XYZ Robot Diver User Manual

Construct of Your Imagination

DIVER

01

Important notes:

• This toy is not intended for children under age 3.

• This toy contains small parts. Keep away from children under 3 years old of age to avoid choking.

• Keep this toy away from fire. Use under adult supervision.

• This toy has a WIFI video camera. Do not use this toy for any illegal purposes.

• Stop use immediately if the toy overheats. Consult the customer service hotline or contact your

nearest distributor.

• Do not throw this product. Use as directed in the user manual.

Warning:

• Non-rechargeable batteries are not to be recharged.

• Rechargeable batteries are to be removed from the toy before being charged.

• Rechargeable batteries are only to be charged under adult supervision.

• Different types of batteries or new and used batteries are not to be mixed.

• Batteries are to be inserted with correct polarity.

• Exhausted batteries are to be removed from the toy.

• Uses alkaline batteries.

• Insert batteries correctly following the user manual.

• Replace batteries following the user manual.

• Do not short circuit the batteries.

• Remove the batteries when depleted or after long periods of non-use.

• Do not throw batteries into fire.

• Do not mix old and new batteries.

• In the event of battery leakage, avoid the leaked fluid coming into contact with skin and eyes. In

case of contact with the skin, wash copiously with soap and water. In case of contact with the
eyes, rinse copiously with cold water and consult a doctor.

Safety Guideline

02

Certification

Regulatory Compliance Information

USA

Federal Communications Commission (FCC)

FCC ID: 2AB9WW01

This device complies with part 15 of FCC Rules. Operation is subject to the following two
conditions:

(1) This device may not cause harmful interference, and

(2) This device must accept any interference received, including interference that may
cause undesired operation.

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at their own expense.

No Unauthorized Modifications

Unauthorized modification may void the equipment authorization from the FCC and will void the
warranty.

Japan

技術基準適合証明

XXX-XXXXXX

技術基準認証済みの無線裝置を內

蔵

SRRC (China)

China Ministry Industry and Information Technology (CMIIT)

本设备包含型号核准代码（分别）为: CMIIT ID: 2015DJ2435的无线电发射模块。

03

Certification

Taiwan Wireless NCC Information

CCAF15LP0280T

1

本產品內含射頻模

CCAF15LP0280T

1

低功率電波輻射性電機管理辦法

第十二條

經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻率、加大功
率或變更原設計之特性及功能。

第十四條

低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並
改善至無干擾時方得繼續使用。

前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機須忍受合法通信或工業、科學
及醫療用電波輻射性電機設備之干擾。

CE

You can help protect the environment!

Please remember to respect the local
regulations: hand in the non-working
electrical equipments to an appropriate
waste disposal centre.

0700

Environmental Conditions:
Working Temperature: 0 ~ 40℃
Working humidity: 65+/-20%RH

Hereby, XYZprinting, Inc. declares that this Wheeled Robot, W-01, is in compliance with the
essential requirements and other relevant provisions of Directive 1999/5/EC.

Environment friendly disposal

04

Table of Contents

Getting Started ............................................................................... 06

Introduction ................................................................................................06

Part List ...................................................................................................... 07

Unpacking Your DIVER ............................................................................... 08

Overview ..................................................................................................... 10

DIVER Front View ..........................................................................................10

DIVER Rear View ...........................................................................................11

Installing Batteries ....................................................................................... 12

Installing MicroSD Cards ............................................................................. 14

Turning on DIVER ........................................................................................ 15

Instructions for Use........................................................................ 16

Introduction ................................................................................................16

Modes ........................................................................................................ 17

Selecting Modes ......................................................................................... 18

Auto Pilot Mode ............................................................................................. 18

Avoid Obstacles Mode ...................................................................................19

Taking Picture Mode ......................................................................................20

Customizing DIVER ..................................................................................... 21

Customizing the Matrix LED Eyes ..................................................................21

Customizing the Music ..................................................................................21

DIVER APP (iOS / Android) ............................................................ 22

Introduction ................................................................................................22

Downloading the APP ................................................................................. 23

Compatibility .................................................................................................. 23

APPLE ........................................................................................................... 23

Android ..........................................................................................................23

Connecting the DIVER ................................................................................ 24

Learn about the Menus ............................................................................... 27

Main Menu.....................................................................................................27

Adventure Time .............................................................................................28

05

Table of Contents

Patrol .............................................................................................................29

Sumo.............................................................................................................30

Music.............................................................................................................31

Albums ..........................................................................................................32

Selecting Modes ......................................................................................... 33

Adventure Mode ............................................................................................33

Patrol Mode ...................................................................................................34

Sumo.............................................................................................................36

Setting Audio .............................................................................................. 37

Support Music Specifications .........................................................................37

Keeping Your DIVER Clean ............................................................ 38

Troubleshooting .............................................................................. 39

Specifications ................................................................................. 41

Warranty .......................................................................................... 42

06

Getting Started

01

Introduction

Welcome XYZRobot DIVER

The XYZRobot DIVER is the next generation of smart edutainment for the entire family.

The DIVER is specially designed for beginners in robotics and for all kind of robotics enthusiasts.

The DIVER can be easily programmed, and includes Bluetooth and WiFi connectivity for manual and
APP control. The multifunctional DIVER is equipped with a light sensor for line-tracking, Matrix LED
eyes, and a speaker for personalization.

This guide contains all information related to the XYZRobot DIVER series.

DIVER offers the following operation modes:

• Auto pilot mode

• Obstacle avoidance mode

• Line tracking mode

Diver important features:

• Wi-Fi Camera

• LED Matrix

• Servo Motors (head, waist)

• Speaker

• DC Motors

• MicroSD Card

07

Getting Started

01

Part List

DIVER

QUICK START GUIDEAA BATTERIES

08

Getting Started

01

Unpacking Your DIVER

1. Open the box.

2. Remove the batteries from the plastic shell.

3. Flip down the plastic shell as shown in the following illustration.

09

4. Pull the plastic shell out of the box.

5. Remove DIVER from the plastic shell.

6. Remove the plastic cover from the Matrix LED eyes.

CAUTION:

To prevent damage, do not pull the arms more than 30 degrees back, or 60 degrees forward.

01

Getting Started

10

Getting Started

01

Overview

DIVER Front View

1
2

3

4

5

No. Menu Description

1 Camera 640 * 480

2 Matrix LED Eye 5 * 7 LED matrix

3 Speaker 2 W speaker

4 IR Sensor Sensor for preventing collision

5 Light Sensor Sensor for line tracking

11

01

Getting Started

DIVER Rear View

1

2 3 4

5

6

7

No. Menu Description

1 DC jack Connect power supply (optional)

NOTE: If the adapter is used as a disconnect device, the socket

outlet must be installed near the equipment and must be
easily accessible.

2 MicroSD slot Insert microSD card

3 Micro USB Connect to computer for programming

4 Component Cover Remove to access I/O ports

5 Power Button Press to turn DIVER on or off

6 Battery Cover Remove to install the batteries

7 Mode Button Press to switch modes

12

Getting Started

01

Installing Batteries

CAUTION:

• Do not mix old and new batteries.

• Remove exhausted batteries from the remote control.

• Make sure the power button is off.

• Risk of explosion if battery is replaced by an incorrect type.

• Dispose of used batteries according to instructions.

1. Press the release button on the battery cover.

2. Remove the battery cover.

3. Disconnect the battery holder from the cable and remove the battery holder from DIVER.

13

4. Insert the batteries into the battery holder. Make sure the batteries are aligned properly (positive

marking to positive terminal, negative marking to negative terminal).

5. Align the battery holder with the slot on DIVER.

6. Connect the cable to the battery holder.

7. Replace the battery cover on DIVER.

01

Getting Started

14

Installing MicroSD Cards

The microSD slot is designed for microSD cards for the purpose of playing sounds when DIVER is on.
Only .WAV formatted files are supported.

The following microSD card types are supported:

• microSD card

• microSDHC card

1. Push and slide the component cover on DIVER to remove.

2. Locate the microSD slot on DIVER.

3. Hold the microSD card with the arrow pointing towards the slot, and carefully slide into the slot

until it clicks in place.

4. Replace the component cover on DIVER.

CAUTION:

Do not force a microSD card into the slot. Orient the microSD card prior to insertion. Forcing a
microSD card into the slot may cause damage to the slot and the microSD card.

Getting Started

01

15

Turning on DIVER

Once the battery is installed, DIVER is ready for a functional test.

1. Place DIVER on a clean flat surface before starting.

2. Press the power switch to turn on DIVER.

Once powered up, the LEDs light up and DIVER speaks.

3. Press the switch button on the backside of the head to switch modes.

01

Getting Started

Hello!

Nice to meet you.

16

Introduction

After installing the batteries no further component installation is required for use. The XYZRobot
DIVER is designed for beginners and for all kind of robotic enthusiasts. The next generation of smart
edutainment for the entire family.

The DIVER is specially designed for beginners in robotics and for all kind of robotics enthusiasts. The
DIVER can be easily programmed, and includes Bluetooth and WiFi connectivity for manual and APP
control. The multifunctional DIVER is equipped with a light sensor for line-tracking, Matrix LED eyes,
and a speaker for personalization.

This guide contains all information related to the XYZRobot DIVER series.

Instructions for Use

02

17

02

Instructions for Use

Modes

The DIVER has 5 basic modes.

Mode Description

System Error When battery is low, DIVER stops all activity and says “I’m hungry!”.

Auto Pilot The DIVER speaks and moves randomly every 5 seconds.

Avoid Obstacles Press the Mode button once. DIVER chooses a random direction

to travel in. When DIVER encounters an obstacle, it says “Oh, no!”
and changes direction to avoid the obstacle. When DIVER reaches
its destination, it says “Play with me!”. When DIVER cannot reach its
destination within 10 seconds, it says “Ber Ber Ber!”.

Taking Picture Press the Mode button twice. DIVER spins in a complete circle to try

and find a line. The DIVER follows the line and plays sounds when
changing more than 22.5 degrees in any direction.

NOTE: For DIVER to follow the line easily, it must have a strong color

contrast with the floor.

Remote Control Use when Bluetooth is connected.

18

Instructions for Use

02

Selecting Modes

Auto Pilot Mode

Press the Power button to turn on DIVER.

Auto Pilot mode is the default mode. In this mode, speech and actions are random.

19

Avoid Obstacles Mode

1. Press the Power button to turn on DIVER.

2. Press the Mode button once to switch to the Avoid Obstacles mode.

In Avoid Obstacles mode, DIVER moves randomly, while avoiding obstacles.

02

Instructions for Use

x1

20

Taking Picture Mode

1. Press the Power button to turn on DIVER.

2. Press the Mode button once to switch to the Taking Picture mode.

In Taking Picture mode, DIVER follows a marked path.

02

Instructions for Use

x2

21

02

Instructions for Use

Customizing DIVER

Customizing the Matrix LED Eyes

You can customize the Matrix LED Eyes when you using the DIVER APP. See “LED Eye”

on page

28

.

Customizing the Music

Save a new .WAV file onto the microSD card to customize the sounds DIVER plays.

1. Create a new .WAV file with the speech or music you want to hear. See “Support Music
Specifications”

on page 37

for the correct .WAV format.

2. The audio file must be named using a four digit numerical designation. For a description of the
naming convention, see the following list. Select the audio file and rename it according to your
designated use.

Example: The following file is considered a musical scale sound byte.

0011.wav

Audio File Naming Convention

• 0011~0070: Scale (played when in Taking Picture Mode)

• 1001~1011: Audio response

• 1001: Hello, nice to meet you.

• 1002: I’m sorry.

• 1003: Ber ber ber ...

• 1004: Oh no!

• 1005: What’s this?

• 1006: I’m hungry.

• 1007: What do you mean?

• 1008: Let’s go.

• 1009: Play with me.

• 1010: I don’t understand.

• 1011: Ha Ha (not used in default program)

• 2001~2005: Designated music files

3. Save the .WAV file onto the microSD card.

4. Install the microSD card; see “Installing MicroSD Cards”

on page 14

.

22

The DIVER APP allows you to control and play with the wheeled robot. Through the APP you can
access various modes and access the DIVER camera to record pictures and videos.

Features:

• Supports Bluetooth connection

• WiFi camera function

• Three play modes

• Music and media playback access

DIVER APP (iOS / Android)

Introduction

03

23

03

DIVER APP (iOS / Android)

Downloading the APP

The DIVER APP supports both iOS and Android systems. Please follow these procedures to install
the APP.

Compatibility

• iOS 8.0 or later

• Android 4.3 or later

APPLE

Download link on APP Store:

[ADDRESS]

1. Tap APP Store on your smart device.

2. Tap Search at the bottom

3. Enter XYZrobot DIVER and tap Search.

Relevant applications pop up.

4. Tap XYZrobot DIVER to enter the download page.

5. Tap Download, then tap Install to download the app. Enter the password if necessary.

6. Once download is completed, tap the shortcut to open the app.

Android

Download link on Google Play:

[ADDRESS]

1. Tap Play Store on your smart device.

2. Tap Search at the top.

3. Enter XYZrobot DIVER and tap Search.

Relevant applications pop up.

4. Tap XYZrobot DIVER to enter the download page.

5. Tap Install to download the APP.

6. The “App permissions” dialogue pops up. Please read it carefully and tap ACCEPT if you agree

with the terms. Tap any area outside the pop-up message to stop downloading the app.

7. Once download is completed, tap the shortcut to open the app.

24

DIVER APP (iOS / Android)

03

Connecting the DIVER

1. Press the power switch to turn on the DIVER.

2. Open the APP.

3. Tap the DIVER and tap select.

25

03

DIVER APP (iOS / Android)

4. Enter the DIVER name and choose a representative color. Tap Done.

5. You are ready to use the DIVER.

26

DIVER APP (iOS / Android)

03

NOTE: This screen pops up when your smart device’s Bluetooth connection is off. Tap OK to turn on

Bluetooth.

27

03

DIVER APP (iOS / Android)

Learn about the Menus

There are 5 menus in the app. The following table provides a description of the menu names and a
brief description of their function.

Main Menu

1 2

3

No. Menu Description

1 Sound Tap to mute.

2 Selecting Robots Tap to disconnect the DIVER or edit a DIVER.

3 Adventure Time Tap to enter Adventure Time menu.

Patrol Tap to enter Patrol menu.

Sumo Tap to enter Sumo menu.

Music Tap to enter Music menu.

Albums Tap to enter Albums menu.

28

DIVER APP (iOS / Android)

03

Adventure Time

1 2

5 4 3

No. Menu Description

1 Back Tap to return to the previous menu.

2 Selecting Robots Show the current status.

3 Head/Waist Control Tap to change the DIVER’s head angle/waist angle.

4 LED Eye Slide to change the LED eyes.

5 Movement Control Tap to choose the DIVER direction and movement.

29

03

DIVER APP (iOS / Android)

Patrol

1 2

7 6 5

3

4

No. Menu Description

1 Back Tap to return to the previous menu.

2 Selecting Robots Show the current status.

3 Video Tap once to switch to video mode (the icon will move to the top),

then tap again to start and stop recording.

4 Photo Tap once to switch to photo mode (the icon will move to the top),

then tap again to take a photo.

5 Head/Camera Control Tap to choose the direction in which to point the head camera.

6 LED Eye Slide to change the LED eyes.

7 Movement Control Tap to choose the DIVER direction and movement.

30

DIVER APP (iOS / Android)

03

Sumo

1 2

8 7 56

3

4

No. Menu Description

1 Back Tap to return to the previous menu.

2 Selecting Robots Show the current status.

3 Specific A Programmable specific A.

4 Specific B Programmable specific B.

5 Specific C Programmable specific C.

6 Specific D Programmable specific D.

7 LED Eye Slide to change the LED eyes.

8 Movement Control Tap to choose the DIVER direction and movement.

31

03

DIVER APP (iOS / Android)

Music

1 2

8 7 6 4 35

No. Menu Description

1 Back Tap to return to the previous menu.

2 Selecting Robots Show the current status.

3 Decrease Tap to decrease the volume.

4 Increase Tap to increase the volume.

5 Next Tap to skip to the next audio file.

6 Play/Pause Tap to play or pause the audio file.

7 Previous Tap to return to the previous audio file.

8 Stop Tap to stop the audio file.

32

DIVER APP (iOS / Android)

03

Albums

1 2

4 3

No. Menu Description

1 Back Tap to return to the previous menu.

2 Selecting Robots Show the current status.

3 VIDEOS Tap to view the video recorded in Patrol mode.

4 PHOTOS Tap to view the images taken in Patrol mode.

33

03

DIVER APP (iOS / Android)

Selecting Modes

Adventure Mode

Please follow this procedure to switch to Adventure mode.

1. To connect the DIVER, see “Connecting the DIVER”

on page 24

.

2. Tap Adventure Time on the main menu.

For details on using Adventure Time mode, see “Adventure Time”

on page 28.

Tap to return the main menu.

34

DIVER APP (iOS / Android)

03

Patrol Mode

Set WiFi Notification

Before using the Patrol mode, following this procedure to pair with the Wi-Fi camera on DIVER.

1. To connect the DIVER, see “Connecting the DIVER”

on page 24

.

2. Go to Wi-Fi Settings on your smart device.

3. Select the Wi-Fi (XYZrobot-W01) to connect DIVER camera.

Bluetooth name: XYZrobot-W01
Wi-Fi name: XYZrobot-W01
Default password: 12345678

35

Activate Patrol

Please follow this procedure to switch to Patrol mode.

1. Set Wi-Fi settings, see “Set WiFi Notification”

on page 34

.

2. Open the APP.

3. Slide and tap Patrol on the main menu.

For details on using Patrol mode, see “Patrol”

on page 29.

Tap to return the main menu.

NOTE: Pressing the Mode button on DIVER will disconnect the Wi-Fi camera.

03

DIVER APP (iOS / Android)

36

Sumo

Please follow this procedure to switch to Sumo mode.

1. To connect the DIVER, see “Connecting the DIVER”

on page 24

.

2. Slide and tap Sumo on the main menu.

For details on using Sumo mode, see “Sumo”

on page 30.

Tap to return the main menu.

03

DIVER APP (iOS / Android)

37

03

DIVER APP (iOS / Android)

Setting Audio

Support Music Specifications

Item Description

MicroSD Support SPI mode, FAT32 file system

WAV File Format 44.1KHz, 16 bits, stereo, Windows PCM, no compression

ACM waveform Supported

A/mu-Law wave Unsupported

DVI/IMA ADPCM Unsupported

Microsoft ADPCM Unsupported

Windows PCM Supported

38

04

Good maintenance practices will help you to ensure DIVER has a long and productive life cycle. The
following guidelines describe good maintenance practices. Not every circumstance is covered by the
guidelines, so it is necessary to operate DIVER only in the recommended environment, to prevent
injury or damage.

Always:

• Keep DIVER in sight at all times when operating, to prevent injury to people or animals or damage

to property.

• Periodically examine DIVER to prevent potential hazards. In the event of damage, do not use

DIVER until it can be replaced or repaired.

• Place DIVER on suitable surfaces. Although DIVER can be used on a variety of surfaces, it

performs best on smooth, flat and hard surfaces.

Keeping Your DIVER Clean

39

05

Troubleshooting

I can’t get the remote controller or app communication (Bluetooth and Wi-Fi camera) to
work

1. Wireless communication may not function properly if there is insufficient power supply.

Please check the power supply.

2. Please check the APP is up to date.

DIVER keeps hitting obstacles in mode 2.

1. The obstacle is too small.

The obstacle avoidance sensors can only detect 3 points in the front of the DIVER, so if the
obstacle is too small to be detected by the sensors, the DIVER might hit it.

2. The obstacle’s color is too dark.

The obstacle avoidance sensors are IR sensors that detect reflected light to detect obstacles, so
if the obstacle’s color is too dark to reflect IR light, DIVER might hit it.

DIVER cannot follow the line.

1. The calibration motion is not correct.

The DIVER calibrates the sensor value of the line tracking sensors at the beginning of the line
tracking mode, so please put the DIVER on the line as soon as it is in line tracking mode.

2. The line does not contrast sufficiently with the surroundings.

The line detection sensors use the reflected light of the LEDs to detect the line. If the line does
not contrast sufficiently with the surroundings, the sensors cannot detect the difference between
the line and the surroundings. Please ensure the line contrasts sufficiently with the surroundings.

3. DIVER is stuck or making strange noises while walking.

Please check the rear wheel ball for foreign objects and clean it with a wet cloth or brush.

NOTE: Mode 3 line tracking should be used indoors as bright lights (e.g. sunlight) can affect its

accuracy.

DIVER keeps saying “I’m hungry!!” and won’t do any other actions.

1. The battery is low.

The battery is lower than recommended operational voltage, please change the battery.

DIVER is idle or both wheels are spinning at different speeds while walking.

1. Please check if the floor is level.

40

05

DIVER is not making any sounds.

1. Please check if the memory card has been inserted properly. See “Installing MicroSD Cards”

on page 14

.

2. Music files in the memory card must be in .WAV format and given a name using 4 digits. See

“Customizing the Music”

on page 21

.

ALERT popup shows in APP.

1. Patrol mode requires connection to the DIVER Wi-Fi Camera. Please confirm that your cellphone

Wi-Fi has been set to “XYZrobot-W01” connection.

Loading Music popup shows in APP.

1. This is normal behavior. The “Loading Music…” popup will show when you enter the page. Music

files in the memory card’s root directory will affect file reading times.

Troubleshooting

41

06

Specifications

Item Description

Button Power, Mode

I/O DC jack x 1, micro USB x 1, microSD slot x 1

MCU ATmega1280

Camera 640 x 480

Storage MicroSD (4 GB)

Speaker 2 W x 1

Sensor IR sensor x 3, light sensor x 3

Bluetooth Bluetooth 4.0

Wifi IEEE 802.11b/g/n

Battery AA alkaline battery (1.5V) x 8

Power Supply 12 V / 2 A (Optional)

APP Compatibility iOS, Android

Dimension (W x D x H) 198 x 153 x 248 mm (7.8 x 6.02 x 9.76 in.)

Weight 1 kg (2.2 lbs)

42

07

Thank you for supporting XYZprinting Inc. This product was manufactured with a high quality
design and materials. To ensure the best experience, please read the quick start guide and user
manual before use (downloadable from our website) to familiarize yourself with the proper use and
maintenance.

Services/information

Contact the original distributor or retailer of purchase or go to
http://www.xyzrobot.com/us_en/home for more information if any services covered by the warranty
are required. When providing maintenance services under warranty, XYZprinting Inc. has the right to
determine whether to fix or replace the problematic parts. After repair or replacement, the repaired
or replaced part is covered by the remaining time of the original warranty; the warranty period is not
reset.

XYZprinting Inc. is not liable for indemnification of any indirect or consequential damages (including
damage due to loss of data) experienced during the use of this product or damages caused from
improper use, modifications, or accidents. XYZprinting Inc. shall not be liable for any amount greater
than the sum of the amount for which the customer purchased this product and the required costs
associated with providing warranty services.

Warranty

1. Within one year of purchase, for any malfunction within reasonable use as defined by

XYZprinting Inc., XYZprinting Inc. will service the product free of charge upon presentation of this
warranty card. Warranty services will be provided on a separate basis for the following items:

• Peripherals and materials: (including box, packaging, batteries, motor, wheels, base, and

user manual) No warranty services provided.

2. At the time of purchase, request the retailer to fill out the product information and date of

purchase and affix their store stamp.

3. This warranty card will not be replaced if lost. Keep this card in a safe place so that you may

present it for service if needed.

4. The warranty does not cover the following circumstances. If you require maintenance,

XYZprinting Inc. will oblige after receiving suitable payment:

• Incidental damages: Damage caused by improper installation or use, such as scratches,

drops, burnt circuits, deformation due to compression, interface or pin damage, and any
other manmade damage within reason.

• Compatibility issues: Non-functional malfunctions such as conflicting appliances, user

expectations, or frequency, speed, feel, and temperature during use.

• Damage caused by force majeure (such as lightning strike, fire, earthquake, flood, war, or

other uncontrollable events).

• Service requests made after the warranty has expired.

• Malfunction due to installing software, performing maintenance, unpacking, or improper

modifications or alterations to the specifications or settings.

• Malfunction due to computer viruses.

• If the serial number is damaged, removed, or illegible or if the warranty card and product

information do not match.

Warranty

43

07

Warranty

5. Keep the original packaging for use when maintenance is required. If other packaging is used,

the robot may sustain damage during shipping. XYZprinting Inc. reserves the right to request a
service fee.

Returns/exchanges

Unopened and undamaged products can be returned within the return period. Retailers and
distributors may have different policies regarding returns. Contact the original distributor or retailer
of sale for information regarding returns. Any shipping fees or damage caused during shipping
shall be covered by the customer. Money will be refunded via the original method of payment after
XYZprinting Inc. has received the product(s) to be returned.