10
Hints and tips
If you don’t see your USB Stick in the list of devices
– Remove the USB Stick
– Re-start your computer
– Re-insert the USB Sti ck.
If no net work can be found
– Change your physical location: in a building, move closer to a window,
move high er up, or go outside
– (Windows) Select ‘View/V iew Available M obile Connections’ and see if
you can con nect to a particular network in the list s hown
– Contac t Support, and check t hat data services an d roaming are
enabled on your account.
If no connection can be opened
– Wait a few minutes and try to connec t again. This is most of ten
a tempor ary problem , especially if an ‘ Error 631’ or ‘Error 619’ is
referenced
– Select ‘File/Exit’ to exit the Vodafone Mobile Connect Lite sof tware
completely, and the n re-star t it again
– Re-start your computer
– (Windows) Click ‘Manage D evices’, select your dev ice, click edit a nd
then select a different net work prefere nce on the Netwo rk Preference
tab page, eg. ‘3G Only’
– (Mac) Start the Vodafone Mobile Connect soft ware, and select one of
the other options in the lower par t of the main window.
– If you are using a VPN (Vi rtual Private Net work), contact your company
IT administrator.
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