Zebra Workforce Connect: Voice Client Workforce Connect Voice Client 8.2.x Configuration Guide for Rauland
WORKFORCE CONNECT
Voice Client 8.2.x
Configuration Guide
for Rauland
MN-003132-01 Rev. A
Workforce Connect Voice Client 8.2.x Rauland Configuration Guide
Copyright
© 2017 ZIH Corp. and/or its affiliates. All rights reserved. ZEBRA and the stylized Zebra head are trademarks of ZIH
Corp., registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners.
COPYRIGHTS & TRADEMARKS: For complete copyright and trademark information, go to www.zebra.com/copyright.
WARRANTY: For complete warranty information, go to www.zebra.com/warranty.
END USER LICENSE AGREEMENT: For complete EULA information, go to www.zebra.com/eula.
Terms of Use
Proprietary Statement
This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries (“Zebra
Technologies”). It is intended solely for the information and use of parties operating and maintaining the equipment
described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other
purpose without the express, written permission of Zebra Technologies.
Product Improvements
Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are subject to
change without notice.
Liability Disclaimer
Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are correct; however,
errors do occur. Zebra Technologies reserves the right to correct any such errors and disclaims liability resulting therefrom.
Limitation of Liability
In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the accompanying
product (including hardware and software) be liable for any damages whatsoever (including, without limitation,
consequential damages including loss of business profits, business interruption, or loss of business information) arising out
of the use of, the results of use of, or inability to use such product, even if Zebra Technologies has been advised of the
possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.
2
Workforce Connect Voice Client 8.2.x Rauland Configuration Guide
Introduction
The Workforce Connect Voice Client (WFC Voice Client) version 8.1.726 and later supports a Distinctive Ringtone feature
that works with Rauland Borg Responder 5 (RB/R5) ringtone identifiers in the SIP INVITE message
The RB/R5 PBX provides a way to set specific ringtone types in response to event inputs. An event input is interpreted
within the RB/R5 PBX, which then sends a SIP INVITE to appropriate client targets. The header of the invite contains
specific identifiers of the ringtone or urgency.
The Distinctive Ringtone feature is configured in the WFC Voice Client by assigning a ringtone to an event from RB/R5.
The WFC Voice Client interprets the
multiple incoming calls, the WFC Voice Client interprets urgency and prioritizes the calls.
From header in an incoming SIP call and plays the assigned ringtone. When there are
From header.
The WFC Voice Client configuration must exactly match the RB/R5 configuration to function correctly. If the
the incoming SIP INVITE does not match the WFC Voice Client identifier, the WFC Voice Client plays a configurable
default ringtone.
From header of
Requirements
• WFC Voice Client version 8.1.726 or later installed and activated. Refer to the WFC Voice Client Administration
Guide for any PBX.
• RB/R5 PBX properly configured. For information, contact Rauland Borg customer support.
Configure the Workforce Connect Voice Client
Obtain the following information from the RB/R5 PBX before configuring the WFC Voice Client:
• Server IP address
• Server port
• Server Transport (TCP/UDP)
• User ID
• Password.
To configure the WFC Voice Client:
1. Touch the menu button.
Figure 1 WFC Voice Client Menu
2. Touch Settings.
3
Loading...