Zebra Technologies P330I-MIFARE Users manual

Cleaning
Caution • PROTECT YOUR FACTORY WARRANTY!
4
The recommended cleaning procedures must be performed to maintain your factory warranty. Other than the recommended cleaning procedures describ ed in this manual, allow only Zebra authorized technicians to service the P330i Printer.
NEVER loosen, tighten, adjust, bend, etc., any part or cable inside the printer.
NEVER use a high pressure air compressor to remove particles in the printer.
Cleaning the Printer
Clean your P330i Printer using Pre-Saturated Cle aning Cards provided. The regular use of these cards will clean and maintain important parts of your printer that cannot be reached, including the Print Head, Transport Rollers, and optional Magnetic Encoder Station.
When to Clean
when using a monochrome ribbon.
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Cleaning
Cleaning the Printer
How to Clean
Note • This cleaning procedure uses two cleaning cards. One cleaning card is the size of a
regular plastic card, and is referred to as the “cleaning card.” The other is elongated, with a wider section at one end; it is referred to as the “lon g cleaning card.”
1. Leave the Printer power on, or turn it on if it was off.
2. Initiate the cleaning process by either of the following methods:
At the printer, press and hold the panel button for several seconds, until the LCD
From the computer, enter the P330i Printer Tools software, and click on the CLEAN
3. Open the Main Cover, release the Print Head Carriage, and remove the ribbon. Then close
the Print Head Carriage. (For details, see Chapter 2.) The LCD Panel will display the message EMPTY FEEDER & PRESS BUTTON.
4. Open the Card Feeder Cover and remove cards from the Card Feeder. The last card is
difficult to remove; leave it in place. Press the Pane l Button on the front of the pri nter. The card remaining in the feeder will be ejected. The LCD Panel will then displ ay the message LOAD CLEANING CARD IN FEEDER.
Panel displays the message REMOVE RIBBON THEN CLOSE HEAD.
button. The LCD Panel will display the message REMOVE RIBBON THEN CLOSE HEAD.
5. Place a pre-saturated Cleaning Card into the Card Feeder. The Cleaning Card will
automatically feed into the printer and the cleaning process will start (there is a several second delay after the Cleaning Card feeds before the cleaning movement starts). While the cleaning process is underway, the LCD Panel will display the message CLEANING PRINTER.
6. At the conclusion of this part of the cleaning process, the Cleaning Card will be ejected,
and the LCD Panel will display the message PRESS BUTTON TO CONTINUE.
7. After the user presses the panel button, the LCD Panel will display the message FEED
LONG CLEANING CARD IN EXIT. Insert the long end of the long cleaning card into
the card exit (directly above the Output Hopper). If the user inserts a “regular” cleaning card into the card exit, the LCD Panel will disp lay the message INVALID CARD, PRESS BUTTON until the user presses the panel button and inserts the long cleaning card into the card exit.
Note • If the user does nothing at this point (i.e., does not insert the lo ng cleaning card), after
a timeout the LCD Panel display will change to CLEAN PRINTER. The printer will be able to print, but the LCD Panel will continue to display CLEAN PRINTER.
This limited cleaning does not do a thorough cleaning, but may be performed if no “long cleaning cards” are available.
To restore the display to READY, you will need to perform a complete cleaning process, using both short and long cleaning cards, from step 2 above through step 9 below.
30 P330i User’s Manual 980459-001 Rev C Prelim 1
8. The long cleaning card will automatically feed into the printer and the printing process
will continue. The LCD Panel will again display the message CLEANING PRINTER.
9. When the cleaning process is completed, the long cleaning card will be ejected and the
LCD Panel will display the message READY, indicating that the printer is read y to resume normal printing operations.
10. Discard both cleaning cards after a single use.
Note • Do not use previously used cleaning cards.
Cleaning the Print Head
A cleaning using the Cleaning Ca rds usually suf fices. However, a separate Print Head cleaning can remove more stubborn deposits when print anomalies persist. To avoid deposits, only use foam-tipped swabs.
1. Place the printer power switch in the OFF ( O ) position.
Cleaning
Cleaning the Print Head
2. Open the Main Cover, release the Print Head Carriage, and remove the ribbon. Leave the
Print Head Carriage in its raised position. (For details, see Chapter 2.)
3. Clean Print Head by moving an alcohol-moistened swab tip side-to-side across the Print
Head elements. Only use moderate force. T o re -order swabs, please refer to the Media List on the Windows Drivers and User Documentation CD supplied with this printer.
4. The swabs can also be used in a similar manner to clean the optional magnetic encoding
head.
Caution • Never use a sharp object or any abrasive to scrape deposits from the print head. Permanent damage to the print head will result.
Caution • Do not touch the print head if the printer has been in service in the last 10 minutes. It could be very hot and cause a burn.
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Cleaning
Card Cleaning Cartridge
Card Cleaning Cartridge
Your P330i Printer includes a Card Cleaning Cartridge. This item cleans the cards entering the printer through the card feeder. To ensure print quality, the cleaning roller requires periodic replacement. New cleaning rollers are included with each ribbon or may be purchased separately. (To reorder, please refer to the Media List on the Windows Drivers and User Documentation CD supplied with this printer.)
Installation of the Card Cleaning Cartridge is described in Chapter 2 and is not repeated in detail here.
Note • Before replacing the Card Cleaning Cartridge or its cleaning roller, clean the Printer
using the Cleaning Cards as described earlier in this chapter.
When to Replace the Cleaning Roller
Replace the Cleaning Roller each time you install a new ribbon.
How To Replace the Cleaning Roller
1. Open the main cover and locate the Card Cleaning Cartridge.
2. Gently remove the Card Cleaning Cartridge. Lift the “handle” end, and then pull it away
from the printer.
Card Cleaning Cartridge
32 P330i User’s Manual 980459-001 Rev C Prelim 1
Card Cleaning Cartridge
3. Remove the cleaning roller from the Card Cleaning Cartridge and discard.
Cleaning
4. Install new cleaning roller into the Card Cleaning Cartridge. To avoid contamination,
always hold the cleaning roller by the ends . (For replacement cl eaning rollers, please refer to the Media List on the Wi ndows Drivers and User Documentat ion CD supplied with this printer.)
5. Peel protective wrapper from the cleaning roller by gently pulling on the tape.
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Cleaning
Card Cleaning Cartridge
Note • DO NOT touch the adhesive roller surface that contacts the cards.
6. Replace the Card Cleaning Cartridge into the printer:
7. Close the printer main cover.
Card Cleaning Cartridge in final position
34 P330i User’s Manual 980459-001 Rev C Prelim 1
5
Troubleshooting
The table on the next page offers causes and solutions to symptoms related to improper operation. Check the table when experiencing any loss of operation o r print quality.
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Troubleshooting
Problem / Description Cause / Solution The LCD Panel displays OUT
OF CARDS message.
The LCD Panel displays OUT OF RIBBON message.
The LCD Panel displays PRINT HEAD OPEN message.
The LCD Panel displays MECHANICAL ERROR message.
1. Check for cards in the card feeder. If no cards present, load cards.
2. Check that Card Thickness Control lever is properly adjusted (see Loading Cards in Chapter 2).
3. Press the Panel Button for 1 second. The printing job will restart.
1. Check ribbon. Replace if defective or entirely used.
Ribbon will automatically synchronize and printing will restart with a new card.
1. Check that Print Head Carriage is closed and latched. If not, close and latch it.
1. Check that you are using the correct card type (see Technical Specifications).
2. Check that Card Thickness Control lever is properly adjusted (see Loading Cards in Chapter 2).
3. If 2 cards are fed into the printer at the same time:
Open cover and remove Card Cleaning Cartridge, empty the Card Feeder, and pull the jammed cards out. Replace the Card Cleaning Cartridge.
Remove cards from Card Feeder, separate them as shown in Loading Cards in Chapter 2, and replace.
4. Check that ribbon is loaded correctly.
The LCD Panel displays ENCODING ERROR message.
1. Check that you are using the correct magnetic card type (for low or high coercivity encoding).
2. Verify command syntax.
3. Contact Zebra technical support.
The LCD Panel displays CLEAN PRINTER message.
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1. Printer cleaning required (see Chapter 4).
Print Quality Issues
This section will help you resolve print quality problems. The print quality is dependent on several factors. The two most important factors that will increase your print quality are cleanliness and card stock. To diagnose and fix print quality problems, follow the troubleshooting procedures below:
Example 1 • Small spots appear on the printed card with a non-printed area or a different
color.
Possible Cause:
Contamination on the card surface.
Solutions:
Check that cards are stored in a dust free environment.
Use a different supply of cards.
Troubleshooting
Print Quality Issues
Possible Cause:
Dust inside the printer and/or dirty Cleaning Roller.
Solutions:
Perform a Cleaning of the printer (see Chapter 4).
Replace Cleaning Roller (see Chapter 4).
Example 2 • There are non-printing horizontal lines (white) on the card surfaces.
Possible Cause:
Ribbon cartridge is not correctly positioned.
Solutions:
Ensure that the ribbon is properly rolled onto the ribbon cores of the cartridge and that there are no wrinkles in the ribbon.
Replace ribbon cassette, making sure it locks in place.
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