Information in this document is subject to change without notice. The software described in this document
is furnished under a license agreement or nondisclosure agreement. The software may be used or copied
only in accordance with the terms of those agreements.
For further information regarding legal and proprietary statements, please go to:
SOFTWARE:http://www.zebra.com/linkoslegal
COPYRIGHTS:http://www.zebra.com/copyright
WARRANTY:http://www.zebra.com/warranty
END USER LICENSE AGREEMENT: http://www.zebra.com/eula
Terms of Use
Proprietary Statement
This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries
(“Zebra Technologies”). It is intended solely for the information and use of parties operating and
maintaining the equipment described herein. Such proprietary information may not be used, reproduced,
or disclosed to any other parties for any other purpose without the express, written permission of Zebra
Technologies.
Product Improvements
Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are
subject to change without notice.
Liability Disclaimer
Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are
correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and
disclaims liability resulting therefrom.
Limitation of Liability
In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the
accompanying product (including hardware and software) be liable for any damages whatsoever
(including, without limitation, consequential damages including loss of business profits, business
interruption, or loss of business information) arising out of the use of, the results of use of, or inability to
use such product, even if Zebra Technologies has been advised of the possibility of such damages. Some
jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
Publication Date
September 14, 2020
2
Declaration of Conformity
We have determined that the Zebra printers identified as the
3 Overlook Point
Lincolnshire, Illinois 60069 U.S.A.
Have been shown to comply with the applicable technical standards of the FCC
For Home, Office, Commercial, and Industrial use
If no unauthorized change is made in the equipment,
and if the equipment is properly maintained and operated.
3
Declaration of Conformity
4
Compliance Information
FCC Compliance Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may
cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
FCC Radiation Exposure Statement
(for printers with RFID encoders)
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance
20cm between the radiator and your body.
This transmitter must not be co-located or operating in conjunction with any other antenna
or transmitter.
Canadian DOC Compliance Statement
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
This User Guide is intended for use by any person who needs to perform routine maintenance,
upgrade, or troubleshoot problems with the printer.
How This Document Is Organized
The User Guide is set up as follows:
SectionDescription
Introduction on page 13This section provides a high-level overview of the
Printer Setup on page 17This section provides the tasks that you must
Operations on page 33This section provides the procedures for loading
printer and its components.
complete and the issues that you must consider
before you load and configure your printer.
and calibrating the printer.
Configuration on page 83This section describes the control panel parameters
that are used to configure the printer for operation.
Routine Maintenance on page 113This section provides routine cleaning and
maintenance procedures.
Troubleshooting on page 131This section provides information about errors that
you might need to troubleshoot. Assorted
diagnostic tests are included.
Specifications on page 161This section provides the features of and
specifications for this printer.
Glossary on page 177The glossary provides a list of common terms.
P1009874-004Xi4™/RXi4™ User Guide9/14/20
Document Conventions
The following conventions are used throughout this document to convey certain information.
Alternate Color (online only) Cross-references contain hot links to other sections in this
guide. If you are viewing this guide online in .pdf format, you can click the cross-reference
(blue text) to jump directly to its location.
LCD Display Examples Text from a printer’s Liquid Crystal Display (LCD) appears in
Bubbledot ICG font.
Command Line Examples Command line examples appear in CourierNew font. For
example, type
Files and Directories File names and directories appear in Courier New font. For
example, the
Icons Used
ZTools to get to the Post-Install scripts in the bin directory.
Zebra<version number>.tar file and the /root directory.
About This Document
11
Caution • Warns you of the potential for electrostatic discharge.
Caution • Warns you of a potential electric shock situation.
Caution • Warns you of a situation where excessive heat could cause a burn.
Caution • Advises you that failure to take or avoid a specific action could result in physical
harm to you.
Caution • (No icon) Advises you that failure to take or avoid a specific action could result in
physical harm to the hardware.
Important • Advises you of information that is essential to complete a task.
Note • Indicates neutral or positive information that emphasizes or supplements important
points of the main text.
Example • Provides an example, often a scenario, to better clarify a section of text.
9/14/20Xi4™/RXi4™ User GuideP1009874-004
About This D ocument
12
Illustration Callouts Callouts are used when an illustration contains information that needs
to be labeled and described. A table that contains the labels and descriptions follows the
graphic. Figure 1 provides an example.
Figure 1 • Sample Figure with Callouts
1
2
SETUP/EXIT button
1
CALIBRATE button
2
P1009874-004Xi4™/RXi4™ User Guide9/14/20
Introduction
This section provides a high-level overview of the printer and its components.
Figure 2 shows the standard components inside the media compartment of your printer.
Depending on the printer model and the installed options, your printer may look slightly
different. Familiarize yourself with these components before continuing with the printer setup
procedure.
Figure 2 • Printer Components
43
2
1
Platen roller
1
Control panel
2
Printhead assembly
3
Printhead-open lever
4
Ribbon take-up spindle
5
Ribbon supply spindle
6
* Determined by printer model. See A, B, or C.
56
A
B
C
Media supply guide*
7
Media supply hanger*
8
Media spindle*
9
Used in 110Xi4/R110Xi4 200 dpi and
A
300 dpi models.
Used in 110Xi4/R110Xi4 600 dpi models.
B
Used in all other Xi4 models.
C
7
8
9
7
8
P1009874-004Xi4™/RXi4™ User Guide9/14/20
Control Panel
All controls and indicators for the printer are located on the control panel (Figure 3).
• The control panel Liquid Crystal Display (LCD) shows the operating status and printer
parameters.
• The control panel buttons are used to control the printer operations and to set parameters.
• The control panel lights (LEDs) show the printer’s operating status or indicate which
control panel buttons are active.
Figure 3 • Location of Control Panel Buttons and Lights
1234
5
Introduction
15
9
6
7
8
121314
Power lightOn when the printer is on.
1
PAUSE lightOn when the printer is paused.
2
Error lightOffNormal operation—no printer errors.
3
10
11
BlinkingA printer error exists. Check the LCD for more
information.
Data lightOffNormal operation. No data being received or
4
processed.
OnThe printer is processing data or is printing. No data is
being received.
Blinking quicklyThe printer is receiving data from or sending status
information to the host computer.
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16
Introduction
LCDThe control panel LCD functions differently in different printer modes.
5
PLUS (+)Changes the parameter values. Common uses are to increase a value, to answer
6
PREVIOUS
7
MINUS (-)Changes the parameter values. Common uses are to decrease a value, to answer
8
SETUP/EXIT
9
NEXT/SAVE
10
CALIBRATE
11
PAUSE
12
FEED
13
CANCEL
14
• In Operating mode, the LCD displays the printer’s status, sometimes in
conjunction with a control panel light.
• In Pause mode, the printer stops printing temporarily.
• In Setup mode, you can use the control panel LCD to view or modify printer
parameters (see Standard Control Panel Parameters on page 89).
• In Error mode, the LCD may display an alert or error message (see LCD Error
Messages on page 133).
“yes,” to scroll through choices, or to change values while entering the printer
password.
When in Setup mode, scrolls the LCD to the previous parameter. Press and hold to
scroll quickly.
“no,” to scroll through choices, or to change the cursor position while entering the
printer password.
Enters and exits Setup mode.
• When in Setup mode, scrolls the LCD to the next parameter. Press and hold to
scroll quickly.
• When exiting Setup mode, saves any changes that you made in the configuration
and calibration sequence.
Calibrates the printer for the following:
• Media length
• Media type (continuous or non-continuous)
• Print method (direct thermal or thermal transfer)
• Sensor values
Starts or stops printer operation, or removes error messages and clears the LCD.
• If the printer is idle, it enters Pause mode immediately.
• If the printer is printing, the label is completed before the printer pauses.
Forces the printer to feed one blank label each time the button is pressed.
• If the printer is idle or paused, the label is fed immediately.
• If the printer is printing, the label is fed after printing finishes.
Cancels print jobs when the printer is paused.
Pressing
CANCEL once has these effects:
• Cancels the label format that is currently printing.
• If no label format is printing, the next one to be printed is canceled.
• If no label formats are waiting to be printed,
Pressing and holding
CANCEL clears the printer’s entire label format memory,.
CANCEL is ignored.
When the formats are cleared, the DATA light turns off.
P1009874-004Xi4™/RXi4™ User Guide9/14/20
2
Printer Setup
This section provides the tasks that you must complete and the issues that you must consider
before you load and configure your printer.
Review this checklist, and resolve any issues before you set up or use your printer.
Unpack and Inspect the Printer Have you unpacked the printer and inspected it for
Select a Site Have you selected an appropriate location for the printer? If you have not,
Connect to a Data Source Have you determined how the printer will connect to a
Attach a Power Cord Do you have the correct power cord for your printer? If you are
Select Media Do you have the correct media for your application? If you are unsure,
Select Ribbon Do you need to use ribbon, and is the appropriate ribbon available, if
damage? If you have not, see Unpack and Inspect the Printer on page 19.
see Select a Site for the Printer on page 20.
data source (usually a computer)? For more information, see Select a Data Communication Interface on page 21.
unsure, see Power Cord Specifications on page 27. To attach the power cord and connect
the printer to a power source, see Connect the Printer to a Power Source on page 26.
see Types of Media on page 29.
needed? If you are unsure, see Ribbon Overview on page 31.
P1009874-004Xi4™/RXi4™ User Guide9/14/20
Handling the Printer
This section describes how to handle your printer.
Unpack and Inspect the Printer
When you receive the printer, immediately unpack it and inspect for shipping damage.
• Save all packing materials.
• Check all exterior surfaces for damage.
• Raise the media door, and inspect the media compartment for damage to components.
If you discover shipping damage upon inspection:
• Immediately notify the shipping company and file a damage report.
• Keep all packaging material for shipping company inspection.
• Notify your authorized Zebra reseller
Important • Zebra Technologies is not responsible for any damage incurred during the
shipment of the equipment and will not repair this damage under warranty.
Printer Setup
19
Store the Printer
If you are not placing the printer into immediate operation, repackage it using the original
packing materials. You may store the printer under the conditions shown in Table 1.
TemperatureRelative Humidity
–40°F to 140°F (–40° to 60°C)5% to 85% non-condensing
Ship the Printer
If you must ship the printer:
• Turn off (
• Remove any media, ribbon, or loose objects from the printer interior.
• Close the printhead.
• Carefully pack the printer into the original container or a suitable alternate container to
avoid damage during transit. A shipping container can be purchased from Zebra if the
original packaging has been lost or destroyed.
Table 1 • Storage Temperature and Humidity
O) the printer, and disconnect all cables.
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Printer Setup
20
Select a Site for the Printer
Consider the following when selecting an appropriate location for your printer.
Select a Surface
Select a solid, level surface of sufficient size and strength to accommodate the printer and
other equipment (such as a computer), if necessary. The choices include a table, countertop,
desk, or cart. For the printer’s weight and dimensions, see General Specifications on page 164.
Provide Proper Operating Conditions
This printer is designed to function in a wide range of environmental and electrical conditions,
including a warehouse or factory floor. For more information on the required conditions, see
General Specifications on page 164.
Table 2 shows the temperature and relative humidity requirements for the printer when it is
operating.
Table 2 • Operating Temperature and Humidity
ModeTemperatureRelative Humidity
Thermal Transfer41° to 104°F (5° to 40°C)20 to 85% non-condensing.
Direct Thermal32° to 104°F (0° to 40°C)20 to 85% non-condensing
Allow Proper Space
The printer should have enough space around it for you to be able to open the media door. To
allow for proper ventilation and cooling, leave open space on all sides of the printer.
Caution • Do not place any padding or cushioning material behind or under the printer
because this restricts air flow and could cause the printer to overheat.
Provide a Data Source
If the printer will be located away from the data source (such as a computer), the selected site
must provide the appropriate connections to that data source. For more information on the
types of communication interfaces and their limitations, see Select a Data Communication Interface on page 21.
Provide a Power Source
Place the printer within a short distance of a power outlet that is easily accessible.
P1009874-004Xi4™/RXi4™ User Guide9/14/20
Select a Data Communication Interface
Table 3 provides basic information about data communication interfaces that you can use to
connect your printer to a computer. You may send label formats to the printer through any data
communication interface that is available. Select an interface that is supported by both your
printer and your computer or your Local Area Network (LAN).
Table 3 also shows how to connect the different types of data cables to your printer and
computer. The connectors on the back of your computer may be in different locations than on
the sample computer shown in this section.
Caution • Ensure that the printer power is off (O) before connecting data communications
cables. Connecting a data communications cable while the power is on (
printer.
Table 3 • Data Communication Interfaces
Printer Setup
I) may damage the
21
Interface
Standard or
Optional
Description
RS-232 SerialStandardLimitations and Requirements
• Maximum cable length of 50 ft (15.24 m).
• You may need to change printer parameters to match the host
computer.
• You need to use a null-modem adaptor to connect to the printer
if using a standard modem cable.
Connections and Configuration The baud rate, number of
data and stop bits, the parity, and the XON/XOFF or DTR control
must match those of the host computer. See Standard Control
Panel Parameters on page 89 to view or change these parameters.
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Printer Setup
22
Table 3 • Data Communication Interfaces (Continued)
Interface
IEEE 1284
Bidirectional Parallel
Standard or
Optional
Description
StandardLimitations and Requirements
• Maximum cable length of 10 ft (3 m).
• Recommended cable length of 6 ft (1.83 m).
• No printer parameter changes required to match the host
computer.
Connections and Configuration No additional
configuration is necessary. An Ethernet print server (if installed)
takes up or covers this port on the printer.
USBStandardLimitations and Requirements
• Maximum cable length of 16.4 ft (5 m).
• No printer parameter changes required to match the host
computer.
Connections and Configuration No additional
configuration is necessary.
Caution • Be careful not to plug the USB cable into the wired
Ethernet print server connector on the printer because doing so
will damage the connector.
P1009874-004Xi4™/RXi4™ User Guide9/14/20
Table 3 • Data Communication Interfaces (Continued)
Printer Setup
23
Interface
Standard or
Optional
Description
Twinax/CoaxOptionalLimitations and Requirements
• Acts as an EBCDIC to ASCII converter.
• Allows for the ability to communicate with the printer in an
®
IBM
AS/400® environment.
Connections and Configuration No additional
configuration is necessary. To purchase this option, contact your
authorized Zebra reseller.
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Printer Setup
24
Table 3 • Data Communication Interfaces (Continued)
Interface
Internal wired
Ethernet print server
Standard or
Optional
Description
StandardLimitations and Requirements
• Can print to the printer from any computer on your LAN.
• Can communicate with the printer through the printer’s web
pages when in ZPL mode.
• The printer must be configured to use your LAN.
Connections and Configuration Refer to the ZebraNet
10/100 Print Server User and Reference Guide for configuration
instructions. A copy of this manual is available at
http://www.zebra.com/manuals or on the user CD that came with
your printer.
Note • To use this connection, you may need to remove a
factory-installed plug that is designed to keep someone
from accidentally plugging a USB connector into this port.
Wireless Ethernet
print server
OptionalLimitations and Requirements
• Can print to the printer from any computer on your Wireless
Local Area Network (WLAN).
• Can communicate with the printer through the printer’s web
pages when in ZPL mode.
• The printer must be configured to use your WLAN.
Configuration Refer to the ZebraNet Wireless User Guide for
configuration instructions. A copy of this manual is available at
http://www.zebra.com/manuals or on the user CD that came with
your printer.
Note • This connection covers or takes up the parallel port.
P1009874-004Xi4™/RXi4™ User Guide9/14/20
Data Cables and Wireless Cards
You must supply all data cables or wireless cards for your application.
Data Cables Ethernet cables do not require shielding, but all other data cables must be fully
shielded and fitted with metal or metallized connector shells. Unshielded data cables may
increase radiated emissions above the regulated limits.
To minimize electrical noise pickup in the cable:
• Keep data cables as short as possible.
• Do not bundle the data cables tightly with the power cords.
• Do not tie the data cables to power wire conduits.
Wireless Cards For supported wireless cards, refer to the ZebraNet Wireless User Guide. A
copy of the manual is available at http://www.zebra.com/manuals or on the user CD that came
with your printer.
Printer Setup
25
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Printer Setup
26
Connect the Printer to a Power Source
The AC power cord must have a three-prong female connector on one end that plugs into the
mating AC power connector at the rear of the printer. If a power cable was not included with
your printer, refer to Power Cord Specifications on page 27.
Caution • For personnel and equipment safety, always use an approved three-conductor
power cord specific to the region or country intended for installation. This cord must use an
IEC 320 female connector and the appropriate region-specific three-conductor grounded
plug configuration.
To connect the printer to a power source, complete these steps:
1. Toggle the printer power switch to the off (O) position.
2. Plug the power cord into the AC power connector (1) on the rear of the printer.
1
3. Plug the other end of the power cord into a power outlet near the printer.
4. Turn on (I) the printer.
The control panel LCD and lights activate, indicating that the printer is booting up.
P1009874-004Xi4™/RXi4™ User Guide9/14/20
Power Cord Specifications
Caution • For personnel and equipment safety, always use an approved three-conductor
power cord specific to the region or country intended for installation. This cord must use an
IEC 320 female connector and the appropriate region-specific, three-conductor grounded
plug configuration.
Depending on how your printer was ordered, a power cord may or may not be included. If one
is not included or if the one included is not suitable for your requirements, see Figure 4 and
refer to the following guidelines:
• The overall cord length must be less than 9.8 ft. (3 m).
• The cord must be rated for at least 10 A, 250 V.
• The chassis ground (earth) must be connected to ensure safety and reduce electromagnetic
interference.
Figure 4 • Power Cord Specifications
Printer Setup
27
2
1
4
AC power plug for your country—This should bear
1
3
the certification mark of at least one of the known
international safety organizations (Figure 5).
3-conductor HAR cable or other cable approved for
2
your country.
IEC 320 connector—This should bear the
3
certification mark of at least one of the known
international safety organizations (Figure 5).
Length 9.8 ft. (3 m). Rating 10 Amp, 250 VAC.
4
Figure 5 • International Safety Organization Certifications
9/14/20Xi4™/RXi4™ User GuideP1009874-004
Printer Setup
28
Install the Control Panel Keypad Cover
A protective cover for the control panel keypad is provided with your printer (Figure 6). Install
this optional cover if your printer will operate in a moist or dirty environment. This will help to
protect the keypad from damage.
Figure 6 • Control Panel Keypad Cover
To install the control panel keypad cover, complete these steps:
1. Remove the paper backing from the control panel keypad cover to expose the adhesive.
2. Carefully align the cover over the keypad. Press to make the cover adhere to the printer.
P1009874-004Xi4™/RXi4™ User Guide9/14/20
Types of Media
Important • Zebra strongly recommends the use of Zebra-brand supplies for continuous
high-quality printing. A wide range of paper, polypropylene, polyester, and vinyl stock has
been specifically engineered to enhance the printing capabilities of the printer and to prevent
premature printhead wear. To purchase supplies, go to http://www.zebra.com/howtobuy.
Your printer can use various types of media:
• Standard media—Most standard media uses an adhesive backing that sticks individual
labels or a continuous length of labels to a liner.
• Tag stock—Tags are usually made from a heavy paper. Tag stock does not have adhesive
or a liner, and it is typically perforated between tags.
• Radio frequency identification (RFID) “smart” media—RFID
media can be used in a printer that is equipped with an RFID
reader/encoder. RFID labels are made from the same materials and
adhesives as non-RFID labels. Each label has an RFID transponder
(sometimes called an “inlay”), made of a chip and an antenna,
embedded between the label and the liner. The shape of the transponder varies by
manufacturer and is visible through the label. All “smart” labels have memory that can be
read, and many have memory that can be encoded.
Printer Setup
29
Table 4 describes roll and fanfold media. Roll media is loaded into the printer while fanfold
media may be located inside or outside of the printer.
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Printer Setup
30
Table 4 • Roll and Fanfold Media
Media TypeHow It LooksDescription
Non-Continuous
Roll Media
Roll media is wound on a 3-in. (76-mm) core. Individual
labels are separated by one or more of the following methods:
• Web media separates labels by gaps, holes, or notches.
• Black mark media uses pre-printed black marks on the back
side of the media to indicate label separations.
• Perforated media has perforations that allow the labels or
tags to be separated from each other easily. The media may
also have black marks or other separations between labels
or tags.
Non-Continuous
Fanfold Media
Fanfold media is folded in a zigzag pattern. Fanfold media can
have the same label separations as non-continuous roll media.
The separations would fall on or near the folds.
Continuous
Roll Media
Roll media is wound on a 3-in. (76-mm) core.
Continuous roll media does not have gaps, holes, notches, or
black marks to indicate label separations. This allows the
image to be printed anywhere on the label. Sometimes a cutter
is used to cut apart individual labels.
P1009874-004Xi4™/RXi4™ User Guide9/14/20
Ribbon Overview
Ribbon is a thin film that is coated on one side with wax, resin, or wax resin, which is
transferred to the media during the thermal transfer process. The media determines whether
you need to use ribbon and how wide the ribbon must be.
When ribbon is used, it must be as wide as or wider than the media being used. If the ribbon is
narrower than the media, areas of the printhead are unprotected and subject to premature wear.
When to Use Ribbon
Thermal transfer media requires ribbon for printing while direct thermal media does not.
To determine if ribbon must be used with a particular media, perform a media scratch test.
To perform a media scratch test, complete these steps:
1. Scratch the print surface of the media rapidly with your fingernail.
2. Did a black mark appear on the media?
Printer Setup
31
If a black mark...Then the media is...
Does not appear on the mediaThermal transfer. A ribbon is required.
Appears on the mediaDirect thermal. No ribbon is required.
Coated Side of Ribbon
Ribbon can be wound with the coated side on the inside or outside (Figure 7). This printer can
only use ribbon that is coated on the outside. If you are unsure which side of a particular roll of
ribbon is coated, perform an adhesive test or a ribbon scratch test to determine which side is
coated.
Figure 7 • Ribbon Coated on Outside or Inside
OutsideInside
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Printer Setup
32
Adhesive Test
If you have labels available, perform the adhesive test to determine which side of a ribbon is
coated. This method works well for ribbon that is already installed.
To perform an adhesive test, complete these steps:
1. Peel a label from its liner.
2. Press a corner of the sticky side of the label to the outer surface of the roll of ribbon.
3. Peel the label off of the ribbon.
4. Observe the results. Did flakes or particles of ink from the ribbon adhere to the label?
If ink from the ribbon...Then...
Adhered to the labelThe ribbon is coated on the outside and can be used in
this printer.
Did not adhere to the labelThe ribbon is coated on the inside and cannot be used in
this printer. To verify this, repeat the test on the other
surface of the roll of ribbon.
Ribbon Scratch Test
Perform the ribbon scratch test when labels are unavailable.
To perform a ribbon scratch test, complete these steps:
1. Unroll a short length of ribbon.
2. Place the unrolled section of ribbon on a piece of paper with the outer surface of the
ribbon in contact with the paper.
3. Scratch the inner surface of the unrolled ribbon with your fingernail.
4. Lift the ribbon from the paper.
5. Observe the results. Did the ribbon leave a mark on the paper?
If the ribbon...Then...
Left a mark on the paperThe ribbon is coated on the outer surface.
Did not leave a mark on the
paper
The ribbon is coated on the inner surface and cannot be
used in this printer. To verify this, repeat the test on the
other surface of the roll of ribbon.
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3
Operations
This section provides the procedures for loading and calibrating the printer.
Note • Complete the tasks and resolve the issues in Printer Setup on page 17 before
The printer can use different print modes and options for label removal (Table 5). Use a print
mode that matches the media being used and the printer options available. For more
information on the types of media, see Types of Media on page 29. To select a print mode, see Select Print Mode on page 90.
Print Mode Descriptions and Printer Requirements
Table 5 • Print Modes and Printer Options
Print ModeWhen to Use/Printer Options RequiredPrinter Actions
Tear-Off
(default setting)
Peel-OffUse only if the printer has the Peel-Off or
CutterUse if the printer has a cutter option when
Delayed CutUse if the printer has a cutter option when
ApplicatorUse only if the printer is used with a
RewindUse if the printer has the Rewind option and
Use for most applications. This mode can
be used with any printer options and most
media types.
Rewind option.
you want the labels to be cut apart.
you want the printer to cut the labels apart
at a signal.
machine that applies labels.
you want the labels to rewind onto a core.
The printer prints label formats as it
receives them. The printer operator can tear
off the printed labels any time after they
print.
The printer peels the label from the liner
during printing and then pauses until the
label is removed. The backing is wound on
the rewind spindle, but the rewind plate is
not used.
The printer prints a label and then cuts it
free.
The printer prints a label, pauses, and cuts
the label when it receives the ~JK (delayed
cut) ZPL command.
The printer prints a label when it receives a
signal from the applicator.
The printer prints without pausing between
labels. The media is wound onto a core after
printing. The rewind plate is used.
If your printer has a cutter, the media is
threaded through the cutter, but the labels
are not cut.
RFIDUse when printing multiple RFID labels in
Tear-Off mode to improve throughput time.
P1009874-004Xi4™/RXi4™ User Guide9/14/20
The printer does not backfeed between
labels. When the last label prints, the printer
waits 1 second for another label format
before feeding the last printed label to the
tear-off position.
Media Paths
Table 6 shows the media paths for print mode and printer option combinations using roll
media. Fanfold media uses the same print modes and printer options as roll media. RFID
printers can use all of these printer options and have the same media paths.
Table 6 • Media Paths for Print Modes with Various Printer Options
Operations
35
Print ModePrinter Option
Tear-OffPrinters with any
printer options can
use Tear-Off mode
Peel-Off or
Applicator
Rewind (shown) or
Peel (not shown)
Media Path
Red solid lines = media, Blue dotted lines = backing only
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Operations
Table 6 • Media Paths for Print Modes with Various Printer Options (Continued)
Print ModePrinter Option
CutterCutter
RewindRewind (without
Cutter option)
Media Path
Red solid lines = media, Blue dotted lines = backing only
P1009874-004Xi4™/RXi4™ User Guide9/14/20
Prepare the Media for Loading
You can use roll media or fanfold media in your printer. Roll media hangs on and is loaded
from the media supply hanger. Fanfold media is stored away from or in the bottom of the
printer and can drape across the media supply hanger.
Roll Media
To place roll media on the media supply hanger, complete these steps:
1. Raise the media door.
Operations
37
2. Remove and discard any tags or labels that are dirty or that are held by adhesives or tape.
Tag StockLabels
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Operations
3. Follow the instructions for your printer model to insert media into the printer.
110Xi4/R110Xi4 600 dpi
a.Place the roll of media on the media supply spindle. Push the roll back as far as it will
go.
110Xi4/R110Xi4 200 dpi and 300 dpiOther Xi4 Models
a.Pull out the media supply guide as far as it goes.a.Slide out and flip down the media supply guide.
b.Place the roll of media on the media supply
hanger. Push the roll as far back as it will go.
b.Place the roll of media on the media supply
hanger. Push the roll back as far as it will go.
P1009874-004Xi4™/RXi4™ User Guide9/14/20
110Xi4/R110Xi4 200 dpi and 300 dpiOther Xi4 Models
Operations
39
c.Slide in the media supply guide until it touches
the edge of the roll.
c.Flip up the media supply guide.
d.Slide in the media supply guide until it touches
the edge of the roll.
4. Continue with the media loading procedure for the desired print mode.
•Load Media in Tear-Off Mode on page 42
•Load Media in Peel-Off Mode on page 46
•Load Media in Cutter Mode on page 53
•Load Media in Rewind Mode on page 58
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Operations
Fanfold Media
You can store fanfold media behind the printer (rear feed) or under the printer (bottom feed).
Using the media supply hanger is optional.
To load fanfold media, complete these steps:
1. Raise the media door.
2. Thread the fanfold media through the bottom access slot (1) or the rear access slot (2).
If using...Then use this access slot...
Bottom feed
1
P1009874-004Xi4™/RXi4™ User Guide9/14/20
If using...Then use this access slot...
Rear feed
(shown using a media
supply hanger)
a.Slide out and, if applicable, flip down the media supply
guide.
Operations
2
41
b.Drape the media over the media supply hanger or media
spindle.
3. If applicable, flip up the media supply guide. Slide in the
media supply guide until it touches the edge of the media.
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Operations
42
Load Media in Tear-Off Mode
Follow these instructions to operate the printer in Tear-Off mode.
Caution • While performing any tasks near an open printhead, remove all rings, watches,
hanging necklaces, identification badges, or other metallic objects that could touch the
printhead. You are not required to turn off the printer power when working near an open
printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose
all temporary settings, such as label formats, and you must reload them before you resume
printing.
1. Set the printer to Tear-Off mode. See Select Print Mode on page 90 for instructions.
2. Insert media into the printer. See Prepare the Media for Loading on page 37 for
instructions.
3. Open the printhead assembly by rotating the printhead-open lever (1) counter-clockwise.
1
4. Loosen the thumb screw (not visible from this angle) that is located on the bottom of the
outer media guide (
1).
1
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Operations
5. Slide the outer media guide (1) all the way out.
1
6. If your printer includes a media dancer assembly (1), thread the media under the media
dancer assembly roller. For all printers, thread the media under the media guide roller (
and then the upper media sensor (
Important • Make sure that you thread the media under these components. If you thread
3).
the media over them, the media obstructs the ribbon sensor and causes a false
RIBBON OUT error.
43
2)
3
2
1
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Operations
7. Push the media forward until it passes under the printhead assembly (1), under the
snap plate (
2), and then over the platen roller (3).
1
2
3
8. Align the media with the inner media guide (1). Slide in the outer media guide (2) until it
just touches the edge of the media.
1
2
P1009874-004Xi4™/RXi4™ User Guide9/14/20
Operations
9. Tighten the thumb screw (not visible from this angle) that is located on the bottom of the
outer media guide (
1).
1
10. Push down the printhead assembly (1), and then rotate the printhead-open lever (2)
clockwise until it locks into place.
45
12
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46
Load Media in Peel-Off Mode
Peel-Off mode (Figure 8) advances one label at a time. The printer does not print another label
until the first label is removed. The
backing is wound on the rewind spindle, but the rewind plate is not used.
TAKE LABEL light flashes until the label is removed. The
Figure 8 • Media Loaded in Peel-Off Mode
1
13
12
11
10
Printhead-open lever
1
Media guide
2
Media guide roller
3
Media supply guide
4
Media
5
Media supply hanger
6
Guide plate
7
Spindle hook
8
Rewind spindle
9
Label backing
10
Rewind plate (removed)*
11
Tear-off bar
12
Printed label
13
* In new printers, remove the protective plastic covering from the rewind plate
before using.
2
23
9
8
7
5
4
6
P1009874-004Xi4™/RXi4™ User Guide9/14/20
Caution • While performing any tasks near an open printhead, remove all rings, watches,
hanging necklaces, identification badges, or other metallic objects that could touch the
printhead. You are not required to turn off the printer power when working near an open
printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose
all temporary settings, such as label formats, and you must reload them before you resume
printing.
To set up the printer in Peel-Off mode, complete these steps:
1. Remove the rewind plate (if installed) from the front of the printer. Store it on the two
mounting screws on the inside of the printer base.
Operations
47
2. Set the printer to Peel-Off mode. See Select Print Mode on page 90 for instructions.
3. Insert media into the printer. See Prepare the Media for Loading on page 37 for
instructions.
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Operations
4. Open the printhead assembly by rotating the printhead-open lever (1) counter-clockwise.
1
5. Loosen the thumb screw (not visible from this angle) that is located on the bottom of the
outer media guide (
1).
6. Slide the outer media guide (1) all the way out.
1
1
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Operations
7. If your printer includes a media dancer assembly (1), thread the media under the media
dancer assembly roller. For all printers, thread the media under the media guide roller (
and then the upper media sensor (
Important • Make sure that you thread the media under these components. If you thread
3).
the media over them, the media obstructs the ribbon sensor and causes a false
RIBBON OUT error.
3
2
1
49
2)
8. Push the media forward until it passes under the printhead assembly (1), under the
snap plate (
2), and then over the platen roller (3).
1
2
3
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Operations
9. Extend approximately 36 in. (920 mm) of media out of the printer. Remove and discard
the labels from this exposed media.
10. Remove the hook from the rewind spindle.
11. If you are using a core, slide it onto the rewind spindle until it is flush against the guide
plate.
Note • A core is not required.
P1009874-004Xi4™/RXi4™ User Guide9/14/20
12. Wind the media liner counterclockwise around the rewind spindle.
a.Reinstall the hook. Insert the short end of the hook into the hole in the center of the
adjusting nut (
plate (
2).
1). Insert the long end of the hook into the small hole on the guide
2
Operations
51
1
b.Rotate the spindle counterclockwise several turns to wind the media liner over the
hook and remove any slack.
13. Align the media with the inner media guide (1). Slide in the outer media guide (2) until it
just touches the edge of the media.
1
2
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Operations
14. Tighten the thumb screw (not visible from this angle) that is located on the bottom of the
outer media guide (
1).
1
15. Push down the printhead assembly (1), and then rotate the printhead-open lever (2)
clockwise until it locks into place.
12
The backing winds on the rewind spindle or core.
16. For instructions for removing the backing from the rewind spindle, see Remove Media
Liner from the Rewind Spindle on page 65.
P1009874-004Xi4™/RXi4™ User Guide9/14/20
Load Media in Cutter Mode
A cutter is a rotating knife with a self-sharpening blade that is attached to the front of the
printer. The cutter is used to cut individual labels as they are printed.
Figure 9 shows the printer loaded with labels in Cutter mode.
Figure 9 • Media Loaded in Cutter Mode
Operations
53
1
6
Printhead-open lever
1
Media guide
2
Media guide roller
3
Media supply guide
4
Media
5
Cutter
6
2
3
5
4
Caution • While performing any tasks near an open printhead, remove all rings, watches,
hanging necklaces, identification badges, or other metallic objects that could touch the
printhead. You are not required to turn off the printer power when working near an open
printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose
all temporary settings, such as label formats, and you must reload them before you resume
printing.
To set up the printer in Cutter mode, complete these steps:
1. Set the printer to Cutter mode. See Select Print Mode on page 90 for instructions.
2. Insert media into the printer. See Prepare the Media for Loading on page 37 for
instructions.
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Operations
3. Open the printhead assembly by rotating the printhead-open lever (1) counter-clockwise.
1
4. Loosen the thumb screw (not visible from this angle) that is located on the bottom of the
outer media guide (
1).
5. Slide the outer media guide (1) all the way out.
1
1
P1009874-004Xi4™/RXi4™ User Guide9/14/20
Operations
6. If your printer includes a media dancer assembly (1), thread the media under the media
dancer assembly roller. For all printers, thread the media under the media guide roller (
and then the upper media sensor (
Important • Make sure that you thread the media under these components. If you thread
3).
the media over them, the media obstructs the ribbon sensor and causes a false
RIBBON OUT error.
3
2
1
55
2)
7.
Caution • The cutter blade is sharp. Do not touch or rub the blade with your fingers.
Thread the media forward until it passes under the printhead assembly (1), under the
snap plate (
2), and through the cutter assembly (3).
1
2
3
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Operations
8. Align the media with the inner media guide (1). Slide in the outer media guide (2) until it
just touches the edge of the media.
1
2
9. Tighten the thumb screw (not visible from this angle) that is located on the bottom of the
outer media guide (
1).
1
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Operations
10. Push down the printhead assembly (1), and then rotate the printhead-open lever (2)
clockwise until it locks into place.
12
57
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Operations
58
Load Media in Rewind Mode
Rewind mode (Figure 10) allows the media to be wound on a core after printing. This section
shows how to load media for Rewind mode in printers that do not have a Cutter option.
Figure 10 • Media Loaded in Rewind Mode
1
10
9
Printhead-open lever
1
Media guide
2
Media guide roller
3
Media supply guide
4
Labels
5
Guide plate
6
Spindle hook
7
Rewind spindle
8
Rewind plate (for Rewind mode only)*
9
Printed labels
10
* In new printers, remove the protective plastic covering from the rewind
plate before using.
2
8
3
7
6
5
4
P1009874-004Xi4™/RXi4™ User Guide9/14/20
Caution • While performing any tasks near an open printhead, remove all rings, watches,
hanging necklaces, identification badges, or other metallic objects that could touch the
printhead. You are not required to turn off the printer power when working near an open
printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose
all temporary settings, such as label formats, and you must reload them before you resume
printing.
To set up the printer in Rewind mode, complete these steps:
1. Remove the rewind plate from its storage location inside the printer.
2. Position the rewind plate so that the lip on the attached hook plate points down.
Operations
59
3
1
2
4
5
Upper slot
1
Lower slot
2
Rewind plate
3
Lip
4
Adjustable hook plate
5
3. Insert the hook plate lip 1/2 in. (13 mm) into the lower slot in the side plate.
4. Align the upper end of the rewind plate with the matching upper slot in the side plate.
5. Slide in the rewind plate until it stops against the printer’s main frame.
6. Set the printer to Rewind mode. See Select Print Mode on page 90 for instructions.
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Operations
7. Insert media into the printer. See Prepare the Media for Loading on page 37 for
instructions.
8. Open the printhead assembly by rotating the printhead-open lever (1) counter-clockwise.
1
9. Loosen the thumb screw (not visible from this angle) that is located on the bottom of the
outer media guide (
1).
10. Slide the outer media guide (1) all the way out.
1
1
P1009874-004Xi4™/RXi4™ User Guide9/14/20
Operations
11. If your printer includes a media dancer assembly (1), thread the media under the media
dancer assembly roller. For all printers, thread the media under the media guide roller (
and then the upper media sensor (
Important • Make sure that you thread the media under these components. If you thread
3).
the media over them, the media obstructs the ribbon sensor and causes a false
RIBBON OUT error.
3
2
1
61
2)
12. Push the media forward until it passes under the printhead assembly (1), under the
snap plate (
2), and then over the platen roller (3).
1
2
3
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Operations
13. Extend approximately 36 in. (920 mm) of media out of the printer. Remove and discard
the labels from this exposed media.
14. Remove the hook from the rewind spindle.
15. If you are using a core, slide it onto the rewind spindle until it is flush against the guide
plate.
Note • A core is not required.
16. Wind the media liner counterclockwise around the rewind spindle.
17. Reinstall the hook. Insert the short end of the hook into the hole in the center of the
adjusting nut (
1). Insert the long end of the hook into the small hole on the guide plate (2).
P1009874-004Xi4™/RXi4™ User Guide9/14/20
Operations
2
1
18. Rotate the spindle counterclockwise several turns to wind the media liner over the hook
and remove any slack.
63
19. Align the media with the inner media guide (1). Slide in the outer media guide (2) until it
just touches the edge of the media.
1
2
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Operations
20. Tighten the thumb screw (not visible from this angle) that is located on the bottom of the
outer media guide (
1).
1
21. Push down the printhead assembly (1), and then rotate the printhead-open lever (2)
clockwise until it locks into place.
12
The labels wind on the rewind spindle or core.
P1009874-004Xi4™/RXi4™ User Guide9/14/20
Remove Media Liner from the Rewind Spindle
Rewind mode uses the rewind spindle to wind media, while Peel-Off mode uses the rewind
spindle to wind used liner. Remove the media or the liner from the rewind spindle each time
that you change media.
Important • It is not necessary to turn off the power to remove media or liner from the
rewind spindle. If power is turned off, all label formats and images, as well as any
temporarily saved parameter settings stored in the printer’s internal memory, are lost. When
power is turned back on, these items must be reloaded.
To remove media or liner from the rewind spindle, complete these steps:
1. Has the media run out?
If...Then...
Noa.Create slack in the media or liner by rotating the rewind spindle
slightly clockwise.
Operations
65
b.Cut or tear the media or liner at the rewind spindle.
YesContinue with the next step.
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Operations
2. Pull out the spindle hook.
3. Slide the media or liner off of the rewind spindle.
P1009874-004Xi4™/RXi4™ User Guide9/14/20
Load Ribbon
Use the instructions in this section to load ribbon for use with thermal transfer labels. For
direct thermal labels, do not load ribbon in the printer. The ribbon path is slightly different for
printers with ribbon dancers (Figure 11).
Important • Use ribbon that is wider than the media to protect the printhead from wear.
Ribbon must be coated on the outside.
Without Ribbon DancerWith Ribbon Dancer
Figure 11 • Ribbon Path
Operations
67
Caution •
hanging necklaces, identification badges, or other metallic objects that could touch the
printhead. You are not required to turn off the printer power when working near an open
printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose
all temporary settings, such as label formats, and you must reload them before you resume
printing.
While performing any tasks near an open printhead, remove all rings, watches,
To load ribbon, complete these steps:
1. Align the arrow (1) on the ribbon take-up spindle knob with the notch (2) in the ribbon
take-up spindle.
12
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Operations
2. Align the segments of the ribbon supply spindle.
3. Orient the ribbon with the loose end unrolling clockwise.
4. Place the roll of ribbon on the ribbon supply spindle. Push the roll back as far as it will go.
5. A ribbon leader makes ribbon loading and unloading easier. Does your roll of ribbon have
paper or something else attached to the end to serve as a ribbon leader?
If…Then…
YesContinue with the next step.
No
a.Tear off a strip of media (labels and liner) about 6–12 in. (150–305 mm)
long from the roll.
b.Peel a label from the media strip.
c.Use this label (1) to attach the end of the ribbon (2) to the media strip (3).
The media strip acts as a leader.
231
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Operations
6. Open the printhead assembly by rotating the printhead-open lever counter-clockwise.
7. Does your printer contain a ribbon dancer assembly? (See Figure 11 on page 67 for the
ribbon dancer location.)
If...Then...
NoThread the ribbon over the media dancer assembly (1) and under the
ribbon guide roller (
2).
69
2
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70
Operations
If...Then...
Yes
a.Thread the ribbon through the ribbon dancer. The ribbon must go
under the upper roller (
b.Thread the ribbon under the ribbon guide roller (3).
1) and then over the lower roller (2).
3
2
8. Push the ribbon leader forward until it passes under the printhead assembly (1), over the
1
snap plate (2), and then over the platen roller (3).
1
2
3
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Operations
9. Bring the ribbon leader over the upper ribbon roller (1) and then toward the ribbon take-up
spindle (
2).
21
10. Wind the ribbon leader and attached ribbon counterclockwise around the ribbon take-up
spindle.
71
11. Rotate the spindle counterclockwise several turns to wind the ribbon and remove any
slack.
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Operations
12. Push down the printhead assembly (1), and then rotate the printhead-open lever (2)
clockwise until it locks into place.
12
Remove Used Ribbon
Remove used ribbon from the ribbon take-up spindle each time you change the roll of ribbon.
To remove used ribbon, complete these steps:
1. Has the ribbon run out?
If the ribbon...Then
Ran outContinue with the next step.
Did not run outCut or break the ribbon before the ribbon take-up spindle.
P1009874-004Xi4™/RXi4™ User Guide9/14/20
Operations
2. While holding the ribbon take-up spindle, turn the ribbon release knob clockwise until it
stops.
The ribbon release bars pivot down, easing the spindle’s grip on the used ribbon.
3. Slide the used ribbon off of the ribbon take-up spindle and discard.
73
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74
Calibrate the Printer
Calibrate the printer when it is first put into service. Calibration allows the printer to establish
the proper settings for the specific media and ribbon used in your application. You may
calibrate the printer at other times as needed. Table 7 shows the different methods for
calibration.
Table 7 • Types of Calibration
Type of CalibrationDescriptionWhen/How It Occurs
Auto-calibration The printer automatically sets the
value it detects for the spaces between
labels.
Long Calibration The printer does the following:
• feeds media and ribbon
• sets the values it detects for media
length, media type (continuous or
non-continuous), and print mode
(thermal transfer or direct thermal)
• updates the sensor values
Occurs at the following times:
• When the printer is first turned on if
CALIBRATION is selected for
MEDIAPOWERUP (see Select
Media Power-Up Option
on page 103).
• When the printer feeds media after
the printhead is closed if
CALIBRATION is selected for
HEAD CLOSE (see Select Head
Close Option on page 104).
• As part of both the sensor profile
and media and ribbon sensor
calibration procedures.
To perform a long calibration, do one
of the following:
• Press
• Select CALIBRATION for the
PAUSE on the control panel
to pause the printer, and then press
CALIBRATE.
MEDIA POWER UP or HEAD
CLOSE parameter (see Select
Media Power-Up Option
on page 103 or Select Head Close
Option on page 104).
Short CalibrationThe printer calibrates using the
current sensor values rather than
detecting the spaces between labels
and resetting the sensors. This
calibration sequence uses fewer labels
than the long calibration sequence, but
it is less reliable because the values
that are stored in the sensors could be
incorrect.
P1009874-004Xi4™/RXi4™ User Guide9/14/20
Select SHORT CAL for the
MEDIA
POWER UP or HEAD CLOSE
parameter (see Select Media
Power-Up Option on page 103 or
Select Head Close Option
on page 104.
Table 7 • Types of Calibration (Continued)
Type of CalibrationDescriptionWhen/How It Occurs
Operations
75
Sensor Profile
Calibration
Media and Ribbon
Sensor Sensitivity
Calibration
The printer auto-calibrates and prints
a media sensor profile.
One of the most common adjustments
to printer settings. The printer resets
the sensitivity of the sensors to detect
correctly the media and ribbon that
you are using. If you change the type
of ribbon and/or media, you might
need to reset the sensitivity of the
media and ribbon sensors. When the
sensors are at their new sensitivity, the
printer performs an auto-calibration.
Select the SENSOR PROFILE
option on the control panel. See Print Sensor Profile on page 98 for
instructions.
Select the
CALIBRATE
MEDIA AND RIBBON
option on the control
panel. See Calibrate Media and Ribbon Sensor Sensitivity on page 99
for instructions.
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Operations
XX
YY
ZZ
76
Adjust Transmissive Media Sensors
The transmissive media sensor assembly consists of two parts: a light source and a light
sensor. The lower media sensor is the light source, and the upper media sensor is the light
sensor. The media passes between the two parts.
Adjust these sensors only when the printer cannot detect the top of the labels. In this situation,
the control panel LCD displays
labels loaded in the printer. For non-continuous media with a notch or hole in the media, the
sensor must be directly above the notch or hole.
Upper Media Sensor
For the 220Xi4 The upper media sensor can be positioned along the inner portion of the
media (the side closest to the back frame of the printer).
For all other Xi4 models The upper media sensor can be positioned along the inner
portion of the media (the side closest to the back frame of the printer) or the outer portion of
the media (the side farthest from the back frame of the printer). Moving the media sensor to
the outer portion of the media should be performed only by a qualified service technician.
ERROR CONDITION PAPER OUT, even though there are
To reposition the upper media sensor along the inside portion of the media,
complete these steps:
1. Remove the ribbon (if ribbon is used).
2. Locate the upper media sensor adjustment screw (1). The upper media sensor eye is
directly below the adjustment screw head.
1
P1009874-004Xi4™/RXi4™ User Guide9/14/20
Operations
XX
YY
ZZXX
YY
ZZ
3. Using a thin, flat-blade screwdriver, loosen the upper media sensor adjustment screw.
77
4. Slide the upper media sensor along the slot to the desired position.
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XX
YY
ZZ
Operations
5. Tighten the adjustment screw to secure the upper media sensor in its new position.
6. Adjust the lower media sensor to match the new position of the upper media sensor. See
Lower Media Sensor on page 79.
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Lower Media Sensor
After you adjust the upper media sensor, adjust the lower media sensor to match its new
position.
To adjust the lower media sensor, complete these steps:
1. Locate the lower media sensor assembly under the rear roller. The sensor is a spring clip
holding a circuit board.
Operations
79
2. Slide the lower sensor until it is under the upper media sensor. Use the light that shines
from the lower sensor to help align it with the upper sensor. Gently pull the wires as
needed (wires should have a little slack).
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Operations
80
Adjust Printhead Pressure and Toggle Position
Print quality depends on the labels and ribbon used as well as the toggle pressure and position.
Make sure that your labels and ribbon are acceptable for your application. If they are, check
the toggle position and then the printhead pressure.
Toggle Position Adjustment
You may need to adjust the toggles if printing is too light on one side or if thick labels are used.
If the toggle pressure is too light or uneven, the labels and ribbon may slip.
To position the toggles, complete these steps:
1. Loosen the locking nuts (1) at the top of the toggle assemblies.
1
2. Slide the toggles until they provide even pressure on the media. For extremely narrow
media, position one toggle over the center of the labels, and decrease the pressure on the
unused toggle.
3. Tighten the locking nuts.
P1009874-004Xi4™/RXi4™ User Guide9/14/20
Printhead Pressure Adjustment
If positioning the toggles properly does not solve a print quality problem, try adjusting the
printhead pressure. Maximize printhead life by using the lowest pressure that produces the
desired print quality.
Caution • Observe proper electrostatic safety precautions when handling any
static-sensitive components such as circuit boards and printheads.
To adjust printhead pressure, complete these steps:
1. Print some labels at 2.4 in.(61 mm) per second by running the PAUSE Self Test
on page 153.
2. While printing labels, use the control panel controls to lower the darkness setting until the
labels are printing gray instead of black.
3. Loosen the upper knurled nuts on the toggle assemblies (1).
Operations
1
81
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82
Operations
4. Some media types require higher pressure to print well. For these media types, increase or
decrease pressure using the lower knurled nuts (
1) until the left and right edges of the
printed area are equally dark.
1
5. Using the control panel, increase the darkness to the desired level.
6. Tighten the upper knurled nuts.
P1009874-004Xi4™/RXi4™ User Guide9/14/20
4
Configuration
This section describes the control panel parameters that are used to configure the printer for
operation.
After you have installed the media and ribbon and the Power-On Self Test (POST) is complete,
the control panel displays
application using the control panel display and the buttons directly below it. If it becomes
necessary to restore the initial printer defaults, see FEED and PAUSE Self Test on page 157.
Important • Certain printing conditions may require that you adjust printing parameters,
such as print speed, darkness, or print mode. These conditions include (but are not
limited to):
• printing at high speeds
• peeling the media
• the use of extremely thin, small, synthetic, or coated labels
Because these and other factors affect print quality, run tests to determine the best
combination of printer settings and media for your application. A poor match may limit print
quality or print rate, or the printer may not function properly in the desired print mode.
Note • If the printer is operating on an IP network and you have a ZebraNet 10/100 Print
Server or Wireless Plus Print Server, you can change the printer’s parameters in these
additional ways:
• with ZebraLink™ WebView. For information, see the appropriate print server user guide.
• with ZebraNet Bridge. For information, see the ZebraNet Bridge Enterprise Printer Management User Guide.
PRINTER READY. You may now set printer parameters for your
Enter and Use Setup Mode
Use the LCD on the control panel to view and adjust printer settings through Setup mode.
When a parameter is changed, an asterisk (*) appears in the upper left corner of the display to
indicate that the value is different from the one currently active in the printer.
Press this key...To do the following...
SETUP/EXIT
SELECTselect or deselect a parameter.
PLUS (+)continue to the next parameter.
MINUS (-)return to the previous parameter in the cycle.
enter or exit Setup mode.
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Exit Setup Mode
When you exit setup mode, you have several options for saving, changing, or not changing
parameters.
To leave Setup mode, complete these steps:
1. Press SETUP/EXIT.
The LCD displays
2. Press PLUS (+) or MINUS (-) to display the save options:
LCDDescription
SAVE CHANGES.
Configuration
85
PERMANENT
TEMPORARY
CANCEL
LOAD DEFAULTS
LOAD LAST SAVE
DEFAULT NET
3. Press NEXT/SAVE to select the displayed choice.
When the configuration and calibration sequence is done,
Stores values in the printer even when power is turned off.
Saves the changes until power is turned off.
Cancels all changes made since you entered Setup mode,
except for changes made to the darkness and tear-off settings,
which go into effect as soon as they are made.
Restores all parameters other than the network settings back to
the factory defaults. Use care when loading defaults because
you will need to reload all settings that you changed manually.
Note • On non-RFID printers, loading factory defaults
causes the printer to auto-calibrate.
Loads values from the last permanent save.
Restores the wired and wireless network settings back to
factory defaults.
PRINTER READY displays.
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Configuration
86
Change Password-Protected Parameters
Certain parameters, including the communication parameters, are password-protected by
factory default.
Caution • Do not change password-protected parameters unless you have a complete
understanding of the parameters’ functions. If the parameters are set incorrectly, the printer
may function unpredictably.
The first time that you attempt to change a password-protected parameter, the printer displays
ENTER PASSWORD. Before you can change the parameter, you must enter the four-digit
numeric password. After you have entered the password correctly, you do not have to enter it
again unless you leave Setup mode by pressing
To enter a password for a password-protected parameter, complete
these steps:
1. At the password prompt, use MINUS (-) to change the selected digit position.
2. When you have selected the digit that you wish to change, use PLUS (+) to increase the
selected digit value. Repeat these two steps for each digit of the password.
SETUP/EXIT or by turning off (O) the printer.
3. After entering the password, press NEXT/SAVE.
The parameter you selected to change is displayed. If the password was entered correctly,
you can change the value.
Default Password Value
The default password value is 1234. The password can be changed using the Zebra
Programming Language (ZPL) command
pages (ZebraNet
®
10/100 Print Server or Wireless Plus Print Server required).
^KP (Define Password) or using the printer’s web
Disable the Password Protection Feature
You can disable the password protection feature so that it no longer prompts you for a
password by setting the password to 0000 via the
password-protection feature, send the ZPL command
1 to 9999.
^KP ZPL command. To re-enable the
^KPx, where x can be any number from
P1009874-004Xi4™/RXi4™ User Guide9/14/20
Print a Configuration Label
A configuration label lists the printer settings that are stored in configuration memory. After
you load the media and ribbon (if necessary), print a configuration label as a record of your
printer’s current settings. Keep the label to use when troubleshooting printing problems.
To print a configuration label, complete these steps:
1. On the control panel, press SETUP/EXIT.
2. Press NEXT/SAVE or PREVIOUS to scroll through the parameters until you reach
LIST SETUP.
3. Press PLUS (+) to confirm printing.
A configuration label prints (Figure 12).
Figure 12 • Sample Configuration Label
Xi4RXi4
Configuration
87
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Configuration
88
Print a Network Configuration Label
If you are using a print server, you can print a network configuration label after the printer is
connected to the network.
To print a network configuration label, complete these steps:
1. On the control panel, press SETUP/EXIT.
2. Press NEXT/SAVE or PREVIOUS to scroll through the parameters until you reach
LIST NETWORK.
3. Press PLUS (+) to confirm printing.
A network configuration label prints (Figure 13). An asterisk designates whether the
wired or wireless print server is active. If no wireless print server is installed, the wireless
portion of the label does not print.
Figure 13 • Network Configuration Label (with a Wireless Print Server installed)
asterisk
indicating the
active print
server
P1009874-004Xi4™/RXi4™ User Guide9/14/20
Standard Control Panel Parameters
Table 8 shows parameters in the order in which they are displayed when you press
NEXT/SAVE after entering Setup mode. For parameters that do not appear in this table, see
Additional Control Panel Parameters on page 111.
Note • Your label preparation software or the printer driver may override adjustments made
through the control panel. Refer to the software or driver documentation for more
information.
Table 8 • Printer Parameters (Sheet 1 of 22)
Configuration
89
Language/Parameter
Action/Explanation
Adjust Print Darkness
Darkness (burn duration) settings depend on a variety of factors, including
ribbon type, media type, and the condition of the printhead. You may adjust
the darkness for consistent high-quality printing.
Important • Set the darkness to the lowest setting that provides
good print quality. If the darkness is set too high, the ink may
smear, the ribbon may burn through, or the printhead may wear
prematurely.
If printing is too light or if there are voids in printed areas, increase the
darkness. If printing is too dark or if there is spreading or bleeding of
printed areas, decrease the darkness.
The FEED Self Test on page 154 can be used to determine the best darkness
setting. You may want to adjust darkness while performing the PAUSE Self
Test on page 153. Because the darkness setting takes effect immediately,
you can see the results on labels that are currently printing. Darkness
settings also may be changed by the driver or software settings.
Default Value: +4.0
Range: 0 to +30.0
To change the value shown:
1.Press PLUS (+) to increase darkness.
2.Press MINUS (-) to decrease darkness.
Adjust Print Speed
Adjusts the speed for printing a label (given in inches per second). Slower
print speeds typically yield better print quality. Print speed changes take
effect upon exiting Setup mode.
Default Value: 2 IPS
Range: Varies by printer type (see Print Specifications by Model
on page 165 for values by model)
To change the value shown:
1.Press PLUS (+) to increase the value.
2.Press MINUS (-) to decrease the value.
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Configuration
90
Table 8 • Printer Parameters (Sheet 2 of 22)
Language/Parameter
Action/Explanation
Adjust the Tear-Off Position
This parameter establishes the position of the media over the
tear-off/peel-off bar after printing.
See Figure 14. Higher numbers move the media out (the tear line moves
closer to the leading edge of the next label), and lower numbers move the
media in (the tear line moves closer to the edge of the label just printed).
Figure 14 • Tear-Off Position Adjustment
1
2
Media direction
1
Factory-set tear line location at position 00
2
Default Value: 0
Range: -120 to +120
To change the value shown:
1.Press PLUS (+) to increase the value. Each press adjusts the tear-off
position by four dot rows.
2.Press MINUS (-) to decrease the value. Each press adjusts the tear-off
position by four dot rows.
Select Print Mode
This parameter tells the printer how printed labels will be removed. Make
sure that you select a print mode that is compatible with your printer and
printer options. For information about how the print modes work with
different printer options, see Print Modes and Printer Options on page 34.
Default Value (non-RFID printers): TEAR-OFF
Default Value (RFID printers): RFID MODE
Selections: TEAR-OFF, PEEL-OFF, CUTTER, DELAYED CUT, RFID
MODE, REWIND
Note • RFID MODE should only be used with RFID media on
RFID printers.
To change the value shown:
1.Press PLUS (+) or MINUS (-) to scroll through the options.
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Table 8 • Printer Parameters (Sheet 3 of 22)
Configuration
91
Language/Parameter
Action/Explanation
Set Media Type
This parameter tells the printer the type of media that you are using (see
Types of Media on page 29 for more information). Selecting continuous
media requires that you include a label length instruction in your label
format (
^LLxxxx if you are using ZPL or ZPL II).
When non-continuous media is selected, the printer feeds media to
calculate label length (the distance between two recognized registration
points of the inter-label gap, webbing, or alignment notch or hole).
Default Value: NON-CONTINUOUS
Selections: NON-CONTINUOUS, CONTINUOUS
To change the value shown:
1.Press PLUS (+) or MINUS (-) to scroll through the options.
Set Sensor Type
This parameter tells the printer whether you are using media with a web
(gap/space between labels, notch, or hole) to indicate the separations
between labels or if you are using media with a black mark printed on the
back. If your media does not have black marks for registration on the back,
leave your printer at the default (WEB).
Default Value: WEB
Selections: WEB, MARK
To change the value shown:
1.Press PLUS (+) or MINUS (-) to toggle between the options.
Select Print Method
The print method parameter tells the printer the method of printing that you
want to use: direct thermal (no ribbon) or thermal transfer (using thermal
transfer media and ribbon).
Default Value: THERMAL-TRANS.
Selections: THERMAL-TRANS., DIRECT THERMAL
To change the value shown:
1.Press PLUS (+) or MINUS (-) to scroll through the options.
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Configuration
92
Table 8 • Printer Parameters (Sheet 4 of 22)
Language/Parameter
Action/Explanation
Set Print Width
This parameter specifies the printable area across the width of the label.
Table 9 shows the ranges and default values for print width, which are
based on the printer model and the printhead resolution.
Table 9 • Print Width Ranges and Maximum Values
Printhead
Resolution
200 dpi
300 dpi
600 dpi
110Xi4/R110Xi4140Xi4, 170Xi4, 220Xi4
Default Value: 832
Range: 2 to 832 dots
Default Value: 1248
Range: 2 to 1248 dots
Default Value: 2496
Printer
Default Value: 1344
Range: 2 to 1344 dots
Default Value: 1984
Range: 2 to 1984 dots
N/A
Range: 2 to 2496 dots
Note • Setting the width too narrow can result in portions of a label
format not being printed on the media. Setting the width too wide
wastes formatting memory and can cause printing off of the label
and on the platen roller. This setting can affect the horizontal
position of the label format if the image was inverted using the
^POI ZPL II command.
To change the value shown:
1.Press PLUS (+) or MINUS (-) to change the value shown.
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Table 8 • Printer Parameters (Sheet 5 of 22)
Configuration
93
Language/Parameter
Action/Explanation
Set Maximum Label Length
This parameter is used during the media portion of the calibration process.
Always set maximum label length to a value that is at least 1.0 in.
(25.4 mm) greater than the actual label length (Figure 15). If the value is set
to a smaller value than the label length, the printer assumes that continuous
media is loaded, and the printer cannot calibrate.
For example, if the label length is 5.0 inches (126 mm) including the
interlabel gap, set the parameter for 6.0 inches (152 mm). If the label length
is 7.5 inches (190 mm), set the parameter for 9.0 inches (229 mm).
Figure 15 • Label Length
2
}
3
1
Label length (including interlabel gap)
1
Interlabel gap
2
Set maximum label length to approximately this value
3
Default Value: 39.0 inches (988 mm)
Selections: Values are adjustable in one-inch (25.4 mm) increments
To change the value shown:
1.Press PLUS (+) or MINUS (-) to change the value shown.
Set Supplies Low Warning
When this feature is enabled, the printer provides a warning when the
media or ribbon level is low.
Default Value: DISABLED
Selections: ENABLED, DISABLED
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Configuration
94
Table 8 • Printer Parameters (Sheet 6 of 22)
Language/Parameter
Action/Explanation
Set Early Warning for Maintenance
When this feature is enabled, the printer provides warnings when the
printhead needs to be cleaned.
Default Value: MAINT. OFF
Selections: MAINT. OFF, MAINTENANCE ON
To change the Early Warning settings:
1.When the LCD displays EARLY WARNING MAINTENANCE, press
PLUS (+) or MINUS (-) to toggle between OFF and ON. (If you are
prompted for a password, enter your password using the instructions in
Change Password-Protected Parameters on page 86.)
2.Exit Setup mode and save changes to enable additional parameters
related to the early warning system.
3.Enter Setup mode again and go to the following parameters to enter the
printhead cleaning interval and the printhead life.
Set Printhead Cleaning Interval for Early Warning
This parameter appears only when Early Warning for Maintenance is
enabled. This value should correspond to the length of the media or ribbon
roll that you are using.
Default Value: 450 M/1476 FT
Selections: 0 M/0 FT to 450 M/1476 FT in 50 M increments
To change the value shown:
1.Press PLUS (+) or MINUS (-) to set the printhead cleaning interval to
the desired number of inches of media or ribbon.
When the printhead reaches the set length,
PRINTHEAD
appears on the LCD. If the alert function is enabled, the
WARNING CLEAN
printer generates an alert.
Reset Printhead Cleaning Counter for Early Warning
This parameter appears only when Early Warning for Maintenance is
enabled.
To reset the printhead cleaning counter:
1.Did you clean the printhead?
• If you cleaned the printhead, press
• If you did not clean the printhead, press
PLUS (+) to select YES.
MINUS (-) to select NO.
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Table 8 • Printer Parameters (Sheet 7 of 22)
Configuration
95
Language/Parameter
Action/Explanation
Set Printhead Life for Early Warning
This parameter appears only when Early Warning for Maintenance is
enabled. Set this value to the number of inches of media that the printhead
is expected to print.
Default Value: 1,000,000 inches
Range: 100 to 1,000,000 inches
To change the value shown:
1.Press MINUS (-) to move the cursor.
2.Press PLUS (+) to increase the value of the digit.
When the printhead reaches the set length,
appears on the LCD. If the alert function is enabled, the printer
HEAD
WARNING REPLACE
generates an alert.
Reset Printhead Life Counter for Early Warning
This parameter appears only when Early Warning for Maintenance is
enabled.
To reset the printhead life counter:
1.Did you replace the printhead?
• If you replaced the printhead, press
• If you did not replace the printhead, press
PLUS (+) to select YES.
MINUS (-) to select NO.
View Non-Resettable Counter
This parameter displays the total length of media that the printer has
printed. You can use firmware commands to change the unit of measure
and reset this counter. Refer to the Programming Guide for the printer
language being used.
View User-Controlled Counter 1
This parameter displays the total length of media that the printer has printed
since this parameter was last reset. You can use firmware commands to
change the unit of measure and reset this counter. Refer to the
Programming Guide for the printer language being used.
View User-Controlled Counter 2
This parameter displays the total length of media that the printer has printed
since this parameter was last reset. You can use firmware commands to
change the unit of measure and reset this counter. Refer to the
Programming Guide for the printer language being used.
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Configuration
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Table 8 • Printer Parameters (Sheet 8 of 22)
Language/Parameter
Action/Explanation
Print Counter Readings
Prints a label that lists the odometer readings for the following:
• the non-resettable counter
• the two user-controlled counters
• the Early Warning for Maintenance counters, which indicate when the
printhead was last cleaned and the printhead life
If the Early Warning for Maintenance feature is disabled, the counters
related to it do not print.
To print a list of the odometer readings:
1.Press PLUS (+) to print the odometer readings.
List Fonts
This option prints a label that lists the available fonts in the printer,
including standard printer fonts plus any optional fonts. Fonts may be
stored in RAM or Flash memory.
To print a list of the available fonts:
1.Press PLUS (+) to select PRINT.
List Bar Codes
This option prints a label that lists the available bar codes in the printer. Bar
codes may be stored in RAM or Flash memory.
To print a list of the available bar codes:
1.Press PLUS (+) to select PRINT.
List Images
This option prints a label that lists the available images stored in the
printer’s RAM, Flash memory, or optional memory card.
To print a list of the available images:
1.Press PLUS (+) to select PRINT.
List Formats
This option prints a label that lists the available formats stored in the
printer’s RAM, Flash memory, or optional memory card.
To print a list of the available formats:
1.Press PLUS (+) to select PRINT.
List Setup
This option prints a configuration label (see Figure 12 on page 87), which
lists the current printer configuration.
To print a configuration label:
1.Press PLUS (+) to select PRINT.
P1009874-004Xi4™/RXi4™ User Guide9/14/20
Table 8 • Printer Parameters (Sheet 9 of 22)
Configuration
97
Language/Parameter
Action/Explanation
List Network Settings
This option prints a network configuration label (see Figure 13
on page 88), which lists the settings for any print server that is installed.
To print a network configuration label:
1.Press PLUS (+) to select PRINT.
List All
This option prints labels that list the available fonts, bar codes, images,
formats, and the current printer and network configurations.
To print labels for all settings:
1.Press PLUS (+) to select PRINT.
Initialize Flash Memory
This option erases all previously stored information from Flash memory.
Caution • This option completely erases the Flash memory.
To initialize Flash memory:
1.If prompted for a password, enter the printer password. For
instructions, see Change Password-Protected Parameters on page 86.
The display shows
2.Press PLUS (+) to select YES.
The display shows
3.Do you want to continue?
• Press
MINUS (-) to select NO to cancel the request and return to the
INITIALIZE FLASH?
ARE YOU SURE?.
INITIALIZE FLASH prompt.
• Press
PLUS (+) to select YES and begin initialization.
When initialization is complete, the control panel displays
INITIALIZING COMPLETED.
Note • Depending on the amount of free FLASH memory,
initialization may take up to 1 minute to complete.
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Configuration
98
Table 8 • Printer Parameters (Sheet 10 of 22)
Language/Parameter
Action/Explanation
Print Sensor Profile
A sensor profile shows sensor settings compared to actual sensor readings.
This label (which will extend across several actual labels or tags) can be
used to troubleshoot printing problems. To interpret the results of the
sensor profile, see Sensor Profile on page 159.
To print a sensor profile:
1.Press PLUS (+) to start this standard calibration procedure and print a
media sensor profile.
2.If the sensitivity of the sensors must be adjusted, perform Calibrate
Media and Ribbon Sensor Sensitivity on page 99.
P1009874-004Xi4™/RXi4™ User Guide9/14/20
Table 8 • Printer Parameters (Sheet 11 of 22)
Configuration
99
Language/Parameter
Action/Explanation
Calibrate Media and Ribbon Sensor Sensitivity
Use this procedure to adjust sensitivity of media and ribbon sensors.
Important • Follow this procedure exactly as presented. All of the
steps must be performed even if only one of the sensors requires
adjustment. You may press
MINUS (-) at any step in this procedure
to cancel the process.
To perform a media and ribbon sensor calibration:
1.Press PLUS (+) to start the calibration procedure.
LOAD BACKING prompt displays.
The
2.Open the printhead.
3.Remove approximately 8 in. (203 mm) of labels from the backing, and
pull the media into the printer so that only the backing is between the
media sensors.
4.Leave the printhead open.
5.Press PLUS (+) to continue.
REMOVE RIBBON prompt displays.
The
6.Remove the ribbon (if used).
7.Close the printhead.
8.Press PLUS (+) to continue.
The message
CALIBRATING PLEASE WAIT displays.
The printer adjusts the scale (gain) of the signals that it receives from
the media and ribbon sensors based on the specific media and ribbon
combination being used. On the sensor profile, this essentially
corresponds to moving the peak of the graph up or down to optimize
the readings for your application.
When calibration is complete,
9.Open the printhead and pull the media forward until a label is
RELOAD ALL displays.
positioned under the media sensor.
10. Reload the ribbon (if used).
11. Close the printhead.
12. Press PLUS (+) to continue.
The printer performs an auto-calibration. During this process, the
printer checks the readings for the media and ribbon based on the new
scale established, determines the label length, and determines the print
mode. To see the new readings on the new scale, print a sensor profile.
Set Parallel Communications
Select the communications port that matches the one being used by the host
computer.
1.Press PLUS (+) or MINUS (-) to scroll through the options.
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100
Configuration
Table 8 • Printer Parameters (Sheet 12 of 22)
Language/Parameter
Action/Explanation
Set Serial Communications
Select the communications port that matches the one being used by the host
computer. This setting applies only when the serial port is used.
Note • Select RS232 if you are using an external adapter to enable
RS422/485 operation.
Default Value: RS232
Selections: RS232, RS422/485, RS485 MULTIDROP
To change the value shown:
1.Press PLUS (+) or MINUS (-) to scroll through the options.
Set Baud
This setting applies only when the serial port is used. The baud setting of
the printer must match the baud setting of the host computer for accurate
communications to take place. Select the value that matches the one being
used by the host computer.
1.Press PLUS (+) or MINUS (-) to scroll through the options.
Set Data Bits
This setting applies only when the serial port is used. The data bits of the
printer must match the data bits of the host computer for accurate
communications to take place. Set the data bits to match the setting being
used by the host computer.
Default Value: 8 BITS
Selections: 7 BITS, 8 BITS
To change the value shown:
1.Press PLUS (+) or MINUS (-) to toggle between the options.
Set Parity
This setting applies only when the serial port is used. The parity of the
printer must match the parity of the host computer for accurate
communications to take place. Select the parity that matches the one being
used by the host computer.
Default Value: NONE
Selections: EVEN, ODD, NONE
To change the value shown:
1.Press PLUS (+) or MINUS (-) to scroll through the options.
P1009874-004Xi4™/RXi4™ User Guide9/14/20
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