Zebra MC9500-K User Guide

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MC9500-K MOBILE COMPUTER

USER GUIDE

MC9500-K Mobile Computer

User Guide

72E-118501-05

Rev. A

April 2015

ii MC9500-K Mobile Computer User Guide

No part of this publication may be reproduced or used in any form, or by any electrical or mechanical means, without permission in writing from Zebra. This includes electronic or mechanical means, such as photocopying, recording, or information storage and retrieval systems. The material in this manual is subject to change without notice.

The software is provided strictly on an “as is” basis. All software, including firmware, furnished to the user is on a licensed basis. Zebra grants to the user a non-transferable and non-exclusive license to use each software or firmware program delivered hereunder (licensed program). Except as noted below, such license may not be assigned, sublicensed, or otherwise transferred by the user without prior written consent of Zebra. No right to copy a licensed program in whole or in part is granted, except as permitted under copyright law. The user shall not modify, merge, or incorporate any form or portion of a licensed program with other program material, create a derivative work from a licensed program, or use a licensed program in a network without written permission from Zebra. The user agrees to maintain Zebra’s copyright notice on the licensed programs delivered hereunder, and to include the same on any authorized copies it makes, in whole or in part. The user agrees not to decompile, disassemble, decode, or reverse engineer any licensed program delivered to the user or any portion thereof.

Zebra reserves the right to make changes to any software or product to improve reliability, function, or design.

Zebra does not assume any product liability arising out of, or in connection with, the application or use of any product, circuit, or application described herein.

No license is granted, either expressly or by implication, estoppel, or otherwise under any Zebra intellectual property rights. An implied license only exists for equipment, circuits, and subsystems contained in Zebra products.

Revision History

Changes to the original manual are listed below:

Change Date Description

-01 Rev. A 09/02/09 Initial release.

-02 Rev. A 05/15/10 Add support for new memory configurations and Windows Mobile 6.5.3.

-03 Rev. A 06/28/10 Add support for MC959B-K configuration.

-03 Rev. B 07/30/11 Add original microSD card installation and removal procedures.

-04 Rev A 09/30/14 Add 5250 Emulator and VT Emulator keypads. Add 7200 mAh battery

iii

support.

-05 Rev A

04/2015

Zebra Rebranding

iv MC9500-K Mobile Computer User Guide

Table of Contents

Revision History.................................................................................................................................... iii

About This Guide

Introduction ........................................................................................................................................... xiii

Documentation Set ......................................................................................................................... xiii

Configurations....................................................................................................................................... xiv

Keypads.......................................................................................................................................... xiv

Software Versions........................................................................................................................... xiv

Chapter Descriptions ............................................................................................................................ xvii

Notational Conventions......................................................................................................................... xvii

Related Documents .............................................................................................................................. xviii

Service Information............................................................................................................................... xviii

Chapter 1: Getting Started

Introduction .......................................................................................................................................... 1-1

Unpacking ............................................................................................................................................ 1-1

Part of the MC9500-K .......................................................................................................................... 1-2

Getting Started ..................................................................................................................................... 1-3

Installing a microSD Card .............................................................................................................. 1-3

Version 1 .................................................................................................................................. 1-3

Version 2 .................................................................................................................................. 1-4

Installing the SIM Card ................................................................................................................... 1-5

Installing the Battery ...................................................................................................................... 1-7

Charging the Battery ...................................................................................................................... 1-7

Charging Temperature ............................................................................................................. 1-9

Powering On the MC9500-K .......................................................................................................... 1-9

Calibrating the Screen ............................................................................................................. 1-9

Replacing the Battery .......................................................................................................................... 1-9

Removing the microSD Card ............................................................................................................... 1-10

Removing the SIM Card ...................................................................................................................... 1-11

vi MC9500-K Mobile Computer User Guide

Chapter 2: Battery Management

Introduction .......................................................................................................................................... 2-1

Battery Functionality ............................................................................................................................ 2-1

Battery Health ................................................................................................................................ 2-2

Battery Status ...................................................................................................................................... 2-3

Installed in an MC9500-K ............................................................................................................... 2-3

In a Charger ................................................................................................................................... 2-5

Stand-alone .................................................................................................................................... 2-8

Charging the MC9500-K ...................................................................................................................... 2-9

Charging a Spare Battery .................................................................................................................... 2-11

Charging Temperature ................................................................................................................... 2-12

Power Saving Techniques ................................................................................................................... 2-13

Changing the Power Settings ........................................................................................................ 2-13

Changing the Backlight Settings .................................................................................................... 2-13

Changing the Keypad Backlight Settings ....................................................................................... 2-13

Turning Off the Radios ................................................................................................................... 2-13

Chapter 3: Using the MC9500-K

Introduction .......................................................................................................................................... 3-1

LED Indicators ..................................................................................................................................... 3-1

Resetting the MC9500-K ..................................................................................................................... 3-3

Performing a Warm Boot ............................................................................................................... 3-3

Performing a Cold Boot .................................................................................................................. 3-3

Waking the MC9500-K ......................................................................................................................... 3-3

Locking the MC9500-K ........................................................................................................................ 3-4

Keypad Locking ............................................................................................................................. 3-4

Password Locking .......................................................................................................................... 3-5

Keypads ............................................................................................................................................... 3-7

Function Buttons .................................................................................................................................. 3-7

Stylus ................................................................................................................................................... 3-7

Entering Data ....................................................................................................................................... 3-8

Interactive Sensor Technology ............................................................................................................ 3-9

Power Management ....................................................................................................................... 3-9

Display Orientation ......................................................................................................................... 3-9

Free Fall Detection ......................................................................................................................... 3-10

Today Screen ...................................................................................................................................... 3-11

Status Icons ......................................................................................................................................... 3-12

Programs ............................................................................................................................................. 3-14

Settings ................................................................................................................................................ 3-17

Adjusting Volume ................................................................................................................................. 3-20

Battery Status Indications .................................................................................................................... 3-21

Battery Reserve Options ................................................................................................................ 3-21

Main Battery Temperature Notifications ......................................................................................... 3-22

Using Voice-Over-IP ............................................................................................................................ 3-23

Infrared Connection ............................................................................................................................. 3-24

Exchanging Files using IR Connection .................................................................................... 3-24

Printing ................................................................................................................................................. 3-25

Table of Contents vii

Chapter 4: Data Capture

Introduction .......................................................................................................................................... 4-1

Laser Scanning .................................................................................................................................... 4-1

Scanning Considerations ............................................................................................................... 4-1

Laser Scanning .............................................................................................................................. 4-2

Decode Zones ................................................................................................................................ 4-3

Imaging ................................................................................................................................................ 4-5

Operational Modes ......................................................................................................................... 4-6

Imager Scanning ............................................................................................................................ 4-6

Imager Decode Ranges ................................................................................................................. 4-8

Color Digital Camera ........................................................................................................................... 4-9

Digital Camera Scanning ............................................................................................................... 4-9

Taking Photos ................................................................................................................................ 4-10

Recording Video ............................................................................................................................ 4-10

Viewing Photos and Videos ........................................................................................................... 4-11

Chapter 5: Using the Phone

Introduction .......................................................................................................................................... 5-1

Accessing the Phone Keypad .............................................................................................................. 5-1

Turning the Phone On and Off ............................................................................................................. 5-2

Audio Modes ........................................................................................................................................ 5-3

Using a Wired Headset .................................................................................................................. 5-3

Using a Bluetooth Headset ............................................................................................................ 5-4

Adjusting Audio Volume ................................................................................................................. 5-5

Hearing Aid Compatibility Setting ........................................................................................................ 5-5

Making a Call ....................................................................................................................................... 5-6

Using the Phone ............................................................................................................................ 5-6

Using Contacts ............................................................................................................................... 5-6

Creating an Outlook Contact .................................................................................................... 5-7

Editing an Outlook Contact ...................................................................................................... 5-7

Deleting a Contact ................................................................................................................... 5-8

Creating a SIM Contact ............................................................................................................ 5-8

Using Call History .......................................................................................................................... 5-8

Making a Speed Dial Call ............................................................................................................... 5-9

Making an Emergency Call .................................................................................................................. 5-10

Answering a Call .................................................................................................................................. 5-10

Incoming Call Features .................................................................................................................. 5-10

Smart Dialing ....................................................................................................................................... 5-11

Muting a Call ........................................................................................................................................ 5-12

Taking Notes ........................................................................................................................................ 5-12

Using Speed Dial ................................................................................................................................. 5-13

Adding a Speed Dial Entry ............................................................................................................. 5-13

Editing a Speed Dial Entry ............................................................................................................. 5-15

Deleting a Speed Dial Entry ........................................................................................................... 5-16

Using Call History ................................................................................................................................ 5-16

Managing Call History .................................................................................................................... 5-16

Changing the Call History View ............................................................................................... 5-17

Resetting the Recent Calls Counter ......................................................................................... 5-17

Deleting Call History Items by Call Date .................................................................................. 5-18

viii MC9500-K Mobile Computer User Guide

Deleting All Call History Items .................................................................................................. 5-18

Viewing Call Status .................................................................................................................. 5-18

Using the Call History Menu .................................................................................................... 5-19

Swapping Calls on an MC9596 ........................................................................................................... 5-20

Swapping Calls on an MC9598 ........................................................................................................... 5-20

Conference Calling on an MC9596 ...................................................................................................... 5-21

Three-way Calling on an MC9598 ....................................................................................................... 5-23

Text Messaging ................................................................................................................................... 5-24

Viewing Text Messages ................................................................................................................. 5-24

Sending a Text Message ............................................................................................................... 5-26

Establishing a GSM Data Connection (MC9596-K and MC959B-K) ................................................... 5-28

Ending a Data Connection ............................................................................................................. 5-29

Establishing an CDMA Data Connection (MC9598-K and MC959B-K) ............................................... 5-30

Ending a Data Connection ............................................................................................................. 5-31

Switching Carrier Networks ................................................................................................................. 5-31

Chapter 6: Using GPS Navigation

Introduction .......................................................................................................................................... 6-1

Software Installation ............................................................................................................................ 6-1

MC9500-K GPS Setup ......................................................................................................................... 6-1

Operation ............................................................................................................................................. 6-2

GPS Maps on microSD Cards ....................................................................................................... 6-2

Answering a Phone Call While Using GPS .................................................................................... 6-2

Losing the GPS Signal While in a Vehicle ..................................................................................... 6-2

Assisted GPS ....................................................................................................................................... 6-2

Chapter 7: Using Bluetooth

Introduction .......................................................................................................................................... 7-1

Adaptive Frequency Hopping .............................................................................................................. 7-1

Security ................................................................................................................................................ 7-2

Bluetooth Configuration ....................................................................................................................... 7-3

Bluetooth Power States ....................................................................................................................... 7-4

Cold Boot ................................................................................................................................. 7-4

Warm Boot ............................................................................................................................... 7-4

Suspend ................................................................................................................................... 7-4

Resume .................................................................................................................................... 7-5

Using Microsoft Bluetooth Stack .......................................................................................................... 7-5

Turning the Bluetooth Radio Mode On and Off .............................................................................. 7-5

Enabling Bluetooth ................................................................................................................... 7-5

Disabling Bluetooth .................................................................................................................. 7-6

Discovering Bluetooth Device(s) .................................................................................................... 7-6

Available Services .......................................................................................................................... 7-8

Object Push Services via Beam ............................................................................................... 7-9

Internet Sharing ....................................................................................................................... 7-10

Hands-free Services ................................................................................................................ 7-11

Serial Port Services ................................................................................................................. 7-12

ActiveSync Using Serial Port Services .................................................................................... 7-13

Phone Book Access Profile Services ....................................................................................... 7-14

Table of Contents ix

Dial-Up Networking Services ................................................................................................... 7-15

Connect to a HID Device ......................................................................................................... 7-15

A2DP/AVRCP Services ........................................................................................................... 7-15

Using StoneStreet One Bluetooth Stack .............................................................................................. 7-17

Turning the Bluetooth Radio Mode On and Off .............................................................................. 7-17

Disabling Bluetooth .................................................................................................................. 7-17

Enabling Bluetooth ................................................................................................................... 7-17

Modes ............................................................................................................................................ 7-17

Wizard Mode ............................................................................................................................ 7-18

Explorer Mode .......................................................................................................................... 7-18

Discovering Bluetooth Device(s) .................................................................................................... 7-18

Available Services .......................................................................................................................... 7-21

File Transfer Services .............................................................................................................. 7-22

Connecting to the Internet Using an Access Point ................................................................... 7-24

Dial-Up Networking Services ................................................................................................... 7-24

Object Exchange Push Services .............................................................................................. 7-25

Headset Services ..................................................................................................................... 7-29

Hands-free Services ................................................................................................................ 7-30

Serial Port Services ................................................................................................................. 7-30

ActiveSync Using Serial Port Services .................................................................................... 7-31

Personal Area Network Services ............................................................................................. 7-32

IrMC Synchronization Services ................................................................................................ 7-32

A2DP/AVRCP Services ........................................................................................................... 7-32

Connect to a HID Device ......................................................................................................... 7-33

Bonding with Discovered Device(s) ............................................................................................... 7-34

Bluetooth Settings .......................................................................................................................... 7-36

Device Info Tab ........................................................................................................................ 7-36

Services Tab ............................................................................................................................ 7-37

Security Tab ............................................................................................................................. 7-44

Discovery Tab .......................................................................................................................... 7-45

Virtual COM Port Tab ............................................................................................................... 7-45

HID Tab .................................................................................................................................... 7-46

Profiles Tab .............................................................................................................................. 7-47

System Parameters Tab .......................................................................................................... 7-48

Miscellaneous Tab ................................................................................................................... 7-48

Chapter 8: Accessories

Introduction .......................................................................................................................................... 8-1

Universal Accessory System ............................................................................................................... 8-3

Single Bay USB Cradle ........................................................................................................................ 8-4

Communication and Charging the MC9500-K Battery ................................................................... 8-4

Single Slot Battery Charger ................................................................................................................. 8-6

Charging the Battery ...................................................................................................................... 8-6

Four Bay Charge Only Cradle ............................................................................................................. 8-7

Charging ........................................................................................................................................ 8-7

Four Bay Ethernet Cradle .................................................................................................................... 8-9

Communication and Charging ....................................................................................................... 8-9

LED Indicators ............................................................................................................................... 8-10

Speed LED ............................................................................................................................... 8-10

x MC9500-K Mobile Computer User Guide

Link LED .................................................................................................................................. 8-10

Four Slot Battery Charger .................................................................................................................... 8-11

Battery Charging ............................................................................................................................ 8-11

Vehicle Cradle ..................................................................................................................................... 8-12

Charging the MC9500-K Battery .................................................................................................... 8-12

Vehicle Battery Charger ....................................................................................................................... 8-13

Charging the Battery ...................................................................................................................... 8-13

Magnetic Stripe Reader ....................................................................................................................... 8-14

Attaching and Removing the MSR ................................................................................................. 8-14

Using the MSR ............................................................................................................................... 8-14

Cables .................................................................................................................................................. 8-16

Battery Charging and Operating Power ......................................................................................... 8-17

Chapter 9: Maintenance & Troubleshooting

Introduction .......................................................................................................................................... 9-1

Maintaining the MC9500-K .................................................................................................................. 9-1

Removing the Screen Protector ........................................................................................................... 9-2

Battery Safety Guidelines .................................................................................................................... 9-2

Cleaning ............................................................................................................................................... 9-3

Materials Required ......................................................................................................................... 9-3

Cleaning the MC9500-K ................................................................................................................. 9-4

Housing .................................................................................................................................... 9-4

Display ..................................................................................................................................... 9-4

Scanner Exit Window ............................................................................................................... 9-4

Interface Connector ................................................................................................................. 9-4

Battery Contacts ...................................................................................................................... 9-4

Cleaning Cradle Connectors .......................................................................................................... 9-5

Cleaning Frequency ....................................................................................................................... 9-5

Troubleshooting ................................................................................................................................... 9-6

MC9500-K ...................................................................................................................................... 9-6

Bluetooth Connection ..................................................................................................................... 9-8

Single Bay USB Cradle ................................................................................................................. 9-9

Single Slot Battery Charger ........................................................................................................... 9-10

Four Bay Ethernet Cradle .............................................................................................................. 9-10

Four Bay Charge Only Cradle ........................................................................................................ 9-11

Vehicle Cradle ................................................................................................................................ 9-12

Four Slot Battery Charger .............................................................................................................. 9-13

Cables ............................................................................................................................................ 9-13

Magnetic Stripe Reader ................................................................................................................. 9-14

Appendix A: Technical Specifications

MC9500-K Technical Specifications .................................................................................................... A-1

MC9500-K ...................................................................................................................................... A-1

MC9500-K Accessory Specifications ................................................................................................... A-7

Single Bay USB Cradle .................................................................................................................. A-7

Single Slot Battery Charger ........................................................................................................... A-7

Four Bay Ethernet Cradle .............................................................................................................. A-8

Four Bay Charge Only Cradle ........................................................................................................ A-9

Table of Contents xi

Four Slot Battery Charger .............................................................................................................. A-9

Magnetic Stripe Reader ................................................................................................................. A-10

Vehicle Cradle ................................................................................................................................ A-11

Vehicle Battery Charger ................................................................................................................. A-11

Appendix B: Voice Quality Manager

Introduction .......................................................................................................................................... B-1

Features ............................................................................................................................................... B-1

Enabling VQM ...................................................................................................................................... B-1

Audio Modes ........................................................................................................................................ B-2

Changing Audio Modes .................................................................................................................. B-2

Voice Packet Prioritization ................................................................................................................... B-3

Limitations ...................................................................................................................................... B-4

Acoustic Echo Cancellation ............................................................................................................ B-4

Disabling VQM ..................................................................................................................................... B-4

Appendix C: Keypads

Introduction .......................................................................................................................................... C-1

Alpha Primary Keypad ......................................................................................................................... C-2

Alpha Numeric Keypad ........................................................................................................................ C-6

Calculator Numeric Keypad ................................................................................................................. C-10

Telephony Numeric Keypad ................................................................................................................ C-14

Special Character Key ......................................................................................................................... C-18

Appendix D: Windows Mobile 6.5

Introduction .......................................................................................................................................... D-1

Finger Scrolling .................................................................................................................................... D-1

Home Screen ....................................................................................................................................... D-1

Classic Today Screen .................................................................................................................... D-3

Status Bar ...................................................................................................................................... D-5

Tile Bar ........................................................................................................................................... D-8

Start Screen ................................................................................................................................... D-8

Speaker Icon .................................................................................................................................. D-14

Battery Icons .................................................................................................................................. D-14

Connectivity Icon ............................................................................................................................ D-14

Locking the MC9500-K ........................................................................................................................ D-15

Microsoft Locking ........................................................................................................................... D-15

Password Locking .......................................................................................................................... D-16

Using the RS507 Hands-free Imager ................................................................................................... D-18

Removing the Battery .......................................................................................................................... D-18

Battery Removal ............................................................................................................................ D-18

Suspend Mode ............................................................................................................................... D-19

Assisted GPS ....................................................................................................................................... D-19

Glossary

xii MC9500-K Mobile Computer User Guide

Index

About This Guide

Introduction

This guide provides information about using the MC9500-K mobile computers and accessories.

NOTE Screens and windows pictured in this guide are samples and can differ from actual screens.

For configurations with OEM version 02.27.000X and Windows Mobile 6.5 operating system, refer to

Appendix D, Windows Mobile 6.5 for information about new features.

Documentation Set

The documentation set for the MC9500-K provides information for specific user needs, and includes:

•

MC9500-K Quick Start Guide - describes how to get the MC9500-K mobile computer up and running.

•

MC9500-K Mobile Computer User Guide - describes how to use the MC9500-K mobile computer.

•

MC9500-K Mobile Computer Integrator Guide - describes how to set up the MC9500-K mobile computer

and accessories.

•

Microsoft® Applications for Windows Mobile® 6 User Guide - describes how to use Microsoft developed

applications.

•

Application Guide - describes how to use Enterprise Mobility developed sample applications.

•

Enterprise Mobility Developer Kit (EMDK) Help File - provides API information for writing applications.

xiv MC9500-K Mobile Computer User Guide

Configurations

This guide covers the following configurations:

Configuration Radios Display Memory

MC9590 WLAN: 802.11 a/b/g

WPAN: Bluetooth

v2.1 with EDR

GPS: SiRF III

MC9596 WLAN: 802.11a/b/g

WPAN: Bluetooth

v2.1 with EDR WWAN: HSDPA GPS: SiRF III

MC9598 WLAN: 802.11a/b/g

WPAN: Bluetooth

v2.1 with EDR WWAN: EvDO Rev.

A GPS: SiRF III

MC959B WLAN: 802.11a/b/g

WPAN: Bluetooth

v2.1 with EDR WWAN: CDMA or

GSM Data GPS: SiRF III

3.7” VGA Color

128 MB RAM/ 512 MB Flash or 256 MB RAM/1 GB Flash

256 MB RAM/1 GB Flash

Data Capture

Options

1D laser scanner, 2D imager, 1D laser scanner and camera or 2D imager and camera

Operating

System

Windows Mobile®6.X Classic

Windows

Mobile Professional

Windows Mobile Professional

6.X

6.1

Keypads

See Keypads below.

Keypads

The following keypads are available:

•

Alpha Primary

•

Telephony Numeric

•

Calculator Numeric

•

Alpha Numeric

•

5350 Emulator

•

VT Emulator.

See Appendix C, Keypads for specific keypad information.

About This Guide xv

Software Versions

This guide covers various software configurations and references are made to operating system or software versions for:

•

Adaptation Kit Update (AKU) version

•

OEM version

•

BTExplorer version

•

Fusion version

•

Phone version.

AKU Version

To determine the Adaptation Kit Update (AKU) version:

Ta p Start > Settings > System tab > About icon > Version tab.

The second line lists the operating system version and the build number. The last part of the build number represents the AKU number. For example, Build 20963.1.5.2 indicates that the device is running AKU version

1.5.2.

OEM Version

To determine the OEM software version:

Ta p Start > Settings > System tab > System Info icon > System tab.

xvi MC9500-K Mobile Computer User Guide

MC95

BTExplorer Software

NOTE BTExplorer application is only available when the StoneStreet One Bluetooth stack is enabled. Refer to

the MC9500-K Mobile Computer Integrator Guide for information on selecting the Bluetooth stack.

To determine the BTExplorer software version:

Ta p

BTExplorer icon > Show BTExplorer> File > About.

Fusion Software

To determine the Fusion software version:

Ta p Fusion Signal Strength icon > Wireless Status > Versions.

About This Guide xvii

Phone Software

To determine the Phone software version:

On MC9596-K, tap Start > Phone > Menu > Options > PhoneInfo tab. On MC9598-K tap Start > Phone > Menu > Options > Version Information tab. On MC959B-K tap Start > Settings > Broadband Settings.

Chapter Descriptions

Topics covered in this guide are as follows:

•

Chapter 1, Getting Started provides information on getting the MC9500-K up and running for the first time.

•

Chapter 2, Battery Management provides information on the types of batteries and how to charge them.

•

Chapter 3, Using the MC9500-K provides information on using the MC9500-K.

•

Chapter 4, Data Capture provides instructions for using the MC9500-K to capture data using the laser

scanner, imager and camera.

•

Chapter 5, Using the Phone provides basic instructions for using the MC9500-K phone.

•

Chapter 6, Using GPS Navigation provides information about GPS navigation with the MC9500-K.

•

Chapter 7, Using Bluetooth explains Bluetooth functionality on the MC9500-K.

•

Chapter 8, Accessories describes the available accessories and how to use them with the MC9500-K.

xviii MC9500-K Mobile Computer User Guide

•

Chapter 9, Maintenance & Troubleshooting includes instructions on cleaning and storing the MC9500-K, and

provides troubleshooting solutions for potential problems during MC9500-K operation.

•

Appendix A, Technical Specifications provides the technical specifications for the MC9500-K.

•

Appendix B, Voice Quality Manager provides information on Voice Quality Manager software.

•

Appendix C, Keypads provides keypad layouts and operation.

•

Appendix D, Windows Mobile 6.5 explains the new features in Windows Mobile 6.5.3.

Notational Conventions

The following conventions are used in this document:

•

“Mobile computer” refers to the Zebra MC9500-K hand-held computer.

•

Italics are used to highlight the following:

• Chapters and sections in this and related documents

• Icons on a screen.

•

Bold text is used to highlight the following:

• Dialog box, window, and screen names

• Drop-down list and list box names

• Check box and radio button names

• Key names on a keypad

• Button names on a screen.

•

Bullets (•) indicate:

• Action items

• Lists of alternatives

• Lists of required steps that are not necessarily sequential

•

Sequential lists (e.g., those that describe step-by-step procedures) appear as numbered lists.

Service Information

If you have a problem with your equipment, contact Zebra for your region. Contact information is available at:

http://www.zebra.com/support

When contacting support, please have the following information available:

•

Serial number of the unit (found on manufacturing label)

•

Model number or product name (found on manufacturing label)

•

Software type and version number.

About This Guide xix

Zebra responds to calls by email or telephone within the time limits set forth in support agreements.

If your problem cannot be solved by Zebra, you may need to return your equipment for servicing and will be given specific directions. Zebra is not responsible for any damages incurred during shipment if the approved shipping container is not used. Shipping the units improperly can possibly void the warranty.

If you purchased your business product from a Zebra business partner, contact that business partner for support.

xx MC9500-K Mobile Computer User Guide

Chapter 1 Getting Started

Introduction

This chapter explains how to set up the MC9500-K for the first time.

Unpacking

Carefully remove all protective material from the MC9500-K and save the shipping container for later storage and shipping.

Verify that you received the following:

•

MC9500-K mobile computer

•

4800 mAh Lithium-ion battery

•

Regulatory Guide

•

Quick Start Guide.

Inspect the equipment for damage. If any equipment is missing or damaged, contact the Zebra center immediately. See page xix for contact information.

Prior to using the MC9500-K for the first time, remove the protective shipping film that covers the keypad and battery display.

1 - 2 MC9500-K Mobile Computer User Guide

Scan

Button

Modular Keypad (Alpha Primary Keypad Shown)

Power Button

Volume

Up/Down Button

Touch Screen with Protective Overlay

Microphone

Function Keys

Battery

Camera Flash (Optional)

Exit Window

Headset Connector

Speaker

Interface Connector

Scan Button

Camera (Optional)

Programmable Button

IrDA Window

Battery Release Latch

Stylus

Interface Pocket

Battery Release

Latch

Interface Plate

Handstrap

Part of the MC9500-K

Figure 1-1

MC9500-K

Getting Started

SD Card Cover

Flathead Screwdriver

To start using the MC9500-K for the first time:

•

Install a microSD card (optional)

•

Install the SIM card (MC9596 only)

•

Install the battery.

•

Charge the MC9500-K.

Installing a microSD Card

The microSD card slot provides secondary non-volatile storage. The slot is located under the battery pack. Refer to the documentation provided with the card for more information, and follow the manufacturer’s recommendations for use.

CAUTION Follow proper ESD precautions to avoid damaging the microSD card. Proper ESD precautions include,

Getting Started 1 - 3

but are not limited to, working on an ESD mat and ensuring that the operator is properly grounded.

NOTE The MC9500-K was manufactured with two types of microSD card holders.

In Version 1, the microSD card is placed in the holder door and the door closed and locked into place. In Version 2, the microSD card is placed face down on the holder contacts and the door closed and locked into place.

Version 1

To install the microSD card:

1. Remove the SD card cover using flathead screwdriver.

Figure 1-2

2. Slide the microSD card holder door to the left to open.

3. Lift microSD card holder door.

SD Card Cover Removal

1 - 4 MC9500-K Mobile Computer User Guide

microSD Card Holder Door

microSD card

Holding tab

SD Card Cover

Stylus

Figure 1-3

4. Insert the microSD card into card holder door ensuring that the card slides into the holding tabs on each side of

Lift microSD Card Holder Door

the door.

Figure 1-4

5. Close the card holder door and slide to the right to lock into place.

6. Align the SD card cover over the access hole and press down until it snaps into place.

Insert microSD Card in Holder

Version 2

To install the microSD card:

1. Remove the SD card cover using the end of the stylus.

Figure 1-5

2. Slide the microSD card holder door to the left to unlock.

3. Lift the microSD card holder door.

SD Card Cover Removal

Getting Started 1 - 5

microSD Card Holder Door

microSD card

Figure 1-6

4. Place the microSD card onto the contacts.

Figure 1-7

5. Close the card holder door and slide to the right to lock into place.

6. Align the SD card cover over the access hole and press down until it snaps into place.

Lift microSD Card Holder Door

Insert microSD Card in Holder

Installing the SIM Card

NOTE MC9596 and MC959B configuration only.

GSM phone service requires a Subscriber Identification Module (SIM) card, or smart card. Obtain the card from the your service provider. The card fits into the MC9596 and can contain the following information:

•

Mobile phone service provider account details.

•

Information regarding service access and preferences.

•

Contact information, which can be moved to Contacts on the MC9596.

•

Any additional services to which you have subscribed.

To install the SIM card:

1. Remove SIM card cover using the end of the stylus.

NOTE For more information about SIM cards, refer to the service provider's documentation.

1 - 6 MC9500-K Mobile Computer User Guide

Card Notch

Figure 1-8

2. Slide the SIM card holder door to the left to unlock.

3. Lift the SIM card holder door.

Figure 1-9

4. Insert the SIM card, as shown in Figure 1-10 into the holder door with the contacts facing down and the card

SIM Card Cover Removal

Lifting the SIM Cover

notch facing up.

Figure 1-10

5. Close SIM card holder door and slide to the right to lock into place.

6. Align the SIM card cover over the access hole and press down until it snaps into place.

Inserting the SIM Card

7. Install the battery.

Battery

Battery Release Latch

8. After completing initial MC9596 setup or after replacing a SIM card:

a. Press the red Power button.

b. On the Today screen, tap Wireless Manager.

c. Ensure Phone is on.

d. Press the red Power button to suspend the MC9596.

e. Perform a warm boot. See Resetting the MC9500-K on page 3-3.

f. Make a call to verify cellular connection.

NOTE For detailed information about WWAN activation and settings, refer to the MC9500-K Series Mobile Computer

Integrator Guide.

Installing the Battery

To install the battery:

1. Insert the battery, top first, into the battery compartment.

Getting Started 1 - 7

2. Press the battery down into the battery compartment until the battery release latches snap into place.

Figure 1-11

3. The MC9500-K powers up automatically after inserting the battery, if the battery has been charged previously.

Inserting the Battery

Charging the Battery

CAUTION Ensure that you follow the guidelines for battery safety described in Battery Safety Guidelines on page 9-2.

Before using the MC9500-K for the first time, charge the battery using either a charging cable or a cradle:

NOTE For cable and cradle setup and charging procedures refer to the MC9500-K Series Mobile

•

USB Charging Cable

•

Charge Only Cable

•

Single Bay USB Cradle

Computer Integrator Guide.

1 - 8 MC9500-K Mobile Computer User Guide

Battery Status LED

•

Four Bay Charge Only Cradle

•

Four Bay Ethernet Cradle.

Align and hook the MC9500-K interface pocket onto the cradle’s or cable’s cleat. The battery automatically begins charging. See Table 1-1 for charging indications. The 4800 mAh battery fully charges in less than six hours.

Battery Status LED

Table 1-1

Off Indicates that the:

Slow Blinking Amber (1 blink every 2 seconds)

Slow Blinking Red (1 blink every 2 seconds)

Solid Green Indicates that a healthy battery is fully charged.

Solid Red Indicates that an unhealthy battery is fully charged.

Fast Blinking Amber (2 blinks/second)

Single Blink Amber (when Power button pressed)

LED Charge Indicators

Battery Status LED Indication

•

battery is not charging

•

MC9500-K is not connected correctly to the cradle or not connected to a p

ower source.

•

cradle is not powered.

Indicates that a healthy battery is charging.

Indicates that an unhealthy battery is charging.

Indicates a charging error, e.g.:

•

temperature is too low or too high.

•

charging has gone on too long without completion (typically eight hours).

Battery depleted.

The MC9500-K is equipped with a memory backup battery which automatically charges from the fully-charged main battery. When using the MC9500-K for the first time, the backup battery requires approximately 36 hours to fully charge. This is also true any time the backup battery is discharged, which occurs when the main battery is removed for several hours. The backup battery retains RAM data in memory for at least 15 minutes (at room temperature) when the MC9500-K's main battery is removed. When the MC9500-K reaches a very low battery state, the combination of main battery and backup battery retains RAM data in memory for at least 48 hours.

+ 260 hidden pages

Zebra MC9500-K User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Revision History

About This Guide

Introduction

Documentation Set

Configurations

Keypads

Software Versions

Chapter Descriptions

Notational Conventions

Related Documents

Service Information

Introduction

Unpacking

Part of the MC9500-K

Getting Started

Installing a microSD Card

Version 1

Version 2

Installing the SIM Card

Installing the Battery

Charging the Battery