Analog Phone User Guide
Analog Phone User Guide
Analog Phone User Guide
Table of Contents
Table of Contents......................................................................................................................2
Introduction...............................................................................................................................3
The Cisco 7940/7960 IP Phone ......................................................................................Error! Bookmark not defined.
Web Portal .................................................................................................................................3
Telephony Toolbar....................................................................................................................3
Document Format.....................................................................................................................3
Feature Functionality................................................................................................................4
Account Codes - Verified ....................................................................................................................................................... 4
Account Codes - Unverified................................................................................................................................................... 4
Ad-Hoc Conference Calling................................................................................................................................................... 4
Call Forward Always................................................................................................................................................................ 5
Call Forward Busy.................................................................................................................................................................... 5
Call Forward No Answer........................................................................................................................................................ 5
Call Park .................................................................................................................................................................................... 6
Call Park Retrieve..................................................................................................................................................................... 6
Call Pickup ................................................................................................................................................................................ 6
Directed Call Pickup................................................................................................................................................................ 6
Call Return ................................................................................................................................................................................ 7
Call Transfer – Blind ............................................................................................................................................................... 7
Call Transfer – Consult........................................................................................................................................................... 7
Call Transfer – To Voicemail................................................................................................................................................. 7
Call Waiting............................................................................................................................................................................... 7
Cancel Call Waiting Per Call................................................................................................................................................... 8
Caller ID Blocking Per Call .................................................................................................................................................... 8
Caller ID Delivery Per Call..................................................................................................................................................... 8
Dialing........................................................................................................................................................................................ 9
Do Not Disturb........................................................................................................................................................................ 9
Hold ........................................................................................................................................................................................... 9
Last Number Redial................................................................................................................................................................. 9
Speed Dial 100........................................................................................................................................................................ 10
Speed Dial 8............................................................................................................................................................................ 10
Voicemail................................................................................................................................................................................. 10
FEATURE NAME
STEP BY STEP
FUNCTIONALITY
STEP BY STEP
Analog Phone User Guide
Introduction
The purpose of this document is to inform Zayo Managed Services users on how use an Analog Phone with their
Hosted PBX Service. Each feature available with the Professional Seat will be described along with instructions on
how to use the feature. Some users may not have all of the functionality described in this document. Seat type
purchased determines which features are available.
Web Portal
The Zayo Managed Services Web Portal is a robust online tool used to configure calling features such as do-notdisturb and selective call forward. While most features can be activated using the phone, you may want to explore
the Web Portal to fully enjoy all of the powerful call management tools available. Please see your company’s
Administrator for access to the Web Portal.
Telephony Toolbar
The Telephony Toolbar is a software application for Microsoft Outlook, Microsoft Internet Explorer, or Mozilla
Firefox and can be used to configure calling features such as do-not-disturb and call forward, and can also be used
for a wide variety of click to call features. The Telephony Toolbar complements the Web Portal and allows users
easy access to often used calling features. Please see your company’s Administrator for more information on the
Telephony Toolbar.
Document Format
Below is an example of how each feature will be presented and examined in this document.
AND
DESCRIPTION
INSTRUCTIONS
FOR USING THE
FEATURE
INSTRUCTIONS
FOR EXTENDED
FEATURE
Zayo Managed Services Analog Phone User Guide Page 3 of 11
Analog Phone User Guide
Feature Functionality
Account Codes - Verified
Requires a user to enter a unique number that identifies to which account an outbound call should be assigned.
Using the Feature
1. GO OFF HOOK.
2. Dial the NUMBER of the party you wish to call.
3. An IVR will instruct you to enter your Account Code.
4. Once your code is entered the call will connect.
Extended Functionality
A user can turn a particular account code on for a sustained amount of time by using a star code.
Sustained Account Code Activation
1. GO OFF HOOK.
2. Press *47.
3. An IVR will instruct you to enter your Account Code.
Sustained Account Code Deactivation
1. GO OFF HOOK.
2. Press *37.
Account Codes - Unverified
Allows a user to enter a unique number to identify to what account an outbound call should be assigned.
Using the Feature
1. GO OFF HOOK.
2. Press *02.
3. An IVR will instruct you to enter your Account Code. You will hear a stutter dial tone then a normal
dial tone.
4. Dial the NUMBER of the party you wish to call.
Ad-Hoc Conference Calling
Enable a user to make a three-way call with two other parties in addition to themselves.
Using the Feature
1. During a call, press the FLASH button.
2. This will place the caller on hold.
3. You will hear a dial tone.
Zayo Managed Services Analog Phone User Guide Page 4 of 11
Loading...