Zebra Technologies P330i, P330m User Manual

980459-001 Rev C

Zebra

P330i & P330m

Card Printer User’s Manual

Foreword

This manual contains installation and operation information for the Zebra P330i and P330m Card Printers manufactured by Zebra Technologies Corporation, Camarillo, California.

The only difference between these models is that the P330i supports full-color ribbons (which may include a protective overcoat panel), and the P330m supports monochrome color printing only.

In this manual, references that are specific to the P330i or P330m will be identified as such; references that apply to both models will use the term “the printer.”

Return Materials Authorization

Before returning any equipment to Zebra Technologies Corporation for in-warranty or outof-warranty repair, contact Repair Administration for a Return Materials Authorization (RMA) number. Repack the equipment in the original packing materia l and mark the RMA number clearly on the outside. Ship the equipment, freight prepaid, to the address listed below:

• For USA, Latin America, and Asia / Pacific: Zebra Technologies Corporation Zebra Card Printer Solutions 1001 Flynn Road Camarillo, CA. 93012-8706.USA Phone: +1 (805) 578-5001 FAX: +1 (805) 579-1808

• For Europe and Middle East: Zebra Technologies Corporation Zebra Card Printer Solutions Pittman Way, Fulwood Preston, PR2 9ZD Lancashire, U.K. Phone: +44 - 1 - 772 - 797555 FAX: +44 - 1 - 772 - 693000

980459-001 Rev C P330i & P330m Card Printer User’s Manual iii

Foreword

Copyright Notice

document and the information contained within is Copyrighted by Zebra Technologies Corporation and may not be duplicated in ful l or in part by any person without written approval from Zebra. While every effort has been made to keep the information contained within current and accurate as of the date of publication, no guarantee is given that the document is error-free or that it is accurate with regard to any specificat ion. Zebra reserves the right to make changes, for the purpose of product improvement, at any time.

Trademarks

P330i and P330m are trademarks and Zebra is a register ed trademark of Zebra Technologies Corporation. Windows and MS.DOS are registered trademarks of Microsoft Corp. All other trademarks or registered trademarks are marks of their respective holders.

Product Disposal

Product Disposal Information • Do not dispose of this product in unsorted municipal

waste. This product is recyclable, and should be recycled ac co rding to your local standards. For more information, please see our web site at:

http://www.zebra.com/environment

Declarations of Conformity

89/336/EEC modified by

92/31/EEC and

93/68/EEC

73/23/EEC modified

by 93/68/EEC

1999/5/CE

EMC Directive

EMC Directive EN55024 (2001)

Low voltage

Directive

R&TTE Directive

EN 55022 (1998) RF Emissions control

EN 301489-3 V1.4.1

EN 60950-1 (2001) Product safety

EN300330-2 V1.1.1 Radio Frequency Interferences

RF Emissions and Immunity for radio equipment

Immunity to Electro-Magnetic Disturbances

For a formal certificate, please contact the Compliance Office at Zebra’s Camarillo facility.

iv P330i & P330m Card Printer User’s Manual 980459-001 Rev C

EUROPE: Norway Only: This product is also designed for IT power system with phase to phase

voltage 230V. Earth grounding is via the polarized, 3-wire power cord.

FI: “Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan” SE: “Apparaten skall anslutas till jordat uttag” NO: “Apparatet må tilkoples jordet stikkontakt”

FCC Regulations

Models P330i and P330m has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when t he equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and operated in accordance with the P330i and P330m User’s Manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by Zebra may cause harmful interference and void the FCC authorization to operate this equipment.

Foreword

Declarations of Conformity

FCC Radiation Exposure Statement (applicable to 15.247 device only)

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum 20 cm between the radiator and your body. This transmitter must no t be collocated or operating i n conjunction with any other antenna or transmitter unless authorized to do so by the FCC.

Industry Canada Notice

This device complies with Industry Canada ICES-003 class A requirements.

Cet equipement est conforme a l’ICES-003 classe A de la norm Industrielle Canadian.

980459-001 Rev C P330i & P330m Card Printer User’s Manual v

Foreword

Declarations of Conformity

Printer Models

The Zebra Product Number tells a story: Here is a quick review of the Zebra Card Printer Serie s numbering an d letterin g system for the

P330i and P330m Card Printers to help you. Model numbers include identifiers that specify options using the following lettering

conventions:

Part Number Description

P 3 3 0 i - _ _ _ _ _ - _ _ _ P 3 3 0 m - _ _ _ _ _ - _ _ _

_ _ _ _ _ - 0 _ _ _ _ - _ _ _

_ _ _ _ _ - A _ _ _ _ - _ _ _

_ _ _ _ _ - B _ _ _ _ - _ _ _

_ _ _ _ _ - C _ _ _ _ - _ _ _

_ _ _ _ _ - D _ _ _ _ - _ _ _

_ _ _ _ _ - E _ _ _ _ - _ _ _

_ _ _ _ _ - F _ _ _ _ - _ _ _

_ _ _ _ _ - G _ _ _ _ - _ _ _

_ _ _ _ _ - H _ _ _ _ - _ _ _

Base Printer

P330i Color Card Printer P330m Monochrome Card Printer

Smart Card Options

None Contact encoder & MIFARE contactless & HID iCLASS Contact Encoder Contact encoder & HID iCLASS Contact encoder & MIFARE contactless Contact station HID iCLASS MIFARE contactless & HID iCLASS MIFARE contactless

_ _ _ _ _ - _ 0 _ _ _ - _ _ _

_ _ _ _ _ - _ M _ _ _ - _ _ _

_ _ _ _ _ - _ _ 0 _ _ - _ _ _

_ _ _ _ _ - _ _ 1_ _ _ - _ _ _

_ _ _ _ _ - _ _ 3 _ _ - _ _ _

_ _ _ _ _ - _ _ _ 0 _ - _ _ _

_ _ _ _ _ - _ _ _ _ A - _ _ _

_ _ _ _ _ - _ _ _ _ C - _ _ _

_ _ _ _ _ - _ _ _ _ _ - I _ _

_ _ _ _ _ - _ _ _ _ _ - U _ _

_ _ _ _ _ - _ _ _ _ _ - _ D 0

Magnetic Encoder

None Yes (select defaults below)

Magnetic Encoder Defaults

None Stripe Down, HiCo Stripe Up, HiCo

Memory Expansion

None

Interface

USB Only USB and Ethernet

Power Cords

U. S. and Europe U. K. and Australia

Windows Drivers and User Documentation

Windows Drivers and User Documentation included on one CD (Software & Documentation Package) which contains Multi-language documentation.

vi P330i & P330m Card Printer User’s Manual 980459-001 Rev C

Icons

Foreword

Declarations of Conformity

Throughout this manual, different icons highlight important information, as follows:

Note • Indicates information that emphasizes or supplements important poin ts of the main

text.

Important • Advises you of informatio n that is essential to comple te a task, or point s out the

importance of specific information in the text.

Provides an example or scenario to demonstrate or clarify a section of text.

Electrostatic Discharge Caution • Warns you of the potential for electrostatic discharge.

Electric Shock Caution • Warns you of a potential electric shock situation.

Caution • Warns you of a situation where excessive heat could cause a burn.

Caution • Advises you that failure to take or avoid a specific action could result in

physical harm to you, or could result in physical damage to the hardware.

980459-001 Rev C P330i & P330m Card Printer User’s Manual vii

Foreword

Declarations of Conformity

viii P330i & P330m Card Printer User’s Manual 980459-001 Rev C

Contents

• Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii

Return Materials Authorization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Product Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Declarations of Conformity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

1 • Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Controls, Connectors, and Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

2 • Installation and Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Unpacking the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Installing the Print Driver Software and Setting Driver Options . . . . . . . . 10

Installing the Print Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Loading a Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Installing the Card Cleaning Cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Setting the Card Thickness Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Loading Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Card Output Hopper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Connecting the Printer to your Computer. . . . . . . . . . . . . . . . . . . . . . . . . 21

Connecting Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Printing a Test Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Packing the Printer for Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

980459-001 Rev C P330i & P330m Card Printer User’s Manual 1

3 • Printing a Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Setting Printer Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Printing a Sample Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Feeding One Card at a Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

4 • Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

When to Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

How to Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Cleaning the Print Head. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Card Cleaning Cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

When to Replace the Cleaning Roller . . . . . . . . . . . . . . . . . . . . . . . . 32

How To Replace the Cleaning Roller . . . . . . . . . . . . . . . . . . . . . . . . . 32

5 • Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Print Quality Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Troubleshooting the Ethernet Connection and Adapter. . . . . . . . . . . . . . 41

Resetting to Factory Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Ethernet Adapter Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Network Status/Activity Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

6 • Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

General Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Ribbon Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Card Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Card Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Bi-Directional Communications Interfaces . . . . . . . . . . . . . . . . . . . . . . . . 45

Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Electrical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Appendix A • Magnetic Card Encoder . . . . . . . . . . . . . . . . . . . . . . 47

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Media Loading Orientation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Sample Encoding Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Magnetic Encoder Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

When to Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

How to Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

ISO Standard Encoding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

2P330i & P330m Card Printer User’s Manual 980459-001 Rev C

Appendix B • Smart Card Contact Station . . . . . . . . . . . . . . . . . . . 51

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Media Loading Orientation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Smart Card Contact Station Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Appendix C • Connecting to a Network . . . . . . . . . . . . . . . . . . . . . 53

Printer Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

External Print Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Internal Print Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Appendix D • Worldwide Sales & Support. . . . . . . . . . . . . . . . . . . 55

Sales and Support Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

980459-001 Rev C P330i & P330m Card Printer User’s Manual 3

4P330i & P330m Card Printer User’s Manual 980459-001 Rev C

Introduction

Thank you for choosing the Zebra P330i or P330m Card Printer. This manual guides you to efficient start up and operation of your new Card Printer.Printer Features.

The only difference between these models is that the P330i supports full-color ribbons (which may include a protective overcoat panel), and the P330m supports monochrome color prin ting only.

Print Head

(Optional) Magnetic Encoding Station

Output Hopper (shown in open position)

In this manual, references that are specific to the P330i or P330m will be identified as such; references that apply to both models will use the term “the printer.”

The following shows the main functional features found on your printer.

Main Cover (shown open)

Ribbon Take-Up Spindle

Print Head Carriage (shown in open position)

Ribbon Supply Spindle

Print Head Carriage Latch

(Optional) Smart Card Contact Station

Card Feeder Cover (shown open)

Card Thickness Control

Card Cleaning Cartridge

Panel Button

LCD Display Panel

980459-001 Rev C P330i & P330m Card Printer User’s Manual 1

Introduction

Controls, Connectors, and Indicators

Your printer has an LCD Display Panel and a Panel Button on the front and a power connector , power switch, and interface connector(s) on the rear panel.

Panel Button

LCD Display Panel

Power Switch

Power Connector

USB Connector

10/100base-T Connector *

Ethernet Switch *

Optional DB-9 Connector location for Smart Card Contact Station

Ethernet Adapter Status LED *

Network Status / Activity LED *

* These are on the optional Ethernet Adapter.

2P330i & P330m Card Printer User’s Manual 980459-001 Rev C

LCD Panel

The LCD Panel can display the following messages:

Introduction

Controls, Connectors, and Indicators

Message Mode

Operational

INITIALIZING Scrolling READY Fixed DOWNLOADING DATA Fixed PRINTING MONO Fixed MAG ENCODING Fixed CONTACT ENCODING Fixed

PRINTING CYAN

PRINTING YELLOW

PRINTING MAGENTA

PRINTING BLACK

Fixed (These Messages do not apply to the P330m Printer.)

PRINTING OVERLAY DOWNLOADING FW Fixed CLEANING PRINTER Fixed

Warnings

CLEAN PRINTER Scrolling REMOVE RIBBON THEN CLOSE HEAD Scrolling EMPTY FEEDER & PRESS BUTTON Scrolling LOAD CLEANING CARD IN FEEDER Scrolling PRESS BUTTON TO CONTINUE Scrolling FEED LONG CLEANING CARD IN EXIT Scrolling CLEANING PRINTER Scrolling ENCODING ERROR (printing stops) Blinking

INVALID MAGNETIC DATA

Scrolling

(encoding stops) REMOVE RIBBON Fixed

Errors (Printer will not operate)

OUT OF RIBBON Blinking MECHANICAL ERROR Blinking OUT OF CARDS Blinking PRINT HEAD OPEN Blinking

980459-001 Rev C P330i & P330m Card Printer User’s Manual 3

Introduction

Controls, Connectors, and Indicators

4P330i & P330m Card Printer User’s Manual 980459-001 Rev C

Installation and Setup

General Information

This section will guide you through the installation and setup of your P330i or P330m Card Printer. This consists of the following procedures, which should be performed in the order presented.

• Unpacking the Printer

• Installing the Print Driver Software and Setting Driver Options

• Loading a Ribbon

• Installing the Card Cleaning Cartridge

• Setting the Card Thickness Control

• Loading Cards

• Connecting the Printer to your Computer

• Connecting Power

• Printing a Test Card to verify printer operation

The procedure to be followed for Packing the Printer for Shipment is given at the end of this section.

The printer should be placed in a location that allows easy access to all sides. The printer should never be operated while resting on its side or upside down.

Electric Shock Caution • Limit AC power supplied to the printer to 110 ~ 230 volts, 60 ~ 50 Hertz. Limit excess current draw to 16 amps or less, using an associated circuit breaker or other such device. Never operate the printer in a location where operator, computer, or printer can get wet. Personal injury could result. The printer must be connected to an earthed electrical power source and properly protected against electrical surges and grounding faults; the electrical reliability of the printer is based on the reliability of the mains power source and with the earth connection.

The printer’s power supply is an internal unit that can only be serviced or replaced by trained and authorized personnel.

980459-001 Rev C P330i & P330m Card Printer User’s Manual 5

Installation and Setup

Unpacking the Printer

Your Card Printer ships in a carton and protective anti-static bag. Keep all packaging material in case you need to move or re-ship the printer.

1. Inspect the shipping container to ensure that no damage has occurred during shipment. If

any damage is apparent, file a claim with the shipper.

2. Unlatch and remove the handles on either end of the shipping container, as shown in the

figure below .

3. (See the figure on the next page as you perform the following steps.) Lift the upper part of

the shipping container off of the lower part (which will still hold the printer and its packing material).

4. Remove the packing material around the top of the printer.

6P330i & P330m Card Printer User’s Manual 980459-001 Rev C

Installation and Setup

Unpacking the Printer

5. Lift the printer out of the carton by holding it with both hands.

6. Please ensure that you have a clean and nearly dust free environment for proper operation

and storage of the printer.

7. Make sure the following items are included with your printer:

980459-001 Rev C P330i & P330m Card Printer User’s Manual 7

Installation and Setup

Unpacking the Printer

CD-ROM with Driver Wizard and User’s Manual

Power Cables (2)

Card Cleaning Cartridge

USB Cable

Cleaning Kit

If any items are missing, please contact your dealer. To reorder, please refer to Appendix D of this manual.

8. Remove packing tape securing the printer’s Main Cover and Card Feeder Cover.

9. Your printer ships with warning tape where the Card Cleaning Cartridge will be installed,

and a pad that protects the print head from possible damage in shipment. To remove the tape and pad, follow the following steps:

a. Open the printer’s main cover by lifting at its lower front lip.

8P330i & P330m Card Printer User’s Manual 980459-001 Rev C

Installation and Setup

Unpacking the Printer

b. Locate the Print Head protection pad and the Card Cleaning Cartridge location tape

(see below).

Remove me

Print Head

Protection Pad

Card Cleaning Cartridge

Location Tape

c. Release the Print Head Carriage by pushing the Print Head Carriage Latch to the left,

and raise the Print Head Carriage. It will remain open at about a 45

° angle.

Print Head Carriage Latch

980459-001 Rev C P330i & P330m Card Printer User’s Manual 9

+ 47 hidden pages