Workstation
Connect
Administrator’s Guide
MN-004291-06EN Rev. A
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maintaining the equipment described herein. Such proprietary information may not be used, reproduced,
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About This Document
Introduction
This guide provides information about developing applications for Zebra Workstation Connect.
IMPORTANT: If you have a problem with your equipment, contact Zebra Global Customer Support for
your region. Contact information is available at: zebra.com/support
Configurations
This guide covers the following configurations:
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About This Document
Configuration Description Device Compatibility
CRD-EC5X-1SWS-01 Workstation Docking Cradle Kit with Standard Cup,
HDMI, Ethernet, and multiple USB Ports.
Included in kit:
• Cradle
• (CRD-EC5X-1SWS-02),
• Power Supply
(i.e. PWRBGA12V50W0WW)
• DC Cable
(i.e. CBL-DC-388A1-01)
Country specific AC line cord sold separately.
CRD-TC5X-1SWS-01 Workstation Docking Cradle Kit with Standard Cup,
HDMI, Ethernet, and multiple USB Ports.
Included in kit:
• Cradle
(CRD-TC5X-1SWS1-01),
• Power Supply
(i.e. PWRBGA12V50W0WW)
• DC Cable
(i.e. CBL-DC-388A1-01)
Country specific AC line cord sold
separately.
CRD-ET5X-1SWS-01 Workstation Docking Cradle Kit with Standard Cup,
HDMI, Ethernet, and multiple USB Ports.
Included in kit:
• Cradle with Rugged I/O Adaptor
(CRD-ET5X-1SCOM2R)
• Cradle
(CRD-ET5X-1SCOM1)
• Power Supply
(i.e. PWRBGA12V50W0WW)
• DC Cable
(i.e. CBL-DC-388A1-01)
Country specific AC line cord sold
separately.
EC50 and EC55 Mobile
Computers
TC52, TC52x, TC57, TC57x,
TC52ax, TC52x-HC and
TC52ax-HC Mobile
Computers
ET56 Mobile Computers
Supported Peripherals
Peripherals supported by the Zebra Workstation Cradle include:
• External touch and non-touch HDMI monitor
• USB-A Keyboard
• USB-A Mouse
• USB-A Headsets and Headphones
• Zebra External Scanners (connected via USB-A):
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• DS9308, DS9908, DS8108, DS4608, DS2208, DS2278, DS3678-SR, DS3608-SR, and
DS9308-SR.
NOTE: For ET5X tablets, headsets can be connected via the USB-C port on the tablet. USB-A headsets or
headphones connected to the USB-A ports of the communication cradle are not supported.
Revision History
Changes to the original guide are listed below:
Change Date Description
-06 Rev A 8/22 Feature updates in this version include:
-05 Rev A 5/22 Feature updates in this version include:
About This Document
• New Scanner Support
• Configuration Reset Enable/Disable
• Custom Shortcut Icons Enable/Disable
• Troubleshooting
• Desktop UI Elements
• Freeform Windows
• Desktop SIP Configuration
• Application Behavior Persistence
-04 Rev A 3/22 Feature updates in this version include:
• System Configurations
• Remote Control
-03 Rev A 12/21 Feature updates in this version include:
• Screen Sharing / Remote Control
• EMM Lockdown
• Audio Settings
• Screen Density
• Screen Capture
• Restrict Mobile Application Taskbar Access at Package Level
• Screen Dimming
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About This Document
Change Date Description
-02 Rev A 10/21 Feature updates in this version include:
• Advanced application permissions on desktop home screen
• Enable or disable the All Apps button on desktop taskbar
• Enable or disable mobile device running applications icons on desktop
taskbar
• Access to device settings from the taskbar status icons
• Soft Input Panel (SIP) taskbar icon
• Configuration of the external keyboard layout
• DS9308 USB scanner support (ET56 Only)
-01 Rev A 8/21 Initial Release
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Service Information
If you have a problem with your equipment, contact Zebra Global Customer Support for your region.
Contact information is available at zebra.com/support
When contacting support, please have the following information available:
• Serial number of the unit
• Model number or product name
• Software/firmware type or version number
Zebra responds to calls by email, telephone or fax within the time limits set forth in support agreements.
If your problem cannot be solved by Zebra Customer Support, you may need to return your equipment for
servicing and will be given specific directions. Zebra is not responsible for any damages incurred during
shipment if the approved shipping container is not used. Shipping the units improperly can possibly void
the warranty.
If you purchased your Zebra business product from a Zebra business partner, contact that business
partner for support.
About This Document
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Contents
About This Document
Introduction ............................................................................................................................ 1
Configurations ....................................................................................................................... 1
Supported Peripherals ........................................................................................................... 2
Revision History .................................................................................................................... 3
Service Information ............................................................................................................... 5
Workstation Connect Administrator Configurations
EMM Support for the Remote Configuration of Zebra Workstation Connect ........................ 9
Configuring External Monitor Orientation ............................................................................ 9
Configuring External Monitor Resolution .......................................................................... 10
Configuring the Monitor Size ............................................................................................. 11
Desktop UI Elements ........................................................................................................ 11
Configuring Freeform Windows ........................................................................................ 12
Configuring the Visibility of Status Icons on the Taskbar .................................................. 13
Sorting Desktop Shortcuts ................................................................................................ 13
Replacing the Current Set of Desktop Home Screen Shortcuts ................................. 14
Creating a File Path for the Shortcut ........................................................................... 15
Exporting Custom Icons .............................................................................................. 15
Configuring the Desktop Home Screen Wallpaper ........................................................... 16
Configuring Application Behaviors .................................................................................... 16
Configuring Device-User Access ...................................................................................... 19
Configuring Screen Capture Permissions ......................................................................... 23
Configuring the Desktop SIP ............................................................................................. 23
Enabling or Disabling the All Applications Icon on the Taskbar ........................................ 24
Controlling the Visibility of Active Mobile Applications on the Taskbar ....................... 24
Configuring Device Behaviors (Screen Dimming) ............................................................. 25
Persistence of Workstation Connect Configurations ......................................................... 26
Resetting the Current Configuration ................................................................................. 27
System Configuration Features ........................................................................................... 28
Disable USB Storage ........................................................................................................ 28
Restricting User Access to Settings .................................................................................. 28
Restricting User Access to Launch Applications ............................................................... 28
Enable or Disable Applications on the Mobile Device ....................................................... 29
Preventing Automatic Application Updates ....................................................................... 29
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Using UI Manager with Zebra Workstation Connect ........................................................... 31
Configuring the Audio UI ..................................................................................................... 31
Strategies to Optimize User Access to Applications ........................................................... 32
Best Practices for Kiosk Application Behavior .................................................................... 34
Troubleshooting
Contents
Install/Uninstall Applications on the Mobile Device ........................................................... 29
Keyboard Configuration .................................................................................................... 30
USB Scanner Configuration .............................................................................................. 30
Screen Sharing and Remote Control ................................................................................ 30
Supporting Enterprise Applications ................................................................................... 31
Best Available Audio Output Paths ................................................................................... 31
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Workstation Connect Administrator Configurations
Zebra Workstation Connect allows administrators to customize several of its features to control and tailor
the environment presented to the end user on the desktop home screen and the interactions that the user
can perform in this environment.
For a full list of Zebra Workstation Connect versions and BSP compatibilities, refer to Workstation Connect
download section on the Zebra support site: zebra.com/us/en/support-downloads
Configurable settings include:
• External monitor orientation, resolution, and size to adjust the pixel output of the application
• The appearance of status icons presented on the taskbar.
• Access to settings via status icons presented on the taskbar.
• The order and visibility of desktop home screen shortcuts.
• The desktop home screen wallpaper.
• The behavior of applications when the device is docked or undocked.
• Advanced application permissions for desktop home screen.
• Use of screen capture of the external monitor.
• The Soft Input Panel (SIP) used in desktop mode.
• Use of the All Applications icon on the taskbar.
• Use of mobile device applications icons on the taskbar.
• Use of screen dimming of the mobile device screen while the device is docked.
• The persistence of application behaviors upon an Enterprise Reset.
Additionally, specific System Configurations applied to the device can be leveraged when utilizing
Workstation Connect, these configurations can be applied through Staging (using StageNow) or via an
Enterprise Mobility Management tool.
Configurable settings include:
• Disable USB Storage
• Restricting User Access to Settings
• Restricting User Access to Launch Applications
• Enable or Disable Applications on the Mobile Device
• Install/Uninstall Applications on the Mobile Device
• Keyboard Configuration
• USB Scanners Configuration
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Workstation Connect Administrator Configurations
• Best Available Audio Output Paths
• Configure USB external keyboard
• Remote Control
NOTE: Depending on the method used to configure administrator settings, changes become visible on the
desktop UI at different times. Settings applied to Zebra Workstation Connect through managed
configurations do not alter desktop behavior until the next docking event. A docking event could result from
undocking and docking the device, rebooting, or power cycling the cradle. System settings applied via
OemConfig take effect immediately, and application behavior changes immediately.
EMM Support for the Remote Configuration of Zebra Workstation Connect
The Zebra Workstation Connect Desktop Launcher APK is available through the Google Play Store and
supports full production deployment, configuration, and activation using standard (EMM) tools. EMM tools
can configure Zebra Workstation Connect using Android Managed Configurations. The configurations and
the steps to implement them are described in this section.
NOTE: The UI described in this section from a tool developed and maintained internally by Zebra. EMMs
may provide similar functionalities. However, the visual elements of the interface would be specific to the
EMM being used and would likely differ.
Figure 1 Zebra EMM Tool
Configuring External Monitor Orientation
Zebra Workstation Connect offers a method for the administrator to control the orientation on the external
monitor. This setting should be configured to match the physical orientation that the display is it intended to
be used in to ensure that the content presented is properly oriented for viewing.
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Workstation Connect Administrator Configurations
Figure 2 Administrator Configurable Settings
Configurable options include:
• Landscape (no rotation)
• Portrait (90° left)
• Landscape Inverted (180°)
• Portrait Inverted (270°)
Configuring External Monitor Resolution
Zebra Workstation Connect offers a method for the administrator to control the resolution on a secondary
screen (external monitor) by selecting a specific resolution from the dropdown menu. Different monitors
support a variety of resolutions, the resolution settings for the external monitor being used with the
application should be chosen from amongst those supported based on the intended use case.
NOTE: In Mirror Mode, the supported resolutions may be limited to the resolutions supported by the
mobile device, since both must be set to match. Supported resolutions may also be limited by the
capabilities of the external monitor.
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