Yeastar MyPBX U100, MyPBX U200 Administrator's Manual

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MyPBX U100/U200

Administrator Guide

Version 15.19.0.23

Yeastar Information Technology Co. Ltd

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Table of Contents

1. Introduction ........................................................................................ 5

1.1 Features .................................................................................................................. 5

1.2 Hardware Specifications .......................................................................................... 7

1.2.1 Exterior Appearance ..................................................................................................................... 7

2. System Setup ..................................................................................... 8

2.1 Connection Drawing ................................................................................................ 8

2.2 Connecting Ethernet Line ........................................................................................ 8

2.3 Supplying Power...................................................................................................... 9

3 Administrator Login ............................................................................ 10

4 Status ............................................................................................... 13

4.1 Line status ............................................................................................................. 13

4.1.1 Extension Status ......................................................................................................................... 13

4.1.2 Trunk Status ................................................................................................................................ 14

4.2 System Status ........................................................................................................ 15

4.2.1 System Info ................................................................................................................................. 15

4.2.2 Network Status ........................................................................................................................... 15

5 System ............................................................................................. 16

5.1 Network Preferences ............................................................................................. 16

5.1.1 LAN Settings ............................................................................................................................... 16

5.1.2 WAN Settings .............................................................................................................................. 18

5.1.3 DHCP Server ............................................................................................................................... 19

5.1.4 VLAN Settings ............................................................................................................................. 19

5.1.5 VPN Settings ............................................................................................................................... 22

5.1.6 DDNS Settings ............................................................................................................................. 23

5.1.7 Static Route ................................................................................................................................ 23

5.2 Security Settings .................................................................................................... 24

5.2.1 Security Center ........................................................................................................................... 25

5.2.2 Firewall Rules .............................................................................................................................. 26

5.2.3 IP Blacklist .................................................................................................................................. 28

5.2.4 AMI Settings ............................................................................................................................... 29

5.2.5 Database Grant ........................................................................................................................... 30

5.2.6 Alert Settings .............................................................................................................................. 31

5.3 LDAP ..................................................................................................................... 34

5.3.1 LDAP Server ................................................................................................................................ 34

5.4 Storage Management ............................................................................................ 36

5.4.1 USB Device ................................................................................................................................. 36

5.4.2 External Storage .......................................................................................................................... 36

5.5 System Preference................................................................................................. 39

5.5.1 Password Settings ....................................................................................................................... 39

5.5.2 Date and Time ............................................................................................................................ 40

5.5.3 Firmware Update ........................................................................................................................ 41

5.5.4 Backup and Restore .................................................................................................................... 42

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5.5.5 Reset and Reboot ........................................................................................................................ 43

5.5.6 Hot Standby ................................................................................................................................ 43

6 PBX .................................................................................................. 46

6.1 Extensions ............................................................................................................. 46

6.1.1 FXS/VoIP Extensions .................................................................................................................... 46

6.1.2 Phone Provisioning ..................................................................................................................... 57

6.2 Trunks ................................................................................................................... 65

6.2.1 Physical Trunk ............................................................................................................................. 65

6.2.2 VoIP Trunk .................................................................................................................................. 73

6.3 Outbound Call Control ........................................................................................... 82

6.3.1 Outbound Routes ........................................................................................................................ 82

6.3.2 Speed Dial Settings...................................................................................................................... 85

6.4 Inbound Call Control ............................................................................................. 86

6.4.1 IVR ............................................................................................................................................. 86

6.4.2 Ring Groups ................................................................................................................................ 89

6.4.3 Queues ....................................................................................................................................... 91

6.4.4 Conferences ................................................................................................................................ 95

6.4.5 Inbound Routes .......................................................................................................................... 96

6.5 Audio Settings ..................................................................................................... 102

6.5.1 Custom Prompts ....................................................................................................................... 102

6.5.2 Music on Hold Prompts ............................................................................................................. 103

6.5.3 System Prompts Settings ........................................................................................................... 104

6.6 Basic Settings ...................................................................................................... 105

6.6.1 General Preferences .................................................................................................................. 105

6.6.2 Business Hours.......................................................................................................................... 108

6.6.3 Feature Codes ........................................................................................................................... 109

6.6.4 Voicemail Settings ..................................................................................................................... 112

6.7 Advanced Settings ............................................................................................... 116

6.7.1 SIP Settings ............................................................................................................................... 116

6.7.2 IAX Settings............................................................................................................................... 123

6.7.3 Blacklist .................................................................................................................................... 124

6.7.4 Callback Settings ....................................................................................................................... 125

6.7.5 DNIS Settings ............................................................................................................................ 127

6.7.6 DISA ......................................................................................................................................... 127

6.7.5 PIN User Settings ...................................................................................................................... 129

6.7.8 PIN Settings .............................................................................................................................. 130

6.7.9 Paging Groups ........................................................................................................................... 131

6.7.9 SMS Settings ............................................................................................................................. 133

6.7.10 Certificates ............................................................................................................................. 135

7 Reports ........................................................................................... 136

7.1 Call Logs .............................................................................................................. 136

7.2 System Logs ........................................................................................................ 136

8 Addons ............................................................................................ 137

8.1 Call Recording ..................................................................................................... 138

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8.2 MyPBX Client....................................................................................................... 138

8.3 Billing System ...................................................................................................... 138

8.4 Hotel Module ...................................................................................................... 139

9 Logout ............................................................................................ 139

10. Use MyPBX .................................................................................... 140

10.1 Make outbound calls ......................................................................................... 140

Sample Routing via VoIP Trunk ........................................................................................................... 141

10.2 Incoming call ..................................................................................................... 143

Sample Routing to an IVR................................................................................................................... 143

APPENDIX A FAQ ................................................................................. 145

APPENDIX B How to Configure Externa l Sto r a g e ...................................... 145

APPENDIX C How to Configure NAT Setting............................................. 147

APPENDIX D How to Use Auto Provision ................................................. 149

APPENDIX E How Do I Configure Distinctive Ring Tones ........................... 153

APPEND IX F How to Us e Email to SMS ................................................... 155

APPENDIX G How to Use DID ................................................................ 156

APPENDIX H How to Use BLF Key to Choose the PSTN line........................ 160

APPENDIX I MyPBX Security Configuration Guide..................................... 162

APPEND IX J How to Se t Up Auto Recordin g ............................................. 177

APPENDIX K How to use LDAP............................................................... 193

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1. Introduct ion

MyPBX —IP-PBX for Medium Businesses/Home Office

New products MyPBX U100&U200 is a standalone em bedded hybrid PBX for medium businesses and remote branch offices of larger organizations (1-200 users per site). MyPBX U100&U200 also offers a hybrid solution (a combination of VoIP applications using PSTN/BRI/GSM/UMTS/FXS equipment) alternative for enterprises who are not yet ready to migrate to a complete VoIP solution.

1.1 Features

● Addons, including recording /MyPBX client/Billing/Hotel

● Follow me

● Alert ● HTTPS

● Audio In/Out

● Integrated built-in packet capture tools

● Auto-provision

● Interactive Voice Response (IVR)

● Blacklist

● Intercom/Zone Intercom

● BLF Support

● L2TP

● Blind Transfer ● LDAP

● Call Back ● Mobility Extension

● Call Detail Records (CDR) ● Multiple administrators

● Call Forward ● Music On Hold

● Call Parking ● Music On Transfer

● Call Pickup ● OpenVPN

● Call Recording ● Paging/Zone Paging

● Call Routing

● PIN Users

● Call transfer

● PPPoE

● Call Transfer

● QoS

● Call Waiting ● Queue

● Caller ID ● Ring Group

● Conference ● Route by Caller ID

● Database Grant ● Security Center

● DDNS ● Skype Integration (Skype Connect)

● Define Office Time ● Speed Dial

● Dial by Name ● Spy functions

● DIDs

● Static Route

● Direct Inward System Access(DISA)

● T. 3 8

● Distinctive Ringtone

● Three-way Calling

● Do Not Disturb(DND) ● VLAN

● External Storage ● Voicemail

● Firewalls ● WAN

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URL of U100: http://www.yeastar.com/products/MyPBX-U100.asp URL of U200: http://www.yeastar.com/Products/MyPBX-U200.asp

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1.2 Hardware Specifications

1.2.1 Exterior Appearance

Front Panel

Figure 1-1 MyPBX U100&U200 Front Panel

No.

Indication

①

16 Green LEDs

②

16 RJ11 ports

③

Console p ort ( RJ45)

④

WAN/LAN port

⑤

USB 2.0 port

⑥

Audio in/out

⑦

Reset Button

⑧

Power and Run ind icator

①

② ③ ④ ⑤ ⑥ ⑦ ⑧

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2. System Setup

2.1 Conn ec tion Dra w ing

Figure 2-1

2.2 Connec t ing Ether net Line

MyPBX provides two 10/100M Ethernet ports with RJ45 interface and LED indicator. Plug Ethernet line into MyPBX’s Ethernet port, and then connect the other end of the Ethernet line with a hub, switch, router, LAN or WAN. Once connected, chec k the status of t he LED indicator. A yellow LED indicates the port is in the connectio n process, and a green LED indicates the port is properly connected.

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2.3 Supp lying Power

Please follow the steps below to connect the MyPBX unit to a power outlet:

1. Connect the small end of the power cable to the power inpu t port on the MyPBX back panel, and plug the other end of the cable into a 100V~240V AC power outlet.

2. Check the Power LED on the front panel. A solid green LED indicates that power is being supplied correctly.

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3 Administrator Login

From your web b rows er, input the IP address of the MyPBX server. If this is the first time you are configuring MyPBX, please use the default settings as below (your PC should be in the same local network with MyPBX): IP Address: http://192.168.5.150 Username: admin Password: password

In this example, the IP ad d ress is 192.168.5.149

Figure 3-1

This is the welcome page of MyPBX U100&U200 after successful login.

Figure 3-2

You can also login via HTTPS protocol

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Like https://192.168.5.147, you will see a pro mpt that is a certificate problem. Click “Continue to …”, then you can login after entering user and password .HTTPS is HTTP over SSL, and it is safer than HTTP .

Figure 3-3

Note:

MyPBX firmware upgrade follow-up

· Reboot the device twice to make the new firmware take effect

· Clean the cache and cookies of the browser before login.

· There is a compatibility issue with IE11. Configure IE11 browser "Compatibility

View Settings", add MyPBX IP address, and check "Display Intranet sit es i n Compatibility View" and "Use Microsoft compatibility lists". See the following picture. MyPBX IP is 192.168.5.147 in this example.

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Figure 3-4

Figure 3-5

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4 Status

Click to start to check the statu s of MyP BX U3 00, where we can check the status of extensions, trunks, network a nd sy st e m information.

4.1 Line status

In this page, we can che ck t he st atus of extensions and trunks

4.1.1 Extension Status

Figure 4-1

MyPBX Status Description:

Extensions:

1) : Extension is unavailable

2) : Extension is idle

3) : Extension is ringin g

4) : Extension is busy

5) : Extension is on hold

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4.1.2 Trunk Sta tu s

Figure 4-2

Trunks:

VOIP Trunk:

Status

Unregistered: Trunk registration failed.

Registered: Successful reg i st ra tion, trunk is re ady for use. Request Send: Registering. Waiting: Waiting for authent ication.

Service Provider:

Status

OK: Successful registrat i on, t run k i s re a dy for use. Unreachable: The trunk is unrea chable.

Failed: Trunk registration failed.

FXO Trunk:

Status

Idle: The port is idle.

Busy: The port is in use. Disconnected: The port hasn’t connected to the PSTN line.

More detail message, please refer to the LED indication of front panel.

GSM/UMTS Trunk:

Status

Idle: The port is idle.

Busy: The port is in use.

Signal

: No signal.

: Poor. : Average. : Good.

: Excellent.

BRI Trunk:

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Status

Ok: The ports connect correctl y.

Disconnected: The port hasn’t connected to the BRI line

4.2 Sys tem Status

In this pag e, we can check the status of M yPBX system, including the hardware, firmware v ersion and t he ne t w ork st a t us of LAN a nd WAN ports.

4.2.1 System Info

In this page, we can check the hardware/firmware version, or the disk usage of MyPBX.

Figure 4-3

4.2.2 Network Status

In this page, the IP address of L AN and WAN port will appear. If O penV PN is configured well, they will be displayed here too.

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Figure 4-4

5 System

Click to access. In this page, we can configure the network settings, firewall settings, storage

management and some other preferences like firmware update and hot standby.

5.1 Network Preferences

5.1.1 LAN Settings

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Figure 5-1

·DHCP If this option is set, MyPBX will use DHCP to get an available IP address from your local ne t work. Not recommended as without t he rig ht IP address you cannot access MyPBX.

·Enable SSH This is the adv ance way to a ccess the device, you can use the p utty softwa re to access the device. In the SSH access, you can do more advanced setting and debug, it’s disabled by default.

·Port: the default is 8022; you change it to another one

·Enable FTP

Users will be able to log in MyPBX via FTP if FTP is enabled. You can access FTP resource on MyPBX via Windows explorer or web browser. FTP default user: root, password: ys123456

·Port: the def ault is 21; you change it to another one.

·Hostname

Set the host name for MyPBX.

·IP Address Set the IP Address for MyPBX. Configuring a static IP address for MyPBX is recommended.

·Subnet Mask Set the subnet mask for MyPBX.

·Gateway Set the gateway for MyPBX.

·Primary DNS Set the primary DNS for MyPBX.

·Secondary DNS Set the secondary DNS for MyPBX.

·IP Address2 Set the second IP Address for MyPBX.

·Subnet Mask2

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Set the second subnet mask for MyPBX.

5.1.2 WAN Settings

Figure 5-2

It supports three connection types: DHCP (obta i n a n I P a ut oma t i ca l ly ), PPPoE, Static IP Address.

Note:

1. WAN port is disabled by default

2. WAN port cannot be used as a router to route the internet packages from WAN port to LAN port.

·DHCP

If your ISP says that you are connecti ng through DHCP or a dynamic I P address from your IS P, p e rf orm t he s e st e p s : Step1: Select DHCP as the WAN Connection Type. Step2: Click Save button to save the settings. Step3: Reboot the device. Step4: Check the WAN’s Status (Status  Network status).

·Static IP Address

If your ISP says that you are connecting through a static or fixed IP address from your IS P, p e rf orm t he s e st e p s : Step1: Select Static IP Address as the WAN Connec t ion Type. Step2: Enter the IP Address. Step3: Enter the Subnet Mask. Step4: Enter the Gateway Address. Step5: Enter the Primary DNS and Secondary DNS. Step6: Click the Save button to save the settings. Step7: Reboot the device.

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Step8: Check the WAN’s Status (Status  Network status).

·PPPoE

If your DSL provider says that you are connecting through PPPoE or if you normally enter a user name and password to access the Internet, perform these steps: Step1: Select PPPoE as the WAN Connection Typ e . Step2: Enter the User Name. Step3: Enter the Password. Step4: Click the Save button to save the settings. Step5: Reboot the device. Step6: Check the WAN’s Status (Status  Network status)

5.1.3 DHCP Server

Dynamic Host Conf iguration Proto col (DHC P) is a network p rotocol that e nables a server to automatic ally assign an IP address to a co mputer from a de fined range of numbe rs (i .e ., a scope) configured for a given ne t work. You can set a local network NTP server for MyPBX here too

Note: MyPBX U100&U200 can be working as a DHCP server, but cannot be regarded as a router.

Figure 5-3

5.1.4 VLA N Settings

A VLAN (Virtual LAN) is a logical local area network (or LAN) that extends

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beyond a single traditional LAN to a group of LAN segments, given specific configurations.

Note:

MyPBX U100&U200 is not the VLAN server, a 3-layer switch is still needed, please conf ig ure t he V LAN information t he re first, then inp ut the details in MyPBX, so that the packages via MyPBX will be added the VLAN label before sending to that switch.

Figure 5-4

1) VLAN Over LAN

·NO.1

Click the NO.1 you can edit the first VLAN over LAN.

·VLAN Number

.The VLAN Number is a unique value you assign to each VLAN on a single device.

·VLAN IP Address

Set the IP Address for MyPBX VLAN over LAN.

·VLAN Subnet Mask

Set the Subnet Mask for MyPBX VLAN over LAN.

·Default Gateway

Set the Default Gateway for MyPBX VLAN over LAN

·NO.2

Click the NO.2 you can edit the first VLAN over LAN.

·VLAN Number

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.The VLAN Number is a unique value you assign to each VLAN on a single device.

·VLAN IP Address

Set the IP Address for MyPBX VLAN over LAN.

·VLAN Subnet Mask

Set the Subnet Mask for MyPBX VLAN over LAN.

·Default Gateway

Set the Default Gateway for MyPBX VLAN over LAN.

2) VLAN Over Wan

·NO.1

Click the NO.1 you can edit the first VLAN over WAN.

·VLAN Number

.The VLAN Number is a unique value you assign to each VLAN on a single device.

·VLAN IP Address

Set the IP Address for MyPBX VLAN over WAN.

·VLAN Subnet Mask

Set the Subnet Mask for MyPBX VLAN over WAN.

·Default Gateway

Set the Default Gateway for MyPBX VLAN over WAN.

·NO.2

Click the NO.2 you can edit the first VLAN over WAN.

·VLAN Number

.The VLAN Number is a unique value you assign to each VLAN on a single device.

·VLAN IP Address

Set the IP Address for MyPBX VLAN over WAN.

·VLAN Subnet Mask

Set the Subnet Mask for MyPBX VLAN over WAN.

·Default Gateway

Set the Default Gateway for MyPBX VLAN over WAN.

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5.1.5 VPN Settings

A virtual private network (VPN) is a method of computer networking—typically using the public internet—that allows users to privately share information between remote locations, or between a remote location and a business home network. A VPN can provide secure information transport by authenticating users, and encrypting data to prevent unauthorized persons from reading the information transmitted. The VPN can be used to send any kind of network traff ic se curely. MyPBX supports OpenVPN, IPSec and L2TP.

Figure 5-5

·Enable OpenVPN

·Import VPN Profile

Import configuration file of OpenVPN. Don't config ure “user” and “group” in the “config” file.

·Enable IPSec

·Import VPN Profile

Import configuration file of IPSec. There can be only one “lan” in the “conf” file.

·Enable L2TP

·Import VPN Profile

Import configuration file of L2TP. There can be only one “conn” in t he “conf” file.

Note: for more details about above VPN settings, please contact o ur technical support.

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5.1.6 DDNS S ettings

DDNS (Dynamic DNS) is a me t hod/p rotocol/network service that provides the capability for a net worked d e vice , such a s a router or comput e r syst em using the Internet Protocol Suite, to notify a Domain Name System (DNS) name server to change, in real t ime , t he active DNS configuration of its conf igured hostnames, addresse s o r othe r inf or ma t ion.

Figure 5-6

·Enable DDNS

·DDNS Server

Select the DDNS server you sign up for service.

·User Name

User name the DDNS server provides you.

·Password

User account’ s p a ssword.

·Host Name

Note: DDNS allows you to access your networ k using domain na mes instea d of

IP address. The service manages changing IP address and updates your domain information dynamically. You must sign up for service through dyndns.org, freedns.afraid.org, www.no-ip.com, www.zoneedit.com

5.1.7 Static Route

MyPBX will have more than one internet connect ion in some situations but it has only one default gateway. You will need to set some Static Route for MyPBX to force it goes out t hroug h d i f f e re nt g ateway when access to different internet. The default gateway priority of MyPBX from high to low is OpenVPNWAN portLAN port.

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Figure 5-7

1) Route table

The current rout e rule s of M yPBX

·Destination

The destination network to be accessed to by MyPBX

·Subnet Mask

Specify the destination network portion.

·Gateway

Define which gateway MyPBX will go through when access to the destination network.

·Metric

The cost of a route is calcula ted by using what are called routing metric. Routing metrics are assigned to routes by routing protocols to provide measurable statistic w hic h ca n b e use d to judge how useful (how low cost) a route i s.

·Interface

Define which int e rne t p ort t o g o throug h.

2) Static Route Rules

Y ou ca n add new static route rules here.

5.2 Security Settings

Firewalls are used to prevent unauthorized Internet users from accessing private networks connec ted to the Inter n et, especially intranets. All messages entering or lea ving the i ntrane t pass through t he firewa ll, which exa mines each message and b locks t hose that do not meet the specified security criteria.

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5.2.1 Security Center

Y ou can check MyPBX secu rity configura tion in “Security Center” page. And also, you can enter the relevant security settings page rapidly. Firewall:

Figure 5-8

In the “Firewall” t ab , you ca n check f ire wall conf igur at ion and ale rt set ting s. By clicking the re le vant but t on, y ou ca n e nt e r t he conf i g uration pa g e d ire ct l y.

Service:

Figure 5-9 Security

In “Service” tab, you can check AMI/SSH/TFTP status. For AMI/SSH, you can enter the according page by cli ck i n g th e button in “Setting” colum n. For TF TP, you can directly disable or enable it.

Port:

Figure 5-10

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In “Port” tab, you can check SIP port and HTTP port. You can also enter the relevant page by clicki ng t he b utton in “Setting” column.

5.2.2 Firewall Rules

Figure 5-11

1) General Settings

·Enable Firewall

Enable the firewall to protect the device.

·Disable Ping

Enable this item; net ping from remote hosts will be dropped.

·Drop All

When you enable “Drop All” feature, system will drop all packets or connection from other hosts if there are no other rules defined. To avoid locking the devices, at least one “TCP” accept common rule must be created for por t u sed for SS H access, port used for HTT P acce ss a nd p ort sued for CGI access.

2) Common Rules

There is no default rule; you can create them as required.

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Figure 5-12

·Name

A name for this rule, e.g. “HTTP”.

·Description

Simple descript ion for this rule. E.g. Accept the sp ecific host to access the web interface for configuration.

·Protocol

The protocols for th is rul e .

·Port

Initial p ort should be on the left a nd end p ort should b e on t he rig ht . The end port must be equal to or greater than start port.

·IP

The IP address f or this rule. The f ormat of I P addre ss is: I P/mask E.g. 192.168.5.100/255.255.25 5.255 for IP 192.168.5.100 E.g.216.207.245.47/255.255.255.255 for IP 216.207.2 45.47 E.g.192.168.5.0/255.255.255.0 f or IP from 192.168.5.0 t o 192.168.5.255.

·MAC Address

The format of MAC Address is XX:XX:XX:XX:XX:XX, X means 0~9 or A~F in hex, the A~F are not case sensitive.

Note: The MAC address will be changed when it’s a remote device, so it will not be working to filter using MAC for remote devices.

·Action

Accept: Accept t he a cce ss f rom remote hosts. Drop: Drop the access from remote h osts. Ignore: Ignore the access.

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3) Auto Defense

By default,

there is no rule.

Figure 5-13

Port The port you want to auto defense, for example, 8022.

Protocol: Select the protocol. You can sel ect U DP or T C P.

Rate: The maximum packets or connections can b e handled pe r uni t t ime .

For example, if you configure it as below: Port: 8022 Protocol: TCP Rate: 10/min Then, it means ma ximum 10 TCP connec tion s can b e handle d in 1 minute. The 11

connection will be dropped.

5.2.3 IP Blacklist

You can set some packets accept speed rules here. Wh en a IP address which hasn’t been accepted in co mmon rules sen ds packets faster than the allowed speed, it will be set as black IP address and blocked automatically.

Figure 5-14

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1) Blacklist rules

You can add the rules for IP blacklist rate as you wish.

Figure 5-15

·Port

Auto defense port

·Protocol

Auto def e n se protocol. TCP or UDP.

·IP Packets

Allowed IP packets number in the specific time interval.

·Time interval

The time interval to receive IP packets. For example, IP packets 90, time interval 60 means 90 IP packets are allowed in 60 seconds.

2) IP blacklist

The blocked IP address will display here, you can delete it as you wish.

5.2.4 AMI Settings

The Asterisk Manager Interface (AMI) is a syst em monitoring and ma nagement interface provided by Asterisk. It allows live monitoring of events that occur in the system, as well enabling you to request that Asterisk perform some action. The actions that are available are wide-ranging and include things such as returning status information and originating new calls. Many interesting applications have been developed on top of Asterisk that take advantage of the AMI as their primary interface to Asterisk.

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There are two main types of messages on the Asterisk Manager Interface: manager events and manager actions. The 3

party software can work with MyPBX using AMI interface. It is disabled

by default. If necessary, you can enable it.

Figure 5-16

Username & password: after enabling AMI, you can use this username and password to log in MyPBX AMI.

IP Restriction: you can set which IP can log in MyPBX AMI interface.

5.2.5 Database Grant

U100&U200 are using MySQL database from 14.18.0.22. The 3rd party software can access MySQL via internet. Before that, you need to grant the authority to the database user. After entering “Database G rant” page, cli ckin g “Add”, you can add a dat abas e user, set user passwo rd and gr a nt aut horit y.

Figure 5-17 Database Grant

Username/password: The 3rd party can use this username and password t o access the MySQL. Database: the re are 2 opt ions, CDR and R e cord. I f y ou choose CDR, t he n t hi s user has authorit y t o check C DR da ta base ; if you cho ose Re cord , the n the use r has authority t o che ck whi ch call has b e en record e d automatica lly.

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5.2.6 Alert Settings

If the device is attacked, the system will notify users the alert via call or E-mail. The attack modes include IP attack and Web Login. For more details on the system security configuration, please refer to

APPENDIX I MyPBX Security Configuration Guide.

Figure 5-18

1. IPATTACK

When the system is attacked by IP address, the firewall will add the IP to auto IP Blacklist and notify the user if it match the protection rule.

1) Phone Notification Settings

·PHONE Notification

Whether enable p hone not ification.

·Number

The numbers could be set for alert notification; users can setup multiple extension and out b ound p hone number s. Ple ase separate them by “;”. Example: “500;9911”, if the extension has configured Follow Me Settings, the call would go to the forwarded number directly.

·Attempts

The attemp t s t o dial a phone numb e r whe n t here is no answe r.

·Interval

The interval between each attempt to dial the phone number. Must be great e r than 3 seconds, the de f a ult va l ue is 10 seconds.

·Prompt

Users will hear the prompt while receiving the phone notification.

2) E-mail Notification Settings

Note: Please ensure that all voicemail settings are properly configure d on t he System Settings -> Voicemail Settings page before using this feature.

·E-mail Notification

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Whether enable E-mail Notification or not

·Recipient’s Name

The recipients for the alert notification, and multiple email addresses are allowed, please separate them by “;”. Example: je rry @y e a star.com; jason@yeastar.com, 456@sina.com

·Subject

The subject of the alert email.

·Email Content

Text content supports predefined variables. Variable names and corresponding instructions are as follows:

$(HOSTNAME) Host name $(LOCAL IP) Loc al IP ad dress $(SOURCEIP) Attack source IP add ress $(DATETIME) Occurred $(USERNAME) User name (WEBLOGIN effective) $(DESTMAC) Attacks destination MAC (IPATTACK effective) $(DESTPORT) Attacks destination Port num b er (IPATTACK eff ective) $(PROTOCOL) Protocol type (IPATTACK effective) $(INTERFACE) Network interface name (IPATTACK effective)

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Figure 5-19

2. WEBLOGIN

Web Login Alert Notification: Enter the password incorrectly five times to login MyPBX Web interface will be considered as an attack, the system will limit the IP login within 10 minut e s a n d not if y t he use r.

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Figure 5-20

5.3 LDAP

5.3.1 LDAP Serve r

LDAP is used as a phone book on MyPBX s o that you can search a key word from your IP phone. The key word can be a name, a mobile number , an ema il or other words in the phoneb ook.

Note:

It requires t hat the IP phone should sup port LDAP fea t ure .

1) LDAP Settings

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Figure 5-21

·Enable LDAP

Enable LDAP to use LDA P on your IP phone.

·Root Node

A root node for this LDAP, e.g. dc=pbx, dc=com.

·PBX Node

A pbx node for this LDAP, e.g. ou=pbx, dc=pbx, dc=com.

·User Name

A user for this LDAP, e.g. cn=admin, dc=pbx, dc=com

·Password

A password used to a ccess LDAP.

2) Add Contact

In Add Contact you can create them as required.

Figure 5-22

If you wa nt to know how t o use LDAP, please refe r t o Appendix K

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5.4 Storage Management

5.4.1 USB Device

MyPBX U100/U200 supports US B hard disk. If you enable recording add-on, you can store the recording file in USB hard disk. Y ou ca n c he ck t he inf orma t ion of the hard disk, manag e the disk a nd d o some related configuration.

Figure 5-23

·USB Device Information

It’s the i nf orma t i on of the USB hard d is k.

·USB Devices Management

You can format, clean up or remove the USB device here. Note: Please check if you need to back up these files before formatting or clearing up the USB device. Don’t power off the device during the period.

5.4.2 External Storage

The External Storage feature is used to extend storage space. Once configured, the files (voicemail, call recording files) created before the configured days will be moved to the Net-Disk.

Note: The shared folder must be based on Windows Operation System. And if it's windows Vist a /2 008 /7, pleas e add “Everyone ” int o t he shared account li st .

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Figure 5-24 File Sharing

Before external storage can be properly configured, an SMB share folder accessible from MyPBX must be set up on a Windows based machine. Once that has been set up, please follow the steps below.

Figure 5-25 External Stora ge Settings

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Step 1: Choose a window-based computer that is alwa ys in service Step 2: Create a folder Step 3: Create a text file named "status.txt" in the folder Step 4: Share this folder

Then we need input the Net-Disk information in Step2 page.

Figure 5-26 Enter th e Net-disk information

Net-Disk Host/IP: Change this to the IP address of the computer where backup files will be stored.

Net-Disk Share Name: Change this to the name of the shared folder w here backups will be stored.

Net-Disk Share Username: The user name use d to log into the network share. Leave this blank if it is not required

Net-Disk Share Password: T he password used t o log into the network share . Leave this blank if it is not required

Open your Wind ows share folder to see if the MyPBX backup files and folders has been created. If

the contents of the backup folder look similar to Step3 page,

then you hav e s ucce ssfully confi g ure d external storage on the MyPBX unit .

Figure 5-27 Configuring External Storage Successfully

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5.5 System Preference

In this page, we can set other system preference, like the password for admin account, system date and time, firmware update, hot standby, backup and restore, reset and reboot.

5.5.1 Password Settings

MyPBX has 3 accounts: a d min, user, and cdr. Use r a nd cd r account is d isa b l ed by default.

Admin account:

The default password for account “admin” is “password”. To change the password, select “admin” in “User”, enter the old password and new password, and click “Save”. The system will then prompt you to re-login using your new password. After you enter the new password, MyPBX will prompt the password strength. It is recommended that you use numbers, upper-case letters, and lower-case letters to increase the security. When you log in MyPBX using “admin” a ccount, you can e nable “user” and “cdr” account; also, you can cha ng e t he ir p a sswords.

Figure 5-28 Modify admin’s Passwo rd

User account:

User account is disabled by default and its default password is “password”. When enabling “user” account for the first time, MyPBX will ask you to change “user” password. If you don’t change it, you can’t enable “user” account. To change th e passw ord, select “us er” in “User”, enter the old passwor d and new password, and click “Save”. The system will then prompt you to re-login using your new p a s sword . After you enter the new password, MyPBX will prompt the password strength. It is recommended that you use numbers, upper-case letters, and lower-case letters to increase the security.

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Figure 5-29

After enabling “user” account, you can log in MyPBX using “user”. “user” account can change its own password.

CDR account:

“cdr” account is disabled by default and its default password is “password”. Y ou can enable it after you log in MyPBX using “admin” account. To change the password, select “cdr” in “User”, enter the old password and new password, and click “Save”. The system will then prompt you to re-login using your new password. After you enter the new password, MyPBX will prompt the password strength. It is recommended that you use numbers, upper-case letters, and lower-case letters to increase the security.

Figure 5-30

After enabling “cdr” account, you can log in MyPBX using “cdr”. “cdr ” account can change its own pa ssword.

5.5.2 Date and Time

Set the date and time for MyPBX.

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Figure 5-31

·Time Zone

Y ou ca n c hoose your time zone here.

·Daylight Saving Time

Set the mode to Automatic or disabled

·Automatically Synchronize With an Internet Time Server

Input the NTP server so that MyPBX will update the time automatically

·Set Date & Time Manually

You can set the time to your local right time manually here

5.5.3 Firmware Update

Upgrading of the firmware is possible through the Administrator web interface using a TF TP Se rv e r or an HTTP URL. Enter your TFTP Server IP address and firmware file name, then clic k start to update the firmware

Notes:

1. If “Reset configuration to Factory Defaults” is enabled, the system will restore

to factory default settings.

2. When update the firmware, please don’t turn off the power . Or the system will

get damaged.

3. For more information on the steps of updating the firmware, please refer to

this link: http://www.yeastar.com/download/MyPBX-U100_U200/MyPBX_U100&U200_F irmwareUpgrade_cn.pdf

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Figure 5-32

5.5.4 Backup and Restore

We can back up the configurations before resetting MyPBX U300 to factory defaults, and then rest ore it usi ng thi s package. The ba ckup creat ed on MyPBX is encrypted with file format ".bak".

Notes:

1. Only configurations, custom prompts will be backed up, the voicemail and recording files are not included.

2. When you have updated the firmware version, it’s not recommended to restore using old package.

Figure 5-33

·Create a New Backup

Users are able to create a new backup for “All” or for separated extensions.

Figure 5-34

·Upload a Backup

Users are able to upload backup for “Al” or for separate extensions.

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Figure 5-35

5.5.5 Reset and Reboot

We can reset or reboot MyPBX U100&U200 via web directly in this page.

Figure 5-36

·Reboot System

Warning: Rebooting the system will termina t e a ll active calls!

·Reset to Factory Defaults

Warning: A factory reset will erase all configuration data on the system.

Please do not tu rn of f the syst em until the RUN light be gins blinki ng. Any po wer interruption d uring this time coul d ca us e d a ma g e t o t he sy st e m.

5.5.6 Hot Standby

Redundancy is a chieve d by using duplicate ha rdware a nd software installations and synchronizing data and operating state. Redundancy assures smooth operation even if a system goes down. Essentially a duplicate backu p system takes over with virtually no loss of service. This technique assures absolute reliability no matter what failure occurs. In mission critical installations, redundancy is a way to address possibility of any failure.

Note 1: Before enabling the Hot Standby feature, please m ake sure that the

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two servers in the failover pair ar e the same model, own the same modules installed in the same slots, the same hardware configurations and firmware version. Note 2: Please confi g ure t he prima ry se rv e r f i rst and configu re the secondary server only a f t e r t he running status of p ri ma ry se rve r becomes “ a ctive”. Note 3: The virtual IP address inputted in this page will be the one used for registering in e a ch I P p hone. Note 4: Before configuring the Email list in this page, please configure the “voicemail settings” in “PBXBasic settings”, and make sure the SMTP test successfully. Note 5: Before configuring the SMS list; please make sure the SIM and GSM/UMTS modules are installed well

Figure 5-37

Mode: Primary means the ma in unit; Secondary means t he st a nd by unit; Secondary/Primary Hostname: If this unit mod e i s p ri ma ry, t he n you need

to input the hostname of standby unit; vice versa, if this unit is selected as secondary, the n the hostname of primary u nit is required. In brie f, you need to input each oth er’s h ost na me on this field.

IP: You need to inp ut e a ch othe r’s IP address on t his field. Access code: To make an identification number to verify each other. The

number must b e t he sa me t o b ot h uni t s. Virtual IP address: To fill in a virtual IP address includes mask, which is always point s t o the currently a ct i vated unit. Customer can register I P phones through this virtua l IP address. Plea se make sure the v irtual IP address netmask

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is the same on b ot h units but diff e re nt from their former IP address . Network Connection Detection: Generally it requires the IP address of the router or gateway that connects both units. MyPBX will connect another unit through this IP address.

Down Notification: The way of informing cust ome r t ha t t he sy st e m d own. Keep Alive: Every 2 seconds, a packag e will be sent f rom one unit to anot her,

which can test w hether they are workin g p roperly. Dead Time: The default setting is 12 0 seconds. If there’s no res ponse wi thin 120s after one receiving a package from the other, then the normal working unit will figure the other unit is dead and send an email or SMS to report the failure.

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6 PBX

Click to access “PBX” tab. In this page, we can configure the settings of extension, trunk, inbound call

control, outbound call control, audio settings and the others. After configuring the MyPBX, we can make or receive calls as sched ule d .

6.1 Extensions

In this page, we can configure the extensions’ details and provision the supported models automatically.

6.1.1 FXS/VoIP Extensions

There are three types of extensions supported in MyPBX U100&U200: SIP, IAX and analog e xt e nsi on.

Note:

1. The max number of SIP/IAX extension is 100 for U100, 200 for U200.

Figure 6-1

FXS Extensions

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Figure 6-2

There are two analog extensions in MyPBX U100&U200 if S2 module is installed. To modify the extension number, please delete it first, then recreate it again.

1) General

Figure 6-3

·Extension

The numbered extension, e.g. 1234, that will be associated with this particular User / Phone.

·Port

The extension correspond port.

·Name

A character-based name for this user, e.g. “Bob Jones”.

·Caller ID

The Caller ID (CID) string will be used w hen this user calls anothe r internal user.

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2) Voicemail

·Enable Voicemail

Check this box if t he use r should have a voice ma i l a c count .

·Voicemail Access PIN #

Voicemail Password for this extension, e.g. “1234”.

3) Mail Setting

·Enable Send Voicemail

Once enabled, the voicemail will be sent to the below email address as an attachment.

·Send Voicemail to Email Address

This option defines whether or not voicemails/Fax is sent to the Email address as an attachment. Note: Please ensure that all voicemail settings are properly configured on the System Settings -> Voicemail Settings page before using this feature.

4) Flash

·Hook Flash Detection

Sets the amount of time, in milliseconds, that must pass since the last hook-flash event received by MyPBX before it will recognize a second event. If a second event occurs in less time than defined by Hook Flash Detection, then MyPBX will ignore the event. The default value of Flash is 1000 ms, and it can be configured in 1ms i ncrements.

5) Group

·Pickup Group

If this extensi on belongs to a pickup group, any calls that ring t his extension can be picked up by other extensions in the same pickup group by dialing the Call Pickup feature code (the default is *4). Note: *4 is the default setting, it can be changed under Feature Codes -> General -> Call Pickup.

6) Call Duration Setting

Set the max call duration for this extension. This setting is effective when this extension makes calls. For example, if m ax call du ration of extension 601 is 300s, when 601 makes calls, the call will be disconnected b y MyPBX after 300s. If max call duration is set to 0 or empty, it will follow global max call duration setting in “SIP Settings” .

Note: This setting will not be valid for internal calls.

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Other Settings

Figure 6-4 FXS Extensio n Other Settin gs

7) Other options

·Call Waiting

Check this option if the extension should have Call Waiting capability. If this option is checked, the “When busy ” follow me options will not be available.

·DND

Don’t Disturb.

·User Web Interface

Check this option to allow the user to login to the MyPBX User Web interface, which can be used to acce ss voice ma il a nd e xt e nsion recordings. Users may login to the MyPBX User Web interface by using their extension number and voicemail PIN as the login and password respectively.

·Ring Out

Check this option if you want to custom the ring time. Tone will stop over the time defined.

8) Follow me (Call Forwarding)

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This function set s inbound call f orwarding on an extension. An administrator can configure Follow Me for this extension.

9) Volume Settings

Rxgain: The Volume sent to FXS e xt e nsi on. Txgain: The V olume se nt out b y t he F XS e xt ension

10) Mobility Extension

MyPBX allows you to use your mobile phone as an ex tension. If you set your mobile phone as a mobility extension and t hen you call MyPBX with this mobility phone, you will hear a dial tone. MyPBX will recognize your call as a call from an extension. You can dial the number of other extensions (your caller ID will be the number of your extension) or dial out via outbound routes just like dialing from your ext e nsi on.

Note: If callback is enabled in the inbound route, the mobility extension function of this inbound route will be disabled.

·Enable Mobility Extension

Enable to feature.

·Mobility Extension Number

When you dial the server with this number, the mobile gets the permission of the extension. For example: dialing the other extensions, playing the voicemail.

·Ring Simultaneously

When the extension has an incoming call, it rings its mo bility extension simultaneously.

·Outbound Prefix

Fill in a proper pref ix of mobile number so t hat it ca n mat ch an outbound route to dial the mobility extension. For example, if you set the prefix to “9”, it will send “9 + mobility extension number” to the outbound route.

11) Spy Settings

MyPBX allows extension to monitor/barge in other conversation. Once this feature is enab led, the ext ension ha s the a bil ity to monitor/barg e in ot her cal ls using the feature codes for each spy mode. Refer to “Feature Codes” section for more informa t ion.

·spy modes

There are 4 spy modes available: Normal spy: y ou ca n only he a r t he ca l l, b ut can't t a lk Whisper spy: yo u can hear the ca ll , a n d ca n talk wit h t he moni t ored e x t e nsion

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Barge spy: you can hear the call and talk with them both General spy: you can choose to use one of the above 3 spy modes

Note: for example, if 500 want to monitor extension 501, we need to enable the

“allow being spied” for 501, and choose the spy mode for extension 500. Then pick up 500 and d i a l “feature cod es + 501” to sta rt monitoring when 501 is in a call If 500 choose “normal spy”, it should dial “*90501” to start monitoring. If 500 choose “whisper spy”, it should dial “*91501” to start monitoring. If 500 choose “barge spy”, it should dial “*92501” to start monitoring. If 500 choose “general spy”, it can dial “*90501”, “*91501” or “*92501” to start monitoring.

VoIP Extensions

A VOIP extension is a SIP/IAX Account that allows an IP Phone or an IP SoftPhone client to register on MyPBX

Figure 6-5

We can click “Add extension” to start.

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Figure 6-6

1) General

·Type

Extension type : S I P, IAX or SIP/IAX. SIP – The extension sends and receives calls using the VoIP protocol SIP. IAX -The extension sends and receives calls using the VoIP protocol IAX.

·Extension

The numbered extension, e.g. 1234, that will be associated with this particular User / Phone.

·Password

The password for this extension, but it is not a fixed one. When you add new extension, a random and robust password will be generated like “Gtwfup642”.

·Name

A character-based name for this user, EX: “Bob Jones”

·Caller ID

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The Caller ID w il l b e use d whe n t his us e r ca ll s a not he r i nt e rna l e x t ens ion.

·Register Name

It is for extension registration validation. Users will not be able register the extension if t he authorizati on name is incorrect even though t he username and password are correct.

2) Voicemail

·Enable Voicemail

Check this box if t he use r should have a voice ma i l a c count .

·Voicemail Access PIN

The voicemail Password for this extension, e.g. “1234”.

3) Mail Setting

This option def i ne s whe t he r or not voicemails or faxes are sent to an Email Address as an attachment.

·Enable Send Voicemail

Once enabled, the voicemail will be sent to email as an attachment.

·Email Address

Email address used to receive the voicemail or Fax. Note: Please ensure that the section “SMTP Settings For Voicemail” (in the “Voicemail Settings”) have been properly configured before using this feature.

4) Group

·Pickup Group

If this extensi on belongs to a pickup group, any calls that ring t his extension can be picked up by other extensions in the same pickup group by dialing the Call Pickup feature code (the default is*4). Note: *4 is the default setting, it can be changed under Feature Codes -> General -> Call Pickup.

5) Call Duration Settings

Set the max call duration for this extension. This setting is effective when this extension makes calls. For example, if m ax call duration of extension 306 is 300s, when 306 makes calls, the call will be disconnected by MyPBX after 300s. If max call duration is set to 0 or empty, it will follow global max call duration setting in “SIP Settings”.

6) VoIP Settings

·NAT

This setting should be used w hen t he sy st em is using a public IP address to

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communicate w it h devices hidd e n b e hi nd a NAT d e vic e (such as a broadb and router). If you ha v e one -way audio problems, you usually have problems with your NAT config ura t i on or your firewall 's sup port of S I P a nd /or RTP p orts.

·Qualify

Send check alive packets to IP phones

·Enable SRTP

Enable ext ens ion f or S RTP (RTP Encryption).

·Transport

This will be the transport method used by the extension. The options are UDP (default) or TCP or TLS.

·DTMF Mode – RFC2833, Info, Inb a nd, A uto.

·Register Remotely

If you want t o re g is t e r remot e e xt e nsi on, you s hould e na b l e t his op t ion.

Other Options

Figure 6-7 VOIP Extension Other Setting s

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7) Other Options

.Call Waiting

Check this option if the extension should have Call Waiting capability. If this option is checked, the “When busy” follow me options will not be available. The call waitin g f unction of IP phone ha s hig her priority than MyPBX’s call waiting function.

.DND

Don’t Disturb. W hen DN D is e nab led f or an e xtensi on, the e xtensi on wi ll n ot be available.

.User Web Interface Check this option to allow the user to login to the MyPBX User Web interface, which can be used to check voicemail and extension recordings. Users may login to MyPBX User Web interface by using their extension number and voicemail PIN # as the login and password re sp ect iv el y.

.Ring Out

Check this option if you want to customize th e ring time. Ring tone will stop over the time defined.

8) Follow me (Call Forwarding)

Call forwardi ng f or an ext ension ca n be conf igured he re. The administrator can configure Foll ow Me option for this extension. If you want to tra nsfe r the ca ll t o an outbound number, please follow the dial pattern of outbound route filled in the outbound numb e r. For example: transferring t o your m obile p ho ne number 123456789, the dial pattern of out b ound rout e is “9.”, you sho uld f ill i n 9123456789 here.

9) IP Restriction

·Enable IP Restriction

Check this option to enhance the VoIP security for MyPBX. If this option is enabled, only the permitted IP/Subnet mask will be able to register this extension number. In this way, the VoIP security will be enhanced.

·Permitted “IP address/Subnet mask”

The input forma t shoul d b e “IP address”+ “/”+ “Subnet mask ”. e.g."192.168.5.100/255.255.255.25 5" mea ns only the device whose IP address is 192.168.5.100 is a llowed t o reg ist er this e xt e nsi on number. e.g."192.168.5.0/255.255.255.0" means onl y the device whose I P ad d ress is

192.168.5.XXX is allowed t o regi ste r this e xt ension number.

10) Mobility Extension

MyPBX allows you to use your mobile phone as an extension. If you set your

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mobile phone as a mobility extension and then you call MyPBX with this mobility phone, you will hear a dial tone. MyPBX will recognize your call as a call from an extension. You can dial the number of other extensions (your caller ID will be the number of your extension) or dial out via outbound routes just like dialing from your ext e nsi on.

Note: If callback is enabled in the inbound route, the mobility extension function of this inbound route will be disabled

·Enable Mobility Extension

Enable this f e ature.

·Mobility Extension Number

When you dial the se rv er w it h t hi s numb e r, t he mob i le phone gets the permission of the extension. For example: dialing the other extensions, playing the voicemail.

·Ring Simultaneously

When the extension has an incoming call, it rings its mobility extension simultaneously.

·Outbound Prefix

11) Spy Settings

·spy modes

There are 4 spy modes available: General spy: you have the permission to use the following 3 modes. Normal spy: you can only hear the call, but can't t a l k Whisper spy: yo u ca n he a r t he call, and ca n talk with the monitored extension Barge spy: y ou ca n he a r t he call and talk with t he m b ot h

Note: for exa mple, if 500 want to monitor extension 501, we need to enable the

“allow being spied” for 501, and choose the spy mode f or ext e nsion 500. Then pick up 500 and dial “fea t ure code s + 501” to start monitoring w he n 501 is in a call. If 500 choose “normal spy”, it should dial “*90501” to start monitoring. If 500 choose “whisper spy”, it should dial “*91501” to start monitoring.

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If 500 choose “barge spy”, it should dial “*92501” to start monitoring. If 500 choose “general spy”, it can dial “*90501”, “*91501” or “*92501” to start monitoring.

6.1.2 Phone Provisioning

The Auto Provision sub menu provides users a method to Auto Provision IP Phone after the Express Setup process.

Note: Auto Provision functions fully test with these models:

Yealink (T12, T18, T19, T20, T21, T22, T26, T28, T32, T38, T41, T42, T46,

W52P, VP5 30, VP-2009)

Snom (300, 320, 360, 370) Polycom (IP 6000, IP 7000, IP 32X, IP33X, IP430, IP450, IP550, IP560,

VVX1500)

Cisco (IP7940, IP7960) Aastra (9480i, 9480i-CT, 6730i, 6731i, 6737i, 6753i, 6755i, 6757i , 6757i CT) GrandStream (GXP1450, GXP2 100, G XP 2110, GXP2120) Escene (ES220, ES320, ES330, ES410, ES620) Fanvil (C56, C58, C60, C62) Panasonic (UT113, UT123, UT13 3, U T136, U T248, UT670, TGP5 00, TGP550)

News:

When provisioning Yealink and Snom IP phone, MyPBX is not needed to be set as the only DHCP server any more.

Figure 6-8

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6.1.2.1 General Settings for Yealink

In this page, you can config ure the general settings before provisioning Yealink IP phones, including the items like general preferences, codecs, remote phone book and firmware upgrade.

Note: if firmware download server is enabled, IP phone will update the

firmware a utomatically according to the version and server you have configured during the provision process.

Figure 6-9

6.1.2.2 Aastra General Settings

In this pag e , you ca n c onf igure the general settings before provisioning Aastra IP phones, including the items like general preferences, program keys configuration, soft keys conf i g ura t i on.

Figure 6-10

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6.1.2.3 Phone book

You can add your contacts here and when you use phone provisioning; the IP will download the phone book.

Figure 6-11

1) Add Contact

·Type

There are three types: None, VIP and Deny list (Blacklist).

·Group

There are 5 groups: None, Friends, Family, Work, Colleagues list.

·Nick Name

You can set a nick na me f or t hi s numb e r.

·Favorite

Only works with snom phone.

·Organization

Input the org a ni zation of this cont a ct . Only w orks wi t h snom phone.

·Title

Input the t i t le of t hi s cont a c t . Only works w it h snom phone.

·Email

Input the e ma i l of thi s cont a c t . Only works w ith snom phone .

·Birthday

Input the b i rt hd a y of t hi s cont a ct . Only w orks with snom pho ne.

·First Name

Input the first name of this cont a c t . Only works with snom pho ne .

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·Family Name

Input the fa mil y of t hi s cont a c t . Only works w ith snom phone .

·Office Number

Input the of fice number here

·Mobile Number

Input the mob i le numb e r he re

·Home Number

Input the home numb e r he re

·Sub Number

Add sub numbe r of t hi s cont a ct. Only works wit h snom p hone.

·Note

Take some note of t hi s cont a c t . Only works with snom p hone.

Figure 6-12

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2) Upload Phonebook

You can upl oad a p honebo ok bef ore aut o prov ision, which will be provisioned to the IP phone whe n using auto pr ovision feature t o configure your IP ph ones. The format of p h one book should be *.xml .

Note: All the existing phonebooks of the IP phone will be replaced automatically if the phoneb ooks a re conf igured in this wa y .

6.1.2.4 Configure phone

Let's take p rovis ioning Yealink as an example. There are t wo modes to create new phones: create new phones in webpage and upload the IP Phone’s conf ig u ration file.

Add new phone via webpage

Click “Add Phone” and fill in the corresponding information in the pop-up window.

Figure 6-13

1) General

·Enabled

Choose yes or no to enable or disable this extension

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·New Config

If your IP phone’s firmware version is above x.70.x.x, you should select “Yes”. Or else, it should be “No”.

· MAC address

Input the MAC address of the IP phone

·Name

Put the name of t hi s Phone here.

·Manufacturer

You can choose the M a nuf acturer of the IP phone

·Phone Type

Choose the mode l of y our p ho n e. Only for snom p hone

·Call Waiting

This call feature allows your phone to accept other incoming calls to an extension already in an active call.

·Key as Send

Configure a key as the send key, you choose #, * or disable this feature

·Auto redial

Enable or disable the auto redial for the IP Phone

·Auto answer

Enable or disable auto answer for the IP phone

·Phone book

Enable or disable the featu re of phon e b ook of for the IP phone

·Line

You can set eac h li ne of I P p hone for the account you want, active or not . Extension: Selected the extension number for IP Phone. Label: It is shown on the LCD for users t o i d e nt ify the account. Line Active: You can choose on/off to enable/disable the account respectively.

2) Codecs

In this page, we can se t the cod ecs for the IP phone.

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Figure 6-14

3) Memory key settings

In this pag e , we ca n c onf ig ure t he DS S k e ys of the IP phone one by one .

Figure 6-15

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4) Line keys settings

We can configure the li ne ke y s ettings for thi s IP phone.

Figure 6-16

6.1.2.4 Not configured phone

In this section, MyPBX will scan all the supported IP phones and display them. We can click the “MAC address” of an IP phone and input the corresponding information in the p op -up window, like figure 6-13.

Figure 6-17

6.1.2.5 Upload a file

Click “Upload a file” and choose the configure file of IP phon e in the popup window.

Note: the file format must be .cfg

Please edit the configuration files in advance before uploading.

Figure 6-18

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6.2 Trunk s

6.2.1 Physical Trunk

Multiply physical trunks are supported in MyPBX U100&U200, like BRI, P STN , and GSM/UMTS, pl eas e make sure you have installed the modules inside, BRI trunk requires B2 module, PSTN trunk requires the O2, while for GSM/UMTS trunk, and please install the GSM/UMTS modules inside.

Figure 6-19

BRI Trunk

Basic Rate Interface (BRI, 2B+D, 2B1D) is an Integrated Services Digital Network (ISDN) configuration intended primarily for use in subscriber lines similar to those that have long been used for plain old telephone service. Th e BRI configur ation provide s 2 bearer channel s (B channels) at 64 k bit/s each and 1 data channe l ( D channel) at 16 k bit/s. The B channels are used for voice or user data, and the D channel is used for any combination of data, control/signalling, and X.25 packet networking

Figure 6-20

Click edit to configure the d e t a il s of BRI t runk s

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Figure 6-21

·Trunk Name

A unique label used to identify this trunk when listed in outbound rules, incoming rules, etc. E.g. “BriTrunk1”.

·Signaling

Signaling method BRI-CPE: ISDN BRI in T E mod e and Point to Point . BRI-CPE-PTMP: ISDN BRI in TE mode and Point to multi Point. BRI-NET: ISDN BRI in NET mode and Point t o Point . BRI-NET-PTMP: ISD N BRI i n NET mod e a nd Point t o mult i Poi nt.

·Switch Type

National: National ISDN type2 (common in the US) ni1: National ISDN type 1 dms100: Nortel DMS100

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4ess: A T &T 4ESS 5ess: Lucent 5ESS euroisdn: Eur oISDN qsig: D-channel signaling protocol at Q reference point for PBX networking.

·Over Lap Dial

Define whether MyPBX can dial this switch u sing overlap digits or not. If yo u need Direct Dial-in (DDI; in German "Durch wahl") you should change this to yes, then MyPBX will wait after the last digit it receives.

·Reset interval

Set the time in s ec ond s b e t we e n re st a rt of unused channels. So me PBX s d on't like channel restarts. So set the interval to a very long interval e.g. 100000000 or “never” to disable entirely. If you are in Israel, the following is important: As Bezeq in Israel doesn't like the B-Channel resets happ e ni ng on t he li nes , i t is best to set the reset interval to “never” when insta lling a box in Isra el. Our past experience also show s t ha t thi s p a ra met e r may also ca use issue s on local switches in the U K and China.

·PRI Indication

Tells how Device should indicate Busy() and Congestion() to the switch/user. Accepted values are: inband: Device plays indication tones without answering; not available on all PRI/BRI subscription lines . outofband: Device disconnects with busy/congestion information code so the switch will play the indication tones to the caller. Busy() will now do same as setting PRI_CAU SE=17 and Hangup().

·Enable Facility

To enable transmission of facility-based IS DN sup p le ment a ry se rvices (such as caller name from CPE over facility) .

·NSF

Used with AT&T PRIs. If outbound calls are being rejected due to "Mandatory information element missing" and the missing IE is 0x20, then you need this setting.

·Echo Cancellation

Disable or enable echo cancellation; it is recommended not to turn this off.

·Hide Caller ID

If you want others to see your CID, please disable this option.

·Codec

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You can choose alaw or ulaw.

1) Caller ID Prefix

·ISDN Dialplan

These settings are set to make the caller ID prefix work according to information sent from the E1 provider. ISDN telephony numbering plan Recommendation E.164.

·International Prefix

When there are int ernational calls co ming in via this BRI t runk, the Internat ional Prefix you have set here will be added before the CID. So you can know this is an international call before you answer it.

·National Prefix

When there are national calls comin g in via t h is BR I trunk, the Nation al Pr efix you have set here will be adde d before the CID. So you can know this is a national call before you answer it.

·Local Prefix

When there are Local calls coming in via this BRI trunk, the Local Prefix you have set here will be added before the CID. So you can know this is a local call before you answer it.

·Private Prefix

When there are Private calls coming in via this BRI trunk, the Private Prefix you have set here will be added before the CID. So you can know this is a Private call before you answer it.

·Unknown Prefix

When there are calls with unknown number coming via this BRI trunk, the Unknown Prefix you set here will be shown as the caller ID.

2) Dialplan

·Remote Dialplan

Calling number type

·Remote Number Type

Calling number identification

·Location Dialplan

Called number type

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·Location Number Type

Called number identification

3) DOD Setting

DOD (Direct Outward Dialing) means the caller ID displayed when dialing out. Before configuring this, please make sure the provider supports this feature.

·Global DOD

Global Direct Outward Dialing Number

·DOD

Direct Outward Dialing Number.

·Associated Extension

The extension making call out via BRI Trunk will display the associated DOD.

·Add DOD

Add DOD for one associated e xt e nsion.

·Add Bulk DOD

Figure 6-22 Add Bulk DOD

Add bulk DOD for bulk extensions in asce ndin g seq uence with the “Begin DOD” you fill in. For example, if the Associated Extensions a re 100 , 101, 102, 103, 104, 105 with “Begin DOD” as 5500100, the correspo nd ing DOD will b e 5500100, 5500101, 5500102, 5500103, 5500 104, and 5500105.

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PSTN trunk

The public switched telephone network (PSTN) is the network of the world's public circuit-switched telephone networks

Figure 6-23

Click edit to configure more details.

Figure 6-24

·Trunk Name

A unique label used to identify this trunk when listed in outbound rules, incoming rules, etc. E.g. “pstn5”.

·Volume Setting

Used to modify the volume level of this trunk. Normally, this setting does not need to be changed.

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1) Hangup Detection

·Busy Detection

Busy Detection is used to detect far end hang-up or for detecting a busy signal. Select “Yes” to turn this feat ure on.

·Busy Count

If Busy Detect ion is enab led, it is also p ossible to sp ecify how many bu sy tone s to wait for before disconnecting the call. The default is 4, but better results can be achieved if set to 6 or even 8. Remember, the higher the number, t he more time will be required to release a channel. A higher setting lowers the probability that you will encounter random hang-ups.

·Busy Interval

The busy detection interval

·Busy Pattern

If Busy Detection is enabled, it is also possible to specify the cadence of your busy signal. In many Countries, it is 500 msec on, 500 msec off . Without Busy Pattern specified, MyPBX will accept any regular sound-silence pattern that repeats <Busy C ount> times a s a busy signa l. If you specify Busy Pattern, then MyPBX will further check the length of the tone and silence, which will further reduce the chance of a f alse p osit iv e d i sconnect ion.

·Frequency Detection

Used for Frequency Detection (Enable detecting the bu sy signal frequency or not).

·Busy Frequency

If the Frequency Detection is enabled, you must specify the local frequency.

·Hangup Polarity Reversal Detection

The call will be considered as “hang up” on a polarity reversal.

2) Answer Detection

·Answer Detection

Answer Detection settings are configured for accurate billing. I f the PSTN trunk sends polarity af ter answering the call, users ca n choose "Polarity Detecti on"; or else choose "Ring Detection", and configure the detailed settings accordin g to the PSTN line ring tone.

3) Caller ID setting

·Caller ID Start

This option allows you to define the start of a Caller ID signal:

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Ring: Start when a ring is received (Caller ID Signaling: Bell_USA, DTMF). Polarity: Start when a polarity reversal is started (Caller ID Signaling: V23_UK, V23_JP, DTMF). Before Ring: Start before a ring is received (Caller ID Signaling: DTMF).

·Caller ID Signaling

This option defines the type of Caller ID signaling to use. It can be set to one of the following: Bell: bell202 as used in the United States v23_UK: suitable in the UK v23_Japan: suitable in Japan v23-Japan pure: suitable in Japan DTMF: suitable in Denmark, Swe d e n, a nd H olland

.Caller ID Detection

For FXO trunks, this option forces MyPBX to clarify Caller ID incoming calls

GSM/UMTS Trunk

GSM/UMTS trunks are supported in MyPBX Standard V7 if you have got the GSM/UMTS module and SIM cards installed. One GSM/UMTS trunk supports only one SIM card f or one concurrent ca l l.

Figure 6-24

Click edit to configure more details.

Figure 6-25

Trunk Name A unique label used to identify this trunk when listed in outbound rules, incoming rules, etc. E.g. “GSM/UMTS9”.

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·Volume Setting

Used to modify the volume level of this trunk. Normally, this setting does not need to be changed.

·PIN Code

Please enter your SIM card PIN code here if your card has a PIN code.

6.2.2 VoIP Trunk

There are two t ype s of VOI P trunk i n MyPBX: SI P and IAX, in this p ag e, we can also configure the “service prov ider” trunk, which doesn’t need the use name and passwor d for autho rization, when you have bought a trunk from provide with IP address only, please choose “service provider” trunk .

Figure 6-26

6.2.2.1 VoIP Trunk

In this pag e, we can config ure VoI P trunk (SIP/ IAX ) you have got from pr ovider with the authorization name and password.

Figure 6-31

1) Add VoIP Trunk

Input the correct SIP information (provided by VoIP provider). Inaccurate information will prevent the trunk from registering. You can delete multiple trunks at once as required.

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Figure 6-27

·Type

SIP – Identifies whether the trunk sends and rec ei ve s c a ll s usi ng t he V oI P protocol SI P

·Provider Name

A unique label to help you identify this trunk when listed in outbound rules, incoming rules etc. E.g. “yeastar”.

·Hostname/IP

Service provider’s hostname or IP address.5060 is the standard port nu mber used by SIP protocol. Don’t change this part if it is not required.

.Domain

VoIP provider’s server d oma i n na me .

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·Username

Username of the SIP account. U sed for SIP trunk registration.

.Authorization name

Used for SIP authentication. Leave this blank if not re q ui red.

·Password

Password of the SIP account.

.From User

All outgoing calls from this SIP Trunk will use the From User (In this case the account name f or SI P Reg i st ra t i on) in From Hea der of the SIP Inv it e package. Keep this field blank if not needed

.Online number

Define the online number that expected by “Skype Connect” and some other SIP service providers. Leave this field blank if not needed.

·Maximum Channels

Controls the ma ximu m number of outbo und cha nnels (si mult ane ous calls) that can be used on this trunk. I nbound calls are not counted against the maximum. Set as 0 to specify no maximum.

·Caller ID

Specify t he c a ll e r ID to use w hen making outbound ca l ls ove r t his t runk. The caller ID set in the “extension” page will override t he caller ID set in the “VoIP trunk” page. Please note that not all the service providers support this feature. Contact your service provider for more information.

·Outbound Proxy Server

A proxy that receives requests from a client. Even though it may not b e t he server resolved by the Request-URI.

·Codecs

Define the codec for this sip trunk and its priority

Note: T o change the codec type and priority of this trunk, please create it first, it will appear when you edit it again.

·Transport

This will be t he transport meth od used by the SIP Trunk . This method i s given by the SIP trunk provider. The options are UDP (default) or TCP or TLS.

·Enable SRTP

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Define if SRTP is enabled for this trunk

·Qualify

Send check alive packets to the sip provider.

·DTMF mode

Set default mode for sending DTMF of this trunk. Default setting: rfc2833

·DOD

DOD (Direct Outward Dialing) means the caller ID displayed when dialing out. Before configuring this, please make sure the provider supports this feature.

·Associated Extension

The extension making call out via SIP Trunk will disp lay t he associated DOD.

·Add DOD

Add DOD for one associated e xt e nsion.

·Add Bulk DOD

Figure 6-28

Add bulk DOD for bulk extensions in asce ndin g seq uence with the “Begin DOD” you fill in. For example, if the Associated Extensions are 100, 101, 102, 103, 104, 105 with “Begin DOD” as 5500100, the corresponding DOD will be 5500100, 5500101, 5500102, 5500103, 5500 104, and 5500105.

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2) Add IAX trunk

Input the correct IAX information (provided by VoIP provider). Inaccurate information wi ll p re v en t t he t runk f rom registe ri ng .

Figure 6-29

·Type

IAX – Identifies whether the trunk sends and receives calls by using the VoIP protocol IA X .

·Provider Name

A unique label to help you identify this trunk when listed in outbound rules, incoming rules etc. E.g. “yeastar2”.

·Hostname/IP

Service provider’s hostname o r IP address. 4569 is the standard port n umbe r used by IAX protocol. Don’t change t hi s p a rt i f it is not re q ui red.

·Username

Username of IAX a ccount; Used for IAX trunk registration.

·Password

Password of IAX a ccount

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.Online number

Define the online number that expected by “Skype Connect” and some other SIP service providers. Leave this field blank if it's no required.

·Maximum Channels

Controls the ma ximu m number of outbo und cha nnels (si mul tane ous calls ) that can be used on this trunk. I nbound calls are not counted against the maximu m. Set as 0 to specify no maximum.

·Caller ID

Specify t he c a ll e r ID to use w hen making outbound ca l ls ove r t his t runk. The caller ID set in the “extension” page will override t he caller ID setting in the “VoIP trunk” page. Please note that not all the service providers support thi s feature. Cont a c t your s erv i ce p rovider f or mor e i nformation.

·DOD

DOD (Direct Outward Dialing) means the caller ID displayed when dialing out. Before configuring this, please make sure the provider supports this feature

·Associated Extension

The extension making call out via IAX Trunk will display the associated DOD.

·Add DOD

Add DOD for one associated e xt e nsion.

·Add Bulk DOD

Figure 6-30 Add Bulk DOD

Add bulk DOD for bulk extensions in asce ndin g seq uence with the “Begin DOD” you fill in. For example, if the Associated Extensions are 100, 101, 102, 103,

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104, 105 with “Begin DOD” as 5500100, the corresponding DOD will be 5500100, 5500101, 5500102, 5500103, 5500 104, and 5500105.

6.2.2.2 Service Provider

In this page, we can configure Service Provider. You can add Ser vice Provider as required. And als o you can delete multiple trunks at once by ti cking t he checkb ox as required.

Figure 6-31

Below is servi ce pr o vider tru n k (peer to peer mode), which authorize using IP address onl y. If you have got a trunk with IP address only, please choose this type.

Figure 6-32

·Type

SIP or IAX

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SIP – Identifies whether the trunk sends and receives calls by using the VoIP protocol SI P. IAX - Identifies whether the trunk sends and receives calls by using the VoIP protocol IA X .

·Provider Name

A unique lab el woul d he lp t o y ou id e nt i f y this trunk. E.g. “Provider2”.

·Hostname/IP

Service provi d e r’s hostname or IP add re ss.

Note: 5060 is the standard port number used by SIP proto col, 4569 is the standard port number used by IAX protocol. Don’t change this part if it is not required.

·Maximum Channels

Control the max imum number of outbound ch a nne l s (si mult aneous call s) that can be used on this trunk. I nbound calls are not counted against the maximum. Leave blank to specify no maximum.

·Codecs

Define the codec for this sip trunk and its priority

Note: codec can only display whe n editing it after creating the trunk.

·Transport

This will be the transport method used by the SIP Trunk. This method is given by the SIP trunk provider. The options are UDP (default) or TCP or TLS.

·Qualify

Send check alive packets to the sip provider.

·DTMF mode

Set default mode for sending DTMF of this trunk. Default setting: rfc2833

·DOD

DOD (Direct Outward Dialing) means the caller ID displayed when dialing out. Before configuring this, please make sure the provider supports this feature.

·Associated Extension

The extension making call out via this Trunk will display the associated DOD.

·Add DOD

Add DOD for one associated e xt e nsion.

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·Add Bulk DOD

Figure 6-33 Add Bulk DOD

Add bulk DOD for bulk extensions in asce ndin g seq uence with the “Begin DOD” you fill in. For example, if the Associated Extensions are 100, 101, 102, 103, 104, 105 with “Begin DOD” as 5500100, the corresponding DOD will be 5500100, 5500101, 5500102, 5500103, 5500 104, and 5500105.

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6.3 Outbound Call Control

6.3.1 Outbound Route s

In this pag e, we can conf igure the out bo und r ules to control the outgoing calls.

Note:

1. The max number of out b ound route is 64.

2. If the dial patterns are the same in several routes, MyPBX wi ll choose the avai l a ble routes from top to t h e last one.

3. When you have created a new extension, please edit the outbound route so that it can dial out to o.

Figure 6-34

We can create outbound route or use the default route “pstnout” (dial 9+numbers to d ial out). Also y ou can delete m ultiple outbound r outes at once as required.

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Figure 6-35

·Route Name

Name of this Outbound Route. E.g. “Local” or “Long Distance”.

·Password

The route password can b e use d t o prot ect t his route from being accessed without a password. You can choose one of the pa ssword s in t he PI N list t ha t you can click the “Pin Settings” to edit it in “Pin Settings” page.

·T.38 Support:

Enable T38 f a x in t hi s out b ound rout e (Only f or SIP Trunk).

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·Rrmemory Hunt

Round robin with memory , remember s which trunk was used last time, and then use the next a vailab l e trunk t o ca l l out .

·Office Hours

When a specifi c of f i ce hour is s el e ct e d , t his out b ound rout e can only be used during this office hour, and can’t be use d i n non-office hours.

·Dial Pattern

Outbound calls t ha t match this d ial patte rn w il l use t hi s out b ound route. There are a number of dial pattern characters that have special meanings:

X: Any Digit from 0-9 Z: Any Digit from 1-9 N: Any Digit from 2-9 [12345-9] : Any digit in the brackets (in this example, 1,2,3,4,5,6,7,8,9)

The “.” Character will match any remaining digits. For example, “9011.” will match any phone numb e r t ha t starts with “9 011 ” , e xcl ud i ng “ 901 1” it s el f . The “!” will match none remaining digits, and causes the matching process to complete as soon as it ca n b e determined that no other matches are possible.

Example 1: NXXXXXX will match any 7-digit phone number. Example 2: 1NXXNXXXXX will match a phone number starting with a 1, followed by a 3-digit area code, and then 6-digit number.

·Strip

Allows the user to specify the nu mber of digits that wil l be str ipped from the front of the phone number before the call is placed. For example, if users must press 0 befor e diali ng a pho ne n umbe r, o ne digit sh oul d be stri pped fro m th e dial string before the call is placed.

·Prepend

These digits will be prepended to the phone number before the call is placed. For example, if a trunk requires 1 0-digit dialing, bu t users are m ore comfortable with 7-digit dialing, this field could be used to prepend a 3-digit area code to all 7-digit phone numbers before calls are placed.

·Add

Add multiple dial patte rns in t his out b ound route.

·Member Extensions

Define the e xt e ns ions t ha t w il l b e permi t t e d to use t his outbound route.

·Member Trunks

Define the t runk s t ha t c a n b e used for this outbound rout e .

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6.3.2 Speed Dial Settings

Figure 6-36

1) Options

·The prefix of speed dial

The prefix sh ou ld be dialed be for e the spe ed di al num ber. The default is *99.

Figure 6-37

2) Add new speed dial.

·Source Number

The speed dial number.

·Destination Number

The number you w a nt t o ca l l. E.g. the source number is “123”. The desti nation number is 5503305. The prefix number is *99. You can us e an extensio n w it h any typ e t o d i a l *99 123 , t he n it will call the number 5503305.

Note: Don’t forget to add the outbound dial prefix if you would like to dial the speed dial number through tru nk .

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6.4 Inbound Call Control

In this pag e, we can config ure the deta ils of IVR, ring g roup, q ueue and inbou nd routes.

6.4.1 IVR

When there’s an inbound call aims at Auto Attendant, MyPBX will play an IVR recording and route the caller to the requested destination (for example, “Welcome to XX company, for sales press 1, for technical support press 2, for operator press 0, etc”). The system will transfer the call to corresponding e x t en sion a c cording to D T MF digits inputted by the user

Figure 6-38

There is a default IVR here, you can edit it directly or add IVR by yourself.

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Figure 6-39

·Number

MyPBX treats IVR as an extension; you can dial this extensi on number to reach the IVR from internal extensions.

·Name

A name for the IVR

·Prompt

The prompt recording that will be played when this IVR is rea ch ed.

·Repeat Count

The number of times that the selected IVR prompt will be played.

·Key Timeout

Wait for the user to enter a new extension for a specified number of seconds.

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·Enable Direct Dial

Allow the caller to dial other extensions numbe r d ire ct l y.

·Key Press Events

A list of actions that can be performed depending on the digit dialed by the user.

·Key

The Key pressed when the callers hear the IVR prompt.

·Action

When the callers press the corresponding key, the action that MyPBX will execute. No Action: Do nothing Connect to Ext ens ion: Connect t he ca l l t o a n ext e nsion. Connect to Voicemail: Connect the call to the voicemail of an extension. Connect to RingG roup: Connect t he ca l l t o a ringg roup . Connect to IVR: Connect the call to an IVR. Connect to Conference Room: Connect the call to a conference room. Connect to DISA: Connect the call to a DISA. Connect to Queue: Connect the call to a q ue ue . Connect to Faxes: Connect the call to Faxes of extensions. Dial by Name: The callers can d i a l the n a me of an e xt e nsi on t o conne ct t o t he corresponding extension. Hung up: Hang up the call.

·Destination

Where will MyPBX rout e t he ca l l whe n t he action occurs.

·Time Out

Define the timeout action. A timeout occurs after the IVR prompt has finished playing for the number of times specified by the “Repeat Count” field.

·Invalid

Define the invalid action. The invalid action is triggered if the user enters a DTMF digit that is not defined for this IVR.

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6.4.2 Ring Groups

Ring groups can be configured to balance the call traffic for multiple users and give callers a higher level of availability for incoming calls. Multiple ring methods and voicemail are supported.

Note: follow me feature in extension page will not take effect when it’s ringing as an agent.

Figure 6-40

There is a de faul t ring group, you ca n e d it i t or creat e a ne w one

Figure 6-41

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·Ring Group Name

This option def ines a na me f or this g roup , e.g. “Sales”. “Ring Group Name” is a label to help you identify this group in the g roup list.

·Ring Group Number

This option defines the numbered extension that can be dialed to reach this group.

·Strategy

This option se ts the Ring ing Strat egy for t his G roup. The options are as foll ows:

1. Ring All Simultaneously: Ring all available Extensions simultaneously.

2. Ring Sequentially: Ring each ext e nsi on in t he g roup one a t a t i me .

·Mobility Extension Rings Simultaneously

If set to yes, when the extension in the Ring grou p is called, the associated mobility extension will ring simultaneously. Beforehand, the option of “Rings Simultaneously” should be ticked in the extension settings.

·Seconds to ring each member

1. If the strategy is “Ring All Simultaneously”, it means the number of seconds

to ring thi s group befor e routing th e call acc ording to the “Destination if No Answer” settings.

2. If the strategy is “Ring Sequentially”, it means the number of seconds to ring

a single ext e nsi on b e f ore moving onto the ne xt one .

· Ring Group Members

An extension can be made a member of this ring group by moving it into the “Selected” box.

·Destination If No Answer

When all members on this group fail to answer the call, system will handle the call according to the selected destination.

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6.4.3 Queues

Call Queues give users (e.g. call centers) an e f f icient means to have their calls answered in the order they were received to deliver top tier customer service.

Figure 6-42

Call queues allow calls to be sequenced to one or more agents.

Note:

1. Dial “Que ue number + ‘*’” to log in or “Queue number + ‘**’” to log out the queue. For example, if the queue number is “680”, then agent can dia l “680*” to log in or “680**” to log out.

2. Follow me feature in extension page will not take effect when it’s ringing as an agent of qu eue .

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Figure 6-43

·Queue Name

A name for the Queue.

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·Queue Number

Use this number t o dial into the que ue, or transfer ca llers to this numbe r to put them into the q ue ue .

·Queue Password

You can requi re agent s to enter a password b ef ore they can l ogin to thi s queue.

·Queue Agent Timeout

The number of second s a n a g e nt 's p hone c a n ring bef ore w e consid e r i t a timeout.

·Queue Max Wait Time

The maximum number of second s a ca l le r can wait in a queu e before being pulled out (0 for unlimited).

·Queue Ring Strategy

This option sets the Ringi ng S t ra t e g y f or t his Queue. T he op t ions are RingAll

: Ring All available Agents simultaneously until one answers.

LeastRecent

: Ring the Agent which was least recently called.

FewestCalls

: Ring the Agent with the fewest completed calls.

Random

: Ring a Random Agent.

RRmemory

: Round Robin with Memory, Remembers where it left off in the last

ring pass".

1) Agents

This selection shows all users. Selecting a user here makes them a agent of the current queue.

2) Caller Position Announcements

·Announce Position

Announce posit ion of caller i n t he q ue ue

·Announce Hold Time

Enabling thi s op t i on ca use s M yPBX t o a nnounce the hold t i me t o t he c a ll e r periodically based on the frequency timer. Either yes or no; hold time will not be announced if <1 minute.

·Frequency

How often to announce queue p osi t ion a nd estimate d hol d t ime .

Note: “0 seconds” means d is a b l e t he announcement.

3) Periodic Announcements

·Prompt

Select a prompt file to play periodically.

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·Frequency

How often t o announce a prompt to t h e caller.

4) Events

If a caller presses the key while waiting in the queue, this setting selects which action should process t he k ey p re ss.

5) Failover-Destination

Define the failover action. A failover occurs after the user reach the Queue max wait time.

6) Others

·Music on Hold

Select the “Music on Hold” Class for this Queue.

·Leave When Empty

This option cont rols whe t her callers a l ready on hold are forced out of a q ue ue that has no agents. There a re two opt i ons. Yes: Callers are forced out of a queue when no agents are logged in. No: Callers will remain in a queue with no agents.

·Join Empty

This option cont rols whe t her callers ca n j oin a call queue t ha t ha s no a g e nt s. There are two options, Yes: Callers can join a call queue with no agents or only unavailable ag ents No: Callers cann ot j oin a queue with no ag e nt s The default option is No.

·Agent Announcement

Announceme nt p l a ye d to the Agent p rior t o b ridg ing in the calle r.

·Join Announcement

Announceme nt p l a ye d to callers once prior to joining the q ue ue .

·Retry

The number of second s we w a it before trying all the phones again.

·Wrap-up time

How many seconds after the completion of a c all an Agent will have before the Queue can ring the m wi t h a ne w c a ll . T he d e faul t is 30.

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6.4.4 Conferences

Figure 6-44

Conference Calls increase employee efficiency and pr o ducti vity, and pr o vi de a more cost-effective way to hold meetings. Conference agents can dial * to access to the sett ings opti ons and the admin ca n kick the l ast user out a nd ca n lock the conference room.

·Extension

This is the numbe r d ia l e d t o re a ch t hi s Conf e renc e Room.

·Admin

Admin can kick a use r out a nd can lock the conf e re nce roo m.

·Pin

Set a PIN that mu st be enter ed in order to a ccess th is con ference ro om (e.g.

1234).

Figure 6-45

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6.4.5 Inbound Rou tes

Inbound routing processes incoming call tra ffic to destination extensions during office hou rs or outside office hours

Figure 6-46

There is a defa ult inbound route for al l the trunks and set IVR as the desti nation, you can edit it or create a new one for y our de mands or you can delete multiple outbound routes at once as required. Whe n an incoming call arrives, t he system will first check “fax detection”, then “Holidays”, at last “Business Days”.

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Figure 6-47

1) General

·Route Name

A name for this in b ound rout e. E.g. “pstnin” etc.

·DID Number

Define the expected DID Number if this trunk passes DID on incoming calls. Leave this field blank to match calls with any or no DID info. You can also use pattern ma tching to match a rang e of numbe rs. The following patterns may be used:

X: Any Digit from 0-9 Z: Any Digit from 1-9

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N: Any Digit from 2-9 [12345-9]: Any digit in the brackets (in this example, 1, 2, 3, 4, 5, 6, 7, 8, 9)

The “.” Character will match any remaining digits. For example, “9011.” will match any phone numb e r t ha t starts with “9011”, excluding “9011” itself. The “!” will match none remaining digits, and causes the matching process to complete as soon as it ca n b e determined that no other matches are possible.

Example 1: NXXXXXX will match any 7-digit phone number. Example 2: 1NXXNXXXXX will match a phone number starting with a 1, followed by a 3-digit area code, and then 6-digit number.

For more information, p l e a se refer to Appendix G How to Use DID

·Extension

Define the e xtension for DID numb er. This fi eld is only valid when you use B RI, SIP, SPS or S PX trunk for this i nbound router. Y ou can only input n umber and “-” in this field, and the format can be xxx or xxx-xxx. The count of the number must be only one or eq ua l t he count of t he DID number.

·Caller ID Number

Define the Caller ID Number to be match ed o n in co m ing calls. L eave thi s field blank to match any or no DID info. You can also use a pattern match (e.g. 2[345]X) to match a range of numbers. The following patterns may be used:

X: Any Digit from 0-9 Z: Any Digit from 1-9 N: Any Digit from 2-9 [12345-9] : Any digit in the brackets (in this example, 1,2,3,4,5,6,7,8,9)

The “.” Character will match any remaining digits. For example, “9011.” will match any phone numb e r t ha t starts with “9011”, excluding “9011” itself. The “!” will match none remaining digits, and causes the matching process to complete as soon as it can be determined that no other matches are possible.

Example 1: NXXXXXX will ma t ch any 7 digit s p hone numb e r. Example 2: 1NXXNXXXXX will match a phone number starting with a 1, followed by a 3-digit area code, and then 6 digit number.

·Distinctive Ringtone

MyPBX support mapping to custom ring tone files. For example, if you configure the distinctive ringing for custom ring tone to “Family”, the ring tone will be played if the phone receives the incoming call.

·Enable Callback

You can enable t he ca l lback function of thi s i nb ound rout e . I f you want to

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configure the callback function, please refer to chapter 6.7.4

How do I configure distinctive ring tones? Please refer to APPENDIX E

Currently distinctive ringtone can be compatible with Yealink and Snom phone.

2) Member Trunks

This area allows you to select which trunks will be member trunks for t his route. To make a trunk a member of this route, please move it to the “Selected” box.

3) Business Days

Define where the calls will be routed during Business Days.

·Office Hours

Select one defined business days of f ice hours.

·Office Hours Destination

Configure whe re t o rout e t he i ncoming calls d uri ng of f i ce hours.

·End Calls

Route the incoming calls to end calls, the system will auto hang up the call.

·Extension

Route the incoming calls to a specific extension.

·Voicemail

Route the incomi ng calls to extension’s voice mail.

·IVR

Route the incoming calls to a specific IVR.

·Ring Group

Route the incoming calls to a specific Ring Group.

·Conference Room

Route the incoming call s to a sp e cif i c Confere nce Ro om.

·DISA

Route the incoming calls to a specific DISA.

·Queues

Route the incoming calls to a specific Queue.

·Faxes

Route the incoming fa xe s t o a sp eci f ic exte nsion’s mail a d d ress.

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Note: This function only sup p orts T. 38 f a xe s.

·Outbound Route s

Route the incoming calls to a specific outbound route.

This function is ma inl y use d for the conne ction of two b ra nc he s. For example: Comp a n y A loca t e s he adquarte rs in t he U S A w it h a b ra nch B i n China. A and B both have MyPBX p hone systems. Now if staff of A would like to make a call to a telephone or mobile phone in China from the ext ension of A but via the FXS line of B, that can be done by this configuration.

·Non-office Hours Destination

Configure whe re t o rout e t he i ncoming calls d uri ng non-office hours.

4) During Holidays

Define where the calls will be routed during Holidays.

·Holiday

Select which defined Holiday to use. When a time is de f in ed in both Business Days and Holidays, it will be treated as Holidays.

·Destination

Configure whe re t o rout e t he i ncoming calls d uri ng holi d a y s.

5) Fax Detection

Configure if d e t e ct ing faxes in this inbound route.

Note: Please choose IVR as the destination above before configuring fax detection (recommended).

·Destination

Configure where the faxes will be routed when faxes are detected.

·No detect

Do not detect faxes.

·Custom Email

Customize an E-mail address to receive the faxes. You should first configure the “Voicemail Settings->SMTP Settings for Voicemail” correctly before you use this option.

·Faxes

Send faxe s t o a n ext en sion. If choosing a F X S e xtension here, the fax will be sent to the FXS port selected, you should connect a fax machine to this FXS port.

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