Q: What is the main function of the Zojirushi NP-NVC10 / NP-NVC18?
A: The NP-NVC10 and NP-NVC18 models have a main function of cooking the rice or letting it cool or keeping it warm, and the unique feature of these models is running them under high pressure.
Q: Is it true that this model can be used to cook a variety of rice types?
A: This model can in fact cater for different kinds of rice, this ranges from using white and brown rice all the way to mixed rice, sushi, sweet or even porridge rice.
Q: What are the best practices to measure rice before cooking?
A: Please use the measuring cup provided, if you are making use of rice that does not require rinsing be sure to use the right measuring cup.
Q: To what extent can the rice be kept warm in the rice cooker?
A: Under regular mode the rice can be kept warm for up to 12 hours, but if an extended warming mode is used the rice can be kept warm for 24 hours.
Q: In the event that an Outer Lid does not latch properly what will be an ideal solution?
A: It is recommended that you inspect the lid hooks or the inner set of the lid to ensure there is no leftover food or rice stuck on these areas and clean up any obstructions.
Q: Does Rinsing free Rice require a specific setting?
A: Yes, it is required that the rinsing free rice is set to Rinse Free so that they can be cooked without rinsing the rice first.
Q: Is rice that has already been cooked able to be reheated using the rice cooker?
A: Yes, when the rice cooker is in keep warm mode there is a reheat function that can be used to warm up the rice again.
Q: Why do cooking rice make a mess?
A: In order to avoid excess spillage, ensure the right menu option in selected and the correct amount of water is added. Check whether the Steam Vent Set is fastened correctly to avoid the boil over.
Q: Why do I see error display? What can I do to get rid of it?
A: The error displays typically have these codes associated with them. In case the error persists, please contact customer support of the said company.