Equipment) and the other the DTE (Data Terminal
Equipment). In our case, the modem or the ISDN TA is the DCE, and the Prestige is the DTE.
l PSTN & POTS
Collectively, the voice grade network of the telephone companies is called PSTN (Public
Switched Telephone Network), and a regular telephone line is often referred to as a POTS
(Plain Old Telephone Service)
1-3
Prestige 100WH Internet Access Router
Chapter 1 Getting to Know Your Internet Access Router
1
2
3
4
143
2
1.4 Prestige 100WH Front Panel
1.4.1 Front Panel Description
: PWR = Power LED
:RUN = Normal Operation (Blinking)
: ETHERNET (COL, 1, 2, 3, 4) = 4-PORT 10Base-T HUB (Collisions on LAN, Active Ethernet Port
#)
: WAN (RDY, TXD, RXD, DTR, RTS, CTS) = WAN Port (Ready, Transmit, Receive, DTE Ready,
Request to Send, Clear to Send)
ETHERNET
Prestige 100WH
Internet Access Router
RUN
1234RDY TXD RXD DTR RTS CTSPWRCOL
Figure 1-1.Prestige 100WH Front Panel
1-4
WAN
Prestige 100WH Internet Access Router
Chapter 1 Getting to Know Your Internet Access Router
1.4.2 Front Panel LEDS
The LED indicator lights on the front panel indicate the operational status of your Prestige.
The following table describes the LED functions:
Table 1-1.LED Functions
LEDFunctionIndicator
ActiveDescription
Status
PWRPower LEDGreenOnPower is being applied to the Prestige.
RUNRunning
Status LED
ETHER
-NET
WAN
Port
COLCollisionsGreenOnTransmission collisions have occurred
1,2,3,4 Link status
& Activity
RDYReadyGreenOnThe WAN port is ready.
CDCarrier
Detect
TXDTransmitGreenBlinking Traffic is being transmitted from the
RXDReceiveGreenBlinking Traffic is being received from the WAN
GreenBlinking The Prestige is functioning properly.
on the LAN.
Green
GreenOnThe connection is ready for data
OnAn active station is connected to the
port.
Blinking The station connected to the port is
transmitting.
transfer.
Prestige.
device.
RTSRequest to
Send
CTSClear to
Send
GreenOnThe Prestige is ready to receive data.
GreenOnThe WAN device is ready to receive
data.
1-5
Prestige 100WH Internet Access Router
Chapter 1 Getting to Know Your Internet Access Router
1
2
3
4
143
2
1.4.3 WAN Port Status LEDs
CD (Carrier Detect) signal is sent by the WAN device to indicate that line negotiation is
successful and that it is ready for data transfer.
RTS (Request to Send) and CTS (Clear to Send) are hardware flow control signals. RTS is
from the DTE (the Prestige) while CTS is from the DCE (the WAN device).
1.5 Prestige 100WH Back Panel
The following figure helps you identify the rear panel ports of your Prestige 100WH. Refer to
this diagram when attempting to make connections.
:POWER = Input power connector to the AC adapter.
: ETHERNET = 4 x RJ-45 ETHERNET 10Base-T ports.
:CONSOLE = DB-9 (female) Console port.
:WAN = DB-25 (male) WAN port.
ETHERNET
POWER
1-6
4321
Figure 1-2.Prestige 100WH Back Panel
CONSOLE
WAN
Prestige 100WH Internet Access Router
Chapter 1 Getting to Know Your Internet Access Router
ISP
INTERNET
LAN
1.6 Applications for Prestige 100WH
The Prestige offers complete solutions for your WAN applications such as Internet Access,
LAN-to-LAN Connections, telecommuting and remote access.
1.6.1 Internet Access
The Prestige is the ideal high-speed solution for Internet Access. Your Prestige supports the
TCP/IP protocol, which is the lingua franca of the Internet. It is also compatible with access
servers manufactured by major vendors such as Cisco and Ascend. A typical Internet Access
application is shown in Figure 1-3.
Figure 1-3.Internet Access Application
PSTN/ISDN Network
1.6.2 Internet Single User Account
For a small office environment, the Single User Account (SUA) feature allows multiple users
on the LAN to access the Internet concurrently for the cost of a single user. The Single User
Account address mapping can also be used for LAN to LAN connection.
Modem / ISDN TA
Modem
ISDN TA
Ethernet LAN
RS-232
Prestige 100WH
1-7
Prestige 100WH Internet Access Router
Chapter 1 Getting to Know Your Internet Access Router
1.6.3 LAN-to-LAN Connection
Your Prestige can dial to and answer calls from another remote access router. A typical LANto-LAN application for your Prestige is to connect the Corporate Office LAN with the Branch
Office, as shown in Figure 1-4.
Branch Office LAN
Ethernet LAN
Prestige 100WH
Figure 1-4.LAN-to-LAN Connection Application
Modem / ISDN TA
Modem
ISDN TA
Corporate LAN
Ethernet LAN
PSTN/ISDN Network
Prestige Router
1-8
Prestige 100WH Internet Access Router
Chapter 1 Getting to Know Your Internet Access Router
Telecommuter
1.6.4 Remote Access Server
Your Prestige allows remote users to dial-in and gain access to your LAN. This feature
enables users that have workstations with remote access capabilities (for example, Windows
95), to dial in using a modem to access the network resources without physically being in the
office. Figure 1-5 shows how a remote user can connect to its corporate office via a modem.
Either PAP or CHAP authentication may be used to control the access from remote users to
the corporate LAN. You can also use call-back for security and/or accounting purposes.
1-9
Prestige 100WH Internet Access Router
Chapter 2 Hardware Installation & Initial Setup
Chapter 2
Hardware Installation & Initial Setup
2.1 Unpacking your Internet Access Router
Before you proceed further, check all items you received with your Prestige against this list to
make sure nothing is missing. The complete package should include:
Table 2-1.Item Checklist
Package ContentsPrestige 100WH
Prestige 100WH Internet Access Router
Power Adapter
DB-9 female/DB-9 male RS-232 Cable
DB-25 female/DB-9 male Console Cable Adapter
LAN Straight Cable (white tag)
Warranty Card
Instruction Card
Prestige 100WH Quick Start Guide
Prestige 100WH User's Manual
Prestige Web Configurator CD
Prestige Web Configurator User’s Manual
1
1
1
1
1
1
1
1
1
1
1
2-1
Prestige 100WH Internet Access Router
Chapter 2 Hardware Installation & Initial Setup
2.2 Additional Installation Requirements
In addition to the contents of your package, there are other hardware and software
requirements you need before you can install and use your Prestige. These requirements
include:
l A computer with Ethernet 10Base-T NIC (Network Interface Card).
l A computer equipped with communications software (for example, Hyper Terminal in
Win95) configured to the following parameters:
Ø VT100 terminal emulation.
Ø 9600 Baud rate.
Ø No parity, 8 Data bits, 1 Stop bit.
After the Prestige has been successfully connected to your network, you can make future
changes to the configuration through telnet application.
2-2
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