Yeastar N1 User Manual

Sales Tel: [phone]
E-mail: [e-mail]
Support Tel: [phone]
E-mail: [e-mail]
Web: http://www.yeastar.com

Version: 43.13.0.21-beta08
Revised: November 2, 2015

N1 User Manual

Copyright

Copyright 2006-2015 Yeastar Information Technology Co., Ltd. All rights reserved.

No parts of this publication may be reproduced or transmitted in any form or by any
means, electronic or mechanical, photocopying, recording, or otherwise, for any
purpose, without the express written permission of Yeastar Information Technology
Co., Ltd. Under the law, reproducing includes translating into another language or
format.

Declaration of Conformity

Hereby, Yeastar Information Technology Co., Ltd. declares
that Yeastar N1 device is in conformity with the essential
requirements and other relevant provisions of the CE, FCC.

Warranty

The information in this document is subject to change without notice.
Yeastar Information Technology Co., Lt d. makes no warranty of any kind with regard
to this guide, including, but not limited to, the implied warranties of merchantability
and fitness for a particular purpose. Y easta r Information Technology Co., Ltd. shall not
be liable for errors contained herein nor for incidental or consequential damages in
connection with the furnishing, performance or use of this guide.

WEEE Warning

In accordance with the requirements of council directive 2002/96/EC on
Waste of Electrical and Electronic Equipment (WEEE), ensure that at
end-of-life you separate this product from other waste and scrap and
deliver to the WEEE collection system in your country for recycling.

i

N1 User Manual

Contents

Contents .................................................................................................................. ii

About This Guide .................................................................................................... 1

N1 Over view ............................................................................................................ 2

Feature Highlights ................................................................................................................. 2

N1 Front Panel ...................................................................................................................... 3

N1 Rear Panel ...................................................................................................................... 4

Installation .............................................................................................................. 5

N1 Packing List ..................................................................................................................... 5

Specifications and Operating Environment .......................................................................... 5

Placement Instructions ......................................................................................................... 6

Connect Y our N1 ................................................................................................................... 6

Connection of Ethernet Ports ............................................................................................ 6

Connection of Expansion Units ......................................................................................... 6

Power Connection ............................................................................................................. 6

Application Overview ............................................................................................. 7

Getting Started ........................................................................................................ 7

Accessing Web GUI .............................................................................................................. 8

Web Configuration Panel ...................................................................................................... 8

User Management ................................................................................................................ 9

Making and Receiving Calls ............................................................................................... 11

Device Management ............................................................................................. 12

Device Connected to EXP Port ........................................................................................... 12

Device on the Same LAN ................................................................................................... 13

Extensions ............................................................................................................ 15

FXS Extensions .................................................................................................................. 15

VoIP Extensions .................................................................................................................. 21

Trunks ................................................................................................................... 26

PSTN Trunks....................................................................................................................... 26

VoIP T runks ......................................................................................................................... 30

Call C ontrol ........................................................................................................... 32

Outgoing Rules ................................................................................................................... 32

Incoming Rules ................................................................................................................... 34

PIN Settings ........................................................................................................................ 37

Blacklist ............................................................................................................................... 37

ii

N1 User Manual

IVR ......................................................................................................................... 38

Ring Group ............................................................................................................ 40

Queue .................................................................................................................... 42

Conference ............................................................................................................ 46

Configure a Conference Room ........................................................................................... 46

Join a Conference Room .................................................................................................... 46

Manage the Conference ..................................................................................................... 47

Managing Voice on N1 .......................................................................................... 48

System Prompt ................................................................................................................... 48

Custom Prompt ................................................................................................................... 50

Music on Hold ..................................................................................................................... 51

Voicemail ............................................................................................................... 53

Voicemail Settings .............................................................................................................. 53

Voicemail to Email .............................................................................................................. 54

How to Check Voicemail? ................................................................................................... 55

How to Change Voicemail Greetings? ................................................................................ 57

Business Calling Features ................................................................................... 58

Feature Code ...................................................................................................................... 58

Call Transfer ........................................................................................................................ 60

Blind Transfer .................................................................................................................. 60

Attended Transfer............................................................................................................ 60

Call Pickup .......................................................................................................................... 60

Group Call Pickup ........................................................................................................... 60

Direct Call Pick ................................................................................................................ 61

Spy ...................................................................................................................................... 61

Call Parking ......................................................................................................................... 62

Speed Dialing...................................................................................................................... 63

Auto Recording ..................................................................................................... 64

Auto Recording Settings ..................................................................................................... 64

RAID Settings ..................................................................................................................... 65

SD Card Management ........................................................................................................ 66

Store Recordings to Network Disk ...................................................................................... 66

Share Recordings ............................................................................................................... 68

PBX Basic Settings .............................................................................................. 71

General Preferences ........................................................................................................... 71

Business Hours ................................................................................................................... 72

Business Days ................................................................................................................ 73

Holidays .......................................................................................................................... 74

SIP Settings........................................................................................................... 76

iii

N1 User Manual

General ............................................................................................................................... 76

NAT ..................................................................................................................................... 76

Codecs ................................................................................................................................ 77

Status and Call Reports ....................................................................................... 78

Extension Status ................................................................................................................. 78

Trunk Status ........................................................................................................................ 79

Network Status.................................................................................................................... 80

System Info ......................................................................................................................... 80

Call Logs ............................................................................................................................. 80

Record Logs........................................................................................................................ 81

System Settings .................................................................................................... 83

Network Settings ................................................................................................................. 83

Security Center ................................................................................................................... 84

Security Center ............................................................................................................... 84

Firewall Rules .................................................................................................................. 85

IP Blacklist ....................................................................................................................... 87

AMI Settings .................................................................................................................... 88

Alert Settings ................................................................................................................... 89

Password Settings .............................................................................................................. 91

Date and Time..................................................................................................................... 91

System Maintenance ............................................................................................ 93

Firmware Upgrade .............................................................................................................. 93

Automatic Updates .......................................................................................................... 93

Upgrade through HTTP ................................................................................................... 94

Upgrade through TFTP ................................................................................................... 94

Backup and Restore ........................................................................................................... 96

Reset and Reboot ............................................................................................................... 96

System Logs ....................................................................................................................... 97

Packet Tool ......................................................................................................................... 98

iv

lightning strikes.

N1 User Manual

About This Guide

Thanks for choosing Yeastar N1 Telephone System. Yeastar N1 Telephone System
comprises N1 Core Server and Expansion Units that delivers flexible telephony
interfaces customization and efficient office communication to SME. Deploy N1 to
have analog phones, PSTN, ISDN BRI, ISDN PRI, and GSM/CDMA/UMTS
connectivity that best suits your needs in one’s system.

Audience

This manual will help you learn how to operate and manage your N1 Telephone
System. In this guide, we describe every detail on the functionality and configuration
of N1 Telephone System. We begin by assuming that you are int er est ed in Yeastar

N1 and familiar with networking and other IT disciplines.

Safety when working with electricity

• Do not open the device when the device is powered on.

• Do not work on the device, connect or disconnect cables when

1

N1 User Manual

N1 Overview

This chapter provides the following sections:

• Feature Highlights

• N1 Front Panel

• N1 Rear Panel

Feature Highlights

• Cost-effective Telephone System for SME
Save cash and help your employees improve their productivity with N1 telephone
system. Enjoy various applications on N1 telephone sy stem and with a simple and
consistent user experience. Yeastar N1 is a cost-effective and powerful
communications solution for SME.

• 8 Expansion Ports for Flexible Combination
N1 telephone system provides 8 expansion ports to help you expand your
business. Connect Yeastar VoIP gateway s to N1 ex pansion ports, you can expand
analog phones, PSTN, ISDN BRI, ISDN PRI and GSM/CDMA/UMTS connectivity.

• Powerful Telephony Features
N1 telephone system offers both classical PBX functionality and advanced
features, and interoperates with traditional standards-based telephony systems
and Voice over IP systems.

• Expansion Units Centralized Management
N1 administrator have the authority, control and responsibility to manage all the
expansion units connected to N1 expansion ports. The centralized feature will
minimize the administrative efforts and operational costs.

Learn more about N1 here:

http://www.yeastar.com/Products/Smart-Analog-PBX-N1

2

LED

LED Status

Description

On

The power is switched on.

Blinking

N1 is running properly.

Not Blinking/Off

N1 goes wrong.

Red

The HDD is broken or not formatted.

Orange

The system is creating RAID array.

Off

No HDD is inserted.

Slot

Description

HDD 1

Insert the HDD and store the recording files.

HDD 2

Insert the HDD and store the recording files.

HDD Slots

POWER

RUN

HDD1

HDD2

N1 Front Panel

N1 User Manual

Figure 1-1 N1 Front Panel

Table 1-1 Description of N1 Front Panel

POWER

RUN

HDD 1/2

Off The power is switched off.

Green

The HDD is inserted and formatted,
ready to use.

3

Please make sure that you want to reset, because once
reset the previous configurations would be erased
automatically.

10/100 Base-TX, connect one end of a RJ-45 Ethernet cable
into the LAN port.

10/100 Base-TX, connect one end of a RJ-45 Ethernet cable
into the router or switch.

EXPANSION

RESET

SD

CONSOLE

LAN

WAN

USB

POWER SWITC H

POWER INLET

N1 Rear Panel

N1 User Manual

Figure 1-2 N1 Rear Panel

Table 1-2 Description of N1 Rear Panels

Port Description

Press the reset button to restore the factory defaults.

Reset Button

Console Port Used for service and maintenance.
SD Card Slot Insert the SD card and store the recording files.

LAN Port

WAN Port
USB Slot Reserved.

Expansion 1-8 Connect Yeastar VoIP gateways to the expansion ports.
Power Switch Power on/off the device.
Power Inlet For connection of power supply.

LED LED Status Description

Solid Green A device is connected to the expansion port.

Expansion 1-8

Off No device is connected to the expansion port.

4

With Serial Number printed for Repair &
Return

N1 User Manual

Installation

Before getting started with N1, you need to know how to install the device properly.
This chapter gives detailed installation instructions.

• N1 Packing List

• Specifications and Operating Environment

• Placement Instructions

• Connect Your N1

N1 Packing List

Upon receiving Yeastar N1 gift box, please open the package and check if all the
items are supplied as N1 Packing List. If there is any problem, please contact your
provider.

Table 2-1 N1 Packing List

Item Unit QTY Description

N1 PC 1 N1 device unit
Power cord PC 1 For the input of 220V AC power
Network cable PC 1
Mounting ears PC 2
Screws PC 8 8 screws (φ3.0*6 mm) for mounting ears
Grounding stud & nut Pair 1
Rubber feet PC 4

Warranty card PC 1

Specifications and Operating Environment

Table 2-2 Specifications and Operating Environment

N1 Description

Size (L×W×H) 440 mm ×250 mm ×44 mm
Power Supply AC 100-240V 50/60Hz
Operating Temperature 0° C to 40°C, 32°F to 104°F
Storage Temperature -20°C to 65°C, 4°F to 149°F
Humidity 10% to 90% (non-condensing)

5

N1

power radio, radar

to avoid any accident that might cause damage. If placed on the

Placement Instructions

• Ambient Temperature: to avoid overheating, please do not run

in the place where the ambient temperature is above 104°F (40°C).

1. Ventilation: please make sure that the device has good ventilation

around.

2. Anti-jamming: there may be some sources of interference that might

affect the normal running of the Gateway. It’s highly recommended that
the device

i. Should be placed away from high-

transmitters and high frequency, and high-current devices.

ii. Is using independent power junction box and effective anti-grid

interference measures have been taken.

3. Mechanical load: Please make sure that the device is placed steadily

desktop, please ensure it is horizontally placed.

N1 User Manual

Connect Y our N1

Connection of Ethernet Ports

Yeastar N1 provides two10/100M adaptive RJ45 Ethernet LAN and WAN.
Connect one end of a network cable to the LAN port of the N1, and the other end to
any port of company’s LAN switch/router.

Connection of Expansion Units

Yeastar N1 supports 8 expansion ports.
Connect Yeastar VoIP gateways to the expansion ports using RJ-45 network cable.

Power Connection

Connect the power cable to the N1’s power port, and then plug the power socket into
an electrical outlet. Press the On switch to power on the N1. The device will start
booting. In the meantime, users would see that the “POWER” and “RUN” indicator
lights turn on.

Note: please switch off the power before plugging or unplugging the cables.

6

N1 User Manual

Application Overview

N1 Telephone System support up to 8 sip extensions and you can deploy IP phones
for operators and sip softphones for those remote workers, which significantly
increase the flexibility and mobility of your communication.
Connected to Expansion Ports using RJ-45 network cable, Yeastar VoIP gateways
provides flexible connectivity choices. You can use analog phones by connecting the
TA FXS gateway to N1. According to the practical applications, you can flexibly use
FXS/FXO only or the combination of FXS and FXO gateways. Those gateways
detected by N1 can be centrally configured and managed via N1 core server. And you
will enjoy the N1 as it’s easy to manage.

Figure 3-1 N1 Application Overview

Getting Started

7

N1 User Manual

In this chapter, we guide you through the basic steps to start with a new Yeastar N1:

• Accessing Web GUI

• Web Configuration Panel

• User Management

• Making and Receiving Calls

Accessing W eb GUI

Yeastar N1 provides web-based configuration interface for administrator and account
user. The user can manage the device by logging in the Web interface. Check the
factory defaults below:
IP address: http://192.168.5.150
User Name: admin
Default Password: password

1. Start the browser on PC. In the address bar, enter the IP address, click “Enter”
button and then you can see the Web Configuration Panel login page.

2. Enter the Admin User Name and Password to log in.

Figure 4-1 N1 Web Configuration Panel Login Page

Note:

It is highly recommended that you change the default password on first login.

Web Configuration Panel

There are 4 main sec tions on the Web Configuration Panel for users to check the N1’s
status and configure it.

• Status: check System Status, Extension Status, Trunk Status, Network Status
and CDR.

• System: configure Network Settings, Security related Settings, System Date and

8

N1 User Manual

Time, Password, Backup and Restore, Storage Management, Recording Settings
etc.

• PBX: configure expansion units, extensions, trunks, Call Routing, Call Features,
Audio Settings, Voicemail Settings, SIP Settings etc.

• Logout: log out N1.

Note:

After saving the changes, remember to click the “Apply changes” button on the upper
right of the Web GUI to make the changes take effect.

User Management

N1 supports two user types with different privileges.

User Privileges

• Administrator has the highest privilege. The administrator can access all pages
on N1 Web and make all the configurations on the system.
Username: admin
Default Password: password

• Extension User has the privilege to check voicemails, one-touch recordings,
auto recordings and CDR. The user can also configure settings and wake-up call
for his own extension.
Username: Extension number (i.e.601)
Default Password: pass+ Extension number (i.e. pass601)

Enable Extension User

To log in N1 Web GUI using Extension User, you need to enable User Web Interface
option for the extension.
Login N1, go to PBX→Extensions and Trunks→Extensions, choose an extension
and click edit, check the User Web Interface options on Account tab.

9

N1 User Manual

Figure 4-2 Enable Extension User

Set the privileges of CDR check and Auto Recording check on Management
Settings tab.

Figure 4-3 Management Settings

10

N1 User Manual

Making and Receiving Calls

• Internal calls between extensions

Connect Yeastar TA FXS analog VoIP gateways to N1 telephone system to
expand FXS extensions on N1 telephone system. Users could make calls
between extensions just by dialing the other’s extension number.
N1 telephone system supports up 8 VoIP extensions. If IP terminals have
registered to N1 successfully, users could also make internal calls using SIP
extensions

• Outbound calls

To make outbound calls, you need to add physical trunks by connecting Expansion
Units to or register VoIP trunks on N1 telephone system.
Create outbound routes on N1 telephone system, select trunks and extensions,
and configure the dial patterns. The allowed users should dial outgoing calls
according to the dial patterns defined in the outbound route.

• Inbound calls

To make inbound calls to N1 telephone system, you should first configure an
inbound route and select trunks, configure the destinations. When the caller calls
the trunk number, N1 telephone system will route the call to the configured
destination.

11

N1 User Manual

Device Management

This chapter explains how to manage Yeastar TA analog VoIP gateways on N1
telephone system. The administrator can manage devices connected to N1 EXP ports
and devices on the same LAN.

• Device Connected to EXP Port

• Device on the Same LAN

Device Connected to EXP Port

N1 telephone system supports up to 8 expansion units. If an expansion unit is
connected to N1 telephone system, the analog terminals or trunks will be e xpanded to
N1.
After connecting the expansion units to N1 telephone system, log in N1 web user
interface and go to PBX→ Extensions and Trunks→ Device Management to check
the expansion units.

Figure 5-1 Device Connected to EXP Port

• Scan Expansion Device

Click to scan the expansion devices, all the devices detected will be
listed on the web page.

• Expansion Device Status
 : indicates that the expansion device is a slave devi ce of N1 telephone

system, the extensions or trunks will be expanded to N1 telephone system.

 : indicates that the expansion device is independent from N1 even it is

connected to N1’s EXP port.

Click on the status ON/OFF to switch the status.

• Edit Expansion Device
Click to edit the expansion device.

12

N1 User Manual

The editing page for the expansion device is shown as below. The expanded
extensions or trunks are ready to use, you can also edit them according to your
preference.

Figure 5-2 Edit Expansion Unit

• Delete Expansion Device
Click to delete the expansion device.

Device on the Same LAN

In addition to connect expansion devices to N1 to expand the usage of analog
terminals and trunks, you can also make the devices on the same LAN as slave
devices to N1 telephone system. In this way, the extensions or trunks can be
expanded on N1 telephone system.

Figure 5-3 Device on the Same LAN

• Scan the Device

Click to scan the Yeastar VoIP gateways on the same LAN, all the
devices detected will be listed on the web page.

• Device Status

13

N1 User Manual

 : indicates that the device is a slave device of N1 telephone system,

the extensions or trunks will be expanded to N1 telephone system.

 : indicates that the expansion device is independent from N1

telephone system, and works independently.

Click on the status ON/OFF to switch the status.

Note: once enabled the device as a slave device to N1 telephone system, all the
previous configurations on the device will be erased, and the device’s extensions
or trunks will be registered to N1 telephone system automatically.

• Edit the Device
Click to edit the expansion device.

The editing page for the device is shown as below. The expanded extensions or
trunks are ready to use, you can also edit them according to your preference.

Figure 5-4 Edit Device on the Same LAN

• Delete the Device
Click to delete the detected device from N1 telephone system.

14

N1 User Manual

Extensions

This chapter explains how to create and configure extensions on N1. N1 telephone
system supports 8 SIP extensions. If TA FXS VoIP gateway is connected to N1
telephone system, the FXS extensions will be listed on N1 Extension page.

• FXS Extensions

• VoIP Extensions

FXS Extensions

Connect your TA FXS gateway to N1 telephone system, and check the FXS
extensions on PBX→ Extensions and Trunks→ Extensions page.

FXS Extension Configuration

The extension settings are divided into Account, General Settings, Advanced Settings,
Management Settings and Timer Settings.

Note: each FXS extension is marked with the TA FXS gateway’s SN.

1) Account

On this page, users could fill in the user information, including Name, Telephone
number, Job, Wechat ID and Email address.

Figure 6-1 Account Information

15

The numbered extension, which will be associated with this

The Caller ID will be used w hen t his u s er calls another internal

the voicemail box.

pick up the call.

Sets the amount of time, in milliseconds, that must pass since

a second event. If a second event occurs in less time than

If this extension belongs to a pickup group, any calls that ring
this extension can be picked up by ot her ext ens i ons in the same
pickup group by dialing the Call Pickup feature code (the default

Codes→ General → Call Pickup

Setup the max cull duration for every call of this extension, but
it’s only valid for outbound calls. Enter “0” or leave this blank

value would be equal to the max call duration

2) General Settings

Table 6-1 FXS Extension Configuration- General Settings

Items Description

N1 User Manual

Extension

Caller ID

Voicemail

Mail Settings

Volume Settings

Hotline

particular User/Phone.

extension.

• Enable Voicemail
Enable voicemail for the user .

• Voicemail Access PIN
The voi cemail password (digits only) for the user to access

• Enable Send Voicemail
Once enabled, the voicemail will be sent to a configured
email address.

• Rxgain
The Volume sent to FXS extension.

• Txgain
The Volume sent out by t he FX S ext ension.

• Enable Hotline: whether to use hotline.

• Hotline Number: set a hotline number.

• Delay Dial: define how lon g to make Hotline call after you

the last hook-flash event received by N1 before it wil l reco gnize

Flash

defined by Hook Flash Detection, then N1 will ignore the event.
The default value of Flash is 1000 ms.

Pickup Group

Max Call Duration

is *4).

Note: *4 is the default setting, it can be changed under Feature

empty, the
configured in the Option Set tings page.

Note: this setting will not be valid for internal calls.

3) Advanced Settings

Table 6-2 FXS Extension Configuration- Advanced Settings

.

16

Check this option if the extension should have Call Waiting

option will not be available. The call waiting function of IP phone

Disturb. When DND is enabled for an extension, the

extension will not be avail abl e.

If a dialed extension or a desired line is busy, with this feature,

, so you can pick up to speak with the extension or

Check this option if you want to customize the ring time. Ring

If you want to transfer the call to an outbound number, please
follow the dial pattern of outbound route filled in the outbound

ferring to your mobile phone number

fill in 9123456789 here.

This option defines the type of caller ID signaling to use.

DTMF

Echo Cancellation

Disable or enable echo ca ncellation.

ou can hear the call, and can talk with the monitored

500 want to monitor extension 501, we need to enable the

“allow being spied” for 501, and choose the spy mode for

Items Description

N1 User Manual

Call Waiting

DND

Enable Busy
Camp-on

Ring Out

Follow me

capability. If this option is checked, the “When busy” follow me

has higher priority than N1’s call waiting function.
Do Not

when the extension or line becomes idl e, your telephone will rin g
automatically
seize the line and dial an externa l number.

tone will stop over the time def ined.
Call forwarding for an extension can be configured here. The
administrator can configure Follow Me option for this extension.

number.
For example: trans
123456789, the dial patter n of outbo und route i s “ 9.”, you should

Caller ID Sig nalling

Setting

Polarity Settings

Spy Settings

• FSK

•

• Polarity Answer

Whether to send polarity signal while picking up the phon e.

• Polarity Hangup
Whether to send polar ity signal w hile h ang ing up t h e phon e.

There are 4 spy modes availab le:

• General spy
You have the permission to use t he f ollowing 3 modes.

• Normal spy
You can only hear the call, but c an't t al k

• Whisper spy
Y
extension

• Barge spy
You can hear the call and talk with t hem both

Example:
If

extension 500.

17

Then pick up 500 and dial “feature codes + 501” to start

d dial “*90501” to start

“*91501” to start

“*92501” to start

“*90501”, “*91501”

N1 User Manual

monitoring when 501 is in a call.
If 500 choose “normal spy”, it shoul
monitoring.
If 500 choose “whisper spy”, it should dial
monitoring.
If 500 choose “barge spy”, it should dial
monitoring.
If 500 choose “general spy”, it can dial
or “*92501” to start monitoring.

4) Management Settings
Once you enable “

User Web Interface” for the extension, you need to also

configure the Management settings to set the access permissions.
By default, extension users could check voicemail, one-touch Recordings, and
configure settings of their own extensions when logging in User Web Interface.
If the user wants to manage the CDR and Auto Recordings, you have to set the
access permissions here.

CDR

• View Permission: the perm is s ion to view CDR.

• Delete Permission: the permission to delete CDR.

• Download Permission: the permission to download CDR.

• Allowed Extension for CDR: choose which extensions’ CDR is allowed to be

checked/deleted/downloaded by the user.

Figure 6-2 CDR Permissions for FXS Extensions

Auto Recordings

• View Permission: the permission to check auto recordings.

18

N1 User Manual

• Delete Permission: the permission to delete recording files.

• Download Permission: the permission to download auto recording files.

• Allowed Extension for Recordings: choose which extensions’ auto recording

files are allowed to be checked/deleted/downloaded by the user.

Figure 6-3 Auto Recordings Permissions for FXS Extensions

5) Timer Settings
Want the phone to wake you up? Click Timer Settings Section, set your wake-up
time and other options, and give the alarm a name (like “Good morning”).

Figure 6-4 Timer Settings for FXS Extensions

Batch Edit FXS Extensions

19

N1 User Manual

Users could batch edit the selected FXS extensions’ number, timer settings and other
settings.

• Modify the Number of the Selected Extensions

Click to modify the selected
extensions. Define the extension number starting from a number.

Figure 6-5 Modify Number of the Selected Ports

• Edit the Selected Extensions

Click , you can edit the selected extensions’
General Settings, Voicemail, Volume, Hotline, Follow me and Group Settings.

• Edit the Selected Timers

Click to set alarms for the selected extensions.

20

be associated with this

particular User/Phone.

The Caller ID will be used when this user calls another internal
The password for this extensi on.

Enablevoicemail for the user .

Voicemail Access

The voicemail password (digits only) for the u ser to acces s the
Voicemail

address.

If this extension belongs to a pickup group, any calls that ring
this extension can be picked up by ot her ext ens i ons in the same

N1 User Manual

VoIP Extensions

Users could extend VoIP extension by clicking to add on VoIP
extension. N1 supports up to 8 VoIP extensions.

VoIP Extension Configuration

The extension settings are divided into Account, General Settings, Advanced Settings,
Management Settings and Timer Settings.

1) Account

On this page, users could fill in the user information, including Name, Telephone
number, Job, Wechat ID and Email address.

Figure 6-6 Account Information

2) General

Table 6-3 VoIP Extension Conf igura tio n- General

Items Description

Extension

Caller ID
Password

Enable Voicemail

PIN
Enable Send

Pickup Group

The numbered extension, which will

extension.

voicemail box.
Once enabled, the voicemail will be sent to a configured email

21

pickup group by dialing the Call Pickup feature code (the default

Codes→ General → Call Pickup.

Setup the max cull duration for every call of this extension, but
it’s only valid for outbound calls. Enter “0” or leave this blank
empty, the value would be equal to the max call duration

This setting should be use d when t he syst e m is usin g a p ublic I P
address to communicate with devices hidden behind a NAT

problems, you usually have problems with your NAT
configuration or your firew all 's support of SIP and/or RT P port s .

default is UDP.

RFC4733, Info, Inband.

Allow to register remote e xt ensions.
If you enable “Remote Register”, the extension password must

Don’t Disturb. When DND is enabled for an extension, the
extension will not be avail abl e.

If a dialed extension or a desired line is busy, with this feature,

, so you can pick up to speak with the extension or

Check this option if you want to customize the ring time. Ring

er the call to an outbound number, please

follow the dial pattern of outbound route filled in the outbound

For example: transferring to your mobile phone number

fill in 9123456789 here.

Max Call Duration

N1 User Manual

is *4).

Note: *4 is the default setting, it can be changed under Feature

configured in the Option Settings page.

Note: this setting will not be valid for internal calls.

NAT

Qualify
Enable SRTP

Transport
DTMF Mode

Remote Register

device (such as a broadband router). If you have one-way audio

Send check alive packets t o I P phones.
Enable extension for SRTP (RTP Encryption).
This will be the transport method used by the extension. The

include uppercase letters, lowercase letters, and di gits.

3) Advanced Settings

Table 6-4 VoIP Extension Conf igura tio n—Advanced Settings

Items Description

DND

Enable Busy Camp­on

Ring Out

Follow me

when the extension or line becomes idl e, your telephone will rin g
automatically
seize the line and dial an externa l number.

tone will stop over the time def ined.
Call forwarding for an extension can be configured here. The
administrator can configure Follow Me option for this extension.
If you want to transf

number.

123456789, the dial patter n of outbo und route i s “ 9.”, you should

22

this extension number.

There are 4 spy modes availab le:

ou can hear the call, and can talk with the monitored

f 500 want to monitor extension 501, we need to enable the

spied” for 501, and choose the spy mode for

Then pick up 500 and dial “feature codes + 501” to start

If 500 choose “normal spy”, it should dial “*90501” to start

“*91501” to start

“*92501” to start

“*90501”, “*91501”

or “*92501” to start monitoring.

IP Restriction

N1 User Manual

• Enable IP Restriction
Check this option to enhance the VoIP security for MyPBX.
If this option is enabled, only the permitted IP/Subnet mas k
will be able to register this ext ensi on number. In this way ,
the VoIP security will be enhanced.

• Permitted “IP address/Subnet mask”
The input format should b e “ I P address” + “/” + “Subnet
mask”.
E.g."192.168.5.100/255. 255.255.255" means on ly the
device whose IP address is 192. 168.5.100 is allowed to
register this extension nu mb er .
E.g."192.168.5.0/255. 255.255.0" means only t he device
whose IP address is 192.168.5.XXX is allowed to register

• General spy
You have the permission to use t he f ollowing 3 modes.

• Normal spy
You can only hear the call, but c an't t al k.

• Whisper spy
Y
extension.

• Barge spy
You can hear the call and talk with t hem both.

Example:

Spy Settings

I
“allow being
extension 500.

monitoring when 501 is in a call.

monitoring.
If 500 choose “whisper spy”, it should dial
monitoring.
If 500 choose “barge spy”, it should dial
monitoring.
If 500 choose “general spy”, it can dial

4) Management Settings
Once you enable “

User Web Interface” for the extension, you need to also

configure the Management settings to set the access permissions.
By default, extension users could check voicemail, one-touch Recordings, and
configure settings of their own extensions when logging in User Web Interface.

23

N1 User Manual

If the user wants to manage the CDR and Auto Recordings, you have to set the
access permissions here.

CDR

• View Permission: the permission to check CDR.

• Delete Permission: the permission to delete CDR.

• Download Permission: the permission to download CDR.

• Allowed Extension for CDR: choose which extensions’ CDR is allowed to be

checked/deleted/downloaded by the user.

Figure 6-7 CDR Permissions

Auto Recordings

• View Permission: the permission to check auto recordings.

• Delete Permission: the permission to delete recording files.

• Download Permission: the permission to download auto recording files.

• Allowed Extension for Recordings: choose which extensions’ auto recording

files are allowed to be checked/deleted/downloaded by the user.

24

N1 User Manual

Figure 6-8 Auto Recording Perm iss ions

5) Timer Settings
Want the phone to wake you up? Click Timer Settings Section, set your wake-up
time and other options, and give the alarm a name (like “Good morning”).

Figure 6-9 Timer Settings

25

A unique label used to ident ify this trunk.

Set the volume for this trunk. The default is 40%.

N1 User Manual

Trunks

External calls can be made through PSTN lines or via VoIP trunks on N1. In this
chapter, we give a simplified guide to the N1 users in setting up trunks. We describe
PSTN lines configurations and how to configure N1 to work with VoIP Providers.

• PSTN Trunks

• VoIP T runks

PSTN Tr unk s

The public switched telephone network (PSTN) is the network of the world's public
circuit-switched telephone networks. To extend PSTN trunks on N1 telephone system,
you need to connect TA FXO VoIP gateway to N1.

Go to PBX→Extensions and Trunks→Trunks→FXO Port List to edit the PSTN
trunks. Before conf iguring a PSTN trunk, please make sure that the telephone line is
connected to TA FXO gatew ay’s FXO port.

Note: each PSTN trunk is marked with the TA FXO gateway’s SN.

PSTN Trunk Configuration

Please check the PSTN trunk configuration parameters below.

1) General Settings

Table 7-1 PSTN Trunk-General Settings

General Settings

Trunk Name

• Rxgain

Volume Setting

AC Termination
Impedance

The receive volume of PSTN.

• Txgain
The transmit volume of PST N.

0- 600 Ohm ( North American )
1- 900 Ohm
2- 270 Ohm + (750 Ohm || 150nF) and 275 Ohm + (780 Ohm ||
150nF)
3- 220 Ohm + (820 Ohm || 120nF) and 220 Ohm + (820 Ohm ||
125nF)
4- 370 Ohm + (620 Ohm || 310nF)
5- 320 Ohm + (1050 Ohm || 230nF)
6- 370 Ohm + (820 Ohm || 110nF)

26

15- Global complex imped ance

DTMF: suitable in Denmark, Sweden, an d Holland

Choose the Hangup ty pe.

N1 User Manual

7- 275 Ohm + (78 Ohm || 150nF)
8- 120 Ohm + (820 Ohm || 110nF)
9- 350 Ohm + (1000 Ohm || 210nF)
10- 0 Ohm + (900 Ohm || 30n F)
11- 600 Ohm + 2.16 uF
12- 900 Ohm + 1 uF
13- 900 Ohm + 2.16 uF
14- 600 Ohm + 1 uF

2) Caller ID Settings

Caller ID Settings will help the system to detect Cal ler ID. If an incoming PSTN call
does not display Caller ID, you need to confirm with your service provider if the
line has enabled Caller ID feature. If this line does support Caller ID, configure
these settings to solve this problem.

Table 7-2 PSTN trunk-Caller ID Settings

Caller ID Settings

Caller ID Det ection

Caller ID Sta rt

Caller ID Sig naling

Enable/Disable the Caller I D det ect ion.
This option allows you to defin e t he st ar t of a C al ler ID signal.

• Ring: start when a ring is received (Caller ID Signaling:
Bell_USA, DTM F).

• Polarity: start when a polarity r ever sal is star t ed (Caller ID
Signaling: V23_UK, V23_JP, DTMF).

• Before Ring: start before a ring is received (Ca ller I D
Signaling: DTMF).

This option defines the type of Caller ID signaling to use. It can
be set to one of the following:

• Bell: bell202 as used in the United States

• v23_UK: suitable in the UK

• v23_Japan: suitable in Japan

• v23-Japan pure: suitable in Japan

•

3) Hangup Detection

Hangup detection settings help the system to detect if a call is hung up. If you find
the PSTN call could not be disconnected, these settings need to be configured.

Table 7-3 PSTN trunk-Hangup Detection

Hang up Detection

Hangup Type

• Default

• Busy Tone

27

up or for

detecting a busy signal. Select “Yes” to turn this feature on.

If Busy Detection is enabled, it is also possible to specify how

default is 4, but better res ults can be a chiev ed if set t o 6 or even

will be

lowers the

probability that you w ill encounter random hang-ups.

The busy detection interval.

If Busy Detection is enabled, it is also possible to specify the

silence pattern that repeats <Busy Count>

further check the length of the tone and silence, which will
further reduce the chance of a fal se positive disconnect ion.

Used for Frequency Detection (Enable detecting the busy
Detection

Define the ring out value (i n seconds) for this trunk.

Select which type to detect the call as answered.

supports polarity,

you can choose "Polarity detection". When the callee

back tone

detection. When the "ring duration" or the "ring interval

N1 User Manual

• Polarity

Busy Detection

Busy Count

Busy Interval

Busy Pattern

Frequency Detection

Busy Frequency
Hangup Polarity

Busy Detection is used to detect far end hang-

many busy tones to wait for before disconnecting the call. The

8. Remember, the higher the number, the more time

required to release a channel. A higher setting

cadence of your busy signal. In many Countries, it i s 500ms ec
on, 500msec off. Without Busy Pattern specified, N1 will accept
any regular sound­times as a busy signal. If you specify Busy Pattern, then N1 will

signal frequency or not) .
If the Frequency Detection is enabled, you must specify the
local frequency.
The call will be considered as “hang up” on a polarity rever sal.

Silence Timeout

4) Answer Detection

Answer Detection" will help the system to accurately bill your calls.
If the PSTN trunk could send polarity reversal signal after a call is established, you
could choose "Polarity Detection" in this field. If not, you could choose "Ring
Detection" and configure the rest of the settings accordingly.

Table 7-4 PSTN trunk-Answer Detection

Answer Det ect i on

• Default: N1 will start to charge once you grab the PSTN
trunk to call out, whether the call is answered or not.

• Polarity Detection: if the PSTN trunk

Answer Detection

answers the call, the provider will send a polarity signal,
and then N1 starts to bill.

• Ring Detection: if you choose this option, N1 will charge
the call according to PSTN trunk ring

28

duration" detected on N1 is larger than the standard

or custom parameters, the call is detected

Default: 8000.

5) Other Settings

Other Settings

Ring Detect Timeout

N1 User Manual

parameters
as ANSWERED.

*Standard parameters: when you configure the "Tone Zone

Settings" under PBX→Basic Settings→General Preferences
you can get the country's standard tone parameters.

Table 7-5 PSTN trunk-Other Settings

FXO (FXS signalled) devices must have a timeout to det ermine
if there was a hangup before the line was answere d . Rang from
1000 to 8000.

29

Default port: 5060.Don’t change this part if it is not required.

VoIP provider’s server domain name.

ill in the IP address

this case the account name for SIP Registration) in From

eep this field blank if not

page. Please note that not
all the service providers support this feature. Contact your
service provider for more information.

string to be displayed to users so they know which

N1 User Manual

VoI P Trunks

N1 supports up to 8 VoIP trunks, which helps you to expand VoIP service on the
device.
Go to PBX→ Extensions and Trunks→ VoIP Trunks to edit the VoIP trunks.

• Click to add one VoIP trunk.

• Click to delete the selected VoIP trunks.

• Click to edit the VoIP trunk.

• Click to delet e the VoIP trunk.

VoIP Tr unk Conf i gur ation

Please check the VoIP trunk configuration parameters below.

1) General Settings

Table 7-6 VoIP Trunk-General Settings

General Settings

Enable/Disable Enable or Disable this VoIP trunk.
Provider Name A unique label to help you identi fy this trunk.

Hostname/IP

Domain

User Name The user name to reg ist er to the trunk from the VoIP pr ovider.
Authorization Name Used for SIP authentication.
Password The password to register to t he t r unk from the VoIP provider.

From User

Online Number

Caller ID

Service provider’s hostname or IP address.

If no domain name for the provider. F
instead.

All outgoing calls from this SIP Trunk will use the From User (In

Header of the SIP Invite package. K
needed.
Define the online number that expected by “Skype Connect”
and some other SIP service providers. Leave this field blank if
not needed.
Specify the caller ID to use when making outbound calls over
this trunk. The caller ID se t in t he “Extension” page will overr ide
the caller ID set in the “VOIP trunk”

Realm Realm i s a

30

Proxy Server

be not the server resolved by the Request-URI.

This will be the transport method used by the SIP Trunk. This

Set default mode for sending DTMF of this trunk. Default
Tick to enable DNIS for thi s t r unk.

Define the DINS name.

Set the DID Number for this trunk.

N1 User Manual

username and password t o use.

Enable Outbound

Codecs Define the codec for this sip trunk and its priority
Transport
Enable SRTP Define if SRTP is enabled for t his t r unk.

Qualify Send check alive packets t o t he s ip provider.
DTMF Mode

A proxy that receives req uests fro m a cli ent. Even though it may

method is given by the SIP trunk provider.

setting: rfc4733.

2) DNIS Settings

Table 7-7 VoIP Trunk-DNIS Settings

DNIS Settings

Enable DNIS
DNIS Name
DID Number

3) DOD Settings

DOD (Direct Outward Dialing) means the caller ID displayed when dialing out.
Before configuring this, please make sure the provider supports this feature.

• Associated Extension
The extension making call out via SIP Trunk will display the associated DOD.

• Add DOD
Add DOD for one associated extension.

• Add Bulk DOD

Figure 7-1 VoIP Trunk DOD Settings

Add bulk DOD for bulk extensions in ascending sequence with the “Begin DOD” you
fill in. For example, if the Associated Extensions are 100, 101, 102, 103, 104, 105 with
“Begin DOD” as 5500100, the corresponding DOD will be 5500100, 5500101,
5500102, 5500103, 5500104, and 5500105.

31

Used to identify the route. The name is usual ly descriptive, i.e.
don't want to restrict this out bound route.

N1 User Manual

Call Control

This chapter shows you how to control outbound calls and incoming calls with
outbound routes and inbound routes.

• Outgoing Rules

• Incoming Rules

• PIN Settings

• Blacklist

Outgoing Rules

An outbound route works like a traffic cop giving directions to road users to use a
predefined route to reach a predefined destination. Outbound routes are used to
specify what numbers are allowed to go out a particular route. When a call is placed,
the actual number dialed by the user is compared with the dial patterns in each route
(from highest to lowest priority) until a match is found. If no match is found, the call
fails. If the number dialed matches a pattern in more than one route, only the rules
with the highest priority in the route are used.

Note:

• N1 compares the number with the pattern that you have de fined in y our route 1 . If
matches, it will initiate the call using the selected trunks. If it does not, it will
compare the number with the pattern you have defined with route 2 and so on.
The outbound route which is in a higher position will be matched firstly.

• Adjust the outbound route sequence by clicking these buttons .

Go to PBX→Outbound Call Control→Outgoing Rules to edit outbound routes.
Please check the outbound route configuration parameters below.

1) General Settings

Table 8-1 Outbound Route-General Settings

Options Description

Route Name

Password

"local" or "international".
OPTIONAL.
Select a PI N list from PIN Settings to set password for the
outbound route. A route can prompt us er s for a password
before allowing calls to pr ocess . Leave this field blank if you

32

Enable or disable T.38 FAX on this outbound route. Only for SI P
Trunk.

Round Robin with memor y. If it is enabled, N1 will remember

This is an option to limit when the out b ound r oute is availa ble to

after work.

Refers to any digit in the brac kets, example [123] is 1 or 2 or 3.

that multiple numbers can be separated by commas and

Allow the users to specify the number of digits that w ill be strip ped from the front of the

Digits to prepend to a successful match. If the dialed number matches the patterns,

digit dialing, but users are more comfortable with

numbers before the calls are placed. When using analog trunks, a “w” character may

T.38 Support

N1 User Manual

Rrmemory Hunt

Office Hours

which trunk was used last time, and then use the next av ailab le
trunk to call out.

use. Usually we can select an office hours that is same as your
working hours, and the out bound r oute would be unavailable

2) Dial Pattern s

A dial pattern is a unique set of digits that will select this route and send the call to
the designated trunks. Multiple Dial Patterns can be added on one outbound route

by clicking button.

Patterns

X
Z
N

Table 8-2 Outbound Route-Dial Patterns

Refers to any digit between 0 and 9
Refers to any digit between 1 and 9
Refers to any digit between 2 and 9

[###]

. (dot)

!

Strip

phone number before the call is placed.
For example, if users must press 0 before dialing a phone number, one digit should be
stripped from the dial string before the call is placed.

Prepend

then this will be prepende d bef or e sending to the trunks.
For example if a trunk requires 10­7-digit dialing, this field c ould be u sed to prepe nd a 3-dig it area cod e to all 7-digit phone

also be prepended to provide a slight delay before dialing.

Note
ranges of numbers can be specified with a dash ([1.3.6-8])
would match the numbers 1, 3, 6, 7 and 8.
Wildcard. Match any nu mber of anything.

Used to initiate call processing as soon as it can be deter mined
that no other matches are possible.

33

Routing calls based on the trunk on which the call is coming in.
In the DID field, you will define the expected “DID Number” if

N1 User Manual

3) Member Extensions

Move the extensions that could call through this outbound route to "Selected" Box.

Figure 8-1 Outbound Route-Member Extensions

4) Member Trunks

Move the trunks that would be used on this outbound route to "Selected" Box.

Figure 8-2 Outbound Route-Member Trunks

Incoming Rules

When a call comes into N1 f rom the outside, N1 needs to know where to direct it. It
can be directed to an extension, a ring group, a queue or a digital Receptionist (IVR)
etc.

Go to PBX→Inbound Call Control→ Incoming Rules to edit incoming rules.
Please check the inbound route configuration parameters below.

1) General Settings

Table 8-3 Inbound Route-General Settings

Options Description

Route Name
DID Number

Used to identify the route.

34

your trunk passes DID on incoming calls. Leave this blank to

number entered
must match the format of the provider send ing the DID. You can
also use a pattern match to matc h a r ange of numbers.

Routing calls based on the caller ID number of the person that

be matched on
incoming calls. Leave this field blank to match any or no CID
info.

up the call.

N1 User Manual

match calls with any or no DID info. The DID

Caller ID Nu mber

is calling. Define the caller ID number to

2) Trunk Members

Select which trunks will be member trunks for this route. To make a trunk a
member of this route, please move it to the “Selected” box.

Figure 8-3 Inbound Route-Member Trunks

3) Business Days

Define where the calls will be routed during Business Days.

Figure 8-4 Inbound Route-Business Days

• Office Hours
Select one defined business days office hours.

• Office Hours Destination
Configure where to route the incoming calls during office hours.

• Non-office Hours Destination
Configure where to route the incoming calls during non-office hours.

Table 8-4 Inbound Route-Business Days

Destination Description

End Call

Route the incoming calls to End Ca ll, the system will auto hang

35

that no other matches are possible.

Route the incoming calls to a s pecific Queue.

Route the incoming faxes to a specific extension’s mail

N1 User Manual

Extension
Voicemail
IVR
Ring Group

Conference Room
Queues

Faxes

Route the incoming calls to a s pecific extension.
Route the incoming calls to an ex t ension’s voice ma il.
Route the incoming calls to a s pecific IVR.
Route the incoming calls to a s pecific Ring Group.
Used to initiate call processing as soon as it can be det ermined

address.
Note: this function only supports T.38 faxes.

4) During Holidays

Define where the calls will be routed during Holidays.

Figure 8-5 Inbound Route-During Holidays

• Holiday
Select which defined Holiday to use. When a time is defined in both Business
Days and Holidays, it will be treated as Holidays.

• Destination
Configure where to route the incoming calls during holidays.

5) Fax Detection

Enable or disable the "Fax Detection" functionality on this route.

Figure 8-6 Inbound Route-Fax Detection

• No Detect
No attempts are made to auto-determine the call type. All calls are sent to the
defined destination.

• Custom Email
Customize an E-mail address to receive the faxes. You should first configure
the “Voicemail Settings->SMTP Settings for Voicemail” correctly before you use
this option.

• Faxes
Send faxes to an extension. If choosing a FXS extension here, the fax will be sent
to the FXS port selected, you should connect a fax machine to this FXS port. If
choosing a VoIP extension, the fax will be sent to the extension’s voicemail as an

36

N1 User Manual

attachment.

Note:

If you want to receive faxes with custom Email address, the SMTP Settings
configured successfully in advance. If you want to receive faxes with E-mail address
configured in VoIP extension voicemail, you should first make sure the tested email to
your email address works fine.

should be

PIN Settings

Go to PBX→Advanced Settings→ PIN Settings to create a PIN list. The PIN lists
can be selected to access restricted features. The PIN can also be added to the CDR
record’s “Account Code” field. PIN list can be applied to Outbound Route.

Figure 8-7 PIN Settings

Blacklist

Blacklist is used to block an incoming/outgoing call. If the number of
incoming/outgoing call is registered in the number blacklist, the caller will hear the
following prompt: “The number you have dialed is not in service. Please check the
number and try again”. The system will then disconnect the call.
Go to PBX→Advanced Settings→Blacklist to add numbers to the blacklist.
You can choose to block the number for inbound, outbound or both.

• If the type is “inbound”, then this number can’t be called.

• If the type is “outbound”, then the extensions in N1 can’t call this number.

Figure 8-8 Number Blacklist

37

N1 treats IVR as an extension; you can dial this extension

Choose which recording to be played to the caller when they

choose a Custom Prompt which is uploaded or created on N1.

The number of times that the selected IVR prompt will be

How long (in seconds) we wait for the caller to enter an option
on their phone keypad before we consider it timed out and it

Tick this option to enable Direct Dial. If Direct Dial is enabled,
the callers can enter a user's extension number when entering
the IVR to go direct to the users.

N1 User Manual

IVR

Like most organizations, where possible, we would like to route incoming calls an
Auto Attendant. You can create one or more IVR (Auto Attendant) on N1 to achieve i t .
When calls are routed to an IVR, N1 will play a recording prompting them what
options the callers can enter such as “Welcome to XX, press 1 for Sales and press 2
for T e chnical Support”.

Configure IVR

Go to PBX→Inbound Call Control→IVR to configure IVR.

• Click to add a new IVR.

• Click to delete the selected IVR.

• Click to edit one IVR.

• Click to delet e one IVR.

Please check the IVR configuration parameters below.

Table 9-1 IVR Configuration Parameters-General Settings

General Settings

Number
Name

Prompt

Repeat Count

Key Timeout

number to reach the IVR from inter nal extensions.
Set a name for the IVR.

reach the IVR. You can choose the default prompt on N1 or

played.

follows the Timeout Destin at ion a s defined below.

Enable Direct Dial

38

Key Press Events

Key Press Event
0
1
2
3
4
5
6
7
8
9
#
*
Timeout
Invalid

Select the destination for each key pressing: digits 0-9, “#”, “*”,
Timeout and Invalid. When the callers press the corresponding
key, the call will be routed to:

• Extension

• Voicemail

• Ring Group

• IVR

• Conference Room

• Queues

• Faxes

• Dial by Name

• Hangup

N1 User Manual

39

Used to identify the ring gr oup.

This option defines the numbered extension that can be dialed

ing all the available extensions

ing each extension in the group one at

a time.

Specify how long (in second) to ring each extension or all the

If the strategy is “Ring All Simultaneously”, it means the
number of seconds to ring t his group be fore ro ut ing the call

“Ring Sequentially”, it means the number

of seconds to ring a single extension before moving on to

N1 User Manual

Ring Group

A ring group helps you to ring a group of extensions in a variety of ring strategies. For
example, you could define all the technical support guys' extensions in a ring group
and ring the support guys one by one.

Configure Ring Group

Go to PBX→Inbound Call Control→ Ring Group to conf igure ring group.

• Click to add a new Ring Group.

• Click to delete the selected ring groups.

• Click to edit one Ring Group.

• Click to delet e one Ring Group.

Please check the Ring Group configuration parameters below.

1) General Settings

Table 10-1 Ring Group Configuration Parameters-General Settings

General Settings

Ring Group Name
Ring Group Number

Strategy

Seconds to ring
each member

to reach this group.
Select an appropriate ring strategy for this ring group.

• Ring All Simultaneously: r
simultaneously.

• Ring Sequentially: r

extensions.

•

according to the “Destinati on i f No Answ er ” set tings.

• If the strategy is

the next one.

40

N1 User Manual

2) R ing Group Member

Specify the extensions to be part of this ring group. Move the desired ring group
members to the "Selected" Box.

Figure 10-1 Ring Group Member

3) D estination if No Answer

When all members on this group fail to answer the call, system will handle the call
according to the selected destination.

Figure 10-2 Destination if No Answer

41

A name for the Queue. The name is used for identification

You can require agents to enter a password before they can
login to this queue.

Queue Agent

The number of seconds an agent's phone can ring before we

Queue Max Wait

The maximum number of seconds a caller can wait in a queue

ring all available agents simultaneously until one

ring the agent which was least recently

ring the agent with the fewest completed

calls.

N1 User Manual

Queue

Queues are designed to receiving calls in a call center . A queue is like a virtual waiting
room, in which callers wait in line to talk with the available agent. Once the caller
called in N1 and reached the queue, he/she will hear hold music and prompts, while
the queue sends out the call to the logged-in and available agents. A number of
configuration options on the queue help you to control how the incoming calls are
routed to the agents and what callers hear and do while waiting in the line.

Configure a Queue

Go to PBX→Inbound Call Control→ Queues to configure queues.

• Click to add a new Queue.

• Click to delete the selected queues.

• Click to edit one queue.

• Click to delet e one queue.

Please check the Queue configuration parameters below.

1) General Settings

Table 11-1 Queue Configuration Parameters-General Settings

General Settings

Name

Number

Queue Password

purpose throughout the us er inter f ace.
Use this number to dial into the queue, or tr ansfer callers t o this
number to put them into th e queue.

Timeout

Time

Queue Ring
Strategy

consider it a timeout.

before being pulled out. (0 for unl imited).
Multiple strategies are av ailable for the queue.

• RingAll:
answers.

• LeastRecent:
called.

• FewestCalls:

42

Round Robin with Memory, remembers

caller periodically based on the frequency timer. The hold time
will not be announced if th e ti me is less tha n 1 minut e no matt er
time.

N1 User Manual

• Random: ring a random Agent.

• RRmemory:

where it left off in the last ring pas s.

2) Agents

This selection shows all users. Selecting a user here makes them a dynamic
agent of the current queue. The dynamic agent is allowed to log in and log out the
queue at any time.
The agents dial "Queue number" + "*" to log in or "Queue number" + "**" to log out
the queue. For example, if the queue number is "681", then the dynamic agent
can dial "681*" to log in or "681**" to log out.

3) C aller Position Announcement

Figure 11-2 Caller Position Announcement

Table 11-2 Caller Position Announcement

Caller Position Announcement

Announce Position

Announce Hold
Time

Frequency

Whether to announce position of call in the queue or not.
Enabling this option c auses N1 to announce t he hold time to th e

this option is set to yes or no.
How often to announce the queue position and estimated hold

Figure 11-1 Agents

4) P eriodic A nnouncements

The periodic announcement is played periodically when the caller is waiting on the
line.

43

Select the "Music on Hold" Prompt for this queue.

This option controls whether callers already on hold are forced

Yes: callers are forced out of a queue when no agents are

N1 User Manual

Figure 11-3 Periodic Announcements

5) Events

Once the events settings are configured, the callers are able to press the key to
enter the destination you set. Usually, a prompt should be set on Periodic

Announcements to guide the callers to press the key.

Figure 11-4 Events

6) Failover Destination

Define the failover action. A failover occurs after the user reach the Queue max
wait time.

Figure 11-5 Failover Destination

7) Others

Figure 11-6 Queue Others Settings

Table 11-3 Queue Others Settings

Others

Music on Hold

Leave When Empty

out of the queue that has no agents.

•

44

No: callers will remain in the queue without any agent.

This option controls whether callers can join a call queue that

allers can join a call queue with no agents or only

The default setting is "No".

If set to "No", the queue will avoid sending calls to members

Agent

Announcement played to the agent prior to bringing in the

seconds the queue waits after calling all

The amount of seconds the queue waits for passing another
queue call to an agent who has completed a call (0 for no

Join Empty

N1 User Manual

logged in.

•

has no agents.

• Yes: c
unavailable agents

• No: callers cannot join a queue with no agents

Ring in Use

Announcement
Join Announcement

Retry

Wrap-up Time

whose devices are known t o be " in use".

caller.
Announcement play ed to callers o nce pri or to join ing the qu eue.

The amount of
available agents before ca lling t hem again.

delay).

45

You can require callers to enter a password before they can
enter this conference. This setting is optional.

N1 User Manual

Conference

Conference Calls increase employee efficiency and productivity, and provide a more
cost-effective way to hold meetings. Conference agents can dial * to access to the
settings options and the admin can kick the last user out and can lock the conference
room.

• Configure a Conference Room

• Join a Conference Room

• Manage the Conference

Configure a Confe rence Room

Go to PBX→Inbound Call Control→ Conferences to configure conferences.

• Click to add a new Conference Room.

• Click to delete the selected conference

rooms.

• Click to edit one Conference Room.

• Click to delet e one Conference Room.

Please check the Conference configuration parameters below.

Table 12-1 Conference Configuration Parameters

Options Description

Extension
Admin Admin can kick a user out and can lock the conference room.

PIN#

Use this number to dial into the conference room.

Join a Conference R oom

Users on N1 could dial the conference extension to join the conference room. If a
password is set for the conference, users would be prompted to enter a PIN.

How to join a N1 conference room, if I am calling from outside (i.e. calling from
my mobile phone)?
In this case, an inbound route for conferences should be set on N1. A trunk should be
selected in the inbound route and destination should be set to a conference room.

46

Mute/ un-mute yourself.

Lock /unlock the conference.

Eject the last user.

Decrease the conference volume.

Extend the conference.

Increase the conference v olume.

Decrease your volume.

Exit the IVR menu.

Mute/ un-mute yourself.

N1 User Manual

When the outside users dial in the trunk number, the call will be routed to the
conference room .

Manage the Conference

During the conference call, the users could manage the conference by pressing * key
on their phones to access IVR menu for conference room.
Please check the options for conference IVR below.

Table 12-2 Conference IVR Menu

Conference Administrator IVR Menu

1
2
3
4
5
6
7
8
9

Conference Users IVR M enu

1
4
6 Increase the conference v olume.
7 Decrease your volume.
8
9 Increase your volume.

Increase your volume.

Decrease the conference volume.

Exit the IVR menu.

47

N1 User Manual

Managing Voice on N1

In this chapter, we introduce how to manage voice on N1, including the following
sections:

• System Prompt

• Custom Prompt

• Music on Hold

System Prompt

N1 ships with a US English prompt set by default. The system supports multiple
languages. Users could update the system prompt in different ways. Go to

PBX→Audio Settings→System Prompts Settings to update the system prompt.

HTTP/Auto Mode (Recommended)

Please make sure your N1 can access the internet before you update system prompt
with this method.
Users could choose the desired prompts and click download to update directly without
reboot.

Figure 13-1 Update System Prompts- Auto Detection

Another way is choose Download Mode as "HTTP" and fill in the URL to download
system prompt and update it.

Figure 13-2 Update System Prom pts - HTTP Download

48

• America

• Arabic

• Australia

• British

• Chinese

• Danish

• Deutschland

• Dutch

• Finnish

• French

• French Canada

• Greek

• Hungarian

• Italian

• Korean

• Norwegian

• Persian

• Polish

• Portuguese

• Portuguese Brazil

• Russian

• Spanish

• Spanish Latin

• Spanish Mexico

• Swedish

• Thai

• Turkish

Download link of system prompt is as below:

N1 User Manual

TFTP Method

If N1 cannot access the internet, please update the system prompts via TFTP.

Step1. Download the system prompt to your local PC.
Step2. Enable TFTP Server (For example, tftpd on Windows)

1) Inst all tftpd32 software on computer

.

49

N1 User Manual

Download link: http://tftpd32.jounin.net/tftpd32_download.html

2) Confi gure tftpd32
For the option “Current Directory”, click “Browse” button, choose the system
prompt file of N1, such as D:\fr.tar.gz

.

Figure 13-3 Configure Tftpd32

Step3. Update via TFTP

1) TFTP Server: fill in IP address of tftpd32 server, such as 192.168.6.42.

2) File Name: Enter the name of voice prompt tar file name, such as "fr.tar.gz".

3) 3) Click to download the system prompt and update.

Figure 13-4 Update System Prom pts - TFTP Download

Custom Prompt

The default voice prompts and announcements in N1 are suitable for almost every
situation. However, you may want to use your own voice prompt to make it more
meaningful and suitable for your case. In this case, you need to upload a custom

50

N1 User Manual

prompt to N1 and apply it to the place you want to change.
Upload a custom prompt via PBX→Audio Settings→Custom Prompts.

1) Click the button .

2) Click to choose the desired prompt.

Figure 13-5 Upload Custom Prompt

3) Click to upload the selected prompt.

Note:

The file size must not be larger than 8 MB, and the file must be WAV format:

 GSM 6.10 8 kHz, Mono, 1 Kb/s
 Alaw/Ulaw 8 kHz, Mono, 1 Kb/s
 PCM 8 kHz, Mono, 16 Kb/s

Music on Hold

Music on hold (MOH) is the business practice of playing recorded music to fill the

silence that would be heard by callers who have been placed on hold. There are 3
default MOH files built in N1, you can also upload the one you want to N1.

Upload a Music on Hold Prompt

Upload a custom prompt via PBX→Audio Settings→Music on Hold Prompts.

1) Click the button .

2) Click to choose the desired prompt.

51

Note:

to play the prompt. Choose one extension to play the prompt. Once

, the selected extension will ring. Pick up the phone and

N1 User Manual

Figure 13-6 Upload Music on Hold File

3) Click to upload the selected prompt.

The file size must not be larger than 8 MB, and the file must be WAV format:

 GSM 6.10 8 kHz, Mono, 1 Kb/s
 Alaw/Ulaw 8 kHz, Mono, 1 Kb/s
 PCM 8 kHz, Mono, 16 Kb/s

Play a Music on Hold Prompt

Choose a Music on Hold file via PBX→Audio Settings→Music on Hold Prompts
and click

clicked the button
listen to the music.

Figure 13-7 Play a Music on Hold Prompt

52

Set the maximum number of messages that can be
stored in a single voicemail box .

Set the maximum length of a single voicemail

Set the minimum length of a single voicemail
message. Messages below this threshold will be

If this option is set, the caller will be pro mpted to press

After notification, the voicemail is deleted from the
server.

If this option is set, the caller can jump out of the

N1 User Manual

Voicemail

In this chapter, we introduce how to manage voicemail system on N1, including the
following sections:

• Voicemail Settings

• Voicemail to Email

• How to Check Voicemail?

• How to Change Voicemail Greetings?

Voicemail Settings

Users could configure voicemail settings, including general voicemail settings and
SMTP settings (which is used for “Voicemail to Email”) via PBX→Basic

Settings→Voicemail Settings.

1) General Settings

Table 14-1 Voicemail- General Settin gs

General Voicemail Settings

Max Message per Folder

Max Message Time

Min Message Time

Ask Caller to Dial 5

Delete Voicemail

Operator Breakout fro m
Voicemail

Destination

2) SMTP Settings

Please ensure the SMTP settings are configured correctly to make Voicemail to

Email work properly.

message.

automatically deleted.

5 before leaving a message.

voicemail and go to the destination you set by dialing
“0”.
The caller will go to the destinati on by dialing “0”.

After finishing the configuration, you can click on the
to check whether the setup is OK.

• If the test is successful, you can use the email safely.

button

53

N1 User Manual

• If the test failed, please check if the above information is input correctly or if
the network is OK.

Figure 14-1 Voicemail-SMTP Settings

• E-mail Address
The E-mail Address that N1 will use to send voicemail.

• Password
The password for the email address used above.

• SMTP Serve r
The IP address or hostname of an SMTP server that the N1 will connect in
order to send voicemail messages via email.

• Port
SMTP Port: the default value is 25.

• Use SSL/TLS to send secure message to server
If the email sending server needs to authenticate the sender, you need to
select the check box.

Note:

SSL/TLS must be selected if you use Gmail or Exchange Server.

Voicemail to Email

Voicemail is enabled for each extension on N1 by default. If there is no answer for an
extension, the call will be forwarded to the extension's voicemail. Email notification of
voicemails are supported on N1, simply enable this feature on the desired extension
edit page. Enter your email address in the Email Address field, the received
voicemails will be sent to your email.

54

N1 User Manual

Figure 14-2 Enable Voicemail to Email

Note:

Please ensure that the section of "SMTP Settings for Voicemail" (in the "Voicemail
Settings") has been properly configured before using this feature.

How to Check Voicemail?

There are multiple ways to check voicemail on N1. You can check the voicemail by
pressing voicemail feature code on your phone or log in N1 by Extension account to
check voicemails. In addition, you can check voicemail via Email if Voicemail to Email
is enabled.

1) Check Voicemail by Phones

The default feature code to check a specific extension's voicemail is *2.
Dial *2 on your phone, and enter the voicemail PIN code to access your voicemail.
The default voicemail PIN number is the same as your extension number. The
password can be changed on the extension edit page.
You can also check other extension's voicemail on your own handset by using
feature code *02. Dial *02 on your phone to enter the voicemail main menu.
Entering the desired extension number and followed by the extension's voicemail
PIN, you will be able to check the extension's voicemail.

2) Check Voicemail on Web

Another way to check voicemail is logging in N1 by Extension User Account.
Before logging in N1 Web using the extension User account, you should enable
“User Web Interface” for the extension.

55

Figure 14-3 Enable User Interface

User Name: Extension Number
Password: Web Password for the extension

N1 User Manual

Figure 14-4 Login N1 via Extension Account

After login, you can check voicemail on "Voicemail" page.

3) Check Voicemail via Email

If you have enabled "Voicemail to Email" feature, you can check voicemail on
your email.

56

N1 User Manual

How to Change Voicemail Greetings?

The default Voicemail greeting on N1 is fine but it is rather bland and quite boring. You
can customize your own voicemail greetings.

1. Dial *2 to enter voicemail on your handset.

2. Enter the access password.

3. Press 0 for Mailbox Options. You will then be given the choice what type of
message you want to record.

4. Press 1 to record your Unavailable Message.

5. Press 2 to record your Busy Message.

6. Press 3 to record your name.

7. Press 4 to record your Temporary Message.

8. Choose the message that you want to record, press # to finish the record.

9. Press 1 to accept your message.

10. Press 2 to listen to your message.

11. P ress 3 to re-record your message if you don't like the previous message.

57

during a call.

Check Extension

Default Code: *2.

extension’s voicemail directly. (# is the default setting). For
example, extension 500 want to leave a message for
extension 501, users can use 500 dial “#501” to enter the
Timeout

The timeout to transfer a c all.

Default Code: *03.

Default Code: *4.

Business Calling Features

This chapter shows various call features on N1:

• Feature Code

• Call Transfer

• Call Pickup

• Intercom

• Spy

• Call Parking

• Speed Dialing

Feature Code

N1 User Manual

Feature Codes are used to enable and disable certain features available in N1. N1
local users can dial feature codes on their phones to use a particular feature.
The default feature codes can be checked and changed on

Settings→Feature Codes

1) General

General

One Touch Record

Voicemail

Voicemail for Extension

page.

Table15-1 Feature Code-General

Default Code: *1.
A user may initiate or stop call recording by dialing the code

Users could check their own voicemails by this code.
Default Code: **.
Users can leave a voicemail to other extensions by dialing #
on their phone or the incoming call could be forwarded to an

PBX→Basic

voicemail of 501.

Voicemail Main Menu
Attended Transfer

Attended Transfer

Blind Transfer
Call Pickup

Default Code: *02.
Default Code: *3.
Default Value:15s.

58

incoming call by

In this mode you can listen/whisper to the extension being
call.

Default: 4000ms.

Call Parking Preferences

Default Code: *6.

Default: 690-699.
User may park an incoming call on a

up the call again on any other extensions.

Default: 60s.
Define the time (in seconds) that a call

Call Forwarding Prefer ences

Default Code: * 70.

The call forwarding settings will be configured as

Do not disturb: Disabled

Default Code: *75.

Default Code: *075.

Extension Pickup

Normal Spy

Whisper Spy

Barge Spy

N1 User Manual

Default Code: *04.
Users may pick up a specific extension’s
dialing *04+extension number on their phone.
Default Code: *90.
In this mode, you can only listen to t he ext ension being spied.
Default Code: *91.

spied.
Default Code: *92.
In this mode, you can barge in both extensions i nvolved in the

Input Digit Timeout

The timeout to input the next digit.

2) Call Parking Preferences

Table 15-2 Call Parking Preferences

Call Parking

Extension range used to par k cal ls

Number of seconds a call can be parked

3) Call Forwarding Preferences

Table 15-3Call Forwarding Preferences

designated extension at f irst and then pi ck

can be parked before it is recalled to the
station that parked it.

follows:

Reset to Defaults

• Always forward: Disabled

• Busy forward to Voicemail: Enabled

• No answer forward to Voicemail: Enabled

•

Enable Do Not Disturb
Disable Do Not Disturb

59

N1 User Manual

Call Transfer

There are 2 types of call transfers available on N1: Blind Transfer and Attended
Transfer. Users can achieve call transfer by pressing the feature code during the call.

Blind Transfer

Default feature code: *03

1. Dial "*03" during the call;

2. Dial the called number after hearing a prompt "transfer";

3. The call will be transferred after the number is dialed.

Attended Transfer

Default feature code: *3

1. Dial "*3" during the call;

2. Dial the called number after hearing a prompt "transfer";

3. Talk to the transfer recipient;

4. The call will be transferred after hanging up.

PBX→Basic Settings→General Preferences page, you can set the Attended

On
T ransfer Caller ID. The default display is the Caller ID of the initiator.
For example, if extension 500 makes a call to extension 501. After 501 picks up the
call, user 501 makes an attended transfer to extension 502.

• If selecting “Transferer”, 502 will display the Caller ID as 501;

• If selecting “Transferee”, 502 will display the Caller ID as 500.

Call Pickup

Call Pickup is a feature that allows one to answer someone else's call. The feature is

accessed by pressing call pickup feature code on N1. If a colleague's phone set is
ringing, one can answer that call by picking up one's own set and then using the call
pick-up feature, instead of walking to the colleague’s desk.

Group Call Pickup

The default call pickup f or Group Call Pickup is *4. It allows you to pick up a call
from a ringing phone which is in the same group as you.
Pickup group can be se t on extension edit page. Extensions t hat are in the sam e
group can pick up each other's call by feature code *4.

60

N1 User Manual

Figure 15-1 Group Extensions

Direct Call Pick

The default Direct Call Pickup (Extension Pick up) feature code is *04. It allows you to
pick up a call that is made to a specific extension. If you know whose phone is ringing
and what is the extension number is, you can pick up the call by pressing *04+
extension number.

For example, if a call reaches the Sales Department Manager's phone (extension
number 888), but he is in a meeting, you can pick up the call by pressing *04888 on
your own phone to answer the call.

Spy

N1 allows extension to monitor/barge in other conversation. Once this feature is

61

N1 User Manual

enabled, the extension has the ability to monitor/barge in other calls using the feature
codes for each spy mode.

Spy Modes

• General spy: you have the permission to use the following 3 modes.

• Normal spy: you can only hear the call, but can't talk. Feature code: *90.

• Whisper spy: you can hear the call, and can talk with the monitored extension.

Feature code: *91.

• Barge spy: you can hear the call and talk with them both. Feature code: *92.

Steps to Use Spy Feature

Example: Use Extension 100 to monitor the calls of Extension 101.

1. Enable "Allow Being Spied" in extension 101. In this case, extension 101 is

allowed to be spied by other extensions.

2. Choose the "Spy Modes" for extension 100. In this case, extension 100 has the

right to use the feature code to monitor extension 101.

3. If 100 choose “normal spy”, it should dial “*90301” to start monitoring;

If 100 choose “whisper spy”, it should dial “*91301” to start monitoring;
If 100 choose “barge spy”, it should dial “*92301” to start monitor;
If 100 choose “general spy”’, it can dial “*90301”, “*91301” or “*92301” to start
monitor.

Call Parking

Call Parking is a feature that allows the user to put a call on hold at one phone and
continue the conversation from any other phone. Call parking is activated by feature
code. For example, extension 8010 is in a call, but the person needs to go to another
place to find the answer for a question. He can dial Call Parking feature code on the
phone, and system will prompt that the call is parked at an extension, i.e. 690.Then
this person can hang up the call and l eave. When he finds the information, he can pic k
up any phone nearby and dial 690 to resume the conversation.

Uses of Call Parking

Call parking is often useful in buildings with many offices or with more than one floor,
and with most of the areas having access to one or more telephone sets.

• If the desired called party is not the person who picked up the call, and the
desired called party is at an unknown location, the person who picked up the call
may park the call and then use the public address system to page the desired
called party to pick up the call.

• During a conversation, a person may need to go to another office for some
reason (for example, to retrieve an important file); parking the call allows this

62

N1 User Manual

person to continue the conversation after arriving at the other office.

Speed Dialing

Sometimes you may just need to c all someone quickly without havi ng to look up
his/her phone number. You can b y simply define a shortcut number. Speed Dial
feature is available on N1 that allowing you to place a call by pressing a reduced
number of keys.

Add a Speed Dial

1. Go to PBX→Outbound Call Control→Speed DialSettings, you can see the

default Speed Dial Prefix is *99. Please avoid conflict with other feature codes if
you want to change the prefix.

2. Click to add one Speed Dial.

3. Fill in the Source Number and Destination Number.

Phone number for the number you want to call.
Speed Dial Code for speed dialing number.

Note:

Do not forget to add the outbound dial prefix if you would like to dial the speed dial
number through trunk.

Figure 15-2 Speed Dial

To make a speed dial, e.g. you want to call 15880246258, sim ply dial *991. The *99
tells N1 that you want to use the Speed Dial and the 1 is the Speed Dial Code for
destination number 15880246258. (Check the Speed Dial Setting for 15880246258
on the screen above.)

63

Enable or Disable Auto Recording feature.

After enabling Call recording, you can choose where to

Status: shows if the SD card, HDD or Network Disk is

If Call Recording is enabled, the caller will hear the
preconfigured prompt when the inbound calls go through

If enabled, the prompt will be rec or ded.

If Call Recording is enabled, the callee will hear the

Written to the Recording file:

N1 User Manual

Auto Recording

This chapter explains how to configure auto recording on N1 and how to manage the
recording files.

• Auto Recording Settings

• RAID Settings

• SD Card Management

• Store Recordings to Network Disk

• Share Recordings

Auto Recording Set tings

N1 supports auto recording for an established call. Go to System→ Auto Recording
Settings→ Recording Settings to configure auto recording settings.

Note: before enabling call recording, please make sure that the hard disk, SD card or

the Net Disk performs well.

Table 16-1 Auto Recording Configuratio ns

General Preferences

You can choose:

Enable Call Recording

Storage Location

Record Inbound Prompt

Record Outbound Prompt

 Record Inbound calls


Record Outbound calls



Record Internal calls

store the recordings.

• HDD

• RAID

• SD Card

• Network Disk

successfully mounted to N1.

trunks.

• Written to the Recording file:

preconfigured prompt when the outbound calls go through
trunks.

•

64

When ticked, all calls through the selected trunks will be
recorded.

When ticked, all calls made by the selected extensions
will be recorded.

When ticked, all conversations through the selected
conferences will be recorded.

N1 User Manual

If enabled, the prompt will be r ecor ded.

Apply To

Record Trunks

Record Extensions

Record Conferences

RAID Settings

RAID — which stands for Redundant Array of Inexpensive Disks or Redundant Array
of Independent Disks — is a technology that employs the simultaneous use of two or
more hard disk drives to achieve greater levels of reliability, among other benefits.
N1 telephone system supports RAID1 to increase the system reliability, which allows
you to insert two HDD (Hard Disk Drivers) to N1 telephone system, and create RAID
array. Once RAID array is created, you can choose to store the auto recording files to
RAID. In this way, recording files will be stored in the two HDD simultaneously.

Figure 16-1 RAID Settings

Notes:

1. HDD is not hot -swappable, please power off the device when you need to insert or

remove HDD.

2. Please insert two HDD to create the RAID array . But when you have inserted one or

two HDD without creating the RAID array, you can choose to use HDD 1 or HDD 2 to
store the recording files, etc.

3. When the RAID array has been created, if one o f the HDD is removed or corrupted,

65

N1 User Manual

the RAID array will turn Degraded. Insert a normal HDD afterwards, the RAID array
will rebuild. In the process of rebuilding it is not allowed to remove HDD, or HDD is
likely to be damaged.

SD Card Management

Insert a SD Card to N1, then manage and check the SD check status under
System→ Storage Management→ SD Card Management.
You can format or clean up the SD car d on this page.

Note:

• You should power off your machine when you put in or pull out your SD card.

• If you want to clear up the SD card, please check if you need to back up the files

in it.

Figure 16-2 SD Card Management

Store Recordi ngs to Network Disk

The Network Disk feature is used to extend storage space. If “Storage Location” is set
to Network Disk, the call recording files created will be moved to the Net Disk.
Configure the Network Disk under System→ Storage Management→ Network Disk

Settings.

Note:

The shared folder must be based on Windows Operation System. And if it's windows
Vista/2008/7, please add “Everyone” into the shared accoun t list. After that you should
ensure that the permission of “Everyone” is checked.

66

N1 User Manual

Figure 16-3 Add Everyone

Figure 16-4 Share the File

Before network disk can be properly configured, an SMB share folder accessible from
N1 must be set up on a Windows based machine. Once that has been set up, please
follow the steps below.

1. Choose a window-based computer that is always in service

2. Create a folder

3. Share this folder

67

Shows if the Net-Disk is successfully mou nt ed to N1.

No: Disable Network Disk

The shared folder name where the recordings will be

Leave

administrator account on PC as a user name here.

4. Input the Net-Disk information in “Connect to Network Disk” tab.

Figure 16-5 Connect to Network Disk

Table 16-2 Network Disk Settings

Network Disk Settings

N1 User Manual

Running Status

Enable
Net-Disk Host/IP
Net-Disk Share Name

Net-Disk Access User Name

Net-Disk Access Password

• Yes: Enable Network Disk

•

Set the IP address where the r ecor dings will be stored.

stored.
The User name used to log in the Network share.

this blank if it is not required. In general, you use the

The password used to log into the network share.
Leave this blank if it is not required.

If the configuration is correct, you will see the Network Disk information.

Figure 16-6 Network Disk Status

Share Recordings

Users could share recordings on the network. This setting is only applied to the Call
Recording folder in the SD Card. Go to System→ Storage Management→ Share
Settings to configure the sharing settings.

68

The name of the folder showed on the network.

The user name to access the files.

The password for the user name.

Sharing Settings

Share Name

User Name
Password

N1 User Manual

Figure 16-7 Share Recordings

Table 16-3 Sharing Settings

Check Shared Recordings

Open a file folder on your PC, and type N1 IP address (\\IP Address
shared recordings.
Example: \\192.168.5.149

) to check the

Figure 16-8 Check Shared Recordi ngs

How to check the Network User?

1. Start-> Run ->cmd

2. Execute the command net use * /del (there is a space behind *)

3. Visit the device again with the new password

69

N1 User Manual

For WIN 7/Win8 Users

Please modify the registry before checking the shared file.

1. Start->Run->regedit

2. Modify the value of

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\
LmCompatibilityLevelto 1

If LmCompatibilityLevel doesn’t exit, create a Dword value LmCompatibilityLevel= 1.

70

Ringer Threshold, Current Limiting, TIP/RING voltage
adjustment, Minimum Operational Loop Current, and AC
Impedance as predefined for your country's analog line

When transferring an incoming call using the attended transfer
feature code or the transfer key of IP phone, the Caller ID of
transferee or transferer displayed on the screen of the callee.

“Enable Follow Me Prompt” choosing yes, there will be
prompt before transferring the call. Otherwise, the call will be
transferred directly without any prompt. Default: Y es .

Configure whether to play a prompt “please hold while I try to

Prompt

Configure the prompt when dial failed due to conjunction

N1 User Manual

PBX Basic Settings

This chapter explains PBX basic settings, which can be applied globally to N1. The
basic settings can be configured under PBX→Basic Settings.

• General Preferences

• Business Hours

General Preferences

1) General Settings

Table 17-1 General Preferences-General

General Settings

Max Call Duration
Music On Hold

Tone Region

Dsp Fax

FXO Mode

Attended Transfer
Caller ID

Follow Me Prompt

The absolute maximum amount of time permitted for a call. A
setting of 0 disables the ti meout. The default value i s 6000s.
Used to set hold music for the system.

Select country to set the default tones (dia l tone, busy tone, ring
tone and etc.) to be sent from FXS port.
The default setting is Unit ed St at es /North America.
Enable Dsp to optimize Fax reception.

Select country to set the On Hook Speed, Ringer Impedance,

characteristics.
The default setting is FCC for USA.

The default display is the Caller ID of the initiator.
If

Music on hold for
Follow Me

Invalid Phone Number

Busy Line Prompt Con f igure the prompt when the diale d phone number is busy.
Dial Failure Prompt

locate the person you are calling” when transfer a call by follow
me settings.

Configure the prompt whe n t he dialed phone number is inval id.

no-available channel.

71

automatically record the information, and when the dialed

How long you want to keep the Las t Ca ller Routing records.

Select iLBC packet frame siz e.

N1 User Manual

Whether to enable the feature Last Caller Routing.

Enable Last Caller
Routing

Keep Time
iLBC Frame Size

When an extension is making an outbound call, the system will

number make an inbound call using the same line, this number
will directly reach the corr esponding internal extensi on.

2) Web Server

N1 supports web server responds to HTTP and HTTPS. By default, users could
access the Web GUI via HTTP (default port: 80). You can also access web via HTTPS
if HTTPS is enabled.

Figure 17-1 Web Sever

3) Extension Preferences

You can change extension preferences on

this Section. There are 5 types of

extension range, including User Extensions, Ring Group Extensions, Conference
Extensions, IVR Extensions, and Queue Extensions. Assign a specific range for each
type will help to distinguish and manage those different extensions.
You could change the default range or redefine it to meet your requirements. The
extension number should have at least 2 digits and at most 7 digits.

Figure 17-2 Extension Preferenc es

Business Hours

On Business Hours page, you can create a list of times (Office Hours, Other Office
Hours and Holiday) in which incoming or outgoing calls are checked. The rules
specify a time range, by the hour and/or date. Business Hours typically are associated

72

N1 User Manual

with time conditions, which match destinations for calls based on the time. Outbound
routes can also be assigned an Office Hours, making that route only available during
times defined in an Office Hours.
Go to PBX→Basic Settings→Business Hours to find Business Hours settings.

Figure 17-3 Business Hours

• Enable Business Hours

• Enable Office Closed Timing

Dialing *81 (*81 is the default code) on an extension will force the office time
closed for the device whatever the general setting is.

• Enable Office Timing
Dialing *82 (*82 is the default code) on an extension will force the office time to
take effect for the device whatever the general setting is.

• Disable Office closed timing
Dialing *081 (*081 is the default code) on an extension will disable the Office
Closed Timing.

Business Days

Generally, we add office hours according to your working time and set different
destinations for Office Hours and Non-office Hours.
Define the Office Hours or Other Office Hours name and set the time as the following
picture shows.

73

N1 User Manual

Figure 17-4 Business Days

Holidays

You can set up the holidays here.
If a time period is configured as both Holidays and office hours, it will be treated as
Holidays.

74

N1 User Manual

Figure 17-5 Holidays

75

General Settings

Set the RTP Port r ange.

Subscription Time

Minimum duration (in seconds) of a SIP registration. The default is
60 seconds.

NAT Settings

STUN IP address.

The IP address that will be associated with outbound SIP
messages if the system is in a NAT environment.

Alternatively you can specify an external host, and the system

This setting is only required when your public IP address is not
the system will perform a DNS query on this host. This value is

N1 User Manual

SIP Settings

SIP settings can be configured on PBX→Advanced Settings→SIP Settings page.
It is wise to leave the default setting as provided on this page. However, for a few
fields, you need to change them to suit your situation.

• General

• NAT

• Codecs

General

Table 18-1 SIP Settings-General

UDP Port
RTP Port Start/End
DTMF Mode

Min Registration/

Port used for SIP regist rations. The default is 5060.

Set default mode for sending D TM F. Default setting: rfc4733.

NAT

Configuration of this section is only required when you use remote extensions.

Table 18-2 SIP Settings- NAT

Enable STUN
STUN Address
STUN Port

Whether to enable STUN.

STUN port.

External IP Address

will perform DNS queries periodically.

External Host

static. It is recommended that a static public IP address be used
with this system. Please cont ac t your ISP for more inform at ion.

External Refresh
Interval

If an external host has be en supplied, you may specify how often

specified in seconds.

76

ll RFC 1918 addresses are local

Please refer to RFC1918 for more information.

Global NAT configuration for the system; the options for this

Yes = Use NAT. Ignore address information in the SIP/SDP

By default, the system will route media steams from SIP

to attempt to negotiate the endpoints to route packets to each

rectly, bypassing the system. It is not always possible for

Local Network
Identification

N1 User Manual

Used to identify the loca l networ k using a net work numb er/subnet
mask pair when the syste m is behind a NAT or firewall.
Some examples of this are as follows:
“192.168.0.0/255.255.0.0”: a
networks;
“10.0.0.0/255.0.0.0”: also RFC1918;
“172.16.0.0/12”: anot her RFC1918 with CIDR not at ion;
“169.254.0.0/255.255.0.0”: zero conf local net work.

setting are as follows:

NAT Mode

Allow RTP Re-invite

headers and reply to the sender's IP address/port .
No = Use NAT mode o nly ac cor ding to RFC3581.
Never = Never attempt NAT mode or RFC3581 support .
Route = Use NAT but do not include r port in headers.

endpoints through itself. Enabling this option causes the system

other di
the system to negotiate endpoint-to-endpoint media routing.

Codecs

A codec is a co mpression or decompression al gorithm that used i n the t ransmission of
voice packets over a network or the Internet. N1 supports G711 a-l a w, u-law, GSM,
SPEEX, iLBC, G722, G726 and G729AB,

Note:

If you would like to use G.729, please enter your license. Our device have embedded
the G729, you can test it directly without purchasing license. But for copyright
protection, we suggest you to buy it after testing it successfully. After you buy the
license from DIGIUM, you should enter G729 license at the "G729 License Key".

Figure 18-1 SIP Settings-Codecs

77

Status for SIP Extensions:

Description: The extension is registered on IP 192.168.6.142.

Monitor the extension’s call status in real time.

N1 User Manual

Status and Call Reports

Users could check the system status on Status→System Status, where Extension
Status, Trunk Status, Network Status and System Info can be checked. CDR and Call
Recordings can be checked under Status→ Reports.

• Extension Status

• Trunk Stat us

• Network Status

• System Info

• Call Logs

• Record Logs

Extension Status

Users could view all the extension status on this page.

Figure 19-1 Extension Status

Table 19-1 Extension Status

• Unregistered: The SIP extension is not registered.

Registered IP

Name

• [IP]:[Port]: The SIP is successfully registered with the IP.
Example: 192.168.6.142:50113

Display the extension name.

Extension

Status

Display the extension number.

• Extension is unavailable

• Extension is idle

• Extension is ringing

78

Display message status of the extension.

Description: There are 1 new voi ce message, and 3 old messa ges.

192.168.6.142 and the SIP port is 5060.

Failed: trunk registry failed.

PSTN trunk sta tus:

Idle: the port is idle.

N1 User Manual

• Extension is busy

• Extension is on hold

Voicemail

Format: New/Old
Example: 1/3

Trunk Status

Users could check all the PSTN trunks status and VoIP trunk status if VoIP trunk is
created.

Figure 19-2 Trunk Status

Domain Name/IP

Table 19-2 VoIP Trunk Status

Display the domain name/IP for the VoI P trunk.

• [IP]:[Port]: display the IP address of the VoIP servic e

provider and the SIP r egistry port.

Example: 110.92.83.4:5060
Description: the extension is registered on IP

Provider Name

Display the trunk name.
VoIP trunk status:

• Registered: successful registration, trunk is ready for

(VoIP) Status

use.

• Unreachable: cannot reach the VoIP service provider.

•

Table 19-3 PSTN Trunk Status

Trunk Name
Device SN

Display the trunk name.
The SN number of the device.

(FXO) Status

•

79

Disconnected: there is no line connected to the port.

N1 User Manual

• Busy: the port is in use.

•

Network Status

Users could check the network status under Status→SystemStatus→Network
Status.

Figure 19-3 Network Status

System Info

The system info: product type, hardware version, firmware version, disk usage and
memory usage can be viewed under Status→SystemStatus→System Info.

Figure 19-4 System Info

Call Logs

The call Log captures all call details, including call time, caller number , callee number,
call type, call duration, etc. An administrator can search and filter call data by filter the
call logs by call date, caller/callee, trunk, duration, billing duration, status,
communication type.

80

N1 User Manual

Figure 19-5 Call Log List

• Search
The administrator can search and filter call data by specifying the call date,
caller/callee, trunk, duration, billing duration, status, communication type.

• Delete
Click to delet e the chosen record.

• Download Searched Results
Click to export the filtered records to a .csv file.

• Delete Searched Results
Click to delete the filtered records.

Record Logs

Under Status→Reports→Record Logs, users could check all the auto recording
logs. Record logs are composed of Call time, caller, callee, trunk, Duration and
Communication Type.

Figure 19-6 Record Logs

• Search
The administrator can search and fi lter record data by specifying the call date,

81

N1 User Manual

caller/callee, trunk, duration, and communication type.

• Play
Click to play the recording file.

• Download
Click to download the chosen recording file.

• Delete
Click to delet e the chosen record.

• Download the Selected Recordings
Click to download the selected recording

files.

• Delete the Selected Recordings
Click to delete the selected recording files.

82

Items

Description

If this option is set as yes, N1 will act as DHCP client t o get

you cannot access N1.

By using SSH, you can log in to N1 and run comma nds. It’s
disabled by default. We don’t recommend enabling it if not

Users could log in N1 via FTP if this option is enabled.

via Windows

explorer or Web browser .

N1 User Manual

System Settings

This chapter explains system settings on N1. Click the main menu on the top
of the Web GUI to check the system settings.

• Network Settings

• Security Center

• Date and Time

• Password Settings

Network Settings

After successfully logging in the N1 Web GUI for the first time with the factory IP
address, users could go System→Network Preferences→LAN Settings to
configure the network for N1.

Figure 20-1 LAN Settings

Table 20-1 LAN Settings

DHCP

an available IP address from your local network. We don’t
recommend enabling this, as without the right IP address

Enable SSH

Enable FTP

needed.
Default Port: 8022.

Users could access FTP resource on N1

83

Default Port: 21.

FTP default user: root, password: ys123456

Hostname Set the host name for N1.
IP Address Set the IP Address for N1.
Subnet Mask Set the subnet mask for N1.
Gateway Set the gateway for N1.

N1 User Manual

Primary DNS
Secondary DNS Set t he secondary DNS for N1.
IP Address2 Set the second IP Addres s for N1.
Subnet Mask2 Set the s econd subnet mask for N1.

Set the primary DNS for N1.

Security Center

Users are strongly recommended to configure firewall and other security options
on N1 to prevent the attack fraud and the system failure or calls loss.

Security Center

All the security settings including Firewall, Service, Port Settings in N1 are displayed
in Security Center. Users could rapidly check and configure the relevant security
settings here.

Firewall

In the “Firewall” tab, users could check firewall configuration and alert settings. By
clicking the relevant button, you can enter the configuration page directly.

Figure 20-2 Security Cente r—Firewall

Service

In “Service” tab, you can check AMI/SSH status. For AMI/SSH, you can enter the
according page by clicking the button in “Setting” column.

84

N1 User Manual

Figure 20-3 Security Cente r—Service

Port

In “Port” tab, you can check SIP port and HTTP port. You can also enter the relevant
page by clicking the button in “Setting” column.

Figure 20-4 Security Cente r—Port

Firewall Rules

Firewalls are used to prevent unauthorized Internet users from accessing private
networks connected to the Internet, especially intranets. All messages entering or
leaving the intranet pass through the firewall, which examines each message and
blocks those that do not meet the specified security criteria.

Figure 20-5 Firewall Settings

85

Enable the firewall to prot ec t t he device.

Enable this item to drop net ping from remote hosts.

When you enable “Drop All” feature, the system will drop al l pac k et s

“TCP” accept common rule

must be created for port used for SSH access, port used for HTTP

Simple description for this rule. E.g. accept the specific host to

Initial port should be on the left and end port should be on the right.
The end port must be equal to or gr eat er t han start port.

192.168.5.255.

The format of MAC Add ress is XX:XX: XX:XX:XX:X X, X means 0~9

Accept: Accept the access from remote host s.

1) General Settings

Table 20-2 Description of Firewall General Settings

Items Description

Enable Firewall
Disable Ping

or connection from other hosts if there are no ot her rules defined. To

Drop All

avoid locking the devices, at least one

access and port sued for CGI acce ss.

2) Com m on Rules

There is no default rule; you can create one as required.

N1 User Manual

Figure 20-6 Common Rules

Table 20-3 Description of Common Rules

Items Description

Name
Description
Protocol
Port

IP

MAC Address

Action

A name for this rule, e.g. “HTTP”.

access the Web interface for configuration.
The protocols for this rule.

The IP address for this rule. The format of IP address is: IP/mask
E.g. 192.168.5.100/255. 255.255.255 for IP 192.168.5.100
E.g. 192.168.5.0/255.255.255.0 for IP from 192.168.5.0 to

or A~F in hex, the A~F are not cas e sensitive.

Drop: Drop the access from remote hosts.

86

Select the protocol. You can select UDP or TCP.

The maximum packets or connections can be handled per unit

1 minute. The 11th connection will be dropped.

N1 User Manual

Ignore: Ignore the access.

Note: the MAC address will be changed when it’s a remote device, so it will not be
working to filter using MAC for remote devices.

3) Auto Defense

Figure 20-7 Auto Defense

Table 20-4 Description of Auto Defense

Items Description

Port
Protocol

The port that needs auto defense, for example, 8022.

time.For example, if you configure it as below:
Port: 8022

Rate

Protocol: TCP
Rate: 10/min
Then, it means maximum 10 TCP connections can be handled in

IP Blacklist

You can set some packets accept speed rules here. When an IP address, which
hasn’t been accepted in common rules, sends packets faster than the allowed speed,
it will be set as a black IP address and be blocked automatically.

Figure 20-8 IP Blacklist Settings Page

1) Blacklist rules

87

The time interval to receive IP packets. For example, IP packets 90,

We can add the rules for IP blacklist rate as demanded.

Figure 20-9 Add Blacklist Rule

Table 20-5 Description of Auto Blacklist Rules

Items Description

N1 User Manual

Port
Protocol
IP Packets

Time interval

Auto defense port
Auto defense protocol. TC P or UDP.
Allowed IP packets number in the specific time interv al.

time interval 60 means 90 IP packets are allow ed in 60 seconds.

2) IP blacklist

The blocked IP address will display here, you can edit or delete it as you wish.

AMI Settings

The Asterisk Manager Interface (AMI) is a system monitoring and management
interface provided by Asterisk. It allows live monitoring of events that occur in the
system, as well enabling you to request that Asterisk perform some action. The
actions that are available are wide-ranging and include things such as returning status
information and originating new calls. Many interesting applications have been
developed on top of Asterisk that take advantage of the AMI as their primary interface
to Asterisk.
There are two main types of messages on the Asterisk Manager Interface: manager
events and manager actions.

rd

The 3
If necessary, you can enable it.

party software can work with N1 using AMI interface. It is disabled by default.

88

Choose Yes/No to enable/disable the phone notification feature.

N1 User Manual

Figure 20-10 AMI Settings

• Username & password
After enabling AMI, you can use this username and password to log in N1
AMI.

• IP Restriction
You can set which IP is allowed to log in N1 AMI interface.

Alert Settings

After enabling this feature, phone notification or email notification will be sent to users
if the system has been attacked via IP or Web.

Figure 20-11 A lert Se tti ngs

• IPATTACK
When the system is attacked by IP address, the firewall will add the IP to auto IP
Blacklist and notify the user if it match the protection rule.

• WEBLOGIN
Web Login Alert Notification: enter the incorrect password consecutively for five
time s will be considered as an attack, the system will limit the IP login within 10
minutes and notify the user.

1) Phone Not ifi cati on Settings

Table 20-6 Description of Phone Notification Settings

Items Description

Phone

89

The numbers could be set for alert notification; users can setup

Settings, the call would go to the forwarded number directly.

The attempts to dial a phone number when there is no answer.

The interval between each attempt to dial the phone number.
Must be greater than 3 seconds, the default value is 10 seconds.

effective)

Notification

Number

Attempts
Interval

N1 User Manual

multiple extension and outbound phone numbers. Please
separate them by “;”.
Example: “500;9911”, if the extension has configured Follow Me

Prompt

Users will hear the prompt while receiving the phone notification.

2) Email Notification Settings

Please ensure that all voicemail settings are properly configured on the
PBX→Basic Settings→Voicemail Settings page before using this feature.

Table 20-7 Description of Email Notification Settings

Items Description

E-mail Notification

Recipient’s Name

Subject

Email Content

Choose Yes/No to enable/disable the E-mail notificat ion feature.
The recipients for the alert not if ication, and multiple emai l

addresses are allowed, please separate them by “;”.
Example:[e-mail];[e-mail],

[e-mail]

The subject of the alert emai l.
Text content supports predefined variables. Varia ble names and

corresponding instruct ions are as follows:

$(HOSTNAME) Host name
$(LOCALIP) Local IP address
$(SOURCEIP) Attack source IP address
$(DATETIME) Occurred
$(USERNAME) User name (WEBLOGIN effective)
$(DESTMAC) Attacks destination MA C (I PATTACK
effective)
$(DESTPORT) Attacks destination Port number (IPATTAC K
effective)
$(PROTOCOL) Protocol type (IPATTACK effectiv e)
$(INTERFACE) Network interface name (IPATTACK

.

90

N1 User Manual

Password Settings

It is highly recommended to change the system’s password after first login. Go to
System→System Preferences→Password Settings to change the password.

Figure 20-12 Change Password

1. Enter the old password first.

2. Enter a new password and retype the new password to confirm . The password

complexity will be detected, which will help users to set a strong password and
make N1 safer. A strong password is comprised of letters, numbers and
characters.

3. Save the changes, the user will be automatically logged out.

4. Log in N1 using the new password.

Date and Ti m e

Please adjust the time of N1 (including the time zone) consistent with your local time.
Go to System→System Preferences→Date and Time to configure the system date
and time.

Figure 20-13 Configuring Date & Time

• Time Zone

Select your current and c or rect time zone on N1.

• Daylight Saving Time

The option is disabled by default. Enable it when necessary.

• Automatically Synchronize with an Internet Time Server

91

N1 User Manual

N1 will adjust its internal clock to a central network server. Please note theN1
should be able to access to the Internet if you choose this method.

• Set Date & Time Manually
Enter the time using the num ber s on your k eyboard.

Note:

You have to reboot the system to make the changes take effect.

92

N1 User Manual

System Maintenance

This chapter describes system maintenance settings including the follow i ngs:

• Firmware Upgrade

• Backup and Restore

• Reset and Reboot

• System Logs

• Packet Tool

Firmware Upgrade

N1 provides automatic updates, new firmware file will be checked via a cloud server.
In addition, firmware upgrade can be done via HTTP and TFTP manually on N1.
Please go to System→ System Preferences→ Firmware Update to do upgrade.

Note:

1. If “ Reset configuration to Factory Defaults” is enabled, the system will restore to
factory default settings.

2. When update the firmware, please don’t turn off the power. Or the system will get
damaged.

3. If you are trying to upgrade through HTTP, please make sure that your N1 is able
to visit external network, or it cannot access Yeastar website to get the firmware
file, causing the upgrade fail.

Automatic Updates

Figure 21-1 Automatic Updates

• Never Check Updates: never check updates from the cloud server.

93

N1 User Manual

• Check for Updates and let me choose whether to update:

1) Set when to do check the updates automatically from the cloud server.

2)

Click behind the new firmware version to view what is new for the new
firmware.

3)

Click to update the firmware to the new one now.

4)

Click to ignore the new firmware.

• Check for updates and automatically install: automatically downloads and installs
firmware updates without even asking.

A notification will be sent via a pre-configured email address for the send and third
items of Automatic Updates.

Figure 21-2 Email Notification for Automatic Updates

Upgrade through HTTP

On the Firmware Upgrade page, choose HTTP URL.
Step1. Enter the update image file download link.

Note: the HTTP URL should be a BIN file download link.

Step2. Click “Start” to upgrade.

Figure 21-3 Upgrade through HTTP

Upgrade through TFTP

Step1. Download firmware file from Yea star website.

94

N1 User Manual

Step2. Create a tftp Server (For example, tftpd on Windows).

1) Install tftpd32 software on computer.

Download link: http://tftpd32.jounin.net/tftpd32_download.html

2) Configure tftpd32.

On option “Current Directory”, click “Browse” button, choose the firmware file
(BIN file) upgraded patch.

Figure 21-4 Configure Tftpd32

Step3. Logon the N1’s Web page and go to System→System Preferences→

Firmware Update, choose “TFTP Server”.

1) TFTP Server: fill in IP address of tftpd32 server (your PC’s IP address).

2) File Name: enter the name of firmware update. It should be a BIN file name.

3) Click “Start” to upgrade.

Figure 21-5 Upgrade through HTTP

95