Zebra Workforce Connect: Voice Client Workforce Connect Voice Client 8.2.x Configuration Guide for Rauland

WORKFORCE CONNECT

Voice Client 8.2.x

Configuration Guide

for Rauland

MN-003132-01 Rev. A

Workforce Connect Voice Client 8.2.x Rauland Configuration Guide

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Workforce Connect Voice Client 8.2.x Rauland Configuration Guide

Introduction

The Workforce Connect Voice Client (WFC Voice Client) version 8.1.726 and later supports a Distinctive Ringtone feature
that works with Rauland Borg Responder 5 (RB/R5) ringtone identifiers in the SIP INVITE message

The RB/R5 PBX provides a way to set specific ringtone types in response to event inputs. An event input is interpreted
within the RB/R5 PBX, which then sends a SIP INVITE to appropriate client targets. The header of the invite contains
specific identifiers of the ringtone or urgency.

The Distinctive Ringtone feature is configured in the WFC Voice Client by assigning a ringtone to an event from RB/R5.
The WFC Voice Client interprets the
multiple incoming calls, the WFC Voice Client interprets urgency and prioritizes the calls.

From header in an incoming SIP call and plays the assigned ringtone. When there are

From header.

The WFC Voice Client configuration must exactly match the RB/R5 configuration to function correctly. If the
the incoming SIP INVITE does not match the WFC Voice Client identifier, the WFC Voice Client plays a configurable
default ringtone.

From header of

Requirements

• WFC Voice Client version 8.1.726 or later installed and activated. Refer to the WFC Voice Client Administration

Guide for any PBX.

• RB/R5 PBX properly configured. For information, contact Rauland Borg customer support.

Configure the Workforce Connect Voice Client

Obtain the following information from the RB/R5 PBX before configuring the WFC Voice Client:

• Server IP address

• Server port

• Server Transport (TCP/UDP)

• User ID

• Password.

To configure the WFC Voice Client:

1. Touch the menu button.

Figure 1 WFC Voice Client Menu

2. Touch Settings.

3