Yeastar MyPBX Enterprise User Manual Version 10.17.0.32

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Page 1

Enterprise

User Manual

Version 10.17.0.32

Yeastar Technology Co., Ltd.

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MyPBX Enterprise User Manual

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Table of Contents

1. Introduction ......................................................................................... 5

1.1 Features ......................................................................................... 5

1.2 Hardware Specifications .................................................................... 6

1.2.1 Exterior Appearance ............................................................................... 6

2. System Setup ...................................................................................... 7

2.1 Connection Drawing ......................................................................... 7

2.2 Connecting Ethernet Line .................................................................. 7

2.3 Supplying Power .............................................................................. 8

3 Administrator Login ............................................................................... 9

4 Status ................................................................................................ 11

4.1 Line status .................................................................................... 11

4.1.1 Extension Status .................................................................................. 11

4.1.2 Trunk Status ........................................................................................ 12

4.2 System Status ............................................................................... 13

4.2.1 System Info ......................................................................................... 13

4.2.2 Network Status .................................................................................... 14

5 System .............................................................................................. 15

5.1 Network Preferences ...................................................................... 15

5.1.1 LAN Settings ........................................................................................ 15

5.1.2 WAN Settings ....................................................................................... 16

5.1.3 DHCP Server ........................................................................................ 18

5.1.4 VLAN Settings ...................................................................................... 18

5.1.5 VPN Settings ........................................................................................ 21

5.1.6 DDNS Settings ..................................................................................... 21

5.1.7 Static Route ......................................................................................... 22

5.2 Firewall Settings ............................................................................ 23

5.2.1 Firewall Rules ....................................................................................... 24

5.2.2 IP blacklist ........................................................................................... 26

5.3 System Preference ......................................................................... 27

5.3.1 Password Settings ................................................................................ 27

5.3.2 Date and Time ..................................................................................... 28

5.3.3 Firmware Update .................................................................................. 28

5.3.4 Hot Standby ........................................................................................ 29

5.3.5 Backup and Restore .............................................................................. 31

5.3.6 Reset and Reboot ................................................................................. 31

5.3.7 Alert Settings ....................................................................................... 32

5.4 Storage Management ..................................................................... 35

5.4.1 Disk Management ................................................................................. 35

5.4.2 External Storage .................................................................................. 36

6 PBX ................................................................................................... 39

6.1 Extensions .................................................................................... 39

6.1.1 FXS/VoIP Extensions ............................................................................. 39

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FXS Extensions .................................................................................... 39

VoIP Extensions ................................................................................... 44

6.1.2 Phone Provisioning ............................................................................... 50

6.2 Trunks .......................................................................................... 59

6.2.1 Physical Trunk ...................................................................................... 59

6.2.2 VoIP Trunk ........................................................................................... 70

6.3 Outbound Call Control .................................................................... 76

6.3.1 Outbound Routes .................................................................................. 76

6.3.2 Speed Dial Settings .............................................................................. 79

6.4 Inbound Call Control ...................................................................... 80

6.4.1 IVR ..................................................................................................... 80

6.4.2 Ring Groups ......................................................................................... 82

6.4.3 Queues ............................................................................................... 84

6.4.4 Conferences ......................................................................................... 88

6.4.5 Inbound Routes .................................................................................... 89

6.5 Audio Settings ............................................................................... 93

6.5.1 Custom Prompts ................................................................................... 93

6.5.2 Music on Hold Prompts .......................................................................... 95

6.5.3 System Prompts Settings ...................................................................... 96

6.6 Basic Settings ................................................................................ 96

6.6.1 General Preferences .............................................................................. 96

6.6.2 Business Hours .................................................................................... 99

6.6.3 Feature Codes .................................................................................... 100

6.6.4 Voicemail Settings .............................................................................. 104

6.7 Advanced Settings ....................................................................... 107

6.7.1 SIP Settings ....................................................................................... 107

6.7.2 IAX Settings ...................................................................................... 113

6.7.3 Blacklist ............................................................................................ 114

6.7.4 Callback Settings ................................................................................ 115

6.7.5 DNIS Settings .................................................................................... 116

6.7.6 DISA ................................................................................................. 117

6.7.5 PIN User Settings ............................................................................... 118

6.7.8 Paging Groups .................................................................................... 120

6.7.9 SMS Settings ..................................................................................... 121

7 Reports ............................................................................................ 123

7.1 Call Logs ..................................................................................... 123

7.2 System Logs ............................................................................... 123

8 Logout ............................................................................................. 124

9. Use MyPBX ...................................................................................... 125

9.1 Make outbound call ...................................................................... 125

9.1.1 Sample Routing via E1 Trunk ............................................................... 126

9.1.2 Sample Routing via VoIP Trunk ............................................................. 127

9.2 Incoming call ............................................................................... 129

9.2.1 Sample Routing to an IVR .................................................................... 129

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APPENDIX A FAQ .................................................................................. 131

APPENDIX B MyPBX Security Configuration Guide ..................................... 132

APPENDIX C How to Configure external storage ....................................... 149

APPENDIX D How to Configure NAT setting .............................................. 151

APPENDIX E How to Use Auto Provision ................................................... 153

APPENDIX F How Do I Configure Distinctive Ring Tones ............................ 156

APPENDIX G How to Use Email to SMS .................................................... 158

APPENDIX H How to Use DID ................................................................. 160

APPENDIX I How to Use BLF Key to Choose the PSTN line ......................... 164

APPENDIX J How to Enable Auto Recording .............................................. 165

J.1 Login .......................................................................................... 165

J.2 Recording Settings ....................................................................... 165

J.3 Recording Logs............................................................................. 166

J.4 Share setting ............................................................................... 167

J.5 Password Setting .......................................................................... 169

APPENDIX K How To Install Hard Disk ..................................................... 170

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1. Introduction

MyPBX —IP-PBX for Medium Businesses/Home Office

MyPBX Enterprise is a standalone embedded hybrid PBX for medium businesses and remote branch offices of larger organizations (1-300 users per site). MyPBX also offers a hybrid solution (a combination of VoIP applications using legacy telecom equipment) alternative for enterprises who are not yet ready to migrate to a complete VoIP solution.

Applications

1.1 Features

● Auto-provision

● Follow me

● Optional Hard disk

● Interactive Voice Response (IVR)

● BLF Support

● Intercom / Zone Intercom

● Blacklist

● Music On Hold

● Call transfer

● Hot standby

● Call Detail Records(CDR)

● Paging / Zone Paging

● Call Forward

● PIN Users

● Call Parking

● Queue

● Call Recording

● QOS

● Call Pickup

● Ring Group

● Call Routing

● Route by Caller ID

● Call Transfer

● Spy functions

● Call Waiting

● Skype Integration (Skype Connect)

● Caller ID

● Three-way Calling

● Call Back

● Mobility Extension

● Conference

● External Storage

● Speed Dial

● DDNS

● Define Office Time

● OpenVPN

● Direct Inward System Access(DISA)

● T.38

● DIDs

● Voicemail

● Distinctive Ringtone

● VLAN

● Do Not Disturb(DND)

● WAN

● Dial by Name

● PPPoE

● Firewalls

● Static Route

More info, please click:

http://www.yeastar.com/Products/MyPBX-Enterprise.asp

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1.2 Hardware Specifications

1.2.1 Exterior Appearance

Front Panel

Figure 1-1 MyPBX Enterprise Front Panel

No.

Identifying

①

Green LED: Indicates correct power is being supplied to the unit

②

Green LED: Indicates the MyPBX Enterprise is fully functional.

③

Red LED: Indicates presence of an FXO/GSM port.

Orange LED: Indicates presence of a BRI port.

Green LED: Indicates presence of an FXS port.

LED Blinking- Red blinking: No connection between FXO port and PSTN or

no SIM card inside the GSM/UMTS modules

LED Alternating - Red and Green (slow blink): FXO port is receiving an

incoming call.

LED Alternating - Red and Green (fast blink): FXO port, GSM/UMTS

channel is in use

LED Dual - Green and Red (slow blink): FXS port is ringing

LED Dual - Green and Red (fast blink): FXS port is in use or GSM/UMTS

port is in use

①② ③

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2. System Setup

2.1 Connection Drawing

Figure 2-1

2.2 Connecting Ethernet Line

MyPBX Enterprise provides a 1000M LAN port and a 1000M WAN port with RJ45 interfaces and LED indicator. Plug Ethernet line into MyPBX‟s Ethernet port, and then connect the other end of the Ethernet line with a hub, switch, router, LAN or WAN. Once connected, check the status of the LED indicator. A yellow LED indicates the port is in the connection process, and a green LED indicates the port is properly connected.

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2.3 Supplying Power

Please follow the steps below to connect the MyPBX unit to a power outlet:

1. Connect the small end of the power cable to the power input port on the

MyPBX back panel, and plug the other end of the cable into a 100V~240V AC power outlet.

2. Check the Power LED on the front panel. A solid green LED indicates that

power is being supplied correctly.

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3 Administrator Login

From your web browser, input the IP address of the MyPBX server. If this is the first time you are configuring MyPBX, please use the default settings as below (your PC should be in the same local network with MyPBX): IP Address: http://192.168.5.150

Note: MyPBX supports multiple administrators in hierarchical mode

( Administrator, General Manager, CDR Manager)

·Administrator

have all authority . Username: admin , Password: password

·General Manager

have basic authority; without the advanced authority to create VoIP trunks, reset, update, backup and restore MyPBX. Username: user , Password: password

·CDR Manager

only have the authority to check the call recordings. Username: cdr , Password: password

In this example, the IP address is 192.168.5.166

Figure 3-1

This is the welcome page of MyPBX Enterprise after successful login.

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Figure 3-2

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4 Status

Click to start to check the status of MyPBX Enterprise, where we can check the status of extension, trunk, network and system information.

4.1 Line status

In this page, we can check the status of extension and trunks

4.1.1 Extension Status

Figure 4-1

MyPBX Status Description:

Extensions:

1) : Extension is unavailable

2) : Extension is idle

3） : Extension is ringing

4） : Extension is busy

5） : Extension is on hold

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4.1.2 Trunk Status

Figure 4-2

Trunks:

VOIP Trunk:

Status

Unregistered: Trunk registration failed.

Registered: Successful registration, trunk is ready for use. Request Send: Registering. Waiting: Waiting for authentication.

Service Provider:

Status

OK: Successful registration, trunk is ready for use. Unreachable: The trunk is unreachable.

Failed: Trunk registration failed.

FXO Trunk:

Status

Idle: The port is idle.

Busy: The port is in use. Disconnected: The port hasn‟t connected to the PSTN line.

More detail message, please refer to the LED indication of front panel.

GSM Trunk:

Status

Idle: The port is idle.

Busy: The port is in use.

Signal : No signal.

: Poor. : Average. : Good.

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: Excellent.

BRI Trunk:

Status

Ok: The ports connect correctly.

Disconnected: The port hasn‟t connected to the BRI line

E1 Trunk:

Connect

Alarm

Comment

The port doesn‟t have E1 line connected.

E1 line has been connected to the port; PRI is in corresponding or can‟t communicate.

Succeed.

4.2 System Status

In this page, we can check the status of MyPBX system, including the hardware, firmware version and the network status of LAN and WAN ports.

4.2.1 System Info

In this page, we can check the hardware/firmware version, or the disk usage of MyPBX.

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Figure 4-3

4.2.2 Network Status

In this page, the IP address of LAN and WAN port will appear, if OpenVPN and Vlan are configured well, they will be display here too.

Figure 4-4

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5 System

Click to access.

In this page, we can configure the network settings, firewall settings, storage management and some other preferences like firmware update and hot standby.

5.1 Network Preferences

5.1.1 LAN Settings

Figure 5-1

·DHCP

If this option is set, MyPBX will use DHCP to get an available IP address from your local network. Not recommended or you cannot access MyPBX without the right IP address

·Enable SSH

This is the advance way to access the device, you can use the putty software to access the device. In the SSH access, you can do more advance setting and debug. Disabled by default.

·Port: the default is 8022, you change it to another one

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·Hostname Set the host name for MyPBX.

·IP Address Set the IP Address for MyPBX.

Recommend to configure a static IP address for MyPBX

·Subnet Mask Set the subnet mask for MyPBX.

·Gateway Set the gateway for MyPBX.

·Primary DNS Set the primary DNS for MyPBX.

·Secondary DNS Set the secondary DNS for MyPBX.

·IP Address2 Set the second IP Address for MyPBX.

·Subnet Mask2 Set the second subnet mask for MyPBX.

5.1.2 WAN Settings

Figure 5-2

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It support three connection types: DHCP (obtain an IP automatically), PPPoE, Static IP Address.

Note:

1. WAN port is disabled by default

2. WAN port cannot be used as a router to route the internet packages from

WAN port to LAN port.

·DHCP

.If your ISP says that you are connecting through DHCP or a dynamic IP address from your ISP, perform these steps: Step1: Select DHCP as the WAN Connection Type. Step2: Click Save button to save the settings. Step3: Reboot the device. Step4: Check the WAN‟s Status (Status  Network status).

·Static IP Address

If your ISP says that you are connecting through a static or fixed IP address from your ISP, perform these steps: Step1: Select Static IP Address as the WAN Connection Type. Step2: Enter the IP Address. Step3: Enter the Subnet Mask. Step4: Enter the Gateway Address. Step5: Enter the Primary DNS and Secondary DNS. Step6: Click the Save button to save the settings. Step7: Reboot the device. Step8: Check the WAN‟s Status (Status  Network status).

·PPPoE

If your DSL provider says that you are connecting through PPPoE or if you normally enter a user name and password to access the Internet, perform these steps: Step1: Select PPPoE as the WAN Connection Type. Step2: Enter the User Name. Step3: Enter the Password. Step4: Click the Save button to save the settings. Step5: Reboot the device. Step6: Check the WAN‟s Status (Status  Network status)

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5.1.3 DHCP Server

Dynamic Host Configuration Protocol (DHCP) is a network protocol that enables a server to automatically assign an IP address to a computer from a defined range of numbers (i.e., a scope) configured for a given network. You can set a local network NTP server for MyPBX here too

Note1: When using „Phone Provisioning‟ for Grandstream IP phone, Enter the IP

address of the server directly, e.g.:192.168.5.150; for other phones using the default configuration.

Note2: MyPBX Enterprise can be working as a DHCP server, but cannot be

regarded as an router.

Figure 5-3

5.1.4 VLAN Settings

A VLAN(Virtual LAN) is a logical local area network (or LAN) that extends beyond a single traditional LAN to a group of LAN segments, given specific configurations.

Note: MyPBX Enterprise is not the VLAN server, a 3-layer switch is still needed,

please configure the VLAN information there first, then input the details in MyPBX, so that the packages via MyPBX will be added the VLAN label before sending to that switch.

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Figure 5-4

1) VLAN Over Lan

·NO.1

Click the NO.1 you can edit the first VLAN over Lan.

·VLAN Number

.The VLAN Number is a unique value you assign to each VLAN on a single device.

·VLAN IP Address

Set the IP Address for MyPBX VLAN over Lan.

·VLAN Subnet Mask

Set the Subnet Mask for MyPBX VLAN over Lan.

·Default Gateway Set the Default Gateway for MyPBX VLAN over Lan

·NO.2 Click the NO.2 you can edit the first VLAN over Lan.

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·VLAN Number

.The VLAN Number is a unique value you assign to each VLAN on a single device.

·VLAN IP Address

Set the IP Address for MyPBX VLAN over Lan.

·VLAN Subnet Mask

Set the Subnet Mask for MyPBX VLAN over Lan.

·Default Gateway Set the Default Gateway for MyPBX VLAN over Lan.

2) VLAN Over Wan

·NO.1

Click the NO.1 you can edit the first VLAN over Wan.

·VLAN Number

.The VLAN Number is a unique value you assign to each VLAN on a single device.

·VLAN IP Address

Set the IP Address for MyPBX VLAN over Wan.

·VLAN Subnet Mask

Set the Subnet Mask for MyPBX VLAN over Wan.

·Default Gateway Set the Default Gateway for MyPBX VLAN over Wan.

·NO.2

Click the NO.2 you can edit the first VLAN over Wan.

·VLAN Number

.The VLAN Number is a unique value you assign to each VLAN on a single device.

·VLAN IP Address

Set the IP Address for MyPBX VLAN over Wan.

·VLAN Subnet Mask

Set the Subnet Mask for MyPBX VLAN over Wan.

·Default Gateway Set the Default Gateway for MyPBX VLAN over Wan.

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5.1.5 VPN Settings

A virtual private network (VPN) is a method of computer networking--typically using the public internet--that allows users to privately share information between remote locations, or between a remote location and a business' home network. A VPN can provide secure information transport by authenticating users, and encrypting data to prevent unauthorized persons from reading the information transmitted. The VPN can be used to send any kind of network traffic securely. MyPBX supports OpenVPN.

Figure 5-5

·Enable VPN

·Import VPN Config

Import configuration file of OpenVPN.

Note: Don't configure 'user' and 'group' in the 'config' file. You can get the config package from the OpenVPN provider.

5.1.6 DDNS Settings

DDNS(Dynamic DNS) is a method / protocol / network service that provides the capability for a networked device, such as a router or computer system using the Internet Protocol Suite, to notify a Domain Name System (DNS) name server to change, in real time, the active DNS configuration of its configured hostnames, addresses or other information.

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Figure 5-6

·Enable DDNS

·DDNS Server

Select the DDNS server you sign up for service.

·User Name

User name the DDNS server provides you.

·Password

User account‟s password .

·Host Name

Note: DDNS allows you to access your network using domain names instead of

IP address. The service manages changing IP address and updates your domain information dynamically. You must sign up for service through dyndns.org, freedns.afraid.org, www.no-ip.com, www.zoneedit.com

5.1.7 Static Route

MyPBX will have more than one internet connection in some situations but it has only one default gateway. You will need to set some Static Route for MyPBX to force it goes out through different gateway when access to different internet. The default gateway priority of MyPBX from high to low is OpenVPNWAN portLAN port.

Figure 5-7

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1) Route table

The current route rules of MyPBX

·Destination

The destination network to be accessed to by MyPBX

·Subnet Mask

Specify the destination network portion.

·Gateway

Define which gateway MyPBX will go through when access to the destination network.

·Metric

The cost of a route is calculated by using what are called routing metric. Routing metrics are assigned to routes by routing protocols to provide measurable statistic which can be used to judge how useful (how low cost) a route is.

·Interface

Define which internet port to go through.

2) Static Route Rules

You can add new static route rules here.

5.2 Firewall Settings

Firewalls are used to prevent unauthorized Internet users from accessing private networks connected to the Internet, especially intranets. All messages entering or leaving the intranet pass through the firewall, which examines each message and blocks those that do not meet the specified security criteria. In order to ensure the safe operation of the system, we suggest to enable and configure firewall. More detailed configuration and other safety related configuration, please refer to APPENDIX B MyPBX Security Configuration

Guide.

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5.2.1 Firewall Rules

Figure 5-8

1) General Settings

·Enable Firewall

Enable the firewall to protect the device. You should reboot the device to make the firewall run successfully.

·Disable Ping Enable this item, net ping from remote hosts will be dropped.

·Drop All When you enable „Drop All‟ feature, system will drop all packets or connection from other hosts if there are no other rules defined. To avoid locking the devices, at least one „TCP‟ accept common rule must be created for port used for SSH access, port used for HTTP access and port sued for CGI access.

2) Common Rules

There is no default rules inside, you can create them as required.

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Figure 5-9

·Name A name for this rule, e.g. „HTTP‟.

·Description Simple description for this rule . E.g.: Accept the specific host to access the web interface for configuration.

·Protocol The protocols for this rule .

·Port Initial port should be on the left and end port should be on the right. The end port must be equal to or greater than start port.

·IP The IP address for this rule . The format of IP address is: IP/mask Ex: 192.168.5.100/255.255.255.255 for IP 192.168.5.100 Ex: 216.207.245.47/255.255.255.255 for IP 216.207.245.47 Ex:192.168.5.0/255.255.255.0 for IP from 192.168.5.0 to 192.168.5.255 .

·MAC Address The format of MAC Address is XX:XX:XX:XX:XX:XX, X means 0~9 or A~F in hex, the A~F are not case sensitive.

Note: The MAC address will be changed when it‟s remotely device, so it will not be working to filter using MAC for remote devices.

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·Action Accept: Accept the access from remote hosts. Drop: Drop the access from remote hosts. Ignore: Ignore the access.

5.2.2 IP blacklist

You can set some packets accept speed rules here. When a IP address which hasn‟t been accepted in common rules sends packets faster than the allowed speed, it will be set as black IP address and blocked automatically.

Figure 5-10

1) Blacklist rules

We can add the rules for IP blacklist rate as your demand

Figure 5-11

·Port

Auto defense port

·Protocol

Auto defense protocol. TCP or UDP.

·IP Packets

Allowed IP packets number in the specific time interval.

·Time interval

The time interval to receive IP packets. For example, IP packets 90,time interval 60 means 90 IP packets are allowed in 60 seconds.

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2) IP blacklist

The blocked IP address will display here, you can edit or delete it as your wish.

5.3 System Preference

In this page, we can set other system preference, like the password for admin account, system date and time, firmware update, hot standby, backup and restore, reset and reboot.

5.3.1 Password Settings

1) Change Password

·User

MyPBX support 3 levels users, choose one of them to change its password.

·Enter Old Password

The default password is „password‟.

·Enter New Password

·Retype New Password

To change the password, enter the new password and click update. The system will then prompt you re-login using your new password.

2) CDR Setting Whether enable CDR User.

Figure 5-12

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5.3.2 Date and Time

Set the date and time for MyPBX.

Figure 5-13

·Time Zone

You can choose your time zone here.

·Daylight Saving Time

Set the mode to Automatic or disabled

·Automatically Synchronize With an Internet Time Server Input the NTP server so that MyPBX will update the time automatically

·Set Date & Time Manually You can set the time to your local right time manually here

5.3.3 Firmware Update

Upgrading of the firmware is possible through the Administrator web interface using a TFTP Server or an HTTP URL. Enter your TFTP Server IP address and firmware file location, then click start to update the firmware

Note：

1. If enabled „Reset configuration to Factory Defaults‟, System will restore to factory default settings.

2. When update the firmware, please don‟t turn off the power. Or the system will get damaged.

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3. More information for the steps to update the firmware, please refer to this link: http://www.yeastar.com/download/MyPBX_Enterprise_FirmwareUpgrade_en.p df

Figure 5-14

5.3.4 Hot Standby

Redundancy is achieved by using duplicate hardware and software installations and synchronizing data and operating state. Redundancy assures smooth operation even if a system goes down. Essentially a duplicate backup system takes over with virtual no loss of service. This technique assures absolute reliability no matter what failure occurs. In mission critical installations, redundancy is a way to address possibility of any failure.

Note 1: Before enabling the Host Standby feature, please make sure that the

two servers in the failover pair are the same model, own the same modules installed in the same slots, the same hardware configurations and firmware version.

Note 2: Please configure the primary server first and configure the secondary

server only after the running status of primary server becomes “active”.

Note 3: The virtual IP address inputted in this page will be the one used for

registering in each IP phone.

Note 4: Before configuring the Email list in this page, please configure the

„voicemail settings‟ in “PBXBasic settings”, and make sure the SMTP test successfully.

Note 5: Before configure the SMS list, please make sure the SIM and

GSM/UMTS modules are installed well

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Figure 5-15

Mode: Primary means the main unit; Secondary means the standby unit; Secondary/Primary Hostname: If this unit mode is primary, then you need

to input the hostname of standby unit; vise versa, if this unit is selected as secondary, then the hostname of primary unit is required. In brief, you need to input each other‟s host name on this field.

IP: You need to input each other‟s IP address on this field. Access code: To make an identification number to verify each other. The

number must be the same to both units. Virtual IP address: To fill in a virtual IP address includes mask, which is always points to the currently activated unit. Customer can register IP phones through this virtual IP address. Please make sure the virtual IP add includes mask is the same on both units but different from their former IP address. Network Connection Detection：Generally it requires the IP address of the router or gateway that connects both units. MyPBX will connect another unit through this IP address.

Down Notification：The way of informing customer that the system down. Keep Alive: Every 2 seconds, a package will be sent from one unit to another,

which can test whether they are working properly. Dead Time: The default setting is 120 seconds. If there‟s no response within 120s after one receiving a package from the other, then the normal working unit will figure the other unit is dead and send an email or SMS to report the failure. Disk Synchronization: It works for synchronizing the data on hard disk only,

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such as the call recording files and CDR files saved in disk. The configurations in MyPBX will not be influenced by this feature. Two options are available: timing synchronization and real-time synchronization.

5.3.5 Backup and Restore

We can backup up the configurations before reset MyPBX Enterprise to factory defaults, and then restore it using this package.

Note1: Only configurations, custom prompts will be backed up, the voicemail

and recording files are not included.

Note2: When you have updated the firmware version, it‟s not recommended to

restore using old package.

Figure 5-16

5.3.6 Reset and Reboot

We can reset or reboot MyPBX Enterprise via web directly in this page.

Figure 5-17

·Reboot System

Warning: Rebooting the system will terminate all active calls!

·Reset to Factory Defaults Warning: A factory reset will erase all configuration data on the system.

Please do not turn off the system until the RUN light begins blinking. Any power interruption during this time could cause damage to the system.

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5.3.7 Alert Settings

If the device is attacked, the system will notify users the alert via call or E-mail. The attack modes include IP attack and Web Login. More details for the system security configuration, please refer to APPENDIX B

MyPBX Security Configuration Guide.

Figure 5-18

1.IPATTACK

When the system is attacked by IP address, the firewall will add the IP to auto IP Blacklist and notify the user if it match the protection rule.

1）Phone Notification Settings

·PHONE Notification

Whether enable phone notification.

·Number

The numbers could be set for alert notification, users can setup multiple

extension and outbound phone numbers. Please separate them by „;‟. e.g. „500;9911‟, if the extension has configured Follow Me Settings, the call

would go to the forwarded number directly.

·Attmtpts

The attempts to dial a phone number when there is no answer.

·Interval

The interval between each attempt to dial the phone number. Must be greater than 3 seconds, the default value is 10 seconds.

·Prompt

Users will hear the prompt while receiving the phone notification.

2）E-mail Notification Settings

Note: Please ensure that all voicemail settings are properly configured on the System Settings -> Voicemail Settings page before using this feature.

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·E -mail Notification

Whether enable E-mail Notification

·Recipient’ Name

The recipients for the alert notification, and multiple email addresses are allowed, please separate them by „;‟. e.g.‘500；9911’.

·Subject

The subject of the alert email.

·Email Content

Text content support for predefined variables. Variable names and corresponding instructions are as follows:

$(HOSTNAME) Host name $(LOCALIP) Local IP address $(SOURCEIP) Attack source IP address $(DATETIME) Occurred $(USERNAME) User name（WEBLOGIN effective） $(DESTMAC) Attacks destination MAC（IPATTACK effective） $(DESTPORT) Attacks destination Port number（IPATTACK effective） $(PROTOCOL) Protocol type（IPATTACK effective） $(INTERFACE) Network interface name（IPATTACK effective）

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Figure 5-19

2.WEBLOGIN

Web Login Alert Notification：Enter the password incorrectly five times to login MyPBX Web interface will be as attack, the system will limit the IP login within 10 minutes and notify the user.

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Figure 5-20

5.4 Storage Management

5.4.1 Disk Management

You can check the information of the hard disk, manage the disk and do some related configuration.

·Device Information It‟s the information of the hard disk.

·Disk Management

You can format disk or clean up the disk here. Note: Please check if you need to back up these files before formatting or clearing up the hard disk. Don‟t power off the device during the period.

·Other Settings

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You can: a. Save Voicemails in the Disk b. Save One Touch Recording Files in the Disk c. Save CDR in the Disk

If you want to enable auto recording, please refer to Appendix I

Figure 5-18

5.4.2 External Storage

The External Storage feature is used to extend storage space. Once configured, the files (voicemail, call recording files) created before the configured days will be moved to the Net-Disk.

Note: The shared folder must be based on Windows operation system.

Before external storage can be properly configured, an SMB share folder accessible from MyPBX must be set up on a Windows based machine. Once that has been set up, please follow the steps below.

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Figure 5-19

Step 1: Choose a window-based computer that is always in service Step 2: Create a folder Step 3: Create a text file named "status.txt" in the folder Step 4: Share this folder

Then we need input the Net-Disk information in step2 page.

Figure 5-20

Net-Disk Host/IP: Change this to the IP address of the computer where backup files will be stored.

Net-Disk Share Name: Change this to the name of the shared folder where backups will be stored.

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Net-Disk Share Username: The user name used to log into the network share. Leave this blank if it is not required

Net-Disk Share Password: The password used to log into the network share. Leave this blank if it is not required

If configuring is correctly, open your Windows share folder to see if the MyPBX backup files and folders has been created. If the contents of the backup folder look similar to step3 page, then you have successfully configured external storage on the MyPBX unit.

Figure 5-21

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6 PBX

Click to access

In this page, we can configure the settings of extension, trunk, inbound call control, outbound call control, audio settings and the others. When configured well, we can make calls as scheduled

6.1 Extensions

In this page, we can configure the extensions‟ details and provision the supported models automatically.

6.1.1 FXS/VoIP Extensions

There are three types of extensions supported in MyPBX Enterprise: SIP, IAX and analog extension.

Figure 6-1

FXS Extensions

Figure 6-2

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There are two analog extensions in MyPBX Enterprise if S2 module is installed, to modify the extension number, please delete it first, then recreate it again

1) General

Figure 6-3

·Extension The numbered extension, i.e. 1234, that will be associated with this particular User / Phone.

·Port The extension correspond port.

·Name A character-based name for this user, e.g. „Bob Jones‟ .

·Caller ID The Caller ID (CID) string will be used when this user calls another internal user.

2) Voicemail

·Enable Voicemail

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Check this box if the user should have a voicemail account.

·Voicemail Access PIN #

Voicemail Password for this extension, i.e. „1234‟ .

3) Mail Setting

·Enable Send Voicemail

Once enabled, the voicemail will be sent to the below email address as an attachment.

·Send Voicemail to Email Address

This option defines whether or not voicemails/Fax is sent to the Email address as an attachment. Note: Please ensure that all voicemail settings are properly configured on the System Settings -> Voicemail Settings page before using this feature.

4) Flash

·Hook Flash Detection Sets the amount of time, in milliseconds, that must pass since the last hook-flash event received by MyPBX before it will recognize a second event. If a second event occurs in less time than defined by Hook Flash Detection, then MyPBX will ignore the event. The default value of Flash is 1000 ms, and it can be configured in 1ms increments.

5) Group

·Pickup Group If this extension belongs to a pickup group, any calls that ring this extension can be picked up by other extensions in the same pickup group by dialing the Call Pickup feature code (default *4). Note: *4 is the default setting, it can be changed under Feature Codes -> General -> Call Pickup.

6) Call Duration Settings Setup the max cull duration for every call of this extension, but it‟s only valid for

outbound calls. And if enter „0‟ or leave this blank empty, the value would be

equal to the max call duration configured in the Option Settings page.

Note: This setting will not be valid for internal calls.

Other Settings

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Figure 6-4

7) Other options

·Call Waiting

Check this option if the extension should have Call Waiting capability. If this option is checked, the „When busy‟ follow me options will not be available.

·DND

Don‟t Disturb.

·User Web Interface Check this option to allow the user to login to the MyPBX User Web interface, which can be used to access voicemail and extension recordings. Users may login to the MyPBX User Web interface by using their extension number and voicemail PIN # as the login and password respectively.

·Ring Out

Check this option if you want to custom the ring time. Tone will stop over the time defined

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8) Follow me (Call Forwarding)

This function sets inbound call forwarding on an extension. An administrator can configure Follow Me for this extension

9) Volume Settings

Rxgain: The Volume sent to FXS extension. Txgain: The Volume sent out by the FXS extension

10) Mobility Extension

MyPBX allows you to use your mobile phone as extension. If you set your mobile phone as mobility extension and then you call MyPBX with this mobility phone, you will hear a dial tone. MyPBX will recognize your call as a call from an extension. You can dial the number of other extensions (Your caller ID will be the number of your extension) or dial out via outbound routes just like dialing from your extension.

Note: If callback is enabled in the inbound route, the mobility extension function of this inbound route will be disabled

11) Spy Settings

MyPBX allows extension to monitor/barge in other conversation. Once this feature is enabled, the extension has the ability to monitor/barge in other calls using the feature codes for each spy mode, refer to 'Feature Codes' page for more information.

·spy modes

There are 4 spy modes available for choice: General spy: you have the permission to use the following 3 modes. Normal spy: you can only hear the call, but can't talk Whisper spy: you can hear the call, and can talk with the monitored extension Barge spy: you can hear the call and talk with them both

Note: for example, if 500 want to monitor extension 501, we need to enable the

'allow being spied ' for 501, and choose the spy mode for extension 500. Then pick up 500 and dial “feature codes + 501” to start monitoring when 501 is in a call

If 500 choose „normal spy‟, it should dial‟*90501‟ to start monitoring; If 500 choose „whisper spy‟, it should dial „*91501‟ to start monitoring; If 500 choose „barge spy‟, it should dial „*92501‟ to start monitor;

If 500 choose „general spy‟, it can dial „*90501‟,‟*91501‟ or „*92501‟ to start monitor.

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VoIP Extensions

A VOIP extension is a SIP/IAX Account that allows an IP Phone or an IP SoftPhone client to register on MyPBX

Figure 6-5

We can click „Add extension‟ to start.

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Figure 6-6

1) General

·Type Extension type: SIP,IAX or SIP/IAX. SIP – The extension sends and receives calls using the VoIP protocol SIP. IAX -The extension sends and receives calls using the VoIP protocol IAX.

·Extension The numbered extension, i.e. 1234, that will be associated with this particular User / Phone.

·Password The password for this extension, Ex: „12t3f6‟

·Name A character-based name for this user, EX: „Bob Jones‟

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·Caller ID The Caller ID will be used when this user calls another internal extension.

2) Voicemail

·Enable Voicemail

Check this box if the user should have a voicemail account.

·Voicemail Access PIN #

The voicemail Password for this extension, i.e. „1234‟ .

3) Mail Setting

This option defines whether or not voicemails or faxes are sent to an Email Address as attachment.

·Enable Send Voicemail

Once enabled, the voicemail will be sent to email as an attachment.

·Email Address

Email address used to receive the voicemail or Fax. Note: Please ensure that the section 'SMTP Settings For Voicemail'(in the 'Voicemail Settings') have been properly configured before using this feature.

4) Group

·Pickup Group If this extension belongs to a pickup group, any calls that ring this extension can be picked up by other extensions in the same pickup group by dialing the Call Pickup feature code (default is *4). Note: *4 is the default setting, it can be changed under Feature Codes -> General -> Call Pickup.

5) Call Duration Settings

Setup the max cull duration for every call of this extension, but it‟s only valid for

outbound calls. And if enter „0‟ or leave this blank empty, the value would be

equal to the max call duration configured in the Option Settings page.

Note: This setting will not be valid for internal calls.

6) VoIP Settings

·NAT This setting should be used when the system is using a public IP address to communicate with devices hidden behind a NAT device (such as a broadband router). If you have one-way audio problems, you usually have problems with your NAT configuration or your firewall's support of SIP and/or RTP ports.

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·Qualify

Send check alive packets to IP phones

·Enable SRTP

Enable extension for SRTP (RTP Encryption).

·Transport This will be the transport method used by the extension. The options are UDP (default) or TCP or TLS.

·DTMF Mode – RFC2833, Info, Inband, Auto.

·Remote Register

Allow to register remote extensions. This option is used to enhance the system security, it‟s disabled by default. More details for the system security configuration, please refer to APPENDIX B

MyPBX Security Configuration Guide

Other Options

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Figure 6-7

7) Other Options

.Call Waiting

Check this option if the extension should have Call Waiting capability. If this option is checked, the „When busy‟ follow me options will not be available. The call waiting function of IP phone has higher priority than MyPBX‟s call waiting function.

.DND

Don‟t Disturb. When DND is enabled for an extension, the extension will be not available.

.User Web Interface Check this option to allow the user to login to the MyPBX User Web interface, which can be used to check voicemail and extension recordings. Users may login to MyPBX User Web interface by using their extension number and voicemail PIN # as the login and password respectively.

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.Ring Out

Check this option if you want to customize the ring time. Ring tone will stop over the time defined.

8) Follow me (Call Forwarding)

Call forwarding for an extension can be configured here. The administrator can configure Follow Me option for this extension. If you want to transfer the call to an outbound number, please follow the dial pattern of outbound route filled in the outbound number. For example: transferring to your mobile phone number 123456789, the dial pattern of outbound route is „9.‟, you should fill in 9123456789 here.

9) IP Restriction

·Enable IP Restriction Check this option to enhance the VoIP security for MyPBX. If this option is enabled, only the permitted IP/Subnet mask will be able to register this extension number. In this way, the VoIP security will be enhanced. More details for the system security configuration please refer to APPENDIX B

MyPBX Security Configuration Guide.

·Permitted ‘IP address/Subnet mask’

The input format should be „IP address‟+‟/‟+‟Subnet mask‟. e.g."192.168.5.100/255.255.255.255" means only the device whose IP address is 192.168.5.100 is allowed to register this extension number. e.g."192.168.5.0/255.255.255.0" means only the device whose IP address is

192.168.5.XXX is allowed to register this extension number.

10) Mobility Extension

Note: If callback is enabled in the inbound route, the mobility extension

function of this inbound route will be disabled.

11) Spy Settings

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·spy modes

Note: for example, if 500 want to monitor extension 501, we need to enable the

'allow being spied ' for 501, and choose the spy mode for extension 500. Then pick up 500 and dial “feature codes + 501” to start monitoring when 501 is in a call

If 500 choose „general spy‟, it can dial „*90501‟,‟*91501‟ or „*92501‟ to start monitor.

6.1.2 Phone Provisioning

The Auto Provision sub menu provides users a method to Auto Provision IP Phone after the Express Setup process.

Note: Auto Provision functions fully test with these models:

Yealink (T12,T18,T20,T22,T26,T28,T32,T38,VP530,VP-2009) Snom ( 300,320,360,370) Polycom (IP 6000,IP 7000,IP 32X,IP33X,IP430,IP450,IP550,IP560,VVX1500) Cisco (IP7940,IP7960) Aastra(480i,480i CT,6757i,6757i CT, 6737i) Grandstream(GXP1450,GXP2100,GXP2110,GXP2120) Escene(ES220,ES320,ES330,ES410,ES620) Fanvil(C56,C58,C60,C62)

News:

When provisioning Yealink and Snom IP phone, MyPBX is not needed to be set as the only DHCP server any more.

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Figure 6-8

6.1.2.1 General Settings for Yealink

In this page, you can configure it before provisioning Yealink IP phones, including the items like general preferences, codecs, remote phone book and firmware upgrade

Note: if firmware download server is enabled, IP phone will update the firmware

automatically according the version and server you have configured during the provision process.

Figure 6-9

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6.1.2.2 General Settings for Aastra

In this page, you can configure it before provisioning Aastra IP phones, including the items like local dial plan, time and date setting programkeys configuration and so on.

Figure 6-10

6.1.2.3 Phone book

You can add your contacts here and provision them to your IP phone

Figure 6-10

1) Add Contact

·Type There are three types: None, VIP and Deny list (Blacklist).

·Group There are 5 groups: None, Friends, Family, Work, Colleagues list.

·Nick Name You can set a nick name for this number.

·Favorite

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Only works with snom phone.

·Organization

Input the organization of this contact. Only works with snom phone.

·Title

Input the title of this contact. Only works with snom phone.

·Email

Input the email of this contact. Only works with snom phone.

·Birthday

Input the birthday of this contact. Only works with snom phone.

·First Name

Input the first name of this contact. Only works with snom phone.

·Family Name

Input the family of this contact. Only works with snom phone.

·Office Number

Input the office number here

·Mobile Number

Input the mobile number here

·Home Number

Input the home number here

·Sub Number

Add sub number of this contact. Only works with snom phone.

·Note

Take some note of this contact. Only works with snom phone.

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Figure 6-11

2) Upload Phonebook

You can upload a phonebook before auto provision, which will be provisioned to the IP phone when using auto provision feature to configure your IP phones. The format of phonebook should be *.xml.

Note: All the existing phonebooks of the IP phone will be replaced automatically if the phonebooks are configured in this way.

6.1.2.3 Configure phone

Let's take provisioning yealink as an example Create New Phone have two modes, Create New phone in webpage and Upload the IP Phone‟s configure file.

Add new phone via webpage

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Click „Add Phone‟ and fill in the corresponding information in the popup window

Figure 6-12

1) General

· Enabled

Choose yes or no to enable or disable this extension

· NewConfig

If the firmware version number is greater than or equal to 70,please enable this option.

· MAC address Input the MAC address of IP phone

·Name Put the name of this Phone here.

·Manufacturer You can choose the Manufacturer of IP phone

·Phone Type Choose the model of your phone. Only for snom phone

·Call Waiting This call feature allows your phone to accept other incoming calls to an

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extension already in an active call.

·Key as Send Configure the key as send, you choose # ,* or disable it

·Auto redial Enable the auto redial for IP Phone

·Auto answer

Configure if auto answer is allowed for IP phone

·Phone book

Enable the feature of phone book of IP phone

2) Codecs

In this page, we can set the codecs for Ip phone

Figure 6-13

3) Line

In this page, we can set each line of IP phone for the account you want, active or not.

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Figure 6-14

Extension: Selected the extension number for IP Phone. Label: It is shown on the LCD for users to identify the account. Line Active: You can choose on/off to enable/disable the account respectively

4) Memory key settings

In this page, we can configure the DSS keys of IP phone one by one.

Figure 6-15

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5) Line keys settings

We can configure the line key settings for this IP phone

Figure 6-16

6.1.2.4 Not configured phone In this section, MyPBX will scan all the supported IP phones and display here, we can click the 'MAC address' of IP phone and input the corresponding information in the popup window, like the picture shows below

Figure 6-17

6.1.2.5 Upload a file

Click „Upload a file‟ and choose the configure file of IP phone in the popup window.

Note: the file format must be .cfg

Please edit the configuration files in advance before uploading

Figure 6-18

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6.2 Trunks

6.2.1 Physical Trunk

Multiply physical trunks are supported in MyPBX Enterprise, like E1, BRI,PSTN,GSM/UMTS, there will be 1 E1 ports fixed inside ,for other trunks, please make sure you have installed the modules inside, BRI trunk requires B2 module, PSTN trunk requires the O2, while GSM/UMTS trunk, please install the GSM/UMTS modules inside.

Figure 6-19

E1/T1 trunk

In this page we can configure the details of E1 trunk, before configure anything, please make sure the cable is fine, and you have got enough information from the ISDN provider.

Figure 6-20

On the Physical Trunk page, click „Edit‟ on the selected trunk and modify its properties in the popup window:

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Figure 6-21

· Trunk name

Set the trunk name

·Signaling

PRI-NET, PRI-CPE,MFC/R2,SS7

·Mode Type E1 / T1 / J1

·Switch Type

national: National ISDN type2 (common in the US) ni1: National ISDN type 1 dms100: Nortel DMS100 4ess: AT&T 4ESS 5ess: Lucent 5ESS euroisdn: EuroISDN qsig: Minimalistic protocol to build a "network" with two or more PBX of different vendors!

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·PRI Dial Plan

Sets an option required for some (rare) switches that require a dial plan parameter to be passed. This option is ignored by most PRI switches. It may be necessary on a few pieces of hardware. This option can almost always be left unchanged from the default.

·Reset interval

Set the time in seconds between restart of unused channels. Some PBXs don't like channel restarts. so set the interval to a very long interval e.g. 100000000 or 'never' to disable *entirely*. If you are in Israel, the following is important: As Bezeq in Israel doesn't like the B-Channel resets happening on the lines, it is best to set the reset interval to 'never' when installing a box in Israel. Our past experience also shows that this parameter may also cause issues on local switches in the UK and China.

·PRI Local Dial Plan

Sets an option required for some (rare) switches that require a dial plan parameter to be passed. This option is ignored by most BRI switches. It may be necessary on a few pieces of hardware. This option can almost always be left unchanged from the default.

·Over Lap Dial

Define whether MyPBX can dial this switch using overlap digits. If you need Direct Dial-in (DDI; in German "Durchwahl") you should change this to yes, then MyPBX will wait after the last digit it receives.

·PRI Indication

Tells how Device should indicate Busy() and Congestion() to the switch/user. Accepted values are: inband: Device plays indication tones without answering; not available on all PRI/BRI subscription lines . outofband: Device disconnects with busy/congestion information code so the switch will play the indication tones to the caller. Busy() will now do same as setting PRI_CAUSE=17 and Hangup().

·Facility Enable

To enable transmission of facility-based ISDN supplementary services (such as caller name from CPE over facility).

·NSF

Used with AT&T PRIs. If outbound calls are being rejected due to "Mandatory information element missing" and the missing IE is 0x20, then you need this

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setting.

·CRC

CRC Verification.

·Codec

Default ,A-Law,U-Law.

·Echo Cancellation

Echo cancel Obviously this disables or enables echo cancellation, it is recommended to not turn this off.

1) CallerID Prefix

·International Prefix

When there are international calls coming in via this BRI trunk, the International Prefix you have set here will be added before the CID. So you can know this is an international call before you answer it.

·National Prefix

When there are national calls coming in via this BRI trunk, the National Prefix you have set here will be added before the CID. So you can know this is a national call before you answer it.

·Local Prefix

When there are Local calls coming in via this BRI trunk, the Local Prefix you have set here will be added before the CID. So you can know this is a local call before you answer it.

·Private Prefix

When there are Private calls coming in via this BRI trunk, the Private Prefix you have set here will be added before the CID. So you can know this is a Private call before you answer it.

·Unknown Prefix

When there are calls with unknown number coming via this BRI trunk, the Unknown Prefix you set here will be shown as the caller ID.

2) DOD Setting

DOD (Direct Outward Dialing) means the caller ID displayed when dialing out, before configure this, please make sure the provider supports this feature

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·Global DOD

Global direct outward dialing number.

·DOD

Direct Outward Dialing Number.

·Associated Extension

The extension make call out via BRI Trunk will display the associated DOD.

BRI Trunk

Basic Rate Interface (BRI, 2B+D, 2B1D) is an Integrated Services Digital Network (ISDN) configuration intended primarily for use in subscriber lines similar to those that have long been used for plain old telephone service. The BRI configuration provides 2 bearer channels (B channels) at 64 k bit/s each and 1 data channel (D channel) at 16 k bit/s. The B channels are used for voice or user data, and the D channel is used for any combination of data, control/signalling, and X.25 packet networking

Figure 6-22

Click edit to configure the details of BRI trunks

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Figure 6-23

·Trunk Name A unique label used to identify this trunk when listed in outbound rules, incoming rules, etc. Ex: 'BriTrunk1'

·Signaling

Signaling method BRI-CPE: ISDN BRI in TE mode and Point to Point. BRI-CPE-PTMP: ISDN BRI in TE mode and Point to multi Point. BRI-NET: ISDN BRI in NET mode and Point to Point. BRI-NET-PTMP: ISDN BRI in NET mode and Point to multi Point.

·Switch Type

National: National ISDN type2 (common in the US) ni1: National ISDN type 1 dms100: Nortel DMS100 4ess: AT&T 4ESS 5ess: Lucent 5ESS euroisdn: EuroISDN qsig: D-channel signaling protocol at Q reference point for PBX networking.

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·PRI Dial Plan

·Reset interval

Sets the time in seconds between restart of unused channels . Some PBXs don't like channel restarts. so set the interval to a very long interval e.g. 100000000 or 'never' to disable *entirely*. If you are in Israel, the following is important: As Bezeq in Israel doesn't like the B-Channel resets happening on the lines, it is best to set the reset interval to 'never' when installing a box in Israel. Our past experience also shows that this parameter may also cause issues on local switches in the UK and China.

·PRI Local Dial Plan

·Over Lap Dial

Whether MyPBX can dial this switch using overlap digits . If you need Direct Dial-in (DDI; in German "Durchwahl") you should change this to yes, then MyPBX will wait after the last digit it receives.

·PRI Indication

·Enable Facility

To enable transmission of facility-based ISDN supplementary services (such as caller name from CPE over facility) .

·NSF

Used with AT&T PRIs. If outbound calls are being rejected due to "Mandatory information element missing" and the missing IE is 0x20, then you need this setting.

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·Echo Cancellation

Echocancel Obviously this disables or enables echo cancellation, it is recommended to not turn this off.

·Hide CallerID

If you want others to see your CID, please disable this option.

·Codec

You can choose alaw or ulaw codes.

1) CallerID Prefix

·International Prefix

·National Prefix

When there are national calls coming in via this BRI trunk, the National Prefix you have set here will be added before the CID. So you can know this is a national call before you answer it.

·Local Prefix

When there are Local calls coming in via this BRI trunk, the Local Prefix you have set here will be added before the CID. So you can know this is a local call before you answer it.

·Private Prefix

When there are Private calls coming in via this BRI trunk, the Private Prefix you have set here will be added before the CID. So you can know this is a Private call before you answer it.

·Unknown Prefix

When there are calls with unknown number coming via this BRI trunk, the Unknown Prefix you set here will be shown as the caller ID.

2) DOD Setting

·Global DOD

Global direct outward dialing number.

·DOD

Direct Outward Dialing Number.

·Associated Extension

The extension make call out via BRI Trunk will display the associated DOD.

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PSTN trunk

The public switched telephone network (PSTN) is the network of the world's public circuit-switched telephone networks

Figure 6-24

Click edit to configure more details

Figure 6-25

·Trunk Name A unique label used to identify this trunk when listed in outbound rules, incoming rules, etc. Ex: 'pstn5'

·Volume Setting

Used to modify the volume level of this trunk. Normally, this setting does not need to be changed.

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1）Busy Detection

·Busy Detection Busy Detection is used to detect far end hang-up or for detecting a busy signal. Select “Yes” to turn this feature on.

·Busy Count If Busy Detection is enabled, it is also possible to specify how many busy tones to wait for before disconnecting the call. The default is 4, but better results can be achieved if set to 6 or even 8. Remember, the higher the number, the more time will be required to release a channel. A higher setting lowers the probability that you will encounter random hang-ups.

·Busy Interval

The busy detection interval

·Busy Pattern If Busy Detection is enabled, it is also possible to specify the cadence of your busy signal. In many Countries, it is 500 msec on, 500 msec off. Without Busy Pattern specified, MyPBX will accept any regular sound-silence pattern that repeats <Busy Count> times as a busy signal. If you specify Busy Pattern, then MyPBX will further check the length of the tone and silence, which will further reduce the chance of a false positive disconnect.

·Frequency Detection

Used for Frequency Detection (Enable detecting the busy signal frequency or not).

·Busy Frequency

If the Frequency Detection is enabled, you must specify the local frequency.

·Polarity Detection

Configure if the call needs to be hung up when a polarity signal arrived

2）Advanced Options

·Caller ID Start This option allows you to define the start of a Caller ID signal: Ring: Start when a ring is received (Caller ID Signaling: Bell_USA, DTMF). Polarity: Start when a polarity reversal is started (Caller ID Signaling: V23_UK,V23_JP,DTMF). Before Ring: Start before a ring is received (Caller ID Signaling: DTMF).

·Caller ID Signaling

This option defines the type of Caller ID signaling to use. It can be set to one of the following: Bell: bell202 as used in the United States

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v23_UK: suitable in the UK v23_Japan: suitable in Japan v23-Japan pure: suitable in Japan DTMF: suitable in Denmark, Sweden, and Holland

.Caller ID Detection

For fxo trunks, this option forces MyPBX to clarify Caller ID incoming calls

GSM/UMTS Trunk

GSM/UMTS trunks are supported in MyPBX Enterprise if you have got the GSM/UMTS module and SIM cards installed. One GSM/UMTS trunks support only one SIM card for one concurrent call

Figure 6-26

Click edit to configure more details.

Figure 6-27

Trunk Name A unique label used to identify this trunk when listed in outbound rules, incoming rules, etc. Ex: 'GSM9'

·Volume Setting

Used to modify the volume level of this trunk. Normally, this setting does not need to be changed.

·Pin Code

Please enter your SIM card pin code here if your card has a pin code

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6.2.2 VoIP Trunk

There are two types of VOIP trunk in MyPBX: SIP and IAX, in this page, we can also configure the „service provider‟ trunk, which doesn‟t need the use name and password for authorization, when you have bought a trunk from provide with IP address only, please choose „service provider‟ trunk .

Figure 6-28

6.2.2.1 VoIP Trunk

In this page, we can configure VoIP trunk (SIP/ IAX) you have got from provider with the authorization name and password .

Figure 6-29

1) Add VoIP Trunk

Input correct SIP information (provide by VoIP provider). Inaccurate information will prevent the trunk from registering.

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Figure 6-30

·Type SIP – Identifies whether the trunk sends and receives calls using the VoIP protocol SIP

·Provider Name A unique label to help you identify this trunk when listed in outbound rules, incoming rules etc. Ex: 'yeastar'.

·Hostname/IP

Service provider‟s hostname or IP address.5060 is the standard port number used by SIP protocol. Don‟t change this part if it is not required.

.Domain

VoIP provider‟s server domain name .

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·Username

Username of SIP account. Used for SIP trunk registration.

.Authorization name

Used for SIP authentication. Leave this blank if not required.

·Password

Password of SIP account.

.From User

All outgoing calls from this SIP Trunk will use the From User (In this case the account name for SIP Registration) in From Header of the SIP Invite package. Keep this field blank if not needed

.Online number

Define the online number that expected by „Skype Connect‟ and some other SIP service providers. Leave this field blank if not needed.

·Maximum Channels

Controls the maximum number of outbound channels (simultaneous calls) that can be used on this trunk . Inbound calls are not counted against the maximum. Set as 0 to specify no maximum.

·Caller ID

Specify the caller ID to use when making outbound calls over this trunk. The caller ID set in the „extension‟ screen will override the caller ID set in the „VOIP trunk‟ screen. Please note that not all the service providers support this feature. Contact your service provider for more information.

·Outbound Proxy Server

A proxy that receives requests from a client , even though it may not be the server resolved by the Request-URI.

·C odecs

Define the codec for this sip trunk and its priority

Note: To change the codec type and priority of this trunk, please create it first, it will appear when you edit it again.

·Transport This will be the transport method used by the SIP Trunk. This method is given by the SIP trunk provider. The options are UDP (default) or TCP or TLS.

·Enable SRTP

Define if SRTP is enabled for this trunk

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·Qualify

Send check alive packets to the sip provider.

·DTMF mode Set default mode for sending DTMF of this trunk. Default setting: rfc2833

·DOD

DOD (Direct Outward Dialing) means the caller ID displayed when dialing out, before configure this, please make sure the provider supports this feature

·Associated Extension

The extension make call out via SIP Trunk will display the associated DOD

2) Add IAX trunk

Input correct IAX information (provided by VOIP provider). Inaccurate information will prevent the trunk from registering.

Figure 6-31

·Type IAX – Identifies whether the trunk sends and receives calls by using the VoIP protocol IAX.

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·Provider Name A unique label to help you identify this trunk when listed in outbound rules, incoming rules etc. Ex: 'yeastar2'.

·Hostname/IP

Service provider‟s hostname or IP address. 4569 is the standard port number used by IAX protocol. Don‟t change this part if it is not required.

·Username

Username of IAX account; Used for IAX trunk registration.

·Password

Password of IAX account

.Online number

Define the online number that expected by „Skype Connect‟ and some other SIP service providers. Leave this field blank if it's no required.

·Maximum Channels

Controls the maximum number of outbound channels (simultaneous calls) that can be used on this trunk . Inbound calls are not counted against the maximum. Set as 0 to specify no maximum.

·Caller ID

Specify the caller ID to use when making outbound calls over this trunk. The caller ID set in the „extension‟ screen will override the caller ID setting in the „VOIP trunk‟ screen. Please note that not all the service providers support this feature. Contact your service provider for more information.

·DOD

DOD (Direct Outward Dialing) means the caller ID displayed when dialing out, before configure this, please make sure the provider supports this feature

·Associated Extension

The extension make call out via IAX Trunk will display the associated DOD

6.2.2.2 Service Provider

This is service provider trunk (peer to peer mode), which authorized using IP address only. If you have got a trunk with IP address only, please choose this type

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Figure 6-32

·Type SIP or IAX SIP – Identifies whether the trunk sends and receives calls by using the VoIP protocol SIP. IAX - Identifies whether the trunk sends and receives calls by using the VoIP protocol IAX.

·Provider Name

A unique label would help to you identify this trunk. Ex: 'Provider2'.

·Hostname/IP

Service provider‟s hostname or IP address.

Note: 5060 is the standard port number used by SIP protocol, 4569 is the standard port number used by IAX protocol. Don‟t change this part if it is not required.

·Maximum Channels

Control the maximum number of outbound channels (simultaneous calls) that can be used on this trunk. Inbound calls are not counted against the maximum. Leave blank to specify no maximum.

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·C odecs

Define the codec for this sip trunk and its priority

Note: codec can only display when edit it after creating the trunk.

·Transport

This will be the transport method used by the SIP Trunk. This method is given by the SIP trunk provider. The options are UDP (default) or TCP or TLS.

·Qualify

Send check alive packets to the sip provider.

·DTMF mode

Set default mode for sending DTMF of this trunk. Default setting: rfc2833

·DOD

DOD (Direct Outward Dialing) means the caller ID displayed when dialing out, before configure this, please make sure the provider supports this feature

·Associated Extension

The extension make call out via this Trunk will display the associated DOD.

6.3 Outbound Call Control

6.3.1 Outbound Routes

In this page, we can configure the outbound rules to control the outgoing calls.

Note:

1. The max number of outbound route is 64

2. If the dial patterns are the same in several routes, MyPBX will choose the

available routes from top to the last one.

3. When you have created a new extension, please edit the outbound route so

that he can dial out too.

Figure 6-33

We can create outbound route or use the default route „pstnout‟ ( dial 9+numbers to dial out)

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Figure 6-34

·Route Name Name of this Outbound Route. Ex: 'Local' or 'Long Distance' etc.

·Dial Pattern Outbound calls that match this dial pattern will use this outbound route. There are a number of dial pattern characters that have special meanings:

X : Any Digit from 0-9 Z : Any Digit from 1-9 N : Any Digit from 2-9 [12345-9] : Any digit in the brackets (in this example, 1,2,3,4,5,6,7,8,9)

The „.‟ Character will match any remaining digits. For example, 9011. will match any phone number that starts with 9011, excluding 9011 itself. The „!‟ will match none remaining digits, and causes the matching process to complete as soon as it can be determined that no other matches are possible.

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Example 1: NXXXXXX will match any 7 digits phone number. Example 2: 1NXXNXXXXX will match a phone number starting with a 1, followed by a 3-digit area code, and then 6 digit number.

·Strip digits from front Allows the user to specify the number of digits that will be stripped from the front of the phone number before the call is placed. For example, if users must press 0 before dialing a phone number, one digit should be stripped from the dial string before the call is placed.

·Prepend these digits before dialing These digits will be prepended to the phone number before the call is placed. For example, if a trunk requires 10 digit dialing, but users are more comfortable with 7 digit dialing, this field could be used to prepend a 3 digit area code to all 7 digit phone numbers before calls are placed.

·Password The route password can be used to protect this route from being accessed without a password.

·T.38 Support:

Enable T38 fax in this outbound route (Only for SIP Trunk).

·Rrmemory Hunt

Round robin with memory, remembers which trunk was used last time, and then use the next available trunk to call out.

·Member Extensions Defines the extensions that will be permitted to use this outbound route .

·Member Trunks Defines the trunks that can be used for this outbound route .

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6.3.2 Speed Dial Settings

Figure 6-35

1) Options

·The prefix of speed dial The prefix should be dialed before the speed dial number. Default is *99

Figure 6-36

2) Add new speed dial.

·Source Number

The speed dial number.

·Destination Number

The number you want to call. e.g. The source number is ”123”. The destination number is 5503305.The prefix number is *99.You can use an extension with any type to dial *99123, then it will call to number 5503305.

Note: Don‟t forget to add the outbound dial prefix if you would like to dial the speed dial number through trunk.

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6.4 Inbound Call Control

In this page, we can configure the details of IVR, ring group, queue and inbound routes.

6.4.1 IVR

When there‟s an inbound call aims at Auto Attendant, MyPBX will play an IVR

recording and route the caller to the requested destination (for example,

„Welcome to XX company, for sales press 1, for technical support press 2, for

operator press 0, etc‟). The system will transfer the call to corresponding extension according to DTMF digits inputted by the user

Figure 6-37

There is a default IVR here, we can edit it directly or add IVR by yourself

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Figure 6-38

·Number MyPBX treats IVR as an extension; you can dial this extension number to reach the IVR from internal extension.

·Name A name for the IVR

·Prompt The prompt recording that will be played when this IVR is reached.

·Repeat Count The number of times that the selected IVR prompt will be played.

·Key Timeout Wait for the user to enter a new extension for a specified number of seconds.

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·Enable Direct Dial Allow the caller to dial other extensions number directly.

·Key Press Events

A list of actions that can be performed depending on the digit dialed by the user .

·K ey

The Key pressed when the callers hear the IVR prompt.

·Action

When the callers press the corresponding key, the action MyPBX executes. No Action: Do nothing Connect to Extension: Connect the call to an extension. Connect to Voicemail: Connect the call to the voicemail of an extension Connect to RingGroup: Connect the call to a ringgroup. Connect to IVR: Connect the call to an IVR. Connect to Conference Room: Connect the call to a conference room. Connect to DISA: Connect the call to a DISA. Connect to Queue: Connect the call to a queue. Connect to Faxes: Connect the call to Faxes of extensions. Dial by Name: The callers can dial the name of an extension to connect to the corresponding extension. Hung up: Hung up the call.

·Destination

Where will MyPBX route the call when the action occurs.

·Time Out Defines the timeout action. A timeout occurs after the IVR prompt has finished playing for the number of times specified by the 'Repeat Count' field.

·Invalid Defines the invalid action. The invalid action is triggered if the user enters a DTMF digit that is not defined for this IVR.

6.4.2 Ring Groups

Ring groups can be configured to balance the call traffic for multiple users and give callers a higher level of availability for incoming calls. Multiple ring methods and voicemail are supported.

Note: follow me feature in extension page will not take effect when it‟s ringing

as an agent.

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Figure 6-39

There is a default ringgroup, you can edit it or create a new one

Figure 6-40

·Ring Group Name This option defines a name for this group, i.e. „Sales‟. „Ring Group Name‟ is a label to help you identify this group in the group list.

·Ring Group Number This option defines the numbered extension that can be dialed to reach this group.

·Strategy This option sets the Ringing Strategy for this Group. The options are as follows:

1. Ring All Simultaneously: Ring all available Extensions simultaneously.

2. Ring Sequentially: Ring each extension in the group one at a time.

·Seconds to ring each member

1. If the strategy is „Ring All Simultaneously‟, it means set the number of

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seconds to ring this group before routing the call according to the „Destination if No Answer‟ settings.

2. If the strategy is „Ring Sequentially‟, it means set the number of seconds to ring a single extension before moving onto the next one.

· Ring Group Members

An extension can be made a member of this ring group by moving it into the „Selected‟ box.

·Destination If No Answer

When all members on this group fail to answer the call, system will handle the call according to the selected destination.

6.4.3 Queues

Call Queues give users (i.e. call centers) an efficient means to have their calls answered in the order they were received to deliver top tier customer service.

Figure 6-41

Call queues allow calls to be sequenced to one or more agents.

Note:

1. Dial 'Queue number + '*'' to log in or 'Queue number + '**'' to log out the

queue. For example, if the queue number is '680', then agent can dial '680*' to log in or '680**' to log out.

2. Follow me feature in extension page will not take effect when it‟s ringing as

an agent of queue

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Figure 6-42

·Queue Name A name for the Queue.

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·Queue Number Use this number to dial into the queue, or transfer callers to this number to put them into the queue.

·Queue Password You can require agents to enter a password before they can login to this queue.

·Queue Agent Timeout The number of seconds an agent's phone can ring before we consider it a timeout.

·Queue Max Wait Time The maximum number of seconds a caller can wait in a queue before being pulled out. (0 for unlimited).

·Queue Ring Strategy This option sets the Ringing Strategy for this Queue. The options are RingAll: Ring All available Agents simultaneously until one answers. LeastRecent: Ring the Agent which was least recently called. FewestCalls: Ring the Agent with the fewest completed calls. Random: Ring a Random Agent. RRmemory: Round Robin with Memory, Remembers where it left off in the last ring pass".

1) Agents

This selection shows all users. Selecting a user here makes them a agent of the current queue.

2) Caller Position Announcements

·Announce Position Announce position of caller in the queue

·Announce Hold Time Enabling this option causes MyPBX to announce the hold time to the caller periodically based on the frequency timer. Either yes or no; hold time will not be announced if <1 minute.

·Frequency How often to announce queue position and estimated hold time.

Note: '0 seconds' means disable the announcement.

3) Periodic Announcements

·Prompt Select a prompt file to play periodically.

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·Frequency How often to announce a prompt to the caller.

4) Events

If a caller presses the key while waiting in the queue, this setting selects which action should process the key press.

5) Failover-Destination

Defines the failover action. A failover occurs after the user reach the Queue max wait time.

6) Others

·Music On Hold Select the 'Music on Hold' Class for this Queue.

·Leave When Empty This option controls whether callers already on hold are forced out of a queue that has no agents. There are two options. Yes: Callers are forced out of a queue when no agents are logged in. No: Callers will remain in a queue with no agents.

·Join Empty This option controls whether callers can join a call queue that has no agents. There are two options, Yes: Callers can join a call queue with no agents or only unavailable agents No: Callers cannot join a queue with no agents The default option is No.

·Agent Announcement Announcement played to the Agent prior to bridging in the caller.

·Join Announcement Announcement played to callers once prior to joining the queue.

·Retry The number of seconds we wait before trying all the phones again.

·Wrap-up time How many seconds after the completion of a call an Agent will have before the Queue can ring them with a new call. The default is 30.

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6.4.4 Conferences

Figure 6-43

Conference Calls increase employee efficiency and productivity, and provide a more cost-effective way to hold meetings. Conference agents can dial * to access to the settings options and the admin can kick the last user out and can lock the conference room.

·Extension This is the number dialed to reach this Conference Room.

·Admin

Admin can kick a user out and can lock the conference room.

·Pin # Set a PIN # that must be entered in order to access this conference room (i.e.

1234).

Figure 6-44

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6.4.5 Inbound Routes

Inbound routing processes incoming call traffic to destination extensions during office hours or outside office hours

Figure 6-45

There is a default inbound route for all the trunks and set IVR as the destination, you can edit it or create a new one for your demands. When an incoming call arrives, the system will first check „fax detection‟, then „Holidays‟, at last „Business Days‟.

figure 6-46

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1) General

·Route Name A name for this inbound route. Ex: 'pstnin' etc.

·DID Number Define the expected DID Number if this trunk passes DID on incoming calls. Leave this field blank to match calls with any or no DID info. You can also use pattern matching to match a range of numbers. The following patterns may be used:

X: Any Digit from 0-9 Z: Any Digit from 1-9 N: Any Digit from 2-9 [12345-9] : Any digit in the brackets (in this example, 1,2,3,4,5,6,7,8,9)

Example 1: NXXXXXX will match any 7 digits phone number. Example 2: 1NXXNXXXXX will match a phone number starting with a 1, followed by a 3-digit area code, and then 6 digit number.

For more information, please refer to Appendix G How to Use DID.

·Extension

Define the extension for DID number. This field is only valid when you use BRI, SIP, SPS or SPX trunk for this inbound router. You can only input number and „-„in this field, and the format can be xxx or xxx-xxx. The count of the number must be only one or equal the count of the DID number.

·Caller ID Number Define the Caller ID Number to be matched on incoming calls. Leave this field blank to match any or no DID info. You can also use a pattern match (e.g. 2[345]X) to match a range of numbers. The following patterns may be used:

X: Any Digit from 0-9 Z: Any Digit from 1-9 N: Any Digit from 2-9 [12345-9] : Any digit in the brackets (in this example, 1,2,3,4,5,6,7,8,9)

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Example 1: NXXXXXX will match any 7 digits phone number. Example 2: 1NXXNXXXXX will match a phone number starting with a 1, followed by a 3-digit area code, and then 6 digit number.

·Distinctive Ringtone MyPBX support mapping to custom ring tone files. For example, if you configure the distinctive ringing for custom ring tone to „Family‟, the ring tone will be played if the phone receives the incoming call.

·Enable Callback

You can enable the callback function of this inbound route. If you want to configure the callback function, please refer to chapter 3.5.12

How do I configure distinctive ring tones? Please refer to APPENDIX E.

Note: If you want to use feature Distinctive ringtone, please confirm you‟re

your IP phone support this feature firstly. Currently distinctive ringtone can be compatible with Yealink and Snom phone.

1） Member Trunks

This area allows you to select which trunks will be member trunks for this route. To make a trunk a member of this route, please move it to the 'Selected' box.

2） Business Days

Define where the calls will be routed during Business Days.

·Office Hours

Select one defined business days office hours.

·Office Hours Destination

Configure where to route the incoming calls during office hours.

·End Calls Route the incoming calls to end calls, System will auto hang-up the call.

·Extension Route the incoming calls to a specific extension.

·Voicemail Route the incoming calls to extension‟s voicemail.

·IVR Route the incoming calls to a specific IVR.

·Ring Group

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Route the incoming calls to a specific Ring Group.

·Conference Room Route the incoming calls to a specific Conference Room.

·DISA Route the incoming calls to a specific DISA.

·Queues Route the incoming calls to a specific Queue.

·Faxes Route the incoming faxes to a specific extension‟s mail address. Note: This function only supports T.38 faxes.

·Outbound Routes Route the incoming calls to a specific outbound route.

This function is mainly used for the connection of two branches. For example: Company A locates headquarters in the USA with a branch B in China. A and B both have MyPBX phone systems. Now if staff of A would like to make a call to a telephone or mobile phone in China from the extension of A but via the FXS line of B, that can be done by this configuration.

·Non-office Hours Destination

Configure where to route the incoming calls during non-office hours.

3） During Holidays

Define where the calls will be routed during Holidays.

·Holiday

Select which defined Holiday to use. When a time is defined in both Business Days and Holidays, it will be treated as Holidays.

·D estination

Configure where to route the incoming calls during holidays.

4） Fax Detection

Configure if detecting faxes in this inbound route.

Note: Please choose IVR as the destination above before configure fax detection (recommend)

·Destination

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Configure where the faxes will be routed when faxes are detected.

·No detect

Do not detect faxes.

·Custom Email

Customize an E-mail address to receive the faxes. You should first configure the „Voicemail Settigns->SMTP Settings for Voicemail‟ correctly before you use this option.

·Faxes

Send faxes to an extension. If choosing a FXS extension here, the fax will be sent to the FXS port selected, you should connect a fax machine to this FXS port. If Choosing a VoIP extension, the fax will be sent to the extension‟s voicemail as an attachment.

Note: If you receive faxes with custom Email address, the „SMTP settings‟ of „Voicemail Settings‟ should be configured successfully in advance. If you receive

faxes with E-mail address configured in VOIP extension voicemail, you should first make sure the tested email to your email address works fine.

6.5 Audio Settings

It‟s allowed to customize the prompts in MyPBX, including the Audio In and change the system prompts to your local country.

6.5.1 Custom Prompts

We can record or upload the prompts in this page, you can also play it directly to confirm if it‟s a valid one, you can also download it and save it as an backup

Figure 6-47

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1. Record new Prompt

Figure 6-48

The administrator can use this screen to record custom prompts by doing the following: 1）Click „Record New Custom Prompt‟

2) Input the desired file name on the popup window and choose an extension to call for recording (such as 500).

3) Click „Record‟. The selected extension will ring and you can pick up the phone to start recording.

2. Upload Prompt

Figure 6-49

The administrator can also upload prompts by doing the following:

1)）Click „Upload Prompt‟.

2) Click „Browse‟ to choose the desired prompt.

3) Click „Upload‟ to upload the selected prompt.

Note: The file size must not be larger than 1.8MB, and the file must be WAV

format: GSM 6.10 8kHz, Mono, 1Kb/s; Alaw/Ulaw 8kHz, Mono, 1Kb/s; PCM 8kHz, Mono, 16Kb/s.

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6.5.2 Music on Hold Prompts

In this page, we can upload the music on hold prompts or adjust the volume from Audio In interface (Only available in MyPBX Enterprise)

Figure 6-50

The administrator can upload on hold music as follows:

1) Click „Upload Music on Prompt ‟

2) Click „Browse‟ to choose the desired audio file.

3) Click „Upload‟ to upload the selected file.

Figure 6-51

Note: The file size must not be larger than 1.8MB, and the file must be WAV

format: GSM 6.10 8kHz, Mono, 1Kb/s; Alaw/Ulaw 8kHz, Mono, 1Kb/s; PCM 8kHz, Mono, 16Kb/s.

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6.5.3 System Prompts Settings

MyPBX have prompts of many languages. You can download the appropriate language you need. MyPBX can support American English, Australian English, Chinese, Dutch, French, Canadian French, German, Greek, Hungarian, Italian, Polish, Portuguese, Brazilian Portuguese, Russian, Spanish, Mexican Spanish, Turkish, Thai, Korean currently.

Note:

1. Auto-detection is highly recommended. But if you prefer to download via

HTTP or TFTP server, please contact the local dealer for the prompts

2. When update successfully, just click „apply the changes‟ on web then it will

take effect, there is no need to reboot.

Figure 6-52

6.6 Basic Settings

There are some basic settings we need to configure MyPBX Enterprise, like the general preferences, business hours, feature codes, voicemail settings

6.6.1 General Preferences

In this page, there are some general settings of MyPBX

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Figure 6-53

1) General

·Ring Timeout Number of seconds to ring a device before handling the call as per the extension‟s Follow Me settings . Default value is 30s.

.MAX call duration The absolute maximum amount of time permitted for a call. A setting of 0 disables the timeout. Default value is 6000s.

.Maximum concurrent calls Maximum concurrent calls limits. Default value 0 means no limit

·Music on hold Used to set hold music for the system.

·Tone Region Please select your country or nearest neighboring country to enable the default dial tone, busy tone, and ring tone for your region.

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Note: please reboot the system to take it effect.

·HTTP bind port/Web Access Port

Port to use for HTTP sessions; Default: 80

Note: please reboot the system to take it effect.

·FXO Mode

FXO port‟s operation mode .

·Virtual Ring Back Tone

It‟s only for GSM /UMTS trunk. Once enabled, when the caller call out with GSM/UMTS trunks, the caller will only hear the virtual ring back tone generated by the system before callee answers the call.

· Distinctive Caller ID

When incoming calls are routed from ring group/queue/IVR, the caller ID displays with the name of ring group/queue/IVR ， for example 5503302(ringgroup_default)

Note: To display IVR's name, please press the key instead of the extension

number directly.

·Follow Me Prompt

When set Follow me to Transfer to number on the extension page (e.g. when 500 is busy, transfer to 501), while 500 is busy, the call will be transferred to

501. If „Enable Follow Me Prompt‟ choosing yes, there will be prompt „please wait while trying to look at the person you are calling‟ before transferring the call. Otherwise, the call will be transferred directly without any prompt. Default: Yes.

·Music on hold for Follow Me

Choose to play default music-on-hold, ringing tone or stay mute while „Follow Me‟.

·Invalid Phone Number Prompt

Configure the prompt when the dialed phone number is invalid.

·Busy Line Prompt

Configure the prompt when the dialed phone number is busy.

·D ial Failure Prompt

Configure the prompt when dial failed due to conjunction no-available channel.

2) Extension Preferences

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·User Extensions The default value is 500 to 616

·Ring Group Extensions The default value is 620 to 629

·Paging Group Extensions The default value is 630 to 639

·Conference Extensions The default value is 640 to 659

·IVR Extensions The default value is 660 to 679

·Queue Extensions The default value is 680 to 689

6.6.2 Business Hours

Business hours including „holiday configuration‟ is used to control the incoming calls, we can configure it in this page.

Figure 6-54

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1) General

·Enable or Disable Business Hours

Click it to enable it or not on web directly

·Enable Office Closed Timing

By dialing *81 (*81 is default) on an extension will force the office time closed for the device whatever the general setting is.

·Enable Office Timing

By dialing *82 (*82 is default) on an extension will force the office time enalbed for the device whatever the general setting is.

·Disable Office (closed) timing

By dialing *081 (*081 is default) on an extension will disable the Office Timing or Office Closed Timing.

2) Add office hours

You can setup the business hours here.

3) Add Holiday

You can setup the holidays here. If a time period is configured as both Holidays and office hours, it will be treated as Holidays.

6.6.3 Feature Codes

There are many feature codes available in MyPBX, which allow users to dial from extension side to realize the exact feature