Zebra MotionWorks Proximity Solution 1.2 MotionWorks Proximity Solution 1.2 User Guide (en)
MotionWorks
Proximity
Solution
User Guide
MN-003976-02EN Rev. A
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Terms of Use
Proprietary Statement
This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries
(“Zebra Technologies”). It is intended solely for the information and use of parties operating and
maintaining the equipment described herein. Such proprietary information may not be used, reproduced,
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subject to change without notice.
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Publication Date
November 24, 2020
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Contents
About This Document ........................................................................................................................ 6
Introduction ...................................................................................................................... 6
Chapter Descriptions........................................................................................................ 6
Notational Conventions.................................................................................................... 6
Icon Conventions ............................................................................................................. 7
Related Documents and Software ................................................................................... 7
Service Information .......................................................................................................... 7
Introduction......................................................................................................................................... 8
Proximity Events .............................................................................................................. 9
Contact Tracing ........................................................................................................ 9
Proximity Alerts....................................................................................................... 10
Disinfecting Devices....................................................................................................... 11
Customer Admin Tool ...................................................................................................................... 12
Initial Access .................................................................................................................. 12
Customer Administrator Tool ......................................................................................... 13
Viewing Contact Details.......................................................................................... 16
Editing a Contact .................................................................................................... 16
Searching for a Contact.......................................................................................... 17
Logging Out.................................................................................................................... 17
MWP Badge Printing ........................................................................................................................ 18
Printing a PDF Wearer Badge from the MWP Portal ..................................................... 18
Printing a Zebra Printer Badge using the MWP Portal................................................... 19
Printer Requirements ....................................................................................... 19
Media Requirements ........................................................................................ 19
Software Requirements.................................................................................... 19
Printing Label ................................................................................................... 20
Creating a Custom Wearer Badge................................................................................ 21
3
Contents
MB6000 with CC6000........................................................................................................................ 22
Requirements ......................................................................................................... 22
Site Setup....................................................................................................................... 22
Hanging the Posters......................................................................................... 23
Setting Up the MB6000 Cradle ........................................................................ 23
Charging the MB6000 Devices ........................................................................ 23
CC6000 Setup ........................................................................................................ 24
Mounting the CC6000 ...................................................................................... 24
Accessing the MWP Portal............................................................................................. 24
MB6000 Workflow.......................................................................................................... 24
Start of Shift ..................................................................................................... 24
End of Shift....................................................................................................... 27
MB6000 LED Indications............................................................................................... 29
CC6000 Error Messages............................................................................................... 30
Mobile Computers ............................................................................................................................ 32
Supported Devices......................................................................................................... 32
Requirements................................................................................................................. 32
Client Software Installation............................................................................................. 33
Site Setup....................................................................................................................... 33
Setting Up the Staging Area ................................................................................... 33
Hanging the Posters......................................................................................... 33
Setting Up the Charging Cradle.............................................................................. 34
Charging the Mobile Computer............................................................................... 34
Accessing the MWP Portal............................................................................................. 34
Workflow ........................................................................................................................ 34
Start of Shift ..................................................................................................... 34
End of Shift....................................................................................................... 37
Low Battery Indication...................................................................................... 38
Proximity Alert Notifications.................................................................................... 41
Cleaning............................................................................................................................................. 42
MB6000 Cleaning Instructions ....................................................................................... 42
Cleaning the MB6000 ............................................................................................. 42
Cleaning the MB6000 Charging Cradle.................................................................. 42
Mobile Computer Cleaning Instructions ......................................................................... 43
Harmful Ingredients ................................................................................................ 43
Device Cleaning Instructions .................................................................................. 43
Special Cleaning Notes .......................................................................................... 44
Cleaning Materials Required .................................................................................. 44
Cleaning the Device ............................................................................................... 44
4
Contents
Housing ............................................................................................................ 44
Display.................................................................................................................... 44
Exit Window ..................................................................................................... 44
Cleaning Cradle Connectors ............................................................................ 44
5
About This Document
Introduction
This guide provides information about using the MotionWorks Proximity (MWP) solution.
IMPORTANT: If you have a problem with your equipment, contact Zebra Global Customer Support for
your region. Contact information is available at: zebra.com/support
Chapter Descriptions
Topics covered in this guide are as follows:
• Introduction provides overview of the MWP solution.
• Customer Admin Tool provides information on creating user accounts.
• MWP Badge Printing provides instructions for printing Wearer badges.
• MB6000 with CC6000 provides information on using the solution with MB6000 beacons and a CC6000
Kiosk.
.
• Mobile Computers provides information on the solution with Zebra mobile computers.
• Cleaning provides information for cleaning the devices and cradles.
Notational Conventions
The following conventions are used in this document:
• Bold text is used to highlight the following:
• Dialog box, window and screen names
• Drop-down list and list box names
• Check box and radio button names
• Icons on a screen
• Key names on a keypad
• Button names on a screen.
• Bullets (•) indicate:
• Action items
• Lists of alternatives
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• Lists of required steps that are not necessarily sequential.
• Sequential lists (such as those that describe step-by-step procedures) appear as numbered lists.
Icon Conventions
The documentation set is designed to give the reader more visual clues. The following graphic icons are
used throughout the documentation set. These icons and their associated meanings are described below.
NOTE: The text here indicates information that is supplemental for the user to know and that is not
required to complete a task.
IMPORTANT: The text here indicates information that is important for the user to know.
CAUTION: If the precaution is not heeded, the user could receive minor or moderate injury.
WARNING: If danger is not avoided, the user CAN be seriously injured or killed.
About This Document
Related Documents and Software
The following documents provide more information about the MWP solution.
• MotionWorks Proximity Portal User Guide.
• MotionWorks Proximity Client User Guide.
For the latest version of this guide and all guides, go to zebra.com/support
Service Information
If you have a problem with your equipment, contact Zebra Global Customer Support for your region.
Contact information is available at zebra.com/support
When contacting support, please have the following information available:
• Serial number of the unit
• Model number or product name
• Software/firmware type or version number
Zebra responds to calls by email, telephone or fax within the time limits set forth in support agreements.
If your problem cannot be solved by Zebra Customer Support, you may need to return your equipment for
servicing and will be given specific directions. Zebra is not responsible for any damages incurred during
shipment if the approved shipping container is not used. Shipping the units improperly can possibly void
the warranty.
.
.
If you purchased your Zebra business product from a Zebra business partner, contact that business
partner for support.
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Introduction
Zebra MotionWorks® Proximity (MWP) solution enables worker proximity sensing and logging, providing a
suite of reports and dashboards on proximity trend events. Accurate and efficient employee contact tracing
helps employers to respond quickly and accurately by enabling them to identify the right individuals in the
event of a COVID-19 exposure in the workplace, so that the appropriate measures can be taken.
A MWP enabled device sends and listens for BLE beacons to sense the presence of a nearby MWP
device. If a nearby device is detected, it’s wearer ID and device ID are continuously logged and
timestamped. The device sends that sensing data over the enterprise Wi-Fi to the MWP Portal where
analytics software converts it into proximity data based on five minute rolling windows. This data is then
made available for viewing through MWP Portal dashboards and reports enabling operation managers and
HR/facilities leaders with the tools they need to enforce social distancing guidelines and contact trace
within their existing work-flows.
Proximity
Database
Wi-Fi
Proximity
Events
There are four components within the MWP solution that help customers implement a comprehensive
return to work strategy.
• Proximity Events - When workers are too close together for too long, a proximity event is logged in the
portal. Reports of these events allow customers to see how well their operation is following social
distancing rules.
• Contact Tracing - if a worker is suspected of or has tested positive for COVID-19, contact tracing
reports make it quick and easy to identify everyone at risk of having been infected.
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• Proximity Alerts - to help reduce the risk of becoming infected or spreading the virus, alerts from the
devices inform the workers wearing them when they need to move away from each other which will
prevents logging of a Proximity Event.
• Device Disinfecting - device disinfection ensures workers do not spread the virus through contaminated
equipment.
Proximity Events
As workers with Zebra devices walk throughout a building, the software on the device captures proximity
sensing data, including duration and identification of workers involved, and sends the data to Zebra-based
application through the enterprise’s internet connection. The system analytics generate Proximity Event
data when workers are in close proximity over a period of five minutes.
Introduction
Event
(Logged)
Proximity Event reports and dashboards provide insight to enable coaching and feedback on observed
social distancing behaviors. If the workers remain outside the proximity distance, or only briefly pass by
each other, no event is logged.
If the worker moves into an area without Wi-Fi coverage, the device continues to collect data as proximity
sensing is performed by Bluetooth. Proximity data collected by the device is buffered for several hours and
is uploaded to the cloud once back in Wi-Fi coverage. This ensures the all data is collected to maintain the
integrity of cloud based reports.
Logged Proximity Event Data displays on dashboards and reports that give company leaders the
information they need to manage social distancing compliance, identify patterns that might indicate
bottlenecks in their physical spaces, and to make adjustments to policies and procedures if necessary.
Contact Tracing
The MWP solutions allows organizations to avoid the potential errors of relying on slow, manual processes
and people's memories of whom they were near in the past two weeks.
Instead, should a worker test positive, MWP provides an instant, graphical display that shows not only
whom the worker was near, but also everyone those workers were near. Following this contact tracing tree
makes it fast and easy to identify who needs to be notified, and to begin prevention measures such as
testing, quarantine, and deep cleaning of workspaces.
Non-Event
(Not Logged)
IMPORTANT: The MWP solution does not store any health care data about workers and no record is kept
on workers that test positive.
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Proximity Alerts
Introduction
NOTE: Not available on MB6000 devices.
Proximity alerts are audio and/or vibration alerts that assist workers in preventing proximity events before
they occur. If two or more workers are in close proximity for a minute, the device triggers an audio and/or
vibration alert. Every consecutive minute thereafter, the device issues another alert.
Three proximity alerts in a five minute period will result in the generation of a Proximity Event in the Portal.
These events will appear on the Dashboard as long as the workers are in close proximity. If they then
separate for a minimum of 1 minute, the event will be marked closed in the solution and be removed from
the dashboard. These events, open and closed, can also be viewed in reports that show the date, time and
length of social distancing violations.
But rather than logging events and tracing contacts, the best option is to reduce risk by avoiding potential
exposure and transmission scenarios in the first place. Therefore, another key component of MotionWorks
Proximity is alerts.
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Disinfecting Devices
Regularly cleaning and disinfecting the devices workers are handling is especially necessary when devices
are used by different workers from one shift to the next. Device disinfection is part of the recommended
procedures, and customers are reminded to do it. When a workers checks in his or her device at the end of
the shift, the device's screen indicates that it requires cleaning. As long as that screen is present, the
device cannot be associated with an employee for use on the next shift.
Introduction
Detailed instructions can be found on connect.zebra.com/DeviceDisinfection_us
computer.
for each Zebra mobile
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Customer Admin Tool
Initial Access
Once an account is set up in SalesForce, SalesForce sends the following email to the user:
1. When the user receives the email from Zebra, click the EULA Page link.
2. Read the EULA and click I Accept.
3. Click Save. The Success message displays.
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Customer Admin Tool
SalesForce on-boards the user in Savanna and send the email below.
4.
5. The email has two links:
• Link to MWP Portal, proximity.zebra.com.
• Link to the Customer Administrator Tool to maintain the users against the tenant/Account.
6. Click the Customer Administration Tool link.
7. Enter your username and password.
8. For the first time, follow prompts to create a new password.
Customer Administrator Tool
Use the Customer Administrator Tool to create new accounts, on-board new accounts to the MWP, modify
existing accounts, and assign user roles.
1. Click on the link in the email. The Zebra Single Sign On (SSO) screen appears.
2. Enter username and password and then click OK. The Customer Administrator Tool screen appears.
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Customer Admin Tool
Click Contact Management. A list of contacts appear.
3.
If this is the first time access, only the superuser displays in the list.
Column Description
View Click to view contact information.
Action Click to open the Edit dialog box.
Contact Name Lists first and last name of the contact.
Email Lists the email address for the contact.
Phone Lists the phone number for the contact.
Application Access Lists the assigned access level for the Portal.
• MWP - Admin
• MWP - HR
• MWP - IT
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Adding a New Contact
To add a new contact:
1. Click New Contact. The Contact Details - New dialog box appears.
Customer Admin Tool
2. In the General Information section, add the contact information. Last Name and Email are required.
NOTE: If neither of the radio buttons are selected when creating the contact, the account is not created
and an email is not sent to the user.
3. In the Zebra’s Application Access section, assign the access for the contact.
• Check the Provide Admin access to the user in the portal radio button to give access to the IT
and Admin dashboards of the portal. This contact is identified as MWP Admin Role in the Portal.
• Check the Provide HR access to the user in the portal radio button to give access to the
Proximity dashboards of the portal. This contact is identified as MWP HR Role in the Portal.
• Check the Provide IT access to the user in the portal radio button to give access to the IT and
Admin dashboards of the portal. This contact is identified as MWP IT Role in the Portal.
4. Click Save. The Customer Administrator Tool immediately creates the new user in the SSO and
Savanna.
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Customer Admin Tool
The new user receives a Welcome email to access the MWP Portal.
5.
Viewing Contact Details
To view a contact:
1. Click next to the Contact Name. The Contact Details - View dialog box appears.
Click Edit to edit the contact or click Cancel to close the dialog box.
Editing a Contact
To edit a contact:
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