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HDB2380
Configuration Manual
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ZeeVee HDB2312, HDB2380, HDB2640, HDB2540, HDB2620 Configuration Manual

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HDbridge 2920
CONFIGURATION GUIDE
SERIES
EU
Page 10 | HDbridge 2920-EU Configuration Guide www.zeevee.com HDbridge 2920-EU Configuration Guide | Page 11
Unable to Connect to Maestro
If unable to connect, try one of the following:
If you are getting a page not found error when directly connected to a PC
, try disabling WIFI. If that does not correct
it, make sure your PC is not using a static IP address. The PC and the HDbridge2000 unit must be on the same IP subnet for them to communicate. For details on how to check for a static IP address, please see the FAQ section of our website.
If the page loads, but all you see is a purple background and the ZeeVee logo (and are not prompted to log in)
please try a different web browser. We have found some older versions of Internet Explorer are not compatible with the Maestro tool. Updating IE or using Firefox or Chrome should correct the issue.
No picture or channel found at TV
Verify the HDTV has a DVB-T tuner. Verify that you have performed a full channel scan on the HDTV with appropriate mode selected.
Some digital tuners do not support HD content, remove video source and try the scan with only the idle screen. Lower the power on the unit, then verify that the modulator is not conicting with any other channel by connecting the unit
directly to the HDTV.
Idle Screen (bouncing logo)
One reason this may happen is when the unit does not detect video input. Verify the source is on and producing a video signal, then verify the source is outputting a supported resolution. If the video input is encrypted (HDCP), the idle screen will also display an error message that reads: “Encrypted video detected – unsupported.” The ZeeVee unit will only support unencrypted video sources.
Image Breakup
Image or video break up is often caused by an issue in the RF/coax network. You may have chosen a channel number that is not completely vacant.
If you are combining with other modulators, be sure the RF# selected on the unit does not conict with any other channels,
keep in mind that some analog modulators may spill over to adjacent channels and cause unexpected interference.
If you are combining with a cable service, keep in mind that they sometimes have extra signals that a TV will not display and can cause interference.
There may also be an RF power balance issue. Verify that the RF power of the unit is balanced with signals from other modulators and from the cable company. As a test, try removing all other signals (cable, other modulators, etc) and see if you still see similar issues.
Some TVs will also show video issues if the signal strength is too high. Try lowering the RF power on the unit to ensure you
are not overdriving the HDTV tuner.
Audio and video are not synchronized
If both the audio and video are being sent through the unit to the TV, be sure your rmware is fully updated, later versions of rmware may have lip sync corrections.
If you are feeding the audio directly from the source into a distributed (whole house) audio system and not through the ZeeVee unit, it will arrive to the speakers before the video arrives to the HDTV. This happens because the video is being encoded into a digital signal, modulated by the unit and then demodulated at the HDTV. Each of these steps adds latency that
will not be reected in the audio because it is traveling a shorter path.
To work around the issue, you can try one of the following:
Use an audio delay device that allows you to add a delay to the audio stream before it reaches the sound system.
Feed the audio to the ZeeVee unit and send it to the HDTV with the video. Then take the audio out from an HDTV or external
tuner (such as the ZvSync) and connect it to your audio system. The audio should have a similar amount of delay since it has
gone through the encoding and decoding process just as the video did.
Troubleshooting
WARRANTY
HDbridge 2000 Series and ZvPro Product Lines ZeeVee, Inc. January 1, 2014
LIMITED FIVE YEAR WARRANTY
ZeeVee warrants your ZeeVee Equipment (dened to include only HDbridge Series and ZvPro Series
of equipment) against defects in materials and
workmanship for a period of ve years from the date
of purchase. ZeeVee’s limited warranty extends only to the original end user purchaser or any person receiving the ZeeVee Equipment as a gift from the original end user purchaser and to no other purchaser or transferee. All warranties implied by law, including
any implied warranties of merchantability and tness
for a particular purpose, are expressly limited to
the duration of this express limited warranty. Some countries or states of the U.S. do not allow limitations
on how long an implied warranty lasts, so the above limitation may not apply to you.
EXCLUSIVE REMEDY FOR ZEEVEE EQUIPMENT
At the option of ZeeVee, the ZeeVee Equipment will be repaired or replaced with a new, repaired or refurbished product (whichever ZeeVee deems as necessary) if it becomes defective or inoperative. If ZeeVee cannot reasonably repair or replace the ZeeVee Equipment then ZeeVee may, at its sole discretion, refund the original purchase price or the current retail price of the ZeeVee Equipment. If ZeeVee chooses to repair or replace the ZeeVee Equipment, or to refund the purchase price, this will be the exclusive remedy. With the exception of any warranties implied by the law of any country or state
of the U.S., this express limited warranty is exclusive
and in lieu of all other warranties, guarantees, agreements and similar obligations of ZeeVee.
THE ABOVE WARRANTIES ARE SUBJECT TO THE FOLLOWING CONDITIONS
• You must have proof of purchase from an authorized ZeeVee dealer to receive warranty service. A sales receipt or other document showing that you purchased the ZeeVee Equipment is considered proof of purchase.
• Warranty coverage begins the day the original end user purchaser or any person receiving the ZeeVee Equipment as a gift from the original end user
purchaser purchased the ZeeVee Equipment.
• All ZeeVee Equipment, including replacement products, are covered only for the original warranty period. When the warranty on the original product expires, the warranty on the replacement product also expires.
• If we determine that the problem is not covered under the limited warranty, we will notify you and inform you of service or replacement alternatives that are available to you on a fee basis.
• In the case of a paid repair: at the option of ZeeVee, the ZeeVee Equipment will be repaired or replaced with a new, repaired, refurbished, or comparable product (whichever ZeeVee deems as necessary).
• ZeeVee Equipment must be purchased through an authorized ZeeVee distribution partner and dealer/ reseller. Check zeevee.com for a list of authorized distributors and a list of any expressly excluded dealer/resellers. ZeeVee does not warrant equipment purchased through grey market resellers or certain internet resellers.
WHAT THESE WARRANTIES EXCLUDE
Your warranties do NOT cover:
• Shipping, tax or duty charges for return or
replacement of unit.
•Labor charges for installation or set-up of the ZeeVee Equipment.
• Repairs or replacement due to misuse, accident, lightning damage, unauthorized repair, power surges, or other causes not within the control of ZeeVee.
• Any modications or other changes to the ZeeVee
Equipment, including but not limited to software
or hardware modication in any way other than
as expressly authorized by ZeeVee, will void these limited warranties. Except in the case of hardware or software provided by ZeeVee, installing
modications, “hacks,” or utilizing service access
or “back doors” will void these limited warranties.
• Reception or transmission problems caused by signal conditions, Internet connection problems, or any other communication systems outside the unit.
•Expendable accessories included in ZeeVee Equipment such as batteries.
• Any ZeeVee Equipment that has been modied
or adapted to enable it to operate in any country other than the country for which it was designed, manufactured, approved, and/or authorized.
• Any ZeeVee Equipment that has altered or missing serial numbers.
• Any ZeeVee Equipment that has been opened or otherwise tampered with.
• Problems that are directly caused as a result of using any third party accessories, parts or components.
MATERIALS REQUIRED FOR WARRANTY
Please keep your sales receipt and any other documentation showing proof of purchase. Also, keep the original box and packaging material in case you need to return your ZeeVee Equipment.
TO GET WARRANTY SERVICE
Warranty service will be provided by ZeeVee. If you believe you need service for your ZeeVee Equipment, please contact ZeeVee by calling our customer care center at (877)-4ZeeVee; (877)-493-
3833. If it is determined that the product needs to
be returned for service or exchange, you will receive a Return Material Authorization (RMA) number. Our agents will help you through the process through which you can return the product. ZeeVee is not responsible for customer products received without an RMA number and may reject such products.
TO GET OUT-OF-WARRANTY SERVICE
To obtain out-of-warranty service for your ZeeVee Equipment, please contact ZeeVee by calling our customer care center at (877)-4ZeeVee; (877)-493­3833 for information on the possibility of and any costs for repair or replacement of out-of-warranty products. No agent, company, dealer, distributor, or person is authorized to change, modify, or extend the terms of these warranties in any manner.
LIMITATION OF LIABILITY
In no event will ZeeVee be liable for any amount greater than the retail price of the ZeeVee Equipment. ZeeVee shall not be liable for any incidental or consequential damages (including
lost prots) for breach of any express or implied warranty on the ZeeVee Equipment. Some countries and states of the U.S. do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitation or exclusion may not apply
to you. This warranty gives you specic legal rights
and you may also have other rights, which vary from country to country and state to state.
Place
Post-
card
Stamp
Here
Send to:
ZeeVee, Inc.
ATTN: REGISTRATION
295 Foster Street
Littleton, MA 01460
USA
North American Sales:
sales@zeevee.com
+1.347.851.7364
EMEA Sales:
EMEAsales@zeevee.com
+44.1494.956677
Technical Support:
support@zeevee.com
+1.877.4ZEEVEE (1.877.493.3833)
BOSTON | DENVER | LONDON
Fill out the form, attach a stamp, and mail to ZeeVee
Maestro..
Mobile ....
Online ....
Email ......
Mail ........
Send an email with all card info (below) to warranty@zeevee.com
Click on “ZeeVee Website” in the Support Tab when you begin your conguration
Click on the QR code with your mobile device’s code reader app
Go to zeevee.com/register
Contact +1.877.493.3833 or warranty@zeevee.com with any questions.
Year Warranty
Ways to Register
5
70-00053-00 Rev. A 2014-12
Proudly designed and built in the USA
If you choose to register by mail, complete the form below and mail to ZeeVee at the
address on the back. Be sure to PRINT CLEARLY and attach a postcard stamp.
Customer Details Product Details
End User Company Name Serial Number (an 11 or 12 digit number)
End User Address 1 Model Number
End User Address 2 Date of Purchase/Installation
State / Province (if US or Canada) Invoice or PO Number
Country Dealer / Installer Company Name
Telephone Telephone
Email Email
Contact Name Contact Name
Fill out the form, attach a stamp, and mail to ZeeVee
Maestro..
Mobile ....
Online ....
Email ......
Mail ........
Send an email with all card info (below) to warranty@zeevee.com
Click on “ZeeVee Website” in the Support Tab when you begin your conguration
Click on the QR code with your mobile device’s code reader app
Go to zeevee.com/register
Contact +1.877.493.3833 or warranty@zeevee.com with any questions.
Year Warranty
Ways to Register
5
DECLARATION OF CONFORMITY
Manufacturer’s
Name:
ZeeVee, Inc.
1 Monarch Drive, Suite 200
Littleton, Massachusetts
01460 USA
declares that the product
Product Name: HDbridge 2000 Series
Regulatory Product
Number:
HDB2312 HDB2380 HDB2640 HDB2540 HDB2620 HDB2520 HDB2840 HDB2920 (all product options on all variants)
conforms to the following Product Specications:
Safety:
IEC 60065, 7th Edition, 2013-07-24 (Audio, Video and similar electronic apparatus) CAN/CSA-C22.2 No. 60065-03, 1st Edition + A1:2006 + A2:2012 (Audio, Video and similar electronic apparatus)
EMC:
RF Emissions per FCC Part 15 / Canada CS-03 / European EN55022 : Class A EN55024: European Union (RF Immunity/Susceptibility)
EN61000-4-2: Electrostatic Discharge EN61000-4-3: Radio Frequency Interference EN61000-4-4: Electrical Fast Transients
EN61000-4-5: Surge
EN61000-4-6: Conducted Radio Frequency Interference EN61000-4-8: Magnetics EN61000-4-11: Dips and Interrupts
The listed products herewith comply with the requirements of the EMC Directive 2004/108/EC and the Low Voltage Directive 2—6/95/EC and carry the CE-Marking accordingly.
All listed products meet the RoHS guidelines for electronic components, and hardware. This complies with the requirements of the (RoHS 2) DIRECTIVE 2011/65/EU OF THE EUROPEAN PARLIAMENT AND
OF THE COUNCIL of 8 June 2011 governing the use of the substances: Lead, Mercury, Hexavalent Chromium, Cadmium, Polybromated Biphenyls, Polybromated Diphenyl Ether, Pentabromodiphenyl Ether, Octabromodiphenyl Ether, Decabromodiphenyl Ether.
Stephen Metzger Vice President of Engineering Direct all specic inquires to the ZeeVee, Inc. Engineering Department December 2014
Contact ZeeVee
Support
For support, repairs, and warranty service contact the distributor where you purchased the product. For additional questions call +1(877) 4-ZEEVEE (1.877.493.3833) or e-mail support@zeevee.com.
Representatives are available from 9:00 AM to 6:00 PM, Monday through Friday (Eastern Time).
Sales
North America:
+1 (347) 851-7364 Phone
sales@zeevee.com
EMEA:
+44 1494 956677 Phone
EMEAsales@zeevee.com
EU
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