Zycoo ZX20-A2 User Manual

ZYCOO® ZX20 SERIES IPPBX USER MANUAL

V1.1

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ZX20 Series IP PBX

TABLE OF CONTENTS

Chapter1 Safety Notice ................................................................................................... 3

Chapter2 Brief Introduction ........................................................................................... 4

2.1 Brief introduction of ZX20 .............................................................................................. 4

2.2 Hardware Structure .......................................................................................................... 5

2.2.1 Back Panel ............................................................................................................ 5

2.2.2 Front Panel ............................................................................................................ 5

2.2.3 Hardware: .............................................................................................................. 6

2.2.4 Environmental Requirements: ............................................................................ 6

2.2.5 Packing List ........................................................................................................... 6

Chapter3 Basic Configuration ....................................................................................... 7

3.1 Preparation Before Operation .......................................................................................... 7

3.2 Before Making a Call ....................................................................................................... 7

3.2.1 Login IP PBX ...................................................................................................... 7

3.2.2 Basic Configuration ........................................................................................... 9

3.2.3 Time Based Rules ........................................................................................... 10

3.3 Outbound Call ................................................................................................................ 11

3.3.1 Trunks ................................................................................................................... 11

3.3.4 Outbound Routes ............................................................................................... 14

3.4 Inbound Call ................................................................................................................... 16

3.4.1 Inbound Routes ................................................................................................ 16

3.4.2 IVR ..................................................................................................................... 17

3.4.3 IVR Prompts ........................................................................................................ 18

3.4.4 Ring Groups ........................................................................................................ 18

3.5 Black List ....................................................................................................................... 19

3.5.1 Pickup Call ........................................................................................................... 20

3.6 On The Call .................................................................................................................... 21

3.6.1 Call Parking ...................................................................................................... 21

3.6.2 Transfer ............................................................................................................. 21

3.6.3 Conference ....................................................................................................... 22

3.7 Settings before leaving office ......................................................................................... 24

3.7.1 Follow Me .......................................................................................................... 24

3.7.2 VoiceMail ........................................................................................................... 25

3.8 Call Queue...................................................................................................................... 27

3.8.1 Create Agent .................................................................................................... 27

3.8.2 Agent Registration ........................................................................................... 29

3.8.3 Agent Log Off ................................................................................................... 30

Chapter 4 Advanced ..................................................................................................... 31

4.1 Options ........................................................................................................................... 31

4.2 VoiceMail ....................................................................................................................... 32

4.3 Music Settings ................................................................................................................ 35

4.4 DISA .............................................................................................................................. 36

4.5 Paging And Intercom...................................................................................................... 37

ZX20 Series IP PBX

4.6 Phone Book .................................................................................................................... 37

4.7 PIN Set ........................................................................................................................... 38

4.8 Feature Codes ................................................................................................................. 38

4.9 Auto Provision ............................................................................................................... 41

Chapter 5 Status .......................................................................................................... 43

5.1 Call Logs ........................................................................................................................ 43

5.2 Register Status ................................................................................................................ 43

5.3 System Info .................................................................................................................... 44

Chapter 6 System ........................................................................................................ 45

6.1 Network & Country ....................................................................................................... 45

6.2 TroubleShooting ............................................................................................................. 45

6.3 DDNS & VPN ................................................................................................................ 46

6.4 Time Settings ................................................................................................................. 47

6.5 Management ................................................................................................................... 48

6.6 Backup ........................................................................................................................... 49

6.7 Update ............................................................................................................................ 49

Chapter 7 Operating Instruction .................................................................................. 50

7.1 ZX20 IP PBX is behind Router ...................................................................................... 51

7.2 How to combine two ZX20 IP PBX in the same network.............................................. 51

7.3 How to combine two IPPBX in different network ......................................................... 55

7.4 How to resolve problems about hearing on one side only.............................................. 57

Chapter8 How to use Skype account in ZX20 ............................................................ 59

ZX20 Series IP PBX

Chapter1 Safety Notice

Please read the following safety notices before installing or using this IP PBX. They are crucial for a safe and reliable operation of the device.  Please use the external power supply which is included in the package. Other power

supplies may cause damage to the device, affect the performance or induce noise.

 Before using the external power supply in the package, please check with residential

power voltage. Inaccurate power voltage may cause fire and damage.

 Please do not damage the power cord. If power cord or plug is impaired, do not use it,

otherwise, it may cause fire or electric shock.

 The plug-socket combination must be accessible at all times because it serves as the

main disconnecting device.

 Do not drop, knock or shake it. Rough handling can break internal circuit boards.  Do not install the device in places where there is direct sunlight. Also do not place the

device on carpets or cushions. It may cause fire or breakdown.

 Avoid exposing the device to high temperature, below -10°C or high humidity. Avoid

wetting the unit with any liquid.

 Do not attempt to open it. Non-expert handling to the device could damage it. Consult

your authorized dealer for help, or else it may cause fire, electric shock or breakdown.

 Do not use harsh chemicals, cleaning solvents, or strong detergents to clean it. Wipe

it with soft cloth that has been slightly dampened in a mild soap and water solution.

 When lightning, do not touch power plug or phone line, it may cause an electric

shock.

 Do not install this device in an ill-ventilated place.  You are in a situation that could cause bodily injury. Before you work on any

equipment, be aware of the hazard involved with electrical circuitry and be familiar with standard practices for preventing accidents.

ZX20 Series IP PBX

Chapter2 Brief Introduction

2.1 Brief introduction of ZX20

Aim to SMEs (Small&Middle Enterprises), ZX20 Series IP PBX is a multi-function intelligent IP Phone system provided by ZYCOO. It doesn’t only support traditional PBX functions, but also support virtual operator, Voicemail to email, media-music on hold, monitor, and conference, etc. In addition, it is very convenient for SMEs' management and maintenance, also easy to upgrade. SMEs can set up own phone system to improve the company image and office efficiency. ZX20 series IP PBX includes: ZX20-A211, ZX50-A202, most of their features are same, main difference is the interface, please check the following table for details:

Model

FXS

FXO

ZX20-A2

A211 1 1

A202 0 2

Main Features

 30 SIP registers  Video Calls  Auto Provision  Multiple Language  DID(Direct Inward Dialing Number)  Support SKYPE for SIP  Call Monitor / Record  Support PoE  FXO to FXS life line  Codec: G.711-Ulaw,G.711-Alaw,G.726,G.729,GSM,SPEEX  H.261,H.263,H.263+,H.264  Call Hold / Forward / Transfer / Waiting / Parking  Call Paging and Intercom  Caller ID  Music On Hold  DISA(Direct Inward System Access)  Flexible Dial Plan  Ring Group  Conference Room (3 rooms only)  Black List  Phone Book  Call Queue  BLF(Busy Lamp Field)  Built-in SIP/IAX2 server  Build-in voice mail server

ZX20 Series IP PBX

 Echo Cancelation/VAD  Configuration By web  Support Static/DHCP/PPPOE  VPN Client(Support N2N/L2TP)  DDNS Client(Support Dyndns.org/No-ip.com /zoneedit.com)  Support NTP(Network Time Protocol)

2.2 Hardware Structure

Here, we take ZX20-A202 as the sample to show the interface and the indicators.

2.2.1 Back Panel

 2 Analog Port(RJ11)  1 Network Interface (RJ45)  1 Power Interface (DC 12V 2A)

 1 Reboot Button

2.2.2 Front Panel

Mark

Function

Status

Description

PWR

Power Status On

Power On

Off

Power Off

SYS

System Status On

System working

Off

System Failed

ZX20 Series IP PBX

WAN

WAN interface Status Wink

Data exchanging

Off

No Data exchanging

Off

No Data exchanging

USB

USB Interface Status on

With Mobile USB Disk

Off

Without Mobile USB Disk

Port1-Port2

Analog Modules Status Green

FXS channels

Red

FXO channels

Off

Failed

2.2.3 Hardware:

 32bit embedded RISC DSP  256M Onboard Nand Flash  64M Onboard SDRAM

2.2.4 Environmental Requirements:

 temperature: -10 °C -45 °C  Storage temperature: -30 °C -65 °C  humidity: 10-80% no dew  Power: AC 100~240V

2.2.5 Packing List

 ZX20 IP PBX 1 Unit  Power Adapter 1 Unit  CD (Quick Start Guide/ User Manual/ Pictures) 1 Piece  Product Maintenance Card 1 Piece

ZX20 Series IP PBX

Chapter3 Basic Configuration

3.1 Preparation Before Operation

What kind of IP Phone can be used with ZX20 IP PBX? FXS Interface  Analog Phone (normal phone like TCL) SIP Extension

 ZP Series IP Phones provided by ZYCOO(ZP302/ ZP502/ ZP502P)  IP Phone which supports SIP or IAX2 protocol (eg: CISCO, Grandstream, etc.)

3.2 Before Making a Call

3.2.1 Login IP PBX

Getting IP Address

ZX20 IP PBX support 3 Ways to get the IP Address: Static/ DHCP/ PPPoE Default IP And Port of WAN: http://192.168.1.100:9999

Default configuration and function key

 Web GUI username: admin  Web GUI password: admin

 **11 Play the IP Address of WAN port  600 Enter into the Voicemail Box  900 Enter into the Meeting  # Blind Transfer  *2 Attended Transfer  * Disconnect Call

After connecting the IP PBX to the local area network, launch the web browser on a computer which is in this local area network. Enter the IP address of the system (WAN port IP address http://192.168.1.100:9999. The start web page will appear like this:

ZX20 Series IP PBX

Enter Username and password (default username is admin, password is admin), then click “login”. Once the login is successful, the home page will be displayed:

Note:

1) you have to add a network segment same with the WAN port if your PC is not at

192.168.1.XXX.

2) For safety requirement, please modify the username and password after you login. You can modify in this page: “System”---“Management”

3) Generally, based on the default setting, if user didn’t do anything in 1 min after login,

system will reflect it’s over time. If you want to continue operating, please login again.

If username and password are right, this following page will be displayed:

 Network WAN Port IP will be displayed  Storage Total storage and used storage will be displayed  Channels Channel information will be based on the product model  Device Info Product Model and System Version will be displayed

ZX20 Series IP PBX

Common Button

Besides of the device info in the home page, the following common buttons are displayed as well:

 Log out Log out GUI  Reboot Reboot the IP PBX system  Factory Defaults Restore all settings to factory default  Activate Changes Activate the changes for your current configuration

System Menu System Menu include the following sub menu:

 Home Page Display device info  Basic Basic configuration on extension, trunks, etc  Inbound Control Configure Inbound Route, IVR and Black List, etc  Advanced Configure extension's default info, conference, etc.  Status Check record list, call logs, register status, etc here.  System Configure network, time, etc; manage call logs, back up files, etc

3.2.2 Basic Configuration

Configure Extensions

Zycoo IP PBX support SIP/IAX2 and analog extension, configure extension from this page: 【Basic】----【Extensions】

Extension Settings

Item

Explanation

Search extension precisely or fuzzily

Show all

Show all extensions

Extension

Be connected to the phone eg: "888"

Name

Extension name (English letter is supported only) eg: "Tom"

Password

Password of SIP/IAX2 extension eg: "12u3b6"

Caller ID

Caller's ID eg: "801"

Outbound CID

Overrides the caller id when dialing out with a trunk.

VM Password

Voicemail Password for this user, eg: "1234".

E-mail

The e-mail address for this user, eg. "Tom@gmail.com"

Analog Phone

If this user is attached to an analog port on the system, please choose the port number here.

Dial Plan

Please choose the Dial Plan for this user，Dial Plan is defined

ZX20 Series IP PBX

under the "Outbound Routes".

Voicemail

This user will have a voicemail account after choosing this option.

Can reinvite

Set up calls directly between caller and receiver, after being connected by IP PBX system. This method is known to cause problems with certain hardware, such as the common Cisco ATA

186.

SIP

Check this option if the User or Phone is using SIP or is a SIP device.

IAX2

Check this option if the User or Phone is using IAX2 or is an IAX2 device.

T.38 Fax

Enables T.38 fax (UDPTL) pass through on SIP to SIP calls

Agent

Check this option if this User or Phone is an Call Agent.

NAT

Check this option if the User or Phone is located behind a NAT (Network Address Translation) enabled gateway.

Pickup Group

Select your pickup group.

Delete VMail

Voicemail will not be checkable by phone if you choose this option. Messages will be sent by email only.

Note: You must configure SMTP server for this functionality.

DTMF Mode

The Dual-Tone Multi-Frequency mode to be used is specified here and can be changed if necessary. The default is rfc2833.

Video Call

Enable/Disable Video call for this extension

Permit IP

IP address and network restriction. eg: "192.168.1.77" or "192.168.10.0/255.255.255.0"

Auto Provision

Zycoo IP PBX can work with Grandstream and Yealink IP Phone on this function. Please select the phone manufacture and input MAC address of the IP Phone. For more details, pls check in Part 4.9

Codecs Configure

The allowed and disallowed codecs can be selected by clicking this link. Default codecs are alaw, ulaw and G.729.

Note:

There are 30 default extensions which number started with "8", you can modify extension by your requirement.

3.2.3 Time Based Rules

You can set working time rule and after-working time rule, and deal with your inbound call based on this time rule. Please set from this page: 【Time Based Rule】---【New Time Rule】:

ZX20 Series IP PBX

New Time Rule:

Item

Explanation

Rule Name

Define the time rule name.

Time & Date Conditions

Set time segment of Month/Date/Week.

Destination

How to deal with the inbound call in different time segment eg: Inbound call will be forward to IVR in working time.

3.3 Outbound Call

3.3.1 Trunks

If you want to set up outbound call to connect to PSTN(Public Switch Telephone Network) or VoIP provider, please configure on this page: 【Basic】->【Trunks】

Zycoo IP PBX support 3 kinds of trunks: Analog/GSM line, Custom VoIP, Peer.

How to add each trunk:

1) Analog Line

ZX20 Series IP PBX

Click 【Add a Dial Rule】->【Analog】

Item

Explanation

Description

Define description for the trunk.

Lines

Individual lines of the PBX eg: Analog Port #3: The third analog port of the PBX.

You can configure the Analog line through ZYCOO IP PBX. Same Analog line couldn't be used in multi trunks. If you don't have available Analog trunk, you can't set up trunk.

2) Custom VoIP

Custom VoIP allows you to create a VoIP trunk, please configure on this page: 【Add a Trunk】->【VoIP Trunk】

ZX20 Series IP PBX

Item

Explanation

Description

Description for VoIP Trunk, digit or letter is allowed.

Protocol

Choose protocol for this trunk, SIP or IAX2

Dial Plan

Choose a dial plan for this trunk, define it in the submenu named 【Outbound Routes】.

Check for opening register service; otherwise register service is closed

Host

Host Address provided by VoIP Provider.

Outbound proxy

Outbound proxy is provided by VoIP Provider.

Proxy Port

Proxy Port is provided by VoIP Provider.

Without

Authentication

If you don't use Authentication when connecting server, pls check this option.

Username

Username provided by VoIP Provider.

Password

Password provided by VoIP Provider.

3) Peer

ZYCOO IP PBX will be taken as a Client when you use "Peer", it's used for outbound call by connecting to another ZX20 IP PBX.

ZX20 Series IP PBX

Item

Explanation

Peer Name

Define the Peer Name, digit or letter is allowed.

Protocol

Choose protocol for this trunk, SIP or IAX2

Dial Plan

Choose a dial plan for this trunk, define it in the submenu named 【Outbound Routes】.

Host

IP Address of the other ZX50 IP PBX

NAT

Check this option, extension user will be configured after NAT (Network Address Translation).

Without

Authentication

If you don't use Authentication when connecting server, pls check this option.

Username

Username provided by the other ZX50 IP PBX.

Password

Password provided by the other ZX50 IP PBX.

Once A trunk is added, this trunk will be displayed in the "List of Trunk". You can define the codecs, configure advanced settings or delete this trunk from the drop downs of "Option"

3.3.4 Outbound Routes

Outbound Routes is to define what trunk is used for outbound call by extension user. If you don't allow extension user call out, please ignore this part. Please configure on this page: 【Basic】->【Outbound Routes】

ZX20 Series IP PBX

On this page, you can configure basic match pattern of outbound routes and create different dial plan. Please configure by clicking【Add a Dial Rule】

Item

Explanation

Rule Name

Set a name for this dial rule

PIN Set

Set PIN which you need input when you dial out by this rule.

Record in CDR

If you selected it, CDR will show which pin the call is outbound through

Place this call through

Choose a trunk for this rule Dialing Rules

Define the number match pattern for dialing.

Define a custom pattern

N digit from 2 to 9 Z digit from 1 to 9 X digit from 0 to 9 . One digit or multiple digits

Delete[ ]digits prefix

If deleted one digit prefix, when dial 12345, digit 2345 will be sent.

Auto-add digit[ ]

If added digit"1", when dial 12345,digit 123451 will be sent.

ZX20 Series IP PBX

3.4 Inbound Call

3.4.1 Inbound Routes

When a call from outside, you want to forward this call to an extension or IVR, this Chapter will introduce you how to deal with the inbound calls. Please configure on this page:【Inbound Routes】

General

When a call from a trunk (Analog/ VoIP), it could be forwarded to an extension, call queue, conference or IVR. You can choose based on your requirement.

Analog Channel DID

If you want to direct the inbound call from a trunk (Analog) to a specified extension, call queue, conference or IVR, please configure on this page:【Add Analog Channel】

 Channel Choose Analog Port of trunk  DID Extension Select Extension, call queue, conference or IVR for DID.

VoIP Channel DID

If you want to direct the inbound call from a VoIP trunk to a specified extension, call queue, conference or IVR, please configure on this page:【Add VoIP Channel】

ZX20 Series IP PBX

 DID Number DID number calling into VoIP (This number is configured in the

advance option of VoIP trunk)

 DID Extension Choose a specified extension, call queue, conference or IVR to

be directed to call.

3.4.2 IVR

IVR will improve office efficiency based on your requirement. Please configure on this page【IVR】

Item

Explanation

Name

Set a name for the IVR

Extension

If you want to listen to the IVR by dialing extension, please input an extension Number.

Please Select

Select IVR audio file, please configure on this page: 【IVR Prompts】

Repeat Loops

loop times to repeat playing the IVR prompt.

Dial other Extensions

Allow caller to dial other extension besides of the ones listed as below.

Keypress' Events

Each digit will be related to the actions defined in the blank.

ZX20 Series IP PBX

3.4.3 IVR Prompts

Record or play IVR music from extension. Please configure on this page:【IVR Prompts】

Click【Record a new voice】to display the dialog as below:

 File name Define a name for the recorded IVR file  Extension used for recording Select an extension for recording,click【Record】

button, the selected extension will ring, then you can record IVR.

3.4.4 Ring Groups

Ring Group is a collection of extensions. When a call to a ring group, all extensions in this ring group will ring in different way based on their different configuration, if ring time exceeded defined time, the call will be directed to IVR or others based on your configuration. There isn't any data in the factory default 【Ring Groups】, please configure as below: Click【New Ring Group】to display the dialog as below:

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Zycoo ZX20-A2 User Manual

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User Manual