Yeastar MyPBX SOHO V4, MyPBX SOHO V5 Administrator's Manual

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SOHO V4/V5

Administrator's Guide

Version 70.19.0.23

Yeastar Technology Co., Ltd.

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Table of Contents

1. Introduction ...................................................................................... 5

1.1 Features ......................................................................................... 5

1.2 Hardware Specifications .................................................................... 6

2. System Setup .................................................................................... 8

2.1 Connection Drawing ......................................................................... 8

2.2 Connecting Ethernet Line .................................................................. 8

2.3 Supplying Power .............................................................................. 8

3 Administrator Login .......................................................................... 10

4 Status ............................................................................................... 13

4.1 Line Status.................................................................................... 13

4.1.1 Extension Status ............................................................................... 13

4.1.2 Trunk Status .................................................................................... 14

4.2 System Status ............................................................................... 15

4.2.1 System Info ..................................................................................... 15

4.2.2 Network Status ................................................................................. 15

5 System ............................................................................................. 16

5.1 Network Preferences ...................................................................... 16

5.1.1 LAN Settings .................................................................................... 16

5.1.2 DHCP Server .................................................................................... 17

5.1.3 VLAN Settings .................................................................................. 18

5.1.4 VPN Settings .................................................................................... 19

5.1.5 DDNS Settings.................................................................................. 20

5.1.6 Static Route ..................................................................................... 21

5.2 Security Settings ........................................................................... 22

5.2.1 Security Center................................................................................. 22

5.2.2 Firewall Rules ................................................................................... 23

5.2.3 IP Blacklist ....................................................................................... 26

5.2.4 AMI Settings .................................................................................... 27

5.2.5 Database Grant ................................................................................ 27

5.2.6 Alert Settings ................................................................................... 28

5.3 LDAP Server .................................................................................. 31

5.3.1 LDAP Server ..................................................................................... 31

5.4 Storage Management ..................................................................... 32

5.4.1 External Storage ............................................................................... 32

5.5 System Preferences........................................................................ 35

5.5.1 Password Settings ............................................................................. 35

5.5.2 Date and Time .................................................................................. 37

5.5.3 Firmware Update .............................................................................. 37

5.5.4 Backup and Restore ........................................................................... 38

5.5.5 Reset and Reboot .............................................................................. 39

6 PBX .................................................................................................. 40

6.1 Extensions .................................................................................... 40

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6.1.1 FXS/VoIP Extensions.......................................................................... 40

6.1.2 Phone Provisioning ............................................................................ 51

6.2 Trunks .......................................................................................... 60

6.2.1 Physical Trunk .................................................................................. 60

6.2.2 VoIP Trunk ....................................................................................... 67

6.3 Outbound Call Control .................................................................... 77

6.3.1 Outbound Routes .............................................................................. 77

6.3.2 Speed Dial Settings ........................................................................... 80

6.4 Inbound Call Control ...................................................................... 80

6.4.1 IVR ................................................................................................. 81

6.4.2 Ring Groups ..................................................................................... 84

6.4.3 Queues ........................................................................................... 86

6.4.4 Conferences ..................................................................................... 90

6.4.5 Inbound Routes ................................................................................ 91

6.5 Audio Settings ............................................................................... 97

6.5.1 Custom Prompts ............................................................................... 97

6.5.2 Music on Hold Prompts ....................................................................... 98

6.5.3 System Prompts Settings ................................................................... 99

6.6 Basic Settings ...............................................................................100

6.6.1 General Preferences ......................................................................... 100

6.6.2 Business Hours ................................................................................ 103

6.6.3 Feature Codes ................................................................................. 104

6.6.4 Voicemail Settings ............................................................................ 107

6.7 Advanced Settings ........................................................................111

6.7.1 SIP Settings .................................................................................... 111

6.7.2 IAX Settings .................................................................................... 118

6.7.3 Blacklist ......................................................................................... 119

6.7.4 Callback Settings ............................................................................. 120

6.7.5 DNIS Settings ................................................................................. 122

6.7.6 DISA .............................................................................................. 122

6.7.5 PIN User Settings ............................................................................. 123

6.7.8 PIN Settings .................................................................................... 125

6.7.9 Paging Groups ................................................................................. 126

6.7.10 Certificates .................................................................................... 127

7 Reports ........................................................................................... 128

7.1 Call Logs ......................................................................................128

7.2 System Logs ................................................................................128

8 Logout ............................................................................................ 130

9. Use MyPBX .................................................................................... 130

9.1 Make outbound calls ......................................................................130

Sample Routing via VoIP Trunk ................................................................... 131

9.2 Incoming call ................................................................................134

Sample Routing to an IVR .......................................................................... 134

APPENDIX A FAQ ............................................................................... 136

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APPENDIX B How to Configure External Storage ............................... 137

APPENDIX C How to Configure NAT Setting ....................................... 139

APPENDIX D How to Use Auto Provision............................................ 141

APPENDIX E How Do I Configure Distinctive Ring Tones ................... 145

APPENDIX F How to Use DID ............................................................. 147

APPENDIX G How to Use BLF Key to Choose the PSTN Line ............... 151

APPENDIX H MyPBX Security Configuration Guide ............................ 152

APPENDIX I How to Use TLS in MyPBX .............................................. 179

I.1 How to register IP phones to MyPBX via TLS .....................................179

I.2 How to register SIP trunk to VoIP provider via TLS ............................203

APPENDIX J How to use LDAP ........................................................... 205

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1. Introduction

MyPBX SOHO—IP-PBX for Small Business/Home Office

MyPBX SOHO is a standalone embedded hybrid PBX for small businesses and remote branch offices of larger organizations. MyPBX also offers a hybrid solution (a combination of VoIP applications using legacy telecom equipment) alternative for enterprises who are not yet ready to migrate to a complete VoIP solution.

*Note: This guide applies to MyPBX SOHO V4/V5, the hardware pictures in this document are for MyPBX SOHO V5.

1.1 Features

● Alert

● Follow me

● Auto-provision

● HTTPS

● Blacklist

● Integrated built-in packet capture tools

● BLF Support

● Interactive Voice Response (IVR)

● Blind Transfer

● Intercom/Zone Intercom

● Call Back

● L2TP

● Call Detail Records(CDR)

● LDAP

● Call Forward

● Mobility Extension

● Call Parking

● Multiple administrators

● Call Pickup

● Music On Hold

● Call Recording

● Music On Transfer

● Call Routing

● Open VPN

● Call transfer

● Paging/Zone Paging

● Call Transfer

● PIN Users

● Call Waiting

● QoS

● Caller ID

● Queue

● Conference

● Ring Group

● Database Grant

● Route by Caller ID

● DDNS

● Security Center

● Define Office Time

● Skype Integration (Skype Connect)

● Dial by Name

● Speed Dial

● DIDs

● Spy functions

● Direct Inward System Access (DISA)

● Static Route

● Distinctive Ringtone

● T.38

● Do Not Disturb(DND)

● Three-way Calling

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● External Storage

● VLAN

● Firewalls

● Voicemail

For more info, please click: http://www.yeastar.com/products/MyPBX-SOHO.asp

1.2 Hardware Specifications

1) Front Panel

Figure 1-1 MyPBX SOHO V5 Front Panel Picture

No.

Identification

①

Green LED indicates the power connection is normal.

②

Green LED indicates the server system is in working order

③

Green LED indicates the system is ready.

④

Green LED indicates the Internet interface is in use

⑤

Red LED stands for FXO port

Orange LED indicates presence of a BRI port.

Green LED stands for FXS port

Red LED blinks: FXO port isn‘t connected to PSTN line.

Alternately blinks Red and Green: FXO port has an incoming call. Alternately blinks Red and Green fast: FXO port is in a call. Alternately blinks Green and Red: FXS port is ringing. Alternately blinks Green and Red fast: FXS port is in a call.

① ② ③ ④ ⑤

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2) Rear Panel

Figure 1-2 MyPBX SOHO V5 Rear Panel

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2. System Setup

2.1 Connection Drawing

Figure 2-1

2.2 Connecting Ethernet Line

MyPBX provides two 10/100M Ethernet ports with RJ45 interface and LED indicator. Plug Ethernet line into MyPBX‘s Ethernet port, and then connect the other end of the Ethernet line with a hub, switch, router, LAN or WAN. Once connected, check the status of the LED indicator. A yellow LED indicates the port is in the connection process, and a green LED indicates the port is properly connected.

2.3 Supplying Power

MyPBX utilizes the high-performance switch power supply, which supplies the required power for the unit. AC Input: 100~240V

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DC Output: 12V, 1A

Please follow the steps below to connect the MyPBX unit to a power outlet:

1. Connect the small end of the power cable to the power input port on the

MyPBX back panel, and plug the other end of the cable into a 100VAC power outlet.

2. Check the Power LED on the front panel. A solid green LED indicates that

power is being supplied correctly.

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3. Administrator Login

From your web browser, input the IP address of the MyPBX server. If this is the first time you are configuring MyPBX, please use the default settings as below (your PC should be in the same local network with MyPBX): IP Address: http://192.168.5.150 Username: admin Password: password In this example, the IP address is 192.168.5.143

Figure 3-1

This is the welcome page of MyPBX SOHO after successful login.

Figure 3-2

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You can also login via HTTPS protocol

Like https://192.168.5.147, you will see a prompt that is a certificate problem. Click ―Continue to …‖, then you can login after entering user and password .HTTPS is HTTP over SSL, and it is safer than HTTP.

Figure 3-3

Note:

MyPBX firmware upgrade follow-up

· Reboot the device twice to make the new firmware take effect

· Clean the cache and cookies of the browser before login.

· There is a compatibility issue with IE11. Configure IE11 browser "Compatibility

View Settings", add MyPBX IP address, and check "Display Intranet sites in Compatibility View" and "Use Microsoft compatibility lists". See the following picture. MyPBX IP is 192.168.5.147 in this example.

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Figure 3-4

Figure 3-5

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4. Status

Click to start to check the status of MyPBX SOHO. We can check the status of extensions, trunks, and network and system information.

4.1 Line Status

In this page, we can check the status of extensions and trunks

4.1.1 Extension Status

Figure 4-1

MyPBX Status Description:

Extensions:

1) : Extension is unavailable

2) : Extension is idle

3) : Extension is ringing

4) : Extension is busy

5) : Extension is on hold

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4.1.2 Trunk Status

Figure 4-2

Trunks:

VoIP Trunk:

Status

Unregistered: Trunk registration failed.

Registered: Successful registration, trunk is ready for use. Request Send: Registering. Waiting: Waiting for authentication.

Service Provider:

Status

OK: Successful registration, trunk is ready for use. Unreachable: The trunk is unreachable.

Failed: Trunk registration failed.

FXO Trunk:

Status

Idle: The port is idle.

Busy: The port is in use. Disconnected: The port hasn‘t connected to the PSTN line.

More detail message, please refer to the LED indication of front panel.

BRI Trunk:

Status

Ok: The ports connect correctly.

Disconnected: The port hasn‘t connected to the BRI line

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4.2 System Status

In this page, we can check the status of MyPBX system, including the hardware, firmware version and the network status.

4.2.1 System Info

In this page, we can check the hardware/firmware version, or the disk usage of MyPBX.

Figure 4-3

4.2.2 Network Status

In this page, the IP address of LAN port will appear. If OpenVPN and VLAN are configured well, they will be displayed here, too.

Figure 4-4

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5. System

Click to access.

In this page, we can configure the network settings, firewall settings, storage management and some other settings like firmware update.

5.1 Network Preferences

5.1.1 LAN Settings

Figure 5-1

·DHCP If this option is set, MyPBX will use DHCP to get an available IP address from your local network. Not recommended as without the right IP address you cannot access MyPBX.

·Enable SSH This is the advanced way to access the device; you can use the software ―putty‖ to access the device. In the SSH access, you can do more advanced setting and debug, it‘s disabled by default.

·Port: the default is 8022; you can change it.

·Hostname

Set the host name for MyPBX.

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·IP Address Set the IP Address for MyPBX. A static IP address for MyPBX is recommended.

·Subnet Mask Set the subnet mask for MyPBX.

·Gateway Set the gateway for MyPBX.

·Primary DNS Set the primary DNS for MyPBX.

·Secondary DNS Set the secondary DNS for MyPBX.

·IP Address2 Set the second IP Address for MyPBX.

·Subnet Mask2 Set the second subnet mask for MyPBX.

5.1.2 DHCP Server

Dynamic Host Configuration Protocol (DHCP) is a network protocol that enables a server to automatically assign an IP address to a computer from a defined range of numbers (i.e., a scope) configured for a given network. You can set a local network NTP server for MyPBX here, too.

Note: MyPBX SOHO can be working as a DHCP server, but cannot be regarded as a router.

Figure 5-2

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5.1.3 VLAN Settings

A VLAN (Virtual LAN) is a logical local area network (or LAN) that extends beyond a single traditional LAN to a group of LAN segments, given specific configurations.

Note:

MyPBX SOHO is not the VLAN server, a 3-layer switch is still needed, please configure the VLAN information there first, then input the details in MyPBX, so that the packages via MyPBX will be added the VLAN label before sending to that switch.

Figure 5-3

VLAN Over LAN

·NO.1

Click the NO.1 you can edit the first VLAN over LAN.

·VLAN Number

.The VLAN Number is a unique value you assign to each VLAN on a single device.

·VLAN IP Address

Set the IP Address for MyPBX VLAN over LAN.

·VLAN Subnet Mask

Set the Subnet Mask for MyPBX VLAN over LAN.

·Default Gateway Set the Default Gateway for MyPBX VLAN over LAN

·NO.2 Click the NO.2 you can edit the first VLAN over LAN.

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·VLAN Number

.The VLAN Number is a unique value you assign to each VLAN on a single device.

·VLAN IP Address

Set the IP Address for MyPBX VLAN over LAN.

·VLAN Subnet Mask

Set the Subnet Mask for MyPBX VLAN over LAN.

·Default Gateway Set the Default Gateway for MyPBX VLAN over LAN.

5.1.4 VPN Settings

A virtual private network (VPN) is a method of computer networking—typically using the public Internet—that allows users to privately share information between remote locations, or between a remote location and a business home network. A VPN can provide secure information transport by authenticating users, and encrypting data to prevent unauthorized persons from reading the information transmitted. The VPN can be used to send any kind of network traffic securely. MyPBX supports OpenVPN, IPSec and L2TP.

Figure 5-4

·Enable OpenVPN

·Import VPN Profile

Import configuration file of OpenVPN. Don't configure "user" and "group" in the "config" file.

·Enable IPSec

·Import VPN Profile

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Import configuration file of IPSec. There can be only one ―lan‖ in the ―conf‖ file.

·Enable L2TP

·Import VPN Profile

Import configuration file of L2TP. There can be only one ―conn‖ in the ―conf‖ file.

Note: for more details about the above VPN settings, please contact our technical support.

5.1.5 DDNS Settings

DDNS(Dynamic DNS) is a method/protocol/network service that provides the capability for a networked device, such as a router or computer system using the Internet Protocol Suite, to notify a Domain Name System (DNS) name server to change, in real time, the active DNS configuration of its configured hostnames, addresses or other information.

Figure 5-5

·Enable DDNS

·DDNS Server

Select the DDNS server you sign up for service.

·User Name

User name the DDNS server provides you.

·Password

User account‘s password.

·Host Name

Note: DDNS allows you to access your network using domain names instead of

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IP address. The service manages changing IP address and updates your domain information dynamically. You must sign up for service through dyndns.org, freedns.afraid.org, www.no-ip.com, www.zoneedit.com

5.1.6 Static Route

MyPBX will have more than one Internet connection in some situations but it has only one default gateway. You will need to set some Static Route for MyPBX to force it goes out through different gateway when accessing different Internet. The default gateway priority of MyPBX from high to low is OpenVPNWAN portLAN port.

Figure 5-6

1) Route table

The current route rules of MyPBX

·Destination

The destination network to be accessed by MyPBX

·Subnet Mask

Specify the destination network portion.

·Gateway

Define which gateway MyPBX will go through when accessing the destination network.

·Metric

The cost of a route is calculated by using what are called routing metric. Routing metrics are assigned to routes by routing protocols to provide measurable statistic which can be used to judge how useful (how low cost) a route is.

·Interface

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Define which Internet port to go through.

2) Static Route Rules

You can add new static route rules here.

5.2 Security Settings

Firewalls are used to prevent unauthorized Internet users from accessing private networks connected to the Internet, especially intranets. All messages entering or leaving the intranet pass through the firewall, which examines each message and blocks those that do not meet the specified security criteria.

5.2.1 Security Center

You can check MyPBX security configuration in ―Security Center‖ page. And also, you can enter the relevant security settings page rapidly. Firewall:

Figure 5-7 Security Center-Firewall

In the ―Firewall‖ tab, you can check firewall configuration and alert settings. By clicking the relevant button, you can enter the configuration page directly.

Service:

Figure 5-8 Security Center-Service

In ―Service‖ tab, you can check AMI/SSH/TFTP status. For AMI/SSH, you can

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enter the according page by clicking the button in ―Setting‖ column. For TFTP, you can directly disable or enable it.

Port:

Figure 5-9 Security Center-Port

In ―Port‖ tab, you can check SIP port and HTTP port. You can also enter the relevant page by clicking the button in ―Setting‖ column.

5.2.2 Firewall Rules

Figure 5-10 Firewall Settings

1) General Settings

·Enable Firewall

Enable the firewall to protect the device.

·Disable Ping Enable this item, net ping from remote hosts will be dropped.

·Drop All When you enable ―Drop All‖ feature, system will drop all packets or connection from other hosts if there are no other rules defined. To avoid locking the devices,

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at least one ―TCP‖ accept common rule must be created for port used for SSH access, port used for HTTP access and port sued for CGI access.

2) Common Rules

There is no default rule; you can create them as required.

Figure 5-11 Add Common Rules

·Name A name for this rule, e.g. ―HTTP‖.

·Description Simple description for this rule. E.g. Accept the specific host to access the web interface for configuration.

·Protocol The protocols for this rule.

·Port Initial port should be on the left and end port should be on the right. The end port must be equal to or greater than start port.

·IP The IP address for this rule. The format of IP address is: IP/mask E.g. 192.168.5.100/255.255.255.255 for IP 192.168.5.100 E.g.216.207.245.47/255.255.255.255 for IP 216.207.245.47 E.g.192.168.5.0/255.255.255.0 for IP from 192.168.5.0 to 192.168.5.255 .

·MAC Address The format of MAC Address is XX:XX:XX:XX:XX:XX, X means 0~9 or A~F in hex, the A~F are not case sensitive.

Note: The MAC address will be changed when it‘s a remote device, so it will not

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be working to filter using MAC for remote devices.

·Action Accept: Accept the access from remote hosts. Drop: Drop the access from remote hosts. Ignore: Ignore the access.

3) Auto Defense By default, there is no rule.

Figure 5-12 Add Auto Defense Rule

Port The port you want to auto defense, for example, 8022.

Protocol: Select the protocol. You can select UDP or TCP.

Rate: The maximum packets or connections can be handled per unit time.

For example, if you configure it as below: Port: 8022 Protocol: TCP Rate: 10/min Then, it means maximum 10 TCP connections can be handled in 1 minute. The 11th connection will be dropped.

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5.2.3 IP Blacklist

You can set some packets accept speed rules here. When a IP address which

hasn‘t been accepted in common rules sends packets faster than the allowed

speed, it will be set as black IP address and blocked automatically.

Figure 5-13 IP Blacklist Settings Page

1) Blacklist rules

You can add the rules for IP blacklist rate as you wish.

Figure 5-14 Add Blacklist Rule

·Port

Auto defense port

·Protocol

Auto defense protocol. TCP or UDP.

·IP Packets

Allowed IP packets number in the specific time interval.

·Time interval

The time interval to receive IP packets. For example, IP packets 90, time interval 60 means 90 IP packets are allowed in 60 seconds.

2) IP blacklist

The blocked IP address will display here, you can delete it as you wish.

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5.2.4 AMI Settings

The Asterisk Manager Interface (AMI) is a system monitoring and management interface provided by Asterisk. It allows live monitoring of events that occur in the system, as well enabling you to request that Asterisk perform some action. The actions that are available are wide-ranging and include things such as returning status information and originating new calls. Many interesting applications have been developed on top of Asterisk that take advantage of the AMI as their primary interface to Asterisk. There are two main types of messages on the Asterisk Manager Interface: manager events and manager actions. The 3rd party software can work with MyPBX using AMI interface. It is disabled by default. If necessary, you can enable it.

Figure 5-15 AMI Settings

Username & password: after enabling AMI, you can use this username and password to log in MyPBX AMI

IP Restriction: you can set which IP can log in MyPBX AMI interface

5.2.5 Database Grant

SOHO are using MySQL database from 14.18.0.22. The 3rd party software can access MySQL via internet. Before that, you need to grant the authority to the database user. After entering ―Database Grant‖ page, clicking ―Add‖, you can add a database user, set user password and grant authority.

Figure 5-16 Database Grant

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Username/password: The 3rd party can use this username and password to access the MySQL. Database: there are 2 options, CDR and Record. If you choose CDR, then this user has authority to check CDR database; if you choose Record, then the user has authority to check which call has been recorded automatically.

5.2.6 Alert Settings

If the device is attacked, the system will notify users the alert via call or E-mail. The attack modes include IP attack and Web Login. For more details on the system security configuration, please refer to

APPENDIX H MyPBX Security Configuration Guide.

Figure 5-17 Alert Settings

1. IPATTACK

When the system is attacked by IP address, the firewall will add the IP to auto IP Blacklist and notify the user if it match the protection rule.

1) Phone Notification Settings

·PHONE Notification

Whether enable phone notification.

·Number

The numbers could be set for alert notification; users can setup multiple extension and outbound phone numbers. Please separate them by ―;‖. Example: ―500;9911‖, if the extension has configured Follow Me Settings, the call would go to the forwarded number directly.

·Attempts

The attempts to dial a phone number when there is no answer.

·Interval

The interval between each attempt to dial the phone number. Must be greater than 3 seconds, the default value is 10 seconds.

·Prompt

Users will hear the prompt while receiving the phone notification.

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2) E-mail Notification Settings

Note: Please ensure that all voicemail settings are properly configured on the System Settings -> Voicemail Settings page before using this feature.

·E -mail Notification

Whether to enable E-mail Notification or not

·Recipient’s Name

The recipients for the alert notification, and multiple email addresses are allowed, please separate them by ―;‖. Example: jerry@yeastar.com; jason@yeastar.com, 456@sina.com .

·Subject

The subject of the alert email.

·Email Content

Text content supports predefined variables. Variable names and corresponding instructions are as follows:

$(HOSTNAME) Host name $(LOCALIP) Local IP address $(SOURCEIP) Attack source IP address $(DATETIME) Occurred $(USERNAME) User name (WEBLOGIN effective) $(DESTMAC) Attacks destination MAC (IPATTACK effective) $(DESTPORT) Attacks destination Port number (IPATTACK effective) $(PROTOCOL) Protocol type (IPATTACK effective) $(INTERFACE) Network interface name (IPATTACK effective)

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Figure 5-18 IP Attack Configuration

2. WEBLOGIN

Web Login Alert Notification: Enter the password incorrectly five times to login MyPBX Web interface will be considered as an attack, the system will limit the IP login within 10 minutes and notify the user.

Figure 5-19 Web Login Alert Setting

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5.3 LDAP Server

5.3.1 LDAP Server

LDAP is used as a phone book on MyPBX so that you can search a key word from your IP phone. The key word can be a name, a mobile number, an email or other key words in the phonebook.

Note:

It requires that the IP phone should support LDAP feature.

1) LDAP Settings

Figure 5-20 LDAP Server page

·Enable LDAP

Enable LDAP to use LDAP on your IP phone.

·Root Node

A root node for this LDAP, e.g. dc=pbx, dc=com.

·PBX Node

A pbx node for this LDAP, e.g. ou=pbx, dc=pbx, dc=com.

·User Name

A user for this LDAP, e.g. cn=admin, dc=pbx, dc=com

·Password

A password used to access LDAP.

2) Add Contact

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In Add Contact you can create them as required.

Figure 5-21 Add Contact

If you want to know how to use LDAP, please refer to Appendix J

5.4 Storage Management

5.4.1 External Storage

The External Storage feature is used to extend storage space. Once configured, the files (voicemail, call recording files) created before the configured days will be moved to the Net-Disk.

Note: The shared folder must be based on Windows Operation System. And if it's windows Vista/2008/7, please add ―Everyone‖ into the shared account list.

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Figure 5-22

Before external storage can be properly configured, an SMB share folder accessible from MyPBX must be set up on a Windows based machine. Once that has been set up, please follow the steps below.

Figure 5-23

Step 1: Choose a window-based computer that is always in service

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Step 2: Create a folder Step 3: Create a text file named "status.txt" in the folder Step 4: Share this folder

Then we need input the Net-Disk information in step2 page.

Figure 5-24

Net-Disk Host/IP: Change this to the IP address of the computer where backup files will be stored.

Net-Disk Share Name: Change this to the name of the shared folder where backups will be stored.

Net-Disk Share Username: The user name used to log into the network share. Leave this blank if it is not required

Net-Disk Share Password: The password used to log into the network share. Leave this blank if it is not required

If the configuration is correct, open the Windows share folder you will see the MyPBX backup files and folders has been created. If the contents of the backup folder look similar to step3 page, then you have successfully configured external storage on the MyPBX unit.

Figure 5-25

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5.5 System Preferences

In this page, we can set other system preferences, like the password for admin account, system date and time, firmware update, hot standby, backup and restore, reset and reboot.

5.5.1 Password Settings

MyPBX has 3 accounts: admin, user, and cdr. User and cdr account is disabled by default.

Admin account:

The default password for account ―admin‖ is ―password‖. To change the password, select ―admin‖ in ―User‖, enter the old password and new password, and click ―Save‖. The system will then prompt you to re-login using your new password. After you enter the new password, MyPBX will prompt the password strength. It is recommended that you use numbers, upper-case letters, and lower-case letters to increase the security. When you log in MyPBX using ―admin‖ account, you can enable ―user‖ and ―cdr‖ account; also, you can change their passwords.

Figure 5-26

User account:

User account is disabled by default and its default password is ―password‖.

When enabling ―user‖ account for the first time, MyPBX will ask you to change ―user‖ password. If you don‘t change it, you can‘t enable ―user‖ account. To change the password, select ―user‖ in ―User‖, enter the old password and new password, and click ―Save‖. The system will then prompt you to re-login using your new password. After you enter the new password, MyPBX will prompt the password strength. It is recommended that you use numbers, upper-case letters, and lower-case letters to increase the security.

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Figure 5-27

After enabling ―user‖ account, you can log in MyPBX using ―user‖. ―user‖ account can change its own password.

CDR account:

―cdr‖ account is disabled by default and its default password is ―password‖. You

can enable it after you log in MyPBX using ―admin‖ account. To change the password, select ―cdr‖ in ―User‖, enter the old password and new password, and click ―Save‖. The system will then prompt you to re-login using your new password. After you enter the new password, MyPBX will prompt the password strength. It is recommended that you use numbers, upper-case letters, and lower-case letters to increase the security.

Figure 5-28

After enabling ―cdr‖ account, you can log in MyPBX using ―cdr‖. ―cdr‖ account can change its own password.

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5.5.2 Date and Time

Set the date and time for MyPBX.

Figure 5-29

·Time Zone

You can choose your time zone here.

·Daylight Saving Time

Set the mode to Automatic or disabled

·Automatically Synchronize With an Internet Time Server Input the NTP server so that MyPBX will update the time automatically

·Set Date & Time Manually You can set the time to your local right time manually here

5.5.3 Firmware Update

Upgrading of the firmware is possible through the Administrator web interface using a TFTP Server or an HTTP URL. Enter your TFTP Server IP address and firmware file name, then click start to update the firmware

Notes:

1. If ―Reset configuration to Factory Defaults‖ is enabled, the system will restore to factory default settings.

2. When updating the firmware, please don‘t turn off the power. Or the system will get damaged.

3. For more information on the steps of updating the firmware, please refer to this link: http://www.yeastar.com/download/MyPBX-SOHO/MyPBX_SOHO_FirmwareUpg

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rade_en.pdf

Figure 5-30

5.5.4 Backup and Restore

We can back up the configurations before resetting MyPBX SOHO to factory defaults, and then restore it using this package. The backup created on MyPBX is encrypted with file format ".bak".

Notes:

1. Only configurations, custom prompts will be backed up, the voicemail and

recording files are not included.

2. When you have updated the firmware version, it‘s not recommended to

restore using old package.

Figure 5-31

·Create a New Backup

Users are able to create a new backup for ―All‖ or for separate backup extensions.

Figure 5-32

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·Upload a Backup

Users are able to upload backup for ―All‖ or for separate extensions.

Figure 5-33

5.5.5 Reset and Reboot

We can reset or reboot MyPBX SOHO via web directly in this page.

Figure 5-34

·Reboot System

Warning: Rebooting the system will terminate all active calls!

·Reset to Factory Defaults Warning: A factory reset will erase all configuration data on the system.

Please do not turn off the system until the RUN light begins blinking. Any power interruption during this time could cause damage to the system.

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6. PBX

Click to access ―PBX‖ tab.

In this page, we can configure the settings of extension, trunk, inbound call control, outbound call control, audio settings and the others. After configuration, we can make or receive calls as expected.

6.1 Extensions

In this page, we can configure the extensions‘ details and provision the supported models automatically.

6.1.1 FXS/VoIP Extensions

There are three types of extensions supported in MyPBX SOHO V5: SIP, IAX and analog extension.

Figure 6-1

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FXS Extensions

Figure 6-2 FXS

There are two analog extensions in MyPBX SOHO V5 if S2 module is installed, to modify the extension number, please delete it first, and then recreate it again.

1) General

Figure 6-3

·Extension The numbered extension, e.g. 1234, that will be associated with this particular User/Phone.

·Port

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The extension correspond port.

·Name A character-based name for this user, e.g. ―Bob Jones‖.

·Caller ID The Caller ID (CID) string will be used when this user calls another internal user.

2) Voicemail

·Enable Voicemail

Check this box if the user should have a voicemail account.

·Voicemail Access PIN #

Voicemail Password for this extension, e.g. ―1234‖.

3) Mail Setting

·Enable Send Voicemail

Once enabled, the voicemail will be sent to the email address below as an attachment.

·Send Voicemail to Email Address

This option defines whether or not voicemails/Fax is sent to the Email address as an attachment. Note: Please ensure that all voicemail settings are properly configured on the System Settings -> Voicemail Settings page before using this feature.

4) Flash

·Hook Flash Detection Sets the amount of time, in milliseconds, that must pass since the last hook-flash event received by MyPBX before it will recognize a second event. If a second event occurs in less time than defined by Hook Flash Detection, then MyPBX will ignore the event. The default value of Flash is 1000ms, and it can be configured in 1ms increments.

5) Group

·Pickup Group If this extension belongs to a pickup group, any calls that ring this extension can be picked up by other extensions in the same pickup group by dialing the Call Pickup feature code (the default is *4). Note: *4 is the default setting, it can be changed under Feature Codes -> General -> Call Pickup.

6) Call Duration Settings

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Setup the max cull duration for every call of this extension, but it‘s only valid for outbound calls. Enter ―0‖ or leave this blank empty, the value would be equal to the max call duration configured in the Option Settings page.

Note: this setting will not be valid for internal calls.

Other Settings

Figure 6-4

7) Other options

·Call Waiting

Check this option if the extension should have Call Waiting capability. If this option is checked, the ―When busy‖ follow me options will not be available.

·DND

Don‘t Disturb.

·User Web Interface Check this option to allow the user to log in to the MyPBX User Web interface, which can be used to access voicemail and extension recordings. Users may log in the MyPBX User Web interface by using their extension number and voicemail PIN as the user name and password respectively.

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·Ring Out

Check this option if you want to custom the ring time. Tone will stop over the time defined.

8) Follow me (Call Forwarding)

This function sets inbound call forwarding on an extension. An administrator can configure Follow Me for this extension.

9) Volume Settings

Rxgain: The Volume sent to FXS extension. Txgain: The Volume sent out by the FXS extension

10) Mobility Extension

MyPBX allows you to use your mobile phone as an extension. If you set your mobile phone as a mobility extension and then you call MyPBX with this mobile phone, you will hear a dial tone. MyPBX will recognize your call as a call from an extension. You can dial the number of other extensions (your caller ID will be the number of your extension) or dial out via outbound routes just like dialing from your extension.

Note: If callback is enabled in the inbound route, the mobility extension function of this inbound route will be disabled.

Enable Mobility Extension

Enable this feature.

·Mobility Extension Number

When you dial the server with this number, the mobile phone gets the permission of the extension. For example: dialing the other extensions, playing the voicemail.

·Ring Simultaneously

When the extension has an incoming call, it rings its mobility extension simultaneously.

·Outbound Prefix

Fill in proper prefix of mobile number so that it can match an outbound route to dial the mobility extension. For example, if you set the prefix 9, it will send ―9+ mobility extension number‖ to the outbound route.

11) Call ID type

·Call ID Setting

Normally, you choose the ―default‖ option except for using MyPBX in Japan, in

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which case you should choose ―Japan‖.

12) Spy Settings

MyPBX allows extension to monitor/barge in other conversation. Once this feature is enabled, the extension has the ability to monitor/barge in other calls using the feature codes for each spy mode. Refer to ―Feature Codes‖ section for more information.

·spy modes

There are 4 spy modes available: General spy: you have the permission to use the following 3 modes. Normal spy: you can only hear the call, but can't talk. Whisper spy: you can hear the call, and can talk with the monitored extension. Barge spy: you can hear the call and talk with them both.

Note: for example, if 500 want to monitor extension 501, we need to enable the

―allow being spied‖ for 501, and choose the spy mode for extension 500. Then pick up 500 and dial ―feature codes + 501‖ to start monitoring when 501 is in a call

If 500 choose ―normal spy‖, it should dial ―*90501‖ to start monitoring. If 500 choose ―whisper spy‖, it should dial ―*91501‖ to start monitoring.

If 500 choose ―barge spy‖, it should dial ―*92501‖ to start monitoring. If 500 choose ―general spy‖, it can dial ―*90501‖, ―*91501‖ or ―*92501‖ to start monitoring.

VoIP Extensions

A VoIP extension is a SIP/IAX Account that allows an IP Phone or an IP soft phone client to register on MyPBX.

Figure 6-5

We can click ―Add extension‖ to start.

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Figure 6-6

1) General

·Type Extension type: SIP, IAX or SIP/IAX. SIP—The extension sends and receives calls using the VoIP protocol SIP. IAX—The extension sends and receives calls using the VoIP protocol IAX.

·Extension The numbered extension, e.g. 1234, that will be associated with this particular User/Phone.

·Password The password for this extension, but it is not a fixed one. When you add new extension, a random and robust password will be generated like ―Gtwfup642‖.

·Name A character-based name for this user, e.g. ―Bob Jones‖.

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·Caller ID The Caller ID will be used when this user calls another internal extension.

·Register Name It is for extension registration validation. Users will not be able register the extension if the authorization name is incorrect even though the username and password are correct.

2) Voicemail

·Enable Voicemail

Check this box if the user should have a voicemail account.

·Voicemail Access PIN

The voicemail password for this extension, e.g. ―1234‖.

3) Mail Setting

This option defines whether or not voicemails or faxes are sent to an Email Address as an attachment.

·Enable Send Voicemail

Once enabled, the voicemail will be sent to email as an attachment.

·Email Address

Email address used to receive the voicemail or Fax.

Note: Please ensure that the section ―SMTP Settings For Voicemail‖ (in the ―Voicemail Settings‖) has been properly configured before using this feature.

4) Group

5) Call Duration Settings

Set up the max cull duration for every call of this extension, but it‘s only valid for outbound calls. Enter ―0‖ or leave this blank empty, the value would be equal to the max call duration configured in the Option Settings page.

Note: This setting will not be valid for internal calls.

6) VoIP Settings

·NAT

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This setting should be used when the system is using a public IP address to communicate with devices hidden behind a NAT device (such as a broadband router). If you have one-way audio problems, you usually have problems with your NAT configuration or your firewall's support of SIP and/or RTP ports.

·Qualify

Send check alive packets to IP phones.

·Enable SRTP

Enable extension for SRTP (RTP Encryption).

·Transport This will be the transport method used by the extension. The options are UDP (default) or TCP or TLS.

·DTMF Mode—RFC2833, Info, Inband, Auto.

·Remote Register

Allow to register remote extensions. If you enable ―Remote Register‖, the extension password must include uppercase letters, lowercase letters, and digits. This option is used to enhance the system security, it‘s disabled by default. More details for the system security configuration, please refer to APPENDIX H

MyPBX Security Configuration Guide

Other Options

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Figure 6-7

7) Other Options

.Call Waiting

Check this option if the extension should have Call Waiting capability. If this option is checked, the ―When busy‖ follow me options will not be available. The call waiting function of IP phone has higher priority than MyPBX‘s call waiting function.

.DND

Don Not Disturb. When DND is enabled for an extension, the extension will not be available.

.User Web Interface Check this option to allow the user to login to the MyPBX User Web interface, which can be used to check voicemail and extension recordings. Users may log in MyPBX User Web interface by using their extension number and voicemail PIN as the user name and password respectively.

.Ring Out

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Check this option if you want to customize the ring time. Ring tone will stop over the time defined.

8) Follow me (Call Forwarding)

Call forwarding for an extension can be configured here. The administrator can configure Follow Me option for this extension. If you want to transfer the call to an outbound number, please follow the dial pattern of outbound route filled in the outbound number. For example: forwarding a call to your mobile phone number 123456789, and the dial pattern of outbound route is ―9.‖, you should fill in 9123456789 here.

9) IP Restriction

·Enable IP Restriction Check this option to enhance the VoIP security for MyPBX. If this option is enabled, only the permitted IP/Subnet mask will be able to register this extension number. In this way, the VoIP security will be enhanced. For more details on the system security configuration, please refer to

APPENDIX H MyPBX Security Configuration Guide.

·Permitted “IP address/Subnet mask”

The input format should be ―IP address‖ + ―/‖ + ―Subnet mask‖. E.g."192.168.5.100/255.255.255.255" means only the device whose IP address is 192.168.5.100 is allowed to register this extension number. E.g."192.168.5.0/255.255.255.0" means only the device whose IP address is

192.168.5.XXX is allowed to register this extension number.

10) Mobility Extension

Note: If callback is enabled in the inbound route, the mobility extension

function of this inbound route will be disabled.

·Enable Mobility Extension

Enable this feature.

·Mobility Extension Number

When you dial the server with this number, the mobile phone gets the permission of the extension. For example: dialing the other extension, playing the voicemail.

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·Ring Simultaneously

When the extension has an incoming call, it rings mobile simultaneously.

·Outbound Prefix

11) Spy Settings

·spy modes

Note: for example, if 500 want to monitor extension 501, we need to enable the

―allow being spied‖ for 501, and choose the spy mode for extension 500. Then pick up 500 and dial ―feature codes + 501‖ to start monitoring when 501 is in a call. If 500 choose ―normal spy‖, it should dial ―*90501‖ to start monitoring. If 500 choose ―whisper spy‖, it should dial ―*91501‖ to start monitoring. If 500 choose ―barge spy‖, it should dial ―*92501‖ to start monitoring. If 500 choose ―general spy‖, it can dial ―*90501‖, ―*91501‖ or ―*92501‖ to start monitoring.

6.1.2 Phone Provisioning

The Auto Provision sub menu provides users a method to Auto Provision IP Phone after the Express Setup process.

Note: Auto Provision functions fully test with these models:

Yealink (T12, T18, T19, T20, T21, T22, T26, T28, T32, T38, T41, T42, T46,

W52P, VP530, VP-2009)

Snom (300, 320, 360, 370) Polycom (IP 6000, IP 7000, IP 32X, IP33X, IP430, IP450, IP550, IP560,

VVX1500)

Cisco (IP7940, IP7960)

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Aastra (9480i, 9480i-CT, 6730i, 6731i, 6737i, 6753i, 6755i, 6757i, 6757i CT) GrandStream (GXP1450, GXP2100, GXP2110, GXP2120) Escene (ES220, ES320, ES330, ES410, ES620) Fanvil (C56, C58, C60, C62) Panasonic (UT113, UT123, UT133, UT136, UT248, UT670, TGP500, TGP550)

News:

When provisioning Yealink, Grandstream, Fanvil, Snom IP phone, MyPBX is not needed to be set as the only DHCP server any more.

Figure 6-8

6.1.2.1 General Settings for Yealink

In this page, you can configure the general settings before provisioning Yealink IP phones, including the items like general preferences, codecs, remote phone book and firmware upgrade.

Note: if firmware download server is enabled, IP phone will update the firmware

automatically according to the version and server you have configured during the provision process.

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Figure 6-9

6.1.2.2 Aastra General Settings

In this page, you can configure the general settings before provisioning Aastra IP phones, including the items like general preferences, program keys configuration, soft keys configuration.

Figure 6-10

6.1.2.3 Phone book

You can add your contacts here and when you use phone provisioning; the IP phone will download the phone book.

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Figure 6-11

1) Add Contact

·Type There are three types: None, VIP and Deny list (Blacklist).

·Group There are 5 groups: None, Friends, Family, Work, Colleagues list.

·Nick Name You can set a nick name for this number.

·Favorite Only works with snom phone.

·Organization

Input the organization of this contact. Only works with snom phone.

·Title

Input the title of this contact. Only works with snom phone.

·Email

Input the email of this contact. Only works with snom phone.

·Birthday

Input the birthday of this contact. Only works with snom phone.

·First Name

Input the first name of this contact. Only works with snom phone.

·Family Name

Input the family of this contact. Only works with snom phone.

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·Office Number

Input the office number here

·Mobile Number

Input the mobile number here

·Home Number

Input the home number here

·Sub Number

Add sub number of this contact. Only works with snom phone.

·Note

Take some note of this contact. Only works with snom phone.

Figure 6-12

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2) Upload Phonebook

You can upload a phonebook before auto provision, which will be provisioned to the IP phone when using auto provision feature to configure your IP phones. The format of phonebook should be *.xml.

Note: All the existing phonebooks of the IP phone will be replaced automatically if the phonebooks are configured in this way.

6.1.2.4 Configure phone

Let's take provisioning Yealink phone as an example. There are two modes to create new phones: create new phones in webpage and upload the IP Phone‘s configuration file.

Add new phone via webpage

Click ―Add Phone‖ and fill in the corresponding information in the pop-up window.

Figure 6-13

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1) General

·Enabled

Choose yes or no to enable or disable this extension.

·New Config

If your IP phone‘s firmware version is above x.70.x.x, you should select ―Yes‖. Or else, it should be ―No‖.

· MAC address Input the MAC address of the IP phone.

·Name Put the name of this Phone here.

·Manufacturer You can choose the Manufacturer of the IP phone.

·Phone Type Choose the model of your phone. Only for snom phone.

·Call Waiting This call feature allows your phone to accept other incoming calls to an extension already in an active call.

·Key as Send Configure a key as the send key, you choose #, * or disable this feature

·Auto redial Enable or disable the auto redial for the IP Phone.

·Auto answer

Enable or disable auto answer for the IP phone.

·Phone book

Enable or disable the feature of phone book for the IP phone.

·Line

You can set each line of IP phone for the account you want, active or not. Extension: Select the extension number for IP Phone. Label: It is shown on the LCD for users to identify the account. Line Active: You can choose on/off to enable/disable the account respectively.

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2) Codecs

In this page, we can set the codecs for the IP phone.

Figure 6-14

3) Memory key settings

In this page, we can configure the DSS keys of the IP phone one by one.

Figure 6-15

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4) Line keys settings

We can configure the line key settings for this IP phone.

Figure 6-16

6.1.2.4 Not configured phone

In this section, MyPBX will scan all the supported IP phones and display them here. We can click the ―MAC address‖ of an IP phone and input the corresponding information in the pop-up window, like figure 6-13.

Figure 6-17

6.1.2.5 Upload a file

Click ―Upload a file‖ and choose the configuration file of IP phone in the popup window.

Note: the file format must be

Yealink: .cfg file Snom: .htm file Grandstream: .xml file Please edit the configuration files in advance before uploading.

Figure 6-18

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6.2 Trunks

6.2.1 Physical Trunk

Multiple physical trunks are supported in MyPBX SOHO V5, like BRI, PSTN. Please make sure you have installed the modules inside before you use the relevant physical trunk. BRI trunk requires B2 module, and PSTN trunk requires the O2 module.

Figure 6-19

BRI Trunk

Basic Rate Interface (BRI, 2B+D, 2B1D) is an Integrated Services Digital Network (ISDN) configuration intended primarily for use in subscriber lines similar to those that have long been used for plain old telephone service. The BRI configuration provides 2 bearer channels (B channels) at 64 kbit/s each and 1 data channel (D channel) at 16 kbit/s. The B channels are used for voice or user data, and the D channel is used for any combination of data, control/signalling, and X.25 packet networking.

Figure 6-20

Click edit to configure the details of BRI trunks.

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Figure 6-21

·Trunk Name A unique label used to identify this trunk when listed in outbound rules, incoming rules, etc. E.g. ―BriTrunk1‖

·Signaling

Signaling method BRI-CPE: ISDN BRI in TE mode and Point to Point. BRI-CPE-PTMP: ISDN BRI in TE mode and Point to multi Point. BRI-NET: ISDN BRI in NET mode and Point to Point. BRI-NET-PTMP: ISDN BRI in NET mode and Point to multi Point.

·Switch Type

National: National ISDN type2 (common in the US) ni1: National ISDN type 1 dms100: Nortel DMS100

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4ess: AT&T 4ESS 5ess: Lucent 5ESS euroisdn: EuroISDN qsig: D-channel signaling protocol at Q reference point for PBX networking .

·Over Lap Dial

Define whether MyPBX can dial this switch using overlap digits or not. If you need Direct Dial-in (DDI; in German "Durchwahl") you should change this to yes, then MyPBX will wait after the last digit it receives.

·Reset interval

Set the time in seconds between restart of unused channels. Some PBXs don't like channel restarts. So set the interval to a very long interval e.g. 100000000

or ―never‖ to disable entirely. If you are in Israel, the following is important: As

Bezeq in Israel doesn't like the B-Channel resets happening on the lines, it is best to set the reset interval to ―never‖ when installing a box in Israel. Our past experience also shows that this parameter may also cause issues on local switches in the UK and China.

·PRI Indication

Tells how Device should indicate Busy() and Congestion() to the switch/user. Accepted values are: inband: Device plays indication tones without answering; not available on all PRI/BRI subscription lines . outofband: Device disconnects with busy/congestion information code so the switch will play the indication tones to the caller. Busy() will now do same as setting PRI_CAUSE=17 and Hangup().

·Enable Facility

To enable transmission of facility-based ISDN supplementary services (such as caller name from CPE over facility).

·NSF

Used with AT&T PRIs. If outbound calls are being rejected due to "Mandatory information element missing" and the missing IE is 0x20, then you need this setting.

·Echo Cancellation

Disable or enable echo cancellation; it is recommended not to turn this off.

·Hide Caller ID

If you want others to see your CID, please disable this option.

·Codec

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You can choose alaw or ulaw.

1) Caller ID Prefix

·ISDN Dialplan

These settings are set to make the caller ID prefix work according to information sent from the E1 provider. ISDN telephony numbering plan Recommendation E.164.

·International Prefix

When there are international calls coming in via this BRI trunk, the International Prefix you have set here will be added before the CID. So you can know this is an international call before you answer it.

·National Prefix

When there are national calls coming in via this BRI trunk, the National Prefix you have set here will be added before the CID. So you can know this is a national call before you answer it.

·Local Prefix

When there are Local calls coming in via this BRI trunk, the Local Prefix you have set here will be added before the CID. So you can know this is a local call before you answer it.

·Private Prefix

When there are Private calls coming in via this BRI trunk, the Private Prefix you have set here will be added before the CID. So you can know this is a Private call before you answer it.

·Unknown Prefix

When there are calls with unknown number coming via this BRI trunk, the Unknown Prefix you set here will be shown as the caller ID.

2) Dialplan

·Remote Dialplan

Calling number type

·Remote Number Type

Calling number identification

·Location Dialplan

Called number type

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·Location Number Type

Called number identification

3) DOD Setting

·Global DOD

Global direct outward dialing number.

·DOD

Direct Outward Dialing Number.

·Associated Extension

The extension make call out via BRI Trunk will display the associated DOD.

·Add DOD Add DOD for one associated extension.

·Add Bulk DOD

Figure 6-22

Add bulk DOD for bulk extensions in ascending sequence with the ―Begin DOD‖

you fill in. For example, if the Associated Extensions are 100, 101, 102, 103, 104, 105 with ―Begin DOD‖ as 5500100, the corresponding DOD will be 5500100, 5500101, 5500102, 5500103, 5500104, and 5500105.

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PSTN trunk

The public switched telephone network (PSTN) is the network of the world's public circuit-switched telephone networks.

Figure 6-23

Click edit to configure more details.

Figure 6-24

·Trunk Name A unique label used to identify this trunk when listed in outbound rules, incoming rules, etc. E.g. ―pstn5‖.

·Volume Setting

Used to modify the volume level of this trunk. Normally, this setting does not need to be changed.

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1) Hangup Detection

·Busy Detection Busy Detection is used to detect far end hang-up or for detecting a busy signal. Select ―Yes‖ to turn this feature on.

·Busy Count If Busy Detection is enabled, it is also possible to specify how many busy tones to wait for before disconnecting the call. The default is 4, but better results can be achieved if set to 6 or even 8. Remember, the higher the number, the more time will be required to release a channel. A higher setting lowers the probability that you will encounter random hang-ups.

·Busy Interval

The busy detection interval

·Busy Pattern If Busy Detection is enabled, it is also possible to specify the cadence of your busy signal. In many Countries, it is 500msec on, 500msec off. Without Busy Pattern specified, MyPBX will accept any regular sound-silence pattern that repeats <Busy Count> times as a busy signal. If you specify Busy Pattern, then MyPBX will further check the length of the tone and silence, which will further reduce the chance of a false positive disconnection.

·Frequency Detection

Used for Frequency Detection (Enable detecting the busy signal frequency or not).

·Busy Frequency

If the Frequency Detection is enabled, you must specify the local frequency.

·Hangup Polarity Reversal Detection

The call will be considered as ―hang up‖ on a polarity reversal.

2) Answer Detection

·Answer Detection Answer Detection settings are configured for accurate billing. If the PSTN trunk sends polarity after answering the call, users can choose "Polarity Detection"; or else choose "Ring Detection", and configure the detailed settings according to the PSTN line ring tone.

3) Caller ID setting

·Caller ID Start This option allows you to define the start of a Caller ID signal:

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Ring: Start when a ring is received (Caller ID Signaling: Bell_USA, DTMF). Polarity: Start when a polarity reversal is started (Caller ID Signaling: V23_UK, V23_JP, DTMF). Before Ring: Start before a ring is received (Caller ID Signaling: DTMF).

·Caller ID Signaling

This option defines the type of Caller ID signaling to use. It can be set to one of the following: Bell: bell202 as used in the United States v23_UK: suitable in the UK v23_Japan: suitable in Japan v23-Japan pure: suitable in Japan DTMF: suitable in Denmark, Sweden, and Holland

.Caller ID Detection

For FXO trunks, this option forces MyPBX to clarify Caller ID incoming calls.

6.2.2 VoIP Trunk

There are two types of VoIP trunk in MyPBX: SIP and IAX, in this page, we can also configure the ―service provider‖ trunk, which doesn‘t need the use name and password for authorization, when you have bought a trunk from provide with IP address only, please choose ―Service Provider‖ trunk .

Figure 6-25

6.2.2.1 VoIP Trunk

In this page, we can configure VoIP trunk (SIP/ IAX) you have got from provider with the authorization name and password.

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Figure 6-26

1) Add VoIP Trunk

Input the correct SIP information (provided by VoIP provider). Inaccurate information will prevent the trunk from registering. You can delete multiple trunks at once as required.

Figure 6-27

·Type SIP—Identifies whether the trunk sends and receives calls using the VoIP protocol SIP.

·Provider Name

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A unique label to help you identify this trunk when listed in outbound rules, incoming rules etc. E.g. ―yeastar‖.

·Hostname/IP

Service provider‘s hostname or IP address.5060 is the standard port number used by SIP protocol. Don‘t change this part if it is not required.

.Domain

VoIP provider‘s server domain name.

·Username

Username of the SIP account. Used for SIP trunk registration.

.Authorization name

Used for SIP authentication. Leave this blank if not required.

·Password

Password of the SIP account.

.From User

All outgoing calls from this SIP Trunk will use the From User (In this case the account name for SIP Registration) in From Header of the SIP Invite package. Keep this field blank if not needed

.Online number

Define the online number that expected by ―Skype Connect‖ and some other SIP service providers. Leave this field blank if not needed.

·Maximum Channels

Control the maximum number of outbound channels (simultaneous calls) that can be used on this trunk. Inbound calls are not counted against the maximum. Set as 0 to specify no maximum.

·Caller ID

Specify the caller ID to use when making outbound calls over this trunk. The caller ID set in the ―extension‖ page will override the caller ID set in the ―VoIP trunk‖ page. Please note that not all the service providers support this feature. Contact your service provider for more information.

·Outbound Proxy Server

A proxy that receives requests from a client. Even though it may not be the server resolved by the Request-URI.

·Realm

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Realm is a string to be displayed to users so they know which username and password to use.

·C odecs

Define the codec for this SIP trunk and its priority

Note: To change the codec type and priority of this trunk, please create it first, it will appear when you edit it again.

·Transport This will be the transport method used by the SIP Trunk. This method is given by the SIP trunk provider. The options are UDP (default) or TCP or TLS.

·Enable SRTP

Define if SRTP is enabled for this trunk.

·Qualify

Send check alive packets to the SIP provider.

·DTMF mode Set default mode for sending DTMF of this trunk. Default setting: rfc2833

·DOD

DOD (Direct Outward Dialing) means the caller ID displayed when dialing out. Before configuring this, please make sure the provider supports this feature.

·Associated Extension

The extension making call out via SIP Trunk will display the associated DOD.

·Add DOD Add DOD for one associated extension.

·Add Bulk DOD

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Figure 6-28

Add bulk DOD for bulk extensions in ascending sequence with the ―Begin DOD‖

2) Add IAX trunk

Input the correct IAX information (provided by VoIP provider). Inaccurate information will prevent the trunk from registering.

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Figure 6-29

·Type IAX—Identifies whether the trunk sends and receives calls by using the VoIP protocol IAX.

·Provider Name A unique label to help you identify this trunk when listed in outbound rules, incoming rules etc. E.g. ―yeastar2‖.

·Hostname/IP

Service provider‘s hostname or IP address. 4569 is the standard port number used by IAX protocol. Don‘t change this part if it is not required.

·Username

Username of IAX account; Used for IAX trunk registration.

·Password

Password of IAX account

.Online number

Define the online number that expected by ―Skype Connect‖ and some other SIP service providers. Leave this field blank if it's no required.

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·Maximum Channels

Control the maximum number of outbound channels (simultaneous calls) that can be used on this trunk. Inbound calls are not counted against the maximum. Set as 0 to specify no maximum.

·Caller ID

Specify the caller ID to use when making outbound calls over this trunk. The caller ID set in the ―extension‖ page will override the caller ID setting in the ―VoIP trunk‖ page. Please note that not all the service providers support this feature. Contact your service provider for more information.

·DOD

DOD (Direct Outward Dialing) means the caller ID displayed when dialing out. Before configuring this, please make sure the provider supports this feature

·Associated Extension

The extension making call out via IAX Trunk will display the associated DOD.

·Add DOD Add DOD for one associated extension.

·Add Bulk DOD

Figure 6-30

Add bulk DOD for bulk extensions in ascending sequence with the ―Begin DOD‖

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6.2.2.2 Service Provider

In this page, we can configure Service Provider. You can add Service Provider as required. And also you can delete multiple trunks at once by ticking the checkbox as required.

Figure 6-31

Below is service provider trunk (peer to peer mode), which authorize using IP address only. If you have got a trunk with IP address only, please choose this type.

Figure 6-32

·Type SIP or IAX SIP – Identifies whether the trunk sends and receives calls by using the VoIP

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protocol SIP. IAX – Identifies whether the trunk sends and receives calls by using the VoIP protocol IAX.

·Provider Name

A unique label would help to you identify this trunk. E.g. ―Provider2‖.

·Hostname/IP

Service provider‘s hostname or IP address.

Note: 5060 is the standard port number used by SIP protocol, 4569 is the standard port number used by IAX protocol. Don‘t change this part if it is not required.

·Maximum Channels

Control the maximum number of outbound channels (simultaneous calls) that can be used on this trunk. Inbound calls are not counted against the maximum. Leave blank to specify no maximum.

·C odecs

Define the codec for this SIP trunk and its priority

Note: codec can only display when editing it after creating the trunk.

·Transport

This will be the transport method used by the SIP Trunk. This method is given by the SIP trunk provider. The options are UDP (default) or TCP or TLS.

·Qualify

Send check alive packets to the SIP provider.

·DTMF mode

Set default mode for sending DTMF of this trunk. Default setting: rfc2833.

·DOD

DOD (Direct Outward Dialing) means the caller ID displayed when dialing out. Before configuring this, please make sure the provider supports this feature.

·Associated Extension

The extension making call out via this Trunk will display the associated DOD.

·Add DOD Add DOD for one associated extension.

·Add Bulk DOD

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Figure 6-33

Add bulk DOD for bulk extensions in ascending sequence with the ―Begin DOD‖

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6.3 Outbound Call Control

6.3.1 Outbound Routes

In this page, we can configure the outbound rules to control the outgoing calls.

Notes:

1. The max number of outbound route is 32.

2. If the dial patterns are the same in several routes, MyPBX will choose the

available routes from top to the last one.

3. When you have created a new extension, please edit the outbound route so

that it can dial out too.

Figure 6-34

We can create outbound route or use the default route ―pstnout‖ (dial 9+numbers to dial out). Also you can delete multiple outbound routes at once as required.

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Figure 6-35

·Route Name Name of this Outbound Route. E.g. ―Local‖ or ―Long Distance‖.

·Password The route password can be used to protect this route from being accessed without a password. You can choose one of the passwords in the PIN list that you can click the ―Pin Settings‖ to edit it in ―Pin Settings‖ page.

T.38 Support:

Enable T38 fax in this outbound route (Only for SIP Trunk).

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·Rrmemory Hunt

Round robin with memory, remembers which trunk was used last time, and then use the next available trunk to call out.

·Office Hours

When a specific office hour is selected, this outbound route can only be used during this office hour, and can‘t be used in non-office hours.

·Dial Pattern Outbound calls that match this dial pattern will use this outbound route. There are a number of dial pattern characters that have special meanings:

X: Any Digit from 0-9 Z: Any Digit from 1-9 N: Any Digit from 2-9 [12345-9] : Any digit in the brackets (in this example, 1,2,3,4,5,6,7,8,9)

The ―.‖ Character will match any remaining digits. For example, ―9011.‖ will match any phone number that starts with ―9011‖, excluding ―9011‖ itself.

The ―!‖ will match none remaining digits, and causes the matching process to complete as soon as it can be determined that no other matches are possible.

Example 1: NXXXXXX will match any 7-digit phone number. Example 2: 1NXXNXXXXX will match a phone number starting with a 1, followed by a 3-digit area code, and then 6-digit number.

·Strip Allows the user to specify the number of digits that will be stripped from the front of the phone number before the call is placed. For example, if users must press 0 before dialing a phone number, one digit should be stripped from the dial string before the call is placed.

·Prepend These digits will be prepended to the phone number before the call is placed. For example, if a trunk requires 10-digit dialing, but users are more comfortable with 7-digit dialing, this field could be used to prepend a 3-digit area code to all 7-digit phone numbers before calls are placed.

·Add Add multiple dial patterns in this outbound route.

·Member Extensions Define the extensions that will be permitted to use this outbound route.

·Member Trunks

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Define the trunks that can be used for this outbound route.

6.3.2 Speed Dial Settings

Figure 6-36

1) Options

·The prefix of speed dial The prefix should be dialed before the speed dial number. The default is *99.

Figure 6-37

2) Add new speed dial.

·Source Number

The speed dial number.

·Destination Number

The number you want to call. E.g. the source number is ―123‖. The destination number is 5503305. The prefix number is *99. You can use an extension with any type to dial *99123, then it will call the number 5503305.

Note: Don‘t forget to add the outbound dial prefix if you would like to dial the speed dial number through trunk.

6.4 Inbound Call Control

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In this page, we can configure the details of IVR, ring group, queue and inbound routes.

6.4.1 IVR

When there‘s an inbound call aims at Auto Attendant, MyPBX will play an IVR recording and route the caller to the requested destination (for example, ―Welcome to XX company, for sales press 1, for technical support press 2, for operator press 0‖, etc.). The system will transfer the call to corresponding extension according to DTMF digits input by the user.

Figure 6-38

There is a default IVR here, we can edit it directly or add IVR by yourself.

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Figure 6-39

·Number MyPBX treats IVR as an extension; you can dial this extension number to reach the IVR from internal extensions.

·Name A name for the IVR.

·Prompt The prompt recording that will be played when this IVR is reached.

·Repeat Count The number of times that the selected IVR prompt will be played.

·Key Timeout Wait for the user to enter a new extension for a specified number of seconds.

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·Enable Direct Dial Allow the caller to dial other extensions number directly.

·Key Press Events

A list of actions that can be performed depending on the digit dialed by the user.

·K ey

The Key pressed when the callers hear the IVR prompt.

·Action

When the callers press the corresponding key, the action that MyPBX will execute. No Action: Do nothing Connect to Extension: Connect the call to an extension. Connect to Voicemail: Connect the call to the voicemail of an extension. Connect to RingGroup: Connect the call to a ringgroup. Connect to IVR: Connect the call to an IVR. Connect to Conference Room: Connect the call to a conference room. Connect to DISA: Connect the call to a DISA. Connect to Queue: Connect the call to a queue. Connect to Faxes: Connect the call to Faxes of extensions. Dial by Name: The callers can dial the name of an extension to connect to the corresponding extension. Hung up: Hang up the call.

·Destination

Where will MyPBX route the call when the action occurs.

·Time Out Define the timeout action. A timeout occurs after the IVR prompt has finished playing for the number of times specified by the ―Repeat Count‖ field.

·Invalid Define the invalid action. The invalid action is triggered if the user enters a DTMF digit that is not defined for this IVR.

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6.4.2 Ring Groups

Ring groups can be configured to balance the call traffic for multiple users and give callers a higher level of availability for incoming calls. Multiple ring methods and voicemail are supported.

Note: follow me feature in extension page will not take effect when it‘s ringing as an agent.

Figure 6-40

There is a default ringgroup, you can edit it or create a new one

Figure 6-41

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·Ring Group Name This option defines a name for this group, e.g. ―Sales‖. ―Ring Group Name‖ is a label to help you identify this group in the group list.

·Ring Group Number This option defines the numbered extension that can be dialed to reach this group.

·Strategy This option sets the Ringing Strategy for this Group. The options are as follows:

1. Ring All Simultaneously: Ring all available Extensions simultaneously.

2. Ring Sequentially: Ring each extension in the group one at a time.

·Mobility Extension Rings Simultaneously

If set to yes, when the extension in the Ring group is called, the associated mobility extension will ring simultaneously. Beforehand, the option of ―Rings Simultaneously‖ should be ticked in the extension settings.

·Seconds to ring each member

1. If the strategy is ―Ring All Simultaneously‖, it means the number of seconds to ring this group before routing the call according to the ―Destination if No Answer‖ settings.

2. If the strategy is ―Ring Sequentially‖, it means the number of seconds to ring a single extension before moving onto the next one.

·Ring Group Members

An extension can be made a member of this ring group by moving it into the ―Selected‖ box.

·Destination If No Answer

When all members on this group fail to answer the call, system will handle the call according to the selected destination.

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6.4.3 Queues

Call Queues give users (e.g. call centers) an efficient means to have their calls answered in the order they were received to deliver top tier customer service.

Figure 6-42

Call queues allow calls to be sequenced to one or more agents.

Notes:

1. Dial ―Queue number + ‗*‘‖ to log in or ―Queue number + ‗**‘‖ to log out the

queue. For example, if the queue number is ―680‖, then agent can dial ―680*‖ to log in or ―680**‖ to log out.

2. Follow me feature in extension page will not take effect when it‘s ringing as

an agent of queue.

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Figure 6-43

·Queue Name A name for the Queue.

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·Queue Number Use this number to dial into the queue, or transfer callers to this number to put them into the queue.

·Queue Password You can require agents to enter a password before they can log in to this queue.

·Queue Agent Timeout The number of seconds an agent's phone can ring before we consider it a timeout.

·Queue Max Wait Time The maximum number of seconds a caller can wait in a queue before being pulled out (0 for unlimited).

·Queue Ring Strategy This option sets the Ringing Strategy for this Queue. The options are RingAll: Ring all available Agents simultaneously until one answers. LeastRecent: Ring the Agent which was least recently called. FewestCalls: Ring the Agent with the fewest completed calls. Random: Ring a Random Agent. RRmemory: Round Robin with Memory, Remembers where it left off in the last ring pass.

1) Agents

This selection shows all users. Selecting a user here makes them an agent of the current queue.

2) Caller Position Announcements

·Announce Position Announce position of caller in the queue

·Announce Hold Time Enabling this option causes MyPBX to announce the hold time to the caller periodically based on the frequency timer. Either yes or no; hold time will not be announced if <1 minute.

·Frequency How often to announce queue position and estimated hold time.

Note: ―0 seconds‖ means disabling the announcement.

3) Periodic Announcements

·Prompt Select a prompt file to play periodically.

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·Frequency How often to announce a prompt to the caller.

4) Events

If a caller presses the key while waiting in the queue, this setting selects which action should process the key press.

5) Failover-Destination

Define the failover action. A failover occurs after the user reach the Queue max wait time.

6) Others

·Music on Hold Select the ―Music on Hold‖ Class for this Queue.

·Leave When Empty This option controls whether callers already on hold are forced out of a queue that has no agents. There are two options. Yes: Callers are forced out of a queue when no agents are logged in. No: Callers will remain in a queue with no agents.

·Join Empty This option controls whether callers can join a call queue that has no agents. There are two options, Yes: Callers can join a call queue without agents or only unavailable agents No: Callers cannot join a queue when there are no agents in the queue. The default option is No.

·Agent Announcement Announcement played to the Agent prior to bridging in the caller.

·Join Announcement Announcement played to callers once prior to joining the queue.

·Retry The number of seconds we wait before trying all the phones again.

·Wrap-up time How many seconds after the completion of a call an Agent will have before the Queue can ring them with a new call. The default is 30.

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6.4.4 Conferences

Figure 6-44

Conference Calls increase employee efficiency and productivity, and provide a more cost-effective way to hold meetings. Conference agents can dial * to access the settings options and the admin can kick the last user out and can lock the conference room.

·Extension This is the number dialed to reach this Conference Room.

·Admin

Admin can kick a user out and can lock the conference room.

·PIN Set a PIN that must be entered in order to access this conference room (e.g.

1234).

Figure 6-45 Add/Edit Conference Room

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6.4.5 Inbound Routes

Inbound routing processes incoming call traffic to destination extensions during office hours or outside office hours

Figure 6-46 Inbound Route List

There is a default inbound route for all the trunks and set IVR as the destination, you can edit it or create a new one for your demands or you can delete multiple outbound routes at once as required. When an incoming call arrives, the system will first check ―fax detection‖, then ―Holidays‖, at last ―Business Days‖.

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Figure 6-47 Add/Edit Inbound Route

1) General

·Route Name A name for this inbound route. E.g. ―pstnin‖.

·DID Number Define the expected DID Number if this trunk passes DID on incoming calls. Leave this field blank to match calls with any or no DID info. You can also use pattern matching to match a range of numbers. The following patterns may be used: X: Any Digit from 0-9

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Z: Any Digit from 1-9 N: Any Digit from 2-9 [12345-9]: Any digit in the brackets (in this example, 1, 2, 3, 4, 5, 6, 7, 8, 9)

The ―.‖ Character will match any remaining digits. For example, ―9011.‖ will match any phone number that starts with ―9011‖, excluding ―9011‖ itself. The ―!‖ will match none remaining digits, and causes the matching process to complete as soon as it can be determined that no other matches are possible.

Example 1: NXXXXXX will match any 7-digit phone number. Example 2: 1NXXNXXXXX will match a phone number starting with a 1, followed by a 3-digit area code, and then 6-digit number.

For more information, please refer to Appendix F How to Use DID.

·Extension

Define the extension for DID number. This field is only valid when you use BRI, SIP, SPS or SPX trunk for this inbound router. You can only input number and ―-‖ in this field and the format can be xxx or xxx-xxx. The count of the number must be only one or equal to the count of the DID number.

·Caller ID Number Define the Caller ID Number to be matched on incoming calls. Leave this field blank to match any or no DID info. You can also use a pattern match (e.g. 2[345]X) to match a range of numbers. The following patterns may be used:

X: Any Digit from 0-9 Z: Any Digit from 1-9 N: Any Digit from 2-9 [12345-9]: Any digit in the brackets (in this example, 1, 2, 3, 4, 5, 6, 7, 8, 9)

Example 1: NXXXXXX will match any 7 digits phone number. Example 2: 1NXXNXXXXX will match a phone number starting with a 1, followed by a 3-digit area code, and then 6-digit number.

·Distinctive Ringtone MyPBX support mapping to custom ring tone files. For example, if you configure the distinctive ringing for custom ring tone to ―Family‖, the ring tone will be played if the phone receives the incoming call.

·Enable Callback

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You can enable the callback function of this inbound route. If you want to configure the callback function, please refer to chapter 6.7.4

How do I configure distinctive ring tones? Please refer to APPENDIX E. Currently distinctive ringtone can be compatible with Yealink and Snom phone.

2) Member Trunks

This area allows you to select which trunks will be member trunks for this route. To make a trunk a member of this route, please move it to the ―Selected‖ box.

3) Business Days

Define where the calls will be routed during Business Days.

·Office Hours

Select one defined business days office hours.

·Office Hours Destination

Configure where to route the incoming calls during office hours.

·End Calls Route the incoming calls to end calls, the system will auto hang up the call.

·Extension Route the incoming calls to a specific extension.

·Voicemail Route the incoming calls to extension‘s voicemail.

·IVR Route the incoming calls to a specific IVR.

·Ring Group Route the incoming calls to a specific Ring Group.

·Conference Room Route the incoming calls to a specific Conference Room.

·DISA Route the incoming calls to a specific DISA.

·Queues Route the incoming calls to a specific Queue.

·Faxes

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Route the incoming faxes to a specific extension‘s mail address. Note: This function only supports T.38 faxes.

·Outbound Routes Route the incoming calls to a specific outbound route.

This function is mainly used for the connection of two branches. For example: Company A locates headquarters in the USA with a branch B in China. A and B both have a MyPBX phone system. Now if staff of A would like to make a call to a telephone or mobile phone in China from the extension of A but via the FXS line of B, that can be done by this configuration.

·Non-office Hours Destination

Configure where to route the incoming calls during non-office hours.

4) During Holidays

Define where the calls will be routed during Holidays.

·Holiday

Select which defined Holiday to use. When a time is defined in both Business Days and Holidays, it will be treated as Holidays.

·D estination

Configure where to route the incoming calls during holidays.

5) Fax Detection

Configure if detecting faxes in this inbound route.

Note: Please choose IVR as the destination above before configuring fax detection (recommended).

·Destination

Configure where the faxes will be routed when faxes are detected.

·No detect

Do not detect faxes.

·Custom Email

Customize an E-mail address to receive the faxes. You should first configure the ―Voicemail Settings->SMTP Settings for Voicemail‖ correctly before you use this option.

·Faxes

Send faxes to an extension. If choosing a FXS extension here, the fax will be

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sent to the FXS port selected, you should connect a fax machine to this FXS port. If Choosing a VoIP extension, the fax will be sent to the extension‘s voicemail as an attachment.

Note: If you want to receive faxes with custom Email address, the ―SMTP settings‖ of ―Voicemail Settings‖ should be configured successfully in advance. If you want to receive faxes with E-mail address configured in VoIP extension voicemail, you should first make sure the tested email to your email address works fine.

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6.5 Audio Settings

Custom prompts are supported in MyPBX, and you can change the system prompts to your local country‘s prompt.

6.5.1 Custom Prompts

We can record or upload the prompts in this page; you can also play it directly to confirm if it‘s a valid one, you can also download it and save it as a backup.

Figure 6-48

1. Record new Prompt

Figure 6-49

The administrator can record custom prompts by doing the following:

1) Click ―Record New Custom Prompt‖.

2) Input the desired file name on the popup window and choose an extension to call for recording (such as 500).

3) Click ―Record‖. The selected extension will ring and you can pick up the phone to start recording.

2. Upload Prompt

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Figure 6-50

The administrator can also upload prompts by doing the following:

1) Click ―Upload Prompt‖.

2) Click ―Browse‖ to choose the desired prompt.

3) Click ―Upload‖ to upload the selected prompt.

Note: The file size must not be larger than 1.8 MB, and the file must be WAV format: GSM 6.10 8 kHz, Mono, 1 Kb/s; Alaw/Ulaw 8 kHz, Mono, 1 Kb/s; PCM 8 kHz, Mono, 16 Kb/s.

6.5.2 Music on Hold Prompts

In this page, we can upload the music on hold prompts.

Figure 6-51

The administrator can upload on hold music as follows:

1) Click ―Upload Music on Prompt‖.

2) Click ―Browse‖ to choose the desired audio file.

3) Click ―Upload‖ to upload the selected file.

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Figure 6-52

Note: The file size must not be larger than 1.8 MB, and the file must be WAV format: GSM 6.10 8 kHz, Mono, 1 Kb/s; Alaw/Ulaw 8 kHz, Mono, 1 Kb/s; PCM 8 kHz, Mono, 16 Kb/s.

6.5.3 System Prompts Settings

MyPBX have prompts of many languages. You can download the appropriate language you need. MyPBX can support American English, Australian English, Chinese, Dutch, French, Canadian French, German, Greek, Hungarian, Italian, Polish, Portuguese, Brazilian Portuguese, Russian, Spanish, Mexican Spanish, Turkish, Thai, and Korean currently.

Notes:

1. Auto-detection is highly recommended. But if you prefer to download via

HTTP or TFTP server, please contact the local dealer for the prompts.

2. When update successfully, just click ―Apply Changes‖ on web then it will take

effect, there is no need to reboot.

Figure 6-53

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6.6 Basic Settings

There are some basic settings we need to configure MyPBX SOHO V5, like the general preferences, business hours, feature codes, voicemail settings.

6.6.1 General Preferences

In this page, there are some general settings of MyPBX.

Figure 6-54

1) General

·Ring Timeout Number of seconds to ring a device before handling the call as per the extension‘s Follow Me settings. The default value is 30s.

.MAX call duration The absolute maximum amount of time permitted for a call. A setting of 0 disables the timeout. The default value is 6000s.