™
THE MASSAGE MATTRESS™
www.vivon.com
OWNER’S MANUAL
THE MASSAGE MATTRESS™
All Rights Reserved. Vivon™, Vivon Prestige™, Vivon Riser™, The Massage Mattress™ are a
trademark of Vivon Life. Brookstone® is a trademark of Brookstone is a trademark of Brookstone
Company, Inc. BioSense™ is a trademark of Brookstone Purchasing, Inc.
© Vivon Life 2011 Multiple Patents Pending
© Vivon Life 2011
By Vivon Life
IMPORTANT SAFETY INSTRUCTIONS
Thank you for bringing our Vivon Prestige™ Powered by Brookstone® Massage mattress
into your home. We hope you’ll enjoy the advanced technology and comfort that this
product provides for many nights to come.
When using an electrical appliance, basic precautions should always be followed, including the following:
Read all instructions before using (this appliance).
DANGER – To reduce the risk of electric shock:
1) Always unplug this appliance from the electrical outlet immediately after using and before
cleaning.
WARNING – To reduce the risk of burns, fire, electric shock, or injury to persons:
1) An appliance should never be left unattended when plugged in. Unplug from outlet
when not in use, and before putting on or taking off parts.
2) Do not operate under blanket or pillow. Excessive heating can occur and cause fire, electric
shock, or injury to persons.
3) Close supervision is necessary when this appliance is used by, on, or near children, invalids, or
disabled persons.
4) Use this appliance only for its intended use as described in this manual. Do not use attachments
not recommended by the manufacturer.
5) Never operate this appliance if it has a damaged cord or plug, if it is not working
properly, if it has been dropped or damaged, or dropped into water. Return the
appliance to a service center for examination and repair.
6) Do not carry this appliance by supply cord or use cord as a handle.
7) Keep the cord away from heated surfaces.
8) Never operate the appliance with the air openings blocked. Keep the air openings
free of lint, hair, and the like.
9) Never drop or insert any object into any opening.
10) Do not use outdoors.
11) Do not operate where aerosol (spray) products are being used or where oxygen is being
administered.
12) To disconnect, turn all controls to the off position, then remove plug from outlet.
This Owner’s Manual will help you get the most out of your new product. Please review
the entire document before using and retain this in a safe place for future reference, if
needed.
We highly recommend you register your new product on our website: www.vivon.com.
Doing so will allow us to keep you informed about product news and will make customer
service easier.
Thanks, again for allowing Vivon to be such an important part of your life.
CAUTION:
Before starting, please make sure your new mattress is set up
properly according to this Owner’s Manual. The electrical cord
that operates the massage system comes in two separate parts: a)
the cord that plugs in to the electrical outlet and b) the cord that
plugs into each of the Massage Control Units. Connect these two
electrical cords together before plugging into a grounded outlet.
Then, insert the batteries provided with your product into the
back of the Remote Control. Battery power is working properly
when the buttons light up when being pressed. If the buttons do
not light up, please insert fresh batteries.
SAVE THESE INSTRUCTIONS
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Contents
1. Important Precautions 03
2. Unpacking & Setting Up 05
3. Handheld Remote Control 12
4. Troubleshooting 16
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5. Frequently Asked Questions 18
6. Warranty 19
7. Notes 21
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Important Precautions
Important Precautions
READ THE FOLLOWING INFORMATION CAREFULLY BEFORE USING THIS PRODUCT
Your Vivon Prestige mattress is a sophisticated, technologically advanced product. This
product will give you many years of service when maintained properly and used within the
specific parameters for which it was designed. Please follow these tips to ensure long life
of your product and to maintain your warranty.
Prevention of Electrical Shorts and Potential Electrical Shock:
• FOR OPTIMUM PRESTIGE MATTRESS OPERATION, USE A GROUNDED, ELECTRICAL SURGE PROTECTION
DEVICE (NOT INCLUDED). FAILURE TO USE A SURGE PROTECTION DEVICE COULD COMPROMISE SAFETY
OR CAUSE PRODUCT MALFUNCTION.
• Do not use this product outdoors.
• Do not use this product if the mattress becomes wet; un-plug and air-dry the mattress before re-using the electrical
functions.
• Use this product only with a fully grounded AC socket.
• Never use this product if the electrical cord has been frayed, chewed or otherwise compromised.
• When you first use this product, make sure that all electrical connections are tight and secure.
Repeat inspection of these connections periodically.
We suggest such inspection be carried out every three months or after each time the mattress is moved.
Weight Limitations:
• The total body weight limitation for a single half of the mattress is 350 pounds, when body weight is distributed across
the entire surface of the mattress.
• Do not apply total body weight of more than 200 pounds in one particular part of the mattress, such as standing or
jumping on the mattress as this may cause damage to any of the massage modules deep within the mattress and may
nullify your warranty.
Safe Handheld Remote Control Usage:
• The Remote Control should not be used by children without adult supervision. Please refer to the proper use of the
Hand Control in the Owner’s Manual.
• Do not use the wireless remote control near flammable liquids or explosives.
Specification:
• Transformer Voltage: Input: 120V, 60Hz Output: 24VDC
Massager Voltage: 24VDC
Automatic Shut-Off of Massage Feature:
• By design, the massage function will automatically shut down after 15-minutes of continuous use. This allows the user
to fall asleep during massage an not have to wake up to turn the unit off. It also serves as a safety precaution.
• Do not use the massage function for longer than 15-minutes of continuous use. Continuous use beyond 15 minutes
will cause the motors to overheat and could cause a fire.
• For periods of extended massage use, please allow the massage motors to rest for at least 15 minutes before the next
massage function. Failure to do so may cause the massage motors to malfunction and may nullify your warranty.
Other Important Precautions:
• Always use this mattress on a flat, dry surface that can fully support the weight of the mattress and the users.
• We recommend commercially-made bed furniture or other smooth, flat surfaces that completely support the entire
mattress. Vivon offers the Vivon Riser™ foundation as an optimal solution (sold separately). Vivon shall not be held
liable for damage to the support structure for the mattress, other furniture, box springs, etc.
• This Vivon product is intended for consumer use only. Institutional use will void the warranty.
•
Any repair or replacement of Prestige parts must be performed by authorized personnel.
DISCLAIMER:
In addition to these precautions listed above, the manufacturer hereby disclaims any responsibility or liability for, and
shall have no liability or obligation to the end user with respect to any abuse, improper use, accidents, or
modifications to the Vivon Prestige mattress, for any failures of the end user to follow the operating or maintenance
procedures outlined herein, for any improper placement or installation of the Vivon mattress on any surface other
than a commercially made mattress foundation. The manufacturer further disclaims any responsibility or liability for
any defects in the manufacturing, design, or workmanship of the mattress if the end user does not follow the
operating or maintenance procedures outlined herein.
Size Specifications By Model
Vivon Prestige Mattress
Models
VBP-T 74.5 inch 38.0 inch
VBP-TXL 79.5 inch 38.0 inch
VBP-F 74.5 inch 53.0 inch
VBP-Q 79.5 inch 60.0 inch
VBP-K 79.5 inch 76.0 inch
VBP-CK 83.5 inch 72.0 inch
Transformer Voltage: Input: 120V, 60Hz / Output: 24VDC
Massager Voltage: 24VDC
Item Dimension
Length Width
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6