ZTE A7 Prime User Guide

User Guide

About This Guide

Thank you for choosing this ZTE mobile device. In order to keep your device in its best condition, please read this manual and keep it for future reference.

No part of this publication may be quoted, reproduced, translated or used in any form or by any means, electronic or mechanical, including photocopying and microfilm, without the prior written permission of ZTE Corporation.

Notice

ZTE Corporation reserves the right to make modifications on print errors or update specifications in this manual without prior notice. This manual has been designed with the utmost care to ensure the accuracy of its content. However, all statements, information and recommendations contained therein do not constitute a warranty of any kind, either expressed or implied. We offer self-service for our smart terminal device users. Please visit the ZTE official website (at

www.zteusa.com) for more information on self-service and

supported product models. Information on the website takes precedence.

Disclaimer

ZTE Corporation expressly disclaims any liability for faults and damages caused by unauthorized modifications of the software.

Images and screenshots used in this manual may differ from the actual product. Content in this manual may differ from the actual product or software.

Trademarks

ZTE, BLADE, and the ZTE logos are trademarks of ZTE Corporation.

LTE is a trademark of ETSI.

Android™ is a trademark of Google LLC.

The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by ZTE Corporation is under license.

microSDXC Logo is a trademark of SD-3C, LLC.

For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS, the Symbol, & DTS and the Symbol together are registered trademarks or trademarks of DTS, Inc. in the United States and/or other countries. ©DTS, Inc. All Rights Reserved.

Other trademarks and trade names are those of their respective owners.

Version No.: R1.0

Edition Time: August 30, 2019

Contents

Getting Started ............................................................ 10

Getting to Know Your Phone ................................................................. 10

Key Functions .............................................................................................. 12

Installing a nano-SIM Card and an Optional microSDXC Card ... 13

Charging the Battery ................................................................................ 15

Powering Your Phone On/Off ................................................................ 17

Setting Up Your Phone for the First Time .......................................... 17

Locking/Unlocking the Screen and Keys ............................................. 17

Getting to Know the Home Screen ...................................................... 19

Personalizing ............................................................... 21

Changing the System Language .......................................................... 21

Setting the Date and Time ...................................................................... 21

Changing the Ringtone, Notification Sound, and Alarm Sound 22

Turning System Sounds On/Off ............................................................ 23

Adjusting Volumes..................................................................................... 23

Switching to Silent or Vibration Mode ................................................ 23

Using Do Not Disturb Mode ................................................................... 24

Applying New Wallpapers ....................................................................... 25

Setting the Theme ..................................................................................... 26

Setting the Home Screen Transition Effect ....................................... 26

Changing the Screen Brightness .......................................................... 26

Protecting Your Phone With Screen Locks ........................................ 27

Protecting Your Phone With Screen Pinning ....................................... 28

Using Your Fingerprint .............................................................................. 29

Knowing the Basics ...................................................... 31

Monitoring the Phone Status ................................................................. 31

Managing Notifications ............................................................................ 32

Managing Shortcuts and Widgets ........................................................ 35

Organizing With Folders .......................................................................... 36

Rearranging the Primary Shortcuts ..................................................... 37

Editing Text ................................................................................................... 37

Opening and Switching Apps ................................................................ 38

Using Two Apps in Split-Screen Mode ................................................ 39

Uninstalling or Disabling an Application ........................................... 40

Connecting to Networks and Devices ........................ 41

Connecting to Mobile Networks ........................................................... 41

Connecting to Wi-Fi ................................................................................... 42

Connecting to Bluetooth Devices ......................................................... 44

Connecting to Your Computer via USB ............................................... 46

Using the microSDXC Card as Portable or Device Storage .......... 47

Sharing Mobile Data Through Tethering............................................ 51

Phone Calls ................................................................... 52

Placing and Ending Voice Calls .............................................................. 52

Answering or Rejecting Voice Calls ...................................................... 53

Using Real-Time Text (RTT) ...................................................................... 54

Working With the Call History ................................................................ 56

Calling Your Contacts ................................................................................ 58

Checking Voicemail ................................................................................... 58

Using Options During a Call ................................................................... 59

Managing Multi-party Calls .................................................................... 60

Adjusting Your Call Settings ................................................................... 62

Contacts ....................................................................... 67

Checking Contact Details ........................................................................ 67

Adding a New Contact ............................................................................. 67

Importing, Exporting, and Sharing Contacts ................................... 68

Working With Favorite Contacts ........................................................... 69

Managing Contacts With Labels ........................................................... 70

Searching for a Contact ........................................................................... 71

Editing Contacts ......................................................................................... 72

Web Accounts .............................................................. 74

Adding or Removing Accounts ............................................................. 74

Configuring Account Sync ...................................................................... 75

Email ............................................................................. 77

Setting Up the First Email Account ...................................................... 77

Checking Your Emails ............................................................................... 77

Responding to an Email ........................................................................... 78

Writing and Sending an Email ............................................................... 79

Adding and Editing Email Accounts .................................................... 80

Changing General Email Settings ........................................................ 81

Messages ...................................................................... 82

Opening the Messages Screen .............................................................. 82

Sending a Message .................................................................................... 82

Replying to a Message .............................................................................. 83

Forwarding a Message ............................................................................. 84

Deleting Messages or Conversations .................................................. 84

Web Browser................................................................. 85

Opening the Browser ................................................................................ 85

Using Multiple Browser Tabs .................................................................. 86

Downloading Files ..................................................................................... 86

Camera .......................................................................... 87

Capturing a Photo ...................................................................................... 87

Using Manual Camera Mode .................................................................. 90

Recording a Video ...................................................................................... 91

Customizing Camera and Video Settings .......................................... 92

Music ............................................................................. 95

Viewing Your Music Library ..................................................................... 95

Setting a Song as the Default Ringtone ............................................... 96

Playing Music ............................................................................................... 97

Managing Playlists ..................................................................................... 99

Video Player ............................................................... 100

Opening the Video Library ................................................................... 100

Playing and Controlling Videos .......................................................... 100

Managing Video Files ............................................................................. 101

Voice Recorder ........................................................... 103

Recording a Voice Memo ....................................................................... 103

Playing a Voice Memo ............................................................................ 103

Trimming a Voice Memo ........................................................................ 104

More Apps .................................................................. 105

Calculator .................................................................................................... 105

Clock ............................................................................................................. 105

Downloads ................................................................................................. 107

File Manager .............................................................................................. 107

Google Apps .............................................................................................. 108

Settings ...................................................................... 110

Network & Internet .................................................................................. 110

Connected Devices ................................................................................. 113

Apps & Notifications ............................................................................... 113

Features ....................................................................................................... 115

Battery .......................................................................................................... 115

Display ......................................................................................................... 116

Sound ........................................................................................................... 116

Storage......................................................................................................... 116

Security & Location.................................................................................. 117

Accounts ..................................................................................................... 119

Accessibility................................................................................................ 120

Digital Wellbeing ...................................................................................... 120

Google ......................................................................................................... 120

System .......................................................................................................... 121

System Updates ........................................................................................ 122

Upgrading the Phone Software ................................ 123

Troubleshooting ........................................................ 124

For Your Safety ........................................................... 129

General Safety .......................................................................................... 129

Radio Frequency (RF) Energy .............................................................. 131

FCC Regulations ....................................................................................... 132

Hearing Aid Compatibility (HAC) Regulations for Mobile Phones

....................................................................................................................... 134

CTIA Requirements ................................................................................. 136

Distractions................................................................................................ 137

Product Handling .................................................................................... 137

Electrical Safety ........................................................................................ 143

Radio Frequency Interference ............................................................ 144

Explosive Environments ........................................................................ 145

Getting Started

Getting to Know Your Phone

Key Functions

Key Function

 Press and hold to turn airplane mode on or off,

Power key

Volume key

(Home key)

(Recent apps

key)

(Back key)

NOTE:

You can replace the Home key, the Recent apps key, and the Back key with other navigation styles. Swipe up on the home screen and touch Settings > Features > Navigation keys to select other navigation bar styles, see tutorials, and personalize settings.

restart, or power off.

 Press to switch your phone to sleep mode or

wake up your phone.

Press or hold either end of the key to turn the volume up or down.

 Touch to return to the home screen from any

application or screen.

 Touch and hold to use the Google Assistant.

 Touch to see recently used applications.  Touch twice to switch between the two most

recent applications.

Touch to go to the previous screen.

Installing a nano-SIM Card and an Optional microSDXC Card

The nano-SIM card can be installed or removed while the phone is turned on.

WARNING!

To avoid damage to the phone, do not use any other kind of SIM cards, or any non-standard nano-SIM card cut from a SIM card. You can get a standard nano-SIM card from your service provider.

1. Insert the tip of the tray eject tool into the hole on the card tray.

2. Pull out the card tray and place the nano-SIM card and the

microSDXC card (optional) on the tray, as shown. Carefully slide the tray back into place.

NOTE:

Some applications may require a microSDXC card to work normally and/or may store data on the card. Therefore, it is recommended that you keep a microSDXC card installed and not remove or replace it randomly.

Charging the Battery

Your phone’s battery should have enough power for the phone to turn on, find a signal, and make a few calls. You should fully charge the battery as soon as possible.

WARNING!

Use only ZTE-approved chargers and USB Type-C cables. The use of unapproved accessories could damage your phone or cause the battery to explode.

WARNING!

Do not remove the back cover. The battery is not removable. Removal may cause fire or explosion.

1. Connect the adapter to the charging jack.

2. Connect the charger to a standard AC power outlet. If the phone

is on, you’ll see a charging icon, such as or , appear in the status bar.

3. Disconnect the charger when the battery is fully charged.

NOTE:

If the battery is extremely low, you may be unable to power on the phone even when it is being charged. In this case, try again after charging the phone for at least 20 minutes. Contact customer service if you still cannot power on the phone after prolonged charging.

Powering Your Phone On/Off

 Press and hold the Power key to turn on your phone.

 To turn it off, press and hold the Power key to open the options

menu and touch > .

NOTE:

If the screen freezes or takes too long to respond, try pressing and holding the Power key for about 10 seconds to restart the phone.

Setting Up Your Phone for the First Time

When you first power on your phone after you purchase it or reset it to factory settings (see Reset Options)), you will need to set it up before using it. Select the language and then follow the prompts to set up your phone.

Locking/Unlocking the Screen and Keys

Your phone allows you to quickly lock the screen and keys (put the phone to Sleep mode) when not in use and also to turn the screen back on and unlock it when you need it.

Lock the Screen and Keys

To quickly turn the screen off and lock the keys, press the Power key.

NOTE: To save battery power, the phone automatically turns off the screen after a certain period of time when you leave it idle. You will still be able to receive messages and calls while the phone screen is off.

Unlock the Screen and Keys

1. Press the Power key to turn the screen on.

2. Swipe up on the screen.

- or -

Swipe away from at the bottom right of the screen to open the Camera app.

- or -

Swipe away from at the bottom left to use the Google Assistant.

- or -

Double-tap a notification to open the related app.

NOTE:

If you have set an unlock pattern, a PIN, or a password for your phone (see Protecting Your Phone With Screen Locks), you’ll need to swipe up on the screen and then draw the pattern or enter the PIN/password to unlock the screen.

Getting to Know the Home Screen

The home screen is the starting point for your phone’s applications, functions, and menus. You can customize your home screen by adding shortcuts, folders, widgets, and more.

Widgets

Folder

Primary

shortcuts

Stat us & notifications

Shortcut

Navigation bar

Extended Home Screen Panels

Your home screen is extendable, providing more space for shortcuts, widgets, and more. Add a few extended home screen panels and you can swipe left or right to switch between panels. You can also remove some panels or adjust their order.

NOTE:

Swipe right on the left-most panel to use the Google app.

To add a new home screen panel:

1. Touch and hold an empty area of the home screen.

2. Swipe left on the home screen thumbnails and touch .

To delete a home screen panel:

1. Touch and hold an empty area of the home screen.

2. Touch on the top right corner of a home screen thumbnail.

3. If prompted, touch OK. The items on the panel will also be

removed.

To adjust the order of a home screen panel:

1. Touch and hold an empty area of the home screen.

2. Touch and hold a home screen thumbnail and drag it left or right

to the place you need.

NOTE:

Touch at the top of a home screen thumbnail to set it as the main home screen.

Personalizing

Changing the System Language

1. Swipe up on the home screen and touch Settings > System >

Languages & input > Languages.

2. Touch and hold the language you need and drag it to the top to

switch to that language.

To add a system language, touch Add a language and then the language you need.

Setting the Date and Time

1. Swipe up on the home screen and touch Settings > System >

Date & time.

2. Set the date, time, time zone, and time format.

 To adjust the date and time automatically, touch to turn on

Automatic date & time.

 To adjust the date and time manually, touch to turn off

Automatic date & time and touch Set date / Set time to change the date and time.

 To adjust the time zone automatically, touch to turn on

Automatic time zone.

 To adjust the time zone manually, touch to turn off

Automatic time zone and touch Select time zone to set the correct time zone.

 To adjust the time format, touch to turn on/off Use 24-hour

format or Automatic 24-hour format.

Changing the Ringtone, Notification Sound, and Alarm Sound

You can customize the default ringtone for incoming calls, the default notification sound, and the default alarm sound.

1. Swipe up on the home screen and touch Settings > Sound >

Advanced.

2. Touch Phone ringtone, Default notification sound, or Default

alarm sound.

3. Scroll through the list and select the ringtone you’d like to use.

4. Touch OK.

NOTES:

 Many applications have their own notification sound settings.

 See Set a Ringtone for a Contact for how to assign a special

ringtone to an individual contact.

 When selecting ringtones, touch Add ringtone to select an

audio file in your phone or microSDXC card.

Turning System Sounds On/Off

1. Swipe up on the home screen and touch Settings > Sound >

Advanced.

2. In the Other sounds and vibrations section, touch the switches

beside each option to turn it on or off.

Adjusting Volumes

1. Swipe up on the home screen and touch Settings > Sound.

2. Drag the sliders below Media volume, Call volume, Ring

volume, Alarm volume, and Notification volume to adjust the volume for each type of audio.

Switching to Silent or Vibration Mode

You can set the phone to silent or vibration mode by using one of the following methods.

NOTE:

Silent and vibration modes will not silence your alarms.

 Press the Volume key and touch or to switch the

phone to vibration or silent mode.

NOTE:

Press the Volume key and touch to restore sound.

 Swipe up on the home screen and touch Settings > Sound >

Notification mode and select Vibrate or Mute to switch to

vibration or silent mode.

NOTE:

Select Ring to restore sound.

 Swipe down from the top of the screen to open the notification

panel and drag the panel downwards. Touch Ring or Vibrate to switch the phone to vibration or silent mode. See Use Quick

Settings.

NOTE:

Touch Silent to restore sound.

Using Do Not Disturb Mode

You can limit interruptions with Do Not Disturb mode. This mode silences your phone so that it doesn’t make sounds or vibrate when you don’t want it to.

Turn on Do Not Disturb Mode

1. Swipe down from the top of the screen with two fingers to

access the Quick Settings panel.

2. Swipe left and right to find the “Do not disturb” icon and touch it.

Set Do Not Disturb Mode

1. Swipe up on the home screen and touch Settings > Sound > Do

Not Disturb.

2. Touch the following options as you need.

 Sound & vibration: Turn on or off sound/vibration for listed

items in Do Not Disturb mode.

 Notifications: Set notification behavior in Do Not Disturb

mode. You can block sound or visuals from notifications, or customize more restrictions. Note that critical notifications for phone activity and status cannot be blocked.

 Calls: When Do Not Disturb is on, incoming calls are blocked.

You can adjust settings to allow friends, family, or other contacts to reach you.

 Messages, events & reminders: When Do Not Disturb is on,

messages, reminders, and events will be muted, except for the items you allow.

 Duration: Turn off Do Not Disturb automatically, manually, or

set the duration each time you turn on Do Not Disturb mode.

 Turn on automatically: Use rules to turn on/off Do Not

Disturb automatically. Touch an existing rule to set or use it, or touch Add rule to create new rules.

Applying New Wallpapers

You can set the wallpaper for the home screen and lock screen.

1. Touch and hold an empty place on the home screen.

2. Touch WALLPAPERS.

3. Select a built-in static wallpaper along the bottom, or touch My

photos to select a picture on which you can pan and zoom to choose the area you need.

4. Touch SET WALLPAPER.

5. Choose where the wallpaper should be used by touching Home

screen, Lock screen, or Home screen and lock screen.

NOTE:

You can also set the wallpaper by opening the Settings app and selecting Display > Wallpaper.

Setting the Theme

1. Touch and hold an empty place on the home screen.

2. Touch HOME SETTINGS > Themes.

3. Touch a theme to select it.

Setting the Home Screen Transit ion Ef fec t

1. Touch and hold an empty place on the home screen.

2. Touch HOME SETTINGS > Home screen effect.

3. Pick an effect along the bottom and the phone will demonstrate

how it works. When you have found one you like, touch the

Home key to exit.

Changing the Screen Brightness

1. Swipe up on the home screen and touch Settings > Display >

Brightness level.

2. Drag the slider to manually adjust the screen brightness.

NOTE:

With the light sensor, your phone can automatically adjust the screen brightness for available light. Touch Adaptive brightness in the Display settings screen to turn the feature on or off.

Protecting Your Phone With Screen Locks

You can protect your phone by creating a screen lock. When it is enabled, you can swipe up on the lock screen, and then draw a pattern or enter a numeric PIN or password to unlock the phone’s screen and keys.

1. Swipe up on the home screen and touch Settings > Security &

location > Screen lock.

2. Touch None, Swipe, Pattern, PIN, or Password.

 Touch None to disable screen lock protection.

 Touch Swipe to enable screen lock and allow unlocking with

a “swipe” gesture. You can unlock the screen by touching the display and sliding up.

 Touch Pattern to create a pattern that you must draw to

unlock the screen.

 Touch PIN or Password to set a numeric PIN or a password

that you must enter to unlock the screen.

3. For Pattern, PIN, or Password, choose whether to further protect

your phone with encryption. When it is enabled, you must enter the pattern, PIN, or password when powering on the phone in order to use it normally.

4. For Pattern, PIN, or Password, select how you want notifications

and their contents to show when the phone is locked, and then touch DONE.

NOTE:

Remember the pattern, PIN, or password you set. Otherwise, you will have to upgrade the phone software to use the phone (see

Upgrading the Phone Software).

Protecting Your Phone With Screen Pinning

You can use the screen pinning feature to keep an app in view, so others cannot switch to other apps or access your personal information.

Turn On Screen Pinning

1. Swipe up on the home screen and touch Settings > Security &

location > Advanced > Screen pinning.

2. Touch the On/Off switch.

3. To automatically lock the phone after unpinning, switch on Lock

device when unpinning and set up a screen lock.

If you have set a screen lock, you can switch on Ask for unlock

pattern/PIN/password before unpinning.

Pin a Screen

1. Ensure that screen pinning is turned on.

2. Touch the Recent apps key to view recent apps. If the app you

want to keep in view is not in recent apps, open it first.

3. Swipe left and right to find the app card. Then touch the app

icon at the top of the card and select Pin.

Unpin the Screen

1. To unpin the screen and return to normal use, touch and hold

both the Back key and the Recent apps key.

2. If the screen is locked, swipe up on the lock screen and draw the

pattern or enter the PIN/password.

Using Your Fingerprint

Register a Fingerprint

1. Swipe up on the home screen and touch Settings > Security &

location > Fingerprint > Fingerprint management.

2. If you have not set a screen lock, choose one backup screen lock

method to set the screen lock pattern, PIN, or password. If you have already set a screen lock, draw the pattern or enter the PIN/password.

3. Touch REGISTER or Add fingerprint.

4. Follow the prompts to record the center and the edges of a

finger.

5. Touch OK when your fingerprint has been registered.

NOTE:

Touch an existing fingerprint record to change its name or delete it.

Set Fingerprint Actions

1. Swipe up on the home screen and touch Settings > Security &

location > Fingerprint > Fingerprint management.

2. Enter the screen lock pattern, PIN or password you set.

3. You can set the following fingerprint actions.

 Unlock your phone: Wake up the phone and unlock it with a

registered fingerprint.

 Quick launch app: When the screen is off or locked, you can

quickly open a selected app with a registered fingerprint. Each registered fingerprint can be assigned to a different app.

NOTE:

You can also use any finger, registered or not, to take photos, answer calls, open the notification panel, or view recent apps by touching or swiping on the fingerprint sensor. Open Settings > Security & location > Fingerprint to set them up.

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