Zebra Technologies p330 User Manual

980459-001 Rev. A

Zebra

®

P330i

Card Printer

User’s Manual

This manual contains installation and operation information for the Zebra P330i Card Printers
manufactured by Zebra Technologies Corporation, Camarillo, California.

Return Materials Authorization

Foreword

Before returning any equipment to Zebra Technologies Corporation for in-warranty or out-of­warranty repair, contact Repair Administration for a Return Materials Authorization (RMA)
number. Repack the equipment in the original packing material and mark the RMA number
clearly on the outside. Ship the equipment, freight prepaid, to the address listed below:

• For USA, Latin America, and Asia / Pacific:
Zebra Technologies Corporation
Zebra Card Printer Solutions
1001 Flynn Road
Camarillo, CA. 93012-8706.USA
Phone: [phone]
FAX: [phone]

• For Europe and Middle East:
Zebra Technologies Corporation
Zebra Card Printer Solutions
Pittman Way, Fulwood
Preston, PR2 9ZD
Lancashire, U.K.
Phone: +44 - 1 - 772 - 797555
FAX: +44 - 1 - 772 - 693000

980459-001 Rev. A P330i User’s Manual iii

Foreword

Copyright Notice

© 2004 ZIH Corp.

This document contains information proprietary to Zebra Technologies Corporation. This
document and the information contained within is Copyrighted by Zebra Technologies
Corporation and may not be duplicated in full or in part by any person without written
approval from Zebra. While every effort has been made to keep the information contained
within current and accurate as of the date of publication, no guarantee is given that the
document is error-free or that it is accurate with regard to any specification. Zebra reserves the
right to make changes, for the purpose of product improvement, at any time.

Trademarks

P330i is a trademark and Zebra is a registered trademark of Zebra Technologies Corporation.
Windows and MS.DOS are registered trademarks of Microsoft Corp. All other trademarks or
registered trademarks are marks of their respective holders.

Warranty Information

Printers:

All Zebra Card Printers are warranted against defects in material or workmanship for twelve
(12) months from the purchase date.

Proof of purchase or shipment date is required to validate the warranty period. The warranty
becomes void if the equipment is modified, improperly installed or used, damaged by accident
or neglect, or if any parts are improperly installed by the user.

Note • Products returned must be packaged in the original or comparable packing and

shipping container. In the event equipment is not so packaged, or if shipping damage is
evident, it will not be accepted for service under warranty. Surface Transportation charges
for return to customers in the continental United States is paid by Zebra. Otherwise, Zebra
pays CPT (carriage paid to) nearest airport, customer pays customs, duties, taxes, and freight
from airport to destination. If Zebra determines that the product returned for warranty service
or replacement is not defective as herein defined, the customer will pay all handling and
transportation costs.

Printheads:

Since printhead wear is part of normal operation, the original printhead is covered by a twelve
(12) month date. Warranty period begins on purchase date.

iv P330i User’s Manual 980459-001 Rev. A

To qualify for this warranty, the printer must be returned to the factory or to an authorized
service center. Customers are not required to purchase Zebra supplies (media and/or ribbons)
for warranty qualification. If the use of other manufacturer supplies has caused any defect in
the printhead for which a warranty claim is made, the user is responsible for Zebra's labor and
material charges required to repair the defect. The warranty becomes void if the printhead is
damaged; also if it is determined that failure to follow the preventive maintenance schedule
listed in the User's Guide has caused defect in the thermal printhead for which a warranty
claim is made.

Spare Parts:

All parts, print heads, maintenance kits, options kits, and accessories are warranted to be free
of defects in material and workmanship for 90 days (except where otherwise denoted) from
date of purchase. This warranty becomes void if the item is modified, improperly installed or
used, or damaged by accident or neglect.

Product Disposal

Foreword

Product Disposal Information • Do not dispose of this product in unsorted municipal

waste. This product is recyclable, and should be recycled according to your local
standards. For more information, please see our web site at:

http://www.zebra.com/environment

Declarations of Conformity

89/336/EEC

modified by

92/31/EEC and

93/68/EEC

73/23/EEC modified

by 93/68/EEC

1999/5/CE

EMC Directive

EMC Directive

EMC Directive EN55024 (2001)

Low voltage

Directive

R&TTE Directive

EN 55022 (1998) RF Emissions control

EN 301489-3 V1.4.1

EN 60950-1 (2001) Product safety

EN300330-2 V1.1.1 Radio Frequency Interferences

RF Emissions and Immunity for radio
equipment

Immunity to Electro-Magnetic
Disturbances

For a formal certificate, please contact the Compliance Office at Zebra’s Camarillo facility.

980459-001 Rev. A P330i User’s Manual v

Foreword

EUROPE: Norway Only: This product is also designed for IT power system with phase to phase

voltage 230V. Earth grounding is via the polarized, 3-wire power cord.

FI: “Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan”
SE: “Apparaten skall anslutas till jordat uttag”
NO: “Apparatet må tilkoples jordet stikkontakt”

Model P330i conforms to the following specification: FCC Part 15, Subpart A, Section

15.107(a) and Section 15.109(a) Class B digital device.

Supplemental Information:

This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses ans can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference’s by one or more of the following
measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and the receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.

Consult the dealer or an experienced radio/TV technician for help.

The user may find the following booklet, prepared by the Federal Communications
Commission, helpful:

How to identify and resolve Radio/TV Interference Problems. This booklet is available
from the U.S. Government printing Office, Washington, D.C. 20402, Stock No. 004-000­00345-4. Use of a shielded cable is required to comply within Class B limits of Part 15 of
FCC Rules. Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this
equipment not expressly approved by Zebra may cause, harmful interference and void the
FCC authorization to operate this equipment.

Industry Canada Notice

This device complies with Industry Canada ICS-003 class B requirements.

vi P330i User’s Manual 980459-001 Rev. A

P330i Printer Model

The Zebra Product Number tells a story:

Here is a quick review of the Zebra Card Printer Series numbering and lettering system to help
you.

Model numbers include identifiers that specify options using the following lettering
conventions:

Part Number Description

Foreword

P 3 3 0 i - _ _ _ _ _ - _ _ _

_ _ _ _ _ - 0 _ _ _ _ - _ _ _
_ _ _ _ _ - A _ _ _ _ - _ _ _
_ _ _ _ _ - B _ _ _ _ - _ _ _
_ _ _ _ _ - C _ _ _ _ - _ _ _
_ _ _ _ _ - D _ _ _ _ - _ _ _
_ _ _ _ _ - E _ _ _ _ - _ _ _
_ _ _ _ _ - F _ _ _ _ - _ _ _
_ _ _ _ _ - G _ _ _ _ - _ _ _
_ _ _ _ _ - H _ _ _ _ - _ _ _

_ _ _ _ _ - _ 0 _ _ _ - _ _ _
_ _ _ _ _ - _ M _ _ _ - _ _ _

_ _ _ _ _ - _ _ 0 _ _ - _ _ _
_ _ _ _ _ - _ _ 1_ _ _ - _ _ _
_ _ _ _ _ - _ _ 3 _ _ - _ _ _

_ _ _ _ _ - _ _ _ 0 _ - _ _ _

_ _ _ _ _ - _ _ _ _ A - _ _ _
_ _ _ _ _ - _ _ _ _ C - _ _ _

Base Printer

P330i Color Card Printer

Smart Card Options

None
Contact encoder & MIFARE contactless & HID iCLASS
Contact Encoder
Contact encoder & HID iCLASS
Contact encoder & MIFARE contactless
Contact station
HID iCLASS
MIFARE contactless & HID iCLASS
MIFARE contactless

Magnetic Encoder

None
Yes (select defaults below)

Magnetic Encoder Defaults

None
Stripe Down, HiCo
Stripe Up, HiCo

Memory Expansion

None

Interface

USB Only
USB and Ethernet

Power Cords

_ _ _ _ _ - _ _ _ _ _ - I _ _
_ _ _ _ _ - _ _ _ _ _ - U _ _

_ _ _ _ _ - _ _ _ _ _ - _ D 0

_ _ _ _ _ - _ _ _ _ _ - _ A 0

980459-001 Rev. A P330i User’s Manual vii

U. S. and Europe
U. K. and Australia

Windows Drivers and User Documentation / Training CD

Windows Drivers and User Documentation / Training
included on one CD (Software & Documentation Package)
which contains Multi-language documentation

Windows Drivers and User Documentation / Training
included on one CD (Software & Documentation Package)
which contains Multi-language documentation and free
demo application software

Foreword

Icons

Throughout this manual, different icons highlight important information, as follows:

Note • Indicates information that emphasizes or supplements important points of the main

text.

Important • Advises you of information that is essential to complete a task, or points out the

importance of specific information in the text.

Provides an example or scenario to demonstrate or clarify a section of text.

Electrostatic Discharge Caution • Warns you of the potential for electrostatic
discharge.

Electric Shock Caution • Warns you of a potential electric shock situation.

Caution • Warns you of a situation where excessive heat could cause a burn.

Caution • Advises you that failure to take or avoid a specific action could result in

physical harm to you, or could result in physical damage to the hardware.

viii P330i User’s Manual 980459-001 Rev. A

Table of Contents

1 • Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Controls, Connectors, and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

2 • Installation and Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Unpacking the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Installing the Print Driver Software and Setting Driver Options . . . . . . . . 10

Installing the P330i Print Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Loading a Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Installing the Card Cleaning Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Setting the Card Thickness Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Loading Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Card Output Hopper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Connecting the Printer to your Computer. . . . . . . . . . . . . . . . . . . . . . . . . 21

Connecting Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Printing a Test Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Packing the P330i Printer for Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . 23

3 • Printing a Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Setting Printer Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Printing a Sample Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Feeding One Card at a Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

4 • Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

When to Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

How to Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

980459-001 Rev. A P330i User’s Manual ix

Table of Contents

Contents (Continued)

Cleaning the Print Head. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Card Cleaning Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

5 • Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Print Quality Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Troubleshooting the Ethernet Connection and Adapter. . . . . . . . . . . . . . . 41

When to Replace the Cleaning Roller . . . . . . . . . . . . . . . . . . . . . . . . .32

How To Replace the Cleaning Roller. . . . . . . . . . . . . . . . . . . . . . . . . .32

Resetting to Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Ethernet Adapter Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Network Status/Activity Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

6 • Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

General Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Ribbon Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Card Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Card Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Bi-Directional Communications Interfaces. . . . . . . . . . . . . . . . . . . . . . . . .47

Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Appendix A • Magnetic Card Stripe Encoder . . . . . . . . . . . . . . . . .49

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Media Loading Orientation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Sample Encoding Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Magnetic Encoder Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

When to Clean. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

How to Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

ISO Standard Encoding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Appendix B • Smart Card Contact Station. . . . . . . . . . . . . . . . . . . .53

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Media Loading Orientation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Smart Card Contact Station Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

x P330i User’s Manual 980459-001 Rev. A

Table of Contents

Contents (Continued)

Appendix C • Connecting to a Network . . . . . . . . . . . . . . . . . . . . . 55

Printer Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

External Print Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Internal Print Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

980459-001 Rev. A 11/02/2004 P330i User’s Manual xi

Table of Contents

xii P330i User’s Manual 980459-001 Rev. A

1

Introduction

Thank you for choosing the Zebra P330i Card Printer. This manual guides you to efficient start
up and operation of your new Card Printer.

Printer Features

The following shows the main functional features found on your P330i Printer.

Print
Head

(Optional)
Magnetic
Encoding
Station

Output
Hopper
(shown in
open
position)

Main Cover
(shown open)

Print Head Carriage
(shown in open
position)

Ribbon
Ta ke - Up
Spindle

Ribbon
Supply
Spindle

Print Head
Carriage Latch

(Optional)
Smart Card
Contact Station

Card
Feeder
Cover
(shown
open)

Card
Thickness
Control

Card
Cleaning
Cartridge

Panel
Button

LCD Display Panel

980459-001 Rev. A P330i User’s Manual 1

Introduction

Controls, Connectors, and Indicators

Controls, Connectors, and Indicators

Your P330i Printer has an LCD Display Panel and a Panel Button on the front and a power
connector, power switch, and interface connector(s) on the rear panel.

Panel Button

LCD Display
Panel

Power
Switch

Power
Connector

USB Connector

10/100base-T
Connector *

Ethernet Switch *

Optional DB-9
Connector location
for Smart Card
Contact Station

Network
Status /
Activity
LED *

Ethernet
Adapter
Status
LED *

* These
are on the
optional
Ethernet
Adapter.

2 P330i User’s Manual 980459-001 Rev. A

LCD Panel

The LCD Panel can display the following messages:

Introduction

Controls, Connectors, and Indicators

Message Mode

Operational

INITIALIZING Scrolling

READY Fixed

DOWNLOADING DATA Fixed

PRINTING MONO Fixed

MAG ENCODING Fixed

CONTACT ENCODING Fixed

PRINTING CYAN Fixed

PRINTING YELLOW Fixed

PRINTING MAGENTA Fixed

PRINTING BLACK Fixed

PRINTING OVERLAY Fixed

DOWNLOADING FW Fixed

CLEANING PRINTER Fixed

Warnings

CLEAN PRINTER Scrolling

REMOVE RIBBON THEN CLOSE HEAD Scrolling

EMPTY FEEDER & PRESS BUTTON Scrolling

LOAD CLEANING CARD IN FEEDER Scrolling

PRESS BUTTON TO CONTINUE Scrolling

FEED LONG CLEANING CARD IN EXIT Scrolling

CLEANING PRINTER Scrolling

ENCODING ERROR (printing stops) Blinking

INVALID MAGNETIC DATA

Scrolling

(encoding stops)

REMOVE RIBBON Fixed

Errors (Printer will not operate)

OUT OF RIBBON Blinking

MECHANICAL ERROR Blinking

OUT OF CARDS Blinking

PRINT HEAD OPEN Blinking

980459-001 Rev. A P330i User’s Manual 3

Introduction

Controls, Connectors, and Indicators

4 P330i User’s Manual 980459-001 Rev. A

Installation and Setup

General Information

This section will guide you through the installation and setup of your P330i Card Printer. This
consists of the following procedures, which should be performed in the order presented.

• Unpacking the Printer

• Installing the Print Driver Software and Setting Driver Options

• Loading a Ribbon

• Installing the Card Cleaning Cartridge

• Setting the Card Thickness Control

• Loading Cards

• Connecting the Printer to your Computer

• Connecting Power

• Printing a Test Card to verify printer operation

2

The procedure to be followed for Packing the Printer for Shipment is given at the end of this
section.

The printer should be placed in a location that allows easy access to all sides. The printer
should never be operated while resting on its side or upside down.

980459-001 Rev. A P330i User’s Manual 5

Installation and Setup

U

Unpacking the Printer

Electric Shock Caution • Limit AC power supplied to the P330i Printer to 110 ~ 230
volts, 60 ~ 50 Hertz. Limit excess current draw to 16 amps or less, using an associated
circuit breaker or other such device. Never operate the printer in a location where
operator, computer, or printer can get wet. Personal injury could result. The printer must
be connected to an earthed electrical power source and properly protected against
electrical surges and grounding faults; the electrical reliability of the printer is based on
the reliability of the mains power source and with the earth connection.

The printer’s power supply is an internal unit that can only be serviced or replaced by
trained and authorized personnel.

Unpacking the Printer

Your P330i Card Printer ships in a carton and protective anti-static bag. Keep all packaging
material in case you need to move or re-ship the printer.

1. Inspect the shipping container to ensure that no damage has occurred during shipment. If

any damage is apparent, file a claim with the shipper.

2. Unlatch and remove the handles on either end of the shipping container, as shown in the

figure below.

P

3. (See the figure on the next page as you perform the following steps.) Lift the upper part of

the shipping container off of the lower part (which will still hold the printer and its
packing material).

4. Remove the packing material around the top of the printer.

6 P330i User’s Manual 980459-001 Rev. A

Installation and Setup

Unpacking the Printer

5. Lift the printer out of the carton by holding it with both hands.

6. Please ensure that you have a clean and nearly dust free environment for proper operation

and storage of the printer.

7. Make sure the following items are included with your P330i printer:

980459-001 Rev. A P330i User’s Manual 7

Installation and Setup

Unpacking the Printer

CD-ROM with Driver Wizard
and User’s Manual

Power Cables (2)

Card Cleaning Cartridge

USB Cable

Cleaning Kit

If any items are missing, please contact your dealer. To reorder, please refer to
Appendix D of this manual.

8. Remove packing tape securing the printer’s Main Cover and Card Feeder Cover.

9. Your P330i Printer ships with warning tape where the Card Cleaning Cartridge will be

installed, and a pad that protects the print head from possible damage in shipment. To
remove the tape and pad, follow the following steps:

a. Open the printer’s main cover by lifting at its lower front lip.

8 P330i User’s Manual 980459-001 Rev. A