Zucoo UC510, UC520 User Manual

Table of Contents

Safety Notice

Please read the following safety notices before installing or using this device. They are crucial for safe and reliable operation of the device. Failure to follow the instructions contained in this document may result in damage to your device and void the manufacturer’s warranty.

1. Please use the external power supply which is included in the package. Other power supplies may cause damage to the device, affect the performance or induce noise.

2. Before using the external power supply in the package, please check your building power voltage. Connecting to Inaccurate power voltage may cause fire and damage.

3. Please do not damage the power cord. If the power cord or plug is impaired, do not use it. Connecting a damaged power cord may cause fire or electric shock.

4. Ensure the plug-socket combination is accessible even after the device is installed. In order to service this device it will need to be disconnected from the power source.

5. Do not drop, knock or shake the device. Rough handling can break internal circuit boards.

6. Do not install the device in places where there is direct sunlight. Also do not place the device on carpets or cushions. Doing so may cause the device to malfunction or cause a fire.

7. Avoid exposing the device to high temperature (above 40°C), low temperature (below

-10°C) or high humidity. Doing so could cause damage and will void the manufacturer warranty.

8. Keep this device far away from water or any liquid which would damage the device.

9. Do not attempt to open it. Non-expert handling to the device could cause damage and will immediately void the manufacturer warranty.

10. Consult your authorized dealer for assistance with any issues or questions you may have.

11. Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the device.

12. Wipe it with soft cloth that has been slightly dampened in a mild soap and water solution.

13. If you suspect your device has been struck by lightning, do not touch the device, power plug or phone line. Call your authorized dealer for assistance to avoid the possibility of electric shock.

14. Ensure the device is installed in a well ventilated room to avoid overheating and damaging the device.

15. Before you work on any equipment, be aware of any hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. If you are in a situation that could cause bodily injury.

Directory

Safety Notice ..................................................................................................................................... 1

Chapter 1 Brief Introduction .......................................................................................................... 4

1.1 Brief Introduction of UC510/UC520 ....................................................................... 4

1.2 Main Features ....................................................................................................... 4

1.3 Hardware Interfaces .............................................................................................. 5

1.4 Environmental Requirements ................................................................................ 6

1.5 Packing List ............................................................................................................ 6

Chapter 2 Getting Started .............................................................................................................. 7

2.1 Home ................................................................................................................. 7

2.2 Network Status .................................................................................................. 7

2.3 PBX Operator ..................................................................................................... 8

Chapter 3 PBX ................................................................................................................................ 9

3.1 Extensions ......................................................................................................... 9

3.1.1 Extensions ......................................................................................................... 9

3.1.2 Trunk ................................................................................................................ 11

3.1.3 Outbound Routes ............................................................................................ 13

3.2 Inbound Control .............................................................................................. 16

3.2.1 Inbound Routes ............................................................................................... 16

3.2.2 IVR ................................................................................................................... 18

3.2.3 IVR Prompts ..................................................................................................... 20

3.2.4 Call Queue ....................................................................................................... 22

3.2.5 Ring Groups ..................................................................................................... 25

3.2.6 Blacklist ........................................................................................................... 26

3.2.7 Time Based Rules ............................................................................................ 27

3.3 Advanced ......................................................................................................... 29

3.3.1 Options ............................................................................................................ 29

3.3.2 Voicemail ......................................................................................................... 31

3.3.3 SMTP Settings .................................................................................................. 32

3.3.4 Music Settings ................................................................................................. 33

3.3.5 DISA ................................................................................................................. 34

3.3.6 Follow Me ........................................................................................................ 35

3.3.7 PIN Sets ........................................................................................................... 36

3.3.8 Speed Dial ........................................................................................................ 37

3.3.9 Smart DID ........................................................................................................ 37

3.3.10 Callback ........................................................................................................... 38

3.3.11 Phone Book ..................................................................................................... 39

3.3.12 Feature Codes.................................................................................................. 39

3.3.13 IP Phone Provisioning ...................................................................................... 41

3.3.14 Set Voice Prompt Language ............................................................................. 43

3.4 Report .............................................................................................................. 43

3.4.1 Register Status ................................................................................................. 43

3.4.2 Call Logs ........................................................................................................... 44

3.4.3 PBX Debug Logs ............................................................................................... 44

Chapter 4 Router Gateway ....................................................................................................... 45

4.1 Internet ................................................................................................................. 45

4.1.1 WAN ................................................................................................................ 45

4.1.2 LAN .................................................................................................................. 48

4.1.3 Static Routing .................................................................................................. 51

4.1.4 QoS .................................................................................................................. 52

4.1.5 IPv6 Setup ........................................................................................................ 56

4.1.6 DHCP Client Info .............................................................................................. 56

4.2 Wireless ................................................................................................................. 57

4.2.1 Basic ................................................................................................................ 57

4.2.2 Advanced ......................................................................................................... 59

4.2.3 Security ............................................................................................................ 61

4.2.4 Statistics .......................................................................................................... 64

4.3 Firewall .................................................................................................................. 67

4.3.1 IP/Port Filter .................................................................................................... 67

4.3.2 System Firewall ................................................................................................ 68

4.3.3 Port Forward.................................................................................................... 69

4.3.4 Virtual Server ................................................................................................... 70

4.3.5 DMZ ................................................................................................................. 71

4.4 VPN ........................................................................................................................ 72

4.4.1 VPN Server ...................................................................................................... 72

Chapter 5 System ..................................................................................................................... 75

5.1 Administration ....................................................................................................... 75

5.1.1 Management ................................................................................................... 75

5.1.2 Activate Configuration ..................................................................................... 76

5.1.3 Reset & Reboot................................................................................................ 76

5.1.4 Statistics .......................................................................................................... 77

5.1.5 Upgrade ........................................................................................................... 77

5.1.6 Backup & Restore ............................................................................................ 78

5.1.7 Troubleshooting .............................................................................................. 79

Chapter 1 Breif Introduction

1.1 Brief Introduction of UC510/UC520

UC510/520 is designed specifically as an IP Office for SOHOs (Small Office and Home Offices). The

new solution offers not only a Wi-Fi router supporting VPN Client/Server, VLAN, and external

ADSL connection... but also a fully featured IP PBX that can host up to 10 extensions with 2

analog ports connected, and supports Call Forward, Call Recording, Blind/Attendant Transfer,

and many other features.

UC510/520 is configured and managed through a single web GUI which significantly reduces the

time and effort required to install the product. This simplified management and reduction in

hardware costs through merging two products into one makes the UC510 an amazing and cost

effective solution for SOHOs.

Telephony Module: Built-in 2 FXO or 1FXOS; LTE is default in UC520.

Model

FXS

FXO

LTE

UC510

1 1 0 0 2

UC520

1 1 1

0 2 1

1.2 Main Features

PBX Features

BLF

Blind/Attended Transfer

Call Forward

Call Pickup

DID

DISA

Dial Plan

Follow Me

IVR/ IVR Prompts

Inbound Route

Music On Hold

Outbound Route

Phone Provisioning

Ring Group

SIP/FXO Trunk

Time Rule

Voicemail/Voicemail to Email

Router Features

Internet Access (PPPoE, Static or DHCP)

VLAN (IEEE802.1Q)

DHCP List

Blind IP to MAC

Wi-Fi Basic Setup

Wi-Fi Security Setup

Wi-Fi Mac Address Filter

Wi-Fi Advanced Setup

Online Host

NAT: Port Forwarding/DMZ Host

1.3 Hardware Interfaces

UC510 Front Panel

UC510Rear Panel

1 * Turbo Button

1 * Power Interface (DC 12V 2A)

5 * Ethernet Interfaces (10/100Mbps)

2 * Analog Ports(FXO/FXS)

2* USB Ports

UC510/520 LED Indication:

Indication

Function

Status

Explanation

PWR

Power Status On

Power On

Off

Power Off

WPS

WPS Status

WSC Succeeded(Off after300s )

Off

WPS Ready or Disabled

200ms Blink

WSC Running, Timeout 120s

100ms Blink

WSC Failed or Timeout 120s

WAN

WAN Data Status Blink

Data Transporting

Off

Line Disconnected

LAN

LAN(1..2..3..4) Data Status Blink

Data Transport

Off

Line Disconnected

Wi-Fi

Wireless Status On

Wi-Fi Enabled

Off

Wi-Fi Disabled

FXO On

Channel Loading Succeeded

Off

Channel Loading Failed

FXS On

Channel Loading Succeeded

Off

Channel Loading Failed

*3G/4G

3G/4G Status

(UC520 support)

Module Works

Blink

Module Loading Succeeded or

Data Transporting

Off

No Module, or No SIM card, or

Not Working

Notice：WPS (Wi-Fi Protected Setup), WSC (Wi-Fi Simple Configuration)

1.4 Environmental Requirements

 Working Temperature: 0 °C ~40 °C  Storage Tempreture: -20 °C ~ 55 °C  Humidity: 5~95% Non-Condensing

1.5 Packing List

Item

UC510

UC520

Host

1 set

Antenna

2 pieces

3 pieces

Power Supply

1 piece

Ethernet Cable

1 piece

Quick Installation Guide

1 piece

Warranty Card

1 piece

Chapter 2 Getting Started

2.1 Home

The default login URL is http://192.168.1.1:9999

After system login, the home page will display status of the system interface and system

information including model, firmware version and running time.

System Interface: Connecting Status of Interfaces.

If an Analog module is connected, “FXO” or “FXS” will be displayed at the appropriate position. If

no Analogue module is connected then “N/A” will be displayed.

If Ethernet is connected on either LAN or WAN,“UP” will be displayed for the relevant port. If no

connection is detected on the port, “DOWN” will be displayed.

If Wi-Fi is enabled, “ON” will be displayed and if not enabled “OFF” is displayed.

System Info: Displays device model, system version, system current time and running time.

2.2 Network Status

Network Status displays the network configuration of the system, including WAN, LAN, VLAN.

The network connection supports STATIC, DHCP and PPPoE. The relevant information will be displayed after configuration from【Router Gateway】【Internet】.

The example below shows a typical configuration:

2.3 PBX Operator

On this page, the extension status, trunk status and module status will be displayed.

Extensions :Extensions’ status, including Idle, Ringing, InUse, Hold, and UnAvailable.

VoIP Trunk: If there is no trunk, you will be reminded that “No VoIP Trunk Defined” and “Click

Here to Create Trunk”.

FXO Ports : If there is no module inserted, then nothing will be displayed here; if there is other

module inserted, the other module connection status will be displayed here.

Chapter 3 PBX

3.1 Extensions

3.1.1 Extensions

UC510/520 support SIP/IAX2 and analog extensions. You can add new users one at a time or by

using the batch add users feature. All extensions are configured on this page. Click 【Extensions】【Extensions】to configure:

Click【New User】to see the extension configuration interface as below:

Reference:

Item

Explanation

SIP/IAX2

Choose extension protocol.

Name

Extension Name (English Character Only), e.g.: Tom.

Extension

Extension Number connected to the phone, e.g.: 888.

Password

Same password as voicemail. (4-16 digits, e.g.:123456)

Outbound CID

Override the caller ID when dialing out with a trunk.

Dial Plan

Please choose the Dial Plan which is defined in the menu “Outbound

Routes”.

Analog Phone

Please choose the relative FXS port for your analog phone.

Enable

Enable the voicemail account

VM Password

Set password for Voicemail. For security reasons, do not use the

extension number or any easy combination for example "1234"

Delete VMail

Delete voicemail from the PBX after it’s sent by email.

(FAX/Voicemail)

Extension user’s email address to receive email messages with attached

fax or voicemail (you need configure the fax to email/voicemail options),

e.g.: Tom@gmail.com

Agent

Set this extension user as agent.

NAT

Check this option if extension user or the phone is located behind the

router.

Pickup Group

Select the Pickup Group which the extension user belongs to.

Mobility Extension

If this option is checked, you must set mobile extension number. User

can make calls to the PBX server with this mobile number, and have all

rights of this extension, e.g.: Outbound Call, Internal Call, or listen to

voicemail.

Transport

Select the Transport Protocol: UDP, TCP

DTMF Mode

Default DTMF is rfc2833. It can be changed if necessary.

Video Call

Check to enable video calling for this extension and select the video

codecs you require.

Permit IP

Set device IP address or subnet permitted to register extensions with

the PBX.

E.g.:192.168.1.77/255.255.255.255 or 192.168.10.0/255.255.255.0.

Devices with other IP addresses are not allowed to register extension to

the PBX.

Audio Codecs

Select what audio codecs you require.

3.1.2 Trunk

If you want to set up an outbound route connected to the PSTN (Public Switch Telephone

Network) or VoIP provider, please configure on this page: Click【Extensions】【Trunks】:

UC510/520 supports two kinds of trunks for your choice: VoIP Trunk and FXO trunk.

VoIP Trunks

Click【VoIP Trunk】【New VoIP Trunk】:

VoIP Trunks Reference:

Item

Explanation

Description

Description of SIP trunk.

Protocol

Select protocol for outbound route, SIP or IAX2.

Host

Set host address (provided by VoIP Provider).

Maximum Channels

Set maximum channels for simultaneous call. (Only for outbound call;

“0” = no limitation).

Prefix

The prefix will be added in front of your dialed number automatically

when the trunk is in use.

Caller ID

This Caller ID will be displayed when user makes outbound call.

Note: This function must be supported by service provider.

Without

Authentication

If your trunk is static IP based and does not require a registration string

when connecting the CooVox IP PBX, check this option.

Username

Username provided by VoIP Provider.

Password

Password provided by VoIP Provider.

Advanced Options

Advanced options for this trunk, e.g.: codecs, language, etc.

The outbound trunk will be in the list of VoIP Trunks when the trunk is added successfully.

FXO Trunk

Click【FXO Trunk】【New FXO Trunk】:

FXO Trunk Reference:

Item

Explanation

Description

Description for this trunk.

Lines

Check one or two channels (FXO) to be included in this trunk group

Prefix

The prefix will be added to the dialed number automatically when this

trunk is in use.

Advanced Options

Advanced Options for this trunk, e.g.: Call Method, Busy Detection,

etc.

Select one or more of the available channels to be used for this trunk group.

Note: each channel can only be included in one trunk group. If no channels appear then all

available channels are already defined.

3.1.3 Outbound Routes

Outbound Routes are used to define which trunk groups are used by a specific extension when

placing outbound calls. If you don't allow an extension user to place external calls, please ignore

this section.

Please configure on this page: 【Basic】【Outbound Routes】

You can configure the basic match pattern of outbound routes and create different dial plan on

this page. Create as many different dial plans as you need to determine how you need extensions

to be allowed to make calls. For example, create “InternalDialPlan” to include all Internal Calling

Rules but do not select any outbound dial rules. Select “InternalDialPlan” for all extension users

that do not need the ability to make external calls.

Click【DialPlans】【New DialPlan】:

You can create one or more DialRules for DialPlans from the DialRules page:

Click【DialRules】【New DialRule】to create a new Dial Rule

Reference:

Item

Explanation

Rule Name

Define the name for the dial rule.

PIN Set

Input this PIN when you use this dial rule.

Place this call through

Select one of the trunk groups that have been set up to use for this

dial rule

Custom Pattern

N any digit from 2 to 9

Z any digit from 1 to 9

X any digit from 0 to 9

. One or more digits

Delete[ ]digits prefix

Define how many digits will be deleted from the dialed number.

For example, user dialed 94166445775 and you selected to delete 1

digit, then 4166445775 is sent out to the trunk.

Auto-add digit[ ]

If add digit “9”, when dial 12345, 912345 will be sent.

3.2 Inbound Control

3.2.1 Inbound Routes

Click【Inbound Control】【Inbound Routes】

General

Distinctive Ring Tone：mapping the custom ring tone file, e.g.: Set distinctive ring tone as

“External”, the phone will play this ring tone when receiving the call.

Note: The phone must support such feature as well.

Select all calls coming in on a specific port (FXO/VoIP) and select which destination (Extension

User, IVR, Queue, Conference Bridge, IVR, etc) should answer those calls. Setting the label will

assign this label to be displayed.

Port DIDs

To have incoming calls from a PSTN trunk port (FXO trunk) answered by a specific extension user,

call queue, conference bridge, or IVR, please configure here: Click【Port DIDs】【New Port DIDs】:

Reference:

Item

Explanation

Port

Select the port

Label

Set a label for the port. Incoming calls from this port will display the

specified label.

Destination

Incoming calls will be answered by the specified destination.

(extension user, call queue or IVR etc)

Number DIDs

If you want to set the destination of inbound calls through VoIP and E1/T1 Trunks based on the

incoming DNIS (dialed number or DID), you can specify the DID and destination (user extension,

queue or IVR, etc) from the following diagram. Click【Number DID】【New Number DID】:

Reference:

Item

Explanation

DID Number

Set DID Number

Destination

Incoming calls will be answered by the specified destination

(extension user, call queue or IVR etc)

DOD Settings

To configure outbound calls from user extensions to answer with specified destinations (user extension, queue, IVR, etc) , please click【DOD Settings】【New DOD】:

Reference

Item

Explanation

DOD Number

Set the DOD(direct outbound dial) number, and use it to match the

Caller ID

Destination

Incoming calls will be answered by the specified destination

(extension user, call queue or IVR etc)

3.2.2 IVR

IVR (Interactive Voice Response) or Automated Attendant will allow callers to select from a

specific set of options by pressing the selected digit on their telephone dialpad. Click【Inbound Control】【IVR】:

Click【NewIVR】to create a new IVR:

Item

Explanation

Name

Enter a descriptive name for the IVR

Extension

Enter a unique extension or IVR number. This number is used to

access the IVR from an internal extension

Please Select

Select the IVR prompt that will provide the caller with instructions on what options are available. To configure the prompt in this page:【IVR Prompt】

Repeat Loops

Loop times to repeat playing the IVR prompt if the caller does not

select an option

Dial Other Extension

Allow user to dial other extensions instead of the listed options

Keypress Event

Select the available options beside the designated digit

3.2.3 IVR Prompts

IVR prompts can be customized recorded by any extension registered to the PBX or they can be

uploaded from the “Upload IVR Prompt” section below:

Click【IVR Prompts】【New Voice】to create new IVR prompt:

Item

Explanation

File Name

Define a name for this voice file

Format

Select the voice format GSM / WAV(16bit) supported only

Extension used for

recording

Select the extension which is used for recording the IVR prompt

Click【Record】, the extension will ring, and the prompt can be recorded after answering the

phone.

To hear the existing recording, please click【Play】:

Select the extension, click【Play】, the selected extension will ring, and you will hear the recorded

prompt after picking up the phone.

Upload IVR prompt

Click【Upload IVR prompt】【Upload】:

Notice:

UC510/520 supports custom audio files in wav, gsm, ulaw, alaw format.

Recordings must be smaller than 15MB.

3.2.4 Call Queue

Create Agent

To allow a user to be an agent in a Call Center queue, please check the “Agent” option for that

specific user extension. Click【Basic】【Extension】【Edit】the extension you want to configure:

Step1:Tick【Agent】and【Save】

Step2: Click【Inbound Control】【Call Queues】

Reference

Item

Explanation

Queue Number

Define an extension number to identify the queue.

Label

Define the label for the queue.

Ring Strategy

RingAll--Ring all available agents until one answers( default)

RoundRobin – Starting with the first agent, ring the extension of each

agent in turn until the call is answered.

LeastRecent – ring the extension of the Agent who has least recently

received a call

FewestCalls – ring the extension of the Agent who has taken the fewest

number of calls.

Random – ring the extension of a random Agent.

RRmemory -- RoundRobin with Memory, like RoundRobin above, except

instead of the next call starting with the first agent, the system

remembers which extension was called last and begins the round robin

with the next agent

Agent

Check each agent that is to be a member of this specific Call Center

Queue.

Reference:

Item

Explanation

Agent TimeOut(sec)

Specify the number of seconds to ring an agent’s extension before

sending the call to the next Agent (based on Ring Strategy).

Auto Pause

If an Agent’s extension rings and the Agent fails to answer the call,

automatically pause that agent so they stop receiving calls from the

queue.

Wrap-Up-Time(sec)

This is the amount of time in seconds that an agent has to complete

work on a call after the call is disconnected.

(Default is 0, which means no wrap-up time.)

Max Wait Time(sec)

Calls that have been waiting in the queue for this number of seconds

will be sent to the “If not answered” destination.

Max Callers

Max number of callers who are allowed to wait in the queue. (Default is

0, which means no limitation.). With this number of callers in the queue

already, subsequent callers will be sent to the “”If not answered”

destination.

Join Empty

Allow callers to enter the Queue when no Agents are available. If this

option is not defined, callers will not be able to enter Queues with no

available agents - callers will be sent to the ”If not answered”

destination.

Leave When Empty

If this option is selected and calls are still in the queue when the last

agent logs out, the remaining callers in the Queue will be transferred

to ”If not answered” destination. This option cannot be used with Join

Empty simultaneously.

Auto Fill

Callers will be distributed to Agent automatically.

Report Hold Time

Report the hold time of the next caller for Agent when the Agent is

answering the call.

Frequency(sec)

Repeat frequency to announce the hold time for callers in the Queue.

(“0” means no announcement).

Announce Hold

Time

Announce the hold time. Announce (yes), do not announce (no) or

announce once (once), it will not be announced when the hold time is

less than 1 minute.

Repeat

Frequency(sec)

Interval time to play the voice menu for callers.(“0” mean not to play).

Announcement

Prompt

Select a prompt as the Announcements Prompt from the IVR Prompts.

3.2.5 Ring Groups

A Ring Group (sometimes called a Hunt Group) is a way to ring a collection of extensions by

dialing a single extension number. The methodology used to ring that collection of extensions is

called the ring strategy. Once the timeout (number of seconds) is reached, the call will then be

directed to the “if not answered” or failover destination.

Click【Inbound Control】【Ring Groups】to configure a Ring Group:

Click【New Ring Group】to create a new ring group:

Reference:

Item

Explanation

Name

Define a name for the Ring Group

Label

Define the label for the Ring Group.

Ring Strategy

Select “Ring All” or “Ring in order”

Ring Group

Members

Select the Ring Group Member from “”

If not answered

You can choose to forward the call to extension, voicemail, ring group, IVR

or hang up if no answered.

3.2.6 Blacklist

The Blacklist feature allows the blocking of specific phone numbers by Callerid; such as the

insurance sales, credit card sales who interrupted your work, you can add their numbers to the

blacklist. Click【Inbound Control】【Blacklist】to configure:

Click【New Blacklist】to create a new Blacklist:

Input the caller ID in the space provided. Once configured, future calls from this caller ID will be

blocked.

To maintain this list of blocked numbers, see the instructions in the following diagram:

Reference:

Item

Explanation

*75

When the registered extension user inputs *75 + blacklist number, this

number will be added to the list of Blacklist Numbers.

*075

When the registered extension user inputs *075+blacklist number, this

number will be deleted from the list of Blacklist Numbers.

3.2.7 Time Based Rules

Time Based Rules can help a company to distribute calls to the right person in the specified hour.

For example, BusinessHours.

Select the start& end time, start&end day, start & end dates and/or start & end month. When an

inbound call is processed, if the current time of the PBX is within these parameters, then the call

will go to the “if time matches” destination. If the current time of the PBX is out of these

parameters, then the call will go to the “if time does not match” destination.

Please set from this page: 【Inbound Control】【Time Based Rule】:

Click【New Time Rule】to create a new Time Rule

Reference:

Item

Explanation

Rule Name

Define the name for this Time Rule.

Time&Date Conditions

Set parameters for Time/Day/ Date/ Month.

Destination

Select destination if time matches or does not match the above

condition. For example for BusinessHours, “if time matches”, select

operator extension during BusinessHours. If out of business hours,

select Operator voicemail as “if time does not match” destination.

3.3 Advanced

3.3.1 Options

General

Default settings for existed extension and new extension. Click【Advanced】【Options】【General】:

Reference

Item

Explanation

Operator Extension

Set extension number for Operator.

Global RingTime Set

Set RingTime for every extension.

Enable Transfer

Check to enable Transfer.

Enable Music On Ringback

Check to enable Music On Ringback.

Record Format

Set the format for recording files. (GSM / WAV only)

Defaut Setting for New User

Check to enable the default settings.

Extension Preferences

Set the rule for extensions.

Global Analog Settings

Click【Advance】【Options】【Global Analog Settings】:

Reference:

Item

Explanation

Caller ID Detection

Enable/Disable Caller ID Detection

Caller ID Signaling

Select the mode of Caller ID Signaling.

Caller ID Start

Ring--Caller ID start before ring.

Polarity--Caller ID start when polarity reversal starts.

CID Buffer Length

Default CID Buffer Length

Opermode

Set the Opermode for FXO/GSM Ports.

ToneZone

Select the ToneZone in your country.

Relax DTMF

Enable/Disable Relax DTMF inspection.

Echo Cancel

Enable/Disable Echo Cancel

Echo Training

Set Echo Training (default unit: ms)

Busy Detection

Enable/Disable Busy Detection.

Busy Count

Count the Busy Detection. It will be active when enable Busy

Detection.

Global SIP Settings

Global SIP Settings is appropriate for advanced administrators. Please contact our technical

support department before modifying anything in this section.

3.3.2 Voicemail

Voicemail is used to convey a caller's recorded audio message to a recipient when the recipient is

not at seat or busy on the phone.

When configuring your email settings, first you need to set the voicemail reference and voice

message information… as below. Click【Advanced】【Voicemail】【General】：

Reference

Item

Explanation

MaxGreeting Time(sec)

Maximum recording length for voicemail greetings

Dial "0" for Operator

Select this option to allow callers to dial "0" to transfer out of

voicemail to the Operator.

Message Format

Save the voice message at this format, WAV(16-bit) or Raw GSM.

Maximum Messages

Maximum voicemail messages allowed.

Max Message Time(min)

Maximum Time for each message allowed.

Min Message Time(sec)

MinimumTime for each message. The message will be deleted

automatically if the time is less than the min. message time.

Say Message CallerID

Play the Caller ID of the caller before playing the voice message.

Say Message Duration

Play the message duration before playing the voice message.

Play Envelope

Play the date, time and caller ID for the voicemail message.

Allow Users to Review

Check this option to allow users to review the voice message.

Then you need to configure the template for voicemail emails as below. Click【Advance】【Voicemail】【Email Settings】:

Reference:

Item

Explanation

Attach voicemail to Email

The voicemail will be sent as attachment to the user’s Email.

Sender Name

The sender’s name will be displayed when you receive the

Email.

From

Mailbox to send email.

Subject

Subject of the Email.

Message

Input the Email template.

3.3.3 SMTP Settings

An SMTP server is required to allow email messages to be sent to users with attached voicemail

and fax-mail messages. The system supports connection to cloud based SMTP service providers

such as google. Configure your SMTP server as follows: Click【Advance】【SMTP Settings】:

Reference:

Item

Explanation

SMTP Server

You must set SMTP Server address or domain connected to the

CooVox IP PBX, which is used for sending the voice message to

Email.

Port

Port number for SMTP server. Default is 25, and it will be changed

to 465 when you enable SSL/TLS.

SSL/TSL

Enable SSL/TLS.

Enable SMTP

Authentication

If your SMTP server needs authentication, please enable this

option, and configure the following.

Username

Input username of your Email.

Password

Input password of your Email.

Click【Send Test】after configuration, the following diagram will be displayed to ask you to input

the Email for receiving.

Specify the email address and click【Send】to send the test email. Verify that email was

successfully sent or not. If no email is received, please modify the SMTP settings and try again.

3.3.4 Music Settings

Management of Music on Hold, Music on Ringback, Music on Queue. Click【Advance】【Music Settings】:

Select the different music file for different Music.

Music Management

【Advance】【Music Settings】【Music Management】

Reference:

Item

Explanation

Select Music Directory

Select which Music Directory you wish to load.

File

Display music name under the music file, you can delete it.

Select Music Directory

Select the file where you want to save your uploaded music.

Please choose file to upload

Select the music you want to upload.

Note: music file must be wav (16bit/8000Hz/Single), gsm,

ulaw or alaw, and less than 15MB.

3.3.5 DISA

This feature allows an authorized user to call into the PBX and then place an outbound call using

another trunk. For example, an employee working out of the office who needs to make an

international call using trunks connected to the PBX. By calling the DISA number, after PIN

authentication, the caller hears dial tone and can dial the call.

Please configure as below. Click【Advance】【DISA】:

Click【New DISA】to create a new DISA

Reference

Item

Explanation

Name

Define a name for DISA.

PIN Set

User will be prompted to input this number when PIN

Authentication is needed.

Record in CDR

Check to record.

Response Timeout(sec)

The maximum time for waiting before hanging up if the dialed

number is incomplete or invalid. Default is 10 seconds

Digit Timeout(sec)

The maximum interval time between digits when typing

extension number. Default is 5 seconds.

Extension for this

DISA(Optional)

If you want to access DISA by dialing an extension, you can

define an extension number for this DISA.

Select DialPlan

Select the DialPlan for this DISA.

3.3.6 Follow Me

This feature allows callers to automatically be forwarded to one or more internal extensions

and/or one or more external phone numbers when the call is not answered at the primary

extension.

Please configure as below. Click【Advanced】【Follow Me】【New Follow Me】:

Select an extension, set the ring duration, and add the numbers in the Follow Me List; 【Save】 and 【Activate】.

List Format: Extension Number, Ring Duration

E.g.: 806,30

808,20

806 rings, after 30 seconds, the call is going to 808

3.3.7 PIN Sets

This feature allows an administrator to specify a list of PIN codes in a PIN Set. These PIN codes

can then be used to secure an Outbound Call Route, ensuring that users must enter the PIN

selected to be able to make an outbound call (e.g. for long distance or international calling).

Please configure as below. Click【Advanced】【PIN Sets】【New PIN Set】:

Reference

Item

Explanation

PIN Set Name

Define the name for this PIN Set

PIN Set

Define PIN codes in this list

3.3.8 Speed Dial

This feature allows the user to place a call by pressing a reduced number of keys. This function is

particularly useful for phone users who dial certain numbers on a regular basis.

From the example here, it allows setting up system wide speed dial numbers that translate a

feature code (*99) plus a two-digit code (00-99) into an external phone number.

Click【Advanced】【Speed Dial】【New Speed Dial】:

Click 【New Speed Dial】to create a new speed dial.

E.g.: prefix is *99 , speed number is 00, destination telephone number is 85337096.

When dial *9900, the call is going to 85337096 automatically.

3.3.9 Smart DID

Smart DID is defined and developed by ZYCOO directly. It’s allows the callee to reach the caller

directly when calls back via PBX. E.g.: Caller A makes an outbound call to the callee B, but B is out

of office and cannot receive the call; When callee B backs to the office, he/she can make the call

back to the caller A directly even he/she doesn’t know the caller A’s extension number.

Click【Advanced】【Smart DID】:

Check “Enable” and “Save” to make this function efficient.

Click【New Smart DID Rule】to display the following diagram:

Input the pattern and define how many digits need to be stripped or prepended, then click “Save”“Activate”.

3.3.10 Callback

This feature allows an external caller to place an inbound call to the PBX. The inbound call will be

disconnected and subsequently the PBX will place an outbound call back to this number and

forwarded to defined destination after the call is connected.

Please configure as below.

Click【Advanced】【Callback】:

Enable this function; select DialPlan, and define the callback rule (strip digits or prepend prefix).

Click【New Callback Number】to add callback number.

Input callback number and define the destination.

3.3.11 Phone Book

When an incoming call’s Caller ID matches a number in the phone book, the name of matched

number will be displayed. Please configure as below.

Click【Advanced】【Phone Book】:

Click 【Create Contact】to create a new contact

3.3.12 Feature Codes

Feature codes are short dial codes that when manually dialed or programmed into a function key

on your phone will allow you to perform actions quickly.

Click【Advanced】【Feature Codes】to see the following diagram, and you can define the code

for each feature.

Reference:

Item

Explanation

Extension to Dial for Parking

Calls

Define an extension for parking calls.

Extension Range to Park Calls

Define the extension range for parking calls. (e.g.: 701-720)

Call Parking Time(sec)

Define the time for parking calls. UC510/520 will return the

call to the extension after this time is expired.

Pickup Extension

This feature code will pick up a call given that the callers

extension and the ringing extension are in the same pickup

group and call group.

Pickup Specified Extension

This feature code allows a caller to pickup a call ringing on

the specified extension. Default: Dial**+extension number

to pickup the specified extension.

Blind Transfer

To Allow unattended or blind transfer while on a call based

on the following steps:

1.While on a call with caller “A”, the user dials the blind

transfer key sequence (in this case “#”). The system places

the original call with “A” on hold, says "Transfer" then gives a

dial tone.

2. Dial the transferee extension or phone number you wish

to transfer the call to “B” and hangup the phone.

3.The original caller “A” is transferred immediately to the

transferee “B” and “B” see the callerid of “A”.

Attended Transfer

To allow attended or supervised transfer while on a call

based on the following steps:

While on a call with caller “A”, the user dials the supervised

transfer key sequence (in this case “*2”). The system places

the original call with “A” on hold, says "Transfer" then gives a

dial tone.

dial the transferee extension or phone number you wish to

transfer the call to “B” and wait for “B” to answer the phone

and talk to “B” to introduce the call.

If “B” does not wish to take the call, “B” can hang up the call

and you are returned to your call with “A”.

If “B” wishes to accept the call, you hang up the phone and

caller “A” is transferred to the transferee “B”.

If the call goes to voicemail or you wish to abort the transfer,

simply press the “disconnect call” key sequence (in this case

“*”) and the transfer will be aborted and you will be back on

the call with the original caller “A”.

Disconnect Call

Disconnect the current transfer call (for Attended transfer).

Timeout for answer on attended transfer（sec）

Set the timeout value

One Touch Recording

Configure the function key for One Touch Recording

Call Forward

Enable/Disable Call Forward and the settings of function

keys for different forward modes.

Do Not Disturb

Enable/Disable “Do Not Disturb”

Blacklist

Add/Delete blacklist number.

Voicemail

Configure the function keys for entering voicemail and check

extension voicemail.

Pause Queue Member

Extension

Pause the agent, and the agent cannot receive the call.

Unpause Queue Member

Extension

Un-pause the agent, and the agent can receive the call.

3.3.13 IP Phone Provisioning

When deploying large numbers of IP Phones, it is time consuming to have to configure each

extension manually. UC510/520 allows certain IP Phones to be auto-provisioned and therefore all

supported phones can be auto-provisioned. How amazing is this for enterprise!

To achieve this, please record the MAC, extension number, and username of each phone in the

required format (please take reference of the auto provision script file model for details), then

import the formatted file, once the phone is connected to the local network, it will get the

extension number and password automatically. There are two operation methods to fulfill this

function: DHCP & PnP. Please see details as below:

Method 1: PnP Settings Select 【Advance】【Phone Provisioning】【PnP Settings】to enable PnP Settings, the default

will be shown as below:

Note: Custom URL is the path for some users to get the phone configuration files specially.

Method 2: Enable DHCP service Click【Router Gateway】【Internet】【LAN】DHCP Server Setup in the following diagram:

Set the TFTP server and enable DHCP Server service.

Then Click【Advanced】【Phone Provisioning】【New Phone】:

Enable Phone Provisioning in【Basic】, select the IP Phone manufacture, input MAC of the phone,

and select the extension for provisioning.

Notice

UC510/520 supports phone provisioning with phone brands of Zycoo/Akuvox/Escene/Yealink/

Grandstream currently.

3.3.14 Set Voice Prompt Language

Voice prompt is the PBX system voice prompt, which is usually different for different countries.

Please select your countries official language as the system voice prompt language. If you can’t

find the language, you need to purchase the voice prompt from an independent supplier.

Click 【Advanced】【Set Voice Language】to set the system prompt language. It’s available

to download or delete the voice prompt package.

3.4 Report

3.4.1 Register Status

Register status is status report about the registered extensions. Click【Report】【Register Status】to check status of the users and trunks.

Click【SIP Users Status】to show all SIP users status Click【IAX2 Users Status】to show all IAX2 users status Click【SIP Trunks Status】to show all SIP Trunks status Click【IAX2 Trunks Status】to show all IAX2 Trunks status

3.4.2 Call Logs

Check call logs by caller ID or callee ID. Click【Report】【Call Logs】:

Notice

Duration in the call logs is not real charged duration. If you need billing, PSTN must support

polarity reversal function, and meanwhile, you must configure relevant parameters of polarity

reversal in trunk configuration for the UC510/520.

3.4.3 PBX Debug Logs

Click【Report】【System Logs】, you can download/ delete the system logs.

Chapter 4 Router Gateway

4.1 Internet

4.1.1 WAN

This page is used to configure the WAN port and clone the MAC address.

The device supports several methods for WAN port access including STATIC(Fixed IP)/ DHCP(Auto

Config)/ PPPoE(ADSL)/L2TP/PPTP; and UC520 supports LTE by default.

Static

Once you have selected Static, a static IP address provided by the network service provider needs

to be inserted. Subnet mask, default gateway and other relevant information must also be set. Click【Internet】【WAN】:

WAN Connection Type: Select “STATIC(Fixed IP)”

Reference

Item

Explanation

WAN Connection Type

STATIC(Fixed IP)

IP Address

Set IP address, e.g.: 192.168.1.5

Subnet Mask

Set Subnet Mask, e.g.: 255.255.255.255

Default Gateway

Set default gateway, e.g.: 192.168.1.1

Primary DNS Server

Set the primary DNS server address

Secondary DNS Server

Set the secondary DNS server address

MAC Clone

Enable or Disable MAC Clone

MAC Address:

Cloned MAC address

DHCP

If DHCP is selected, the IP address, subnet mask and other relevant information will be obtained

from a DHCP server located on the network.

WAN Connection Type: Select “DHCP(Auto Config)”

PPPoE

If PPPoE is selected then the UC510/520 must be connected to the network via ADSL modem.

WAN Connection Type: Select “PPPoE(ADSL)”

Reference:

Item

Explanation

WAN Connection Type

PPPoE(ADSL)

User Name

Set the username

Password

Set the password

Verify Password

Verify the password

Operation Mode

Support three operation modes: Keep Alive/On Demand/Manual.

Keep Alive: when PPPoE is disconnected, system will redial PPPoE per

60s.

On Demand: No data from PPPoE to WAN, after lasting 5mins, PPPoE

will be disconnected automatically; when data is transported to

WAN, PPPoE will be re-connected automatically.

Manual: When PPPoE is disconnected, you have to click

“Save”---“Activate” manually, and PPPoE will redial.

L2TP

If L2TP is selected the UC510/520 will serve as a VPN client and therefore all traffic sent and

received will be encrypted, providing safe access to the business network by dialing to the

Internet Service Provider(ISP) or connecting to the internet or other network.

WAN Connection Type: Select L2TP

Reference:

Item

Explanation

WAN Connection Type

L2TP.

Server IP

Set the server IP

User Name

Set the user name

Password

Set the password

Address Mode

Support two modes: Static(Fixed IP)/ Dynamic(DHCP Auto Config)

IP Address

Set the IP address when Address Mode is Static

Subnet Mask

Set subnet mask when Address Mode is Static

Default Gateway

Set default gateway when Address Mode is Static

Operation Mode

Support two operation modes: Keep Alive/Manual.

Keep Alive: when L2TP is disconnected, system will connect again

every 60s.

Manual: When L2TP is disconnected, you have to connect

manually.

PPTP

If PPTP is selected the UC510/520 will serve as a VPN client and therefore all traffic sent and

received will be encrypted, providing safe access to the business network by dialing to the

Internet Service Provider(ISP) or connecting to the internet or other network.

WAN Connection Type: Select “PPTP”

Reference:

Item

Explanation

WAN Connection Type

PPTP

Server IP

Input server IP

User Name

Set user name

Password

Set password

Address Mode

Support two modes: Static(Fixed IP)/Dynamic (DHCP Auto Config)

IP Address

Set IP address when Address Mode is Static

Subnet Mask

Set subnet mask when Address Mode is Static

Default Gateway

Set default gateway when Address Mode is Static

MPPE Encryption

Enable or Disable MPPE Encryption (Microsoft Point-to-Point

Encryption)

Operation Mode

Support two operation modes: Keep Alive/Manual.

Keep Alive: when PPTP is disconnected, system will connect again

every 60s.

Manual: when PPTP is disconnected, you have to connect manually.

LTE

LTE network connection is supported on the UC520 only by default. It supports FDD-LTE.

WAN Connection Type: Select ”LTE”

Reference:

Item

Explanation

WAN Connection Type

Select LTE (Optional)

APN

Access Point Name, such as 3GNET. (mandatory field)

User Name

Set user name (Optional)

Password

Set Password (Optional)

MAC Clone

To prevent multiple users from sharing a broadband connection, the ISP will identify the MAC

address of the terminals.MAC Clone is used to clone the same MAC address of the WANport for

network connection. Multiple users can surf the internet through a single router.

Reference:

Item

Explanation

MAC Clone

Enable/Disable MAC Clone

MAC Address

Fill the cloned MAC address. E.g.: ac:7b:a1:82:be:05

4.1.2 LAN

LAN Setup

It’s necessary to configure the LAN IP for LAN based users to achieve internal network

connectivity.

Default LAN IP for UC510/520 is 192.168.1.1, and it can be changed as required.

To make changes to the settings for the LAN port, VLAN and DHCP Server. Click【Internet】【LAN】:

Reference

Item

Explanation

IP Address

Set LAN IP

Subnet Mask

Set subnet mask for LAN port

Extended LAN

Enable or disable Extended LAN

Extended IP Address

Set IP address for Extended

Extended Subnet Mask

Set subnet mask for Extended

VLAN Settings

VLAN provides the segmentation services traditionally provided only by routers in LAN

configurations. By using VLANs, one can control traffic patterns and react quickly to relocations.

VLAN provides the flexibility to adapt to changes in network requirements and allow for

simplified administration.

Reference

Item

Explanation

LAN1 VLAN

Enable or Disable VLAN of LAN1

LAN1 VLAN IP Address

Set the IP address of VLAN for LAN1

LAN1 VLAN Subnet Mask

Set the subnet mask of VLAN for LAN1

LAN1 VLAN MAC Address

Set the MAC address of VLAN for LAN1. You need to distribute a

new and independent MAC address which cannot be same as

the current system.

LAN2 VLAN

Enable or Disable VLAN of LAN2.

LAN2 VLAN IP Address

Set the IP address of VLAN for LAN2

LAN2 VLAN Subnet Mask

Set the subnet mask of VLAN for LAN2

LAN2 VLAN MAC Address

Set the MAC address of VLAN for LAN2. You need to distribute a

new and independent MAC address which cannot be same as

the current system.

LAN3 VLAN

Set the IP address of VLAN for LAN3

LAN3 VLAN IP Address

Set the subnet mask of VLAN for LAN3

LAN3 VLAN Subnet Mask

Set the MAC address of VLAN for LAN3

LAN3 VLAN MAC Address

Set the IP address of VLAN for LAN3. You need to distribute a

new and independent MAC address which cannot be same as

the current system.

Notice

VLAN IP address of LAN3/LAN2/LAN1 must be in different network segments;

MAC address must be different from LAN port; MAC address must be different during Port VLAN.

DHCP Server Setup

DHCP Server can used to automatically assign IP address to terminals accessing UC510/520.

Only the IP address range set here can be assigned automatically.

Reference:

Item

Explanation

DHCP Type

Enable or Disable DHCP

Start IP Address

Set Start IP address, which must be same as the LAN or Extended LAN

End IP Address

Set End IP address, which must be same as the LAN or Extended LAN

Subnet Mask

Set subnet mask address

Primary DNS Server

Set primary DNS sever address

Secondary DNS

Server

Set secondary DNS sever address

TFTP Server

Set TFTP server address, which supports OPTION66, and be used for IP

PBX Auto Provision

Default Gateway

Set default gateway address; it is recommended to be the LAN or

extended LAN IP address, otherwise, LAN user cannot surf internet.

Lease Time

Set the lease time of IP

Statically Assigned

Set statically assigned MAC and IP(at most 3). The client will receive the

corresponding IP address when DHCP is enabled.

Other Settings

Reference:

Item

Explanation

LLTD

LLTD(Link Layer Topology Discovery) is a proprietary Link Layer protocol

for network topology discovery and quality of service diagnostics; and

operates over both wired (such as Ethernet(IEEE802.3) or power line

communication as well as wireless networks (such as IEEE802.11) .

Default is disabled.

IGMP Proxy

IGMP(Internet Group Management Protocol)is a communications

protocol used by hosts and adjacent routers on IP networks to establish

multicast group memberships. IGMP is an integral part of IP multicast.

IGMP is one way of IGMP Proxy. Default is disabled.

DNS Proxy

DNS proxy server is used by companies to describe a DNS server that

directs clients to a proxy server for an unknown list of websites and

services. It is primarily used to unblock blocked content from websites

which contain region-restricted content. E.g.: When your client device

DNS is set as LAN IP of UC510, domains can be analyzed.

Default is enabled.

Notice

The DHCP server IP must be in the same segment as the LAN port, and the default gateway must

be the LAN IP, otherwise users will be unable to access the internet.

4.1.3 Static Routing

Static Routing is a form of routing that occurs when a router uses a manually-configured routing

entry, rather than information from a dynamic routing protocol to forward traffic. Click【Internet】【Static Routing】：

Reference:

Item

Explanation

Destination

Set the IP address of destination host or network IP address. E.g.:

222.209.4.1, 192.168.10.0.

Range

Select the routing mode: Host or Net. When “Net” is selected, you need

to configure the netmask, e.g.: 255.255.255.0.

Gateway

Set the gateway address

Interface

Select the interface type: WAN/LAN/Custom. E.G.: Custom interface can

be eth2.3, eth2.4 or ppp2.

Comment

Name for this routing.

Current Routing

table in the system

Routing table list. The static routing created by yourself can be deleted,

but default routing cannot be deleted.

4.1.4 QoS

QoS(Quality of Service) is the overall performance of network, particularly the performance seen

by the users of the network. User can control the flow of WAN port traffic based on the QoS rule.

Click【Submit】, save the settings to automatically activate the upload or download flow control.

Reference:

Item

Explanation

Quality of Service

Select the QoS: Disable/ Bi-direction/Upload to Internet/Download

from Internet. Bi-direction include Upload to internet and Download

from internet

Upload Bandwidth

Define the upload bandwidth; it can be selected from the list or

custom defined

Download Bandwidth

Define the download bandwidth; it can be selected from the list or

custom defined

QoS Model

Support three models: DRR(Deficit Round Robin)/SPQ(Strict Priority

Queue)/DRR+SPQ. Default is DDR.

Reserved bandwidth

Reserve the bandwidth; It is recommended to reserve 10%. Default is

0%.

QoS Upload Group

Settings

Highest/High/Default/Low

Take the above as example:

Highest Min. Rate 50% Max. Rate 100%

High Min. Rate 10% Max. Rate 100%

Default Min. Rate 30% Max. Rate 100%

Low Min. Rate 10% Max. Rate 100%

If the bandwidth of upload/download is 10M, then the lowest

bandwidth for Highest group user is 5M, highest bandwidth can be

up to 10M

The lowest bandwidth for High group user is 1M, the highest

bandwidth can be up to 10M;

The lowest bandwidth for Default group user is 3M, the highest

bandwidth can be up to 10M;

The lowest bandwidth for Low group user is 1M, the highest

bandwidth can be up to 10M;

Total value of Min.Rate for the 4 groups from “Low” to “Highest”

must be less than 100% or equal to 100%.

If QoS is enabled then all client devices will comply with the “Default”

group.

Qos Download Group

Settings

The configuration of Qos Download Group Settings is same as Qos

Upload Group Settings as detailed in the example above.

After saving QoS settings, you can see “QoS Upload Group Settings” and “QoS Download Group Settings” in【QoS】page.

E.g.: Set the upload rate of a device whose IP is 192.168.10.5 to be Highest group, and other

device to be High group; set the download rate of intranet as the Highest group. Click【Add upload rules】to enter the upload rule settings:

Click【Add download rules】to enter the download rule settings:

Reference:

Item

Explanation

Direction

Transmission direction (no need to configure)

Name

Custom define the rule name

Group

Select the corresponding group (or priority group)

Outside IP address

Set outside IP address(or network segment) and corresponding group

subnet mask digits, e.g.: 192.168.10.0/24. Or be null to allow all

outside IP address.

Inside IP address

Set inside IP address(or network segment) and subnet mask digits,

e.g.: 192.168.10.0/24. Or be null to allow all intranet IP.

Packet Length

Set the rule package length, or don’t set. Default is null.

DSCP

DSCP(Differential Service Code Point) supports: BE(default)/ AF11/

AF12/ AF13/ AF21/ AF22/ AF23/ AF31/ AF32/ AF33/ AF41/ AF42/

AF43/ EF

Default is null.

Protocol

You can select TCP/UDP/ICMP or null (all protocols use the default IP

address). When TCP or UDP is selected, you must complete the

outside and intranet port range.

Remark DSCP as

Optional. You can reset DSCP for QoS or do not change. Default is “Do

Not change”

Click【Add upload rules】to add the rule(at most 32 rules).

It is the same process to add download rule in “QoS Download Group Settings”.

Note: LAN IP 192.168.1.1 of the UC510 is not included in QoS settings. QoS settings is only for

client devices connected to LAN of UC510.

4.1.5 IPv6 Setup

Internet Protocol version 6 (IPv6) is the latest version of the Internet Protocol(IP), the

communications protocol that provides an identification and location system for IP based devices,

e.g. computer on networks and routes traffic across the Internet.IPv6 is intended to replace IPv4,

which still carries more than 96% of Internet traffic worldwide as of May 2014. Click【Internet】【IPv6】：

Select Static IP Connection for IPv6 Operation Mode

Reference:

Item

Explanation

IPv6 Operation Mode

Static IP Connection

LAN IPv6 Address / Subnet Prefix

Length

Set IPV6 address and subnet prefix length on LAN

WAN IPv6 Address / Subnet

Prefix Length

Set IPV6 address and subnet prefix length on WAN

Default Gateway

Set default gateway

IPv6 Operation Mode: Select Tunneling Connection(6RD)

Reference:

Item

Explanation

IPv6 Operation Mode

Tunneling Connection(6RD):

ISP 6rd Prefix / Prefix Length

Set ISP 6RD prefix/prefix length

ISP Border Relay IPv4 Address

Set IPv4 address on Broadcast(Layer)

4.1.6 DHCP Client Info

The DHCP client info will displays the information of terminals once they have been assigned IP

address from DHCP server, including hostname, MAC address, IP address and expiration time. Click【Internet】【DHCP Client Info】：

Reference:

Item

Explanation

DHCP Clients

Display all DHCP clients

4.2 Wireless

4.2.1 Basic

This option has some basic settings of wireless, such as wireless network, high throughput, entity

module and others. Click【Router Gateway】【Wireless】【Basic】to show as below:

Reference:

Name

Introductions

Radio On/Off

RF(radio frequency) switch. Before enabling Wi-Fi, it must be

on. The default is On.

Wi-Fi On/Off

Wi-Fi switch

Network Mode

Alternative Wireless protocol, includes 11b/g/n mixed

mode, 11b only, 11g only and 11n only(2.4G)

Network Name(SSID)

SSID(Service Set Identification) also known as Wi-Fi name,

allows your wireless network to be easily distinguished from

other wireless networks. In addition, Hidden option can

make SSID invisible, nobody can search this Wi-Fi; Isolated

option is used for partitioning VLAN under the same SSID; in

other words, Isolated option users could not visit others

Host in the same SSID

BSSID

BSSID is Basic Service Set Identifier, which is defined as MAC

address of Wi-Fi router in IEEE 802.11.

Frequency (Channel)

Wi-Fi Frequency(Channel). It can be “AutoSelect” or selected

as a specific frequency. The default is “AutoSelect”

Operating Mode

Operation mode contains Mixed and Green Field. Mixed Mode：wireless network card can identify Pre-N AP, but throughput would be affected； Green Field Mode： It will reach high throughput, but

compatibility and system security will be affected

The default is Mixed Mode

Channel Bandwidth

Supports 20MHz and 20MHZ/40MHz channel. In IEEE

802.11N mode, two 20MHZ channels can be bundled to a

40MHz channel; it can be used as two channels in real

working environment (one is primary, the other one is

secondary); this will double the transmission rate or

promote more.

The default is 20/40

Guard Interval

Is used to ensure that distinct transmissions do not interfere

with one another. These transmissions may belong to

different users (as in TDMA) or to the same user (as in

OFDM).

Send interval between the wireless signal; long interval or

auto interval is alternative

MCS

MCS(Modulation and Coding Scheme) is the wireless rate of

802.11n. Please select the index value of MCS; each value

corresponds to a communication rate determined by a set of

parameters.

The default is Auto.

Reverse Direction Grant(RDG)

Is used to guarantee the normal communication between

terminal and AP, especially in radio interference.

Extension Channel

If Frequency(Channel) is “AutoSelect”, then no extension

channels; If specific channel is selected, there will be

corresponding extension channel. And when Channel

Bandwidth is 20MHz, there will not be extension channel;

when Channel Bandwidth is 40MHz, there will be extension

channel, then the bandwidth will be promoted, as well as

transmission rate

Space Time Block Coding(STBC)

Space–time block coding is a technique used in wireless

communications to transmit multiple copies of a data

stream across a number of antennas and to exploit the

various received versions of the data to improve the

reliability of data-transfer.

Aggregation MSDU(A-MSDU)

A-MSDU(Aggregated MAC Service Data Unit) is a frame

aggregation mode, which is used to combine multiple

MSDUs into one MSDU for transmission. This will reduce the

amount of additional MAC head information in each MSDU

and improve the MAC-Layer transmission rate. The default is

enabled.

Auto Block ACK

Realize aggregate switch sequence and then increase

transmission rate. The default is enabled

Decline BA Request

Default is disable, in order to increase transmission rate

HT Disallow TKIP

Forbid TKIP encryption. The default is enabled.

HT TxStream

High throughput transmit data stream. Default value is 2.

HT RxStream

High throughput receive data stream. Default value is 2.

4.2.2 Advanced

The wireless advanced setting includes advanced wireless and Wi-Fi multimedia (WMM)

configurations. Click【Router Gateway】【Wireless】【Advanced】to show as below:

Reference:

Name

Instruction

BG Protection Mode

BG = IEEE802.11b/g

It benefits for improving slower wireless connection access

to router by complex multiple mode.

The default is Auto

Beacon Interval

Beacons are packets sent by a wireless Access Point to

synchronize wireless devices. Beacon Interval is the time

between beacon transmissions. The access speed of the

wireless client will be higher when the interval value is

lower.

The default is 100ms.

Data Beacon Rate (DTIM)

A DTIM is a countdown informing clients of the next window

for listening to broadcast and multicast messages.

The default is 1ms.

Fragment Threshold

Specifies the fragmentation threshold for data packets,

when the packet length exceeds fragmentation threshold, it

will be divided into various data packets automatically. More

data packets will result in poor performance of the network.

It’s not recommended to set a lower value.

The default is 2346.

RTS Threshold

Specify the RTS threshold for data packets, when the packet

length exceeds this value, the router will send the RTS to

destination for negotiate, after receiving the RTS frame,

wireless site will respond to a CTS (Clear to send) frame in

response to the router and the client; which means there is

wireless communication between them.

TX Power

Define the size of current wireless AP for SSID transmitted

power, the larger the signal stronger. The default is 100.

Short Preamble

Enable short preamble to make the network synchronization

performance better. The default is enabled.

Short Slot

Enable it to improve the transmission efficiency of wireless

communication. The default is enabled.

Tx Burst

Enable it to assure the AP has a higher throughput without

changing the network environment and increasing the

transmission duration. Default is enabled.

Pkt_Aggregate

Packet Aggregate. Enable it to strengthen the mechanism of

local area network to ensure correct packet to the

destination

IEEE 802.11H Support

Extension of the 5 GHZ microwave standard of physical layer

and MAC sub-layer (mainly used in Europe)It solves

problems like interference with satellites and radar using the

same 5 GHz frequency band.

Country Code

Choose your country code in the drop-down list

WMM Capable

Enable it to improve wireless multimedia data transmission

performance (such as video or online broadcast). If you are

not familiar with the WMM, please set it to capable.

APSD Capable

Automatic Power Save Delivery. Enable it to save power

when no data is transmitted. This may affect the wireless

network performance. Default is disabled.

4.2.3 Security

The security page allow for configuration of wireless network security/ encryption settings. Click【Router Gateway】【Wireless】【Security】to show as below:

Reference:

Item

Explanation

Policy

Select Disabled, Allow, Reject in the drop-down list

Add a station Mac

Here you can add a new MAC address for a Frequency Wi-Fi client .If

Disabled is selected then the access policy is disabled; If Allow is selected

then the MAC access is allowed only to access; If Reject is selected then

all the MAC addresses listed here will be rejected.

You are allowed to add 64 MAC addresses maximum.

Wireless network security/encryption Settings include: security policy and access policy. Security

policy includes 4 modes: OPENWEP, WPA2-PSK, WPA-PSK/WPA2-PSK, WPA1/WPA2.

WEP: Wired Equivalent Privacy, which is a security algorithm for IEEE 802.11 wireless networks.

WEP uses the stream cipher RC4 for confidentiality, and the CRC-32 checksum for integrity.

OPENWEP is one way of WEP.

WPA: Wi-Fi Protected Access, which is a security protocol and security certification program

developed by the Wi-Fi Alliance to secure wireless computer networks.

WPA2: Wi-Fi Protected Access II, known as IEEE 802.11i-2004, is the successor of WPA .

WPA-PSK: Wi-Fi Protected Access Pre-shared Key, also referred to WPA-Personal. It’s designed for

home and small office networks and doesn’t require an authentication server.

WPA/WPA2: is mainly used for enterprise. Adopt 802.1x for authentication and generating root

key for encryption data, but not set PSK(pre-shared key) manually. RADIUS server replaced the

single password mechanism in authentication.

When WPS is enabled, users can use 4 security encryption modes: OPENWEP, WPA-PSK,

WPA2-PSK and WPA-PSK/WPA2-PSK. Here let’s introduce the 4 modes in detail, but WPA2-PSK is

recommended.

OPENWEP

Click【Router Gateway】【Wireless】【Security】, Select【Security Mode】as OPENWEP:

Reference:

Item

Description

Security Mode

OPENWEP

Default Key

Select one of the WEP key as default key, and define the four

keys. User can access wireless AP with one of four keys.

WEP Key

User can set 4 keys here.

Hex

Hex is hexadecimal

ASCII

ASCII is binary

WPA-PSK

click【Router Gateway】【Wireless】【Security】, select【Security Mode】WPA-PSK to show below：

Reference:

Item

Explanation

WPA Algorithms

Support TKIP(Temporal Key Integrity Protocol) and AES

(Advanced encryption standard). User can select one

algorithm.

Pass Phrase

Input Wi-Fi password, e.g.: @Ab2-Cw158

Key Renewal Interval

The key update interval defaults to 3600 seconds

WPA2-PSK

Click【Router Gateway】【Wireless】【Security】, select【Security Mode】WPA2-PSK to

show below:

WPA2-PSK parameter table：

Item

Description

WPA Algorithms

Support TKIP and AES, TKIP/AES. User can select one of

three encryption algorithms.

Pass Phrase

Input Wi-Fi password

Key Renewal Interval

The key update interval defaults to 3600 seconds

WPA-PSK/WPA2-PSK

click 【 Router Gateway】  【 Wireless 】  【 Security 】 , then select 【Security Mode】 WPA-PSK/WPA2-PSKto show as below:

Reference:

Item

Description

WPA Algorithms

Support TKIP and AES, TKIP/AES. User can select one of

three encryption algorithms.

Pass Phrase

Input Wi-Fi password

Key Renewal Interval

The key update interval defaults to 3600 seconds

4.2.4 Statistics

Wireless transmit/receive status statistics, click【Router Gateway】【Wireless】【Statistics】

to show as below:

Statistical parameter table：

Item

Description

Tx Success

Successful transmission package size (by byte)

Tx Retry Count

Transmission retry count (by byte); PER (Percent Ratio)

count by percentage.

Tx Fail after retry

Statistics of Retry after transmission failure(by byte); PLR :

Packet Loss Rate

RTS Succeed To Receive CTS

Received CTS successfully after sending RTS

(RTS/CTS refer to Request to Send and Clear to Send, flow

control signal)

RTS Fail To Receive CTS

Failed to receive CTS after sending RTS

(RTS/CTS refer to Request to Send and Clear to Send, flow

control signal)

Frames Received Successfully

Receive frames successfully (by byte)

Frames Received With CRC Error

Received the frame CRC errors, in bytes, PER as a percentage

SNR

Signal-to-Noise Ratio is defined as the power ratio between

a signal(meaningful information) and the background

noise(unwanted signal). The greater the SNR, the smaller

the noise power is.

WPS

WPS (Wi-Fi Protected Setup) was launched by the Wi-Fi alliance as a new Wi-Fi security setting,

mainly in order to solve the long wireless encryption authentication set. The drawbacks of the

steps is that it is too complex, difficult, WPS function on the wireless router can let's take a quick

easy encryption wireless network data transmission, to prevent the invasion of illegal users.

Traditionally, a Wi-Fi router limits illegal access by assigning a complicated password. This makes

it inconvenient to both memorize and input the password. WPS provides a much easier and

relatively more secure way of limiting illegal access and attack.

There are two ways to configure WPS. Let’s take the mobile phone as example:

1. If you enabled WPS on your mobile phone, then press the turbo button on the UC510, the

UC510 will automatically authorize your phone to access Wi-Fi. Of course, only company staff

who are in the office can press the turbo button.

2. You can generate a random password from the UC510 GUI, and you can input the password on

your mobile phone to access Wi-Fi.

Click【Router Gateway】【Wireless】【WPS】to show as below：

Default is disabled. Select Enable for startup, as shown below：

Note: Click “Reset OOB” to reset all the Wi-Fi settings, and all the information will be generated

automatically.

WPS Reference:

Item

Description

WPS Current Status

WPS Current Status. Idle=Inactive

WPS Configured

Yes: WPS is configured

WPS SSID

SSID, can be set in the Basic screen Network Name (SSID)

WPS Auth Mode

WPS Authentication Mode; a kind of security mode, same as

the “Security” menu.

WPS Encryption Type

WPS Default Key Index

Default key index of WPS

WPS Key(ASCII)

Wi-Fi password

AP PIN

PIN code for wireless clients to connect to AP via WPS

WPS mode

Support PIN(Personal Identification Number) and PBC(Push

Button Configuration)

PIN: Click “Apply” after inputting PIN.WPS Current Status will

display the connection is successful after WPS is connected;

PBC: Click “Apply” after selecting PBC, or quickly click the

Turbo button on the router, wireless clients can connect.

WPS Status

Status about wireless clients connect to the WPS, which is in

accordance with WPS Current Status.

4.3 Firewall

4.3.1 MAC/IP/Port Filter

Any connection request from terminals can be controlled by the filter feature according to the

defined rule parameters. Filtering based on MAC, source IP and source port can prevent the

terminal from unauthorized network connections.

Set MAC/IP/Port filter: Click【Firewall】【MAC/IP/Port Filter】: take the following diagram as example, the host with

192.168.10.0/24 is allowed to surf internet, but the host with 192.168.10.5 is rejected to connect

network.

Reference:

Item

Explanation

MAC/IP/Port Filter

Enable/Disable the MAC/IP/Port filter

Default Policy

The default strategy, set up to receive or discard the

specified Mac/IP/Port of packets

Source MAC Address

Set the source host MAC address, e.g.: 00:12:0f:dd:22:01

or null

Dest. IP Address

Set the destination host IP address, such as

221.220.215.0/24 or 192.188.10.12/32 or 192.188.10.12

Source IP Address

Set the source host IP address, such as 192.168.10.0/24or

192.168.10.12/32 or 192.168.10.12

Protocol

Set the protocol type. None means all types

Dest. Port Range

Set the destination port range

Source Port Range

Set the source port range

Action

Set the action: Accept or Drop

Comment

Annotation

Basic Settings

Click【Apply】and save settings

MAC/IP/Port Filter Settings

Click【Apply】and save settings. The maximum rule count is 32.

Current MAC/IP/Port filtering rules in system

Current MAC/IP/ Port filtering rules in the system are listed here. Click【Delete Selected】 to

delete selected rule.

Activate Notice

Click【Active】to activate configuration

Notice

If you are not familiar with Firewall settings, please DO NOT add rules here by yourself in case of

any failure on the system. If you are not familiar with the port of application program, please DO

NOT set “Default Policy” as “Dropped” in Basic Settings.

4.3.2 System Firewall

System Firewall is used to strengthen the security of the system and protect connected endpoint

devices and the PBX from malicious attacked.

System Firewall Settings

Click【Firewall】【System Firewall】

Reference

Item

Explanation

Remote management

Allow/ Deny: Remote access web GUI and SSH through

WAN port. The default is Deny.

Ping form WAN Filter

Enable/ Disable: Filter the WAN port in/out ping packet.

Default is disabled, namely allow ping.

Block Port Scan

Enable/ Disable: Blocking the WAN port scan. Default is

enabled.

Block YSN Flood

Enable/ Disable: Prevent the SYN Flood attack. Default is

enabled.

Stateful Packet Inspection（SPI）

Enable/ Disable the process used by a firewall to keep

track of the state of network connections. It’s the highest

level security. Default is enabled.

4.3.3 Port Forward

Port forward allows remote computers (for example, computers on the Internet) to connect to a

specific computer or service within a private local-area network (LAN).

Packet Forwarding Settings:

Click【Firewall】【Port Forward】: from the following diagram, visit port 222 from WAN, the data

will be forwarded to the client 192.168.10.5.

Reference:

Item

Explanation

Private IP Address

Private destination IP address that packet forwarded to.

E.g.: 192.168.10.5

Port Range

Destination port range that packet forwarded. E.g.: 222

Protocol

TCP&UDP/TCP/UDP

Comment

Annotation for this port forwarding

Port Forwarding

Click【Apply】and save settings. Basic information configuration(Max.32 port forwarding rules).

Current Port Forwarding in system

Current Port Forwarding in the system is listed here. Click【Delete Selected】to delete selected

rule.

Activate Notice

Click【Active】to activate configuration.

4.3.4 Virtual Server

Virtual Server is used to map the port range between WAN and LAN terminals of UC510/520.

The access of WAN to the port range will be directed to the specified terminals on the LAN. This

feature is particularly useful for remote working.

Virtual Server Settings:

Click【Firewall】【Virtual Server】: take the following diagram as example, visit port 2222 from

WAN, the data will be forwarded to the port22 of client 192.168.10.5.

Reference:

Item

Description

Private IP Address

Private destination IP address that packet forwarded to.

E.g.: 192.168.10.5

Public Port

Public port that packet visited

Private Port

Internal port that packet forwarded

Protocol

TCP

Comment

Annotation

Virtual Server

Basic information configuration(Max. 32Virtual Server)

Current Virtual Server in system

Current virtual server in system is listed here. Click【Delete Selected】to delete selected virtual

server.

4.3.5 DMZ

DMZ is used to allow a personal computer connected to LAN to be exposed to the internet.

DMZ Settings

Click【Firewall】【DMZ】: from the following diagram, the data visited from all ports via WAN

will be forwarded to the port of client 192.168.10.5.

Reference:

Item

Description

DMZ Setting

Enable/ Disable the DMZ function

DMZ IP Address

DMZ host IP address

Except TCP port 9999

Tick to open TCP port 9999(http)

Activate Notice

Click【Activate】to activate configurations.

4.4 VPN

4.4.1 VPN Server

VPN(Virtual Private Network) is a way of connecting a computer to a remote network in a secure

manner to ensure traffic between the computer and remote network is encrypted. Most people

using computers connect to the worldwide web using a normal network - they use dial-up or

broadband. It's used by some worker to connect using a laptop to do work - they can check their

work email and see work websites which cannot be seen on the normal internet.

CooVox IP PBX supports two kinds of VPN servers: L2TP/PPTP. (Max. 10 VPN clients are available

to connect.) Click【Router Gateway】【VPN】【VPN Server】, enable “L2TP” as the following diagram:

Reference

Item

Explanation

Enable

Enable/Disable L2TP or PPTP

Remote Start IP

Remote Start IP distributed to client by L2TP

Remote End IP

Remote End IP distributed to client by L2TP

Local IP

Primary DNS

Alternate DNS

Alternative DNS

Authentication Method

chap/pap

Debug

Open/Close debug of logs

Enable PPTP as the following diagram:

Reference:

Item

Explanation

Enable

Enable/Disable L2TP or PPTP

Remote Start IP

Remote Start IP distributed to client by L2TP

Remote End IP

Remote End IP distributed to client by L2TP

Local IP

Primary DNS

Alternate DNS

Alternative DNS

Time out (sec)

Time out for connection (Default is 120s)

Authentication

Method

support chap/pap/mschap/mschap-v2 authentication encryption

algorithm

Enable mppe123

Microsoft encryption algorithm; it’s recommended to be enabled

Debug

Open/Close debug of logs

After configuring VPN server settings, please create VPN client’s username and password, as well

as username and password of L2TP/PPTP. Click【Router Gateway】【VPN】【VPN Server】【VPN Users Management】:

This page is used for management of VPN username and password.

Chapter 5 System

5.1 Administration

5.1.1 Management

The purpose of the management page is to configure settings for administrator passwords, NTP

service, DDNS service. Click【Administration】【Management】to configure:

Item

Explanation

Password

Input new password

Confirm Password

Confirm the new password

Current Time

Synchronize the current time

Time Zone

Select your time zone

NTP Server

Input the NTP server to synchronize the time

NTP synchronization (Hours)

The interval of NTP synchronization. Default is 24 hours

Dynamic DNS Provider

Support Dyndns.org / freedns.afraid.org/ www.zoneedit.com /

www.no-ip.com

Account

Input the account which is applied from DNS provider

Password

Input the password which is applied from DNS provider

DDNS

Input the host which is applied from DNS provider

After settings, click "Apply" to activate.

5.1.2 Activate Configuration

Activate Configuration is only for Wi-Fi router here. PBX settings is separate and not included

here.

There are two ways to activate configurations:

a) After settings for a function of router, press “Activate” at the bottom of the relative page to

activate the settings;

b) Click 【Administration】【Activate Configuration】 to enter the page as below:

Notice:

During this activation period, network will restart and disconnect in a short time; please prepare

before this operation.

5.1.3 Reset &Reboot

Reset will make the system reset to factory settings, and reboot will make the system restart.

Click【Administration】【Reset & Reboot】to show the page as below:

Click "Factory Defaults" to reset the system to the Factory settings; click "Reboot" to restart the

system.

Notice:

All network will be disconnected when system reboots and all the business will be interrupted. All

the functionalities are not available in a short time; please prepare before operation.

5.1.4 Statistics

You can check the system operation condition from【Statistics】, including memory usage,

network contract, quantity of packages, etc.. Click【Administration】【Statistics】to take a view:

Remark:

ra0: Wi-Fi interface

LAN: includes LAN1 ~LAN4 by default

5.1.5 Upgrade

Upgrade is used to update your system as required.

The system can be upgraded from this【Upgrade】page via uploading package. Click【Administration】【Upgrade】：

Select the upgrade file and then click the "Upload" button, the system will be automatically

upgraded.

Notice:

All functions will not be available during system upgrade; please prepare before operation.

Please do not change the updated file in case of any failure of the upgrade.

5.1.6 Backup&Restore

The system settings including IVR prompt, music files on hold, and Wi-Fi router configurations can

be backed up in case of any failure of the system. Within the backup files, you can easily restore

the system. Click【Administration】【Backup&Restore】:

Click the “Take a Backup” button to back up the settings, and you will find the backup file’s name

and date. You can click to download the backup file and save it to your computer; when you need to recovery the settings, you can upload it from "Upload Backup File", or click the “Restore”

button of the relative backup file to recovery the settings

Notice:

All functions will not be available during backup & restore; please prepare before operation.

Please do not change the backup files in case of any failure of backup or restore.

5.1.7 Troubleshooting

Troubleshooting is used for network connection test. Click【Administration】【Troubleshooting】【Ping】to test:

Input the destination address and contract number, then click "Run" to wait for the results.

Test route:

Click【Administration】【Troubleshooting】【Traceroute】to test:

Input the destination, then click "Run" to test.

Zucoo UC510, UC520 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual