Zentech DF2000, DF2009 User Manual

entech

DF2000 / DF2009

EZTV USER MANUAL

(ATSC Converter Box)

anufacturing,
nc.

TABLE OF CONTENTS

1. IMPORTANT INFORMATION ............................................................................................... - 2 -

2. ACCESSORIES...................................................................................................................... - 2 -

3. FRONT PANEL ...................................................................................................................... - 2 -

4. REAR PANEL......................................................................................................................... - 2 -

5. REMOTE CONTROL ............................................................................................................. - 2 -

5-1. BUTTON DESCRIPTIONS ....................................................................................................- 2 -

5-2. REMOTE CONTROL CODE .................................................................................................- 2 -

6. SETUP .................................................................................................................................... - 2 -

6-1. REMOTE CONTROL ...........................................................................................................- 2 -

6-2. BASIC CONNECTION ..........................................................................................................- 2 -

6-3. START UP ..........................................................................................................................- 2 -

7. BASIC OPERATION (NON MENU MODE) ......................................................................... - 2 -

8. MENUS ................................................................................................................................... - 2 -

8-1. MENU/CHANNEL/FAVORITE LIST EDITOR: .........................................................................- 2 -

8-2. MENU/SCAN/AUTO SCAN ..................................................................................................- 2 -

8-3. MENU/SCAN/MANUAL SCAN .............................................................................................- 2 -

8-4. MENU/SETUP/SCREEN SETTING .......................................................................................- 2 -

8-5. MENU/SETUP/SYSTEM SETTING........................................................................................- 2 -

8-6. MENU/SETUP/PARENTAL CONTROL (V-CHIP) ..................................................................- 2 -

8-7. MENU/SETUP/CLOSED CAPTION .......................................................................................- 2 -

8-8. MENU/SETUP/TIME ZONE ..................................................................................................- 2 -

8-9. MENU/SETUP/FACTORY DEFAULT .....................................................................................- 2 -

8-10 MENU/SETUP/INFO/SYSTEM INFORMATION ......................................................................- 2 -

9. SPECIFICATIONS.................................................................................................................. - 2 -

10. CUSTOMER SERVICE........................................................................................................ - 2 -

10.1 INTERNET SUPPORT .........................................................................................................- 2 -

10.2 PHONE SUPPORT .............................................................................................................- 2 -

11. LIMITED WARRANTY......................................................................................................... - 2 -

11.1 LIMITED WARRANTY..........................................................................................................- 2 -

11.2 LIMITED WARRANTY COVERAGE........................................................................................- 2 -

11.3 MAIL-IN SERVICE ..............................................................................................................- 2 -

12. TROUBLESHOOTING ........................................................................................................ - 2 -

- 1 -

1. IMPORTANT INFORMATION

RISK OF ELECTRIC SHOCK

DO NOT OPEN

WARNING: HIGH VOLTAGE INSIDE. TO PREVENT

ELECTRICAL SHOCK, DO NOT REMOVE ANY COVER OR
SCREWS. REFER ALL SERVICING TO QUALIFIED
SERVICE PERSONNEL. DO NOT ALLOW THIS PRODUCT
TO BE EXPOSED TO RAIN OR MOISTURE. DISCONNECT
THE MAIN PLUG FROM THE SUPPLY SOCKET WHEN
NOT IN USE.

WARNING: Do not use this product where contact with or immersion in water is a possibility.

Do not use near flower vase, washbowls, kitchen sinks, laundry tubs, swimming pools, etc.

WARNING: Do not put a candle or lamp stand on the cabinet as this creates a fire hazard.

WARNING:

the operating instructions or as marked on the unit. If you are not sure of the type of power
supply (for example, 120 or 230 V) to your home, consult your local dealer or local pow er
company.

WARNING: Diodes are used in this product. To avoid direct exposure to radiation, do not

open the cabinet or touch any parts in the inner mechanism. Consult your local dealer for
technical service if opening is required.

Note: To ensure proper use of this product, please read this User Manual carefully and

retain for further reference.

Unit Cleaning: After the unit power is turned off, you can clean the cabinet, panel and remote

control with a soft cloth lightly moistened with a mild detergent solution.

Attachments: Never add any attachments and/or equipment without the manufacturer’s

consent as such additions may result in the risk of fire, electric shock, or other personal
injury.

Locating:

overheating. Do not block these openings or allow them to be blocked by placing the unit on
a bed, sofa, or other similar surface, nor should it be placed over a radiator or heat

Power-Cord Protection:

on. Please pay special attention to cords and plugs at the poin
connections.

- 2 -

The unit should be

Slots and openings in the cabinet are provided for ventilation to protect it from

connected to a

Place the power-supply cord out of the way, where it will not be walked

power supply other than the type described in

register.

ts

where they

make their

Object and Liquid Entry: Never put objects of any kind into this unit through openings, as

they may touch dangerous voltage points or short-out parts that could result in a fire or
electric shock. Never pour or spill any liquid on the unit.

Note: Moisture may be formed on the power indicator lens under the following conditions:

when the unit is suddenly moved from a cold environment or an

air-condition room to a warm place.

immediately after a heater has been turned on.
in a steamy or very humid room.

If moisture forms inside the unit, it may not operate properly. To correct this problem, turn

on the power and wait for about two hours for the moisture to evaporate.

Parts Replacement:

sure the service technician uses replacement parts specified by the manufacturer or having the
same characteristics as the original part. Unauthorized replacement may put
risk of fire, electric shock or other hazards.

If any component parts in the unit need to be replaced,

the

user should make

the

unit

under

Safety Check:

service technician conduct an overall safety check to
normal conditions.

After all maintenances and repairs are done,

ensure

the

user should request

the unit is

safe to operate

that

FCC:

This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation

the

the

under

The power supply for this device is UL Approved.

This device meets the ENERGY STAR guidelines for energy efficiency.

ENERGY STAR is a U.S. registered mark.

- 3 -

2. ACCESSORIES

Remote Control and

two Batteries

User Manual AV Cable

AC Adapter

110V~120V

RF Cable

3. FRONT PANEL

1. Power Indicator:

Green light means ON.

Red light means STANDBY.

No light means OFF.

2. Power button:
Press  ON
Press  OFF

- 4 -

4. REAR PANEL

1. ANT IN: Coax cable input.

2. Antenna Coax cable output.

RF OUT:

RF Audio/Video

cable connection to the TV.

3. CH3/CH4 Switch:

Switch RF OUT channel

4. AV:

Audio/Video connection to the

TV.

5. DC 12V 1A:

AC adapter input.

5. REMOTE CONTROL

5-1. Button Descriptions

1. MUTE: Mute or restore the sound.

2. CC: Close Caption on/off.

3. AUDIO: Toggle preferred audio language.

4. EPG: Electronic Program Guide

Displays a program guide if pressed

when not in “Menu” mode.

5. OK: Activates the highlighted MENU item.

Activates the Quick Channel list if pressed

when not in “Menu” mode.

6. / Left/Right: Increase/decrease the

volume level if pressed when not in “Menu”

mode.

Moves the cursor to the left/right if pressed

in “Menu” mode.

7. FUNC: Used for special Functions in Menu

mode based on color code.

8. Exit: Exits from the menu or sub-menu and

Cancels any functions in progress.

9. NUMERIC KEY (0-9): Controls numerical

operations and used to change channels

- 5 -

directly.

10. : Used to enter a dash “-“ in the channel

number.

11. POWER on/off: Turns the receiver ON/OFF.

12. ZOOM: Switch the screen format (Full/Letter/Center).

13. SIGNAL: Activates the “signal strength” meter.

14. FAV: Shows the current list of favorite channels.

Press multiple times to scroll through lists.

15. / UP/Down: Change the current channel to the previous/next

channel when not in “Menu” mode. Moves the cursor up/down in

Menu mode.

16. MENU: Shows the Menu or sub-menu and Cancels any other function

in progress.

17. Info: Activates the Info banner.

18. Recall: Returns to the last channel.

5-2. Remote Control Code

1. Universal Remote Control setting:

The remote control that comes with the device is pre-programmed to

work with this converter box. If you want to set-up your own

universal remote control so that it will control this converter box, you

can set your universal remote to work a model NEC0024 device. After

programming your universal remote with code NEC0024, you can use

the Power, Channel UP, Channel Down and Volume buttons
on the universal remote control.

Key codes are listed here for reference.

Brand Name /

Model Number

NEC / 0024

Protocol Function Customer

Code

NEC

Power 0xE718 0x08

Channel Up 0xE718 0x00

Channel Down 0xE718 0x01

Key Code

Volume Up 0xE718 0x02

Volume Down 0xE718 0x03

- 6 -

6. SETUP

6-1. Remote Control

Open the Battery Cover and insert batteries into the controller.

Battery Cover

Note: Be sure to inset batteries according to the polarity +/-

marks inside the remote control (positive end pointing to the

bottom of the remote).

6-2. Basic Connection

Please perform the following steps to connect your device.

1. Outdoor Antenna Connection

Connect a cable from your antenna (outdoor or rabbit-ears) to the

F-Type “ANT IN” connector.

- 7 -

2. Make a connection to the TV using either step 2.1 or step 2.2

2.1 RF AV Cable Connection (not required if you use the AV Cable in 2.2)

Use the supplied RF cable to plug into the “RF OUT” terminal on

the device. Plug the other end of the cable into the TV set. Be sure

to set the CH3/CH4 SWITCH on the device to match the same

channel you select on the TV set. If you set the CH3/CH4 switch on

the device to CH3, please change your TV set to channel 3. If you

set the switch to CH4, please change the channel on your TV set to

channel 4. Keep your TV on channel 3 or 4 (as selected above).

To watch different channels, use the supplied remote control to

change channels. If you change the channel on your TV set from

channel 3 or 4, you will not be able to see any TV signals.

2.2 AV Cable Connection (not required if you use the RF Cable in 2.1)

Plug the black end of the supplied AV cable into the device “AV

OUT” connector, and plug the other ends of the cable into your TV,

YELLOW terminal for VIDEO IN, RED terminal to AUDIO IN (RIGHT),

WHITE terminal to AUDIO IN (LEFT). Set the Input using your TV or

TV remote to the corresponding Video Input mode (It doesn’t matter

which channel your TV is set to when using the AV input mode).

3. Power Adapter Connection

Plug the power adapter into a wall outlet. Connect the other end to the

“DC IN” Jack on the device.

6-3. Start up

Ensure that your device is properly connected to your television as

described in 6.2 above, that you have inserted the batteries into the
remote and that your antenna is fully extended. Press the power

button on the device or remote control to activate the device.

Power Button

- 8 -

6-4 Installation Guide

When the device is first used, the Installation Guide will be displayed.

Follow the Installation Guide (shown next) to set the parameters and

perform channel scanning as described below:

1. Select your Language.

The default language for the On

Screen Menu (OSM) is set to English.

Press Left/Right to choose another

display language: English, Spanish,

French.

Press OK to go the next page.

2. Select the Time Zone.

Press the Left/Right button to select

your time zone. The unit will

automatically display the correct time

for your selected time zone.

2.a. Set the Auto Daylight Saving.

The default setting of the Auto

Daylight is “YES.” Press the Left/Right

button to enable/disable the Auto Daylight saving feature.

Press OK to go to the next page.

3. Auto Channel Scan.

Channel scanning will start automatically and take several minutes.

Please wait until the “Finish” dialog box is displayed.

Press OK to watch the programs.

Scanned channels Finish Dialog

- 9 -

Note: This converter box searches all the frequencies that are assigned

to digital television stations in North America. TV stations can send

more than one signal on their assigned frequency. Therefore, digital TV

stations require the use of sub-channels or “dash” numbers. This is

called “multi-cast.” Through the use of “Virtual Channels,” in most

cases, you can find your old favorite TV channels by simply adding a -1

(dash 1) to the end of the old analog channel number. The “-“ (dash)

button is located on the bottom left corner of the remote control. So for

example, to tune your converter box to watch channel 11, you will need

to press four key strokes on your remote control: “1”, “1”, “–“, and “1”

(11-1).

- 10 -

7. Basic Operation (non Menu mode)

While viewing TV (or Radio) channels, various functions can be

performed using your remote control. Following is an explanation of the

buttons on your Remote Control and the corresponding functions:

A. Power:

Turns the receiver ON/OFF.

B. Mute:

Mutes audio output of the receiver.

C. Numeric keys (0-9):

Change the channel directly by pressing the channel number.

D. RECALL:

Recall the last channel.

E. / UP/Down (Channel):

Press / to change the channel.

F. / Left/Right (Volume):

Press / to decrease /increase the Volume.

G. OK:

Press OK to activate the

“Quick Channel List.”

See the picture to the right.

Press the Red key to go to the previous

page.

Press the Green key to go to the next

page.

Press the UP/Down key to move the

cursor.

Press OK to view the selected channel.

- 11 -

H. INFO:

Press INFO to activate the Info Bar.

DRRT Info

Date and Time

High Definition Channel

Channel name

Audio Language

Close Caption Channel Type

I. Signal:

Press Signal to activate the Signal Strength Meter. You can use this

feature to show the signal strength as you change the position of

your antenna to try and find the ideal position of your antenna.

Date and Time Channel name

Signal Indication

J. Audio:

Press Audio to change the Audio language.

K. Zoom:

Change the screen format.

L. FAV:

Press FAV to activate the

“Favorite Channel list.” You can use

the Favorite Lists to organize your

favorite channels for simple and fast

access.

Note: You must use the Menu feature

to add channels to the favorite list

before any channels will be shown on

the lists.

- 12 -

Press / to change the favorite group.
Press / to move the cursor.

Press OK to view the selected channel.

Press the Red key to return to the previous page.

Press the Green key to go to the next page.

M. CC:

Press CC to toggle the Closed Caption service:
OFF  Service1  Service2  Service3  Service4  Service5  Service6

 CC1  CC2  CC3  CC4  TT1  TT2  TT3  TT4  OFF

N. EPG (Electronic Program Guide):

Press EPG to activate the EPG menu. In this menu, you can see the

program guide for every channel.

Channel name

Date

TV Rating

Closed Caption

Program Description

Program Name

Press the Red key to return to the previous day.

Press the Green key to go to the next day.

Press the OK key to scroll the text for the selected program.

Press the / keys to change channels.
Press the / to change programs.

O. Red key (Rating Info):

Press the red key to activate the Rating info menu. In this menu you

can see the V-Chip info.

Red key: previous page.

Green key: next page.

Exit key: exit this menu.

- 13 -

8. Menus

Press the Menu button on the remote control to display the On
Screen Menu (OSM) on your TV screen.

8-1. Menu/Channel/Favorite List Editor:

In this menu, you can add, and remove channels from the favorite list

groups.

There are 17 favorite groups:

Main Stations, Adult, Animal, Business, Cartoon, Education,

Entertainment, International, Kids, Movie, Music, News, Politics,

Religious, Sports, Technology and Wildlife.

Press the Yellow key to add (or remove) a channel in the shown

favorite group.

Press the / keys to switch favorite groups.
Press the / keys to change the channel.

Press the Red key to return to the previous page.

Press the Green key to go to next page.

Favorite Group Name

Channel list

- 14 -

8-2. Menu/Scan/Auto Scan

In this menu, you can scan available channels. Caution: Pressing

“Auto Scan” will erase all previously scanned channels, TV Channel

Lists and Favorite Lists (a new list of channels will be created).

Scanned % completion

Scanned Channel

Located Frequency

Press OK to start and stop the Auto Scan at any time.

8-3. Menu/Scan/Manual Scan

From this menu, you can scan for channels one at a time without

removing the previously auto scanned channels. If during the auto

scan, some of the channels that you like to watch were not found, you

can attempt to find additional channels by changing the position of your

antenna and performing a “Manual Scan” for individual channels.

Selected Channel

Quality indicator

Channel list

Channels found

during Auto Scan

Note: You can tell which channels were found during Auto Scan by

checking to see if there is a number next to “Programs” under the quality

indicator.

Note: TV stations will have a new digital channel numbers that is

different from their old analog channel number that you were used to

watching. Instead of finding your old favorite channel by scanning the

old analog channel number, you will need to scan using the new digital

channel number or frequency. To simplify the transition, most TV

Stations are being allowed to use the same old analog channel number

(virtual channel number) followed by a -1 (dash 1). However, you must

- 15 -

first scan the new digital channel number before using the virtual

number. Contact your local TV station to find their digital channel

number or frequency.

Press / to select a specific channel / frequency.

Press OK to start the Manual Scan.

You can adjust the position of the antenna during the scan in order

to find the optimal antenna position for the selected channel/frequency.

‘No Signal’ will be displayed if the signal is too weak; otherwise, the

newly scanned channel will be added to the channel list.

8-4. Menu/Setup/Screen Setting

In this menu, you can select the screen format: FULL, Letter, Center.

Screen Format

List

Press the / keys to switch Screen Formats.
Press OK to confirm the selection.

White Line is TV.

Gray rectangle is
the content.

- 16 -

8-5. Menu/Setup/System Setting

In this menu, you can change the OSD (On-Screen Display) Language,

OSD Opacity, Audio Language, Auto Sleep, etc…

1. OSD Language:

Press the / key to select either:
English, Spanish, or French.

2. Audio Language:

Press the / key to select either:
English, Spanish, or French.

3. Sound Output:

Select one of 4 settings: Normal, Left, Right, Mixed.

4. Auto Sleep:

Use this menu to set the default “sleep” time-out period. The

converter box will turn off automatically if there is no user interaction

within the specified time. There are several settings: OFF, 15 Minutes,

30 Minutes, 1 Hour, 2 Hours, and 4 Hours.

Press the / keys to switch between the settings.
Press the / keys to move focus to a different function.

- 17 -

8-6. Menu/Setup/Parental Control (V-CHIP)

From this menu, you can select: Lock System, Country, Rating Control,

and Change Password. The default

password is set to “1234.”

1. Lock System:

You can set ON/OFF to enable / disable

the Parental Control lock system.

2. County:

You can set the country of the ratting

(USA/Canada).

3. Rating Control: (V-Chip)

You can set the Rating Controls. The TV Rating/MPAA Rating is for

USA.

The English Rating/ French Rating is for

Canada.

Press the / keys to move focus.

Press OK to confirm the selection.

3.1 TV Rating

The television industry has adopted

voluntary ratings for TV programs.

Select “Allow All” to allow all the TV

ratings.

Select Block All to block all the TV

ratings.

To control or change blocking for

any specific setting, Press the /

/ keys to move to any box and

Press OK to confirm the selection.

3.2 MPAA Rating

MPAA Ratings are for motion

pictures.

Press the / / keys to move
focus.

Press OK to confirm the selection.

- 18 -

Parental guidance

PARENTS STRONGLY

TV Parental Guidelines

TV-Y All children

TV-Y7 Direct to older children

Age

Based

Content

Based

TV-G

TV-PG

TV-14

TV-MA

FV

V

S

L

D

GENERAL AUDIENCE

PARENTAL GUIDANCE

SUGGESTED

PARENTS STRONGLY CAUTIONED

MATURE AUDIENCE ONLY

FANTASY VIOLENCE SCENE

VIOLENCE SCENE

SEXUAL SITUATION

ADULT LANGUAGE

SEXUALLY SUGGESTIVE DIALOG

G General

audiences

PG

suggested

PG-13

CAUTIONED

R

NC-17

X

NR

RESTRICTED UNDER 17 REQUIRES

NO ONE 17 AND UNDER ADMITTED

UNIFIED WITH NC-17

NOT RATED

MPAA RATING

All ages admitted

Some material may not be

suitable for children

SOME MATERIAL MAY NOT BE

SUITABLE FOR CHILDREN UNDER 13

ACCOMPANYING PARENT OR ADULT

GUARDIAN

- 19 -

3.3 English Rating

The rating system used by

English-language programming

services has six levels.

Press / / to move focus.
Press OK to confirm the selection.

3.3 French Rating

The rating system used by

French-language programming

services has six levels.

Press / / to move focus.
Press OK to confirm the selection.

English Rating

E Exempt Exempt programming

C Children For younger children under the

age of 8 years

C8+

CHILDREN EIGHT

YEARS AND OLDER

G

GENERAL

PROGRAMMING,

FOR YOUNGSTERS 8 YEARS

AND OVER.

APPROPRIATE VIEWING FOR

THE ENTIRE FAMILY.

SUITABLE FOR ALL

AUDIENCES

PG

PARENTAL GUIDANCE NOT SUITABLE FOR VIEWERS

UNDER THE AGE OF 8

14+

VIEWERS 14 YEARS

AND OLDER

18+

ADULT PROGRAMMING INTENDED FOR VIEWERS 18

NOT SUITABLE FOR VIEWERS

UNDER THE AGE OF 14

- 20 -

YEARS AND OLDER.

French Rating

E Exempt Exempt programming

Appropriate viewing for the entire

G General

family.

8+

CHILDREN EIGHT

FOR YOUNGSTERS 8 YEARS

YEARS AND OLDER

13+

GENERAL

PROGRAMMING,

SUITABLE FOR ALL

AUDIENCES

16+

PARENTAL GUIDANCE FOR YOUNGSTERS 16 YEARS

18+

ADULT PROGRAMMING INTENDED FOR VIEWERS 18

3.4 Digital Rating

Press / to move focus.

Press / to switch selection.
Press OK to confirm the selection.

AND OVER.

FOR YOUNGSTERS 13 YEARS

AND OVER.

AND OVER.

YEARS AND OLDER.

4. Change Password:

The default password is set to “1234.” You can change the password

from“1234” to your preference.

- 21 -

8-7. Menu/Setup/Closed Caption

From this menu, you can select the Caption Type, and customize

features such as the Caption size, Foreground Color, Foreground

Opacity, Background Color and Background Opacity.

1. Caption Type:

The caption services include:

OFF, Service1-6, CC1-4, TT1-4.

2. Customization:

Press / to select ON/OFF.

3. Caption Size:

You can select from three sizes: Small,

Standard, and Large.

4. Foreground Color:

You can select from eight colors: Black, White, Red, Green, Blue,

Yellow, Magenta, and Cyan.

5. Foreground Opacity:

You can select from five opacity settings: Full, High, Half, Low, Zero.

6. Background Color:

You can select from eight colors: Black, White, Red, Green, Blue,

Yellow, Magenta, and Cyan.

7. Background Opacity:

You can select from five settings: Full, High, Half, Low, Zero.

8-8. Menu/Setup/Time Zone

In this menu, you can set the Time Zone, and Auto Daylight Savings

feature.

1. Time Zone:

You can select from six time zones:

Hawaii, Alaska, Pacific, Mountain, Central,

or Eastern.

2. Auto Daylight Saving:

Enable/disable the Auto Daylight Savings

feature.

- 22 -

8-9. Menu/Setup/Factory Default

You can load the default factory settings

from this menu. Caution: Selecting “Yes”

will reset the converter back to the factory

defaults and guide you through the initial

set-up. All previous settings will be

removed.

8-10 Menu/Setup/Info/System
Information

This menu displays the product name,

software version, hardware version, and

loader version.

- 23 -

9. Specifications

1. Tuner and Channel

Input Connector: F-type, IEC169-24, Female

Frequency: 54 MHz ~ 806 MHz

Input Impedance: 75ohm unbalanced

Signal Level: -5 to -83 dBm

Demodulation: 8VSB

2. System & Memory

Main Processor: RTK 2881S

Flash Memory: 2 Mbytes

DDR: 16 Mbytes

Channel Memory: 500

Multi Language Menu: English, Spanish, French

Front Panel: 1 key

Led indicator: 1 (Power Led)

Remote Control: 32 keys, IR remote Control

3 MPEG Transport Stream & A/V Decoding

Transport Stream: MPEG2 ISO/IEC 13818

Profile Level: MPEG2 MP@ML

Aspect Ratio: 4:3, 16:9

Frame Rate: 30Hz for NTSC

Video Input Resolution: 1080i, 720P, 480i, 480P

Video Output Resolution: 480i

Closed Caption: Through VBI

Audio Decoding: MPEG 1/2, AC3

Audio Mode: Stereo

4 AV Input

AV Input: CVBS, L, R Output with Volume Control

5 RF-Modulator

Output Channel: CH3/CH4

TV Standard : NTSC

Audio Output Mono with Volume Control

6 Physical Specifications

Size: 4.5 High X 2.25 Wide X 7.75 Deep inch

Weight: 1.75 lbs

- 24 -

10. Customer Service

10.1 Internet Support

You may obtain product information and support on the web at:

http://www.zentechman.com/eztv

10.2 Phone Support

You may contact us toll-free directly by phone for product installation or

service support between the hours of: Monday – Friday 9 am to 9pm EST;

Saturday 10 am to 7pm EST at: 1-866-58 4 EZTV

1-866-584-3988

11. Limited Warranty

11.1 Limited warranty

Zentech warrants Zentech consumer electronic products and

accessories (“Products”), excluding batteries, to be free from

malfunctions and defects in both materials and workmanship for one

year (1 Year) from the date of purchase. Retain the original dated sales

receipt. Proof of the date of purchase will be required with any request

for warranty repair.

11.2 Limited warranty coverage

Warranty service is only available from within the country where the

Products were originally purchased. You may be required to ship

Products, at your expense, to the authorized service facility. Zentech will

repair or replace Products if they fail to function properly during the

warranty period, subject to any conditions and/or limitations stated

herein. Warranty service will include all labor as well as any necessary

adjustments and/or replacement parts. Repair or replacement is the sole

remedy under the warranty. If replacement parts are used in making

repairs, those parts may be remanufactured, or may contain

remanufactured materials. If it is necessary to replace the entire Product,

it may be replace with a remanufactured Product. Remanufactured

Products, parts and materials are warranted for the remaining warranty

term of the original Product, or 90 days after the date of repair or

replacement, whichever is longer.

11.3 Mail-In Service

If your product fails to function properly, please call our support service

- 25 -

hot-line at: 1-866-584-3988. If the problem cannot be resolved with our

technicians on the phone, you will be given an RMA (Return Material

Authorization) number. You must obtain an RMA number prior to

mailing your device to Zentech for repair. Include the following items

carefully packaged with your shipment to Zentech:

• A copy of your original purchase receipt

• The assigned RMA number

• Your name and return shipping address

Mail the above items to:

ATTN: EZTV RMA

Zentech Manufacturing, Inc.

6980 Tudsbury Road

Baltimore, MD 21244

12. Troubleshooting

Following is a list of common problems and solutions.

No Picture:

• Verify that the cables are connected as shown in the set-up on page 8

of this user’s manual.

• If using the standard black cable connector (supplied) verify that your

TV is set to the same channel (3 or 4) as the selected switch on the

back of the converter box

• If using the AV (Red White Yellow) cable, make sure that the cables are

firmly inserted in both the back of the converter box and to the TV with

the matching colors.

• If using the AV (Red White Yellow) cable, use the TV buttons or TV

remote control to select different input options until the picture appears.

Cannot get a signal (or weak signal) for some channels:

• Verify that you antenna is fully extended.

• Use the “signal indicator” to view the signal strength on a channel that

you can view. Then, reposition the antenna until the signal strength is

strongest. Now, perform a new auto scan or manual scans.

No Sound:

• Use the TV remote or buttons to make sure that the sound is not muted

on the TV.

• Make sure that the sound is not muted using the EZTV remote.

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Sound not loud enough:

• Use the TV remote or buttons to turn up the volume on the TV. Then

use the volume (<-/->) keys on the EZTV remote to control the volume

level.

Forgot Parental Control V-Chip password:

• You can reset the Parental Control Password to the default password

by resetting the control box to the factory default settings as explained

in this user’s manual.

Converter Box keeps turning itself off:

• Increase the “auto sleep time” as described in the System Settings

section of this user’s manual. Note: in order to save energy and

comply with EnergyStar, this converter box is designed to shut itself off

if it does not receive any input from its remote control for within the time

period selected in the “auto sleep time” menu. The default auto sleep

time is 4 hours.

If you cannot resolve the problem using these steps, please call us at”

Customer Support

1-866-584-3988 (toll free).

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