Zebra 2684 User Manual

2684
Thermal Printer User’s Manual
User’s Manual No. 980350-001 Rev. A
©2001 Zebra Technologies Corporation
ii
980350-001 Rev. A
This manual provides installation and operation information for the LP 2684 and TLP 2684 print ers, manufactured by Zebra Technologies Corporation, Camarillo, California.
COPYRIGHT NOTICE
This document contains information proprietary to Zebra Technologies Corporation. This docu ment and the informationcontainedwithin is copyrightedby Zebra Technologies Corporation and may not be duplicated in full or in part by any person without written approval from Zebra. While every effort hasbeen made to keep the information contained within current and accurate as of the date of publication, no guarantee is given or implied that the document is error-free or that it is ac curate with regardto any specification.Zebra reserves the right tomake changes, forthe purpose of product improvement, at any time.
TRADEMARKS
LP 2684 and TLP 2684 are service marks of Zebra Technologies Corporation. Windows and MS-DOS are registered trademarks of Microsoft Corp.All other marks are trademarks or registered trademarks of their respective holders.
CE Compliance
European Council Directive Compliance to Standards
89/336/EEC EMC Directive EN55022-B 1995 RF Emissions control
-
-
-
92/31/EE EMC Directive EN50082-1 1992
73/23/EEC Low Voltage Directive EN60950 IEC950 Product Safety
Immunity to Electromagnetic
Disturbances
FCC NOTICE:
This equipment hasbeen tested and found to comply withthe limits of a Class A digitaldevice, pur suant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and canradiate radio frequency energy and, ifnot installed and used in accordance with the instructions, may cause harmful interference toradio communications. How ever, there is no guarantee that interference will not occur in a particular installation. Operation of this equipment ina residential area is likely to cause harmful interference in which case the userwill be required to correct the interference at his own expense.
INDUSTRY CANADA NOTICE:
This device complies with Industry Canada ICS-003 class A requirements.
Cet equipement est conforme a l’ICS-003 classe A de la norm Industrielle Canadian
-
-
980350-001 Rev. A
iii
iv
980350-001 Rev. A
Table of Contents
Installation . . . . . . . . . . . . . . . . . . . . . . . . . 1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Unpacking Your Printer . . . . . . . . . . . . . . . . . . . . 2
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . 8
The FEED Control . . . . . . . . . . . . . . . . . . . . . . . 10
The STATUS Indicator. . . . . . . . . . . . . . . . . . . . . 12
The Label Sensor . . . . . . . . . . . . . . . . . . . . . . . 13
Loading Labels Tags. . . . . . . . . . . . . . . . . . . . . . 14
Loading Transfer Ribbons . . . . . . . . . . . . . . . . . . . 21
Replacing Transfer Ribbons . . . . . . . . . . . . . . . . . . 26
Removing A Partially Used Transfer Ribbon . . . . . . . . . . 27
Top Of Form Sensing . . . . . . . . . . . . . . . . . . . . . 28
Using AutoSense. . . . . . . . . . . . . . . . . . . . . . . . 29
Cleaning Your Printer . . . . . . . . . . . . . . . . . . . . . 31
Cleaning the Print Head . . . . . . . . . . . . . . . . . . . . 32
Cleaning Under the Sensor Bracket . . . . . . . . . . . . . . 33
Using the Label Dispenser . . . . . . . . . . . . . . . . . . . 34
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . 37
Where to Start . . . . . . . . . . . . . . . . . . . . . . . . . 37
Serial Interface Communication Configuration. . . . . . . . . 41
Serial Interface Cable Wiring. . . . . . . . . . . . . . . . . . 41
Parallel Interface Cable Wiring . . . . . . . . . . . . . . . . . 42
Tag Media Sensing . . . . . . . . . . . . . . . . . . . . . . 43
Supplies and Accessories . . . . . . . . . . . . . . . . . . 45
Using the Media Cutter . . . . . . . . . . . . . . . . . . . 47
980350-001 Rev. A
v
General Cautions and Warnings
These pages describe general safety and maintenance warnings and cautions for the printer. They are referenced throughout the manual. The manual may also include other warnings and cautions not displayed here.
Warning - Shock Hazard
The printer should never be operated in a location where it can get wet. Personal injury could result.
Warnung - Stromschlaggefahr - Der Drucker sollte nie an feuchten Standorten in Betrieb genommen werden. Es besteht erhöhte Verletzungs und Unfallgefahr.
Warning - Static Discharge
The discharge of electrostatic energy that accumulates on the surface of the human body or other surfaces can damage or destroy the print head or electronic components used in this device. DO NOT TOUCH the print head or the electronic components under the print head assembly.
Caution - Printer Setup & Handling
1)When installing or modifying the printer setup or configuration, ALWAYS TURN POWER OFF Before
A) Connecting any cables. B) Performing any cleaning or maintenance operations. C) Moving the printer.
2) Damage to the printer interface connector, accessories or enclosure may result from placing the printer on it’s front bezel or backside during unpacking or handling.
:
vi
980350-001 Rev. A
Media Cautions & Tips
1) Always use high quality, approved labels and tags. Approved supplies can be ordered from your dealer.
2) If poor quality, adhesive backed labels are used, that DO NOT lay flat on the backing liner, the exposed edges may stick to the label guides and rollers inside the printer, causing the label to peel off from the liner and jam the printer.
3) DO NOT use non-approved transfer ribbon. Permanent damage to the print head may result if a non-approved ribbon is used. Non-approved ribbons may be wound incorrectly for the printer or contain chemicals that may damage the print head.
4) IMPORTANT - If a transfer ribbon is installed incorrectly by the operator, damage to the print head may result.
5) DO NOT use a ribbon when printing with direct thermal media.
Media Reload Tip
If you should run out of labels or ribbon while printing, DO NOT turn the power switch OFF (0) while reloading or data loss may occur. The printer will automatically resume printing when a new label or ribbon roll is loaded.
Print Mode Control (TLP 2684)
The printer is reconfigured for direct thermal (or thermal transfer) printing with the “O” command for the TLP thermal transfer printer. See the EPL2 programmer's manual for details.
Print Quality Tip
Print density (darkness) is affected by the heat energy (density setting) applied and by the print speed. Changing both Print Speed and Density may be required to achieve the desired results.
980350-001 Rev. A
vii
viii
980350-001 Rev. A
Installation
1
Installation
This section provides information on the installation of the printer and software.
Introduction The printer models are low cost, manufacturing
oriented, thermal printers. The LP can do direct thermal printing. The TLP can do both thermal transfer and direct thermal printing. The print­ers handle large labels, hazardous material la­bels, small signs, fan-fold media, and shipping and receiving labels while operating the range from office to industrial enviornments.
The printer features sturdy construction, a small footprint, a heavy-duty motor, and sharp 203 dpi (8 dots/mm) reliable printing up to 8.5 inches (216 mm) wide.
The printer can print letter (8.5”x 11”) and A4 (210mm x 297mm) sizes. It can print forms up to 8.5 inches (216 mm) wide and 22 inches (558.8 mm) long or two times A4 (210mm x 594mm) size with optional memory added.
980350-001 Rev. A
1
Installation
Unpacking Your
Printer
2
980350-001 Rev. A
Installation
Part No. : 120XXX-XXX
Serial No. : XXXXXXXX
Input Power: 115VAC 6.3A 50/60Hz
Installation The following steps will guide you through the
installation of the printer and software.
Step Attach Power
Power OFF
Attach Power Cord
Check Voltage
O = Off
O
O
Plug Power Cord
Into AC Outlet
980350-001 Rev. A
See Warnings - Page vi
PartNo.: 120XXX-XXX
SerialNo.: XXXXXXXX
InputPower:115VAC 6.3A 50/60Hz
3
Installation
Parallel interface
Serial interface
Step Attach Interface Cable
4
For additional information on serial cable wir ing, refer to Appendix A.
980350-001 Rev. A
-
Step Apply Power
Installation
I = On
O
O
Green
980350-001 Rev. A
If the indicator fails to light, refer to Appendix A ­Troubleshooting.
5
Installation
Step Install Software
Start your computer and follow the installation instructions on the compact disk (CD).
Refer to Section 2 - Operation, for information on loading labels and using your printer.
6
980350-001 Rev. A
Operation
2
Operation
This section provides information on the opera­tion of the printers, identifying parts, how to use the Feed button, understanding the Status indi­cator, preparing a media roll, loading media, performing the AutoSense procedure, cleaning the printer, and using the optional label dis­penser (if present).
980350-001 Rev. A
7
Operation
Your Printer
Cover Release Buttons
1
Cutting Edge
2
FEED Button
3
STATUS Indicator
4
Upper Media Stand
5
(Loading Position)
Lower Media Stand
6
(Printing Position)
Media Roll Retainers
7
8
Media Roll Holder
8
Carriage Lock/Release Lever
9
Transmissive (Gap) Sensor
:
Adjustment Gear
Transmissive (Gap) Sensor
;
Position Indicator
Ribbon Sensor
<
Platen Roller
=
Label-Taken Sensor
>
980350-001 Rev. A
Operation
Batch/Dispense Select Switch
1
Serial Interface
2
Parallel Interface
3
Power Cord Receptacle
4
On/Off Switch
5
Fan-Fold Media Entry
6
Ribbon Take-up Spindle
7
980350-001 Rev. A
Ribbon Supply Spindle
8
Reflective (Black Mark) Sensor
9
Media Guides
:
Dispenser Bar
;
Label Liner Exit
<
Release for Sensor Bracket
=
Releases for Front Bezel
>
Media Guide Adjustment Knob
?
9
Operation
The FEED Control The FEED button controls specific printer
functions: feeding media (labels, tags or continuous media), loading media, pausing printing, and initiating AutoSense (Dump Mode).
10
Use the FEED control button in normal opera tion by tapping or holding the button.
Tapping the FEED Button with media loaded performs a "Form Feed." The media advances to the top of the next label.
While Printing, Tapping the FEED Button pauses batch printing (at the next label gap) with indicator green flashing red. Pressing the FEED Button again resumes printing with the next label in the batch process.
980350-001 Rev. A
-
Operation
Holding the FEED button down performs a
continuous Form Feed. After releasing the button, the printer feeds the media until the next top of form is reached.
Holding the FEED button without media
loaded performs a continuous Line Feed un til you release the button or the printer de tects media. Use this "Power Media Loading" when reloading media.
Holding the FEED button down while pow
ering up the printer with media loaded makes the printer enter AutoSense mode. See Auto Sense on page 29 for important details.
Always run the AutoSense procedure when loading a new batch or new type of media. Media from the same manufacturing lot and having identical dimensions do not require the AutoSense procedure to be run every time new media is loaded.
-
-
-
-
The Form Feed length is set by printer programming Q command in EPL2 programming language or by the AutoSense feature, an automatic label and gap length sensing operation. See AutoSense, page 29.
Continuous media with no label gaps, containing black marks or notch holes, require programming to set the form length and feed distance.
980350-001 Rev. A
11
Operation
The STATUS
Indicator
The STATUS indicator lights and blinks in vari ous colors. When the printer power is first switched ON (1), the STATUS indicator will glow GREEN, indicating that the printer is ready for operation.
-
Indicator Color Meaning
GREEN
GREEN with RED
Blinking Twice
AMBER
RED
RED
Flashing
DARK
1) Power ON, ready for use.
2) Printing, operation normal. Printer PAUSED
(during a batch print operation)
1) Command Error condition
2) Command Syntax Error
1) Media Out (printing)
2) Ribbon Out (printing)
3) Power-up failure Print Carriage Open
Power OFF.
Refer to Appendix A for additional information on troubleshooting error conditions.
12
980350-001 Rev. A
Operation
The Label Sensor When using the transmissive (gap) sensor for
top of form (label) sensing, verify that the sen
label gap point or
Sensor
Position
sor is positioned at minimum centered over a tag hole. See Top of Form Sensing, page 28, for more details on sensor operation.
Adjustment
Wheel
-
Sensor
Position
Marker
Turn the sensor’s adjustment wheel towards the rear of the printer to move it into the middle. Turn it towards the front of the printer to move it out to the media edge. Do not position the sen sor at the edge of media.
Center the transmissive (gap) sensor for most labels and always center it for continuous media.
-
980350-001 Rev. A
13
Operation
Loading Labels
or Tags
Step
Open Cover
1
Your printer can print on adhesive backed la bels, non-adhesive tags or continuous media (typically paper). The printer is capable of using media on a roll or fan fold media.
Open Printer Mechanisms
-
Open Print Head
Release Lever
14
980350-001 Rev. A
Open Guides
Turn the adjustment
wheel towards
the front of the printer.
Open the guides
until they are wider
than the media.
Operation
Open Printer Mechanisms (continued).
Step
Remove the outside
length of media
For more infor
mation on media preparation, refer to the cleaning procedures later in this chapter.
980350-001 Rev. A
Prepare Media.
2
-
15
Operation
Prepare Media (continued).
Insert
Center
Optional
Lock
16
980350-001 Rev. A
Operation
Step
3
Load From
Upper Holder
Guide Leader
Under Brackets
Thread the Media
Exit From
Front of Printer
980350-001 Rev. A
17
Operation
Printing Position
Thread the Media (Continued)
Seat Media in
Step
4
Close Guides
Guides Must Match
Media Width
Close Printer Mechanisms
18
980350-001 Rev. A
Lower Print
Head
Operation
Close Printer Mechanisms (Continued)
Push Lever
Back to Lock
Turn on the printer power. Tap the FEED con trol until the indicator glows GREEN.
-
980350-001 Rev. A
19
Operation
Step
Set Label Parameters
5
You may need to perform the following actions:
Use the AutoSense procedure for first time
use of new media to set the transmissive (gap) sensor.
Use the AutoSense procedure for detection
of label and gap lengths. Use EPL2 programming Q command to set
form length (and gap) as well as media detec tion and control method for sensing label gap, black mark or continuous (unmarked) media.
Windows Users!
Use Settings / Printers on the Start Menu of Windows 95 or Windows NT versions 3.51 &
4.0 to select the label size that matches the labels loaded in the printer.
-
20
980350-001 Rev. A
Operation
Loading Transfer
Ribbons
Step Install take-up core.
Push Onto
Left Front Spindle
If your printer has ribbon spindles attached to the print carriage, you can load transfer ribbons. Transfer ribbons are used when printing on thermal transfer media such as adhesive labels or non-adhesive tags.
Place Notches on
Long Spokes of
Right Front Spindle
Notch
Long Spoke
The front spindles pull the ribbon across the print head and take up the used ribbon.
980350-001 Rev. A
21
Operation
Step
2
Pull Adhesive
Strip Free
Stick Adhesive Strip
Onto Ribbon Leader
Prepare ribbon.
22
Thermal transfer ribbons are available in gen eral purpose wax (blue leader), general purpose wax-resin (silver leader) and polyester resin (gold leader).
980350-001 Rev. A
-
Operation
Step
3
Push Onto
Left Rear Spindle
Place Notches On
Long Spokes of
Right Rear Spindle.
Install ribbon.
The ribbon feeds from the top of the roll toward the back of the printer.
980350-001 Rev. A
Notch
The rear supply spindles provide back-tension to avoid wrinkles.
23
Operation
Step
4
Wrap Ribbon Around
Print Carriage and
Ribbon Tracking Bar
Thread ribbon
Caution: The ribbon follows a different path from the labels. The ribbon threads above the brackets that hold the media guides and transmissive (gap) sensor.
Attach Adhesive Strip
to Ribbon Take-Up
Core (Or Use Tape)
Tracking Bar
The tracking bar automatically equalizes ten sion across the ribbon's width.
-
24
980350-001 Rev. A
Operation
Step
5
Roll the Ribbon
Take-Up Core to
Remove Slack
Tighten ribbon.
Thumb Wheel
After you load media, hold the ribbonsnug with the thumb wheel and close the print head. See label and tag (media) loading, page 14.
Press the FEED button (printer power must be on) to remove slack and properly seat the rib­bon. Repeat until the slack is removed.
980350-001 Rev. A
25
Operation
Replacing Transfer
Ribbons
Step
Step
Step
Step
Step
1
2
3
4
5
If the supply of ribbon runs out before finishing a print job, the indicator lights red and the printer waits for you to add more ribbon.
Keep the power on as you change ribbon.
Pull the ribbon off of the empty supply roll; then, remove the full take-up roll.
Move the empty ribbon core from the supply spindles to the take-up spindles.
Load a new ribbon roll (refer to the previous procedure if necessary).
Close the print head carriage and press the Feed button to restart printing. The printer continues with the print job.
26
980350-001 Rev. A
Operation
Removing A
Partially Used
Transfer Ribbon
Step
Remove Old Ribbon
1
If you must change a ribbon, you can remove a partially used transfer ribbon by following the steps below.
You can reload the unused portion remaining on the supply roll using the normal ribbon load ing procedure.
Open the print carriage to release ribbon ten sion. Use scissors to cut the transfer ribbon just below the take-up roll.
-
-
980350-001 Rev. A
Step
Step
Remove the supply roll and tape the end to
2
prevent it from unwrapping.
Remove the take-up roll.
3
Discard used ribbon off the take-up core. Save the empty take-up core for when you load ribbon again.
27
Operation
Top Of Form
Sensing
To accommodate different media and media dimensions, your printer is equipped with sen sors capable of detecting the top of form for la bels or tags. Two methods are used by the printer for top of form sensing: gap sensing and black mark sensing.
Gap Sensing The gap sensing feature depends on the ability
of the movable transmissive (gap) sensor to “see through” the label liner between labels. Label and label backing liner opacity vary due to manufacturing differences in label stock. The sensor may have difficulty distinguishing the difference between labels and the liner and may require the user to AutoSense the media. Gap sensing is standard on all printers andthe sensi­tivity is set with the AutoSense feature.
-
-
Black Mark
Sensing
The black mark sensing is acomplished by the printer’s fixed position, reflective (black mark) sensor. The sensor is in the middle of the media path. The black mark sensor is used with special media that have a black mark printed on the back of the label liner or tag between each label or tag. Black mark sensing is standard on all printers.
Continuous Media If the media is continuous (fax or plain paper)
with no marks notches or gaps, then the top of form and form length must be set by program ming. The transmissive sensor senses media out. For proper operation, the printer needs to measure the length of the form.
See the Q command in the EPL2 programming manual for setting the form length of continuous media with no label gaps, black line marks or notch holes.
-
28
980350-001 Rev. A
Operation
Using AutoSense The AutoSense feature sets sensitivity of the
transmissive sensor and measures and stores the form (label) and gap lengths.
Perform this procedure when loading a new roll. You cannot perform this procedure if using the printer's label dispenser option.
Power OFF
O
Hold Feed Button
Power ON
980350-001 Rev. A
29
Operation
Using AutoSense (cont.)
When Indicator
Flashes, Release
Feed Button
Printer Advances
Media and Prints
Status Summary
Note: Printer is in
diagnostic dump
mode
Tap Feed Button
To Begin Normal
Operation
Note: Printer prints
"out of DUMP"
30
If the indicator light turns AMBER or RED, see the troubleshooting steps.
980350-001 Rev. A
Operation
Cleaning Your
Printer
You have easy access to all of the printer’s me dia path areas toallow for cleaning and clearing of media jams. You can clean the sensor areas, print head, platen roller and areas adjacent to the media path surfaces.
Warning -Shock Hazard - See page vi. Always turn the printer off before cleaning.
Warnung - Elektrische Gefahr - Zuerst abschalten dur Drucker. Säubern Sie jetzt den Drucker.
Use a brush or vacuum to clean the media path (except the print head).
Warning - Static Discharge - See page vi. Never touch the print head. Always clean the print head with a cleaning pen (to protect the print head from static discharge and fibers).
-
980350-001 Rev. A
If a label has become jammed in the printer, remove the label and any adhesive residue, immediately. Adhesive may spread through out the printer’s media path if not completely removed. Many adhesives are permanent and have short “set” times.
31
Operation
Cleaning the
Print Head
Step
Step
Press the Cleaning
Pen Firmly Against
the Print Head
1
2
Periodic cleaning improves print performance. Whenever new labels are loaded, the print head should be cleaned with a cleaning pen.
Open the print head carriage.
Wipe the pen across the print head.
Step
Keep Cleaning Pen
Away From the
Step
3
Platen
4
Let the print head dry for one minute
Close and lock the print carriage.
If necessary, use a lint-free cloth very lightly moistened with water to clean the platen. Avoid using alcohol on the platen. Let the platen dry for several minutes before loading labels.
32
980350-001 Rev. A
Operation
Cleaning Under
the Sensor Bracket
Step
To Open the
Bracket, Slide the
Lock to the Left
Lift Up the Bracket
1
The transmissive (gap) sensor guide bar bracket can pivot up for easy cleaning.
Open the print head carriage.
Transmissive (Gap)
Sensor Bracket
Slide Lock
Step
Step
Step
Clean the metal part of the bracket, only. The
2
sensor is recessed to protect it from labels and adhesive.
Clean the clear sensor window below the sensor bracket. Avoid abrasivecleansers. Only usewa ter on a lint free, clean, damp cloth very moistened. Let dry. Verify that the window is clear of streaks and clouding.
Swing the sensor bracket down to close. The
3
slide lock will automatically lock when in posi tion.
Close and lock the print carriage.
4
-
lightly
-
980350-001 Rev. A
33
Operation
Preparing Media,
Paper, and Labels
Before Loading
Label Rolls
Find the tape and
pull off both labels
held by the tape
Tag Stock Rolls
During shipment, the outside length of media may become dirty when handled or dusty when stored. A preparation before loading media makes sure both the print head and platen stay cleaner for more time.
Find the tape
and detach the
bottom tag
You must avoid dragging adhesive or dirty media between the print head and platen. Such an occurance damages the print head and is not covered under your warranty.
34
980350-001 Rev. A
Operation
Using the Label
Dispenser
Step
Switch to
Peel Mode
1
Printers with the label dispenser function (indi cated by a T after the model number) can dis pense a single label that is already peeled away from the liner. Before performing these steps, load a media roll (refer to page 14 if necessary).
Set up the printer.
MOVIE
PEEL
-
-
Step
2
Lift Print Head and
Dispenser Bar
BATCH
Open printer mechanisms.
Press Here to Release
Dispenser Bar
980350-001 Rev. A
35
Operation
Step
3
Push Liner
Through Slot
Remove a few labels and thread the liner.
Step
4
Pull Liner Tight
36
Remove slack from the liner.
980350-001 Rev. A
Operation
Step
5
Lower Dispenser Bar
and Close Print Head
Close printer mechanisms.
Keep liner tight against the dispenser bar. Adjust the media guides (refer to page 18).
Step
6
After Printing, Take
Label
Send your print job. You must remove each printed label before the next label prints.
980350-001 Rev. A
37
Operation
38
980350-001 Rev. A
Troubleshooting
Appendix A
Troubleshooting
This section addresses the most common issues you may face with operation and configuration of the printer.
Where to Start Your first troubleshooting reference source is
the Common Problems Troubleshooting table on the following page.
980350-001 Rev. A
39
Troubleshooting
Common Printing Problems Troubleshooting Guide
Problem Solution or Reason
STATUS indicator does not light GREEN when power switch is turned to the ON (1) position.
1. Check power connections from the printer to the outlet.
2. Check that media and ribbon are loaded.
With the STATUS indicator light GREEN, the printer appears to be working, but nothing is printed.
Printing is faded or poor quality.
Printing stops and the STATUS indicator lights RED.
1. Verify that the labels are the correct type.
2. Check the roll and verify that the print surface faces up for (direct thermal) printing.
3. Check that the transfer ribbon is correctly routed and has the ink side out (TLP only).
1. Clean the print head with cleaning pen.
2. Adjust print speed/darkness in software or with programming.
3. Check the roll and verify that the media print surface is facing up.
4. Verify that the correct combination thermal transfer ribbon and media are in use.
1. Possible problem sensing labels with transmis­sive (gap) sensor. Perform AutoSense adjust­ment. Align the transmissive (gap) sensor position, see page 13.
2. Possible problem with label media. a) Gap between the bottom of a label and the top of the next label should be at least 1/16". b) For tags, see Tag Media Sensing, page 43. c) Use only approved labels and tags.
3. Possible label jam.
4. Check that the media is correctly routed.
5. Possible software/programming problem. a) Check the printer memory configuration. b) Refer to the EPL2 Programming manual for the correct data syntax.
6. Transmissive sensor is dirty. Clean media path.
40
980350-001 Rev. A
Problem Solution or Reason
1. Check for Out-of-Media condition or missing labels in the middle of a roll.
2. Check for Out-of-Ribbon condition or dam age or previous use of ribbon in middle of the roll.
3. Check that the ribbon and label media are correctly routed.
Status Indicator is RED
4. When direct thermal printing, verify that the programmed mode (or printer driver) is set for direct thermal printing. See the programmer’s manual for details.
5. Transmissive sensor is dirty. Clean media path.
6. Verify that the print head carriage is closed and latched.
Troubleshooting
-
Cutter option cuts labels instead of between labels.
1. Check that form length is set properly through programming.
2. Check that peel switch is in the "batch" posi­tion (towards outside of printer).
980350-001 Rev. A
41
Troubleshooting
Serial Interface
Communication
Configuration
Serial Interface
Cable Wiring
The printer’s serial port is configured with the Y command for the printer. See the EPL2 pro grammer's manual for details.
The printer’s serial port default configuration is:
9600 baud 8 bit data 1 stop bit No parity
The figure below displays the cable wiring re quired to use the printer’s serial interface
DB-9 Pin #
N/C RxD TxD DTR
GND
DSR RTS CTS
RI
DB-9 Pin #
11 22 33 44 55 66 77 88 99
PrinterHost
+5 Volts*
TxD RxD N/C
GND
RDY
N/C
RDY
N/C
-
-
42
Female DB-9 to Male DB-9
DB-25
Pin #
N/C RxD TxD
DTR
GND
DSR RTS CTS
RI
Female DB-25 to Male DB-9
*+5 volts at 150 mA for external device (e.g. KDU or scanner)
DB-9
Pin #
18 23 32 420 57 66 74 85 922
PrinterHost
980350-001 Rev. A
+5 Volts*
TxD RxD N/C
GND
RDY
N/C
RDY
N/C
Troubleshooting
(Cable)
Parallel Interface
Cable Wiring
The figure below displays the cable wiring required to use the printer's Centronics parallel interface.
HOST
STROBE
DATA 0 DATA 1 DATA 2 DATA 3 DATA 4 DATA 5 DATA 6 DATA 7
ACK/
BUSY
PAPER ERR.
READY
INIT
ERROR/
N/A N/A
N/A SIG. GND SIG. GND SIG. GND SIG. GND SIG. GND SIG. GND SIG. GND
DB-25
Pin No.
1 2 3 4 5 6 7 8
9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
Centronics
Pin No.
1 2 3 4 5 6 7 8
9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
PRINTER
STROBE
DATA 0 DATA 1 DATA 2 DATA 3 DATA 4 DATA 5 DATA 6 DATA 7
ACK/
BUSY
PAPER ERR.
READY
INIT
ERROR/
N/A N/A
+5V SIG. GND SIG. GND SIG. GND SIG. GND SIG. GND SIG. GND
FemaleDB-25toMaleCentronics
980350-001 Rev. A
+5 volts at 300 mA for external device (e.g. KDU or scanner)
43
Troubleshooting
Tag Media Sensing The printeruses a moveable sensor to detect in
dex holes/notches in tag stock. The sensor can move from a center tag notch to a notch on the out side edge of tag stock as wide as 8.5 inches (216mm) wide.
D
C
Print
Direction
B
A
Left Side Edge of Tag Stock Media
The dimensions show the acceptable position range of the “Notch” (hole) on tag stock for the printer and the gap sensor’s adjustmentrange.
Tag
Tear-away
C
L
-
44
Dimension Min. Max. Nominal
A
B
C
D
Maximum Media Width
With Roll Holders - 8.5” (216mm) Without Roll Holders - 8.75” (222mm)
.236”
(6mm)
.079”
(2mm)
Sensor Adjustment Range (Left Side):
From Center of Media to 4.3”(109mm)
.250”
(6.35mm)
.512”
(13mm)
——
980350-001 Rev. A
.512”
(13mm)
.118”
(3mm)
Appendix B
Using the Media Cutter
Printers with the cutter option have a bezel with a motorized blade. Printers with cutters can dis­pense a single form that is automatically cut from the media roll.
Guidelines Use the cutter to cut through continuous paper
from rolls and liner between labels.
You can switch cutting on and off by using the OC command. You can set form length and gap distances by using the Q command. Refer to the EPL2 programmer’s manual for complete programming information.
980350-001 Rev. A
Keep the cutter dry. Never use any solutions or solvents to clean the blade. If there is a jam, fol low the steps for Clearing the Cutter.
45
-
Using the Media Cutter
Specifications Cutter warranty 90 days
Blade life 500,000 cuts
Media types Direct thermal paper
Paper label liner Tag stock
MaximumThickness 0.0075 in. (0.191mm)
Density 150 g/m
2
Width 4.00 - 8.75 in.
(101.6 - 222.25 mm)
Minimum length using cutter 1.25 in. (31.8 mm)
46
980350-001 Rev. A
Using the Media Cutter
Clearing the
Cutter
Step
Power OFF
1
If the media is crooked, a jam can occur. The only tool required to clear a jam is a pair of small tweezers.
Prepare the printer.
Detach
Cables
980350-001 Rev. A
47
Step
2
Use Tweezers
Use Tweezers
Clear the jam.
If the jam is inside the cutter, detach the cutter assembly from the printer. Press both bezel re­leases and pull the cutter up and forward.
48
If you cannot remove the jammed media, call for service.
980350-001 Rev. A
Using the Media Cutter
Step
3
Snap Bezel Back
In Place
Step
4
Power ON
Replace the cutter.
Check the cutter. Connect the power cord and interface cable.
Check Operation
and Proper Function
980350-001 Rev. A
49
Loading...