Zoom Technologies 1612, 1622, 1625, 5567, 5570 User Manual

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OOM

USER GUIDE

NOTICE

NOTICENOTICE This document contains proprietary information protected by copyright, and

this Manual and all the accompanying hardware, software, and documentation are copyrighted. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form.

The manufacturer do es not warrant that the hardwar e will work properly in all environments and applications, and makes no warranty or representation, either expressed or implied, with respect to the quality, performance, merchantability, or fitness for a particular pur po s e of the software or documentation. The manu facturer reserves the right to make changes to the hardware, software, and documentation without obligat ion to notify an y person or organization of the revision or change.

All brand and product names are the trademarks of their respective owners.

Contents

OVERVIEW .......................................................................... 5

1 I

NSTALLATION INSTRUCTIONS............................................. 6

1.1 W

HAT’S IN THE PACKAGE.................................................... 6

1.2 Q

UICK START INSTRUCTIONS............................................... 8

Step 1: Installing the Software ......................................... 8

Step 2: Installing the Hardware........................................ 9

Step 3: Configuring Internet Explorer...............................12

Step 4: Configuring Your V3............................................14

Step 5: Setting up VoIP Service .......................................18

IPS FOR MAKING VOIP CALLS ...........................................18

1.3 T

1.4 S

ETTING THE V3 FOR VOIP ONLY MODE...............................19

RONT PANEL DESCRIPTION ...............................................20

1.5 F

F YOU NEED HELP...........................................................20

1.6 I

1.7 C

HANGING THE V3’S PASSWORD & RESETTING THE UNIT TO ITS

DEFAULT SETTINGS................................................................21

1.8 W

INDOWS USERS: REMOVING THE V3..................................22

OICE OVER IP SETTINGS................................................ 23

2 V

HANGING YOUR VOIP SETTINGS........................................23

2.1 C

If Your Unit Is Not Preset for VoIP...................................23

ALL FORWARDING AND CALL WAITING.................................28

2.2 C

Enabling Call Management Features.................................29

Activating Call Management Features...............................30

LAYING ONLINE GAMES.................................................. 32

3 P

SING YOUR V3 WITH XBOX® LIVE......................................32

3.1 U

SING YOUR V3 WITH PLAYSTATION

3.2 U

3.3 S

ETTING UP THE V3 FOR PEER-TO-PEER GAMING AND MULTIPLAYER

GAME HOSTING ....................................................................35

ETTING UP A VIRTUAL SERVER...........................................36

3.4 S

3.5 S

ETTING UP A DMZ .........................................................44

4 U

SING THE V3’S ADVANCED FIREWALL ............................... 50

AIN FIREWALL FEATURES.................................................52

4.1 M

Protection Policy.............................................................52

Hacker Log.....................................................................54

Service Filtering.............................................................. 55

REATING INBOUND/OUTBOUND POLICIES.............................56

4.2 C

Inbound Policies.............................................................57

Outbound Policies...........................................................58

2...............................33

4.3 SETTING UP FIREWALL DATABASES ......................................60

IP Group........................................................................60

Service Group .................................................................62

Time Group....................................................................62

PPENDIX A DSL INTERNET SETTINGS TABLES....................... 64

A A

PPENDIX B VOIP PHONE INSTALLATION OPTIONS................. 67

Plug Multiple Phones Directly into the V3 .........................67

Use Cordless Phones to Link to the V3.............................67

PPENDIX C MAC AND LINUX USERS: SETTING TCP/IP NETWORK

SETTINGS ......................................................................... 68

Macintosh TCP/IP Settings ..............................................68

Linux TCP/IP Settings .....................................................69

PPENDIX D TROUBLESHOOTING .......................................... 71

ONNECTION TROUBLESHOOTING TIPS .......................................71

OIP AND PHONE TROUBLESHOOTING TIPS .................................75

PPENDIX E REGULATORY INFORMATION............................... 79

Overview

The V3 is a gateway/router with a TelePort™ VoIP phone port. You use the V3 in conjunction with an Ethernet cable modem or Ethernet ADSL modem to connect to the Internet. The gateway/router provides an interface between the Internet and your local area network (LAN). It also includes an advanced firewall, which allows you to control Internet access from your local network and which protects your local network from unwanted Internet traffic. The TelePort lets you use an ordinary telephone to make VoIP calls over the Internet and regular calls through the familiar Public Switched Telephone Network (PSTN).

This User Guide contains installation instructions and explains how to configure the V3 for some popular applications. Most users should go now to the next chapter, Installation Instructions.

Note:

If you are an Internet service provider, a VoI P service provider, or a system administrator, additional information is available in the Technical Reference Manual at The Technical Reference manual includes information such as voice parameters and dialing plan configurations.

www.zoom.com

Overview 5

Installation Instructions

This chapter covers the basic instructions needed to install your V3 and place VoIP calls.

1.1 What’s in the Package

Software CD-ROM

Phone Cord

Power Cube

Ethernet Cable

USB Cable

6 Zoom V3 User’s Guide

The CD contains the Installation Software, User Manual, Warranty, and Customer Support information.

In addition, you may have a

phone-jack adapter

to adapt the RJ-11

phone cord for a different phone jack (certain countries only).

If anything is missing or damaged, contact Zoom Customer Support or your retailer or distributor.

What You Will Need

•

An Ethernet cable modem or Ethernet DSL modem

•

Windows, Macintosh, or Linux computer

Network Interface Card (NIC)

•

telephone

accessible telephone jack

to plug into the V3 if you plan to use VoIP.

or a

USB port.

(a jack where you can plug in a

regular telephone and make calls).

•

DSL phone filter

equipped with

Chapter 1: Installation Instructions 7

1.2 Quick Start Instructions

Installing the V3 involves five steps:

Installing the Hardware, Configuring Internet Explorer Configuring Your V3

, and

Setting Up VoIP Service

Installing the Software

Step 1: Installing the Software

Installing the software is only required for people connecting a Windows computer directly to the V3. All others should skip to Step 2: Installing the Hardware.

If your computer has an available Ethernet jack, we recommend that you use it instead of the USB jack. This will simplify installation.

If you decide to use the V3’s USB jack, you must remove any previously installed USB modem drivers on your computer before installing this software.

button, point to

, double-click

Panel Install/Uninstall

and click

1111

Remove

Your computer must be on.

your computer’s CD drive. The CD should start automatically and the does not start automatically, on the desktop, click the button, click the letter of your CD drive.)

Settings

Select Language

Run

, and select

Add/Remove Pro gra ms

tab, select your old USB modem from the list, . Now continue below.

, and then type

On the desktop, click the

Control Panel

Insert the supplied CD into

screen should appear. (If the CD

D:\setup.exe

. In

, on the

, where D is

Start

Control

Start

2222

Select your language

button. The software installation proceeds automatically.

3333 When the process is complete, you will be prompted to click

Finish

Remove the CD from your CD drive before you shut down your computer.

8 Zoom V3 User’s Guide

and then

and click the

Shut Down

Installation Wizard

to turn off your computer.

Step 2: Installing the Hardware

Installing the Hardware Connections

, and

is a two-step process,

Powering Up

Making the

Making the Connections

1111

The software must be installed before you proceed.

Then, unplug or turn off the power to your PC and everything connected to your PC.

2222

Plug your phone into the V3’s PHONE jack.

If you have a cordless phone with one or more handsets, plug the

base station

If RJ-11 phone jacks are not used in your country, you

Note:

will need a phone adapter. Plug the adapter into the V3’s

PHONE

3333

Connect the V3 to the traditional telephone network.

Plug one end of the V3’s phone cord into the V3’s jack and the other end into a telephone jack where you would normally plug in a standard telephone. If you are using DSL, this jack should have a DSL phone filter installed on it. Phone filters block the DSL frequencies so that someone making a normal phone call won’t hear noise on the line. They also keep phone conversations from interfering with DSL performance.

If you do not have a DSL phone filter, they are available at most retail stores that sell consumer electronics.

into the V3’s

jack and then plug in your phone.

PHONE

jack.

TELCO

4444

Connect the V3 to your cable or DSL modem.

Plug one end of an Ethernet cable into your cable or DSL modem and plug the other end into the If your cable or DSL modem is already connected to your PC with an Ethernet cable, leave the cable plugged into the cable or DSL modem. Then, unplug the other end from the PC and plug the end you just unplugged into the V3’s

Chapter 1: Installation Instructions 9

port of the V3.

WAN

port.

5555

If you have an existing router

replace the existing router with the V3, which has a built-in router. If, however, you need to connect the V3 behind another router, plug one end of the Ethernet cable into the

port of the V3 and the other end into a

WAN

the router.

6666

If you have a wireless access point or are using a wireless router as an access point,

modem and plug it into one of the V3’s

, we recommend that you

LAN

unplug it from your computer or

ports.

LAN

port of

7777

Connect the V3 to your computer.

use the Ethernet port if possible, because Ethernet provides a more reliable connection.

Ethernet -

one of the V3’s end into the computer’s Ethernet port.

USB -

and the other end into the computer’s USB port.

Plug one end of the included Ethernet cable into

ports (1, 2, 3, or 4) and plug the other

LAN

Plug one end of the USB cable into the V3’s

We recommend that you

USB

port

10 Zoom V3 User’s Guide

Powering Up

To ensure that all the devices you just connected to the V3 install correctly, you need to power up each device one at a time. Follow these steps carefully.

1111

Plug in the modem’s Power Supply, and turn on the modem’s on/off switch if it has one.

Plug the modem’s power cube into a power outlet. Wait for one-two minutes so that you are sure the modem has completed its power up process before proceeding to Step 2.

2222

Plug in the V3’s Power Supply.

Plug the included power cube into a power outlet and then into the V3’s power (

Wait for one-two minutes so that you are sure the V3 has completed its power up process before proceeding to Step 3.

: Use only the power cube shipped with the V3 or you

Note

may cause damage to your hardware.

3333

Turn the computer on.

PWR

) jack.

If you are using USB

display, showing the progress of the installation. Follow the prompts. —

Windows XP users

disclaimer boxes regarding Windows logo testing. You can safely disregard these messages and click —

Windows 2000 users

Not Found

and click

—Windows 98/Me users

prompted to do so.

Chapter 1: Installation Instructions 11

dialog box. You can safely disregard this message

Yes

, a

Found New Hardware

: You may see

: You may see a

: Restart your computer if you are

Hardware Installation

Continue Anyway

Digital Signature

box should

Step 3: Configuring Internet Explorer

Macintosh and Linux users:

automatically, so you can skip this section. Turn to page 68 to make sure that your computer’s TCP/IP settings are configured correctly.

Windows users:

connection must be set for a

connection.

shouldn’t need to do anything. If you are just setting up your cable or DSL Internet connection for the first time, we have included instructions. The following instructions are for Internet Explorer, a popular Web browser. If you are using Netscape Navigator or another browser, set it up now to use a might be called a “Local Area Network” or “broadband” connection).

If you use Internet Explorer, you need Version 5 or later. Most people have the right version. If you don’t, we suggest you get a free upgrade. If you want to check your version number, open Internet Explorer, select Your version number is right under the Microsoft Internet Explorer logo. You can ignore all the numbers after the period following the first digit.

1111 On the desktop,

Explorer

The software that you use to make an Internet

If you are already using a cable or DSL modem, you

right-click

icon, and select

Your Web browser is set up

network connection,

network connection

, then

Help

About Internet Explorer

(not left-click) the

Properties

not a

dial-up

Internet

(this

If you cannot access Internet Explorer:

Windows XP users: From the desktop, click the then click

and Internet Options

icon. Windows 98/Me/2000 users: From the desktop, click the S

button, point to

Control Panel

12 Zoom V3 User’s Guide

Control Panel

Settings

, click the

. In

Control Panel,

and then click the

, and then click

Internet Options

button,

Start

click

Network

Internet Options

Control Panel

icon.

. In

tart

2222 In the

tab.

Internet Properties

dialog box, click the

Connections

3333 On the

Windows XP users: In the

4444

Wizard

If you see a to return to the

In the

to the Internet

In the

connection manually,”

In the

using a broadband connection that is always on,” Next

Connections

dialog box, click

Location Information

Network Connection Type

Getting Ready

Internet Connection

5555 Windows 98/Me/2000 users: In the

Wizard connection manually, or I want to connect through a local area network (LAN)”

In the change the selection to

network (LAN)”

dialog box, select

Setting up your Internet connection

tab, click

Welcome

dialog box, click

, and click

“I connect through a local area

and click

Setup

Welcome to the New Connection

dialog box, click

dialog box, and click

dialog box, click

“Set up my

and then click

dialog box, click

“I want to set up my Internet

Internet Connection

“Connect

dialog box,

Cancel

again.

Connect

and click

In the box, uncheck the box

server”

A dialog box asks if you want to set up an email account. Click

and then

6666 When the configuration process is done, you will see a

Completing the Internet Connection Wizard

Windows 98/Me/2000 users: Be sure to uncheck the box that says

“To connect to the Internet immediately, select this

box….”

Chapter 1: Installation Instructions 13

Local area network Internet configuration

“Automatic discovery of proxy

. Then click

dialog box.

dialog

7777 Click

Finish

8888 Windows XP users: Close

Windows 98/Me/2000 users: If Internet Explorer is open, close it before going to the next step of the installation,

Configuring Your V3

Control Panel

Step 4: Configuring Your V3

•

If you have a

•

If you have a

Cable Modem DSL Modem

, see below

, see page 15.

Configuring the V3 for a Cable Modem

The V3 is set up by default to work with a cable modem, so additional configuration is normally not required.

1111

Go to your Web browser

Navigator) and

2222

If you connect successfully, your installation is complete and you’re ready to browse the Web!

Setting up VoIP Service on page 18.

try to connect

(i.e., Internet Explorer or Netscape

to a familiar Web address.

Continue with Step 5:

14 Zoom V3 User’s Guide

Configuring the V3 for a DSL Modem

1111

Open the Zoom Configuration Manager.

You should have a double-click this icon to open up the

Configuration Manager

open your Web browser, type

Enter

2222

Type the following User Name and Password in lowercase letters as shown. (You will need to use this User Name and Password each time you want to open up the

Configuration Manager

in the User’s Manual on the CD if you would like to choose a different Password.)

icon on your desktop. You must

Zoom

. (If you do not have an icon,

http://10.2.2.2

. See

Changing the V3’s Password

and press

Zoom

User Name: Password:

Chapter 1: Installation Instructions 15

admin

zoomvoip

3333 The

At Internet Connection Type, pull down the list of selections and choose the type of DSL your provider uses.

know what type you have, read below. The three most common types of DSL service are PPPoE, PPPoA,

and 1483. There is also Static IP, but it is very unlikely that you are using it without knowing. You would have had to ask your service provider for it, and there is typically an additional monthly fee.

Basic Setup

page displays.

If you don’t

It is very important that this selection is correct

know what type of service you have, we recommend that you call your service provider and ask them. If you can’t call them, the tables beginning on page should help you figure it out.

4444 Click

Save Changes.

depending on the type of DSL you select.

The screen may change slightly,

, so if you don’t

16 Zoom V3 User’s Guide

5555

Configuring the V3 for DSL PPPoE, PPPoA, 1483, or Static IP.

If you selected DSL PPPoE:

Your service provider should have given you a (usually your email address or the characters preceding the @ sign in your email address) and a username and password that you used to get into the

Configuration Manager.

find your username and password, call your service provider and tell them you have misplaced your username and password. Then enter them as well. Skip to Step 7.

password (NOT

) If you cannot remember or cannot

username

the

Zoom

If you selected DSL PPPoA or DSL 1483:

To make the V3 work with DSL PPPoA or 1483, you will have to configure your DSL modem. For PPPoA, you need to “pass through” your DSL modem’s IP Address to the V3. For DSL 1483, you need to “turn off NAT.” NAT is a kind of firewall.

You will have to do this through your DSL modem configuration software. Unfortunately there are many different DSL modem manufacturers and each one handles this a little bit differently, so we can’t give specific instructions for your modem. You should find these settings in your DSL modem user’s manual or configuration software under “Advanced Features” or “Advanced Configuration.”

—If you have DSL PPPoA

for is commonly called

Spoofing or select it.

, or just

IP Passthrough

, the setting that you are looking

PPP Half Bridge, ZIPB, DHCP

. When you find it,

check

—If you have DSL 1483 Configuration off NAT.

If you selected DSL with Static IP:

Enter the and

DNS Server

provider, and then click

Chapter 1: Installation Instructions 17

, look for

, or something similar. When you find it,

static IP address, subnet mask, default gateway

IP address assigned to you by your service

Add

Setting NAT, NAT

turn

6666 Click

Reboot

Save Changes

, and then

Confirm

, then

Write Settings to Flash and

7777

Go to your Web browser

Navigator) and

8888

If you connect successfully, your installation is complete and you’re ready to browse the Web!

Setting up VoIP Service If you do not connect successfully, refer to the

Troubleshooting Tips

try to connect

(i.e., Internet Explorer or Netscape

to a familiar Web address.

Continue with Step 5:

on page 71.

Step 5: Setting up VoIP Servic e

If you purchased a V3 Model 5567, your unit has been set up for VoIP service, so continue below with 1.3 Tips for Making VoIP Calls. If you purchased another Model V3, please go to Chapter 2 on page 23.

1.3 Tips for Making VoIP Calls

Distinctive Ring and Dial Tone -

sound different from your normal phone. This means that you can easily tell by the ring that you are receiving a VoIP call. Perhaps more important, when you make a VoIP call, you will hear a different dial tone than you hear on the public phone network, so that you can be sure you are making a VoIP call.

The V3’s ring and dial tone

Speed dialing -

speed dialing feature, you can use it for your VoIP calls and your regular calls. Just be sure to start the VoIP calls with the # symbol (except in VoIP Only Mode where you don’t use the #).

Redial -

any other number, using the redial feature on your phone.

18 Zoom V3 User’s Guide

You may redial a VoIP number just as you would redial

If the phone that you plugged into the V3 has a

Hook Flash -

call, you will hear a call waiting tone. Momentarily press the hook button on your phone to talk to the second caller, and press it again to go back to your first conversation. After you have completed a VoIP call, you can press the hook button to get a fresh VoIP dial tone and make another VoIP call without dialing (Note that redial or speed dialing will not work in this case, however. You must hang up for at least one second if you need to make a conventional phone call.

If you receive a second call while you are on a VoIP

1.4 Setting the V3 for VoIP Only Mode

For models outside of the US, the V3 can be set to operate in

VoIP Only Mode

to dial # before dialing a number. Use

•

You have a cable modem and you are not near a phone jack that you can plug the V3 into.

•

You are using a DSL modem and your DSL line also provides your ISDN service.

•

You are using “unbundled” DSL—that is, a line without any telephone service attached to it.

. While in

VoIP Only Mode

, you do not need

when:

•

You intend to use the phone connected to the V3 VoIP calls. That way, you do not have to hit # before every call.

To put the V3 in

1111 From the

Over IP

2222 Check the 3333 Click

Chapter 1: Installation Instructions 19

Save Changes, Write Settings to Flash and Reboot

and

Confirm

VoIP Only Mode

Zoom Configuration Manager

icon at the top of the page.

VoIP Only Mode

, follow these steps:

, click the

box.

solely

Voice

for

1.5 Front Panel Description

Light Description

PWR LINK

DATA

USB

LAN 1-4

VoIP

If you have followed the manual to this point, your V3 gateway and VoIP should be working. Congratulations, you’re ready to enjoy the V3!

Lights when the V3 is plugged into a power source. Lights when the V3 is connected to its broadband WAN

connection device. Blinks when data is being transferred through the broadband

line. Lights when the USB port of the V3 is plugged into a

powered-up computer’s USB port. Lights when a LAN port of the V3 is plugged into the Ethernet

port of a powered-up device. Lights when a Voice over IP call is taking place.

1.6 If You Need Help

•

If you have hardware installation problems, our Technical Support Staff will be happy to assist you.

Windows Users:

the CD for contact information. You may also want to refer to the Frequently Asked Questions on the CD.

Macintosh and Linux Users:

Support information and User Documentation in Adobe PDF format in the appropriately named folders in the directory of the CD-ROM that came with your V3.

20 Zoom V3 User’s Guide

Please see the Customer Support portion of

You will find Customer

• From time to time, Zoom may release improved firmware.

This is available at instructions. We recommend that you check this site periodically for updates.

www.zoom.com

, along with upgrade

1.7 Changing the V3’s Password & Resetting the Unit to Its Default Settings

To change the V3’s Password, click the the top of the

Administration

•

Type the new password, then retype it for verification purposes.

•

Click and

Note:

The password must be at least 8 characters. If you change your password and then forget it, your only recourse is to reset it to the default by performing a hardware system reset (see below).

Zoom Configuration Manager

heading, click

Save Changes, Write Settings to Flash and Reboot

Confirm

Admin Password

Advanced Setup

. Under the

icon at

Chapter 1: Installation Instructions 21

If you have changed the system settings on your V3 unit and for some reason want to restore them to the factory default settings, you can do so in one of two ways: You can perform a software reset or a hard reset.

If you can open your Web browser and access your V3’s user interface, here’s how to perform a software reset:

•

From the

Reset to Default Settings to Flash and Reboot

complete, your unit is reset to its factory settings. Click on any of the icons at the top of the page to continue.

If you lose your link to the unit and cannot communicate with it via the Web browser, here’s how to perform a hard reset.

•

Using a paper clip, press the panel. While holding in this button, count to five, and then release the button. You are now guaranteed that all system settings are restored to the unit’s factory defaults.

Advanced Setup

. You will be prompted to click the

page, under

button. Once this process is

RESET

Administration

button on the unit’s back

Write

1.8 Windows Users: Removing

the V3

, click

If you have Windows and want to remove your V3—for instance, if you move your computer to a location without broadband service—you should remove the software before disconnecting the hardware.

From the desktop, select Start | Programs | Zoom VoIP

1111

Gateway | Uninstall.

2222 When prompted to confirm your choice, click Yes

3333 When the process is complete, you will be prompted to

click Finish.

4444 Unplug your V3 hardware

22 Zoom V3 User’s Guide

Voice Over IP Settings

If you purchased a V3 Model 5567, you do not need this chapter. If you have another V3 model, please continue below.

2.1 Changing Your VoIP Settings

The V3 needs to be configured with specific information for the VoIP service that you plan to use.

If you received the V3 from your service provider, it is likely that it is preset for their VoIP service.

provider will tell you that the unit has been preset. If you’re not sure you can check by going to the (Double-click the

over IP Setup

you can now refer to

on page 18 or on page 28

button on the opening page, then the

button.) If the

Zoom V3

Section

. If your V3 is not preset, continue below.

icon on your desktop, then the

User ID

Section

box is filled in, your V3 is preset;

1.3 Tips for Making VoIP Calls

2.2 Call Forwarding and Call Waiting

In most cases the service

Advanced VoIP Setup

Advanced VoIP

page

Voice

If Your Unit Is Not Preset for VoIP

There are two ways to configure the V3 for VoIP.

that you enter specific information provided to you by your service provider.

Some service providers use service provider gave you a Account Configuration. Go to Auto Account Configuration on page 24.

Chapter 2: Voice Over IP Settings 23

Both require

Auto Account Configuration

Server Address

, they are using Auto

. If your

If your service provider did not give you a Server Address but provided you with a your V3 manually. Go to Manual Account Configuration on page

26.

User ID

and a

Password

, you will configure

Auto Account Configuration

Open

the

Voice Over IP

Zoom V3

icon on your desktop, then the

1111

Click the icon at the top of the opening page to display the setup page.

page.

Voice over IP

Under

2222

address given to you by your provider.

24 Zoom V3 User’s Guide

Basic Setup

, in the

Server

box enter the Server

If your service provider gave you a

3333

the Filename box. If you did not get a Filename from your service provider, leave the box as it is.

Filename

, enter it in

Go to the box labeled

4444

should have told you whether encryption should be on (box checked) or off (box unchecked). It is important that this is right, so if you don’t have this information contact your service provider before proceeding.

Click the

5555

You can now use

6666

Country/Region

tone you would like for your incoming VoIP calls. You can either choose to have your ring and ring tone be the same as your normal phone ring, slightly different, or completely different. We recommend that you make the ring different from your normal ring so that you can tell the difference between an incoming VoIP call and a regular call.

To make your incoming ring the same as your normal

choose your country from the pulldown menu.

ring, To make your incoming ring slightly different

normal ring, choose your country from the pulldown menu and pick the “VoIP” option. This will give you the same tone as your normal ring with a different ring pattern.

Download Configuration

Encryption

Select Ring & Tone by

to decide what kind of ring and ring

. Your service provider

button.

from your

For a completely different ring tone

you can choose any ring listed for any country.

Click

7777

Reboot

Chapter 2: Voice Over IP Settings 25

Save Changes,

, and then

Confirm

for your VoIP calls,

then

Write Settings to Flash and

8888

Check that your settings are okay.

box near the top of the page. If this box is now filled

Look at the

in, your settings are okay.

If this box is not filled in, contact your provider.

You can now refer to

9999

on page 18 or

Calls Waiting

on page 28.

Section

1.3 Tips for Making VoIP

2.2 Call Forwarding and Call

Manual Account Configuration

User

Open

the

Advanced VoIP Setup

Zoom V3

for the username and

admin

Voice over IP

1111

Double-click the letters, enter password. Click the page to display the

Advanced VoIP Setup

page to display the

page.

icon on your desktop. In lowercase

zoomvoip

icon at the top of the opening

setup page. Then click the

button at the bottom of the

Advanced VoIP Setup

page.

for the

Voice Over

26 Zoom V3 User’s Guide

Under

2222

Configure

Service Configuration

box to remove the checkmark.

, click the

Auto Account

3333

Enter Domain/Realm,

appropriate boxes. These five boxes must be filled in correctly. Enter them carefully and check to make sure they match the information given to you.

If you installed the V3 behind a router or your service

4444

provider told you to enable

STUN number

service provider.

5555

Enter any additional information required by your service provider.

information, enter it in the appropriate boxes.

You can now use

6666

to decide what kind of ring and ring tone you would like for your incoming VoIP calls. You can either choose to have your ring and ring tone be the same as your normal phone ring, slightly different, or completely different. We recommend that you make the ring different from your normal ring so that you can tell the difference between an incoming VoIP call and a regular call.

the

User ID, Authorization ID, Password,

and

SIP Proxy Address

STUN

. Then, enter the

. These should have been given to you by your

Select Ring &Tone by Country/Region

STUN server

If your provider gave you any other

, click

in the

to enable

Yes

name and

port

To make your incoming ring the same as your normal

choose your country from the pulldown menu.

ring, To make your incoming ring slightly different

normal ring, choose your country from the pulldown menu and pick the “VoIP” option. This will give you the same tone as your normal ring with a different ring pattern.

For a completely different ring tone

can choose any ring listed for any country.

Chapter 2: Voice Over IP Settings 27

from your

for your VoIP calls you

7777

Click

Save Changes,

Reboot

, and then

then

Confirm

Write Settings to Flash and

8888

for 30 seconds. You can now refer to Section

Wait

Tips for Making VoIP Calls

on page 18 or continue below.

2.2 Call Forwarding and Call

Waiting

The

Supplementary Services

management features such as call forwarding and call waiting. Click its button on the bottom of the

page displays the V3’s VoIP call

Voice Over IP

page.

1.3

Important:

page. However, V3’s VoIP call management commands using your telephone keypad. The section immediately following the table, Activating Call Management Features, explains how to do this.

28 Zoom V3 User’s Guide

The V3’s call forward capabilities are displayed on this

to activate these functions

, you must enter the

Enabling Call Management Features

Enable Call Forwarding

Forward Calls To

Forward All Calls

Forward When Busy

Forward When No Answer

Enable Call Waiting

Enable Call Return

Click to turn on the call forwarding feature. Then select (click) the options listed below that you want to use.

Enter the phone number of the location where you want to forward incoming VoIP calls. You must also enter the forwarding number using your telephone keypad, as explained below this table.

Enables the forwarding of all VoIP calls to the specified forwarding number.

Enables the forwarding of VoIP calls to the specified forwarding number when the V3’s phone is busy.

Enables the forwarding of VoIP calls to the specified forwarding number when there is no answer.

Enabled by default. Call waiting signals you with a tone when another caller tries to contact you while you are on the phone. Press the hook button on your phone to be connected to the second caller, and the person you were talking with will be placed on hold. Press it again to return to the first conversation. If you disable it, callers will either hear a busy signal or they will be given the option to leave a voice mail message; this depends on your service provider.

Enabled by default. Dial the call return number for your region, preceded by the sign, if you want the V3 to dial the last number that attempted to call you. if you do not know the call return number or it does not work, dial # and then

* 6 9

Chapter 2: Voice Over IP Settings 29

Activating Call Management Features

Note:

Call forwarding works only for calls that arrive over VoIP. The V3 cannot forward calls from the PSTN. However, if you have VoIP to PSTN service, you can forward VoIP calls from the V3 to the PSTN.

The command sequence to control call management is simple. We have included a sample table below. On your telephone keypad, enter

# <Forward code> <Forward Number> #

The V3 will attempt to place a call to the Forward Number. If someone answers within 15 seconds, the forwarding feature will

become active. If not, you need to re-enter the command:

# <Forward code> <Forward Number> #

Then the forwarding feature you have selected will become active. You will hear a stutter dial tone while call forwarding is active.

30 Zoom V3 User’s Guide

Sample Table of Enable/Disable Codes

Function USA UK

Forward All * 7 2 * 2 1 * Forward Busy * 7 4 * 6 7 * Forward No Ans * 7 5 * 6 1 * Forward Deactivate * 7 3 # 2 1 * Call Waiting Disable *7 0 # 4 3 #

To deactivate Call Forwarding, enter

# < Forward Deactivate code > #

Note:

Deactivating call forward from the keypad only deactivates the last phone number programmed—that is, the currently active forwarding function. It does not turn off the V3’s call forwarding capability. This must be done from the V3’s

Services

page or by your service provider.

Supplementary

To deactivate Call Waiting, enter

# < Call Waiting Disable code > #

Now go to

Chapter 2: Voice Over IP Settings 31

Section 1.3 Tips for Making VoIP Call

on page 18.

Playing Online Games

Setting up the V3 for online gaming depends on what you want to do:

If you have Xbox® Live, continue below.

•

If you have PlayStation 2®, go to page 33.

•

If you have another online game, go to page 35 .

•

3.1 Using Your V3 with Xbox

Live

Follow these steps:

1111

Update the Xbox Dashboard:

Xbox Live Starter Kit at hand. Insert the Xbox Live CD into your Xbox. Once the upgrade is complete, the main menu will include an

2222

Connect the V3 and the Xbox:

one end into the Xbox’s jack and the other end into one of the V3’s Ethernet ( Ethernet cable that came in your V3 package to connect the V3 to your computer, you can use that cable. Otherwise, you can buy one at your local electronics or computer store. Insert the Xbox Communicator module into the Xbox Controller expansion slot (top slot) and then insert the headset plug into the Communicator module.

Xbox Live

entry.

) jacks. Note: If you didn’t use the

LAN

Make sure you have your

Using an Ethernet cable, plug

32 Zoom V3 User’s Guide

3333

Activate your Xbox Live account:

should still be in your Xbox. We recommend that you watch a video that explains the installation process: Select from the menu. Then, from the Dashboard, select and follow the prompts. subscription code to activate your account—this number is located on the CD’s sleeve. (If you require more detailed instructions, please refer to your Xbox Live documentation.)

That’s it! You can load one of the demo games included on your Xbox Live CD or use any other Xbox Live-enabled game to begin.

Note:

The Xbox Live CD

Xbox Live

You will need your

3.2 Using Your V3 with

PlayStation® 2

Your PlayStation 2 must be connected to your V3: Using an Ethernet cable, plug one end into the PlayStation’s and the other end into one of the V3’s Ethernet ( Note: If you didn’t use the Ethernet cable that came in your V3 package to connect the V3 to your computer, you can use that cable. Otherwise, you can buy one at your local electronics or computer store. Then follow the steps below.

Network

) jacks.

LAN

jack

1111 Load the PS2

supplied with the PS2 network adapter into the PlayStation 2.

2222 At the PlayStation’s main menu, select

Network Adapter Start-up Disc

ISP Setup.

that was

3333 If you have pre-existing network settings on your PlayStation

2, you will be prompted to select before selecting simply select

4444 Select

Chapter 3: Playing Online Games 33

Advanced Setup

Local Area Network (LAN)

and then

New Network Setting

. Otherwise,

Set Manual IP

5555 Fill out these fields:

IP Address Subnet Mask Default Gateway

or Router

Then select

Fill out these fields:

6666

Primary DNS Secondary DNS

Then select

7777 Select

the message,

successful! Please save your network setting.”

unsuccessful, re-check the information you entered in Steps 5 and 6. Then select

8888 Now enter a

and then select complete. Follow the prompts for online registration.

Continue

Test Settings

“The test for connecting to your ISP was

Continue

Network Setting Name

10.2.2.50

255.255.255.0

10.2.2.2

. A connection test runs. You will then see

If you are

(anything you choose)

. Your Service Provider setup is now

Save

9999 Now, using the computer connected to the V3, go to the V3’s

Advanced Setup Enable

address

Changes,

then

Important:

Outside game players need to know the V3’s To find this address, click the

Zoom Configuration Manager WAN Status

34 Zoom V3 User’s Guide

from the

10.2.2.50

then

Confirm

section.

page and click the

dropdown list, and enter the static IP

DMZ

in the

DMZ Host IP

Write Settings to Flash and Reboot

to complete the process.

System Status

page and scroll down to the

button. Then select

DMZ

field. Click

WAN IP address

icon at the top of any

Save

, and

3.3 Setting Up the V3 for Peer-

to-Peer Gaming and Multiplayer Game Hosting

There are only two cases where you need to set up your V3 for online gaming.

If you are using your computer to play a “

—

“

head-to-head

set up the V3 a web site. A peer-to-peer game is a game where two players are competing directly against one another. Popular peer-topeer games include Age of Empires, Command and Conquer Dark Reign 2, and Unreal Tournament. If you are unsure whether your game is a peer-to-peer game, check the game instructions.

If you are using your computer to play a

—

and you want to host the game.

include Half Life, Diablo II, Delta Force, Hexen II, Myth, Quake II, and Warcraft II, III.

In both these cases you will need to open one or more ports in the V3’s built-in firewall as described below, so that the firewall doesn’t block the other players. Set up a Virtual Server

Set up a DMZ

Important!

If your computer already has firewall software installed:

If you have third-party firewall software installed on your computer, such as the Windows XP firewall, you may need to deactivate it before opening ports by setting up a virtual server or a DMZ. If you don’t, your computer may block the ports you are trying to open. If you do not know how to deactivate the software, consult your Windows Help or the documentation that came with your software or computer.

•

For Virtual Server instructions, continue below.

” game over the Internet, you

you linked up to your partner by going to

unless

Popular multiplayer games

The two ways to accomplish this are to

if you only need to open a few ports, or

, which opens all the V3’s ports.

peer-to-peer

always

multiplayer game

” or

have to

•

For DMZ instructions, go to page 44.

Chapter 3: Playing Online Games 35

3.4 Setting Up a Virtual Server

1111

Find out which ports need to be opened for gaming.

Most peer-to-peer and multiplayer game manuals will tell you exactly which port or ports need to be opened. If yours didn’t, you may be able to look up the information at:

www.practicallynetworked.com/sharing/app_port_list.htm

If you have found your games port settings, we recommend that you

print them out, write them down now

manual handy

Different games require different numbers of ports to be open. This can be a single port, or it can be a hundred ports or more.

Each required port needs to be set individually, so the more ports that your game requires, the more time it will take to do the configuration.

meaning that the ports used by the game are constantly changing, so you can’t set the ports.

Some games even use “dynamic” ports,

, or

keep the game

There is a setting that opens all your ports for gaming

. If you can’t find the port settings in your game manual or

DMZ

on the web site shown above, or if you have to open more than 20 ports (which is the maximum allowed by the V3), or if your game documentation says that the game uses dynamic ports, or if you don’t want to spend the time to open multiple ports, refer to the DMZ instructions on page 44.

Warning!

Every time you open an additional port, it decreases the effectiveness of your firewall, so the less ports you open the better.

36 Zoom V3 User’s Guide

, called a

2222

Choose an IP address for Gaming.

Double-click the in your Web browser just the way you would normally type a web address) to get to the V3’s the

Advanced Setup

will see the starting and ending range of the V3’s dynamic (DHCP) LAN IP addresses. You need to choose an IP Address that is outside this range. Normally you should pick the next number. For example, if the range shown is 10.2.2.4 to 10.2.2.15, your Host IP Address should be the next IP address after

10.2.2.15, which would be 10.2.2.16. Unless you have changed the V3’s IP address settings, which is very unlikely, just use that number. Write down the number you choose for reference. The rest of the instructions will assume that you are using 10.2.2.16.

Gaming IP Address: _______________________________

Zoom V3 icon

icon, then click

on your desktop (or type 10.2.2.2

Zoom Configuration Manager

LAN Settings

. There you

higher

. Click

Windows users continue below. Macintosh users jump to Step 5 (page 39). Linux users jump to Step 6 (page 40).

3333

Windows Users Only: Open the TCP/IP Properties dialog box.

For Windows XP:

Control Panel

click (NOT left-click) highlight your NIC card’s

TCP/IP

and not have the words

Properties

box.

Chapter 3: Playing Online Games 37

and have the characters

to display the Windows

From the desktop click the

and then

Network Connections

Local Area Connection,

TCP/IP

AOL, Dial-up

entry (it should start with

10/100, NIC

, or

Adapter

TCP/IP Properties

button, point

Start

. Then right-

select

, or

Ether

). Click

Properties

in it –

dialog

For Windows 2000:

point to

Settings

From the desktop click the

and then

Network and Dial-up Connectio ns

Then right-click (NOT left-click)

Properties

start with in it – and not have the words

Properties

, highlight your NIC card’s

TCP/IP

and have the characters

AOL, Dial-up

to display the Windows

box.

button,

Start

Local Area Connection,

TCP/IP

TCP/IP Properties

entry (it should

10/100, NIC

, or

Adapter

, or

dialog

select

Ether

). Click

For Windows 98 and Me:

button, then point to click the

Network

icon to display the screen. Highlight your NIC card’s with

TCP/IP

and have the characters

– and not have the words

Properties

to display the Windows

From the desktop click the

Settings

and then

Control Panel.

Network

TCP/IP

10/100, NIC

AOL, Dial-up

, or

TCP/IP Properties

Start

Double-

configuration

entry (it should start

Adapter

, or

). Click

Ether

in it

dialog

box.

4444

Windows Users Only: Enter the IP Settings.

For Windows 2000 and XP:

Click the

Use the following IP address

DNS server addresses

enter the settings for

gateway

, and

IP address, Subnet mask, Default

Preferred DNS serve r.

buttons so that a black dot appears. Then

and

Use the following

Most users can copy the

information exactly as it is shown in the chart below. However,

you chose an IP address in Step 2 other than 10.2.2.16

, enter

the number that you chose instead of 10.2.2.16. When done, click

and

IP address 10.2.2.16 Subnet mask 255.255.255.0 Default gateway (V3’s LAN IP address) 10.2.2.2 Preferred DNS server 10.2.2.2

continue with Step 7.

For Windows 98 and Me:

Click

Specify an IP Address

Address

and

IP address in Step 2 other than 10.2.2.16

should enter the number that you chose instead of 10.2.2.16.

38 Zoom V3 User’s Guide

Subnet Mask

and enter the settings for

shown below,

unless you chose an

, in which case you

IP address 10.2.2.16 Subnet mask 255.255.255.0

Now click the Then click

Enable DNS.

DNS Configuration

Enter any name (i.e., your name, the

tab at the top of the menu.

words “My Computer”, a favorite word, or any other letters or numbers) in the box labeled

Fill in the

10.2.2.2 New gateway:

then

5555

DNS Server Search Order

, click

and then click the

Add,

box with the number

continue with Step 7

Macintosh Users Only: Open the TCP/IP Pane or

Host:

. A

name is required.

Host:

box with the number

Gateway

10.2.2.2

tab. Fill in the

and click

Add

and

Window and enter the IP settings.

For Mac OS X:

From the to display the the

Configure

Under the box and enter the settings for and

DNS Servers

in Step 1 other than 10.2.2.16

number that you chose instead of 10.2.2.16. When done, click or

Apply Now

, choose

Dock

Network

button.)

TCP/IP

, and

System Preferences

and then

pane. (For OS X 3, you also have to click

tab, highlight

Manually

in the

IP Address, Subnet Mask, Router,

shown below,

unless you chose an IP address

, in which case you should enter the

continue with Step 7.

Network

Configure:

list

Save

IP Address 10.2.2.16 Subnet Mask 255.255.255.0 Router

(V3’s LAN IP address)

DNS Servers 10.2.2.2

Chapter 3: Playing Online Games 39

10.2.2.2

For Mac OS 7.6.1 – 9.2.2:

From the to display the

Manually Address, Subnet mask, Router address,

shown below,

addr. other than 10.2.2.16

menu, choose

Apple

TCP/IP

in the

and then

TCP/IP

and

Name server

tab, highlight

Window. Under the

Configure:

list box and enter the settings for

Control Panels

unless you chose an IP address in Step 1

, in which case you should enter the number

TCP/IP

that you chose instead of 10.2.2.16. When done, close the Window and you will be prompted to click

Save

. Then

continue with

Step 7.

IP address 10.2.2.16 Subnet mask 255.255.255.0 Router address

(V3’s LAN IP address)

Name server addr. 10.2.2.2

6666

Red Hat Linux Users Only:

aaaa

Edit /etc/sysconfig/network-scripts/ifcfg-eth0 so that it contains the following lines:

DEVICE=eth0 ONBOOT=yes BOOTPROTO=static BROADCAST=10.2.2.255 NETMASK=255.255.255.0 IPADDR=10.2.2.16 GATEWAY=10.2.2.2 NETWORK=10.2.2.2

10.2.2.2

bbbb

Then edit or create /etc/resolv.conf so that it contains the following line:

NAMESERVER=10.2.2.2

Note:

If you are using another version of Linux and you are unsure how to enter this information, consult the help file or documentation that came with your operating system.

40 Zoom V3 User’s Guide

cccc

Continue with Step 7.

7777

All Users: Go back to the V3’s Advanced Setup page and click the Virtual Server button.

If you already closed the click the Zoom V3 icon on your desktop (or type 10.2.2.2 in your Web browser) and click the

8888

Configure the Virtual Server.

This is where you’ll need to enter the information that you got from your gaming manual or the

www.practicallynetworked.com can only configure one port at a time

a new port, your computer will reboot when you hit

Settings to Flash and Reboot

Tip:

If you have more than a few ports, this process could take a long time. An option is to set up a DMZ,

your ports at once.

Zoom Configuration Manager

Advanced Setup

web site.

See page 44 for instructions.

icon.

Unfortunately, you

. Each time you configure

which opens all

, double-

Write

Chapter 3: Playing Online Games 41

Enter the information shown below now on the Virtual Server Configuration page.

Public Port

Private Port

Port Type

Host IP Address

Inbound port from the Internet that you want to open. This is the port number, or one of the port numbers, that you got from your gaming manual or the web site at

www.practicallynetworked.com

Enter the same port number that you entered in the Public Port field above. (Technically, the Private Port is the inbound port from the V3 that you want to open to the LAN side.) Note: You cannot leave the Private Port field blank.

The default is TCP. Some games use both TCP and UDP. If your game uses both port types, you will have to create two Virtual Server entries for each port you want to open. Once you will have to enter the Public Port, Private Port, and Host IP address, and select TCP, and then you will have to fill in the same fields again and select UDP.

Fixed IP address of the host computer—

is the same IP address that you chose in Step 2 and entered in Step 4,

10.2.2.16.

probably

this

42 Zoom V3 User’s Guide

9999

After entering the above information, click Add This Setting.

Click

1010

Your computer will reboot.

ports, go back to Step 8

Important:

Outside game players will need to know the V3’s

address

top of any to the

Write Settings to Flash and Reboot

If you need to open additional

on page 41 and repeat.

. To find this address, click the

Zoom Configuration Manager

WAN Status

section.

System Status

page and scroll down

WAN IP

icon at the

Chapter 3: Playing Online Games 43

3.5 Setting Up a DMZ

If you are playing a game or using an application that requires a

specific port or ports to be open

on setting up a Virtual Server. A virtual server can have a maximum of 20 ports open.

If you need more than 20 ports open, or you don’t know which ports to open (some games or applications like NetMeeting use “dynamic” ports, meaning that the ports used by the game are constantly changing, so it is not possible to set specific ports), you have to set up what is called a DMZ (Demilitarized Zone).

To set up a DMZ, you need to make all four of the settings in the chart below. You make these settings on the computer where you set up the DMZ, no matter whether the computer is a Windows, Macintosh, or Linux computer.

Important! If your computer already has firewall software installed:

you have third-party firewall software installed on your computer, such as the Windows XP firewall, you may need to deactivate it before opening ports by setting up a virtual server or a DMZ. If you don’t, your computer may block the ports you are trying to open. If you do not know how to deactivate the software, consult your Windows Help or the documentation that came with your software or computer.

, go to page 36 for instructions

IP address 10.2.2.16

Subnet mask 255.255.255.0 Default gateway or router

(V3’s LAN IP address)

Preferred DNS server

or Name server

44 Zoom V3 User’s Guide

(see Step 1 below)

10.2.2.2

1111

Choose an IP address.

Double-click the in your Web browser just the way you would normally type a web address) to get to the V3’s the

Advanced Setup

DMZ IP Address: _______________________________

Zoom V3 icon

icon, then click

on your desktop (or type 10.2.2.2

Zoom Configuration Manager.

LAN Settings

. There you

higher

Click

Windows users continue below. Mac users jump to Step 4 (page 47). Linux users jump to Step 5 (page 48).

2222

Windows Users Only: Open the TCP/IP Properties dialog box.

For Windows XP:

Control Panel

click (NOT left-click) highlight your NIC card’s

TCP/IP

and not have the words

Properties

box.

Chapter 3: Playing Online Games 45

and have the characters

to display the Windows

From the desktop click the

and then

Network Connections

Local Area Connection,

TCP/IP

AOL, Dial-up

entry (it should start with

10/100, NIC

, or

Adapter

TCP/IP Properties

button, point

Start

. Then right-

select

, or

Ether

). Click

Properties

in it –

dialog

For Windows 2000:

point to

Settings

From the desktop click the

and then

Network and Dial-up Connectio ns

Then right-click (NOT left-click)

Properties

start with in it – and not have the words

Properties

, highlight your NIC card’s

TCP/IP

and have the characters

AOL, Dial-up

to display the Windows

box.

button,

Start

Local Area Connection,

TCP/IP

TCP/IP Properties

entry (it should

10/100, NIC

, or

Adapter

, or

dialog

select

Ether

). Click

For Windows 98 and Me:

button, then point to click the

Network

icon to display the screen. Highlight your NIC card’s with

TCP/IP

and have the characters

– and not have the words

Properties

to display the Windows

From the desktop click the

Settings

and then

Control Panel.

Network

TCP/IP

10/100, NIC

AOL, Dial-up

, or

TCP/IP Properties

Start

Double-

configuration

entry (it should start

Adapter

, or

). Click

Ether

in it

dialog

box.

3333

Windows Users Only: Enter the IP Settings.

For Windows 2000 and XP:

Click the

Use the following IP address

DNS server addresses

enter the settings for

gateway

, and

IP address, Subnet mask, Default

Preferred DNS serve r

buttons so that a black dot appears. Then

and

Use the following

. Most users can copy the

information exactly as it is shown in the chart below. However,

you chose an IP address in Step 1 other than 10.2.2.16

, enter

the number that you chose instead of 10.2.2.16. When done, click

and

continue with Step 6.

IP address 10.2.2.16 Subnet mask 255.255.255.0 Default gateway (V3’s LAN IP address) 10.2.2.2 Preferred DNS server 10.2.2.2

For Windows 98 and Me:

Click

Specify an IP Address

Address

and

IP address in Step 1 other than 10.2.2.16

should enter the number that you chose instead of 10.2.2.16.

46 Zoom V3 User’s Guide

Subnet Mask

and enter the settings for

shown below,

unless you chose an

, in which case you

IP address 10.2.2.16 Subnet mask 255.255.255.0

Now click the Then click

Enable DNS.

DNS Configuration

Enter any name (i.e., your name, the

tab at the top of the menu.

words “My Computer”, a favorite word, or any other letters or numbers) in the box labeled

Fill in the

10.2.2.2 New gateway:

DNS Server Search Order

, click

and then click the

Add,

box with the number

Host:

. A

name is required.

Host:

box with the number

Gateway

10.2.2.2

tab. Fill in the

, click

Add

, and

then

continue with Step 6.

4444

Macintosh Users Only: Open the TCP/IP Pane or Window and enter the IP settings.

For Mac OS X:

From the to display the the

Configure

Under the box and enter the settings for and

DNS Servers

address in Step 1 other than 10.2.2.16

enter the number that you chose instead of 10.2.2.16. When done, click

Save

, choose

Dock

Network

button.)

TCP/IP

Apply Now

System Preferences

and then

pane. (For OS X 3, you also have to click

tab, highlight

Manually

in the

IP Address, Subnet Mask, Router,

as shown below,

unless you chose an IP

, in which case you should

, and

continue with Step 6.

Network

Configure:

list

IP Address 10.2.2.16 Subnet Mask 255.255.255.0 Router

(V3’s LAN IP address)

DNS Servers 10.2.2.2

10.2.2.2

For Mac OS 7.6.1 – 9.2.2:

Chapter 3: Playing Online Games 47

From the to display the

Manually Address, Subnet mask, Router address,

shown below,

addr. other than 10.2.2.16

menu, choose

Apple

TCP/IP

in the

and then

TCP/IP

and

Name server

tab, highlight

Window. Under the

Configure:

list box and enter the settings for

Control Panels

unless you chose an IP address in Step 1

, in which case you should enter the number

TCP/IP

that you chose instead of 10.2.2.16. When done, close the Window and you will be prompted to click

Save

. Then

continue with

Step 6.

IP address 10.2.2.16 Subnet mask 255.255.255.0 Router address

(V3’s LAN IP address)

Name server addr. 10.2.2.2

5555

Red Hat Linux Users Only:

aaaa

Edit /etc/sysconfig/network-scripts/ifcfg-eth0 so that it contains the following lines:

DEVICE=eth0 ONBOOT=yes BOOTPROTO=static BROADCAST=10.2.2.255 NETMASK=255.255.255.0 IPADDR=10.2.2.16 GATEWAY=10.2.2.2 NETWORK=10.2.2.0

10.2.2.2

bbbb

Then edit or create /etc/resolv.conf so that it contains the following line:

NAMESERVER=10.2.2.2

Note:

If you are using another version of Linux and you are unsure how to enter this information, consult the help file or documentation that came with your operating system.

48 Zoom V3 User’s Guide

cccc

Continue with Step 6.

6666

All Users: Go back to the V3’s Advanced Setup page and click the DMZ button to open the DMZ Configuration page.

If you already closed the double-click the Zoom V3 icon on your desktop (or type

10.2.2.2 in your Web browser) and click the icon.

7777

Configure the DMZ.

Select

Enable Host IP to Flash and Reboot

Important:

Outside users will need to know the V3’s find this address, click the

Zoom Configuration Manager WAN Status

from the

box. Click

section.

Save Changes

. You’re done!

Zoom Configuration Manager

Advanced Setup

list, and enter

DMZ

and then click

System Status

page and scroll down to the

10.2.2.16

WAN IP address

icon at the top of any

Write Settings

in the

DMZ

. To

Chapter 3: Playing Online Games 49

Using the V3’s Advanced

Firewall

This chapter describes the V3’s advanced firewall and the types of protection it offers. If you are like most users, you probably will not need to modify your firewall settings. If, however, you are an administrator or an expert user who wants to customize the firewall to protect a network against specific threats, you should refer to this chapter.

You can think of the firewall as playing a role like that of a guard at the gate of an ancient walled city. The guard has a great scroll, which lists allowed and proscribed traffic. In one possible set of rules, visitors may enter only if they show an invitation from a citizen of the city. Children may not leave the city. The guard may allow entry of carts of flour, but only for delivery to the bakery. Any messenger who doesn’t know the password to the city is thrown in the moat, and can’t pass through the gate.

You may set the policies of your firewall, which is like writing the rules on the great scroll in the example. The firewall will then follow the rules, acting like the guard. Instead of controlling entry and exit of goods and people, you control entry and exit of particular types of IP packets. In general, you will want to do this to prevent unwanted packets from entering your network (this is the purpose of the wall in the first place).

50 Zoom V3 User’s Guide

By default, the firewall will allow only those packets to enter that you are likely to need; for example, in response to a request for a web page, or as part of a VoIP call you make. You may want to accept other, specific packets, perhaps to facilitate Internet gaming, or because you want people outside your network to access a server you have set up. You may want to prevent some users from accessing the Internet at all.

To access the V3’s firewall settings, from the page, click the

Firewall

button. (If you have exited from the V3

Advanced Setup

and have forgotten how to establish communication with it, refer to page 15.)

The main Firewall page displays.

If you ever want to disable the advanced firewall, there is an

Note:

option to do so at the bottom of the page.

Chapter 4: Using the V3’s Advanced Firewall 51

4.1 Main Firewall Features

The V3’s (DoS) Denial of Service firewall features are grouped together in the top section, under features mean that the V3 provides protection from a potentially devastating attack on your computer. Such attacks can overwhelm and shut down a computer or a server. The V3’s DoS features are grouped together as follows:

• Protection Policy

• Hacker Log

• Service Filtering.

Advanced Options

Protection Policy

. These DoS

Click the protections. Protection policies provide a defense from the most common methods of tampering with the security of a network. All the defense mechanisms listed below are enabled by default.

52 Zoom V3 User’s Guide

Protection Policy

link to display the basic and advanced

IP Spoof checking

Ping of Death checking

Land Attack checking

Reassembly checking

SYN (synchronize) Flooding checking

ICMP Redirection checking

Source Routing checking

Winnuke checking

Inspects so-called “trusted” IP addresses to ensure legitimacy.

Prevents oversized ping packet fragments (totaling more than 65,536 bytes) from getting through— which cause the computer to hang or crash.

Guards against attackers who mimic source and destination ports and IP addresses, causing infinite loops and system crashes.

Ensures correct reassembly of datagrams— prevents attackers from sending a continuous stream of identical, invalid datagram fragments that can cause system state problems.

Prevents attackers from flooding the system with incomplete synchronizat ion connection requests, which can exhaust server resources and cause operating system crashes.

Keeps route information hidden, ensuring that ICMP messages cannot be compromised, or forged, and redirected to the attacker’s destination of choice.

Prevents attackers from illegally obtaining network data by stipulating that data packets must follow strict source routing.

Only applicable to Windows 95, NT, and 3.11 systems. Prevents OOB (out of band) data from reaching an IP address, which can cause lost connections and system crashes.

Chapter 4: Using the V3’s Advanced Firewall 53

Hacker Log

Whenever the firewall prevents a packet from being delivered because of a perceived security threat, the

Hacker Log

keeps track. You have the option of specifying which types of messages are logged in and displayed. directly related to the

Protection Policy

These options are

Note:

page described above.

feature

Alert Log

Log Database Properties Log Frequency

General Log

54 Zoom V3 User’s Guide

Click to add any of these types of attacks—SYN Flooding, Ping of Death, IP Spoofing, Win Nuke—to the log entries in the system log of policy violations. (To view the log, go to the page and click

You have the option of selecting how often a particular type of hacker event can occur before the V3 generates a system log entry. The default is every 100 records or events. Available range is 1-65535 records/events.

Click to add General Attacks, Deny Policies, or Allow Policies to the log entries in the system log of policy violations. (To view the log, go to the

Advanced Setup Log

.) General Attacks are those most likely to occur—Land Attack, Reassembly Attack, ICMP Redirection, and Source Routing. Deny Policy and Allow Policy are tied to inbound and outbound firewall policies (see page 56).

Advanced Setup

System Log.

page and click

)

System

Once you’ve made your selections, click

Settings to Flash and Reboot

Save Changes

and

Write

Service Filtering

The Service Filtering feature lets you give certain users permission to access the V3 from outside the network—that is, over the Internet. If you enable one of the services listed on this page, the V3’s firewall will open up the appropriate port to allow the service to work.

PING from External Network

FTP from External Network*

DNS from External Network

IKE from External Network

RIP from External Network

DHCP from External Network

Disabled by default. Enable it to allow an external user to ping your V3. This can be useful if you need to troubleshoot your unit.

Disabled by default. Enable it to allow an external user to ftp into your V3. Typically, you would do this if you wanted someone to check the V3’s configuration.

Disabled by default. Enable it to allow your V3 to accept DNS requests from an external source.

Disabled by default. Enable it to allow a VPN (virtual private network) connection to your network.

Disabled by default. Enable it to allow your V3 to receive RIP (Routing Information Protocol) requests from an external source. The Technical Reference Manual contains details about RIP; go to

www.zoom.com

Disabled by default. Enable it to allow your V3 to receive DHCP requests from an external source.

Chapter 4: Using the V3’s Advanced Firewall 55

*Important:

FTP into the V3, you must go to the V3’s click the Server in the dropdown list and

side FTP access

feature to work.

To complete the step of allowing remote users to

Misc. Config.

button, and do the following: Enable FTP

uncheck

.” FTP must be enabled in both places for this

Advanced Setup

the box “

Disable WAN

page,

Once you’ve made your selections, click

Settings to Flash and Reboot

Save Changes

and

Write

4.2 Creating Inbound/Outbound Policies

The V3 offers ways to tailor, or restrict, incoming and outgoing Internet traffic to increase security. Your V3 comes with three inbound/outbound policies preconfigured for VoIP: 1) SIP Port 5060; 2) RTP Media Base 5000; 3) TFTP Port 60.

To create additional policies, from the main the

Inbound Policy

what you want to do.

Tip:

When setting up policies, it may help to think of inbound and outbound policies as mirror images of each other. In each case, the source and destination IP addresses, subnet masks, and ports are reversed. That is, for an inbound policy, the source address appears on the WAN side, and the destination appears on the LAN side; for an outbound policy, the source is on the LAN side and the destination is on the WAN side.

Outbound Policy

Firewall

link, depending on

page, click

56 Zoom V3 User’s Guide

Inbound Polic ies

Inbound firewall policies allow you to filter the traffic that arrives over the Internet—from the WAN side to the V3 LAN side— based on rules that you set up.

Src IP

Dest IP

Src Port

Dest Port

Transport Protocol

Filtering Action Time Window

Filtering

Chapter 4: Using the V3’s Advanced Firewall 57

Source IP address to which this rule should apply.*

Destination IP address to which this rule should apply.*

Source Port number to which this rule should apply.*

Destination Port number to which this rule should apply.*

Protocol to be used. Choices are All, TCP, UDP, ICMP, AH, ESP, GRE.

Choices are Allow or Deny. Default is none. If you set up Time Groups

(see page 62), they appear in this list as options.

*For each of these fields, choices are any IP address, a single IP address, an IP range, or a mask range.

Short for Database. Default is none. If you set up IP Groups or Service Groups (see page 60 and 62), they appear in this list as options.

Once you have entered all applicable information, click

Inbound Policy

. From the subsequent page that displays, you can move or edit this policy using the Up, Dn (short for Down), and

Delete

buttons.

Important:

The firewall applies all

Add

Edit

inbound policies in a top-down order according to their location in the policy table. Once you have completed the creation of your rules, use the Up and Dn buttons to put them in order in the table from top to bottom. You can always add an

policy at the

All

bottom of the list, so that if there are any packets that don’t match any of the above policies in the list, they will be denied (if you set up

Deny All

), or permitted (if you set up

Allow All

Outbound Policies

Outbound firewall policies allow you to filter the traffic that users inside the firewall—on the V3’s LAN side—are allowed to send out over the Internet—to the WAN side.

Src IP

58 Zoom V3 User’s Guide

Source IP address to which this rule should apply.*

Dest IP

Src Port

Dest Port

Transport Protocol

Filtering Action Time Window

Filtering

Destination IP address to which this rule should apply.*

Source Port number to which this rule should apply.*

Destination Port number to which this rule should apply.*

Protocol to be used. Choices are All, TCP, UDP, ICMP, AH, ESP, GRE.

Choices are Allow or Deny. Default is none. If you set up Time Groups

(see page 62), they would appear in this list as options.

Short for Database. Default is none. If you set up IP Groups or Service Groups (see page 60 and 62), they would appear in this list as options.

*For each of these fields, choices are any IP address, a single IP address, an IP range, or a mask range.

Once you have entered all applicable information, click

Outbound Policy

. From the subsequent page that displays, you

Add

can move or edit this policy using the Up, Dn (short for Down),

Edit

, and

Delete

buttons.

Important:

The firewall applies outbound policies in a top-down order according to their location in the policy table page. Once you have created all your rules, or policies, use the Up and Dn buttons to put them in order in the table from top to bottom. You can always add an

policy at the

All

bottom of the list, so that if there are any packets that don’t match any of the above policies in the list, they will be denied (if you set up

Deny All

Chapter 4: Using the V3’s Advanced Firewall 59

), or permitted (if you set up

Allow All

4.3 Setting Up Firewall Databases

The V3 includes options to set up databases of user information, so you can create different combinations of user groups. Drawing from these groups, or databases, you can then create and apply certain inbound and outbound policies and restrict Internet traffic. For example, if you don’t want your children accessing the Internet during the day, you can set up a time group that blocks access from 8am to 5pm. For instructions on how to create inbound and outbound policies, refer to the section above.

•

IP Group

•

Service Group

•

Time Group.

IP Group

The

IP Group

and assign a group name to them. That way, you can create a set of inbound and outbound firewall policies pertaining to multiple individuals simultaneously. For example, if you have a small office and you don’t want certain computers (or users) to have Internet access, you can set up an IP group that includes those computers and then set up an outbound policy that blocks Internet access for that IP group.

60 Zoom V3 User’s Guide

page lets you specify IP addresses and subnet masks

IP/Mask

IP Entry Name

IP addr.1

IP addr.2

There are three ways to use this database. Choices

Single IP, IP Range

are

Subnet Mask

, or

. Your selection depends on whether you want to specify one IP address for an entire group, a range of IP addresses for a group, or a range of subnet masks for a group.

Name of your choosing. Purpose is to identify the IP group you want to set up. Maximum field length=19 characters.

IP address that you want to assign to a group. If you selected If you selected the

Single IP

IP Range

, enter that IP address here.

option because you want to designate a range of addresses, enter the beginning of the range here and enter the ending range in the IP

If you selected the

addr.2

field.

Subnet Mask

option, enter the

desired IP address here and enter the subnet mask

IP addr.2

in the

field. All addresses falling within that

subnet will be included in the group you set up. If you are using the

Single IP

option, this field is not

applicable. If you are using the

of the IP address range here. Note: IP

IP Range

option, enter the end

addr.1

has to

contain the beginning of the range. If you are using the

Subnet Mask

option, enter the subnet mask here. The subnet mask divides IP addresses into groups. In the

IP addr.1

field, you must enter an IP address of the group that you want in the database. All IP addresses within the same group as the address in the

IP addr.1

field will be

affected. For example, if you enter the IP address 192.168.0.1

ip addr.1

in the

255.255.255.0 in the

field and the subnet mask

ip addr.2

field, the group will include the addresses 192.168.0.1 to 192.1 68.0.255 (for a total of 255 addresses). If you enter the IP address 192.168.0.1 in the subnet mask 255.255.255.240 in the

ip addr.1

field, and the

ip addr.2

field,

the group will include the addresses 192.168.0.1 to

192.168.0.15 (a total of 15 addresses).

Chapter 4: Using the V3’s Advanced Firewall 61

Once you have filled in these fields, click

Add/Modify this entry

A new page displays, showing the new entry at the top, with two buttons

Modify

and

Delete

. You can change or delete this entry at

any time. From this page, you can also add new entries.

Service Gro u p

The Service Group page lets you specify a port and assign a group name to it. This is useful if you want to identify a group by a particular port. You can then use that service group when creating an inbound or outbound policy.

Service Entry Name

TCP/UDP

Port #

Once you have filled in these fields, click

Name of your choosing. Purpose is to identify the group that you want to assign to a particular port. Maximum field length=19 characters.

Specify which protocol this group should use, TCP (Transmission Control Protocol) or UDP (User Datagram Protocol).

Port number of your choosing that should be associated with this group.

Add/Modify this entry

A new page displays, showing the new entry at the top, with two buttons

Modify

and

Delete

. You can change or delete this entry at

any time. From this page, you can also add new entries.

Time Group

The

Time Group

particular time period and assign a group name to it. For example, if you don’t want your children accessing the Internet during the day, you can set up a time group that blocks Internet access from 8am to 5pm. Time windows are useful when configuring inbound and outbound firewall policies for a particular group of individuals.

62 Zoom V3 User’s Guide

, or

Time Window

, page lets you specify a

Time Window Name

Time Period

Name of your choosing. Purpose is to identify the group that you want to associate with a given time period. Maximum length=19 characters.

Starting and ending time window—day, hour, minute, and AM or PM.

Once you have filled in these fields, click

Add/Modify this entry

A new page displays, showing the new entry at the top, with two buttons

Modify

and

Delete

. You can change or delete this entry at

any time. From this page, you can also add new entries.

Chapter 4: Using the V3’s Advanced Firewall 63

Appendix A

DSL Internet Settings Tables

You can use the information in these tables if you need help making your DSL selection on page 16. Many DSL providers use different settings depending on the region in which they are operating, which is why there may be more than one setting for your service provider. The setting for your service provider labeled (1) is the most commonly used setting and should be tried first. The next most common is labeled (2), and so on. You may have to try more than one setting, which is why it is better to get the correct setting from your service provider if possible. If your service provider is not shown, and the settings for Service Provider Not Shown

Service Provider Not Shown don’t work, try the settings for the

Service Provider Not ShownService Provider Not Shown company that provides local phone service in your area.

64 Zoom V3 User’s Guide

USA Service Providers DSL Connection Type

AllTel (1) PPPoE AllTel (2) 1483

August.net (1) 1483 August.net (2) 1483 BellSouth PPPoE CenturyTel (1) PPPoE CenturyTel (2) 1483 Covad PPPoE Earthlink (1) PPPoE Earthlink (2) PPPoE GWI 1483 Qwest (1) PPPoA Qwest (2) PPPoA SBC (1) PPPoE SBC (2) 1483 SBC (3) 1483 Sprint (1) PPPoA Sprint (2) PPPoE Verizon (1) PPPoE Verizon (2) 1483

Service Provider Not Shown

PPPoE

Outside USA DSL Connection Type

Australia-Telstra PPPoA Argentina PPPoA

Belgium-ADSL Office 1483 Belgium-Turboline PPPoA Bolivia 1483 Colombia - EMCALI PPPoA Denmark-Cybercity,

Tiscali France (1) PPPoE

France (2) PPPoA France (3) PPPoA Germany PPPoE Hungary-Sci-Network PPPoE Iceland-Islandssimi PPPoA Iceland-Siminn PPPoA

Appendix A: DSL Internet Settings Tables 65

PPPoA

Israel PPPoA Italy PPPoA Jamaica (1) PPPoA Jamaica (2) 1483 Kazakhstan PPPoA Netherlands-BBNED PPPoA Netherlands-MX Stream PPPoA Portugal PPPoE Saudi Arabia (1) PPPoE Saudi Arabia (2) PPPoE Saudi Arabia (3) 1483 Saudi Arabia (4) 1483 Saudi Arabia (5) 1483 Saudi Arabia (6) 1483 Spain-Albura, Tiscali PPPoA Spain-Colt Telecom, Ola

Internet Spain-EresMas, Retevision Spain-Telefonica (1) PPPoE

Spain-Telefonica (2), Terra Spain-Wanadoo (1) PPPoA

Spain-Wanadoo (2) PPPoE Spain-Wanadoo (3) 1483 Sweden-Telenordia PPPoE Sweden-Telia 1483

Switzerland PPPoE Turkey(1) PPPoE Turkey(2) PPPoA UK (1) PPPoA UK (2) PPPoE Venezuela-CANTV 1483 Vietnam PPPoE

PPPoA PPPoA

1483

66 Zoom V3 User’s Guide

Appendix B

VoIP Phone Installation

Options

Your V3 gateway makes it easy to make both VoIP calls over the Internet and regular phone calls using your standard phone service. You can plug a single telephone into the V3’s PHONE jack. You may prefer to connect more than one phone to the V3 so that you can make VoIP calls from other rooms. You have a choice of two ways to accomplish this without running wires.

Plug Multiple Phones Directly into the V3

•

Plug Multiple Phones Directly into the V3Plug Multiple Phones Directly into the V3 Use Cordless Phones to Link to the V3

Use Cordless Phones to Link to the V3

•

Use Cordless Phones to Link to the V3Use Cordless Phones to Link to the V3

Each of these ways is very easy and virtually foolproof.

Plug Multiple Phones Directly into the V3

If you want more than one phone near the V3—in a small office, for example—you can use standard telephone adapters to connect multiple phones. These adapters are called T-adapters or 2-jack modular adapters; many people use them to plug in their answering machines. You can plug in as many phones as you’d like. (If you plug multiple phones directly into the V3, just be sure that when you add up all their Ringer Equivalence Numbers (RENs), the total is 5 or lower. Virtually all phones show the REN somewhere. Most phones have a REN that’s 1 or lower.)

PHONE

PHONEPHONE

Use Cordless Phones to Link to the V3

If you have a cordless phone that has more than one handset, simply plug the base station into the V3—you can then make VoIP and regular calls using all the handsets.

If you have a wireless network that operates over the typical

Note:

2.4GHz frequency and you want to use cordless phones, it is best if you use 900MHz or 5GHz phones; that way, you will minimize any chance of interference.

Appendix A: DSL Internet Settings Tables 67

Appendix C

Mac and Linux Users: Setting

TCP/IP Network Settings

If you are using the Linux operating system, or if you are using a Macintosh computer, you must ensure that your computer’s network, or TCP/IP, settings are configured correctly. Otherwise, you will not be able to connect to the Internet. Windows automatically configures your network settings, so you don’t have to perform this task. Linux users: Turn to page 69. Macintosh users: Continue below.

Macintosh TCP/IP Settings

Depending on your Mac OS, the directions to configure your Macintosh’s network settings will differ. For OS X, follow the instructions below. Otherwise go to page 69.

For Mac OS X

From the

1111

Network

have to click the From the

2222

selected. Under the

3333

Under the

4444

highlighted in the into the

Click

5555

Network

For Mac OS X, you’re done with your network settings. Now

6666

return to

68 Zoom V3 User’s Guide

DHCP Client ID

Apply Now

, choose

Dock

to display the

Configure

Location:

drop-down tab, choose

Show TCP/IP

pane.

Configuring Your V3

System Preferences

Network

button.)

list box, make sure

tab, make sure that

Configure:

(or

Save

list box. Do not enter anything

field.

if prompted) and close the

and then

pane. (For OS X 3, you also

Automatic

Built-in Ethernet

Using DHCP

on page 14.

For Mac OS 7.6.1 - 9.2.2

1111

2222

From the

TCP/IP

Under

Connect via:

to display the

menu, choose

Apple

TCP/IP

, select

Control Panels

Window.

Ethernet built-in

and then

Under

Configure:

Do not enter anything in the

3333

Close the save the changes. Click

4444

Now return to

TCP/IP

, select

Configuring Your V3

Using DHCP Server

DHCP Client ID

Window. You will be asked if you want to

Save

on page 14.

field.

Linux TCP/IP Settings

The instructions for setting up boot-time DHCP vary dramatically by distribution, so you may want to refer to your particular version’s documentation.

Note:

need to pick distinct Ethernet identifiers for each (eth0, eth1, eth2, etc.). If you select an identifier other than eth0 for your ADSL modem, use that identifier throughout.

If you have more than one network card installed, you will

Appendix C: Macintosh and Linux Users: Setting TCP/IP Network Settings 69

For RedHat

Edit or create

/etc/sysconfig/network-scripts/ifcfg-eth0

that it contains the following three lines:

DEVICE=eth0 ONBOOT=yes BOOTPROTO=dhcp

For SuSE

Edit the file

/etc/rc.config

NETCONFIG, NETDEV _0,

Set them as follows (see the instructions in

NETCONFIG="_0" NETDEV_0="eth0" IFCONFIG_0="dhcpclient"

Reboot with this command:

; search for the variables

and

IFCONFIG_0.

/sbin/shutdown -r now

For Debian

Add this line to the file

. Reboot with this command:

dhcp

Now return to

Configuring Your V3

/etc/network/interfaces: iface eth0 inet

/sbin/shutdown -r now

on page 14.

rc.config

70 Zoom V3 User’s Guide

Appendix D

Troubleshooting

Our Technical Support staff is ready to help you with any questions you may have. However, if you are having trouble, you may find an easy solution below. Otherwise, refer to the Frequently Asked Questions (FAQs) on the CD (click Support or visit our web site for the latest tips: www. zoom.com

www.zoom.com

www.zoom.comwww.zoom.com

Connection Troubleshooting Tips

In order to troubleshoot your Internet connection problem, we recommend you first determine if the V3 has a WAN IP address or not. The first tip below tells you how to determine if you have a WAN IP address. Depending on your answer, we will recommend other troubleshooting steps you should take to solve the problem.

If you can’t connect to the Internet, first make sure that you have a WAN IP address:

Support),

SupportSupport

Go to the V3’s You should see a WAN IP address listed.

To get to the V3’s

icon on your desktop (or type

Zoom

browser). Then log in by entering the User Name Password

Appendix D: Troubleshooting 71

System Status

zoomvoip

, and click the

page and click

page, double-click the

10.2.2.2

System Status

in your Web

admin

WAN Status

and the

icon.

If you have a WAN IP address, skip to page 72. If you don’t have a WAN IP address and you are using a

Cable Modem or a DSL PPPoA or 1483 Modem, your next step should be to do a Release/Renew operation.

Go to the V3’s

1111

DHCP Status

2222 Select 3333 Select 4444

Release

Renew

Go to your Web browser

Netscape Navigator) and address. If you are unsuccessful, check to see if you have a WAN IP address (see page 71). If you do not, you should contact Zoom Technical Support.

Advanced Setup

and click

Save Changes

try to connect

page and click

(i.e., Internet Explorer or

to a familiar Web

WAN

If you have a WAN IP address, but can’t connect to the Internet, make sure that:

Your Ethernet or USB cable connections are okay.

Check that the appropriate V3 front panel light is lit (

2, 3, or 4

good.

Your WAN connection is okay.

Check that the V3 front panel confirm that the connection to your cable or DSL modem is good.

). This will confirm that the connection is

USB

LINK

light is lit. This will

LAN 1,

Your computer’s TCP/IP properties are correct. Macintosh users:

Linux users: Windows users:

72 Zoom V3 User’s Guide

TCP/IP instructions are on page 68.

TCP/IP instructions are on page 69.

1111 First open the Windows

TCP/IP Properties

How you do this depends on your version of Windows:

—For Windows 2000:

point to Then right-click (NOT left-click)

Properties

with and not have the words

Properties

Settings

, highlight your NIC card ’s

TCP/IP

and have the characters

to display the Windows

From the desktop clic k the

and then

Network and Dial-up Connections

Local Area Connection,

AOL, Dial-up

TCP/IP Properties

TCP/IP

10/100, NIC

, or

entry (it should star t

Adapter

Start

, or

). Click

dialog box.

button,

select

in it –

Ether

dialog box.

—For Windows XP:

Control Panel

(NOT left-click) highlight your NIC card’s

TCP/IP

not have the word s display the Windows

—For Windows 98 and Me:

button, then point to click the Double-click NIC card’s

TCP/IP

not have the word s

TCP/IP Properties

2222

and have the characters

Network

and have the characters

If you are using DHCP (most users), check that your

From the desktop click the

and then

Local Area Connection,

AOL, Dial-up

icon to display the

AOL, Dial-up

Network Connections

TCP/IP

TCP/IP Properties

Settings

TCP/IP

dialog box.

entry (it should start with

10/100, NIC

, or

Adapter

From the desktop clic k the

and then

Network

entry (it should start with

10/100, NIC

, or

Adapter

Control Panel.

select

, or

). Click

dialog box.

configuration screen.

, or

) to display the

button, point

Start

. Then right-click

Properties

Ether

Properties

Double-

Ether

DHCP settings are okay. If you are using a static IP address, skip to Step 3.

For Windows 2000 and XP:

Make sure that selected on the

address automatically” Configuration

“Obtain an IP address automatically” General

tab and that

“Obtain a DNS server

is selected on the

DNS

tab. All fields should be blank.

in it – and

Start

in it – and

For Windows 98 and Me:

Make sure that selected at the selected on the blank.

Appendix D: Troubleshooting 73

“Obtain an IP address automatically”

IP Address

DNS Configuration

tab and that “

tab. All fields should be

Enable DNS

” is

3333

If you are using a static IP address, check that your IP settings are okay.

For Windows 2000 and XP:

Click the

following DNS server addresses

appears. Then enter the settings for

mask, Default gateway

by your provider.

For Windows 98 and Me:

Click

Address

Use the following IP address

, and

Preferred DNS server

Specify an IP address

and

Subnet Mask

and enter the settings for

as assigned by your provider.

and

Use the

buttons so that a black dot

IP address, Subnet

assigned

Now click the

. Enter any name (i.e., your name, the words “My

DNS

Computer”, a favorite word, or any other letters or numbers) in the box labeled

Fill in the

10.2.2.2

top of the page. Fill in the number

Your service provider’s broadband connection is functioning properly.

Unplug the Ethernet cable that you plugged into the V3’s

jack (the one that you unplugged from your PC). Plug it

WAN

back into the PC and see if you are able to connect to the Internet. If you are not able to connect, contact your service provider.

•

Your service provider’s broadband connection is functioning properly by placing a call to customer support.

DNS Configuration

. A

Host:

DNS Server Search Order

, click

10.2.2.2

and then click the

Add,

, and click

Host:

New gateway:

Add

tab. Then click

name is required.

box with the number

Gateway

box with the

tab near the

Enable

I type http://10.2.2.2 into my Web browser’s address bar, but the V3’s Network Password box won’t open so I can’t communicate with the V3.

74 Zoom V3 User’s Guide

•

If you are using a Macintosh or Linux computer, your Internet settings may need adjustment; turn to page 68 for instructions.

•

If you are using Mac OS X 10.3 and above, renew your IP address: Go to

Configure

•

If you are using a Windows computer, perform a

System Preferences | Network

button and then the

Renew DHCP Lease

. Click the

Release/Renew operation.

button.

For Windows 2000/XP: From the desktop, click

Programs | Accessories | Command Prompt ipconfig /all

and press Enter. In the subsequent dialog box,

Start |(All)

. Then type

make sure the NIC adapter is highlighted in the dropdown list, click

Renew

and then click

Release

. Then type

10.2.2.2

into your browser’s address bar, and the Network Password box should display.

For Windows 95/98/Me: From the desktop, click

Run

, type

winipcfg

, and click OK. In the subsequent dialog

Start |

box, make sure the NIC adapter is highlighted in the dropdown list, click

Renew

and then click

Release

. Then type

10.2.2.2 into your browser’s address bar, and the Network Password box should display.

VoIP and Phone Troubleshooting Tips

When I pick up the phone and press #, I don’t get a VoIP dial tone.

•

Your V3 may be in VoIP only mode. If so, you shouldn’t press

to begin a call. See page 19 for instructions on changing

modes.

•

Your Internet Protocol connectivity may not be working. Try browsing the Internet. If you can’t, refer to the

Troubleshooting Tips

•

Check that your VoIP service is properly configured.

Appendix D: Troubleshooting 75

Connection

above.

—If your service supports automatic configuration downloads,

go to the V3’s configuration download. If not, press the

Configuration Now

page to see if the V3 has received a

VoIP

button, or reboot the V3.

Download

—If your service doesn’t support automatic configuration

downloads, double-check all the settings for your account and service provider on the

VoIP Setup

page. Check the

Password, Domain/Realm,

page and

VoIP

Advanced

User ID, Authorization ID

and

SIP Proxy Address

the appropriate boxes. These five boxes must be filled in correctly. Also check with your service provider to see if

should be enabled. If so, enable

STUN

and enter a

server and port address.

If none of the above helps, contact your VoIP service provider

When I try to make a VoIP call to another VoIP phone, the call doesn’t go through.

The person or persons you are calling may not be available. Try again later. Or, if there is a chance you may have the wrong number, go to the provider’s Web site and check the directory.

Check if the person you are trying to call uses the same VoIP service as you. If not:

•

You will have to precede your call by dialing a code for that person’s VoIP service. Ask the person you are attempting to call for the code, or check the service provider’s web site for a list.

•

In some cases, there may not be a way to make direct VoIP calls from your service to people subscribing to another VoIP service. Check the web site, or email your provider.

When I try to make a VoIP call to a standard PSTN number, the call doesn’t go through.

Make sure that:

•

You have signed up for PSTN service with your VoIP service provider. Contact your provider’s customer support department if necessary.

76 Zoom V3 User’s Guide

•

You are dialing according to the guidelines your service provider gave you. Your provider’s web site should provide instructions and examples. For instance, you may need to dial local calls as though they were long distance. Or, you may need to dial a call within your country as though you were calling from outside the country—beginning with an international prefix such as 00, followed by the country code, city code or area code, and local number.

•

You aren’t taking too long between digits when you dial a number. If you take a very long time, the V3 may register that you have completed dialing before you are through. If this is a possibility, hang up and try again.

When I pick up the phone, I don’t hear a dial tone.

For aV3 used normally, the dial tone you hear when you first pick up your phone comes from the local phone company. Check that:

•

You have installed any phone adapters required for your country.

•

Your

TELCO

line is firmly plugged into the telephone wall

jack.

If you have another phone jack for the same phone line, plug your phone into that jack and make sure you hear a dial tone. If you don’t, contact your local phone service provider. If you do, then check that:

When some people call me, my Caller ID display doesn’t work.

Some phones that display caller ID are very sensitive to ring type. If you are using the VoIP version of the ring and tone sounds but find that the Caller ID display on your phone is unreliable, try switching back to the standard ring and tone configuration. See page 25 for instructions on changing your ring.

The Caller ID setting may not be set to the right value for your phone. You have one of two choices, Bell 212 or V.23. Go to the V3’s

Advanced Voice

button

Appendix D: Troubleshooting 77

to check your setting.

page and click the

Advanced VoIP Setup

Your service provider may not pass through caller information for all calls, in particular, DID calls to your VoIP connection that come from the PSTN. Check with your provider’s customer support.

My phone’s ring sounds strange.

If you don’t like the ring for incoming VoIP calls, you can change it. Go to the V3’s

Country/Region

ring).

Some country selections include two choices, one of

Note:

page and click

VoIP

Select Tone & Ring by

(see page 25 for instructions on changing your

which is a special VoIP ring. This ring sounds a little different from the standard ring for that country or region.

When I start to dial, I sometimes forget whether I’m dialing over the PSTN or over the Internet (VoIP).

The V3 has a distinctive, lower-pitched dial tone when it is in VoIP mode, compared to the standard phone dial tone for your country. If you do not notice the V3’s change in dial tone after you press

to begin a VoIP call, we recommend that you change your VoIP dial tone to make it more easily recognizable. See page 25 for help changing your ring tones.

78 Zoom V3 User’s Guide

Appendix E

Regulatory Information

U.S. FCC Part 68 Statement

This equipment complies with Part 68 of the FCC ru les and the requirements adopted by the ACTA. The unit bears a label on the back which contains among other information a product identifier in the format US: AAAEQ## T XX XX. If requested, this number must be provided to the telephone company.

This equipment uses the following standard jack types for network connection: RJ11C. This equipment contains an FCC compliant modular jack. It is designed to be connected to

the telephone network or premises wiring using compatible modular plugs and cabling which comply with the requirements of FCC Part 68 rules.

The Ringer Equivalence Number, or REN, is used to determine the number of devices which may be connected to the telephone line. An excessive REN may cause the equipment to not ring in response to an incoming call. In most areas, the sum of the RENs of all equipment on a line should not exceed five (5.0).

In the unlikely event that this equipment causes harm to the telephone network, the telephone company can temporarily disconnect your service. The telephone company will try to warn you in advance of any such disconnection, but if advance notice isn't practical, it may disconnect the service first and notify you as soon as possible afterwards. In the event such a disconnection is deemed necessary, you will be advised of your right to file a complaint with the FC C .

From time to time, the telephone company may make changes in its facilities, equipment, or operations which could affect the operation of this equipment. If this occurs, the telephone company is required to provide you with advance notice so you can make the modifications necessary to obtain uninterrupted service.

There are no user serviceable components within this equipment. See Warranty flyer for repair or warranty information.

It shall be unlawful for any person within the United States to use a computer or other electronic device to send any message via a telephone facsimile unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business, other entity, or individual sending the message and the telephone number of the sending machine or of such business, other entity, or individual. The telephone number provided may not be a 900 number or any other number for which charges exceed local or long distance transmission charges. Telephone facsimile machines manufactured on and after December 20, 1992, must clearly mark such identifying information on each transmitted message. Facsimile modem boards manufactured on and after December 13, 1995, must comply with the requirements of this section.

This equipment cannot be used on public coin phone service provided by the telephone company. Connection to Party Line Service is subject to state tariffs. Contact your state public utility commission, public service commission, or corporation commission for more information.

U.S. FCC Part 15 Emissions Statement

This equipment has been tested and found to com p ly with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

Appendix E: Regulatory Information 79

However, there is no guarantee that interf erence will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and receiver.

•

Connect the equipment into an outlet on a circuit different from that to which the

•

receiver is connected. Consult the dealer or an experienced radio/TV technician for help.

•

Industry Canada Emissions Statement

This Class B digital apparatus meets all requirements o f th e C anadian Interference-Causing Equipment Regulations. Cet appa reil n umérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

Industry Canada CS03 Statement

Notice: The Industry Cana da la b el iden tif ies certified equipment. This certifi ca tio n m ea ns that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the approp ria te T erm in a l Eq uip m en t T ech n ica l Requirements document(s). T h e Department does not gua ra n t ee t h e equip m en t w ill o perate to the user's satisfa ction.

Before installing the eq uipment, users should en sure that it is permissible to be connected to the facilities of the local telecommunication s co m p a ny. The equipment must also be insta lled using an acceptable method of concern. The custom er sh o uld be a w a re th a t co m p lia n ce w ith th e abo ve co n ditio ns may not prevent degradation of service in so m e situations.

Repairs to certified equipmen t sh o uld be co o rdin a ted b y a rep resen ta tive designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications com p a n y ca use to request the user to disconnect the equip m en t.

Users should ensure for their own protection tha t t h e elect rica l g round connections of the power utility, telephone lines and internal metallic water pipe system, if present, are conn ected together. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact th e a p p ro p ria te electri c inspection authority, or electricia n , a s a ppropriate.

Notice: The Ringer Equivalen ce Number (REN) assigned to each term in a l devi ce p ro vides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of an y co m b in a tion of devices subject only to the requiremen t th a t th e sum o f the Ringer Equivalence N um b ers o f a ll th e devices does not exceed 5.

European Declaration of Conformity

The manufacturer declares under sole responsibility that this equipment is compliant to Directive 1999/5/EC (R&TTE Directive) via th e following. This product is CE Mar ked.

Directive Standard Test Report

73/23/EEC-Low Voltage

89/336/EEC-EMC EN 55022 : 1998/A1:2000/A2:2003

Electrostatic Discharge Statement

The unit may require resett in g a f ter a severe electrostatic discharge event.

Note: If you do not use the supplied phone cord, use an equivalent of minimum AWG 26 line cord. Note: The V3’s WAN port is not allowed to connect directly to the telecommunications network.

80 Zoom V3 User’s Guide

EN 60950-1 : 2001 IEC 60950-1 :2001

EN 55024 : 1998/A1:2001/A2:2003

electrical safety

EMC-emissions

Declaration of Conformity

We, the undersigned,

Company Address, City Country Phone number Fax number

certify and declare under our sole responsibility that the following equipment:

Product description / Intended use EU / EFTA member states intended for use

Zoom Technologies, Inc. 207 South Street, Boston, Massachusetts 02111 USA 617 423 1072 617 542 8276

: Austria, Belgium, Denmark, Finland, France, Germany Greece, Ireland, Italy, Luxembourg, The Netherlands, Portugal, Spain, Sweden, United Kingdom

EFTA

: Switzerland, Iceland, Liechtenstein, Norway

Member states with restrictive use Manufacturer Brand Type

is tested to and conforms with the essential requirements for protection of health and the safety of the user and any other person and Electromagnetic Compatibility, as included in following standards:

Standard Issue Date EN60950-1 IEC60950-1 EN55022 EN55024

and therefore complies with the essential requirements and provisions of the European Parliament and of the council of March 9, 1999 on Radio equipment and Telecommunications Terminal Equipment and the mutual recognition of their conformity and with the provisions of Annex II (Conformity Assessment procedure referred to in article 10(3)).

The following Notified Body has been consulted in the Conformity Assessment procedure:

Notified body number Name and address N/A

The technical documentation as required by the Conformity Assessment procedure is kept at the following address:

Company Address, City Country Phone number Fax number

None Zoom Technologies, Inc.

Zoom V3 VoIP Gateway/Router Series 0225; Models 5567, 5570, 5577, 5580, 1612, 1615, 1622, 1625, 9222, 9225, 9232, 9235

2001 2001 1998/A1:2000/A2:2003 1998/A1:2001/A2:2003

Directive 1999/5/EC

Zoom Technologies, Inc. 207 South Street, Boston, Massachusetts 02111 USA 617 423 1072 617 542 8276

TCF/TF reference nr. Drawn up in Boston, MA USA

Date December 19, 2005 Name and position

0225-/TF

of the

Appendix E: Regulatory Information 81

Andy Pollock, Hardware Engineering Manager

82 Zoom V3 User’s Guide

Appendix E: Regulatory Information 83

Zoom Technologies 1612, 1622, 1625, 5567, 5570 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual