How it Works
Zte
Loading...
Max XL
User Manual
247 pgs5.35 Mb0
User Guide
273 pgs5.12 Mb0
Table of contents
Loading...

Zte MAX XL User Manual

User Guide
[UG template version 16a]
[virgin_zte_N9560_ug_en_030317_d1]

Table of Contents

TOC i
Getting Started
The following set of topics will introduce you to your phone, help you get set up with service, provide an overview of the phone screen, and get you started with basic phone operations.
1

Introduction

The following topics describe the basics of using this guide and your new phone.

About the User Guide

Thank you for purchasing your new ZTE MAX XL. The following topics explain how best to use this guide to get the most out of your phone.
Before Using Your Phone
Read the Get Started guide and Important Information booklet that were packaged with your phone thoroughly for proper usage.
Accessible services may be limited by subscription contract conditions.
Descriptions in the User Guide
Note that most descriptions in this guide are based on your phone's setup at the time of purchase. Unless otherwise noted, instructions begin from the phone's home screen, which is displayed by pressing .
Some operation descriptions may be simplified.
Screenshots and Key Labels
Screenshots and other illustrations in this user guide may appear differently on your phone. Key labels in the user guide are simplified for description purposes and differ from your phone's display.
Other Notations
In the user guide, the phone may be referred to either as "phone," "device," or "handset." A microSD™ or microSDXC™ card is referred to as an "SD card" or a "memory card."
Introduction 2

Set Up Your Phone

Part
Description
Microphone
Transmits your voice for phone calls or records your voice or ambient sounds for voice recordings and videos. The microphone on the top of the phone is useful for canceling ambient noise during a phone call.
Earpiece
Lets you hear the caller and automated prompts.
nano-SIM/SD card tray
Hold the nano-SIM card and SD card.
The following topics give you all the information you need to set up your phone and wireless service the first time.

Parts and Functions

These topics illustrate your phone’s primary parts and key functions.
Note: Your phone's screens and apps layouts are subject to change. This user guide uses sample images only.
Phone Layout
The following illustration outlines your phone’s primary external features and keys.
Set Up Your Phone 3
Touchscreen
Displays all the information needed to operate your phone, such as the call status, the Contacts list, and the date and time. Also provides one­tap access to all of your features and applications.
Back key
Lets you return to the previous screen, or close a dialog box, options menu, the notification panel, or onscreen keyboard.
USB charger/accessory port
Allows you to connect the phone charger or the USB cable (included).
Recent Apps key
Displays a list of recently used applications or access the Split Screen feature.
Home key
Returns you to the home screen. It can also light up as a notification.
Power/Lock key
Lets you turn the phone on or off, turn airplane mode on or off, turn the screen on or off, or restart the phone.
Volume Up key / Volume Down key
Allow you to adjust the ringtone or media volume or adjust the voice volume during a call.
Front camera lens
Takes pictures and records videos while facing the screen, and allows you to video conference.
Ambient light and proximity sensor
Detects how close an object is to the surface of the screen. This is typically used to detect when your face is pressed up against the screen, such as during a phone call.
While talking on the phone, the sensor detects talk activity and locks the keypad to prevent accidental keypresses.
Flash
Helps illuminate subjects in low-light environments when the camera is focusing and capturing a picture or video. You can also use it as a torch.
Speaker
Lets you hear the different ringtones and sounds. The speaker also lets you hear the caller’s voice in speakerphone mode.
Fingerprint sensor
Lets you unlock the phone, open apps, take photos, or answer calls by a simple touch.
Back camera lens
Lets you take pictures and videos.
3.5 mm headset jack
Allows you to plug in either a stereo headset or an optional headset for convenient, hands-free conversations.
CAUTION! Inserting an accessory into the incorrect jack may damage the phone.
Set Up Your Phone 4

Charge the Battery

Follow these instructions to charge your phone’s battery using either the included AC adapter or via a USB connection on your computer.
Charge Using the AC Adapter
1. Plug the USB connector into the charger/accessory jack on the bottom of your phone.
2. Plug the other end of the USB cable into the AC adapter.
3. Plug the AC adapter into an electrical outlet. The Home key light illuminates when charging starts and the screen is turned off. Fully
charging a battery may take up to three hours.
4. After charging, disconnect the phone from the charger.
Unplug the AC adapter from the outlet, and remove the USB cable from the phone and the
AC adapter.
Charge Using a PC Connection
Before using a PC connection to charge your phone, ensure that the computer is turned on. Depending on the type of connection, your phone’s battery may not charge.
1. Insert the small end of the USB cord into the charger/accessory jack on the bottom of your phone.
Set Up Your Phone 5
2. Insert the large end of the USB cord into an external USB port on your computer.
3. After charging, remove the USB cable from both the phone and the computer.

nano-SIM Card

The nano-SIM card is an IC card containing phone number and other customer information.
Handling a nano-SIM Card
Keep the following in mind when handling a nano-SIM card.
● You are responsible for any damage caused by inserting the nano-SIM card in another-brand IC
card reader, etc. Virgin Mobile is not responsible in such a case.
● Always keep the IC chip clean.
● Wipe clean with a dry, soft cloth.
● Avoid applying labels. May damage nano-SIM card.
● See instructions included with nano-SIM card for handling.
● The nano-SIM card is the property of Virgin Mobile.
● The nano-SIM card is replaceable (at cost) in case of loss/damage.
● Return the nano-SIM card to Virgin Mobile when canceling subscription.
● Returned nano-SIM cards are recycled for environmental purposes.
● Note that nano-SIM card specifications and performance may change without notice.
● It is recommended that you keep a separate copy of information that is stored on nano-SIM card.
Virgin Mobile is not responsible for damages from stored information that is lost.
● Always follow emergency procedures to suspend service if your nano-SIM card or phone (nano-
SIM card inserted) is lost or stolen. For details, contact Customer Service.
● Always power off the phone before inserting/removing the nano-SIM card.
Set Up Your Phone 6
Insert nano-SIM Card
Follow these instructions to insert a nano-SIM card. Remember to power off your phone before inserting a nano-SIM card.
Note: Your phone’s nano-SIM card is preinstalled. These instructions are for reference only.
1. Push the point of the tray eject tool into the hole on the nano-SIM/SD card slot.
2. Pull out the card tray and place the nano-SIM card in the tray making sure it is properly oriented.
Then carefully install the tray back.
Place the nano-SIM card with its gold IC chip facing downward.

SD Card

Your phone supports the use of an optional SD card (not included) to expand its storage capacity. It supports cards up to 128 GB. Some cards may not operate properly with your phone.
SD Card Cautions
Data: Information stored on an SD card can become lost or changed accidently or as a result of damage. It is recommended that you keep a separate copy of important data. Virgin Mobile is not responsible for damages from data that is lost or changed.
Set Up Your Phone 7
Reading/Writing Data: Never power off or remove the battery while reading or writing data. Battery Level: A low battery charge may prevent reading/writing to an SD card. Handling SD Card: Use/store SD cards away from the reach of infants. May cause choking if
swallowed.

Insert an SD Card

Follow these steps to insert an optional SD card (not included). Make sure to power your phone off before inserting or removing an SD card.
1. Push the point of the tray eject tool into the hole on the nano-SIM/SD card slot. (See " Insert
nano-SIM Card" in nano-SIM Card.)
2. Pull out the card tray and place the SD card in the tray making sure it is properly oriented. Then
carefully install the tray back.
Place the SD card with its gold IC chip facing downward.  Insert only SD cards.

Remove an SD Card

Follow these instructions to remove an SD card. Always power the phone off before inserting or removing an SD card.
1. Push the point of the tray eject tool into the hole on the nano-SIM/SD card slot. (See " Insert
nano-SIM Card" in nano-SIM Card.)
2. Pull the nano-SIM/SD card tray out of the slot.
Set Up Your Phone 8
3. Remove SD card.
4. Replace the card tray.

Format an SD Card

When you insert an optional SD card for the first time, it is recommended that you format it on your phone.
1. From home, tap Apps > Settings .
2. Tap Storage.
3. Tap the SD card name below Portable storage.
Set Up Your Phone 9
4. Tap Format, and then tap Erase & format to confirm.
All data on the SD card is erased, and the card is formatted for use on your phone. Tap Done
to exit.

Use an SD Card as Internal Storage

You can use an optional SD card as an extension of the internal storage and save data and media files on it. This requires formatting that erases all data on the card and after that the card will only work in this phone. If you move the SD card to another device, it needs to be formatted before it can be used.
CAUTION! As part of the internal storage, the SD card may have data on it that is necessary for some apps to function normally. Therefore, do not remove or replace the card randomly.
Set Up the SD Card as Internal Storage
Before using the SD card as internal storage, you need to set the card up.
1. From home, tap Apps > Settings .
2. Tap Storage.
Set Up Your Phone 10
3. Tap the SD card name below Portable storage.
4. Tap Format as internal, and then tap Erase & format to confirm.
5. The phone will prompt you to move your photos, files and other data from the phone storage to
the SD card. Tap Move now or Move later and tap Next. Follow the onscreen instructions to continue.
Set Up Your Phone 11
Note: If you move files and data to the SD card, it will be used to save new apps data and personal data (such as photos and videos) and only the SD card is accessible from a computer. If you choose not to move, new apps data and personal data is saved to the phone storage and the SD card is not accessible from a computer.
6. Tap Done.
Move Data Between Internal Storage and the SD Card
While you can choose the save location for data and files when setting up the SD card as internal storage, you can also move the files and data between the SD card and the phone any time afterwards.
1. From home, tap Apps > Settings .
2. Tap Storage.
3. Below Device storage, tap Phone or the SD card name.
If you want to move data and files from the phone to the SD card, tap the SD card name.  If you want to move data and files from the SD card to the phone, tap Phone.
Set Up Your Phone 12
4. Tap Migrate data > Move.
Existing app data and personal files are moved to the destination storage. The destination is
used to save new apps data and personal data (such as photos and videos) and only the destination is accessible from a computer.
Unmount the SD Card as Internal Storage
While the SD card is used as internal storage, you can still unmount the card while the phone is on.
1. From home, tap Apps > Settings .
2. Tap Storage.
3. Tap the SD card name below Device storage.
4. Tap Eject > Eject.
Note: Moved data and personal files to the phone storage as instructed above before ejecting the card. Otherwise some apps and files may not be accessible or usable until you mount the card again.
Reformat SD Card as Portable Storage
If you no longer want to use your SD card as internal storage, you can reformat the card as portable storage.
Note: Move data and apps to the phone storage as instructed above before formatting the card. Otherwise some apps and files may be permanently lost.
1. From home, tap Apps > Settings .
2. Tap Storage.
Set Up Your Phone 13
3. Tap the SD card name below Device storage.
4. Tap Format as portable.
5. Tap Format.
The SD card is formatted and mounted to the phone as portable storage. Tap Done to finish.

Turn Your Phone On and Off

The instructions below explain how to turn your phone on and off.
Set Up Your Phone 14
Turn Your Phone On
■ Press and hold the Power/Lock key.
Your phone will power on. Depending on the settings, you may see the lock screen.
See Lock and Unlock Your Screen and Screen Lock for information about using the screen
lock.
The first time you turn the phone on, you will see the startup screens. See Complete the
Setup Screens for details.
If your phone is not yet activated, see Activation and Service for more information.
Turn Your Phone Off
1. Press and hold the Power/Lock key to display the device options menu.
2. Tap Power off to turn the phone off. Your phone will power off.
Your screen remains blank while your phone is off (unless the battery is charging).

Use the Touchscreen

Your phone’s touchscreen lets you control actions through a variety of touch gestures.
Tap
When you want to type using the onscreen keyboard, select items onscreen such as application and settings icons, or press onscreen buttons, simply tap or touch them with your finger.
Set Up Your Phone 15
Touch and Hold
To open the available options for an item (for example, a contact or link in a Web page), touch and hold the item.
Swipe or Slide
To swipe or slide means to quickly drag your finger vertically or horizontally across the screen.
Drag
To drag, press and hold your finger with some pressure before you start to move your finger. While dragging, do not release your finger until you have reached the target position.
Flick
Flicking the screen is similar to swiping, except that you need to swipe your finger in light, quick strokes. This finger gesture is always in a vertical direction, such as when flicking the contacts or message list.
Set Up Your Phone 16
Rotate
For most screens, you can automatically change the screen orientation from portrait to landscape by turning the phone sideways. When entering text, you can turn the phone sideways to bring up a bigger keyboard. See Touchscreen Keyboards for more details.
Note: The Auto-rotate feature needs to be enabled for the screen orientation to automatically change. From home, tap Apps > Settings > Display > When device is rotated and select Rotate the
contents of the screen. Tip: You can also access the Auto-rotate feature from the notification panel. Pull down the status bar with
two fingers and tap Portrait or Auto-rotate to enable or disable the feature.
Pinch and Spread
“Pinch” the screen using your thumb and forefinger to zoom out or “spread” the screen to zoom in when
viewing a picture or a Web page. (Move fingers inward to zoom out and outward to zoom in.)
Set Up Your Phone 17

Activation and Service

Before using your phone, you must set up your service with Virgin Mobile. You will need your phone’s
serial numbers (MEID and ICC ID). These numbers can be found on the phone's packaging. For more information about your Virgin Mobile account, see Virgin Mobile Account Information and Help.
Create Your Account and Pick Your Plan
Set up your Virgin Mobile account.
1. From your computer, visit virginmobileusa.com and click Activate.
2. Choose an activation option and click Next. Then enter your zip code and click Next.
3. When prompted, enter the serial number (MEID) printed on the sticker located on the back of
your phone. This number can also be found on the bottom panel of the phone’s package.
4. Follow the remaining instructions to choose your plan and select a payment method.
5. Follow the activation instructions below and you’ll be able to start using your phone.
Activate Your Phone
After setting up your account on virginmobileusa.com, simply turn your device on. Your device is designed to activate automatically. If you are swapping from another Virgin Mobile device to a new one, be sure to turn off the old device before swapping the serial number (MEID). Once the MEID swap is complete, turn on the new device and the programming information will be pushed to your device automatically.

Complete the Setup Screens

The setup screens help you set up certain features and preferences on your phone. Once your phone has been turned on, you will see a Welcome message. You can then complete the setup process.
Note: You may be able to complete the setup screens before your phone has been activated on your account.
1. On the Talkback screen, activate the Talkback feature by double-tapping the center of the screen
if you have sight problems, or tap Accessibility to explore other accessibility features.
Set Up Your Phone 18
If you have no accessibility problem with the phone, tap Next.
2. On the language screen, select a language and tap Next to get started.
3. Follow the onscreen instructions to complete each section. For each topic, you will have the
option to skip it and continue to the next screen.  Select Wi-Fi network – If prompted, follow the prompts to sign in to an available Wi-Fi
network. For secured Wi-Fi networks, you will need to enter a password. See Wi-Fi for more details.
Set up your N9560 – Restore data from another device or set up the phone as new.
Set Up Your Phone 19
Google services – Select your Google location and service options and then tap Next.  Name – If applicable, enter your first and last name and tap Next. This information is used by
the phone to personalize certain apps.
Unlock with fingerprint – Add fingerprint information with the fingerprint sensor, or tap Skip >
Skip anyway.
Note: You can always manage your fingerprints in Settings. See Screen Lock.
Anything else? – Add personal or work email accounts or tap Set up later to skip.
Note: You can always add email accounts in Settings.
4. Tap Done.
5. In the Accelerated Location screen, check Location consent to use Qualcomm IZat location
feature and tap Next.
Your phone is now set up for use. If you skipped any part of the setup, you can access
additional options through the Apps screen or through Settings.
Note: You do not need to sign up for a Google Account to use your phone. However, to download apps from Google Play, you must link your phone to a Google Account.
Set Up Your Phone 20

Basic Operations

The following topics outline basic features and operations of your phone.

Basics

The following topics offer an overview of your phone’s basic operations.

Home Screen and Applications (Apps) List

Most of your phone’s operations originate from the home screen or the apps list.
1. From any screen tap Home to display the home screen.
2. Tap Apps to display the apps list.
For information about using the home screen, see Home Screen Basics.
Basic Operations 21
Select Options and Navigate Screens
Tap icons, onscreen keys, and other items to open or activate the assigned function.
■ Tap Back to return to the previous screen.
Recent Applications
You can display a list of recently used applications using the Recent Apps key.
■ Tap Recent Apps to view a list of recently used applications.
Basic Operations 22
Note: Flick the list and tap an app to switch to it. Note: Tap Recent Apps twice to switch to the most-recent app.

Phone Settings Menu

You can customize your phone’s settings and options through the Settings menu.
■ From home, tap Apps > Settings .
– or –
Pull down the status bar and tap Settings .
For more information, see Basic Settings.

Portrait and Landscape Screen Orientation

The default orientation for your phone’s screen is portrait (vertical), but many apps will change to
landscape orientation (widescreen) when you rotate the phone sideways.
Basic Operations 23
Note: Not all screens will adjust for landscape orientation.
Turn Screen Rotation On or Off
1. Pull down the status bar to display the quick settings menu.
2. Tap Portrait or Auto-rotate to turn the option on or off.
You may need to scroll left or right to see the Screen rotation option.  If the Screen rotation option is not available, swipe down on the screen and swipe left and
right to display the full options list.
Note: You can also set the rotation option from the main settings menu. From home, tap Apps > Settings > Display > When device is rotated and select Rotate the contents of the screen or
Stay in portrait view.

Capture Screenshots

You can use your phone’s power and volume keys to capture screenshots.
■ Press and hold the Power/Lock key and the Volume Down key at the same time to capture a
screenshot of the current screen.
The current screenshot will be captured and stored in the Screenshots album in the phone’s
Gallery. From home, tap Apps > Gallery .

Applications

The following topics describe how to access the applications (apps) list and launch apps on your phone.
Basic Operations 24

Launch Applications

App
Function/Service
Amazon
Shop millions of digital and physical products in Amazon’s catalog and manage your orders from anywhere.
Amazon Kindle
Get access to more than 4,000,000 books and audiobooks including over 1,000,000 Kindle exclusive titles for books you have purchased from Amazon.
Amazon Music
Listen online or offline to tens of millions of songs and explore thousands of curated playlists and stations.
Browser
Browse the Internet.
All installed apps can be accessed and launched from the apps list.
1. From home, tap Apps .
The apps list opens.
2. Tap an app icon to launch the corresponding application. The application opens.

Apps List

The apps list expands to include any apps you download and install on your phone. The following table outlines the primary apps that have been preinstalled on your phone.
Basic Operations 25
Basic Operations 26
Calculator
Perform basic and advanced mathematical calculations.
Calendar
Organize your time and remind you of important events.
Caller ID
Identify unknown callers and message senders to protect yourself against potential robocallers, spammers, scammers or spoofers.
Camera
Take and share pictures and videos.
Chrome
Browse the Internet and sync your bookmarks, browsing history, and more with your Google Account.
Clock
Set alarms, view time in time zones around the world, use stopwatch, or set a time for countdown.
Contacts
Store and manage contacts saved in your phone as well as contacts synchronized with your web accounts and computer.
Dolby Audio
Configure Dolby Audio sound settings.
Downloads
Check the record of files you have downloaded using apps such as Browser or Chrome.
Drive
Store and share files on Google servers for free after you sign in to your Google Account.
Duo
Make 1-to-1 video calls using Wi-Fi or mobile data.
Email
Send and receive emails from your webmail accounts or your corporate email accounts.
Facebook
Keep up with the latest updates of your friends with Facebook on the go.
File Manager
View and manage files stored on your phone's internal storage and your SD card.
Gadget Guardian
Protect your phone against malware and spyware, backup your data, or remotely locate the device when it is missing.
Gallery
View and manage pictures and videos on your phone.
Gmail
Send and receive emails from your POP3, Exchange and IMAP email accounts as well as your Google Accounts.
Basic Operations 27
Google
Use Google search or get information when you need it with Google Assistant.
Google+
Socialize with friends on the Google+ online community.
Instagram
Capture and share the world's moments through photos and videos.
Maps
Find your place on the map and find your way in the world.
Messenger
Chat with friends through text, photos, videos, and calls.
Messenger
Exchange text messages (SMS) and multimedia messages (MMS).
Music
Play audio files stored on your phone.
My Account
Manage your Virgin Mobile account and services.
Phone
Place and receive calls and use voicemail.
Photos
Manage photos on the phone and your Google Account.
Play Books
Buy and read the electronic version of new bestsellers and classics.
Play Games
Buy and play games from the Google Play Store. Share your gaming experience and progress with your friends.
Play Movies & TV
Purchase, download and watch the latest and your favorite movies and TV shows.
Play Music
Play music on the phone and on your Google Account.
Play Newsstand
Purchase and read newspapers and magazines.
Play Store
Buy and download apps, games, and other content from the Google Play Store.
Prime Photos
Back up, organize, and share all of the photos and videos from your phone, computer, and other devices.
Prime Video
Stream and download popular movies and TV shows.
Settings
Customize and configure your phone.
Sound Recorder
Record voice memos and listen to them whenever you like.
Video Player
Play and manage video files on your phone.
Voice Search
Use Google search by voice.
Voicemail
Use Visual Voicemail to check and manage your voicemail messages.
YouTube
Watch video clips from YouTube.com, or upload your own and share with the world.
Note: Available apps are subject to change.

Phone Number

Follow the instructions below to display your phone’s wireless phone number.
1. From home, tap Apps > Settings > About phone.
2. Tap Status > SIM status.
You will see the number listed under My phone number.

Silent/Vibration Mode

Silent/vibration mode sets your phone's ringtone, operation sounds, notifications, etc., not to sound to avoid disturbing others around you.
Basic Operations 28
Loading...
+ 217 hidden pages
Buy Points How it Works FAQ Contact Us Questions and Suggestions Privacy Policy Cookie Policy Terms of Use