Zebra Technologies 13743L-004 User Manual

13743L-004

ZebraNet Bridge Enterprise

User Guide

© 2009 ZIH Corp. The copyrights in th is manual and the software and/or firmware in the label printer described therein are owned by ZIH Corp. Unauthorized reproduction of this manual or the software and/or firmware in the label printer may result in imprisonment of up to one year and fines of up to $10,000 (17 U.S.C.506). Copyright violators may be subject to civil liabil ity.

This product may contain ZPL

3®

, ZPL II®, and ZebraLink™ programs; Element Energy Equalizer® Circuit;

ZebraLink and all product names and numbers are trademarks, and Zebra, the Zebra logo, ZPL, ZPL II, Element

Energy Equalizer Circuit, and E

All other brand names, product names, or trademarks belong to their respective holders. For additional trademark information, please see “Trademarks” on the product CD.

Proprietary Statement This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries (“Zebra Technolog ies”). It is inten ded solely for t he information and use of parties ope rating and maintaining the equipment describ ed he rein . Such proprie tary in formati on may n ot b e used , reprod uced, or disclosed to any other parties for any other purpose withou t the express, written permission of Zebra Technologies.

Product Improvements Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are subject to change without notice.

Liability Disclaimer Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and disclaims liability resulting therefrom.

Limitation of Liability In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever (including, without limitation, consequential damages including loss of business profits, business interruption, or loss of business information) arising out of the use of, the results of use of, or inability to use such product, even if Zebra Technologies has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply t o you.

Part Number: 13743L-004

About This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Who Should Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

How This Document Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Enterprise Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Icons Used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

1 • Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Menu and Toolbar Navigation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Supported Languages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Activate Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Register Product. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Feature Matrix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Print Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

2 • Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Requirements for Cross-Network Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

2/18/10 ZebraNet Bridge Enterprise User Guide 13743L-004

Contents

3 • Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Search Group Window and Printer Discovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Group Management Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Resource Management Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Profile Management Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Task List Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Multiple User Interface Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Working with Mobile Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Working with Card Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Set System Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Main Settings Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Printer Options Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Discovery Options Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

View Filter – Events Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Alert Options Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Maintenance Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Search Group Window and Printer Discovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Default View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Create a Local Broadcast Search Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Create a Subnet Search Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Create a Directed Broadcast Search Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Create a Multicast Search Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Create an IP Address Search Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Gleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Group Management Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Create a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Copy Search Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Copy Individual Printers to a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Add Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Sort Printers and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Printer Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Delete Printers/Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Resource Management Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Types of Objects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Add Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Scripts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Create a Configuration File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Export a Configuration File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Edit a Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

13743L-004 ZebraNet Bridge Enterprise User Guide 2/18/10

Contents

Profile Management Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Creating and Downloading Printer Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Exporting and Importing Printer Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Task List Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Multiple User Interface Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Save a Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Open a Specific Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

4 • Printer Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Change Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Change Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Change Print Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Copy Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Copy Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Copy Print Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Copy Objects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Copy Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Copy All . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Copy Printer Configuration to a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Download (from Resource Management window) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Download Firmware to a Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Download Objects to a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

View and Edit Text Objects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Hard Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Reset the Printer to Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Reset the Print Server to Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Reset the Printer to Save Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Reset the Print Server to Save Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Print a Configuration Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

5 • Printer Alerts, Monitoring, and Troubleshooting . . . . . . . . . . . . . . . . . . . . . 91

Printer and Print Server Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Configuring Printer Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

View Printer and Print Server Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Clear Alerts Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Status Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Status Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Summary Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Visual Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Default View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Configure Visual Alerts Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Monitor Alerts with the Visual Alerts Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

2/18/10 ZebraNet Bridge Enterprise User Guide 13743L-004

Contents

Maintenance Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Compare Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Communications Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

6 • Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Tools Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Font Wizard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Import/Convert Fonts Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Link Font Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

DAT Editor Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

View Font . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Launch Character Editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Graphics Conversion Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Network Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Wired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Bluetooth. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Copy Printer Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

SET-GET-DO Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

A • Menu and Toolbars . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Visual Alerts Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Menu Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

B • Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

C • Drag and Drop Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Default Drag and Drop Function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

13743L-004 ZebraNet Bridge Enterprise User Guide 2/18/10

About This Document

This section provides you with contact information, documen t struc ture and organization, and additional reference documents.

Contents

Who Should Use This Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

How This Document Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Enterprise Edition. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Icons Used. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

2/18/10 ZebraNet Bridge Enterprise User Guide 13743L-004

About This Document

Who Should Use This Document

This User Guide is intended for IS personnel and administrators of Zebra printers.

How This Document Is Organized

The User Guide is set up as follows:

Section Description

Introduction on page 13 This chapter provides a high-level overview of

Install on page 27 This chapter identifies the system requirements

Getting Started on page 33 This chapter provides instructions on working with

ZebraNet Bridge Enterprise.

and walks you through the CD installation.

frequently used ZebraNet Bridge features. Instructions follow typical sequence of events when first using the application.

Printer Management on page 79 This chapter tells you how to use advanced

features to manage printers in your network environment.

Printer Alerts, Monitoring, and Troubleshooting on page 91

Tools on page 109 This chapter describes the tools and wizards in

Menu and Toolbars on page 153 This chapter describes ZebraNet Bridge menus and

Frequently As ked Questions

on page 159 Drag and Drop Defaults on page 163 The table in this appendix describ es the default

There are several tools available to help you monitor and troubleshoot printers in your enterprise network. This chapter tells you how to use these advanced features to manage printers in your network environment.

ZebraNet Bridge.

toolbar. This appendix provides you with frequently asked

questions about ZebraNet Bridge.

Drag and Drop actions enlisted by ZebraNet Bridge.

13743L-004 ZebraNet Bridge Enterprise User Guide 2/18/10

Enterprise Edition

The icon beside this text identifies features of the ZebraNet Bridge Enterprise licensed edition. These features are only available when you enable the application with a serial number key. Your value-added reseller can provide information about purchasing a licensed copy of ZebraNet Bridge Enterprise.

About This Document

Enterprise Edition

2/18/10 ZebraNet Bridge Enterprise User Guide 13743L-004

About This Document

Document Conventions

The following conventions are used throughout this document to convey certain information.

Alternate Color (online only) Cross-references contain hot links to other sections in this guide. If you are viewing this guide online in .p df format, you can click the cross-reference (blue text) to jump directly to its location.

LCD Display Examples Text from a printer’s Liquid Crystal Display (LCD) appears in

Bubbledot ICG font.

Command Line Examples Command line examples appear in Courier New font. For example, type

Files and Directories File names and directories appear in Courier New font. For example, the

Icons Used

ZTools to get to the Post-Install scripts in the bin directory.

Zebra<version number>.tar file and the /root directory.

Important • Advises you of informatio n that is essential to complete a task.

Note • Indicates neutral or positive information that emphasizes or supplements important

points of the main text.

Illustration Callouts Callouts are used when an illustration contains information that needs to be labeled and described. A table that contains the labels and descriptions follows the graphic. Figure 1 provides an example.

Figure 1 • Sample Figure with Callouts

Menu Bar

Tool Bar

13743L-004 ZebraNet Bridge Enterprise User Guide 2/18/10

Contacts

About This Document

Technical Support via the Internet is available 24 hours per day, 365 days per year.

Web Site: www.zebra.com E-mail Back Technical Library:

E-mail address: emb@zebra.com Subject line: Emaillist

Self Service Knowledge Base: www.zebra.com/knowledgebase Online Case Registration: www.zebra.com/techrequest

Contacts

Which Department

Do You Need?

Regional Headquarters

Technical Support

For questions on the operation of Zebra equipment and software, please call your distributor. For additional assistance, contact us.

Please have your model and serial numbers available.

Repair Service Department

For back-to-base service and repair.

Technical Tr aining Department

For Zebra product training courses.

Inquiry Department

For product literature and distributor and dealer information.

Customer Service Department (US) Internal Sales Department (UK)

For printers, parts, media, and ribbon, please call your distributor or contact us.

Key:

T: Telephone F: Facsimile E: E-mail

The Americas

Zebra Technologies Corporation 475 Half Day Road, Suite 500 Lincolnshire, IL 60069 USA T: +1 847 634 6700 Toll-free +1 866 230 9494 F: +1 847 913 8766

T: +1 877 ASK ZEBRA (275 9327) F: +1 847 913 2578

Hardware: ts1@zebra.com Software: ts3@zebra.com

Kiosk printers:

T: +1 866 322 5202 E: kiosksupport@zebra.com

T: +1 877 ASK ZEBRA (275 9327) F: +1 847 821 1797

E: repair@zebra.com To request a repair in the U.S.,

go to www.zebra.com/repair T: +1 847 793 6868

T: +1 847 793 6864 F: +1 847 913 2578

E: ttamerica@zebra.com

T: +1 877 ASK ZEBRA (275 9327) E: inquiry4@zebra.com

T: +1 877 ASK ZEBRA (275 9327) E: clientcare@zebra.com

Europe, Middle East,

and Africa

Zebra Technologies Europe Limited Dukes Meadow Millboard Road Bourne End Buckinghamshire, SL8 5XF United Kingdom

T: +44 (0) 1628 556000 F: +44 (0) 1628 556001

T: +44 (0) 1628 556039 F: +44 (0) 1628 556003

E: Tseurope@zebra.com

T: +44 (0) 1772 693069 F: +44 (0) 1772 693046

New requests: ukrma@zebra.com Status updates:

repairupdate@zebra.com

T: +44 (0) 1628 556000 F: +44 (0) 1628 556001

E: Eurtraining@zebra.com

T: +44 (0) 1628 556037 F: +44 (0) 1628 556005

E: mseurope@zebra.com

T: +44 (0) 1628 556032 F: +44 (0) 1628 556001

E: cseurope@zebra.com

Asia Pacific

and India

Zebra Technologie s Asia Pacific Pte. Ltd. 120 Robinson Road #06-01 Parakou Building Singapore 068913

T: + 65 6858 0722 F: +65 6885 0838

T: +65 6858 0722 F: +65 6885 0838

E: China: tschina@zebra.com

All other areas:

tsasiapacific@zebra.com

T: +65 6858 0722 F: +65 6885 0838

E: China: tschina@zebra.com

All other areas:

tsasiapacific@zebra.com

T: + 65 6858 0722 F: +65 6885 0838

E: China: tschina@zebra.com

All other areas:

tsasiapacific@zebra.com

E: China: GCmarketing@zebra.com

All other areas:

AP ACChannelmarketing@zebra.com

T: +65 6858 0722 F: +65 6885 0836

E: China: order-csr@zebra.com

All other areas:

csasiapacific@zebra.com

2/18/10 ZebraNet Bridge Enterprise User Guide 13743L-004

About This Document

Introduction

This chapter provides a high-level overview of ZebraNet Bridge Enterprise.

Contents

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Menu and Toolbar Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Supported Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Activate Product. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Register Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Feature Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Print Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

2/18/10 ZebraNet Bridge Enterprise User Guide 13743L-004

Introduction

Overview

ZebraNet Bridge Enterprise remotely configures and monitors Ze braLink-enabled printers and ZebraNet print servers in real time. Core functions include:

• Automatic printer discovery across the enterprise network

• Dynamic group management

• Heartbeat monitoring and status indicators

• Viewable and changeable printer and print server settings

• Easy firmware, font, and file downloading

• Configuration broadcast

• Critical alert management

• Visual Alerts management

• Printer profiles

• Maintenance management

Components

This section provides information about ZebraNet Bridge Enterprise. For graphical representations of ZebraNet Bridge Enterprise, see the next few graphics. A

table follows the figures and provides a detailed descriptio n of each component.

13743L-004 ZebraNet Bridge Enterprise User Guide 2/18/10

Keys Graphic Element Purpose

Search Groups window

Allows network searches for Zebra printers with ZebraNet print servers. You can conduct searches usin g:

Introduction

Overview

• local broadcast

• subnet

• directed broadcast

•multicast

• IP Address and range

Content window contains the following:

•Events tab

• Status tab

Group Management window

Allows you to manage your Zebra printers and print servers. Content window contains the following:

•Contents tab

•Events tab

• Status tab

•Summary tab

• Maintenance tab

Printer Status icons Visually alerts y ou of potentia l problems with your print er or print server. The

application heartbeat updates the status icon. The default interval is every 5 minutes.

2/18/10 ZebraNet Bridge Enterprise User Guide 13743L-004

Introduction

Overview

Keys Graphic Element Purpose

Resource Management window

Profile Management window

Content window Allows you to access these tabs:

Allows you to copy the following it ems to pr inters in the Grou p Man age ment window:

• objects

•firmware

•fonts

•graphics

•files

Important • Ensure that files in the Resource Management window

are in the printer’s native format.

Content window contains the following:

•Contents tab Allows you to store printer configurations offline. This capability speeds recovery from printer failure. Acts as a golden printer to broadcast

configurations (settings and files) to printers across your network.

8 9 10

• Contents tab — use to view and change settings.

• Events tab — use to monitor current alerts.

• Status tab

• Quick Status Panel — provides a high-level status of a given print server.

• Detailed Status Panel — when you select Refresh, provides you with a detailed status of a given printer.

• Port Status Panel — when you select

Refresh, provides current status

of network ports on the print server.

• Summary tab — use to simultaneously view the status of all print ers in the Group Management window.

• Visual Alerts tab — use to view a graphical representation of your printer network.

• Maintenance tab — use to view the current counter values.

System Bar Allows you to check the system status. The system bar consists of:

•Alert bar

• Progress bar Alert Bar Displays the latest alert messages that you have not viewed. Progress Bar Displays when the Task List dialog box is running in the background. Task List window Displays the tasks performed on Zebra printers via your network. (For

example, refresh a printer, download a file, sear ch.)

13743L-004 ZebraNet Bridge Enterprise User Guide 2/18/10

Menu and Toolbar Navigation

From the menu, select File > New > Search.

From the toolbar, click the New Search icon.

From the Search Group window, right-click on Searches, select New Search.

ZebraNet Bridge Enterprise offers menu bar , toolbar, and right-click functions and navigation.

Menus and Toolbar

This example demonstrates the three navigational methods.

Example • This example shows you how to create a new search using the menu bar, toolbar,

and right-click methods.

Introduction

Overview

For more details, see Menu and Toolbars on page 153.

2/18/10 ZebraNet Bridge Enterprise User Guide 13743L-004

Introduction

Supported Languages

ZebraNet Bridge Enterprise application and help system language preferences default to the local system language.

These are the languages supported in ZebraNet Bridge Enterprise:

•English

•German

• Italian

• French

• Spanish

• Japanese

• Korean

• Portuguese (Brazil)

• Chinese (China)

• Chinese (Taiwan)

13743L-004 ZebraNet Bridge Enterprise User Guide 2/18/10

Activate Product

To access full ZebraNet Bridge features, enter the product serial number into the ZebraNet Bridge application. The serial number is on the back of and inside the ZebraNet Bridge storage sleeve.

To enter the product serial number:

1. From the menu, select Help > Activate Product.

The Activate Product dialog box opens.

Introduction

Activate Product

2. In the Serial Number text box, enter your product serial number.

3. Click OK.

Full ZebraNet Bridge features become available. You do not need to restart the application.

2/18/10 ZebraNet Bridge Enterprise User Guide 13743L-004

Introduction

Register Product

Registering your license with Zebra is the best way to receive support and product updates. You must register your product to:

Note • Your PC must connect to the Internet. To register, you need your product serial

number.

To register your product:

• create a technical service request

• get repair warranties

• receive product updates

1. Verify that your PC is connected to the Internet.

2. From the menu, select Help > Registration.

The Zebra product registration web page opens.

13743L-004 ZebraNet Bridge Enterprise User Guide 2/18/10

Feature Matrix

The following table compares the functions of ZebraNet Bridge Enterprise editions. ZebraNet Bridge Enterprise free edition does not contain all features. (Note the free edition does not use a serial number.) The licensed edition contains all features.

Table 1 • Feature Matrix

Introduction

Feature Matrix

Feature

Application Heartbeat

Discovery

Parallel/Serial/USB Support

Quick Status Detailed Status

Port Status

Visual Status Icons

Mobile Printer Support

View Device Web Page

Free Edition

Licensed Edition



Description

Controls the frequency of status icon updates.

Finds wired and wireless printers on the network.

Manages printers that connect to a PC via local port.

Provides print server status. Provides detailed view of

printer status. Provides print server port

status. Color-coded icons to assess

printer health. Supports mobile printers with

802.11b/g. Vie ws printers’ intern al we b

page, view , and change sett ings.

Network Setup Wizard

Printer Communication window

Compare Printers

Change Settings

Configure Alerts Alert Logging via SNMP

Alert Logging via TCP/IP

Alert Filtering - Device/Group

2/18/10 ZebraNet Bridge Enterprise User Guide 13743L-004



Sets up wireless tabletop, desktop, and mobile printers.

Sends commands to printer and view printer response.

Side-by-side comparison of printer and print server settings and memory.

Changes printer settings remotely.

Configures printer alerts. Allows you to use SNMP to

capture alerts. Allows you to use TCP/IP to

capture alerts. Allows you to view alerts by

printer, group of printers, or groups of groups.

Introduction

Feature Matrix

Table 1 • Feature Matrix (Continued)

Feature

Alert Filtering - Severity

Set Alert Severity Levels

File Editing

Firmware Download - 1:1

Firmware Download 1:Group or Many

Free Edition

Licensed Edition





Description

Allows you to view and sort events by:

•printer name

• printer IP address

•time

• event type

• event severity.

Allows you to sign alert severity.

Retrieve and change files that reside on printers.

Downloads firmware to one printer.

Downloads firmware files from the Resource Management window to printer groups or many printers.

Objects Download - 1:1

Objects Download - 1:Group or Many

Objects Download - Many:1

Objects Download - Many: Group or Many

Copy Printer Settings - 1:1

Copy Printer Settings 1:Group or Many

Copy Printer Network Settings - 1:1

Copy Printer Network Settings - 1:Group or Ma n y

















Downloads one object file to one printer.

Downloads object files from the Resource Management window to printer groups or many printers.

Downloads many object files to one printer.

Downloads many object files from the Resource Management window to a group of printers.

Copies printer settings from one printer to another printer.

Copies printer settings from one printer to many printers or a printer group.

Copies network settings from one printer to another printer.

Copies network settings from one printer to many printers or a printer group.

Copy Alerts - 1:1

13743L-004 ZebraNet Bridge Enterprise User Guide 2/18/10



Copies alerts from one printer to another printer.

Table 1 • Feature Matrix (Continued)

Introduction

Feature Matrix

Feature

Copy Alerts - 1:Group or Many

Copy Objects - 1:1

Copy Objects - 1:Group or Many

Copy All - 1:1

Copy All - 1:Group or Many

Create Printer Profile

Import Printer Profile

Free Edition

Licensed Edition











Description

Copies alerts from one printer to many printers or a printer group.

Copies objects from one printer to another printer.

Copies objects from one printer to many printers or a printer group.

Copies alerts, settings, and objects from one printer to another printer.

Copies alerts, settings and objects from one printer to many printers or a printer group.

Allows you to create and save a printer profile for deployment and backup configuration.

Imports printer profiles from other locations.

Export Printer Profile

Download Printer Profile - 1:1

Download Printer Profile 1:Group or Many

Visual Alerts

Multiple User Interface Configurations

Maintenance Tab



Exports a printer profile to use at another location or for printer troubleshooting.

Copies a printer profile to a single printer.

Copies a printer profile to many printers or a group of printers.

Allows you to setup a graphical representation of your printer network.

Manages multiple locations with different application settings.

Allows you to set and track various odometers.

2/18/10 ZebraNet Bridge Enterprise User Guide 13743L-004

Introduction

Requirements

Printer

These are the supported Zebra printers:

Printers with X.10 and higher firmware

All X.10 and higher ZPL printers, including the following available printers:

• XiIII Plus

• Z4Mplus/Z6Mplus

•105SL

•S4M

•S600

• TLP 2844Z

• TLP 3844-Z

• TLP 2824-Z

• GK420

• GX420

• GX430

Card Printers

Card printers, including:

• P330i

• P430i

• LP 2844Z

• LP 3844-Z

• LP 2824-Z

• PAX 4

•R110Xi

•R170Xi

•R110PAX4

• R4Mplus

•HC100

•ZM400/ZM600

•Xi4

Mobile Printers

Mobile printers, including:

• QL 220

• QL 320

• QL 420

• QL 320 Plus

• QL 420 Plus

13743L-004 ZebraNet Bridge Enterprise User Guide 2/18/10

•RW 220

•RW 420

•MZ 220

•MZ 320

•P4T

Print Server

These are the supported print servers:

ZebraNet Print Servers

ZebraNet PrintServer II ZebraNet 10/100 Print Server ZebraNet Wireless Print Server ZebraNet Wireless Plus Print Server ZebraNet 10/100 Internal Print Server Desktop PrintServer II implementation Card Printer 10/100 and PrintServer II Implementations

Introduction

Requirements

2/18/10 ZebraNet Bridge Enterprise User Guide 13743L-004

Introduction

Notes • ___________________________________________________________________

__________________________________________________________________________

Requirements

13743L-004 ZebraNet Bridge Enterprise User Guide 2/18/10

Install

This chapter identifies the system requirements and walks you through the CD installation .

Contents

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Requirements for Cross-Network Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

2/18/10 ZebraNet Bridge Enterprise User Guide 13743L-004

Install

System Requirements

This section identifies the minimum hardware, software, and network requirements.

Workstation

• 500 MHz processor

•128MB RAM

• 200MB hard-disk space

Operating System

•Windows® 2000 Professional/Server

• Windows XP Home/Professional (32-bit versions)

• Windows 2003 Server

•Windows Vista™

(32-bit versions)

Requirements for Cross-Network Communication

Security settings on network routers could disable some product functio ns. To enable the following features across routers, configure the routers to enable associated ports.

Discovery

For advanced discovery functions:

• UDP packets to the printer over port 4201

• Directed broadcast requires UDP broadcast packets (xxx.xxx.xxx.255)

• Multicast must be enabled for specific address -

View and change Settings and Configuration copying

Minimum requirements:

• SNMP on the client system

• TCP/IP over port 9100

• FTP for mobile printers

241.0.1.55.

Status and Alert Monitoring

Minimum requirements:

• TCP connections over port 54321

• SNMP traps over port 162

13743L-004 ZebraNet Bridge Enterprise User Guide 2/18/10

Installation

This secton tells you how to install the application.

To install ZebraNet Bridge from a CD:

1. Insert the CD into your computer CD ROM drive.

2. When the splash screen finishes, the Installation dialog box opens.

A splash screen with a working status bar opens.

Install

Installation

3. Click Next.

The License Agreement dialog box in opens.

4. Read the license agreement.

5. To accept, enable the I accept the terms in the license agreement option.

2/18/10 ZebraNet Bridge Enterprise User Guide 13743L-004

Install

Installation

6. Click Next.

The Installation Destination dialog box opens.

7. Do you want to change the destination location where ZebraNet Bridge resides?

If… Then…

No Click Next and continue with step 8. Yes

1. Click Change.

2. Navigate to the location you want.

3. Select OK.

4. Verify the location.

5. Click NEXT.

The Destination Confirmation dialog box opens.

13743L-004 ZebraNet Bridge Enterprise User Guide 2/18/10

+ 138 hidden pages