The recommended cleaning procedures must be performed to maintain your
factory warranty. Other than the recommended cleaning procedures describ ed in
this manual, allow only Zebra authorized technicians to service the P330i Printer.
NEVERloosen, tighten, adjust, bend, etc., any part or cable inside the printer.
NEVER use a high pressure air compressor to remove particles in the printer.
Cleaning the Printer
Clean your P330i Printer using Pre-Saturated Cle aning Cards provided. The regular use of
these cards will clean and maintain important parts of your printer that cannot be reached,
including the Print Head, Transport Rollers, and optional Magnetic Encoder Station.
When to Clean
When the LCD Panel displays the message CLEAN PRINTER.
Approximately every 1000 cards when using 5-panel color ribbon, or every 5000 cards
when using a monochrome ribbon.
980459-001 Rev C Prelim 1P330i User’s Manual29
Cleaning
Cleaning the Printer
How to Clean
Note • This cleaning procedure uses two cleaning cards. One cleaning card is the size of a
regular plastic card, and is referred to as the “cleaning card.” The other is elongated, with a
wider section at one end; it is referred to as the “lon g cleaning card.”
1. Leave the Printer power on, or turn it on if it was off.
2. Initiate the cleaning process by either of the following methods:
•At the printer, press and hold the panel button for several seconds, until the LCD
•From the computer, enter the P330i Printer Tools software, and click on the CLEAN
3. Open the Main Cover, release the Print Head Carriage, and remove the ribbon. Then close
the Print Head Carriage. (For details, see Chapter 2.) The LCD Panel will display the
message EMPTY FEEDER & PRESS BUTTON.
4. Open the Card Feeder Cover and remove cards from the Card Feeder. The last card is
difficult to remove; leave it in place. Press the Pane l Button on the front of the pri nter. The
card remaining in the feeder will be ejected. The LCD Panel will then displ ay the message
LOAD CLEANING CARD IN FEEDER.
Panel displays the message REMOVE RIBBON THEN CLOSE HEAD.
button. The LCD Panel will display the message REMOVE RIBBON THEN CLOSE HEAD.
5. Place a pre-saturated Cleaning Card into the Card Feeder. The Cleaning Card will
automatically feed into the printer and the cleaning process will start (there is a several
second delay after the Cleaning Card feeds before the cleaning movement starts). While
the cleaning process is underway, the LCD Panel will display the message CLEANING PRINTER.
6. At the conclusion of this part of the cleaning process, the Cleaning Card will be ejected,
and the LCD Panel will display the message PRESS BUTTON TO CONTINUE.
7. After the user presses the panel button, the LCD Panel will display the message FEED
LONG CLEANING CARD IN EXIT. Insert the long end of the long cleaning card into
the card exit (directly above the Output Hopper). If the user inserts a “regular” cleaning
card into the card exit, the LCD Panel will disp lay the message INVALID CARD, PRESS BUTTON until the user presses the panel button and inserts the long cleaning card into
the card exit.
Note • If the user does nothing at this point (i.e., does not insert the lo ng cleaning card), after
a timeout the LCD Panel display will change to CLEAN PRINTER. The printer will be able
to print, but the LCD Panel will continue to display CLEAN PRINTER.
This limited cleaning does not do a thorough cleaning, but may be performed if no “long
cleaning cards” are available.
To restore the display to READY, you will need to perform a complete cleaning process,
using both short and long cleaning cards, from step 2 above through step 9 below.
30P330i User’s Manual980459-001 Rev C Prelim 1
8. The long cleaning card will automatically feed into the printer and the printing process
will continue. The LCD Panel will again display the message CLEANING PRINTER.
9. When the cleaning process is completed, the long cleaning card will be ejected and the
LCD Panel will display the message READY, indicating that the printer is read y to resume
normal printing operations.
10. Discard both cleaning cards after a single use.
Note • Do not use previously used cleaning cards.
Cleaning the Print Head
A cleaning using the Cleaning Ca rds usually suf fices. However, a separate Print Head cleaning
can remove more stubborn deposits when print anomalies persist. To avoid deposits, only use
foam-tipped swabs.
1. Place the printer power switch in the OFF ( O ) position.
Cleaning
Cleaning the Print Head
2. Open the Main Cover, release the Print Head Carriage, and remove the ribbon. Leave the
Print Head Carriage in its raised position. (For details, see Chapter 2.)
3. Clean Print Head by moving an alcohol-moistened swab tip side-to-side across the Print
Head elements. Only use moderate force. T o re -order swabs, please refer to the Media List
on the Windows Drivers and User Documentation CD supplied with this printer.
4. The swabs can also be used in a similar manner to clean the optional magnetic encoding
head.
Caution • Never use a sharp object or any abrasive to scrape deposits from the print
head. Permanent damage to the print head will result.
Caution • Do not touch the print head if the printer has been in service in the last 10
minutes. It could be very hot and cause a burn.
980459-001 Rev C Prelim 1P330i User’s Manual31
Cleaning
Card Cleaning Cartridge
Card Cleaning Cartridge
Your P330i Printer includes a Card Cleaning Cartridge. This item cleans the cards entering the
printer through the card feeder. To ensure print quality, the cleaning roller requires periodic
replacement. New cleaning rollers are included with each ribbon or may be purchased
separately. (To reorder, please refer to the Media List on the Windows Drivers and User
Documentation CD supplied with this printer.)
Installation of the Card Cleaning Cartridge is described in Chapter 2 and is not repeated in
detail here.
Note • Before replacing the Card Cleaning Cartridge or its cleaning roller, clean the Printer
using the Cleaning Cards as described earlier in this chapter.
When to Replace the Cleaning Roller
Replace the Cleaning Roller each time you install a new ribbon.
How To Replace the Cleaning Roller
1. Open the main cover and locate the Card Cleaning Cartridge.
2. Gently remove the Card Cleaning Cartridge. Lift the “handle” end, and then pull it away
from the printer.
Card Cleaning
Cartridge
32P330i User’s Manual980459-001 Rev C Prelim 1
Card Cleaning Cartridge
3. Remove the cleaning roller from the Card Cleaning Cartridge and discard.
Cleaning
4. Install new cleaning roller into the Card Cleaning Cartridge. To avoid contamination,
always hold the cleaning roller by the ends . (For replacement cl eaning rollers, please refer
to the Media List on the Wi ndows Drivers and User Documentat ion CD supplied with this
printer.)
5. Peel protective wrapper from the cleaning roller by gently pulling on the tape.
980459-001 Rev C Prelim 1P330i User’s Manual33
Cleaning
Card Cleaning Cartridge
Note • DO NOT touch the adhesive roller surface that contacts the cards.
6. Replace the Card Cleaning Cartridge into the printer:
7. Close the printer main cover.
Card Cleaning
Cartridge in final
position
34P330i User’s Manual980459-001 Rev C Prelim 1
5
Troubleshooting
The table on the next page offers causes and solutions to symptoms related to improper
operation. Check the table when experiencing any loss of operation o r print quality.
980459-001 Rev C Prelim 1P330i User’s Manual35
Troubleshooting
Problem / DescriptionCause / Solution
The LCD Panel displays OUT
OF CARDS message.
The LCD Panel displays OUT OF RIBBON message.
The LCD Panel displays PRINT HEAD OPEN message.
The LCD Panel displays
MECHANICAL ERROR
message.
1. Check for cards in the card
feeder. If no cards present, load
cards.
2. Check that Card Thickness
Control lever is properly adjusted
(see Loading Cards in Chapter 2).
3. Press the Panel Button for 1
second. The printing job will
restart.
1. Check ribbon. Replace if
defective or entirely used.
Ribbon will automatically
synchronize and printing will
restart with a new card.
1. Check that Print Head Carriage
is closed and latched. If not, close
and latch it.
1. Check that you are using the
correct card type (see Technical
Specifications).
2. Check that Card Thickness
Control lever is properly adjusted
(see Loading Cards in Chapter 2).
3. If 2 cards are fed into the
printer at the same time:
Open cover and remove Card
Cleaning Cartridge, empty the
Card Feeder, and pull the jammed
cards out. Replace the Card
Cleaning Cartridge.
Remove cards from Card Feeder,
separate them as shown in
Loading Cards in Chapter 2, and
replace.
4. Check that ribbon is loaded
correctly.
The LCD Panel displays
ENCODING ERROR message.
1. Check that you are using the
correct magnetic card type (for
low or high coercivity encoding).
2. Verify command syntax.
3. Contact Zebra technical
support.
The LCD Panel displays
CLEAN PRINTER message.
36P330i User’s Manual980459-001 Rev C Prelim 1
1. Printer cleaning required (see
Chapter 4).
Print Quality Issues
This section will help you resolve print quality problems. The print quality is dependent on
several factors. The two most important factors that will increase your print quality are
cleanliness and card stock. To diagnose and fix print quality problems, follow the
troubleshooting procedures below:
Example 1 • Small spots appear on the printed card with a non-printed area or a different
color.
Possible Cause:
•Contamination on the card surface.
Solutions:
•Check that cards are stored in a dust free environment.
•Use a different supply of cards.
Troubleshooting
Print Quality Issues
Possible Cause:
•Dust inside the printer and/or dirty Cleaning Roller.
Solutions:
•Perform a Cleaning of the printer (see Chapter 4).
•Replace Cleaning Roller (see Chapter 4).
Example 2 • There are non-printing horizontal lines (white) on the card surfaces.
Possible Cause:
•Ribbon cartridge is not correctly positioned.
Solutions:
•Ensure that the ribbon is properly rolled onto the ribbon cores of the cartridge and that
there are no wrinkles in the ribbon.
•Replace ribbon cassette, making sure it locks in place.
980459-001 Rev C Prelim 1P330i User’s Manual37
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