ZvMXE+ Quick Reference Guide V1.0
OTT Set-top Box
Quick Reference Guide
Please do read user manual before you operate the TV box.
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ZvMXE+ Quick Reference Guide V1.0
Safety instruction
Please keep the product in horizontal position. Do not put any heavy stuff on the top
of the TV box.
Please use the provided power adapter. Do not use the damaged power cable and
plug.
Please avoid to plug power adapter with wet hands.
Please do not disassemble, modify machine by yourself to avoid any shock and
damage to the TV box.
Please keep the machine away from the heat source to avoid to damage the machine;
The TV box, it should be put in a well ventilation place.
Please keep the TV box away from damp and dusty environment to avoid fire and
electric shock.
Please prompt shut down and unplug power adapter when the machine emitting
smoke or having special smell.
Please unplug the power adapter when long time not using the TV box.
Accessory List
Open the giftbox to check below accessories:
TV Box x1 Power Adapter x1 1to 3 AV Cable x1
HDMI Cable x1
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ZvMXE+ Quick Reference Guide V1.0
USB1
HDMI output
S/P DIF Optical output
Ethernet
AV output
DC in
RF IN
IR IN
USB2
Hardware
Side Panel
Rear Panel
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ZvMXE+ Quick Reference Guide V1.0
System Connection
Please refer to below pictures and instructions to connect TV, Power, Network and other
devices.
Note：Before connecting please shut down all the equipment to be
connected (such as this machine and TV power)
Step1 Connect digital TV signal
Connect the TV signal cable to the RF IN connector at rear panel of this TV box.
Step2 Connection with TV
Connect HDMI/AV cable to HDMI/AV port of the TV box and TV set
Step3 Connection with network
Plug the Ethernet cable to LAN Port of the TV box, the other side to LAN port of router or
Ethernet port of home broadband network.
Step4 Connection with Power
Connect the power adapter to the TV box. After power in on, it can start automatically.
Note：Before powering on, Please switch the signal input of the TV to correct
source.
Tips: The TV box support Wi-Fi, enter Settings -> Network interface Wi-Fi operation
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ZvMXE+ Quick Reference Guide V1.0
CPU
ARM Quad Cortex-A53 up to 1.5GHZ(DVFS)
Operation system
Android 7.1
Tuner
ATSC
Video output
HDMI, AV OUT
Audio output
Optical
Video format
VP9, H.265 4K@60fps, H.264, AVS+, MPEG1/2/4, WMV/VC-1,
RealVideo8/9/10 and other video formats
Audio format
AAC, WAV, MP3 and other audio formats
Photo format
JPG, BMP, PNG and other photo formats
Network
Wi-Fi 2.4G 802.11 b/g/n
RJ45 Interface 10M/100M adaptive
Operation temperature
0℃~40℃
Power
Input: AC100-240V 50/60Hz
Output: DC 5V/2A
Power consumption
<10W
Technical Specifications
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ZvMXE+ Quick Reference Guide V1.0
Issue
Possible reason
Solution
After turned on,
without any
display
The power cord Doesn’t
connect or socket
without electricity
Connected power plug, ensure normal
voltage electrical outlet
TV with images
without Voice
Audio cable is not
connected
Re-connect the Audio cable
TV Box in MUTE state
Please press mute button to restore
volume
Audio setting is
abnormal
Please enter the audio and video
Settings menu, select the appropriate
sound channel and language
Volume is too low
Turn up the volume
Fail to connect
the network
Cable connect is
abnormal
Please reconnect internet
Wi-Fi closed or the
signal is too weak
Please restart the Wi-Fi or adjust the
position of this machine
Controller
failure
Remote control is not in
the correct direction
Please aim at the front panel's '
SENSOR', then try again
Remote control is with
low battery
Please change the batteries
Remote control is
broken
Please send it to the local maintenance
station for checking
Display no
signal
Wrong signal
connection
Please connect the antenna in correct
way according to the manual
The television station
has not transmit any
signals
lease try again later when signal is
available
PVR/Timeshift
is invalid
USB storage device is
not connected
Please ensure that the device is
connected to the USB storage device
USB devices are with
insufficient capacity
Change with a USB device with
sufficient capacity and try again later.
USB devices are not
formatted yet.
Please format the USB devices and try
again later.
Troubleshooting
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ZvMXE+ Quick Reference Guide V1.0
FCC Caution
15.19 Labeling requirements.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
15.21 Information to user.
Any Changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.
15.105 Information to the user.
Note: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates uses
and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
-Consult the dealer or an experienced radio/TV technician for help.
* RF warning for Portable device:
The antenna used for this transmitter must be keep to provide a separation distance of at less
20cm from all persons.
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