Zebra 01993-800 User Manual

Zebra® TTP 2100

Kiosk Ticket Printer

Operator Guide

P1021708-001

© 2009 ZIH Corp. The copyrights in this manual and the software and/or firmware in the printer described

therein are owned by ZIH Corp. and Zebra’s licensors. Unauthorized reproduction of this manual or the software
and/or firmware in the printer may result in imprisonment of up to one year and fines of up to $10,000
(17 U.S.C.506). Copyright violators may be subject to civil liability.

This product may contain ZPL

®

, ZPL II®, and ZebraLink™ programs; Element Energy Equalizer™ Circuit; E3™;

and Monotype Imaging fonts. Software © ZIH Corp. All rights reserved worldwide.

ZebraLink, Element Energy Equalizer, E

3

and all product names and numbers are trademarks, and Zebra, the Zebra

head graphic, ZPL and ZPL II are registered trademarks of ZIH Corp. All rights reserved worldwide.

All other brand names, product names, or trademarks belong to their respective holders. For additional trademark
information, please see “Trademarks” on the product CD.

Proprietary Statement This manual contains proprietary information of Zebra Technologies Corporation and its

subsidiaries (“Zebra Technologies”). It is intended solely for the information and use of parties operating and
maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed
to any other parties for any other purpose without the express, written permission of Zebra Technologies Corporation.

Product Improvements Continuous improvement of products is a policy of Zebra Technologies Corporation.

All specifications and designs are subject to change without notice.

Liability Disclaimer Zebra Technologies Corporation takes steps to ensure that its published Engineering

specifications and manuals are correct; however, errors do occur. Zebra Technologies Corporation reserves the right
to correct any such errors and disclaims liability resulting therefrom.

Limitation of Liability In no event shall Zebra Technologies Corporation or anyone else involved in the creation,

production, or delivery of the accompanying product (including hardware and software) be liable for any damages
whatsoever (including, without limitation, consequential damages including loss of business profits, business
interruption, or loss of business information) arising out of the use of, the results of use of, or inability to use such
product, even if Zebra Technologies Corporation has been advised of the possibility of such damages. Some
jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation
or exclusion may not apply to you.

Contents

1 • Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2 • Product Presentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Presenter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Eject Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Hold Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Feed Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Power Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

3 • Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Installing a Paper Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Top of Form (TOF) Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Selecting Fork (Transmissive) or Reflex (Black Mark) TOF Sensor . . . . . . . . . . . . . 16

Positioning the TOF Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Calibrating the TOF Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installation Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Quick-Fit Hubs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Design Your Own Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Electrostatic Discharges and Earth Currents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Ambient Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Installing a Paper-low Sensor (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Connecting to the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

TTP 2110 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

TTP 2130 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

11/04/2009 TTP 2100 Operator Guide P1021708-001

Contents

4

Connecting the Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Making a Self-Test Printout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Customizing the Self-Test Printout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Installing a Printer Driv er . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

4 • Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Loading Fanfold Ticket Stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Installing a Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

P1021708-001 TTP 2100 Operator Guide 11/04/2009

About this Manual

This manual will be updated as, from time to time, printer functions and features may be added
or amended. You will always find the latest edition on our web site (http://www.zebra.com). If
you require functions not found in this manual edition, please contact Technical Support for
your region or the Zebra partner the printer was purchased from.

1

Introduction

11/04/2009 TTP 2100 Operator Guide P1021708-001

About This Document

6

Contacts

Contacts

Technical Support via the Internet is available 24 hours per day, 365 days per year.

Web Site: www.zebra.com
E-mail Back Technical Library:

E-mail address: [e-mail]
Subject line: Emaillist

Self Service Knowledge Base: www.zebra.com/knowledgebase
Online Case Registration: www.zebra.com/techrequest

Which Department

Do You Need?

Regional Headquarters

Technical Support

For questions on the operation
of Zebra equipment and
software, please call your
distributor. For additional
assistance, contact us.

Please have your model and
serial numbers available.

Repair Service
Department

For back-to-base service and
repair.

Technical Tr aining
Department

For Zebra product training
courses.

Inquiry Department

For product literature and
distributor and dealer
information.

Customer Service
Department (US)
Internal Sales Department
(UK)

For printers, parts, media, and
ribbon, please call your
distributor or contact us.

Key:

T: Telephone
F: Facsimile
E: E-mail

The Americas

Zebra Technologies Corporation
475 Half Day Road, Suite 500
Lincolnshire, IL 60069 USA
T: [phone]
Toll-free [phone]
F: [phone]

T: +1 877 ASK ZEBRA (275 9327)
F: [phone]

Hardware: [e-mail]
Software: [e-mail]

Kiosk printers:

T: [phone]
E: [e-mail]

T: +1 877 ASK ZEBRA (275 9327)
F: [phone]

E: [e-mail]

To request a repair in the U.S.,
go to www.zebra.com/repair

T: [phone]
T: [phone]
F: [phone]

E: [e-mail]

T: +1 877 ASK ZEBRA (275 9327)

E: [e-mail]

T: +1 877 ASK ZEBRA (275 9327)

E: [e-mail]

.

Europe, Middle East,

and Africa

Zebra Technologies Europe Limited
Dukes Meadow
Millboard Road
Bourne End
Buckinghamshire, SL8 5XF
United Kingdom

T: [phone]
F: [phone]

T: [phone]
F: [phone]

E: [e-mail]

T: [phone]
F: [phone]

New requests: [e-mail]
Status updates:

[e-mail]

T: [phone]
F: [phone]

E: [e-mail]

T: [phone]
F: [phone]

E: [e-mail]

T: [phone]
F: [phone]

E: [e-mail]

Asia Pacific

and India

Zebra Technologies Asia
Pacific Pte. Ltd.
120 Robinson Road
#06-01 Parakou Building
Singapore 068913

T: + 65 6858 0722
F: [phone]

T: [phone]
F: [phone]

E: China: [e-mail]

All other areas:

[e-mail]

T: [phone]
F: [phone]

E: China: [e-mail]

All other areas:

[e-mail]

T: + 65 6858 0722
F: [phone]

E: China: [e-mail]

All other areas:

[e-mail]

E: China: [e-mail]

All other areas:

[e-mail]

T: [phone]
F: [phone]

E: China: [e-mail]

All other areas:

[e-mail]

P1021708-001 TTP 2100 Operator Guide 11/04/2009

2

Product Presentation

The TTP 2100 series of ticket printers are available both for kiosk integration and desktop use.

They print on most ticket media from 50 mm to 82.5 mm wide using direct thermal printing,
The ticket media can be up to 0.25 mm thick, fanfold, roll, or single cut handfed.

The printers have integrated guillotine cutter, straight presenter, and control board. The print
speed is up to 150 mm per second and the eject speed 300 mm/s to ensure high throughput.

The cut can be synchronized with:

• Gaps between tickets, or punched holes

• Black-marks on the non thermal side of the ticket stock

• Foil opacity (for labels on opaque foil backing)

• Ticket corner radius

• Label gaps (for adhesive labels on backing/liner)

11/04/2009 TTP 2100 Operator Guide P1021708-001

Product Presentation

5

6

7

8

1

3

2

9

10

11

12

4

8

You can also print fixed- or variable-length tickets without synchronization. The presenter can
be set to eject the ticket into a tray or hold it by the back edge until the customer takes it. The
top can easily be opened to give the operator access to the paper path, and printhead, for
maintenance purposes.

Figure 1 • Principle of Operation

Control panel on both sides

1

Cutter

2

Tickets fall (into tray)

3

Ticket sensor (taken/fallen)

4

Straight presenter

5

Ticket load sensor

6

Printhead

7

Upper media sensor (IR light source), adjustable sideways

8

Top release lever

9

Paper entry

10

P1021708-001 TTP 2100 Operator Guide 11/04/2009

Lower media sensor (IR light receiver), adjustable sideways

11

Control board

12

Product Presentation

The upper media sensor is an IR light source that illuminates the media. The lower media
sensor is an IR light receiver. These sensors must work together to sense media gaps or out-of­media conditions.

The printer is available with two different control boards; the TTP 2110 with serial interface
and the TTP 2130 with USB interface.

A printer driver for Microsoft Windows™ is available, and the TTP 2130 interface is
compatible with the Plug and Play standard.

The KPL control command language makes it easy to print directly from the ticket software
without using a driver. This is especially useful for the serial interface version with its limited
data transfer rate.

9

11/04/2009 TTP 2100 Operator Guide P1021708-001

Product Presentation

Print and drop

Print and take

10

Presenter

Presenter

Eject Mode

Hold Mode

The TTP 2100 does not loop the media. The presenter carries the media through the printer for
presentation to the user.

The ticket is ejected after being cut. The printer is designed so that the ticket always drops
down. A sensor is located at the exit of the presenter to ensure that the printer can verify that
the ticket drops down. To enable this functionality set “Clear presenter after print” in the driver
printing preferences or enable the appropriate parameter setting if using direct print
commands.

When presented, only the very end of the printout is held by the printer so the customer can
easily take the printout no matter how long or short it is. If a customer is printing more than
one ticket, the printer can detect when the first is taken and automatically print the next and
hold that ticket until taken, continuing this process until all tickets have been printed.

Figure 2 • The Presenter

P1021708-001 TTP 2100 Operator Guide 11/04/2009

Controls

Cover lock

Interface
Connector

Power
Connector

Paper low
Connector

Feed Button

Status Indicator

Power Indicator

Earth
Screw

Figure 3 • Rear View

Product Presentation

Controls

11

The buttons and indicators are duplicated on both sides of the printer so that they are easily
accessible regardless of how the printer is installed.

Feed Button

The Blue Feed button has several functions:

• Press and release will feed, cut, and present a complete page.

• Any data in the print buffer will be printed.
If the buffer is empty the page will be blank.
In black-mark mode, the page will be synchronized with the black-mark.

• Press and hold Feed while turning on the power will print a self-test printout (See Making

a Self-Test Printout on page 28).

• If the printer has firmware version 3.83 or higher, press and hold the Feed button for
3 seconds to print a self-test printout.

• With no paper in the printer, hold the Feed button pressed while closing the printhead to

enter TOF mark calibration mode (see Print Setup on page 86).

11/04/2009 TTP 2100 Operator Guide P1021708-001