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Network PTZ Camera
Installation Manual
V1.0.1
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Regulatory Information
The regulatory information herein might vary according to the model you purchased. Some information is
only applicable for the country or region wher e the product is sold.
FCC Information
Changes or modifications not expressly approv ed by the party responsible for compliance
could void the user's authority to operate the equipment.
FCC conditions:
This device complies with part 15 of the FCC Rules. O peration is subject to the following two
conditions:
This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause
undesired operation.
FCC compliance:
This equipment has been tested and found to comply with the limits for a digital device,
pursuant to part 15 of the FCC Rules. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used i n accordance with the instructions, may cause
harmful interference to radio communicati on.
This equipment should be installed and operated wi th a minimum distance of 20cm between
the radiator and your body.
For class B device, these limits are designed to prov i de reasonable protection against harmful
interference in a residential installation. However, there is no guarantee that interference will
not occur in a particular installation. If this equi pment does cause harmful interference to radio
or television reception, which can be determined by t urni ng the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment an d receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV technician for help.
SDOC Statement: https://us.dahuasecurity.com/support/notices/
Battery Replacement and Disposal
Applicable to products with battery.
Regulatory Information I
Page 3
Risk of explosion if battery is replaced by an incorr ect type. Dispose of used batteries according to the
instructions.
Regulatory Information II
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General
Signal Words
Meaning
Version
Revision Content
Release Time
Optimized the language; increased
This Installation Manual (hereinafter referred to as “Manual”) introduces the appearance,
preparation before installation, and instal lation of the Network PTZ Camera (hereinafter
referred to as “camera”).
Safety Instructions
The following categorized signal words wi th defined meaning might appear in the Manual.
Foreword
NOTE
Provides additional information as the emphasis and supplement to
the text.
Revision History
V1.0.0 First Release. November, 2018
V1.0.1
the description of sticker.
Privacy Protection Notice
As the device user or data controller, you might collect personal data of others such as face,
fingerprints, car plate number, Email address, phone number, GPS and so on. You need to be
in compliance with the local privacy protecti on laws and regulations to protect the legitimate
rights and interests of other people by implement ing measures include but not limited to:
providing clear and visible identificati on to inform data subject the existence of survei l lance
area and providing related contact.
June, 2019
About the Manual
The manual is for reference only. If there is inconsistency between the manual and the
actual product, the actual product shall prevail.
We are not liable for any loss caused by the operations that do not comply with the manual.
The manual would be updated according to the latest laws and regulations of related
regions. For detailed information, see the pa per manual, CD-ROM, QR code or our official
website. If there is inconsistency between paper manual and the electronic version, th e
electronic version shall prevail.
All the designs and software are subject to change without prior written notice. The product
Foreword III
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updates might cause some differences between the actual product and the manual. Please
contact the customer service for the latest program and s upplementary documentation.
There still might be deviation in technical data, functions and operations description, or
errors in print. If there is any doubt or dispute, pl ease refer to our final explanation.
Upgrade the reader software or try other mainstream reader software if the manual (in PDF
format) cannot be opened.
All trademarks, registered trademarks and the com pany names in the manual are the
properties of their respective owners.
Please visit our website, contact the supplier or cust omer service if there is any problem
occurred when using the device.
If there is any uncertainty or controversy, please refer to our final explanation.
Foreword IV
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Read the Manual carefully before using t he camera, comply with them when using, and keep it
well for future reference.
Requirements
Requirements for installation personnel:
Have certificates related to installation and maintenance of the closed-circuit television
Have certificates related to working at height.
Have basic knowledge and operation technique for low-voltage wiring and low-voltage
Read the Manual carefully and comprehend all the content.
Requirements for lifting appliance
Select appropriate lifting appliances.
The lifting appliances can reach the installat i on hei ght.
The lifting appliances shall have high safet y performance.
Requirements for installation
All installation and operation here shou l d conform to your local electrical safety
Make sure the application scenarios of the camera conforms to the installation
Keep the original packing material well, you may need it to pack the camera and send
Important Safeguards and Warnings
(CCTV).
electronic circuit connection.
regulations, fire protection regulations, and relevant regulations.
requirements. Contact your local retailer or customer service center if there is any
problem.
it back for repair.
Warning
Do not press hard, violently vibrate, and soak the radar when transporting, storing, and
If smoke and abnormal odor occur, you should power off the camera, and then contact us.
Do not put metal objects or flammable materials into the camera; otherwise fire,
Power off the camera and disconnect the power supply immediately if water or liquid flows
Keep the camera away from devices that generate el ectromagnetic field like televisions,
Keep the camera away from smoke, vapor, heat, and dust.
installing it.
Do not look directly at the laser light.
Do not disassemble or refit the camera.
short-circuit, or other damage will occur.
into the camera, and then contact the customer service center. Avoid the sea water or rain
eroding the camera.
radio transmitters, electromagnetic devices, electric machine, transformers, and speaker s;
otherwise image quality will be influenced.
Important Safeguards and Warnings V
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Install the camera at places with good condition of ventilation and cooling.
Do not aim the lens directly at intense light like the sun, illuminators; otherwise the lens will
Cleanning
Use soft cloth that moistened with cleaning solution to clean the camera, and then dry the
Read all the manuals included before you use chemical cloth. Do not let the housing of the
be damaged.
camera. Do not use gasoline, paint diluent, or other chemicals to clean the camera;
otherwise deformation and paint peeling might occur.
camera be in contact with plastic or rubber materials for too long; otherwise damage to the
housing or peeling paint will occur.
Important Safeguards and Warnings VI
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Table of Contents
Cybersecurity Recommendations ............................................................ Error! Bookmark not defined.
Foreword .................................................................................................................................................. I
Important Safeguards and Warnings ................................................................................................... V
1 Structure .............................................................................................................................................. 1
Appearance and Components ..................................................................................................... 1
Component .................................................................................................................................. 1
Cables ......................................................................................................................................... 3
1.3.1 Cable Preparation ............................................................................................................. 3
1.3.2 Cable Requirement ........................................................................................................... 3
1.3.3 Select Power Cables ......................................................................................................... 3
2 Install the Camera ............................................................................................................................... 7
Check before Installation ............................................................................................................. 7
Sticker ......................................................................................................................................... 7
Installation Procedure .................................................................................................................. 8
2.3.1 Installed on the Wall .......................................................................................................... 8
2.3.2 Installed on the Ceiling .................................................................................................... 10
Thunder-Proof and Surge Protection ............................................................................. 13
RS-485 Cable .................................................................................................................... 14
Relationship between Cable Diameter (12V DC) and Transmission Distance ............ 17
Wire Gauge Reference Sheet .......................................................................................... 18
Table of Contents VII
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After unpacking the box, check if there is obvious damage to the appearance of the camera,
and make sure the components are complete against the packing list.
Appearance and Components
Appearance
The camera has two types: Wi-Fi type and PoE type.
Wi-Fi type: with antenna;
PoE type: without antenna.
Wi-Fi type camera will be taken as an example to introduce the installation.
1 Structure
For appearance of the camera, see Figure 1-1.
Appearance
Component
Unscrew screws at the bottom, remove the bottom cover, and then you can see the reset button
and TF card.
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No.
Name
2
Screw
3
TF card slot
Reset button and TF card
Reset Button
The reset button is used to restore the camera to t he factory settings.
After you have opened the camera rear cover, press and hold the reset button for over 10
seconds, and the camera will be restored to the factory default settings.
TF Card
The TF card is for data storage.
Table 1-1 Component
1 Cover
4 Reset button
Make the side with metal dots face downwards, and insert the card into the card slot.
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5C–2 V
RG6/U
1,000ft/305m
AT
CAT5 and above
When removing the TF card, if you push the card inside a little, and the card will be ejected
automatically.
Make sure that the TF card is removed when the camera is not com m unicating or
transferring information; otherwise fil es wi l l be corrupted and the TF card will be damaged.
Cables
1.3.1 Cable Preparation
Select video cables depending on the transmission distance.
1.3.2 Cable Requirement
75 ohm.
Pure copper cored cables.
95% braided copper shielding.
For RS-485 communication cable, see “Appendix 2 RS-485 Cable”.
Table 1-2 Cable model
China Model International Model Maximum Transmission Distance
RG59/U RG59/U 750 ft/229 m
7C–2 V RG11/U 1,500ft/457m
Cable specifications above are only applicable to network cameras.
1.3.3 Select Power Cables
For 12V AC power source devices, see “Appendix 3 Relationship between Cable Diameter
(12V DC) and Transmission Distance ”.
For PoE power source devices, see Table 1-3.
Table 1-3 Cable model
PoE specification Cable specification
AF CAT4 and above
Cable Description
HiPoE or BT CAT 5E and above
The camera is equipped with a multi-functional cable including power cord, video cable, audio
cable, RS-485 control cable, alarm cable, net work cable, audio cable, and optical fiber cable.
For picture of the multi-functional cable, see Figure 1-3.
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1
FC connector
Yellow-green: ground cable
4
RS-485: Yellow: A+, Orange: B–
Red: alarm input 1
Camera cables can be different depending on different models, and the actual cables shall
prevail.
Cables
Table 1-4 Cable descriptions
No. Description
2 DC power i nput port
24V AC power input.
3
Red: V+
Black: V–
5 Video output port
Ethernet port:
6
7
8
White: audio input
Red: audio output
Black: audio ground cable
Blue: alarm output 1
Black: alarm output 2
Green: contact switch 1
Pink: contact switch 2
Yellow-green: ground cable
Brown: alarm input 2
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Grey: alarm input 3
No. Description
Light green: alarm input 4
Purple: alarm input 5
White: alarm input 6
Yellow-black: alarm input 7
Do not carry the camera as displayed in Figure 1-4.
Wrong way of carrying the camera
Cable Connection
Connect the multi-functional cable of the brac ket to the multi-functional cable (includi ng power
cord, video cable, audio cable, RS-485 control cable, alarm cable, network cable,
high-frequency signal cable, and optical fiber cable) of the camera. Wrap the cable joints
around with insulated rubber tape and do waterproof operations.
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The cable diameter of the RS-485 control cable can not be too large; otherwise the control
performance can be influenced. For details of the RS-485 cable, see “Appendix 2 RS-485
Cable”.
There are thermal contraction tube around the video output port. After the connection is finished,
heat the two ends of the tube to make the video output port moi stureproof and waterproof.
Ground Cable Connection
Connect the yellow-green power cord of the mul ti-functional cable to the anti-thunder devic e,
and make sure the lightning protection device is connected to the ground cable.
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2 Install the Camera
Check before Installation
Make sure that the place where the camera is installed has enough space to hold the
camera and its mounting accessories.
Make sure that the bracket and wall where t he camera is installed have the capacity to
bear eight times the weight of the speed and its accessories.
Make sure the wall is thick enough to allow bolts to be i nstalled.
If the camera is laser camera, the installati on hei ght should be above 6 meters.
Sticker
There is a sticker in the package. The sticker helps you drill cabl e entries and srew holes at
right places in the wall or ceiling.
When pasting stickers, make the arrow in the st ic ker f ace downwards; otherwise the camera
might be damaged.
Sticker
Table 2-1 Description of the sticker
No. Description
1 Cable entry
2 Sc rew hol e
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Installation Procedure
Depending on the installation base, the camera can be installed in two manners: installed on
the wall and installed on the ceiling.
2.3.1 Installed on the Wall
Stick stickers on the wall.
Drill bolt holes i n the wall according to holes on the sticker.
Put expansion sc rews into the holes you drilled.
Put expansion screws into the holes
Connect the camera cabl es to external cables, put cables into the junction box, and
then do waterproof operations.
Place the camera on the wall, and tighten the expansion screws to fix the camera on
the wall.
Fix the camera on the wall
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No.
Name
2
Mounting plate
Table 2-2 Components
No. Name
1 ST4 Screw
2 Expansion Screw
(Optional) Choose whether to install a junction box between the camera base and the
wall or not.
Install the junction box
Table 2-3 Components
1 M4 Screw
3 ST4 Screw
4 Junction box
5 Expansion screw
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Install the Wi-Fi antenna to the camera cover.
Install the Wi-Fi antenna
Pull the Wi-Fi antenna up to complete the installation.
Pull the Wi-Fi antenna up
2.3.2 Installed on the Ceiling
Detach the mounti ng pl ate from the back of the camera.
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Detach the mounting plate
Drill bolt holes i n the ceiling according to holes on the sticker.
Place expansion screws into the ceiling.
Place expansion screws into the ceiling
Fix the mounting pl ate on the top of the camera.
Fix the mounting plate
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Connect cables, do waterproof operations, and put cables into the junction box.
Fix the camera on the ceiling.
Fix the Camera on the ceiling
Install the Wi-Fi antenna and pull it up to complete the installation.
Install the Wi-Fi antenna
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No.
Name
Thunder-Proof and Surge
Install Lightning Protection Devices Indoors
You shall use multiple copper cables whose cross-sectional area are not less than 25mm2 to
connect the yellow-green ground cable/ground screws to the indoor equipotential earthing
terminals. See Appendix figure 1-1.
Appendix figure 1-1 Instal lightning protecti on devi ce indoors
Protection
Appendix table 1-1 Description of lightning prot ection device
1 Yellow-green ground cable
2 Indoor equipotential earthing t erm inal
Thunder-Proof and Surge Protection 13
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General
Baud rate
Maximum transmission distance
4800 bps
1200 m
RS-485 industrial buses are half-duplex communication buses whose characteristic impedance
is 120Ω. Its maximum load is 32 payloads (including driv ers and receivers).
RS-485 Transmissi on Distance
When using 0.56 mm (24AWG) twisted pair, depending on different baud rates, the maximum
theoretical transmission distances are listed. See Appendix table 2-1.
Appendix table 2-1 Theoretical maximum transmission distance
RS-485 Cable
2400 bps 1800 m
9600 bps 800 m
The maximum transmission distance might be reduced in the followi ng conditions; otherwise,
maximum transmission distance will be increased.
When thinner communication cables are used;
The camera is used in places with intense electromagnetic interference;
Too many devices are connected to the RS-485 cable.
Frequently Occurred Problems
Customers tend to connect devices as the way displ ayed i n Appendix figure 2-1. In this
condition, the terminal resistance must be connected to the two devices whose cable length is
the largest among all the devices (in Appendix figure 2-1, cable length between 1# and 15# is
the largest). However, this connection manner dose not comply with the RS-485 indus trial bus
standard. As a result, problems like signal reflection and anti-interference capabil ity reduction
might occur. Due to the above mentioned problems, the camera can be out of control .
RS-485 Cable 14
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Problem
Possible reason
Solution
can do
Positive electrode and negative
485 cable are
cables to the positive electrode
485 cable with a
The camera can be
485 cables is
485 cable with a
Appendix figure 2-1 The common manner of connecti ng devices
FAQ
To solve the problems, we recommend that you use RS-485 distributors. The RS-485
distributor can avoid the common manner of conne ction so as to improve transmission quality.
See Appendix figure 2-2.
Appendix figure 2-2 RS-485 distributor applied
The camera
self-check but it can
not be controlled.
controlled, but the
Baud rate and IP address of the
host and camera are not
properly configured.
electrode of RSmisconnected.
Loose connection Connect the cables firmly.
RS-485 cable is broken.
RS-485 cable is in poor contact. Connect the RS-485 cable firmly.
One of the RS-
Modify the baud rate/IP address of the host
and camera to make them the same.
Connect
and negative electrode correctly.
Replace the broken RSnew one.
Replace the broken RS-
RS-485 Cable 15
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Problem
Possible reason
Solution
The distance between the host
s are
control is not smooth. broken. new one.
and camera is too long.
Too many camera
connected in parallel.
Install terminal resistance.
Install RS-485 distributors.
RS-485 Cable 16
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122.13 (37.23)
190.83 (58.16)
298.17 (90.88)
763.31 (232.66)
61.06 (18.61)
95.41 (29.08)
149.08 (45.44)
381.66 (116.33)
40.71 (12.41)
63.61 (19.39)
99.39 (30.29)
254.44 (77.55)
30.53 (9.31)
47.71 (14.54)
74.54 (22.72)
190.83 (58.16)
24.43 (7.45)
38.17 (11.63)
59.63 (18.18)
152.66 (46.53)
20.35 (6.20)
31.80 (9.69)
49.69 (15.15)
127.22 (38.78)
17.45 (5.32)
27.26 (8.31)
42.60 (12.98)
109.04 (33.24)
40
15.27 (4.65)
23.85 (7.27)
37.27 (11.36)
95.41 (29.08)
13.57 (4.14)
21.20 (6.46)
33.13 (10.10)
84.81 (28.85)
12.21 (3.72)
19.08 (5.82)
29.82 (9.09)
76.33 (23.27)
10.18 (3.10)
15.90 (4.85)
24.85 (7.57)
63.61 (19.39)
9.39 (2.86)
14.68 (4.47)
22.94 (6.99)
58.72 (17.90)
8.72 (2.66)
13.63 (4.15)
21.30 (6.49)
54.52 (16.62)
8.14 (2.48)
12.72 (3.88)
19.88 (6.06)
50.89 (15.51)
7.63 (2.33)
11.93 (3.64)
18.64 (5.68)
47.71 (14.54)
7.18 (2.19)
11.23 (3.42)
17.54 (5.35)
44.90 (13.69)
90
6.78 (2.07)
10.60 (3.23)
16.56 (5.05)
42.41 (12.93)
6.43 (1.96)
10.04 (3.06)
15.69 (4.78)
40.17 (12.25)
6.11 (1.86)
9.54 (2.91)
14.91 (4.54)
38.17 (11.63)
Relationship between Cable
Diameter (12V DC) and Transmission
Distance
The recommended transmission distances are for reference only , and the actual conditions
shall prevail.
The chart below gives the maximum transmission distance of cables with certain diameters
when the 12V DC power source voltage lose rate is bellow 10%.
For cameras powered by direct current, t he m axi mum voltage loss rate allowed is 10%.
Cables mentioned in the table below are copper cables ( the resitivity of copper ρ =
0.0175Ω ∗ mm
Transmission
power (W)
5
10
15
20
25
30
35
2
/m)
Cable diameter (mm)
0.8000 1.000 1.250 2.000
Transmissi on distance Feet (m)
45
50
55
60
65
70
75
80
85
95
100
11.10 (3.38) 17.35 (5.29) 27.11 (8.26) 69.39 (21.15)
Relationship between cable diameter (24V AC) and transmission distance 17
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Metric bare wire diameter (mm)
AWG
SWG
Bare wire cross section area (mm2)
0.160
34
37
0.02011
0.180
33 / 0.02545
0.560
24
24
0.2463
2.500
/ / 4.9080
Wire Gauge Reference Sheet
0.050 43 47 0.00196
0.060 42 46 0.00283
0.070 41 45 0.00385
0.080 40 44 0.00503
0.090 39 43 0.00636
0.100 38 42 0.00785
0.110 37 41 0.00950
0.130 36 39 0.01327
0.140 35 / 0.01539
0.200 32 35 0.03142
0.230 31 / 0.04115
0.250 30 33 0.04909
0.290 29 31 0.06605
0.330 28 30 0.08553
0.350 27 29 0.09621
0.400 26 28 0.1257
0.450 25 / 0.1602
0.600 23 23 0.2827
0.710 22 22 0.3958
0.750 21 / 0.4417
0.800 20 21 0.5027
0.900 19 20 0.6362
1.000 18 19 0.7854
1.250 16 18 1.2266
1.500 15 / 1.7663
2.000 12 14 3.1420
3.000 / / 7.0683
Wire Gauge Reference Sheet 18
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Cybersecurity Recommendations
Cybersecurity is more than just a buzzword: it’s s omething that pertai ns to every de vice that is
connected to the internet. IP video surveillance is not immune to c yber risks, but taking basic
steps toward protecting and strengthening net works and net worked applianc es wil l make them
less susceptible to attacks. Below are some tips and recommendations on how to create a
more secured security system.
Mandatory actions to be taken for basic equipment network security:
1. Use Strong Passwords
Please refer to the following suggestions to set passwords:
The length should not be less than 8 characters;
Include at least two types of characters; character types include upper and lower case
letters, numbers and symbols;
Do not contain the account name or the account name in reverse order;
Do not use continuous characters, such as 123, abc, etc .;
Do not use overlapped characters, such as 111, aaa, etc.;
2. Update Firmware and Client Software in Time
According to the standard procedure in Tech-industry, we recommend to keep your
equipment (such as NVR, DVR, IP camera, etc.) firmware up-to-date to ensure the
system is equipped with the latest securit y patches and fi xes. When the equipment i s
connected to the public network, it is recommended to enable the “auto-check for
updates” function to obtain timely information of firmware updates released by the
manufacturer.
We suggest that you download and use the latest version of client software.
“Nice to have” recommendations to improve your equipment network security:
1. Physical Protection
We suggest that you perform physical protection to equipment, especially storage devices.
For example, place the equipment in a special computer room and cabinet, and implement
well-done access control permission and key management to prevent unauthorized
personnel from carrying out physical contacts such as dam aging hardware, unauthorized
connection of removable equipment (such as USB flash disk, serial port), etc.
2. Change Passwords Reg u larly
We suggest that you change passwords regularly to reduce the risk of being guessed or
cracked.
3. Set and Update Passwords Reset I nformation Timely
The equipment supports password reset function. Please set up related information for
password reset in time, including the end user’s mailbox and password protection
questions. If the information changes, please modify it in time. When setting password
protection questions, it is suggested not to use those that can be easily guessed.
4. Enable Account Lock
The account lock feature is enabled by default, and we rec ommend you to keep it on to
guarantee the account security. If an attacker attempts to log in with the wrong password
several times, the corresponding account and the source IP address will be locked.
Cybersecurity Recommendations 19
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5. Change Default HTTP and Other Service Ports
We suggest you to change default HTTP and other service ports into any set of numbers
between 1024~65535, reducing the risk of outsiders being able to guess which ports you
are using.
6. Enable HTTPS
We suggest you to enable HTTPS, so that you visit Web service through a secure
communication channel.
7. Enable Whitelist
We suggest you to enable whitelist function to prevent everyone, except those with
specified IP addresses, from accessing the system. Therefore, please be sure to add you r
computer’s IP address and the accompanying equipment’s IP address to the whitelist.
8. MAC Address Binding
We recommend you to bind the IP and MAC address of the gateway to the equipment,
thus reducing the risk of ARP spoofing.
9. Assign Accounts and Privileges Reasonably
According to business and management requirements, reasonably add users and assign a
minimum set of permissions to them.
10. Disable Unnecessary Services and Choose Secure Modes
If not needed, it is recommended to turn off some services such as SNMP, SMTP, UPnP,
etc., to reduce risks.
If necessary, it is highly recommended that you use safe modes, including but not limited to
the following services:
SNMP: Choose SNMP v3, and set up strong encryption passwords and authentication
passwords.
SMTP: Choose TLS to access mailbox server.
FTP: Choose SFTP, and set up strong passwords.
AP hotspot: Choose WPA2-PSK encryption mode, and set up strong passwords.
11. Audio and Video Encrypted Transmission
If your audio and video data contents are very important or s ensitive, we recom mend that
you use encrypted transmission function, to reduce the risk of audio and vide o data being
stolen during transmission.
Reminder: encrypted transmission will caus e some loss in transmission efficiency.
12. Secure Auditing
Check online users: we suggest that you chec k online users regularly to see if the
device is logged in without authorization.
Check equipment log: By viewing the logs, you can know the IP addresses that wer e
used to log in to your devices and their key operations.
13. Network Log
Due to the limited storage capacity of the equipm ent, the s tored log is limited. I f you need
to save the log for a long time, it is recom m ended that you enable the network log f unction
to ensure that the critical logs are synchronized to t he network log server for tracing.
14. Construct a Safe Network Environment
In order to better ensure the safety of equipment and reduce potential cyber risks, we
recommend:
Disable the port mapping function of t he router to avoid direct access to the int ranet
devices from external network.
Cybersecurity Recommendations 20
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The network should be partitioned and isolated according to the actual network needs.
If there are no communication requirements between two sub networks, it is
suggested to use VLAN, network GAP and other technologies to partition the network,
so as to achieve the network isolation effect.
Establish the 802.1x access authentication sys tem to reduce the risk of unauthorized
access to private networks.
Cybersecurity Recommendations 21
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