ZYCOO UC510 Users Manual
FCC Caution:
Any Changes or modifications not expressly approved by the party responsible for complianc e
could void the user's authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.
IMPORTANT NOTE:
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment .This equipment should be install ed and operated with
minimum distance 20cm between the radiator& your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.
Note: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to pro vide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
—Consult the dealer or an experienced radio/TV technician for help.
Table of Contents
Safety Notice
Please read the following safety notices before installing or using this device. They are crucial
for safe and reliable operation of the device. Failure to follow the instructions contained in this
document may result in damage to your device and void the manufacturer’s warranty.
1. Please use the external power supply which is included in the package. Other power
supplies may cause damage to the device, affect the performance or induce noise.
2. Before using the external power supply in the package, please check your building power
voltage. Connecting to Inaccurate power voltage may cause fire and damage.
3. Please do not damage the power cord. If the power cord or plug is impaired, do not use it.
Connecting a damaged power cord may cause fire or electric shock.
4. Ensure the plug-socket combination is accessible even after the device is installed. In
order to service this device it will need to be disconnected from the power source.
5. Do not drop, knock or shake the device. Rough handling can break internal circuit boards.
6. Do not install the device in places where there is direct sunlight. Also do not place the
device on carpets or cushions. Doing so may cause the device to malfunction or cause a fire.
7. Avoid exposing the device to high temperature (above 40°C), low temperature (below
-10°C) or high humidity. Doing so could cause damage and will void the manufacturer
warranty.
8. Keep this device far away from water or any liquid which would damage the device.
9. Do not attempt to open it. Non-expert handling to the device could cause damage and will
immediately void the manufacturer warranty.
10. Consult your authorized dealer for assistance with any issues or questions you may have.
11. Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the device.
12. Wipe it with soft cloth that has been slightly dampened in a mild soap and water solution.
13. If you suspect your device has been struck by lightning, do not touch the device, power
plug or phone line. Call your authorized dealer for assistance to avoid the possibility of
electric shock.
14. Ensure the device is installed in a well ventilated room to avoid overheating and
damaging the device.
15. Before you work on any equipment, be aware of any hazards involved with electrical
circuitry and be familiar with standard practices for preventing accidents. If you are in a
situation that could cause bodily injury.
1
Directory
Safety Notice ..................................................................................................................................... 1
Chapter 1 Brief Introduction .......................................................................................................... 4
1.1 Brief Introduction of UC510/UC520 ....................................................................... 4
1.2 Main Features ....................................................................................................... 4
1.3 Hardware Interfaces .............................................................................................. 5
1.4 Environmental Requirements ................................................................................ 6
1.5 Packing List ............................................................................................................ 6
Chapter 2 Getting Started .............................................................................................................. 7
2.1 Home ................................................................................................................. 7
2.2 Network Status .................................................................................................. 7
2.3 PBX Operator ..................................................................................................... 8
Chapter 3 PBX ................................................................................................................................ 9
3.1 Extensions ......................................................................................................... 9
3.1.1 Extensions ......................................................................................................... 9
3.1.2 Trunk ................................................................................................................ 11
3.1.3 Outbound Routes ............................................................................................ 13
3.2 Inbound Control .............................................................................................. 16
3.2.1 Inbound Routes ............................................................................................... 16
3.2.2 IVR ................................................................................................................... 18
3.2.3 IVR Prompts ..................................................................................................... 20
3.2.4 Call Queue ....................................................................................................... 22
3.2.5 Ring Groups ..................................................................................................... 25
3.2.6 Blacklist ........................................................................................................... 26
3.2.7 Time Based Rules ............................................................................................ 27
3.3 Advanced ......................................................................................................... 29
3.3.1 Options ............................................................................................................ 29
3.3.2 Voicemail ......................................................................................................... 31
3.3.3 SMTP Settings .................................................................................................. 32
3.3.4 Music Settings ................................................................................................. 33
3.3.5 DISA ................................................................................................................. 34
3.3.6 Follow Me ........................................................................................................ 35
3.3.7 PIN Sets ........................................................................................................... 36
3.3.8 Speed Dial ........................................................................................................ 37
3.3.9 Smart DID ........................................................................................................ 37
3.3.10 Callback ........................................................................................................... 38
3.3.11 Phone Book ..................................................................................................... 39
3.3.12 Feature Codes.................................................................................................. 39
3.3.13 IP Phone Provisioning ...................................................................................... 41
3.3.14 Set Voice Prompt Language ............................................................................. 43
3.4 Report .............................................................................................................. 43
3.4.1 Register Status ................................................................................................. 43
3.4.2 Call Logs ........................................................................................................... 44
3.4.3 PBX Debug Logs ............................................................................................... 44
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Chapter 4 Router Gateway ....................................................................................................... 45
4.1 Internet ................................................................................................................. 45
4.1.1 WAN ................................................................................................................ 45
4.1.2 LAN .................................................................................................................. 48
4.1.3 Static Routing .................................................................................................. 51
4.1.4 QoS .................................................................................................................. 52
4.1.5 IPv6 Setup ........................................................................................................ 56
4.1.6 DHCP Client Info .............................................................................................. 56
4.2 Wireless ................................................................................................................. 57
4.2.1 Basic ................................................................................................................ 57
4.2.2 Advanced ......................................................................................................... 59
4.2.3 Security ............................................................................................................ 61
4.2.4 Statistics .......................................................................................................... 64
4.3 Firewall .................................................................................................................. 67
4.3.1 IP/Port Filter .................................................................................................... 67
4.3.2 System Firewall ................................................................................................ 68
4.3.3 Port Forward.................................................................................................... 69
4.3.4 Virtual Server ................................................................................................... 70
4.3.5 DMZ ................................................................................................................. 71
4.4 VPN ........................................................................................................................ 72
4.4.1 VPN Server ...................................................................................................... 72
Chapter 5 System ..................................................................................................................... 75
5.1 Administration ....................................................................................................... 75
5.1.1 Management ................................................................................................... 75
5.1.2 Activate Configuration ..................................................................................... 76
5.1.3 Reset & Reboot................................................................................................ 76
5.1.4 Statistics .......................................................................................................... 77
5.1.5 Upgrade ........................................................................................................... 77
5.1.6 Backup & Restore ............................................................................................ 78
5.1.7 Troubleshooting .............................................................................................. 79
3
Chapter 1 Breif Introduction
1.1 Brief Introduction of UC510/UC520
UC510/520 is designed specifically as an IP Office for SOHOs (Small Office and Home Offices). The
new solution offers not only a Wi-Fi router supporting VPN Client/Server, VLAN, and external
ADSL connection... but also a fully featured IP PBX that can host up to 10 extensions with 2
analog ports connected, and supports Call Forward, Call Recording, Blind/Attendant Transfer,
and many other features.
UC510/520 is configured and managed through a single web GUI which significantly reduces the
time and effort required to install the product. This simplified management and reduction in
hardware costs through merging two products into one makes the UC510 an amazing and cost
effective solution for SOHOs.
Telephony Module: Built-in 2 FXO or 1FXOS; LTE is default in UC520.
Model FXS FXO LTE
UC510
UC520
1 1 0
0 2 0
1 1 1
0 2 1
1.2 Main Features
PBX Features
BLF
Blind/Attended Transfer
Call Forward
Call Pickup
DID
DISA
Dial Plan
Follow Me
IVR/ IVR Prompts
Inbound Route
Music On Hold
Outbound Route
Phone Provisioning
Ring Group
SIP/FXO Trunk
Time Rule
Voicemail/Voicemail to Email
Router Features
Internet Access (PPPoE, Static or DHCP)
VLAN (IEEE802.1Q)
DHCP List
Blind IP to MAC
Wi-Fi Basic Setup
Wi-Fi Security Setup
Wi-Fi Mac Address Filter
Wi-Fi Advanced Setup
Online Host
NAT: Port Forwarding/DMZ Host
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1.3 Hardware Interfaces
1 * Turbo Button
1 * Power Interface (DC 12V 2A)
5 * Ethernet Interfaces (10/100Mbps)
2 * Analog Ports(FXO/FXS)
2* USB Ports
UC510 Front Panel
UC510Rear Panel
5
Indication
Function
Status
Explanation
PWR
Power Status
On
Power On
Off
Power Off
WPS
WPS Status
On
WSC Succeeded(Off after300s )
Off
WPS Ready or Disabled
200ms Blink
WSC Running, Timeout 120s
100ms Blink
WSC Failed or Timeout 120s
WAN
WAN Data Status
Blink
Data Transporting
Off
Line Disconnected
LAN
LAN(1..2..3..4) Data Status
Blink
Data Transport
Off
Line Disconnected
Wi-Fi
Wireless Status
On
Wi-Fi Enabled
Off
Wi-Fi Disabled
1
FXO
On
Channel Loading Succeeded
Off
Channel Loading Failed
2
FXS
On
Channel Loading Succeeded
Off
Channel Loading Failed
*3G/4G
3G/4G Status
(UC520 support)
On
Module Works
Blink
Module Loading Succeeded or
Data Transporting
Off
No Module, or No SIM card, or
Not Working
Item
UC510
UC520
Host
1 set
1 set
Antenna
2 pieces
3 pieces
Power Supply
1 piece
1 piece
Ethernet Cable
1 piece
1 piece
Quick Installation Guide
1 piece
1 piece
Warranty Card
1 piece
1 piece
UC510/520 LED Indication:
Notice：WPS (Wi-Fi Protected Setup), WSC (Wi-Fi Simple Configuration)
1.4 Environmental Requirements
Working Temperature: 0 °C ~40 °C
Storage Tempreture: -20 °C ~ 55 °C
Humidity: 5~95% Non-Condensing
1.5 Packing List
6
Chapter 2 Getting Started
2.1 Home
The default login URL is http://192.168.1.1:9999
After system login, the home page will display status of the system interface and system
information including model, firmware version and running time.
System Interface: Connecting Status of Interfaces.
If an Analog module is connected, “FXO” or “FXS” will be displayed at the appropriate position. If
no Analogue module is connected then “N/A” will be displayed.
If Ethernet is connected on either LAN or WAN,“UP” will be displayed for the relevant port. If no
connection is detected on the port, “DOWN” will be displayed.
If Wi-Fi is enabled, “ON” will be displayed and if not enabled “OFF” is displayed.
System Info: Displays device model, system version, system current time and running time.
2.2 Network Status
Network Status displays the network configuration of the system, including WAN, LAN, VLAN.
The network connection supports STATIC, DHCP and PPPoE. The relevant information will be
displayed after configuration from【Router Gateway】【Internet】.
The example below shows a typical configuration:
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2.3 PBX Operator
On this page, the extension status, trunk status and module status will be displayed.
Extensions :Extensions’ status, including Idle, Ringing, InUse, Hold, and UnAvailable.
VoIP Trunk: If there is no trunk, you will be reminded that “No VoIP Trunk Defined” and “Click
Here to Create Trunk”.
FXO Ports : If there is no module inserted, then nothing will be displayed here; if there is other
module inserted, the other module connection status will be displayed here.
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Chapter 3 PBX
3.1 Extensions
3.1.1 Extensions
UC510/520 support SIP/IAX2 and analog extensions. You can add new users one at a time or by
using the batch add users feature. All extensions are configured on this page.
Click 【Extensions】【Extensions】to configure:
Click【New User】to see the extension configuration interface as below:
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Item
Explanation
SIP/IAX2
Choose extension protocol.
Name
Extension Name (English Character Only), e.g.: Tom.
Extension
Extension Number connected to the phone, e.g.: 888.
Password
Same password as voicemail. (4-16 digits, e.g.:123456)
Outbound CID
Override the caller ID when dialing out with a trunk.
Dial Plan
Please choose the Dial Plan which is defined in the menu “Outbound
Routes”.
Analog Phone
Please choose the relative FXS port for your analog phone.
Enable
Enable the voicemail account
VM Password
Set password for Voicemail. For security reasons, do not use the
extension number or any easy combination for example "1234"
Delete VMail
Delete voicemail from the PBX after it’s sent by email.
Email
(FAX/Voicemail)
Extension user’s email address to receive email messages with attached
fax or voicemail (you need configure the fax to email/voicemail options),
e.g.: Tom@gmail.com
Agent
Set this extension user as agent.
NAT
Check this option if extension user or the phone is located behind the
Reference:
10
router.
Pickup Group
Select the Pickup Group which the extension user belongs to.
Mobility Extension
If this option is checked, you must set mobile extension number. User
can make calls to the PBX server with this mobile number, and have all
rights of this extension, e.g.: Outbound Call, Internal Call, or listen to
voicemail.
Transport
Select the Transport Protocol: UDP, TCP
DTMF Mode
Default DTMF is rfc2833. It can be changed if necessary.
Video Call
Check to enable video calling for this extension and select the video
codecs you require.
Permit IP
Set device IP address or subnet permitted to register extensions with
the PBX.
E.g.:192.168.1.77/255.255.255.255 or 192.168.10.0/255.255.255.0.
Devices with other IP addresses are not allowed to register extension to
the PBX.
Audio Codecs
Select what audio codecs you require.
3.1.2 Trunk
If you want to set up an outbound route connected to the PSTN (Public Switch Telephone
Network) or VoIP provider, please configure on this page:
Click【Extensions】【Trunks】:
UC510/520 supports two kinds of trunks for your choice: VoIP Trunk and FXO trunk.
VoIP Trunks
Click【VoIP Trunk】【New VoIP Trunk】:
11
Item
Explanation
Description
Description of SIP trunk.
Protocol
Select protocol for outbound route, SIP or IAX2.
Host
Set host address (provided by VoIP Provider).
Maximum Channels
Set maximum channels for simultaneous call. (Only for outbound call;
“0” = no limitation).
Prefix
The prefix will be added in front of your dialed number automatically
when the trunk is in use.
Caller ID
This Caller ID will be displayed when user makes outbound call.
Note: This function must be supported by service provider.
Without
Authentication
If your trunk is static IP based and does not require a registration string
when connecting the CooVox IP PBX, check this option.
Username
Username provided by VoIP Provider.
Password
Password provided by VoIP Provider.
Advanced Options
Advanced options for this trunk, e.g.: codecs, language, etc.
VoIP Trunks Reference:
The outbound trunk will be in the list of VoIP Trunks when the trunk is added successfully.
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FXO Trunk
Item
Explanation
Description
Description for this trunk.
Lines
Check one or two channels (FXO) to be included in this trunk group
Prefix
The prefix will be added to the dialed number automatically when this
trunk is in use.
Advanced Options
Advanced Options for this trunk, e.g.: Call Method, Busy Detection,
etc.
Click【FXO Trunk】【New FXO Trunk】:
FXO Trunk Reference:
Select one or more of the available channels to be used for this trunk group.
Note: each channel can only be included in one trunk group. If no channels appear then all
available channels are already defined.
3.1.3 Outbound Routes
Outbound Routes are used to define which trunk groups are used by a specific extension when
placing outbound calls. If you don't allow an extension user to place external calls, please ignore
this section.
Please configure on this page: 【Basic】【Outbound Routes】
13
You can configure the basic match pattern of outbound routes and create different dial plan on
this page. Create as many different dial plans as you need to determine how you need extensions
to be allowed to make calls. For example, create “InternalDialPlan” to include all Internal Calling
Rules but do not select any outbound dial rules. Select “InternalDialPlan” for all extension users
that do not need the ability to make external calls.
Click【DialPlans】【New DialPlan】:
You can create one or more DialRules for DialPlans from the DialRules page:
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Item
Explanation
Rule Name
Define the name for the dial rule.
PIN Set
Input this PIN when you use this dial rule.
Place this call through
Select one of the trunk groups that have been set up to use for this
dial rule
Custom Pattern
N any digit from 2 to 9
Z any digit from 1 to 9
X any digit from 0 to 9
. One or more digits
Delete[ ]digits prefix
Define how many digits will be deleted from the dialed number.
Click【DialRules】【New DialRule】to create a new Dial Rule
Reference:
15
For example, user dialed 94166445775 and you selected to delete 1
digit, then 4166445775 is sent out to the trunk.
Auto-add digit[ ]
If add digit “9”, when dial 12345, 912345 will be sent.
3.2 Inbound Control
3.2.1 Inbound Routes
Click【Inbound Control】【Inbound Routes】
General
Distinctive Ring Tone：mapping the custom ring tone file, e.g.: Set distinctive ring tone as
“External”, the phone will play this ring tone when receiving the call.
Note: The phone must support such feature as well.
Select all calls coming in on a specific port (FXO/VoIP) and select which destination (Extension
User, IVR, Queue, Conference Bridge, IVR, etc) should answer those calls. Setting the label will
assign this label to be displayed.
Port DIDs
To have incoming calls from a PSTN trunk port (FXO trunk) answered by a specific extension user,
call queue, conference bridge, or IVR, please configure here:
Click【Port DIDs】【New Port DIDs】:
16
Item
Explanation
Port
Select the port
Label
Set a label for the port. Incoming calls from this port will display the
specified label.
Destination
Incoming calls will be answered by the specified destination.
(extension user, call queue or IVR etc)
Item
Explanation
DID Number
Set DID Number
Destination
Incoming calls will be answered by the specified destination
(extension user, call queue or IVR etc)
Reference:
Number DIDs
If you want to set the destination of inbound calls through VoIP and E1/T1 Trunks based on the
incoming DNIS (dialed number or DID), you can specify the DID and destination (user extension,
queue or IVR, etc) from the following diagram.
Click【Number DID】【New Number DID】:
Reference:
DOD Settings
To configure outbound calls from user extensions to answer with specified destinations (user
extension, queue, IVR, etc) , please click【DOD Settings】【New DOD】:
17
Reference
Item
Explanation
DOD Number
Set the DOD(direct outbound dial) number, and use it to match the
Caller ID
Destination
Incoming calls will be answered by the specified destination
(extension user, call queue or IVR etc)
3.2.2 IVR
IVR (Interactive Voice Response) or Automated Attendant will allow callers to select from a
specific set of options by pressing the selected digit on their telephone dialpad.
Click【Inbound Control】【IVR】:
18
Click【NewIVR】to create a new IVR:
Item
Explanation
Name
Enter a descriptive name for the IVR
Extension
Enter a unique extension or IVR number. This number is used to
access the IVR from an internal extension
Please Select
Select the IVR prompt that will provide the caller with instructions on
what options are available. To configure the prompt in this page:【IVR
Prompt】
Repeat Loops
Loop times to repeat playing the IVR prompt if the caller does not
select an option
Dial Other Extension
Allow user to dial other extensions instead of the listed options
Keypress Event
Select the available options beside the designated digit
19
Item
Explanation
File Name
Define a name for this voice file
Format
Select the voice format GSM / WAV(16bit) supported only
Extension used for
recording
Select the extension which is used for recording the IVR prompt
3.2.3 IVR Prompts
IVR prompts can be customized recorded by any extension registered to the PBX or they can be
uploaded from the “Upload IVR Prompt” section below:
Click【IVR Prompts】【New Voice】to create new IVR prompt:
Click【Record】, the extension will ring, and the prompt can be recorded after answering the
phone.
To hear the existing recording, please click【Play】:
20
Select the extension, click【Play】, the selected extension will ring, and you will hear the recorded
prompt after picking up the phone.
Upload IVR prompt
Click【Upload IVR prompt】【Upload】:
Notice:
UC510/520 supports custom audio files in wav, gsm, ulaw, alaw format.
Recordings must be smaller than 15MB.
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3.2.4 Call Queue
Create Agent
To allow a user to be an agent in a Call Center queue, please check the “Agent” option for that
specific user extension.
Click【Basic】【Extension】【Edit】the extension you want to configure:
Step1:Tick【Agent】and【Save】
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Item
Explanation
Queue Number
Define an extension number to identify the queue.
Label
Define the label for the queue.
Ring Strategy
RingAll--Ring all available agents until one answers( default)
RoundRobin – Starting with the first agent, ring the extension of each
agent in turn until the call is answered.
LeastRecent – ring the extension of the Agent who has least recently
received a call
FewestCalls – ring the extension of the Agent who has taken the fewest
number of calls.
Random – ring the extension of a random Agent.
RRmemory -- RoundRobin with Memory, like RoundRobin above, except
instead of the next call starting with the first agent, the system
remembers which extension was called last and begins the round robin
with the next agent
Agent
Check each agent that is to be a member of this specific Call Center
Queue.
Step2: Click【Inbound Control】【Call Queues】
Reference
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