MDM9000 Modem
For MC9000 Mobile Computers
Quick Reference Guide
2 MDM9000 Modem
Zebra reserves the right to make changes to any product to improve reliability,
function, or design.
Zebra does not assume any product liability arising out of, or in connection with,
the application or use of any product, circuit, or application described herein.
No license is granted, either expressly or by implication, estoppel, or otherwise
under any patent right or patent, covering or relating to any combination, system,
apparatus, machine, material, method, or process in which Zebra products might
be used. An implied license exists only for equipment, circuits, and subsystems
contained in Zebra products.
Warranty
For the complete hardware product warranty statement, go to:
http://www.zebra.com/warranty.
3 MDM9000 Modem
Serial Port
Line In Port
LEDs
Phone Port
Introduction
The MDM9000 Modem Module enables data communication between the
MC9000 mobile computer and a host computer, remotely through the phone lines,
and synchronizes information between the MC9000 and a host computer.
About This Guide
This Quick Reference Guide includes the following information:
• Parts
• Requirements on page 4
• Connecting the MDM9000 Modem on page 4
• Configuring the MC9000 for the Modem on page 6
• Modem LED Indicators on page 7
• Troubleshooting on page 7
• Technical Specifications on page 9.
For detailed information on the MC9000 series mobile computer, see the Quick
Reference Guide or Product Reference Guide for the mobile computer.
Parts
4 MDM9000 Modem
Requirements
• for modem connection:
• telephone number, IP address and DNS/WINS address information from
the dial-in server administrator
• a dial-in account on the host system, including a user ID and password
• an RJ11 modem cable
• a functioning telephone jack that supports plug-in modems connected to the
local telephone system
• setup of Country Codes to use the modem with the appropriate country’s
telephone network (refer to the mobile computer’s Product Reference
Guide).
• for communication:
• an MC9000 Series mobile computer
• Cable Adapter Module (CAM), Zebra p/n ADP9000-100R
• Serial Adapter Cable (for communication via cradle),
Zebra p/n 25-63856-01R
• Microsoft ActiveSync
• setup of host computer and mobile computer (refer to the mobile
computer’s Product Reference Guide for detailed instructions).
Connecting the MDM9000 Modem
Connecting to the MC9000
To use the modem to provide data communication between the MC9000 and a
host computer remotely through a phone line:
1. Insert the CAM onto the MC9000.
2. Connect the male 15-pin connector on the modem cable to the female 15-pin
port on the CAM.
CAUTION Do not connect the modem's 15-pin connector into a VGA
port of a host computer.
3. Connect one end of the phone cord to the Line In port on modem, and the
other end to a wall phone jack.
5 MDM9000 Modem
3
D
E
F
2
A
B
C
1
6
M
NO
5
J
KL
4
G
H
I
9
W
X
Y
C
N
F
F
N
C
RE
CA
LL
8
T
U
V
7
P
R
S
#
0
O
P
E
R
H
O
L
D
TRF
ANS
SPKR
L
N
R
S
P
D
*
4. If using a phone, connect the cord from the phone to the Phone port on the
modem.
Using the Correct Telephone Line Type
Use a standard analog phone line, as in most households. In an office, use a line
connected to a fax machine or modem. In a hotel, request a room with a standard
phone line or data port. If necessary, check with the local phone company or
administrator to make sure you are using the right type of line before sending
data.
6 MDM9000 Modem
Connecting to the Single-Slot Serial Cradle
To connect the modem to the MC9000 Single-Slot Serial Cradle:
1. Connect the adapter cable to the serial port on the cradle.
2. Connect the male 15-pin connector on the modem cable to the female 15-pin
port on the adapter cable.
CAUTION Do not connect the modem's 15-pin connector into a VGA
port of a host computer.
3. Connect one end of the phone cord to the Line In port on modem, and the
other end to a wall phone jack.
4. If using a phone, connect the cord from the phone to the Phone port on the
modem.
TNV Access
Before opening the unit for servicing, disconnect the Telecommunications
Network Voltage (TNV).
Configuring the MC9000 for the Modem
See the mobile computer’s Product Reference Guide for information on modem
configuration.
7 MDM9000 Modem
Modem LED Indicators
LED Indication
Off Modem is not properly connected to the mobile computer;
Green Modem is connected to the mobile computer and is
Solid Amber Mobile computer is communicating with the host
modem is not receiving power.
receiving power.
computer.
Troubleshooting
Symptom Possible Cause Action
Mobile
computer is not
communicating
through the
modem.
The modem cable is
not fully connected.
Modem is not securely
connected to the
mobile computer.
Communication
software is not
installed or configured
properly.
Problem in the
telephone lines.
Connect the modem cable
securely to both the modem and
the telephone jack.
Reconnect the modem firmly to
the mobile computer.
Set up the communication
software as described in the
mobile computer’s Product
Reference Guide.
Connect a conventional telephone
and dial the remote modem to
verify the telephone lines are
functioning. If the remote modem
does not answer the call and emit
answering tones, contact the
remote System Administrator.
Mobile computer’s
battery is low or
discharged, which
shuts off power to the
modem.
Install a charged battery in the
MC9000, or use an external DC
power adapter to recharge the
battery.
8 MDM9000 Modem
Symptom Possible Cause Action
ActiveSync
fails.
Dial-out fails Location setting is
A partnership was not
established with the
host computer.
Host computer is not
selected in the
ActiveSync window on
the mobile computer.
Modem RAS
connection not
allowed by host
computer.
Mobile computer or
modem was
disconnected from the
telephone line while
ActiveSync was in
progress.
Synchronization
occurred, but the
session is configured
to close immediately
after synchronization
is complete.
incorrect.
Establish a partnership with the
host computer as described in the
mobile computer’s Product
Reference Guide.
Select a host computer in the
ActiveSync window, and perform
setup as described in the Product
Reference Guide.
Select RAS connection in the host
computer (File - Connection
Settings window). Refer to the
ReadMe files located in the
Microsoft ActiveSync folder on the
host computer.
Disconnect the modem cable for
30 seconds to hang up the local
telephone connection. Close any
open windows on the mobile
computer and any modem
connections.
Verify the setting of the When
manually synchronizing
disconnect when complete
checkbox by tapping Start ActiveSync - Tools - Options Schedule tab.
Verify Dialing Locations. Verify
Dialing Patterns are correct for the
current location. For example,
enter ‘G’ in the For local calls, dial:
field to dial directly, or ‘9,G’ if the
telephone system requires dialing
‘9’ first to access an outside line.
Incorrect server
phone number.
Pulse dialing not
supported for country.
Verify the connection phone
number in the Connecting window.
Use a connection within a
tone-dialing system.
9 MDM9000 Modem
Symptom Possible Cause Action
Dial-out fails
continued...
Dialtone detection not
supported.
The following error
message appears:
Trouble Connecting:
There is no answer at
the number dialed.
Verify the phone...’
The Connection
Manager routes are
incorrect.
The service you subscribe to (e.g.,
a remote answering service) may
use a different type of dialtone.
Disable dialtone detection on the
modem by entering the
initialization string “ATXO” in the
Extra dial-string modem
commands: text box of the Modem
Settings window.
The modem may be required to be
powered before opening the port
for dial-out. Tap Start - Settings -
System - Symbol Settings Settings - External5VoltPower and
select ActiveOn.
Warm boot the mobile computer
and confirm the connection
settings. Perform setup as
described in the Product
Reference Guide.
Technical Specifications
Item Description
Asynchronous character
format
Asynchronous data rates Transmission rate fallback through 300 bps
Chipset Conexant SCM
Up to 10 bits, including data, start, stop, and parity
bits
Compatible public
switched network jacks
Dialing capability Tone and rotary pulse
Line requirements Public switched telephone network (PSTN) including
Operating environment Altitude: up to 20,000 ft.
RJ11
international connections
Humidity: 10% to 90% non-condensing
10 MDM9000 Modem
Tested to comply
with FCC Standards
FOR HOME OR OFFICE USE
Item Description
Operating temperature Operating: 32
Storage: -40o to 158oF / -40o to 70oC
o
to 122oF / 0o to 50oC
Operating modes Asynchronous, full duplex, automatic and manual
call originate
Performance Line speed up to 33,600 bps
HHC to modem speed (DTE speed) up to 57,600 bps
V.42bis data compression
V.42 LAPM error correction
Current consumption 100 mA active
Pulse dialing rate
(except where prohibited
under TBR-21 rules)
<10 mA sleep
10 pulses per second
Pulse dialing duty cycle: 39/61% (US) make-to-break
ratio
Ringer equivalence 0.2
Standards & protocols Bell 103, Bell 212A, Hayes AT command set, and
ITU Vs. 17, 21, 22 A & B, 22bis, 23, 25bis, 27 ter, 29,
32, 32bis, 42bis
Tone detected Dial, busy, ring back, modem answer tones.
Blind dialing based on time-out periods available for
incompatible tones.
Regulatory Information
This guide applies to model number: MDM9000.
All Zebra devices are designed to be compliant with rules and regulations in
locations they are sold and will be labeled as required.
Any changes or modifications to Zebra equipment, not expressly approved by
Zebra, could void the user's authority to operate the equipment.
Radio Frequency Interference Requirements-FCC
Note: This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15 of the
FCC rules. These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
Quick Reference Guide 11
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected
• Consult the dealer or an experienced radio/TV technician for help.
Radio Frequency Interference Requirements - Canada
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du
Canada.
Telecom Approval Warnings and Notices
Connecting to the telephone network
A compliant telephone lead is required with RJ11 plug (line is on middle pair) for
connection to modem, terminated with an appropriate and correctly wired local
telecom connector compatible with the telephone network. Such a cable may be
sourced from your local supplier. Alternatively compliant RJ11 plug to RJ11 plug
cables may be used with a range of adapters for places such as Europe.
CAUTION To reduce risk of fire, use only No. 26 AWG or larger UL listed
or CSA certified telecommunication line cord.
User and Service Access - No user service is intended and no part of the modem,
other than the line connection plug, is accessible to users.
United States
Where this device contains a Zebra internal modem, this equipment complies with
Part 68 of the FCC rules and the requirements adopted by the ACTA. A Supplier's
Declaration of Conformity for the modem type may be obtained from
http://www.zebra.com/doc. On the exterior of this equipment is a label that
contains, among other information, a product identifier in the format
US:AAAEQ##TXXXX. If requested, this number must be provided to the
12 MDM9000 Modem
telephone company. The digits represented by ## are the REN without a decimal
point (e.g., 03 is a REN of 0.3).
The REN is used to determine the number of devices that may be connected to a
telephone line. Excessive RENs on a telephone line may result in the devices not
ringing in response to an incoming call. In most but not all areas, the sum of RENs
should not exceed five (5.0). To be certain of the number of devices that may be
connected to a line, as determined by the total RENs, contact the local telephone
company.
This equipment must be connected to the telephone network or premises wiring
using a compatible modular jack (RJ11C) compliant with the applicable FCC Part
68 rules and requirements adopted by ACTA. A compliant telephone cord and
modular plug must be used.
This equipment must not be used on party lines.
If your premises has specially wired alarm equipment connected to the telephone
line, ensure the installation of this modem does not disable your alarm equipment.
If you have questions about what will disable alarm equipment, consult your
telephone company or a qualified installer.
Should you experience trouble with this equipment, please contact your facility's
Technical or Systems Support first who will contact your nearest Zebra Customer
Service Centre. If necessary, the Zebra Support Centre may be contacted at:
1-800-653-5350 If the equipment is causing harm to the telephone network, the
telephone company may request that you disconnect the equipment until the
problem is resolved.
If the modem causes harm to the telephone network, the telephone company will
notify you in advance that temporary discontinuance of service may be required.
But if advance notice isn't practical, the telephone company will notify the
customer as soon as possible. Also, you will be advised of your right to file a
complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations
or procedures that could affect the operation of the modem. If this happens the
telephone company will provide advance notice so you may make any necessary
modifications to maintain uninterrupted service.
Fax
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person
to use a computer or other electronic device, including fax machines, to send any
message unless it clearly contains a margin at the top or bottom of each
transmitted page or on the first page of the transmission, the date and time it is
Quick Reference Guide 13
sent and an identification of the business or other entity, or other individual
sending the message and the telephone number of the sending machine or such
business, other entity, or individual. (The telephone number provided may not be
a 900 number or any other number for which charges exceed local or
long-distance transmission charges.) In order to program this information into your
fax/ modem, you should consult documentation supplied with the necessary fax
driver application software being used with the host terminal.
Canada
This equipment meets the applicable Industry Canada Terminal Equipment
Technical Specifications. This is confirmed by the registration number. The
abbreviation “IC:” before the registration number signifies that registration was
performed based on a Declaration of Conformity indicating that Industry Canada
technical specifications were met. It does not imply that Industry Canada
approved the equipment.
The Ringer Equivalence Number (REN) for this terminal equipment is 0.2. The
REN assigned to each terminal equipment provides an indication of the maximum
number of terminals allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices subject
only to the requirement that the sum of the Ringer Equivalence Numbers of all the
devices does not exceed five.
Marking and European Economic Area (EEA)
Statement of Compliance
Zebra hereby declares that this device is in compliance with the applicable
Directives, 2004/108/EC, 2006/95/EC and 2011/65/EU. A Declaration of
Conformity may be obtained from http://www.zebra.com/doc.
The modem is designed to interwork with the Public Switched Telephone
Networks within the EEA as listed on the Declaration of Conformity.
Waste Electrical and Electronic Equipment
(WEEE)
English: For EU Customers: All products at the end of their life must be returned to
Zebra for recycling. For information on how to return product, please go to:
http://www.zebra.com/weee.
14 MDM9000 Modem
Français: Clients de l'Union Européenne : Tous les produits en fin de cycle de vie
doivent être retournés à Zebra pour recyclage. Pour de plus amples informations
sur le retour de produits, consultez : http://www.zebra.com/weee.
Bulgarish: За клиенти от ЕС: След края на полезния им живот всички продукти
трябва да се връщат на Zebra за рециклиране. За информация относно връщането на
продукти, моля отидете на адрес: http://www.zebra.com/weee.
Español: Para clientes en la Unión Europea: todos los productos deberán
entregarse a Zebra al final de su ciclo de vida para que sean reciclados. Si desea
más información sobre cómo devolver un producto, visite:
http://www.zebra.com/weee.
Deutsch: Für Kunden innerhalb der EU: Alle Produkte müssen am Ende ihrer
Lebensdauer zum Recycling an Zebra zurückgesandt werden. Informationen zur
Rücksendung von Produkten finden Sie unter http://www.zebra.com/weee.
Italiano: per i clienti dell'UE: tutti i prodotti che sono giunti al termine del rispettivo
ciclo di vita devono essere restituiti a Zebra al fine di consentirne il riciclaggio. Per
informazioni sulle modalità di restituzione, visitare il seguente sito Web:
http://www.zebra.com/weee.
Português: Para clientes da UE: todos os produtos no fim de vida devem ser
devolvidos à Zebra para reciclagem. Para obter informações sobre como devolver o
produto, visite: http://www.zebra.com/weee.
Nederlands: Voor klanten in de EU: alle producten dienen aan het einde van hun
levensduur naar Zebra te worden teruggezonden voor recycling. Raadpleeg
http://www.zebra.com/weee voor meer informatie over het terugzenden van
producten.
Polski: Klienci z obszaru Unii Europejskiej: Produkty wycofane z eksploatacji
nale¿y zwróciæ do firmy Zebra w celu ich utylizacji. Informacje na temat zwrotu
produktów znajduj¹ siê na stronie internetowej http://www.zebra.com/weee.
Čeština: Pro zákazníky z EU: Všechny produkty je nutné po skonèení jejich
životnosti vrátit spoleènosti Zebra k recyklaci. Informace o zpùsobu vrácení
produktu najdete na webové stránce: http://www.zebra.com/weee.
Eesti: EL klientidele: kõik tooted tuleb nende eluea lõppedes tagastada
taaskasutamise eesmärgil Zebra'ile. Lisainformatsiooni saamiseks toote
tagastamise kohta külastage palun aadressi: http://www.zebra.com/weee.
Magyar: Az EU-ban vásárlóknak: Minden tönkrement terméket a Zebra vállalathoz
kell eljuttatni újrahasznosítás céljából. A termék visszajuttatásának módjával
kapcsolatos tudnivalókért látogasson el a http://www.zebra.com/weee weboldalra.
Slovenski: Za kupce v EU: vsi izdelki se morajo po poteku življenjske dobe vrniti
podjetju Zebra za reciklažo. Za informacije o vraèilu izdelka obišèite:
http://www.zebra.com/weee.
Svenska: För kunder inom EU: Alla produkter som uppnått sin livslängd måste
returneras till Zebra för återvinning. Information om hur du returnerar produkten
finns på http://www.zebra.com/weee.
Quick Reference Guide 15
Suomi: Asiakkaat Euroopan unionin alueella: Kaikki tuotteet on palautettava
kierrätettäväksi Zebra-yhtiöön, kun tuotetta ei enää käytetä. Lisätietoja tuotteen
palauttamisesta on osoitteessa http://www.zebra.com/weee.
Dansk: Til kunder i EU: Alle produkter skal returneres til Zebra til recirkulering, når
de er udtjent. Læs oplysningerne om returnering af produkter på:
http://www.zebra.com/weee.
Ελληνικά: Για πελάτες στην Ε.Ε.: Όλα τα προϊόντα, στο τέλος της διάρκειας ζωής
τους, πρέπει να επιστρέφονται στην Zebra για ανακύκλωση. Για περισσότερες
πληροφορίες σχετικά με την επιστροφή ενός προϊόντος, επισκεφθείτε τη διεύθυνση
http://www.zebra.com/weee στο ∆ιαδίκτυο.
Malti: Għal klijenti fl-UE: il-prodotti kollha li jkunu waslu fl-aħħar tal-ħajja ta' l-użu
tagħhom, iridu jiġu rritornati għand Zebra għar-riċiklaġġ. G
għandek tirritorna l-prodott, jekk jogħġbok żur: http://www.zebra.com/weee.
Românesc: Pentru clienţii din UE: Toate produsele, la sfârşitul duratei lor de
funcţionare, trebuie returnate la Zebra pentru reciclare. Pentru informaţii despre
returnarea produsului, accesaţi: http://www.zebra.com/weee.
Slovenski: Za kupce v EU: vsi izdelki se morajo po poteku življenjske dobe vrniti
podjetju Zebra za reciklažo. Za informacije o vračilu izdelka obiščite:
http://www.zebra.com/weee.
Slovenčina: Pre zákazníkov z krajín EU: Všetky výrobky musia byť po uplynutí
doby ich životnosti vrátené spoločnosti Zebra na recykláciu. Bližšie informácie o
vrátení výrobkov nájdete na: http://www.zebra.com/weee.
Lietuvių: ES vartotojams: visi gaminiai, pasibaigus jų eksploatacijos laikui, turi būti
grąžinti utilizuoti į kompaniją „Zebra“. Daugiau informacijos, kaip grąžinti gaminį,
rasite: http://www.zebra.com/weee.
Latviešu: ES klientiem: visi produkti pēc to kalpošanas mūža beigām ir jānogādā
atpakaļ Zebra otrreizējai pārstrādei. Lai iegūtu informāciju par produktu nogādāšanu
Zebra, lūdzu, skatiet: http://www.zebra.com/weee.
ħal aktar tagħrif dwar kif
Zebra Technologies Corporation
Lincoinshire, IL, USA
http://www.zebra.com
Zebra and the Zebra head graphic are registered trademarks of ZIH Corp. The Symbol logo is a
registered trademark of Symbol Technologies, Inc., a Zebra Technologies company.
© 2015 Symbol Technologies, Inc.
72-65540-05 Revision A - April 2015
Service Information
If you have a problem using the equipment, contact your facility’s Technical or
Systems Support. If there is a problem with the equipment, they will contact the
Support at: http://www.zebra.com/support.
For the latest version of this guide go to: http://www.zebra.com/support.
Loading...