Zebra 2722 User Manual

Desktop

Thermal Printer

User’s Manual

2722, 2742, 3742

User’s Manual No. 980260-001 Rev. A

©1999 Zebra Technologies Corporation

FOREWORD

This manual provides installation and operation information for the LP2722, TLP2722, LP2742,
TLP2742 and TLP3742 series printers, manufactured by Zebra Technologies Corporation,
Camarillo, California.

RETURN MATERIALS AUTHORIZATION

Before returning any equipment to Zebra for in warranty or out of warrantyrepair, contact Repair
Administration for a Return Materials Authorization (RMA) number. Repack the equipment in the
original packing material and mark the RMA number clearly on the outside. Ship the equipment,
freight prepaid, to the address listed below:

Zebra Eltron Repair Administration, USA

1001 Flynn Road

Camarillo, CA. 93012

Phone: [phone]

FAX: [phone]

Label Printers: Card Printers:

Zebra Technologies, Europe Zebra Technologies, Europe

Eltron House Zone Indutrielle, Rue d'Amsterdam

Molly Millars Lane 44370 Varades, France

Wokingham RG41 2QZ England Phone: [phone]

Phone: [phone] FAX: [phone]

FAX: [phone]

COPYRIGHT NOTICE

This document contains information proprietary to Zebra Technologies Corporation. This docu
ment and theinformation contained within is copyrighted by Zebra Technologies Corporationand
may not be duplicated in full or in part by any person without written approval from Zebra. While
every effort has been made to keep the information containedwithin current and accurate as of the
date of publication, no guarantee is given or implied that the document is error-free or that it is ac
curate with regard to any specification.Zebra reserves the right to make changes, for the purpose of
product improvement, at any time.

TRADEMARKS

LP2722, TLP2722, LP2742, TLP2742and TLP3742are service marks and Eltron is a registered
trademark of Zebra Technologies Corporation. Windows and MS-DOS are registered trademarks
of Microsoft Corp. All other marks are trademarksor registered trademarks of their respective hold
ers.

ii 980260-001 Rev.A

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WARRANTY INFORMATION

We Need To Hear From You!

To Establish Your Warranty Period And Provide Access To Technical Support,

Send Us Your Product Registration Card Today!

Zebra Technologies Corporation warrants the mechanism, control electronics and power supply,
under normal use and service, to be free from defects in material and workmanship for a period of
twelve (12) monthsfrom the date of purchase by the end user. Zebra warrants the print head, under
normal use and service, to be free from defects in material and workmanshipfor a periodof ninety
(90) days or 30KM of printing (whichever occurs first) from the date of purchase by the end user.
Proof of purchase or product registration is required. If proof of purchase or product registration
cannot be established,shipment date to the original buyer (dealer or distributor) will be used to es
tablish the warranty period.

Failure to exercise caution to protect the equipment from electrostaticdischarge damage, adverse
temperature and humidity conditions or physical abuse may void the warranty. Failure to use only
Zebra approved media may void the warranty. Zebra will, at it’s option, repair or replace the equip
ment or any parts which are determinedto be defective within this warrantyperiod, and which are
returned to Zebra F.O.B. factory of origin.

The warranty set forth above is exclusive and no other warranty, whether written or oral, is ex­pressed or implied. Zebra specifically disclaims the implied warranties of merchantability and fit­ness for a particular purpose.

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LP2722, TLP2722, LP2742, TLP2742 and TLP3742 Thermal Printers

European Council

Directive

89/336/EEC EMC Directive EN 55022-A, CISPR 22 RF Emissions control

92/31/EE EMC Directive EN 500082-1 IEC 801

Compliance to Standards

Immunity to Electro

magnetic Disturbances

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FCC - DECLARATION OF CONFORMITY:

Models: LP2722, TLP2722, LP2742, TLP2742 and TLP3742 conform
to the following specification:

FCC Part 15, Subpart B, Section 15.107(a) and Section 15.109(a) Class B digital device

Supplemental Information:

This device complies with Part 15 of the FCC Rules. Operation is subject to the following Two Con
ditions: (1) This device may not cause harmful interference , and (2) this device must accept any
interference received, including interference that may cause undesired operation.

INDUSTRY CANADA NOTICE:

This device complies with Industry CanadaICS-003 class B requirements.

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Cet equipement est conforme a l’ICS-003 classe B de la norm Industrielle Canadian

980260-001 Rev.A iii

SHOCK HAZARD WARNING:

The printer and power supply should never be operated in a
location where either one can get wet. Personal injury could
result.

MEDIA WARNING:

Always use high quality Zebra approved labels, tags and
transfer ribbons. If adhesive backed labels are used that DO
NOT lay flat on the backing liner, the exposed edges may stick
to the label guides and rollers inside the printer, causing the
label to peel off from the liner and jam the printer. Eltron
approved supplies can be ordered from your Zebra dealer. For
the name of a dealer in your area, call the nearest Zebra office
(located on the back of this manual).

RELOADING HINT:

If you should run out of labels while printing, DO NOT turn the
power switch OFF (0) while reloading or data loss may result.
The printer will automatically resume printing when a new label
roll is loaded.

iv 980260-001 Rev.A

TABLE OF CONTENTS

Installation and Operation

Unpacking Your Printer . . . . . . . . . . . . . . . . . . . . 2

Getting To Know Your Printer. . . . . . . . . . . . . . . . . 3

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

AutoSense . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Using Fan-Fold Media . . . . . . . . . . . . . . . . . . . . . 13

Label Dispense Option. . . . . . . . . . . . . . . . . . . . . 14

Thermal Transfer Ribbon Loading. . . . . . . . . . . . . . . 17

Appendix A - Troubleshooting . . . . . . . . . . . . . . . . 19

Other Support Resources . . . . . . . . . . . . . . . . . . . 20

Printer Maintenance . . . . . . . . . . . . . . . . . . . . . . 21

Serial Interface Cable Wiring. . . . . . . . . . . . . . . . . . 22

Appendix B - Accessories . . . . . . . . . . . . . . . . . . 23

980260-001 Rev.A v

vi 980260-001 Rev.A

Installation and Operation

1

Installation and Operation

This section provides information on the instal­lation and operation of the printer.

The printer is a low cost, desktop thermal bar
code printer. LP models are direct thermal. TLP
modes are thermal transfer and direct thermal
printers. This family of printers is specifically de­signed for printinglabels, tags or continuous re­ceipts (with or without bar codes) from a
DOS™, Windows™or ASCII-based compatible
computer.

980260-001 Rev.A 1

Installation and Operation

Unpacking Your Printer

TLP2722

User Documentation

&Software

2 980260-001 Rev.A

Getting To Know Your Printer

Installation and Operation

980260-001 Rev.A 3

Installation and Operation

Installation The following steps will guide you through the

installation of the printer, media and software.

Step 1 - Attach Power

Power OFF

Check Power

Module Voltage

O

Plug Into

Power Module

SHOCK HAZARD WARNING
See page iv

4

980260-001 Rev.A

Step 2 - Attach Interface Cable

Parallel Interface

Installation and Operation

Serial Interface

980260-001 Rev.A 5

Installation and Operation

Step 3 - Load Media

Open Cover

MOVIE

Open Print Head

MOVIE

MOVIE

Open Guides

6 980260-001 Rev.A

Step 3 - Load Media (cont.)

Media

2722

Install Roll

Installation and Operation

2742 / 3742

Install Roll

OUT

OUT

MOVIE

OUT

OUT

980260-001 Rev.A 7

OUT

OUT

OUT

OUT

Installation and Operation

Step 3 - Load Media (cont.)

Thread the Media

MOVIE

Seat Media Roll

MOVIE

8 980260-001 Rev.A

Step 3 - Load Media (cont.)

Close Guides

Installation and Operation

Close Guides

2742 / 3742

MOVIE

980260-001 Rev.A 9

Installation and Operation

Step 3 - Load Media (cont.)

Close Print Head

MOVIE

MOVIE

Close Cover

10 980260-001 Rev.A

Step 3 - Load Media (cont.)

Power ON

If the indicator fails to light, refer to
Appendix A - Trouble Shooting.

Installation and Operation

O

Press FEED Button

Run the AutoSense routine.

980260-001 Rev.A 11

Installation and Operation

Step 4 - AutoSense

Power OFF

Press & Hold

FEED Button

Power ON

Release FEED Button

Print Status

(Dump Mode Printout)

Press FEED Button

OFF HOLD

ON

Sample: DUMP Mode

Printout

2 UKQ1813 4.00
Serial port : 96,N,8,1

Image buffer size:245K
Fmem:000,0K,019.9K avl
Gmem:000K,0241K avl
E

mem:000K,0241K avl
I8,0,001 rY
S8 D12 R032,000 ZT UN
q0450 Q0800,034
Option:D
11 12 13
now in DUMP

O

RELEASE

O

PRESS

Step 5 - Install Software

Computer ON

Insert Printer

CD ROM

Start your computer and follow the installation
instructions on the compact disc (CD).

12

980260-001 Rev.A

Using Fan-Fold Media

Place Media In Rear

Face Print

Surface UP

Installation and Operation

Insert & Load

Media

980260-001 Rev.A 13

Installation and Operation

Label Dispenser Printers with an optional label taken sensor can

dispensea single peeled label. Removethe label
to automatically print the next label.

Expose

15CM of Labels

(2722 Shown)

Peel

Exposed Labels

Cut End of

Exposed Liner

(2722 Shown)

Pull Print Head

Release Lever

(2722 Shown)

Insert Liner

Under Peel Bar

14

980260-001 Rev.A

Label Dispense Option

Insert Liner

(2742 Shown)

Pull Liner Through

(2742 Shown)

Installation and Operation

980260-001 Rev.A 15

Installation and Operation

Label Dispense Option

Close Print Head

Close Cover

Push to Open

Label Taken Sensor

TLP2722

Press FEED Button

Remove Presented

Label

TLP2722

TLP2722

16 980260-001 Rev.A

Thermal Transfer Ribbon Loading

This feature is supported on TLP model

MOVIE

Thermal Transfer

Print Head

Mechanism

printers, only.

Installation and Operation

Ribbon Path

980260-001 Rev.A 17

Installation and Operation

Thermal Transfer Ribbon Loading

Open Print Head

Load Ribbon Core

Load Transfer Ribbon

Start Ribbon

Open Print Head

(Rear View)

Pull Ribbon Around

Print Head

Close

18 980260-001 Rev.A

Appendix A - Troubleshooting

Problem Solution or Reason

STATUS indicator does not
light GREEN when power
switch is turned to ON (1)
position.

1. Check power connections from A.C.
outlet to power supply to printer.

STATUS indicator lights
GREEN, but printer will not
print.

Printer appears to be
working (media is being fed
out), but nothing is printed.

Printing is faded or poor
quality.

Prints only partial label or
skips a label.

1. Check interface cable connections from
computer to printer.

1. Verify that the labels are the correct
type (direct thermal).

2. Check that the roll is loaded with the di

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rect thermal side facing up.

3. Clean the print head with cleaning pen.

4. For TLP models, check that the ribbon is
properly installed.

1. Clean the print head with cleaning pen.

2. Adjust print speed/darkness in software.

1. Perform AutoSense gap sensor
adjustment on page 12.

2. Label caught on print head.

3. Print head is not properly latched.

4. Possible software problem. Check the
printer memory configuration. Refer to
the EPL2 Programming manual.

1. Perform AutoSense gap sensor adjust

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ment on page 12.

2. Possible problem with label stock. Use

Printing stops and STATUS
indicator lights ORANGE or
RED.

only Eltron approved labels and tags.

3. Possible label jam.

4. Insufficient memory for label size. Check
the printer memory configuration.

5. Possible software problem. Refer to the
EPL2 Programming manual.

980260-001 Rev.A 19

Appendix A - Troubleshooting

Other Support

Resources

The first troubleshootingreference source is the
table on the previous page. Next, contact the
dealer where you purchased your printer.

Eltron International also provides a variety of
information and user support services:

Internet:

·

http://www.eltron.com
ftp: //ftp.eltron.com

e-mail:

Label Printers: [e-mail]
Card Printers: [e-mail]
Europe: [e-mail]
Singapore: [e-mail]
Latin America: [e-mail]

· CompuServe e-mail: 102251,1164

· Customer Service: [phone]

For the name of a dealer in your area.

· Technical Support FAX:

USA: [phone]
Asia: [phone]
Europe: [phone]
Latin America: [phone]
For your assistance and support with Eltron
printers and software.

20

980260-001 Rev.A

Printer

Maintenance

Clean the

Print Head

Appendix A - Troubleshooting

Don’t Clean Rollers

with Cleaning Pen

980260-001 Rev.A 21

Appendix A - Troubleshooting

Serial Interface

Cable Wiring

The figure below displays the cable wiring
required to use the printer's RS-232 serial
interface.

DB-9
Pin #

N/C

RxD

TxD

DTR

GND

DSR

RTS

CTS

RI

Female DB-9 to Male DB-9

Cable P/N 300017-006 (6') or 300017-010 (10')

DB-25

Pin #

N/C

RxD

TxD

DTR

GND

DSR

RTS

CTS

RI

DB-9

Pin #

11
22
33
44
55
66
77
88
99

DB-9

Pin #

18
23
32
420
57
66
74
85
922

PrinterHost

+5 Volts*

TxD

RxD

N/C

GND

RDY

N/C

RDY

N/C

PrinterHost

+5 Volts*

TxD

RxD

N/C

GND

RDY

N/C

RDY

N/C

22

FemaleDB-25toMaleDB-9

Cable P/N 300018-006 (6')

*+5 volts at 150 mA for external device (e.g. KDU or scanner)

980260-001 Rev.A

Appendix B - Accessories

Accessories available for the 2700 series printer
are listed below. Always refer to the ELTRON
part number when placing an order. For the
name of an Eltron brand dealer in your area,
call: 805.579.1800

Description Part Number

Parallel Interface Cable, 6’
Parallel Interface Cable, 10’
Serial Interface Cable, 6’ (DB-9 to DB-9)
Serial Interface Cable, 10’ (DB-9 to DB-9)
Serial Interface Cable, 6’ (DB-25 to DB-9)

Power Rewinder, 120V
Power Rewinder, 230V
Create-A-Label 3 Software for DOS
Create-A-Label 3 Software for Windows
Keyboard Display Unit

User’s Manual (this manual)
Programmer’s Manual

Software and Documentation CD

300016-006
300016-010
300017-006
300017-010
300018-006

103284-001
103284-002
105506-001
105524-001
120180-001

980260-001
980009-001

105551-001

980260-001 Rev.A 23

World Wide Offices:

Zebra Technologies Corporation
Eltron Products

1001 Flynn Road
Camarillo, CA 93012-8706 USA
Phone: [phone]

FAX: [phone]

e-mail: [e-mail]

Zebra Technologies, Europe

Eltron House
Molly Millars Lane
Wokingham, RG41 2QZ England
Phone: [phone]

FAX: [phone]

e-mail: [e-mail]

Zebra Technologies, France

50 rue Marcel Dassault
92100 Boulogne-Billancourt
France
Phone: [phone]

FAX: [phone]

e-mail: [e-mail]

Zebra Technologies, Latin America

836 Arlington Heights Rd. #357
Elk Grove, IL 60007
Phone: [phone]

FAX: [phone]

e-mail: [e-mail]

Zebra Technologies, Asia Pacific Headquarters

1 Sims Lane #06-11
Singapore 387355
Phone: [phone]

FAX: [phone]

e-mail: [e-mail]

980260- 001A

Products