Zoombak PSAP Reference Guide
PSAP RefeRence Guide
Zoombak markets GPS-based devices that support tracking of children, vehicles, equipment and other valuable items. Under
certain circumstances, PSAPs and Law Enforcement may want to know the location of a Zoombak device. Where applicable,
Zoombak has implemented call handling procedures defined by NENA and APCO.
Zoombak products:
Zoombak Universal Locator
• Sold at retailers such as RadioShack and Target
• Consumers can locate teen or elderly drivers, children,
or pets via online service
• Available with pet pouch or auto installation kit
• No direct public safety involvement. It is, however,
possible that Zoombak customers may directly call
9-1-1 and provide location info based on a Zoombak
device
Zero-In GPS Recovery
• Sold through automobile dealers
• Dealers install GPS device in customer vehicles
• Customers contact Zoombak if vehicle is stolen
• Zoombak interaction with PSAPs based on APCO
Recommended Best Practices – Telematics Call Processing
Zero-In GPS Recovery:
Process if car gets stolen
Citizen contacts police, reports car stolen, completes
1.
paperwork, and requests case #.
Citizen contacts Zoombak’s Zero-In 24/7 call center.
2.
Zoombak verifies customer info and takes police case number.
Zoombak contacts the appropriate communications center
3.
by using the public 24X7 number.
Zoombak provides case number to PSAP; provides cur
4.
rent/past location info. Zoombak CSR will stay on the call
as long as required.
If appropriate, the Zoombak call center will take calls from
5.
officer dispatched to recover the stolen vehicle.
Looking for additional information?
Email: publicsafety@zoombak.com
Web: www.zoombak.com/publicsafety
Phone: (to locate stolen vehicles which have
© 2008 Zoombak. All rights reserved. Zoombak is a trademark of Zoombak, LLC. ZGRBR-1008
Zero-In GPS Recovery): 877-857-FIND (3463)
1. Citizen calls 9-1-1 or the police
Completes all necessary paperwork
•
Obtains Case number
•
2. Citizen calls Zoombak, reports car has
been stolen, police report has been
filed, and provides case number
CSR downloads historical location
•
log and activates continuous tracking
RefeRence PROTOcOL
877-857-FIND (3463)
© 2008 Zoombak. All rights reserved. Zoombak is a trademark of Zoombak, LLC. ZGRBR-1008
3. Zoombak CSR calls Comm
Center using 24x7
emergency number
Identifies self
•
Provides Case number
•
Provides current and past
•
location info
Can stay on phone until
•
vehicle is recovered
4. If appropriate, Zoombak CSR can
initiate or receive a call from officer
dispatched to find stolen vehicle
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