Page 1
AlphaCom User Guide
IP & Analog Master Stations
MANUAL
A100K10602
Page 2
Contents
1 Introduction .......................................................................................4
2 Station Models...................................................................................5
2.1 IP Desktop Master Station ........................................................5
2.2 CRM-V / OR IP Master Station .................................................5
2.3 VMP-D619/VMP-D619B Analog Desktop Master Station 6
2.4 Dual Display IP/Analog Station ..............................................6
2.5 TFIE-1/TFIX-1 Turbine IP Station ............................................7
3 Making Intercom Calls ....................................................................8
3.1 Starting and Ending a Handsfree Call ..................................8
3.2 Using the Handset to Call.........................................................8
3.3 Setting to Private Mode ............................................................8
3.4 Calling To and From Noisy Environments ....................... 10
3.5 Adjusting the Sound / Volume Level ................................ 10
3.6 Muting the Microphone ........................................................ 10
3.7 If Someone is Not at his Station .......................................... 11
3.8 Waiting for a Busy Station to Become Free ..................... 11
3.9 Re-Dialing ................................................................................... 11
4 Searching for a Person ................................................................. 12
4.1 Making a Group Call - Voice Paging .................................. 12
4.2 Recall - Recording before Calling ....................................... 13
4.3 Answering Voice Paging (Meet Me)................................... 13
4.4 Search List - Transferring Calls to Another Destination 13
5 Priorities ............................................................................................ 14
5.1 Priority Features ........................................................................14
5.2 Priority Setting for the Station ............................................ 14
6 Absence Messages ........................................................................ 15
6.1 Leaving an Absence Message at Your Station ............... 15
6.2 Leaving an Absence Message from a Remote Station 16
6.3 Deleting an Absence Message ............................................ 16
7 Voice / Text Messages .................................................................. 17
7.1 Leaving a Call-back Message ............................................... 17
7.2 Answering a Call-Back Message ......................................... 17
7.3 Leaving a Voice / Text Message at a Remote Station ... 17
7.4 Playing Back / Deleting Messages...................................... 18
7.5 Playing Back / Deleting Messages from a Remote Station 18
7.6 Voice Help ................................................................................... 19
8 Transfer Features ............................................................................ 19
8.1 Inquiry Call.................................................................................. 19
8.2 Call Transfer ............................................................................... 19
8.3 Call Forwarding from Own Station .................................... 20
8.4 Follow Me - Forwarding from Remote Station .............. 20
9 Reminder / Wake-Up Call ............................................................21
10 RE-DIALING ...................................................................................... 21
11 Call Request ..................................................................................... 22
12 Radio / Music Programs .............................................................. 23
12.1 Selecting a Program ................................................................ 23
12.2 Turning O or Toggling a Program .................................... 23
12.3 Scrolling Through Available Programs ............................. 23
12.4 Turning On/O Programs to Other Stations .................. 24
13 Conferencing .................................................................................. 25
13.1 Simplex Conference (Push-To-Talk).................................... 25
13.2 Duplex Conference (Handsfree) ......................................... 25
14 Door Opening ................................................................................. 26
15 Telephone Calls .............................................................................. 27
15.1 Making an Internal Telephone Call .................................... 27
15.2 Making an External Telephone Call ................................... 27
15.3 Calling From a Telephone To an Intercom Station ....... 28
15.4 Receiving a Telephone Call at Your Station ..................... 28
16 Paging ................................................................................................ 29
16.1 Paging With Answer Option ................................................. 29
16.2 Paging Without Answer Option .......................................... 30
16.3 Paging Without Calling an Intercom Station ..................30
16.4 Answering Paging (Meet Me) .............................................. 31
17 Display Information ...................................................................... 32
17.1 Information Display ................................................................. 32
17.2 Idle Station ................................................................................. 32
17.3 Menu Selection ......................................................................... 32
17.4 Conventional Name Search .................................................. 33
17.5 Name Search in Subscriber Directory ............................... 34
17.6 Check Station Identity ............................................................ 34
18 Programming Direct Access Keys - DAK ................................ 35
18.1 Programming DAK Directory Numbers and Functions 35
18.2 Deleting DAK Call Numbers and Functions .................... 35
18.3 Direct Access Key Display Information ............................. 36
18.4 Editing DAK Text ....................................................................... 36
19 LED Indications for CRM-V Station .......................................... 37
19.1 Example of LED Indicator Use.............................................. 37
20 LED Indications for Turbine TFIE & TFIX ................................. 38
21 User Quick Reference ................................................................... 39
Page 3
1 Introduction
Menu Selection uttonsB
Information isplayD
Loudspeaker
Indicator LED &
olume ontrolVC
Cancel/Private
Direct Access Keys
(DAKs)
Dialing eysK
Manual peechS
irection ontrolDC
Handset
Microphone
Menu Selection buttons
Information display
Display illumination control
Loudspeaker
Volume control
Cancel/Private
Direct Access Keys
with LED indication
(DAKs)
Dialing keys
Manual speech
direction control
Microphone
Indicator LED
2 Station Models
AlphaCom E/XE is a powerful and exible communication exchange/server
designed to provide Critical Communication over IP (CCoIP) and serve a wide
range of applications.
The information in this document pertains to all Vingtor-Stentofon IP/Analog
Master Stations with or without display, including IP/Analog Desk Master stations,
CRM-V & IP OR Master stations, Industrial Master stations, IP/Analog Dual Display
stations, and Turbine IP stations.
Special functions that require additional equipment are indicated in the document
where relevant.
) Note that factory default settings for directory numbers and time-out periods are used
in this manual. They may have been changed to meet the specic requirements of
your AlphaCom exchange/server installation. If you are in doubt, please consult the
Vingtor-Stentofon supervisor at your site.
Intercom Stations
Model Product Description Item Number
VMP-D619(B) Analog Desktop Master Station (White/Black) 1007034310 / 1007072090
IP Desktop Master Station with Handset (White/Black) 1008001000 / 1008001100
CRM-V IP Flush Master Station 1008031000
IP OR Operating Room Master Station 1008015000
Dual Display Station (IP/Analog) 1008007000 / 1007007000
TFIE-1 Turbine Extended Industrial IP Intercom 1008122010
TFIX-1 Turbine Extended Ex IP Intercom 1008123010
TFIX-4 Turbine Extended Ex IP Intercom 1008123040
2.1 IP Desktop Master Station
2.2 CRM-V / OR IP Master Station
4 AlphaCom User Guide A100K10602
A100K10602 AlphaCom User Guide 5
Page 4
2.3 VMP-D619/VMP-D619B Analog Desktop Master Station
Loudspeaker
Indicator LED
Direct Access Keys
(DAK)
Information isplayD
Dialing eysK
Cancel
Manual pe chSe
irection ontrolDC
Microphone
Privacy electorS
Handset
Volume ontrolC
Loudspeaker
Direct Access Keys
(DAK)
DAK nformation isplayID
Information isplayD
Arrow eysK
Menu election eysSK
Dialing eysK
Cancel
Manual peechS
irection ontrolDC
Microphone
Privacy uttonB
+
Fault
LED
Call
Power
LED
2.4 Dual Display IP/Analog Station
2.5 TFIE-1/TFIX-1 Turbine IP Station
6 AlphaCom User Guide A100K10602
A100K10602 AlphaCom User Guide 7
Page 5
3 Making Intercom Calls
17/03-2009 10:45
1001 Subscriber Name
Menu Name
PRIVATE
P
100002 Called name
100001 Own Name
9 Search
/
P
100002 Called name
100001 Own Name
9 Search
/
3.1 Starting and Ending a Handsfree Call
To call another station:
● Dial the number of the station
or, if the number has been pre-programmed:
● Press the Direct Access Key (DAK)
The LED indicator lights up on both stations when the call
is connected and you will hear a short tone.
To set the station to Private mode for Analog Master
stations:
● Slide the privacy switch to the left across to
PRIVATE.
To set the station to Private mode for the Dual Display
station:
● Press the P button
– A “muted loudspeaker”
icon will be displayed.
To terminate the conversation:
● Press C
The LED indicator light goes out.
3.2 Using the Handset to Call
To call another station:
1. Lift the handset
– You will hear a dial tone.
2. Dial the number of the station.
To terminate the conversation:
● Replace the handset or press C
3.3 Setting to Private Mode
8 AlphaCom User Guide A100K10602
In Private mode, calls do not come through directly but
are indicated by a ringing tone at both stations.
The privacy switch is dierent depending on whether it is
an IP, Analog or Dual Display station.
To set the station to Private mode for IP Master stations:
● Press C and hold for 2 seconds.
– PRIVATE will be displayed briey and the P symbol will
appear and start to ash.
To answer a call while in Private mode:
● Press M
or
● Lift the handset
– for stations with handsets
or
● Slide the privacy switch across to the right from
PRIVATE to OPEN.
– for Analog Master stations
within 30 seconds. After 30 seconds, the call attempt is
automatically canceled.
) Your system may be set so that some calls are
always in OPEN or PRIVATE mode regardless of
switch setting. Incoming telephone calls are normally
indicated by a private ringing tone.
To set the station back to open mode:
● Press C and hold for 2 seconds.
– for IP Master stations (the P symbol will disappear)
or
● Slide the privacy switch to the right across to OPEN.
– for Analog Master stations
or
● Press the P button
– for the Dual Display station
A100K10602 AlphaCom User Guide 9
Page 6
3.4 Calling To and From Noisy Environments
-
+
P
P
3.7 If Someone is Not at his Station
If there is disturbing background noise:
● Press M and hold while you speak.
● Release M while you listen.
You are now in simplex mode.
The volume will increase at the listening end.
To go back to automatic direction switching:
● Tap M briey.
Either party can use the M function.
3.5 Adjusting the Sound / Volume Level
For the IP Desk Master, the volume control is located on
the LED indicator. For the CRM-V and IP/Analog Flush
Master stations, the volume control is located on a
separate button.
● Press the volume control button at the plus or minus
end to adjust the volume up or down.
For the Analog Desk Master stations, the volume control
is located on a slide switch.
● Slide the switch to the left or right to adjust the
volume up or down to the level desired.
Sometimes, the person you’re calling may not be present
at his/her station.
In this situation, you have several options:
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Page 16:
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● Cancel and make a Group Call (or All Call)
● Activate the pre-programmed search list
● Leave a Call Back message
● Leave a predened voice/text message
● Cancel and use the re-dial feature later
● Activate the person’s pocket pager
3.8 Waiting for a Busy Station to Become Free
If a station or a feature that you call is busy, you will hear
a busy tone and your display will show Busy.
You can either:
● Press C to disconnect and try again later.
or
● Wait for up to 30 seconds.
If the station or feature becomes free within 30 seconds,
you will be connected automatically.
For information on the Busy Notify and Busy Override features, see the PRIORITIES section.
For the Dual Display station, the volume control is located
on a control knob.
● Turn the volume control knob to adjust the volume
up or down to the level desired.
3.6 Muting the Microphone
To mute the microphone:
● Press 0 and hold during the conversation.
To un-mute the microphone:
● Release 0.
10 AlphaCom User Guide A100K10602
3.9 Re-Dialing
You can program one of the single-touch DAKs on your
station to re-dial the last intercom number dialed from the
station.
For information on how to program DAKs, see the
PROGRAMMING DIRECT ACCESS KEYS section.
The default directory number for the re-dial feature is
9532.
For more information on re-dialing, see the RE-DIALING
section.
A100K10602 AlphaCom User Guide 11
Page 7
4 Searching for a Person
+
4.1 Making a Group Call - Voice Paging
You can search for somebody by making a Group Call from
any station if this function is not disabled in the exchange.
Each group has its own directory number. Default numbers are:
Group 1 : 84 (All Call to all stations in the system)
Groups 2 - 5 : 85 - 88
Groups 6 - 15 : 890 - 899
To make a Group Call:
1. Dial the directory number for the group.
2. Wait for the chime signal.
3. Press M while you are speaking.
The audio goes to all stations in the group.
If you want an answer:
● Wait
If not:
● Press C
The time-out period for answering is one minute by default.
To repeat your message:
● Press M while you are speaking
To extend the waiting period by another minute:
● Tap M briey
To make an All Call (all stations in the system):
● Dial 84
For programming your group membership, consult the
technical supervisor at your site.
12 AlphaCom User Guide A100K10602
4.2 Recall - Recording before Calling
The recall function is available as from AMC software
version 11, and requires an Audio Messaging license.
Default directory numbers for “recall” broadcast:
9084: Recall to group 1 (all)
9085-9088: Recall to groups 2 - 5
To initiate a group call, dial the directory number of the
desired group:
1. Press the M-key to start recording.
2. Release M-key to listen to the message.
3. Press 8 to dispatch the message, or C to cancel.
4.3 Answering Voice Paging (Meet Me)
To answer voice paging:
● Dial 99 at the nearest intercom station within the
answer period (1 minute).
You will be automatically connected to the person who
initiated the call.
4.4 Search List - Transferring Calls to Another Destination
Each station can have a pre-programmed search list
for transferring calls to another destination when the
subscriber is absent. The list can include an ordinary
directory number, a Group Call number, etc.
To search for a person:
● Dial the subscriber number.
When no one answers the call:
● Press 9 to activate the rst step on the search list.
If no one answers your search, you can activate the next
step by pressing 9 once more. If the station you call has
no search list or if you have come to the end of the list,
pressing 9 has no eect.
An Automated Search List can be set up so that the
search list is automatically activated when you get
an absence message, busy tone or after a time-out for
private calling.
For programming your search list, consult the technical
supervisor at your site.
A100K10602 AlphaCom User Guide 13
Page 8
5 Priorities
+ 1300
At lunch until 1 pm
6 Absence Messages
5.1 Priority Features
5.2 Priority Setting for the Station
Your station can be assigned one of several priority
features. Please consult your VINGTOR-STENTOFON
supervisor for the assignment of these priority features
to your station.
PRIVATE / Message Override
When the station you call is in Private mode:
● Dial 59 or press M to break through a private mode
or an absence message (e.g. “Busy at the moment”)
left at the station.
Busy Notify (factory default)
When the station you call is busy:
● Dial 57 or press M to send an attention tone to the
busy station. At the other end, the display shows the
person who is calling.
Busy Override
When the station you call is busy:
● Dial 58 or tap M twice. This cancels the ongoing
conversation and you will be connected.
Your station is set up to have a priority level (one of four
levels). Depending on the priority setting, outgoing calls
will behave dierently:
● Make outgoing calls in private
● Override private setting
● Override an absence message
● Connect you to a busy station (and disconnect the
ongoing conversation)
This feature requires additional equipment in the exchange for voice messages.
) The message numbers are factory default settings and may
have been changed in your installation.
6.1 Leaving an Absence Message at Your Station
You can leave a prerecorded absence message at your
intercom station. Whoever calls your station will hear the
message. The messages also allow you to include appropriate information on the time, date and phone number.
You can choose from a list of prerecorded messages. See
the list of messages and their numbers in the User Quick
Reference section.
To leave an absence message:
● Enter the message number
+ digits for time/date/phone no. (optional)
or M
If you enter the additional digits, you need not press M.
The message is also accepted after a time-out.
For example, to leave the absence message “At lunch
until 1 pm” (message no. 776) at your station, do the following:
1. Enter 776
– You will then be prompted for the time which you enter
in the 24-hour clock notation, e.g. 1300 for 1 pm.
2. Enter the time, e.g. 1300
The message will then be played back and displayed to
you.
If you select the wrong absence message or enter the
wrong time, date or number, press C to cancel the operation and you can begin again.
The LED light will ash and there will be an intermittent
beep to indicate that there is an absence message.
14 AlphaCom User Guide A100K10602
A100K10602 AlphaCom User Guide 15
Page 9
No messages
7 Voice / Text Messages
Call me on
number xxxx
Call me on number xxxx
+ + +
Call home
6.2 Leaving an Absence Message from a Remote Station
If you are at another station and you want to leave an
absence message on your own station:
At lunch until 1 pm
● Dial your own station no. + 50 + message no. +
digits for time/date/phone no. (optional)
or M
● For example, to leave the absence message “At
Own Station
no. 2500
lunch until 1 pm” (message no. 776) at your own
station (station no. 2500) from a remote station do
the following:
1. Dial 2500 + 50
Remote
Station
2. Enter 776
– You will then be prompted for the time which you enter
in the 24-hour clock notation, e.g. 1300 for 1 pm.
2500
+
+
+ 1300
3. Enter the time, e.g. 1300
The message “At lunch until 1 pm” will then be registered
at your own station.
6.3 Deleting an Absence Message
To delete an absence message:
● Dial 70
This feature requires additional equipment for voice
messages.
) The message numbers are factory default settings and may
have been changed in your installation.
7.1 Leaving a Call-back Message
To leave a call-back message:
● Press 8 while connected to a station.
The voice message “Call me on number xxxx” is
automatically registered at the other station, while the
following text message will be displayed: Call me
back
) If there is no support for voice messages, only the text
message will be displayed.
7.2 Answering a Call-Back Message
The LED indicator and display on your station will indicate that there is a message waiting. The number of messages is also shown.
● Dial 70 to play back the message.
● Press 8 to set up a conversation with the station that
left the message.
● Press 9 to scroll through call-back messages with-
out deleting them.
You will hear: “No Messages”.
And your display will show: No Messages
Your absence message is automatically deleted and the
LED indicator will stop to ash.
To delete an absence message from a remote station:
● Dial 73 + own station number
16 AlphaCom User Guide A100K10602
7.3 Leaving a Voice / Text Message at a Remote Station
Refer to the list of messages in the User Quick Reference
section.
● Dial the remote station number + 7 + message no.
+ additional digits for time/date/phone no. or M
For example, to leave the message “Call home” at remote
station number 2525, dial:
2525 + 7 + 663 + M
The message “Call home” will then be registered at the
remote station.
A100K10602 AlphaCom User Guide 17
Page 10
7.4 Playing Back / Deleting Messages
Call home
Call home
Call home
+
+ +
. . . .
HELP
7.6 Voice Help
If you have received messages, the LED indicator on
the station will ash and you will hear a beep at regular
intervals.
To indicate that you are present and to play back any
messages:
● Dial 70
If there are any messages, they will be played back for
you.
If there are several voice messages, you have the following options:
Press 0 : D elete the message and play back the next one
(if any).
Press 1 : Repeat the message.
Press 7 : Play back the previous message.
Press 8 : Call sender of message (and delete the message).
Press 9 : Play back the next message without deleting the
previous one.
Press C : Disconnect (and keep messages).
7.5 Playing Back / Deleting Messages from a Remote Station
To remotely play back the messages left at your station:
● Dial station number + 51
This feature requires additional equipment.
The intercom station has a built-in system of voice help
messages.
In some situations you will get a voice help message if
you hesitate before carrying out the next step in a function. The help message stops when you press a key.
If you already know exactly what to do, there is no need
to wait for a help message.
You will also get help information in the display.
8 Transfer Features
8.1 Inquiry Call
When in conversation with a person:
1. Press 2 to park the ongoing conversation.
2. Dial the directory number of the other person or
feature you want to reach.
3. By pressing 2 you can switch between the two conversations by keeping one parked (Broker function).
4. Press C to disconnect the ongoing conversation.
To remotely delete the messages left at your station:
● Dial station number + 51 + 0
18 AlphaCom User Guide A100K10602
8.2 Call Transfer
When you have made an Inquiry Call, you can establish a
conversation between the two other parties and disconnect yourself.
When in conversation with a person:
● Make an Inquiry Call to another station by pressing 2
+ directory number.
● Press 3 to connect the two stations. Your own sta-
tion is automatically disconnected.
A100K10602 AlphaCom User Guide 19
Page 11
8.3 Call Forwarding from Own Station
+ +
+
9 Reminder / Wake-Up Call
To forward your calls to a remote station:
● Dial 71 + remote station number + M.
All calls to your station will now be forwarded to the remote station and the message “Call Forwarded” will be
displayed.
To cancel Call Forwarding:
● Dial 70 from your own station.
To cancel Call Forwarding from a remote station:
● Dial 73 + your own station number.
It is also possible to forward your calls to a telephone or
personal pager.
To forward your calls to a telephone:
Assuming there is a telephone gateway.
● Dial 71 + 0 + phone number + M.
To forward your calls to a personal pager:
● Dial 71 + station number + 44 + M.
To set the reminder time that is within 24 hours:
● Dial 7883 + hour, minutes
(7883 + hhmm)
You will be prompted for the time which you enter in the
24-hour clock notation, e.g. 1500 for 3 pm.
For the above example, the display will show:
WaUp 15:00 28/03
To set the reminder time that is NOT within 24 hours:
● Dial 7883 + hour, minutes, day, month
(7883 + hhmm + DDMM)
Your station will ring at the time you have set.
To stop the ringing:
● Press any key on the station.
To delete the reminder time:
● Dial 7883 + M
There can only be one reminder/wake-up call per station.
8.4 Follow Me - Forwarding from Remote Station
To turn on Follow Me from a remote station:
● Dial 72 + own station number.
20 AlphaCom User Guide A100K10602
All calls to your station will now be forwarded to the remote station.
To cancel Follow Me:
● Dial 70 from your own station.
To cancel Follow Me from a remote station:
● Dial 73 + your own station number.
10 RE-DIALING
To re-dial the last number:
● Dial 9532
You can program the re-dial directory number (9532) into
one of the Direct Access Keys (see the Programming
Direct Access Keys section).
) It is not possible to re-dial telephone numbers.
A100K10602 AlphaCom User Guide 21
Page 12
11 Call Request
Your call is registered,
please wait.
+
Your call is registered,
please wait.
12 Radio / Music Programs
To make a Call Request:
● Dial 623 + the station number
You will hear a voice message:
“Your call is registered. Please wait.”
The message is spoken in English, German and French.
The display will show:
The LED indicator will ash and the station will beep until
the call is answered.
To answer a Call Request at the called station:
● Dial 70
The display shows the number and name for the rst Call
Request sender.
● Press 8 to call the sender and delete the Call
Request from the list.
There is a notication tone for each Call Request and the
LED indicator will start to ash.
The display shows the number of messages at your station waiting to be answered.
You also have the following options:
0 : delete message without answering
1 : repeat message
7 : go to previous message
9 : go to next message
C : disconnect without deleting messages
For handling call requests on stations with displays, the
following codes, that are normally programmed in DAKs,
are used:
● 7638 (Answer)
● 7637 (Up)
● 7639 (Down)
● 7630 (Delete)
The Call Request feature is usually used for dialing from a
substation to a dened master station. The Call Request
number is programmed on one of the buttons on the
substation.
Call registered
This feature requires additional audio sources. The radio
channels, music or internal programs available will depend on your installation.
12.1 Selecting a Program
To select an audio program:
● Dial the Program Number
Program 1 - 6 dial 801- 806
Program 7 - 38 dial 8101 - 8132
Frequently used programs can be programmed to a DAK.
The program is, by default, temporarily interrupted by
outgoing and incoming calls, but it remains on during
Group Calls and All Calls.
12.2 Turning O or Toggling a Program
To turn o an audio program:
● Press C
or
● Dial 800
To toggle on/o a program that has already been
selected:
● Dial 792
12.3 Scrolling Through Available Programs
To scroll through the available programs:
● Dial 790 for the next program.
● Dial 791 for the previous program.
The numbers above for program scrolling may be
programmed to a DAK. Program o (800) is included in
the program list.
22 AlphaCom User Guide A100K10602
A100K10602 AlphaCom User Guide 23
Page 13
+ +
13 Conferencing
“Hey, I have an idea!”
“Hey, I have an idea!”
“Hey, I have an idea!”
“Hey, I have an idea!”
+
“Hey, I have an idea!”
“Hey, I have an idea!”
“Hey, I have an idea!”
“Hey, I have an idea!”
12.4 Turning On/O Programs to Other Stations
To set up a program to another station:
● Dial 74 + station number + program number
To turn o a program at another station:
● Dial 74 + station number + 800
To set up a program to a group of subscribers:
● Dial 75 + group number + program number
To turn o a program at another group:
● Dial 75 + group number + 800
All the dialing sequences above can also be programmed
on single-touch DAKs.
) Access to setting up programs remotely may be
restricted to certain stations.
There are two types of conferences available, namely
Simplex (Push-To-Talk) and Duplex (Handsfree).
13.1 Simplex Conference (Push-To-Talk)
There are 50 simplex conference channels available with
the default numbers ranging from 8201 to 8250.
Conference o is 8200.
To connect to a conference:
● Dial the actual conference number (8201 - 8250)
You can then listen to the conversation going on in the
conference. The conference numbers are programmed in
the AlphaCom exchange. Single-touch keys (DAKs) may
be programmed for direct access to conference groups.
To talk into the conference:
● Press M
The LED indicator on your station lights up to indicate that
the microphone is active. Only one person can talk at a
time. If you press M while someone else is talking, it has
no eect (unless your station has been assigned priority
to override the current talker).
) While listening to a conference, you can use your
station for ordinary incoming and outgoing calls.
It is not possible to listen to a radio/music program
while using the conference feature. You can include/
exclude stations/groups remotely as you do in setting
up programs.
24 AlphaCom User Guide A100K10602
13.2 Duplex Conference (Handsfree)
This is a handsfree conference with up to 16 participants.
There are 20 duplex conference channels available, with
the default numbers ranging from 8301 to 8320.
To connect to a conference:
● Dial the actual conference number (8301 - 8320)
To leave a conference:
● Press C
A100K10602 AlphaCom User Guide 25
Page 14
14 Door Opening
+
+
To include other stations while in conference:
● Dial 56 + station number
You can include/exclude stations/groups remotely by dialing the numbers 74 and 75 as you do in setting up programs.
For example, to include remote station number 2525 in
conference number 8301:
● Dial 74 + 2525 + 8301
) Stations participating in a duplex conference can not
make or receive ordinary calls.
This feature requires additional door lock equipment.
Door Group Call:
Pressing the door station key sets up a Group Call to a
number of stations.
● Answer by dialing 99
You can then talk to the person who is at the door.
To open the door:
● Press 6 while in conversation with the door station.
Direct call from a door:
Pressing the door station key sets up a conversation to
one station.
To Open the door from the called station:
● Press 6 while in conversation with the door station.
15 Telephone Calls
This feature requires additional equipment.
If you have a telephone gateway installed, you can reach
telephone subscribers with both internal and external
numbers from your intercom station.
15.1 Making an Internal Telephone Call
This function is available only if the telephone gateway is
connected to a local PABX.
To make an internal telephone call:
1. Press 0 and wait for the dial tone.
2. Dial the internal telephone number.
3. Press C to end the call.
Consult the STENTOFON supervisor at your site for more
information on your system setup.
15.2 Making an External Telephone Call
Depending on the system conguration you can:
Either
1. Press 0.
2. Wait for the dial tone.
3. Dial the external telephone number.
or
1. Press 0.
2. Enter PIN number.
3. Wait for the dial tone.
4. Dial the telephone number.
● Press C to end the call.
26 AlphaCom User Guide A100K10602
) Telephone numbers may be programmed to a DAK.
Consult the technical supervisor at your site for more information on your system setup.
A100K10602 AlphaCom User Guide 27
Page 15
15.3 Calling From a Telephone To an Intercom Station
+
+
bleep-bleep
+
+
Call home
bleep-bleep
The telephone interface is set up to allow either direct
calls to one specic intercom station or two-step calls to
the intercom station you choose.
To call the intercom station:
1. Dial the telephone number for the telephone interface.
2. Wait for the dial tone.
3. Dial the number for the intercom station.
16 Paging
This feature requires additional equipment. The pagers
are connected to the AlphaCom exchange/server.
) If the subscriber does not have a pager, the paging
attempt is ignored.
Search:
● Call the subscriber number
● Press 9 (Search list).
For users with pagers, the pager option is usually rst on the
list.
If your telephone has # and * keys, you can use them to
activate intercom features:
● Press * to activate the M key (0.5 second).
● Press # to deactivate the M key.
To terminate the call:
● Hang up the telephone.
If two-step dialing is used, telephone callers have access
to intercom features like Group Call and leaving voice
messages by default. They are normally restricted from
activating features like audio program selection and
making outgoing telephone calls.
For more information on available features, please consult the technical supervisor at your site.
15.4 Receiving a Telephone Call at Your Station
For incoming telephone calls to your intercom station:
● Press M or lift the handset to accept the call.
● Press C or replace the handset to terminate the call.
28 AlphaCom User Guide A100K10602
16.1 Paging With Answer Option
Waiting for an answer:
1. Dial the intercom station number.
2. Dial 45 (Wait for an answer).
3. Wait for the paged person to answer from any intercom station.
The default time-out period for answering is 30
seconds.
When the paged person answers, an ordinary intercom
conversation is set up with the person who initiated the
paging.
If no one answers:
1. Dial the intercom station number.
2. Dial 47 (Leave a voice message).
3. Dial the message number (660-669) and any extra
digits.
– See the voice/text message number list in the User
Quick Reference.
4. Press M if you don’t want to enter the extra digits.
When the paged person answers by dialing the paging answer code from any intercom station, the voice message is
played back.
The person initiating the paging gets an acknowledge
message when the paging has been answered.
No conversation with the paged person is possible.
A100K10602 AlphaCom User Guide 29
Page 16
16.2 Paging Without Answer Option
+
2024
+
+
2024 Call home
16.4 Answering Paging (Meet Me)
To send the station number as a text message:
1. Dial the intercom station number.
2. Dial 44 (Own station number).
The pager display shows the directory number of the
station activating the paging.
Answer the paging by dialing the shown directory number
at the nearest intercom station.
To send a text message to the pager:
1. Dial the intercom station number.
2. Dial 46 (Text message).
3. Dial the message number (660-669) and any extra
digits.
– See the voice/text message number list in the User
Quick Reference section.
4. Press M when nished.
The text message and the directory number will appear in
the pager display.
If the pager in question does not have a display, the
attempt is canceled with a failure tone after 3 digits have
been dialed.
If you have been paged with an answer option, there are
dierent ways of answering, depending on the pager
type and the exchange programming.
At a convenient intercom station:
Either
● Dial your personal answer code.
or
● Dial the answer code shown in the pocket receiver
display (default is 980 - 989).
If your pager has no display:
● Dial 96
Depending on the type of paging sent out, you are either
connected to the person who initiated the paging, or you
will hear a voice message.
16.3 Paging Without Calling an Intercom Station
You can activate a paging call from your intercom station to a pager directly, without calling a station rst.
30 AlphaCom User Guide A100K10602
● Dial the pager directory number
You will then have the following options:
– Dial 44 = Send your own station no. as a text message
– Dial 45 = Wait for an answer
– Dial 46 = Send a text message
– Dial 47 = Leave a voice message
A100K10602 AlphaCom User Guide 31
Page 17
17 Display Information
17/03-2009 10:45
Menu Name
1001 Subscriber Name
20/088-2009 13:02
1002 SubscriberName
Menu
Name
Dak
-
+
17/03-2009 10:45
Menu Name
1001 Subscriber Name
60 Info menu
Ok
Esc
610 Group menu
Ok
Esc
60 Info menu
7 8=Ok 8
abcdefghijkl
Ok Esc
m
INFO
NAME
17.1 Information Display
The IP Master stations have displays with 4 lines and 20
characters each, while the Analog Master stations have
displays with only 2 lines. The information displayed may
be the date and time, own and called name and directory
number, available functions, help text, messages, and
status. The last line shows the selection button functions
in the actual mode.
For the IP Master and Dual Display stations, there are 4
buttons located just below the display that correspond to the
menu choices displayed. The buttons on the Dual Display
station are slightly dierent in that there are two arrow
buttons in the middle.
The text displayed will change according to your actions
and the options in the actual station mode.
) The information and menu text that is displayed will
depend on how your intercom station is congured in
the AlphaPro program.
Interactive context help information for every function
and feature is available as text messages to help guide
and instruct you through each step of the procedure.
) There is a separate display illumination control button
for both the CRM-V IP Master and IP OR Master.
17.2 Idle Station
In idle mode, the display shows the date and time, own
station number and name (as set in the AlphaPro program).
In the upper-right corner of the display, there are symbols
for privacy (P), handset, and volume.
17.3 Menu Selection
● Dial 60 to access the main menu info.
For IP and Dual Display stations:
32 AlphaCom User Guide A100K10602
● Press the [Menu] selection button to open the main
functions menu.
1. Scroll up/down through the menu with the [arrow]
selection buttons (the two middle buttons).
2. Conrm the desired main function by pressing [Ok].
– The secondary menu will then be shown.
3. Scroll up/down the secondary menu and conrm by
pressing [Ok].
– The function will then be executed.
– Return to the main menu by pressing [Esc].
– Press C to return to idle mode or wait for the time-out.
For Analog stations:
The DAK 9 (lower left) key is pre-programmed as the INFO
key by default.
– Press the INFO key to enter the info menu.
– Press 7 to Scroll up
– Press 9 to Scroll down
– Press 8 to Make a selection
– Press C to exit the menu or wait for time-out.
17.4 Conventional Name Search
For IP and Dual Display stations:
1. Dial 614
– The letters a-m is then displayed. The letters n-z will
be displayed when the cursor passes the last letter
(m).
2. Use the [arrow] selection buttons to scroll through
the alphabet and select the rst letter in the name.
3. Press the [Ok] selection button to conrm or the
[Esc] selection button to cancel.
4. The rst name starting with this letter is displayed.
5. Use the [arrow] selection buttons to scroll to the
desired name.
6. Press the [Ok] selection button to initiate a call.
For Analog stations:
The DAK 10 (lower right) key is pre-programmed as the
NAME key by default.
– Press the NAME key
– Press 7 to Scroll back
– Press 9 to Scroll forward
– Press 8 to Make a selection
A100K10602 AlphaCom User Guide 33
Page 18
17.5 Name Search in Subscriber Directory
9537 AlphaNumSrch
Ok
Esc
GHI
ABC
JKL
DEF
MNO
PQRS
TUV
WXYZ
Enter Name:
Ok
Esc
Del Spc
M=Find 0=Del
9541 ProgramKey
(To delete DAK
press DAK key)
New number:
9541 ProgramKey
Delete DAK
Del Esc
For IP and Dual Display stations:
The [Name] selection button is used to open and search
for a number in the subscriber directory.
● Press the [Name] selection button.
The display will show: AlphaNumSrch
● Conrm by pressing the [Ok] selection button.
The keyboard is now changed to alphanumeric format
as used on mobile phones. Letters are not printed on the
keys.
● Type in a name to search for.
The complete name or only the rst characters may be
typed in.
– The [up-arrow] selection button acts as a delete key
(character to the left).
– The [down-arrow] selection button acts as a space bar.
● Press the [Ok] selection button to conrm when the
search character(s) are typed in.
The matching name or the closest match is displayed.
● Use the [arrow] selection buttons to scroll in the
directory table if needed.
● Press the [Ok] selection button to make the call or
the [Esc] selection button to cancel.
The [Esc] selection button brings you back to the
alphanumeric input for additional changes or input.
● Press C to go back to idle mode.
For Analog stations:
– Dial 9537
– Press M to display the rst directory entry
– Press 9 to Scroll down the alphabet
– Press 7 to Scroll up the alphabet
– Press 8 to Make a selection
17.6 Check Station Identity
To check the identity of the station:
34 AlphaCom User Guide A100K10602
● Dial 789
After a few seconds, the display will automatically
show the station’s directory number, physical number,
node number, IP address, MAC address, AMC software
version, et al.
18 Programming Direct Access Keys - DAK
The DAKs provide single-touch, immediate access to
your most frequently used directory numbers and functions.
18.1 Programming DAK Directory Numbers and Functions
Dierent stations have dierent number of DAK keys.
The IP Desk Master Station has 10 DAKs while the IP OR
and CRM-V Master Stations have 4 DAKs.
The Dual Display Master Station has 20 or more DAKs divided into pages of 10 DAKs with information text for each
DAK on a 5-8 character display.
Desk and Wall Master Stations have 10 DAK keys.
To enter a directory number on a DAK:
1. Press the [Name] selection button in idle state (or
dial 784 and skip to step 4).
2. Press the [arrow] selection button until you come to
9541 ProgramKey.
3. Press the [Ok] selection button.
4. You will be prompted to enter a directory or function
number.
5. Press the DAK you want to program.
If the DAK is already in use, the new entry will override
the old.
For a list of function numbers, see the Quick Reference
Guide or select the function from the Menu and note the
number displayed in front of the function name.
18.2 Deleting DAK Call Numbers and Functions
To delete a number from a DAK:
1. Press the [Name] selection button in idle state (or
dial 784 and skip to step 3).
2. Press the [arrow] selection button until you come to
9541 ProgramKey.
3. Press the DAK you want to delete the number from.
4. Conrm by pressing the [Del] selection button
or press the M key.
A100K10602 AlphaCom User Guide 35
Page 19
18.3 Direct Access Key Display Information
P
Name 1
Name 2
Name 3
Name 4
Name 5
Funct 1
Funct 2
Funct 3
Funct 4
Funct 5
9540 EditDAKText
Select key
Ok
Esc
Enter name:
Name 1
Ok
Esc
Del/Spc
19 LED Indications for CRM-V Station
Dual Display Station
The Direct Access Key functions are shown on a display
between the two key columns.
An arrow symbol at the top or bottom of the display indicates the previous or next page respectively. The arrow
keys are used to scroll between two DAK pages in idle
mode.
The text shown in the DAK display is of 3 types:
● User-dened text programmed in the DAK string.
● The rst letters (5-8) of the name related to the fea-
ture or directory number assigned to the DAK.
● The directory number assigned to the DAK.
18.4 Editing DAK Text
Dual Display Station
If the predened text on a DAK is not suitable, it may be
changed by the user.
To edit DAK text:
1. Press the [Name] selection key in idle state
2. Press the [up-arrow] key until you come to
9540 EditDAKText.
3. Press the [Ok] selection key
4. Press the DAK you want to edit
– The keyboard is now ready to accept alphanumeric
entries.
– If the DAK text was previously edited, the text is
displayed.
5. Use the arrow keys to navigate
– The up-arrow key acts as a delete key (character to the
left).
36 AlphaCom User Guide A100K10602
– The down-arrow key acts as a space bar.
6. Enter the new text (maximum of 8 characters).
7. Press the [Ok] selection key to conrm.
The CRM-V station has 4 DAKs (D1 to D4) and each DAK
has two corresponding LED indicators - one red and one
green.
Each LED can have the following indications:
– Low priority: Steady light (no ashing)
– Medium priority: Slow ash
– High priority: Fast ash
Use the color LEDs according to the following rules:
– Green: Normal status or status that does not
require immediate action
– R ed: Alarm or the current mode of the station
Use ashing LEDs according to the following rules:
– Steady light: Permanent status
– Slow ash: Low priority events
– Fa st ash: High priority events that require
immediate action
Consequently, you can have a maximum of 6 dierent,
independent indications on one key. Because ashing
takes priority, a high priority status will mask a low priority
status temporarily if they are on the same LED.
19.1 Example of LED Indicator Use
The following example shows how the LED indicators can
be used for keys that are programmed at a call-in point:
– Fl as h i ng red Call Request from the
(slow or fast): call-in point
– S t e a d y re d: Status activated by Remote
Control Input (e.g. open door)
– Steady green: Call-in point is listening to
program
– Slow ashing green: Call-in point in conversation
with the master station
– Fa st ashing gr een: Call-in point included in simplex
conference
) Consult the technical supervisor at your site for more
information on how the LED indicators corresponding
to each DAK are programmed.
A100K10602 AlphaCom User Guide 37
Page 20
21 User Quick Reference
20 LED Indications for Turbine TFIE & TFIX
Power LED - Green
- Steady light: Power is OK
Fault LED - Yellow
- Steady light: Not used
- Flashing: Not registered/no connection to
server
Call LED - Red
- Steady light: In a conversation/call
Functions Actions
Programming Direct Access Keys 784 + number + press DAK
Make a call Dial subscriber number
High background noise level Press M when you speak
End a call C
Re-dial 9532
All Call 84 + M to speak
Group Call 85-89 + M to speak
Answer All Call / Group Call 99
Paging Subscriber number + 44-47
Answer Paging 96 or answer code shown in display
Radio Programs 801-806 (o: C or 800)
Connect to telephone 0
Call Forwarding 71 + station number + M
Follow Me 72 + own number
Reset Call Forward / Follow Me remotely 73 + station number
Play back messages / Delete absence message 70
Wake-up / reminder within 24 hours 7883 + hour + minute + M
Wake-up / reminder after 24 hours 7883 + hour + minute + day + month
Call Request 623 + station number
Call Request transfer 7870
Conference, Simplex 8201 - 8250 (O: 8200) M to speak
Conference, Duplex 8301 - 8320 (O: 8300) C to leave
Ringing Group 6701 - 6710
Alphabetical Name Search 614
Number or key to press during conversation
Mute/Unmute microphone / Menu step 0 Paging with calling station number 44
Repeat absence message 1 Paging with answer 45
Inquiry Call & Broker Function 2 Text message paging 46
Call Transfer 3 Voice message paging 47
Door opening 6 Remotely change message 50
Leave voice/text message 7 + 66X Remotely read message 51
Call Back 8 Busy Notify 57 or M
Search 9 Busy Override 58 or MM
Private/Message Override 59 or M
38 AlphaCom User Guide A100K10602
Absence messages Standard voice and text messages
Out at the moment (until time: hhmm) 771 Contact the switchboard 660
At a meeting (until time: hhmm) 772 Call phone number xxxxxxxx 661
Gone for the day (Back tomorrow at time: hhmm) 773 Call home 663
Absent today (until date: ddmm) 774 Call your spouse 664
Busy at the moment (until time: hhmm) 775 Call me 666
At lunch (until time: hhmm) 776 Remember meeting (at time: hhmm) 667
On holiday (until date: ddmm) 777 There is a fax for you 668
Away for a few days (until date: ddmm) 778 There are deliveries for you 669
Not available (Available on phone number: xxxx) 779
) The numbers on this page are factory default settings and may have been changed in your AlphaCom
exchange installation.
A100K10602 AlphaCom User Guide 39
Page 21
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The WEEE Directive does not legislate that Zenitel, as a ‘producer’, shall collect ‘end of
life’ WEEE.
This ‘end of life’ WEEE should be recycled appropriately by the owner who should use proper
treatment and recycling measures. It should not be disposed to landll.
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our natural nite resources and also reduces the environmental and health risks associated with sending
electrical goods to landll.
Under the WEEE Regulations, all new electrical goods should now be marked with the
crossed-out wheeled bin symbol shown.
th
Goods are marked with this symbol to show that they were produced after 13
2005, and should be disposed of separately from normal household waste so that they
can be recycled.
August
A100K10602
Zenitel and its subsidiaries assume no responsibility for any errors that may appear in this publication, or for damages arising from the information therein. VINGTORSTENTOFON products are developed and marketed by Zenitel. The company’s Quality Assurance System is certied to meet the requirements in NS-EN ISO 9001. Zenitel
reserves the right to modify designs and alter specications without notice. ZENITEL PROPRIETARY. This document and its supplementing elements, contain Zenitel or
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