ZTE A2021E operation manual
ZTE A2021E
User Manual
1
About This Manual
Thank you for choosing this ZTE mobile device. In order to
keep your device in its best condition, please read this
manual and keep it for future reference.
Copyright
Copyright © 2020 ZTE CORPORATION
All rights reserved.
No part of this publication may be quoted, reproduced,
translated or used in any form or by any means, electronic or
mechanical, including photocopying and microfilm, without
the prior written permission of ZTE Corporation.
Notice
ZTE Corporation reserves the right to make modifications on
print errors or update specifications in this guide without
prior notice. This manual has been designed with the utmost
care to ensure the accuracy of its content. However, all
statements, information and recommendations contained
therein do not constitute a warranty of any kind, either
expressed or implied. Please refer to For Your Safety to be
sure to use your phone properly and safely. We offer selfservice for our smart terminal device users. Please visit the
ZTE official website (at http://www.ztedevices.com) for more
information on self-service and supported product models.
Information on the website takes precedence.
Disclaimer
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ZTE Corporation expressly disclaims any liability for faults
and damages caused by unauthorized modifications of the
software.
Images and screenshots used in this manual may differ from
the actual product. Content in this manual may differ from
the actual product or software.
Trademarks
ZTE and the ZTE logos are trademarks of ZTE Corporation.
Android™ is a trademark of Google LLC.
The Bluetooth® word mark and logos are registered
trademarks owned by the Bluetooth SIG, Inc. and any use of
such marks by ZTE Corporation is under license.
microSDXC Logo is a trademark of SD-3C, LLC.
For DTS patents, see http://patents.dts.com. Manufactured
under license from DTS Licensing Limited. DTS, the Symbol,
& DTS and the Symbol together are registered trademarks
or trademarks of DTS, Inc. in the United States and/or other
countries. © DTS, Inc. All Rights Reserved.
Other trademarks and trade names are those of their
respective owners.
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NOTE
Additional information, supplementary
instruction or tips for the operation of
the product.
CAUTION
Safety information that, if ignored,
may cause minor damage to the
equipment or service interruption.
WARNING
Safety information that, if ignored,
may cause serious damage to the
equipment or danger to personal
safety.
Instructional Icons
Version No.: R1.0
Edition Time: April 8, 2020
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Contents
Exciting New Features .......................................... 11
Face Recognition ............................................................. 11
In-Screen Fingerprint Identification ................................... 11
Camera Features ............................................................. 11
Private Space .................................................................. 12
Phone Switch ................................................................... 12
Getting Started ....................................................... 13
Getting to Know Your Phone ............................................ 13
Knowing the Keys ............................................................ 15
Setting Up Your Phone ..................................................... 15
Charging the Phone ......................................................... 17
Powering On/Off .............................................................. 18
Setting Up for the First Time ............................................. 19
Locking/Unlocking the Screen and Keys ........................... 19
Getting to Know the Home Screen ................................... 20
Personalizing ......................................................... 22
Setting the Navigation Style ............................................. 22
Changing the System Language ...................................... 24
Switching to Vibration or Silent Mode ............................... 24
Using Do Not Disturb Mode .............................................. 25
Choosing Your Wallpaper ................................................. 27
Using ZTE Locker ............................................................ 27
Using Night Light .............................................................. 28
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Knowing the Basics ............................................... 29
Phone Status Icons .......................................................... 29
Notification Icons ............................................................. 30
Using Quick Settings ....................................................... 30
Using App Shortcuts ........................................................ 31
Notification Dots .............................................................. 32
Opening and Switching Apps ........................................... 33
Using Split-Screen Mode ................................................. 34
Security ................................................................... 36
Protecting Your Phone With Screen Locks ....................... 36
Using Your Fingerprint ..................................................... 37
Using Face Recognition ................................................... 39
Protecting Your Phone With Screen Pinning ..................... 41
Connecting to Networks ........................................ 43
Connecting to Mobile Networks ........................................ 43
Connecting to Wi-Fi ......................................................... 45
Connecting to Devices .......................................... 46
Connecting to Bluetooth Devices ..................................... 46
Exchanging Data via NFC ................................................ 47
Using Tap & Pay .............................................................. 47
Connecting to Your Computer via USB ............................. 48
Using USB On-The-Go (OTG) ......................................... 50
Sharing Your Mobile Data Connection Through
Tethering ................................................................. 51
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Phone Calls ............................................................ 52
Placing Calls .................................................................... 52
Answering or Rejecting Calls ............................................ 54
Using Options During a Call ............................................. 54
Managing Multi-party Calls ............................................... 56
Contacts ................................................................. 58
Adding a New Contact...................................................... 58
Importing and Exporting Contacts..................................... 58
Setting a Ringtone for a Contact ....................................... 60
Setting Call Blocking ........................................................ 60
Gmail ....................................................................... 61
Setting Up the First Email Account ................................... 61
Writing and Sending an Email .......................................... 61
Responding to an Email ................................................... 62
Messages ............................................................... 63
Sending a Message ................................ ......................... 63
Message Options ............................................................. 64
Web Browser .......................................................... 66
Opening the Browser ....................................................... 66
Using Multiple Browser Tabs ............................................ 66
Changing Chrome Settings .............................................. 67
Camera ................................................................... 68
Capturing a Photo ............................................................ 68
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Recording a Video ........................................................... 70
Using AI Camera Mode .................................................... 71
Using PORTRAIT Mode ................................................... 72
Using Manual Camera Mode ........................................... 72
Using Other Camera Modes ............................................ 73
Photos ..................................................................... 76
Opening Photos ............................................................... 76
Sharing Your Photos or Videos ........................................ 76
Deleting Unwanted Photos or Videos ............................... 76
Restoring a Photo or Video .............................................. 77
Voice Recorder ....................................................... 78
Recording a Voice Memo ................................................. 78
Playing a Voice Memo ..................................................... 78
Trimming a Voice Memo .................................................. 79
Game Assist ........................................................... 80
Phone Switch ......................................................... 81
Private Space ......................................................... 83
Opening Private Space for the First Time ......................... 83
Encrypting Pictures/Videos/Files ...................................... 84
Locking Apps ................................................................... 84
Using Password Book ...................................................... 85
Setting Private Space ...................................................... 85
Settings ................................................................... 87
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Network & Internet ........................................................... 87
Connected Devices .......................................................... 89
Notifications & Status Bar ................................................. 90
Apps ................................................................................ 91
Battery ............................................................................. 92
Display ............................................................................. 92
Sound .............................................................................. 92
Features .......................................................................... 93
Storage ............................................................................ 94
Privacy ............................................................................. 95
Location ........................................................................... 95
Security............................................................................ 96
Accounts .......................................................................... 98
Accessibility ..................................................................... 98
Digital Wellbeing & Parental Controls ............................... 98
Google ............................................................................. 99
System............................................................................. 99
About Phone .................................................................. 101
For Your Safety .................................................... 102
General Safety ............................................................... 102
Radio Frequency (RF) Energy ........................................ 105
Distractions .................................................................... 107
Product Handling ........................................................... 107
Electrical Safety ............................................................. 112
Radio Frequency Interference ........................................ 113
Explosive Environments ................................................. 115
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Disposal of Your Old Appliance ...................................... 116
EU DECLARATION OF CONFORMITY ......................... 117
ErP Conformity ..................................................... 118
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Exciting New Features
Face Recognition
You can use your face to unlock the screen or to open the apps
locked by Private Space. Your phone can automatically turn on
the screen and recognize your face to unlock the screen each
time you raise your phone.
In-Screen Fingerprint Identification
With the in-screen fingerprint sensor you can register up to 5
fingerprints and use them to unlock the phone or access Private
Space.
Camera Features
AI camera: AI camera can automatically adjust the colour
and lighting settings to match the scene or subject. For
example, if you are taking a picture of flowers, it will choose
the best colour for flowers and the picture will be more vivid.
Wide-angle camera: Take photos with a wider vision range.
You can turn on distortion correction if necessary.
MACRO camera: Enable to focus on subjects close to the
camera lens. It is commonly used to photograph flowers,
insects and other small items that you want a close-up view
of.
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PORTRAIT mode: Use PORTRAIT mode to focus on your
subject with a depth effect and blur backgrounds.
BOKEH mode: Take a photo with the subject in focus and
the background blurred. You can also change the shutter
aperture.
Private Space
Private Space allows you to encrypt your files, lock your apps
and manage your account passwords. To access Private Space,
you need to draw a pattern, enter a PIN, or use your registered
fingerprint.
Phone Switch
You can use Phone Switch to easily transfer data such as
contacts, messages, pictures, audio, videos, etc. from your old
Android phone to the new one. You need to install Phone Switch
on both phones first.
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Front camera
Touch screen
Earpiece
Volume key
Power key
Light sensor
nano-SIM/
microSDXC
card tray
Proximity
sensor
In-screen
fingerprint
Speaker
Getting Started
Getting to Know Your Phone
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Back cameras
USB Type-C/
headset jack
Flash
NFC area
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Key
Function
Power key
Press and hold to restart or power off.
Press to turn on/off the screen display.
Volume key
Press or hold either end of the key to turn the
volume up or down.
Knowing the Keys
NOTE:
You can use virtual keys or gestures to navigate your phone,
and two navigation styles are available. See Setting the
Navigation Style.
Setting Up Your Phone
The nano-SIM card(s) can be installed or removed while the
phone is turned on.
WARNING!
To avoid damage to the phone, do not use any other kind of SIM
cards, or any non-standard nano-SIM card cut from a SIM card.
You can get a standard nano-SIM card from your service
provider.
1. Insert the tip of the tray eject tool into the hole on the card
tray.
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2. Pull out the card tray. You can place a nano-SIM card on the
card slot 1, and place a nano-SIM card or a microSDXC
card on the card slot 2, as shown. Carefully slide the tray
back into place.
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NOTE:
The two card slots support 4G/3G/2G networks.
Charging the Phone
Your phone’s battery should have enough power for the phone
to turn on, find a signal, and make a few calls. You should fully
charge the battery as soon as possible.
WARNING!
Use only ZTE-approved chargers and USB Type-C cables. The
use of unapproved accessories could damage your phone or
cause the battery to explode.
NOTE:
To achieve fast charging, you can use the original charger
and USB Type-C cable when charging your phone.
WARNING!
Do not remove the back cover. The battery is not removable.
Removal may cause fire or explosion.
1. Connect the adapter to the USB Type-C jack.
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2. Connect the charger to a standard AC power outlet. If the
phone is on, you’ll see a charging icon, such as or
, appear on the status bar.
3. Disconnect the charger when the battery is fully charged.
NOTE:
If the battery is extremely low, you may be unable to power on
the phone even when it is being charged. In this case, try again
after charging the phone for at least 20 minutes. Contact the
customer service if you still cannot power on the phone after
prolonged charging.
Powering On/Off
Press and hold the Power key to turn on your phone.
To power off, press and hold the Power key to open the
options menu, and touch > .
NOTE:
If the screen freezes or takes too long to respond, try pressing
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and holding the Power key for about 10 seconds to restart the
phone.
Setting Up for the First Time
When you first power on your phone after you purchase it or
reset it to factory settings, you need to do some settings before
using it.
Select the language field and follow the on-screen prompts to
set up your phone.
Locking/Unlocking the Screen and Keys
Your phone allows you to quickly lock the screen and keys (put
the phone to sleep mode) when not in use and to turn the screen
back on and unlock it when you need it.
To lock the screen and keys:
To quickly turn the screen off and lock the keys, press the
Power key.
NOTE:
To save battery power, the phone automatically turns off the
screen after some time of inactivity. You will still be able to
receive messages and calls while the phone screen is off.
To unlock the screen and keys:
1. Press the Power key to turn the screen on.
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2. Swipe up on the screen.
- or Swipe from to open the camera.
- or Touch a notification twice consecutively to open the related
app.
NOTE:
If you have set a face verification, a fingerprint, an unlock
pattern, a PIN or a password for your phone (see Using Face
Recognition, Using Your Fingerprint and Protecting Your Phone
With Screen Locks), you’ll need to use your face or fingerprint,
draw the pattern, or enter the PIN/password to unlock your screen.
Getting to Know the Home Screen
The home screen is the starting point for your phone’s
applications, functions, and menus. You can customise your
home screen by adding shortcuts, folders, widgets and more.
Extended Home Screen Panels
Your home screen is extendable, providing more space for
shortcuts, folders, and more. Simply swipe left or right on the
home screen to see the extended panels. You can add or
remove home screen panels.
To add a new home screen panel:
Touch and hold an item such as a shortcut or folder on the home
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screen and drag it to the right edge of the screen to create a new
home screen panel and put the item on it.
NOTE:
No empty home screen panel is allowed to exist. If the shortcut
or folder is the only item on the current home screen panel, the
panel will be deleted as you remove the item.
To set the main home screen:
1. Touch and hold an empty area of the home screen. You can
slide left or right to view the home screen panels.
2. Touch at the top of a home screen panel to set it as the
main home screen.
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Personalizing
Setting the Navigation Style
You can set the navigation style as virtual navigation and
gestures.
Use Virtual Navigation
To enable virtual navigation:
1. Open the app list and touch Settings > Features > System
navigation.
2. Select Virtual navigation.
NOTE:
Touch beside Virtual navigation to change the navigation
key layout, or turn on or off the concealable navigation bar. To
hide the navigation bar, switch off Always show navigation bar
and touch on the navigation bar. To display the navigation
bar again, swipe up from the bottom of the screen.
To use virtual navigation:
Touch (the Home key) to return to the home screen from
any application or screen.
Touch and hold to use the Google Assistant.
Touch (the Back key) to go to the previous screen.
Touch (the Recent apps key) to see recently used apps.
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Touch twice to switch to the most recent application.
Swipe up on the home screen to open the app list.
Use Gestures
To enable gestures:
1. Open the app list and touch Settings > Features > System
navigation.
2. Select Gestures.
NOTES:
Touch beside Gestures to enable or disable visual
feedback for gestures, or enable or disable the Google
Assistant.
The screen pinning feature is not available for gestures.
To use gestures:
Swipe up from the bottom of your screen to return to the
home screen from any application or screen.
Swipe up from the bottom of your screen to the middle and
hold to see recently used apps.
Swipe inside from the left or right edge of your screen to go
to the previous screen.
Swipe up on the home screen to open the app list.
Swipe up from the bottom left or bottom right of your screen
to activate the Google Assistant.
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Changing the System Language
1. Open the app list and touch Settings > System >
Languages & input > Languages. The first language in the
list is the default system language.
2. Touch Add a language and then the language you need.
Select the regional variant of the language if prompted.
3. Touch and hold a language and move it to the top to switch
to that language.
NOTE:
To remove languages from the list, touch > Remove and
select the languages you want to delete.
Switching to Vibration or Silent Mode
You can set the phone to vibration or silent mode by using one of
the following methods.
Press the Volume key up or down and then touch the icon
below the slider to switch the phone to vibration or silent
mode or turn on the sound.
Press the Volume up key and the Power key at the same
time to switch to silent mode.
Swipe down from the status bar to open the notification panel
and drag the panel downwards. Touch Ring, Vibrate, or
Silent to switch the phone to vibration or silent mode or turn
on the sound.
Open the app list and touch Settings > Sound > Sound
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mode and select Ring, Vibrate or Silent to switch to
vibration or silent mode or turn on the sound.
Using Do Not Disturb Mode
You can limit interruptions with Do Not Disturb mode. This mode
can mute sound, stop vibration, and block visual disturbances.
You can pick what you block and what you allow.
Turn On or Off Do Not Disturb Mode
1. Swipe down from the top of the screen with two fingers to
access the Quick Settings.
2. Find and touch Do not disturb.
NOTE:
You can open the app list and touch Settings > Sound > Do
Not Disturb to access the Do Not Disturb setting screen.
Restrict notifications for Do Not Disturb Mode
1. Swipe down from the top of the screen with two fingers to
access the Quick Settings.
2. Touch and hold Do not disturb.
3. Under the Restrict notifications section, you can set No
sound from notifications, No visuals or sound from
notifications, or set custom restrictions.
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Set the Exceptions for Do Not Disturb Mode
1. Swipe down from the top of the screen with two fingers to
access the Quick Settings.
2. Touch and hold Do not disturb.
Under the Mute device but allow exceptions section,
touch Calls or SMS, MMS, and messaging apps and
choose what to allow.
You can also block or allow alarms, media/touch sounds,
or reminders by touching See all exceptions.
Set How Long Do Not Disturb Mode Lasts
1. Swipe down from the top of the screen with two fingers to
access the Quick Settings.
2. Touch and hold Do not disturb.
3. Touch Default duration and set how long Do Not Disturb
mode will stay on when you turn it on.
Set an Automatic Schedule
You can set automatic schedules to activate Do Not Disturb
mode for specific times or events.
1. Swipe down from the top of the screen with two fingers to
access the Quick Settings.
2. Touch and hold Do not disturb.
3. Touch Schedules. Touch an existing schedule to set it, or
touch Add more to create new schedules.
4. At the top, check that your schedule is turned on.
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Choosing Your Wallpaper
You can set the wallpaper for the home screen or lock screen.
1. Touch and hold an empty place on the home screen and
then touch Wallpaper.
2. Swipe left or right on the wallpaper panel along the bottom of
the screen to select a static wallpaper as home screen
wallpaper by default.
- or Touch Gallery to select a picture and pan and zoom on it to
select the area for the wallpaper and then touch Set
Wallpaper and choose where the wallpaper should be used.
NOTES:
Alternatively, you can open the app list and touch Settings >
Display > Themes & wallpapers > Wallpapers to set the
wallpaper.
You can also use ZTE Locker to switch the lock screen
wallpapers automatically. See Using ZTE Locker.
Using ZTE Locker
ZTE Locker allows you to switch the lock screen wallpapers
automatically.
1. Open the app list and touch Settings > Display > ZTE
Locker.
2. Turn on the switch to enable ZTE Locker.
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3. Touch Today’s wallpapers to update the lock screen
wallpapers, or add more pictures from Gallery as the
wallpapers. You can also turn on the switch to enable autoupdate wallpapers over Wi-Fi only.
Using Night Light
You can enable Night Light to tint the screen amber for eye
protection, or set a schedule when Night Light will be turned on.
1. Open the app list and touch Settings > Display > Night
Light.
2. Touch Turn on now to enable Night Light.
- or If you want to set a schedule when Night Light will be turned
on automatically, touch Turn on automatically > Schedule
and select an option.
3. Drag the slider below Intensity of filter to adjust the eye
protection effect when Night Light is on.
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3G connected
No signal
LTE connected
Signal strength
Mobile data in
use
Aeroplane mode
Vibration on
Connected to a Wi-Fi®
network
Silent mode on
Speaker on
NFC on
VoLTE on
Do Not Disturb
mode on
Phone microphone off
Battery low
Location service active
Battery full
Alarm set
Knowing the Basics
Phone Status Icons
The status bar at the top of the home screen provides phone
and service status icons on the right side. Below are some of
the icons you may see.
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Battery
charging
Wired headset
connected
New message(s) from
the Messages app
New Wi-Fi network
detected
Missed call
Downloading data
Call in progress
Sending data
Call on hold
USB tethering on
Song playing
microSDXC card
mounted
Notification Icons
The status bar at the top of the home screen provides
notification icons on the left. Below are some of the icons
you may see.
Using Quick Settings
The Quick Settings make it convenient to view or change the
most common settings for your phone.
Swipe down from the status bar and drag the notification panel
downwards to open the Quick Settings panel.
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