Zooz ZEN27 User Manual

USER MANUAL

HOW TO INSTALL THE WIRES

ADVANCED SETTINGS

S2 DIMMER SWITCH

ZEN27

www.getzooz.com
[e-mail]

FEATURES

Ÿ Manual or Z-Wave on/off and brightness control
Ÿ Simple Direct 3-Way: connect with existing on/off switches in 3-way,

4-way, and 5-way set-ups, no add-on needed (neutral wire required)

Ÿ Fully adjustable ramp rate for just the right on/off speed
Ÿ Double tap to full brightness feature
Ÿ Remembers and restores on/off status aer power failure
Ÿ Built-in Z-Wave Plus signal repeater to extend network range
Ÿ Extended compatibility with LED bulbs, no more flickering!
Ÿ S2 security protocol and the latest 500 Z-Wave chip
Ÿ Customizable LED indicator and air-gap switch for added safety

SPECIFICATIONS

Ÿ Model Number: ZEN27
Ÿ Z-Wave Signal Frequency: 908.42 MHz
Ÿ Power: 120 VAC, 60 Hz
Ÿ Maximum Load: 100 W LED/CFL, 300 W incandescent (100 W with

both sides of heat sink tabs off)

Ÿ Range: Up to 100 feet line of sight
Ÿ Operating Temperature: 32-104° F (0-40° C)
Ÿ Installation and Use: Indoor only

CAUTION

This is an electrical device - please use caution when installing and
operating the dimmer. Remote control of appliances may result in
unintentional or automated activation of power.
Do not use this Z-Wave device to control electric heaters or other
appliances which produce the risk of fire, burns, or electrical shock when
unattended.
To reduce risk of overheating and possible damage to other equipment,
do not install this unit to control a receptacle; a motor-operated
appliance; a fluorescent lighting fixture; or a transformer-supplied fixture.

BEFORE YOU INSTALL

This switch is intended for installation in accordance with the
National Electric Code and local regulations. It is recommended
that a licensed electrician perform this installation.

WIRING: READ IT!

1. CHECK THE LOAD: lights only (100W for LED’s, 300W for incandescent
with side tabs ON), DON’T CONNECT THIS SWITCH TO FANS.

2. POWER OFF: turn the circuit power off in the breaker panel before
you start. If installing in a multi-switch box with multiple circuits, turn

power off at all of the circuits.

3. CHECK THE WIRES: mark load (most oen black), line (most oen
black), neutral (most oen white), and ground (most oen bare). 14AWG
wires only! Don’t rely exclusively on your multimeter to identify the

wires!

4. REMOVE THE OLD SWITCH: disconnect the wires and label them.

5. CONNECT THE Z-WAVE SWITCH: follow all installation steps

carefully. Wire the switch EXACTLY like in the diagram.

ZEN27 WIRING DIAGRAM FOR SINGLE POLE INSTALLATION

Not sure what you’re seeing?
We’ll help: support.getzooz.com

SEE BACK PAGE FOR 3-WAY & 4-WAY
DIAGRAMS AND INSTRUCTIONS

1 Insert the ground (bare)

wire into the Ground
terminal (not shown in the
diagram)

2 Insert the line wire to Line

terminal and load wire to

Load terminal. Load and line
CAN’T be swapped so make
sure you identified them
correctly!

3 Run the white jumper

(included in the box) from
the bundle of white wires to
the Neutral terminal

DON’T FORCE THE SCREWS. Look up to
see how to install the wires correctly.

PAGE 1

1.

1. UNSCREW: carefully turn the screw counter

clockwise to make space for the wire. DO NOT
unscrew completely.

2.

2. PRESS DOWN: once it’s loose, press the screw

down with your finger so it catches the thread.

3. INSERT WIRE: make sure the wire is perfectly
straight, then insert it into the terminal while

3.

holding the screw down. DO NOT wrap wires
around the terminal screws!

4. TIGHTEN: turn the screw clockwise to tighten the
wire. DO NOT OVERTIGHTEN!

COMPLETE INSTALLATION

Secure your Z-Wave switch in the box with
mounting screws, handling the wires with care.
For multi-gang-box installations, you may need
to break the side tabs off with pliers to fit the
switch next to the neighboring switches.
Install the wall plate and restore power to the
circuit.

TEST THE SWITCH

Without the heatsink tabs, the

switch can’t control more than
100 W of incandescent / 50 W of
LED bulbs.

The LED indicator should light up as soon as you turn the power back on if
the switch (light) is OFF. Tap the upper paddle for ON and lower paddle for
OFF. If the test fails, please check that:

Ÿ power is fully restored to the circuit
Ÿ wiring matches the instructions exactly
Ÿ the type of load is approved and within the specs of this switch

WARNING

Ÿ This product should be installed indoors upon completion of any

building renovations.

Ÿ Prior to installation, the device should be stored in a dry, dust-and-

mold-proof place.

Ÿ Do not install the switch in a place with direct sun exposure, high

temperature, or humidity.

Ÿ Keep away from chemicals, water, and dust.
Ÿ Ensure the device is never close to any heat source or open flame to

prevent fire.

Ÿ Ensure the device is connected to an electric power source that does

not exceed the maximum load power.

Ÿ No part of the device may be replaced or repaired by the user.

Z-WAVE CONTROL

1. ADD DEVICE to your hub

Initiate inclusion (pairing) in the app (or web interface).

Not sure how? Get step-by-step instructions for adding
the switch to SmartThings, Vera, Wink and other hubs
here: www.support.getzooz.com

2. Finalize inclusion at the switch.

TAP 3 TIMES QUICKLY

The LED indicator will blink to signal communication
and remain on for 2 seconds to confirm inclusion.

NEED SOME HELP? [e-mail]

TROUBLESHOOTING

The switch won’t add to your system? Try this:

1. Initiate EXCLUSION and tap the lower paddle 3 times quickly.

2. Tap the upper paddle 4-5 times quickly when adding it.

3. Bring the gateway controller (hub) closer to the switch, it may be out
of range.

4. Get troubleshooting tips for your hub at www.support.getzooz.com

EXCLUSION (REMOVING / UNPAIRING DEVICE)

1. Bring your Z-Wave gateway (hub) close to the switch if possible

2. Put the Z-Wave hub into exclusion mode (not sure how to do that?

[e-mail])

3. Tap the lower paddle on the switch 3 times quickly

4. Your hub will confirm exclusion and the device will disappear from your

controller's device list

FACTORY RESET

If your primary controller is missing or inoperable, you may need to reset
the device to factory settings. To complete the reset process manually,

tap-tap-tap’n’hold the upper paddle for at least 10 seconds. The LED
indicator will flash to confirm successful reset.

NOTE: All previously recorded activity and custom settings will be erased from the device’s memory.

S2

This product can be included and operated in any Z-Wave network with
other Z-Wave certified devices from other manufacturers and/or other
applications. All non-battery operated nodes within the network will act as
repeaters regardless of vendor to increase reliability of the network.

This product features the latest Security 2 (S2) framework to remove smart
home network hacking risks. This device is equipped with a unique
authentication code for trusted wireless communication.

This is an ETL certified device. ETL, just like UL, is a Nationally
Recognized Testing Laboratory. The ETL mark is proof of product
compliance with North American safety standards.

PAGE 2

Please refer to your controller's user guide for advanced programming
instructions as they are a little different for every soware.

Not sure where to start? Go to www.support.getzooz.com for detailed
instructions on how to change the settings on SmartThings, Vera, and
more. Or just email us: [e-mail]

ASSOCIATION

This dimmer switch supports Group 1 with up to 1 devices for lifeline com­munication and Group 2 with up to 5 devices. This device will send
MULTILEVEL REPORT to Group 1 and 2 when operated manually.

CUSTOMIZE YOUR SWITCH

Paddle Control

Parameter 1: Choose if you want the
upper paddle to turn the light on or
turn the light off when tapped
Values: 0 – Upper paddle turns the
light on, lower paddle turns the light
off (default); 1 – Upper paddle turns
the light off, lower paddle turns the
light on
Size: 1 byte dec.

LED Indicator Control

Parameter 2: Choose if you want the
LED indicator to turn on when the
switch (light) is on or off, or if you
want it to remain on or off at all times
Values: 0 – LED indicator is on when
switch is off, LED indicator is off when
switch is on (default); 1 – LED
indicator is on when switch is on, LED
indicator is off when switch is off; 2 –
LED indicator is always OFF; 3 – LED
indicator is always ON
Size: 1 byte dec.

OR:

6 x TAP PADDLE to change

the LED indicator mode

Auto Turn-Off Timer

Parameter 3: Use this parameter to
enable or disable the auto turn-off
timer function
Values: 0 – timer disabled (default); 1
– timer enabled.
Size: 1 byte dec.

Parameter 4: Use this parameter to
set the time aer which you want the
switch to automatically turn off once
it has been turned on. The number
entered as value corresponds to the
number of minutes.
Values: 1 – 65535 (minutes). 60 –
default.
Size: 4 byte dec.

Auto Turn-On Timer

Parameter 5: Use this parameter to
enable or disable the auto turn-on
timer function
Values: 0 – timer disabled (default); 1
– timer enabled.
Size: 1 byte dec.

Parameter 6: Use this parameter to
set the time aer which you want the
switch to automatically turn on once
it has been turned off. The number
entered as value corresponds to the
number of minutes.
Values: 1 – 65535 (minutes). Default
set to 60.
Size: 4 byte dec.

On Off Status Aer Power Failure

Parameter 8: Set the on off status for
the switch aer power failure.
Values: 0 – forced to OFF (regardless
of state prior to power outage); 1 –
forced to ON (regardless of state prior
to power outage); 2 – remembers
and restores on/off status aer power
failure (default)
Size: 1 byte dec.

Ramp Rate Control

Parameter 9: Adjust the ramp rate for
your dimmer (fade-in / fade-out effect
for on / off operation). Values
correspond to the number of seconds
it take for the dimmer to reach full
brightness or turn off when operated
manually.
Values: 1 – 99 (seconds). Default set
to 1.
Size: 1 byte dec.

Minimum and Maximum Brightness

Parameter 10: Set the minimum
brightness level (in %) for your
dimmer. You won’t be able to dim the
light below the set value.
Values: 1 – 99 (%). Default set to 1.
Size: 1 byte dec.

Parameter 11: Set the maximum
brightness level (in %) for your
dimmer. You won’t be able to add
brightness to the light beyond the set
value. Note: if Parameter 12 is set to
value 0, Parameter 11 is automatically
disabled.
Values: 1 – 99 (%). Default set to 99.
Size: 1 byte dec.

Double Tap Function

Parameter 12: Choose if you want the
dimmer to turn on to full brightness
or custom brightness level aer you
double-tap the upper paddle.
Values: 0 – the light will turn on to full
brightness with double tap (default).
1 – the light will turn on to the
maximum brightness level set in
Parameter 11 with double tap.
Size: 1 byte dec.

This device requires the following command classes to
be supported and recognized by your Z-Wave controller:
COMMAND_CLASS_ZWAVEPLUS_INFO
COMMAND_CLASS_SWITCH_MULTILEVEL
COMMAND_CLASS_ASSOCIATION
COMMAND_CLASS_MULTI_CHANNEL_ASSOCIATION
COMMAND_CLASS_ASSOCIATION_GRP_INFO
COMMAND_CLASS_TRANSPORT_SERVICE
COMMAND_CLASS_VERSION
COMMAND_CLASS_MANUFACTURER_SPECIFIC
COMMAND_CLASS_DEVICE_RESET_LOCALLY
COMMAND_CLASS_POWERLEVEL
COMMAND_CLASS_CONFIGURATION
COMMAND_CLASS_SECURITY_2
COMMAND_CLASS_SUPERVISION
COMMAND_CLASS_FIRMWARE_UPDATE_MD

WARRANTY

This product is covered under a 12-month limited warranty. To read the full warranty
policy or file a warranty claim, please go to www.getzooz.com/warranty

IN NO EVENT SHALL ZOOZ OR ITS SUBSIDIARIES AND AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR
CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, OR USE INCURRED BY CUSTOMER OR ANY THIRD PARTY,
WHE-THER IN AN ACTION IN CONTRACT, OR OTHERWISE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DA-MAGES. ZOOZ'S LIABILITY
AND CUSTOMER'S EXCLUSIVE REMEDY FOR ANY CAUSE OF ACTION ARISING IN CON-NECTION WITH THIS AGREEMENT OR THE SALE
OR USE OF THE PRODUCTS, WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, BREACH OF WARRANTY, BREACH OF AGREEMENT,
OR EQUITABLE PRINCIPLES, IS EXPRESSLY LIMITED TO, AT ZOOZ'S OPTION, REPLACEMENT OF, OR REPAYMENT OF THE PURCHASE
PRICE FOR THAT POR-TION OF PRODUCTS WITH RESPECT TO WHICH DA-MAGES ARE CLAIMED. ALL CLAIMS OF ANY KIND ARISING IN
CONNECTION WITH THIS AGREEMENT OR THE SALE OR USE OF PRODUCTS SHALL BE DEEMED WAIVED UNLESS MADE IN WRITING
WITHIN THIRTY (30) DAYS FROM ZOOZ'S DELIVERY, OR THE DATE FIXED FOR DELI-VERY IN THE EVENT OF NONDELIVERY.

FCC NOTE
THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO OR TV INTERFERENCE CAUSED BY UNAUTHORIZED MODIFICATIONS TO
THIS EQUIPMENT. SUCH MODIFICATIONS COULD VOID THE USER’S AUTHORITY TO OPERATE THE EQUIPMENT. STORE INDOORS WHEN
NOT IN USE. SUITABLE FOR DRY LOCATIONS ONLY. DO NOT IMMERSE IN WATER. NOT FOR USE WHERE DIRECTLY EXPOSED TO WATER.
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following conditions:

1. This device may not cause harmful interference,

2. This device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used according to instructions, may
cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in any given installation.
If this equipment causes harmful interference to radio or television reception, the user may try to correct the interference by taking one
or more of the following measures:

- Reorient or relocate receiving antenna

- Increase the separation between equipment and receiver

- Connect equipment into a separate outlet or circuit from receiver

- Consult the dealer or an experienced radio/TV technician for additional assistance

All brand names displayed are trademarks of their respective holders.
© Zooz 2018

PAGE 3

ZEN27 WIRING DIAGRAMS FOR THE MOST COMMON 3-WAY INSTALLATIONS

STOP!

Wire and screw position, as well as color codes are
for illustration only. You should not follow the
colors and positioning in the illustration blindly.
Always identify all wires prior to installing Zooz
switches and make sure you can match the
diagrams to your set-up exactly. Don’t experiment
or attempt a “trial-and-error” installation for your
own safety.

NOTE!

If you are not comfortable identifying the wiring
and completing the installation, please consult a
licensed electrician.
Make sure you have identified all wiring correctly
before connecting the switch. If your wiring
doesn’t match any of the below diagrams, contact
our support: [e-mail]

For more diagrams or to request custom
instructions go to support.getzooz.com

ON/OFF SWITCHES ONLY

Do not connect Zooz Z-Wave switches to an
existing 3-way dimmer or an electronic add-on
switch. Zooz dimmers can only be wired with
mechanical on/off switches in a 3-way or 4-way
setting!
To simplify the diagrams, we did not include
connections for the ground wire. Remember that
all Zooz switches need to be wired according to the
electrical code, with ground wire connected to the
ground terminal.

Always install your Zooz S2 switch in the
box with direct connection to power line.
Diagrams and instructions in this manual
are for ZEN26 and ZEN27 models ONLY!

ZEN27 WIRING DIAGRAM FOR THE MOST COMMON 4-WAY INSTALLATION

MANUAL CONTROL

1 TAP: turns the light on to the last brightness level. It takes

around a second for the dimmer to reach full brightness.
See advanced settings to change the ramp rate.

PRESS AND HOLD: add brightness.
2 x TAP: goes from off to full brightness.
TAP TAP TAP’N’HOLD: factory reset

1 TAP: turns the light off
PRESS AND HOLD: reduce brightness.

Pull the AIR-GAP SWITCH out when changing bulbs to cut
off power to the switch for your safety and shock
prevention.

For more diagrams or to request custom
instructions go to support.getzooz.com

NEED HELP?

If you’re having trouble reading the diagrams or
don’t see your wiring set-up here, get in touch! We
have more 3-way, 4-way, and 5-way diagrams
and instructions. There are many ways to wire

multi-point control set-ups so unless you can
match your wiring to the diagrams here, please
don’t attempt the installation for your own safety.

www.support.getzooz.com

[e-mail]