Xycom SXT2011 Hardware Manual

SXT2011

FLAT PANEL INDUSTRIAL MONITOR

FLAT PANEL INDUSTRIA

Hardware Guide

Revision

A

Xycom Automation Part Number 142026(A)

Trademark Information

Xycom Automation is a trademark of Xycom Automation, Inc. Brand or product names may be
registered trademarks of their respective owners. Windows is a registered trademark of
Microsoft Corporation in the United States and other countries.

Copyright Information

This document is copyrighted by Xycom Automation Incorporated (Xycom Automation) and shall
not be reproduced or copied without expressed written authorization from Xycom Automation.

The information contained within this document is subject to change without notice. Xycom
Automation does not guarantee the accuracy of the information.

United States FCC Part 15, Subpart B, Class A EMI Compliance Statement:

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely
to cause harmful interference in which case the user will be required to correct the interference
at his own expense.

Description

Manual released

Date

06/02

For European Users: WARNING

This is a Class A product. In a domestic environment this product may cause radio interference
in which case the user may be required to take adequate measures.

INSTALLATION: Electromagnetic Compatibility WARNING

The connection of non-shielded equipment interface cables to this equipment will invalidate
FCC EMI and European Union EMC compliance and may result in electromagnetic interference
and/or susceptibility levels which are in violation of regulations which apply to the legal
operation of this device. It is the responsibility of the system integrator and/or user to apply the
following directions which relate to installation and configuration:

All interface cables must include shielded cables. Braid/foil type shields are recommended.
Communication cable connectors must be metal, ideally zinc die-cast backshell types, and
provide 360 degree protection about the interface wires. The cable shield braid must be
terminated directly to the metal connector shell, ground drain wires alone are not adequate.

Protective measures for power and interface cables as described within this manual must be
applied. Do not leave cables connected to unused interfaces or disconnected at one end.
Changes or modifications to this device not expressly approved by the manufacturer could void
the user's authority to operate the equipment.

Table of Contents

1. Product Overview.........….......................................................................................... 1-1

Product Features…………………………………………….……………………………………1-1

Standard SXT2011 Features…………………………………………………………………….1-1

Parts List…………………………………………………….……………………………………1-1

Standard SXT2011 Parts List…………………………………………………………………...1-1

Manual Overview…………………………………………….…………………………………..1-2

Text Conventions Used in this Manual …………………….……………………………………1-2

Product Dimensions ……………………………………….…………………………………….1-3

Front Panel Controls …………………………………………….……………………………1-3

Product Specifications and Ratings……..………………….……………………………………1-4

Environmental……...…….……………………………………………………………………1-4

Electrical ……………………………………………………………………………………...1-4

Front Panel/Enclosure .......…….…………………………….…………………………………..1-4

Regulatory Compliance ...………………………………...…………………………………..1-4
Safety Agency Approvals ………………….…………………………………………………1-4

2. Installation ..........................................…................................................................... 2-1

Environmental Considerations …….……….……………………………………………………2-1

System Power …………...……………………………………………………………………2-1

Excessive Heat …………..….…………..……………………………………………………2-1
Electrical Noise ...…………...…………..……………………………………………………2-2

Line Voltage Variation …...……………..……………………………………………………2-2

Location and Enclosure …………...…….……………………………………………………2-2

Panel Installation …………………….……..……………………………………………………2-3

Panel Mounting Dimensions ...…………..……………………………………………………2-3

3. Monitor Settings ..............................................….......................................................3-1

Mode and Image Adjustment ……………....……………………………………………………3-1

Video Modes Supported ………………………………………………………………………3-2

Onscreen Display (OSD) Functions …………..…………………………………………………3-2

Front Panel Controls ……….…………………………………………………………………3-2
Main OSD menu …………...…………………………………………………………………3-2

4. Hardware ..............................................…...............................................…………....4-1

VGA Input Connector Pin Out …………………...…………………………………………….4-1

Back Light Replacement Procedure ……………...…………………………………………….4-1

Appendix A: Reaching Technical Support…...………...…...……...…………………………...A-1

1. Product Overview

Parts List

Xycom Automation industrial monitors meet the rigorous requirements of the plant floor
with high-resolution flat panel displays in a rugged housing with an optional resistive
membrane touchscreen. The SXT2011 flat panel monitor delivers crisp, bright text and
graphics with a low current draw, and it fits into panels that CRTs cannot.

The SXT2011 is self-contained, requiring only to be panel mounted in an appropriate
enclosure and connected to 120/240 VAC and VGA source.

Product Features

Standard SXT2011 Features

• 20.1" bright (250 Nit), easy-to-read, high contrast (300:1), color (16.7 million
colors) TFT flat panel display with SVGA (1280x1024) resolution

• Large viewing area and viewing angles (170° horizontal, 170° vertical)

• Operator input through an optional integrated high-performance (35 million touch)

touchscreen

• Front panel controls with onscreen menus (lock switch on rear of units)

• Long-lasting (50,000 hour) backlight

• Hinged design for easy backlight field replacement

• Simple mounting

• Shallow mounting depth

• Up to 50 foot cables

• Optional 19" EIA rackmount adapter plate

• NEMA 4/12 front panel, when properly mounted

• UL and cUL recognized, CE marked

• Units ship with all necessary cables and software

When you remove the SXT2011 from its shipping carton, verify that you have the parts
listed below. Save the box and inner wrapping in case you need to reship the unit.

Standard SXT2011 Parts List

• SXT2011 unit.

• Ten-foot VGA cable.

• Ten-foot serial cable (touchscreen units only).

• Documentation and Support Library CD-ROM. In addition to containing this manual,

this CD contains all drivers required by this unit (touchscreen drivers in the case of
SXT2011T units).

1-1

Manual Overview

The manual is divided in the following chapters:

• Chapter 1 – Product Overview

• Chapter 2 – Installation

• Chapter 3 – Monitor Settings

• Chapter 4 – Hardware

Text Conventions Used in this Manual

Throughout this manual, certain terms are formatted in ways that indicate what type of
object is being described. Some information is also segregated to draw attention quickly.

Titles, labels, and messages are indicated by italic text. Computer filenames and text to
be entered by the user will appear in a monospace font. Operator interfaces (such as the
Start menu button) and keyboard keys (such as Enter) appear in a narrow bold typeface.
Other text (such as the word Note) is bold to emphasize it and draw your attention to it.

Some text is segregated into Note, Caution, or Warning boxes. Notes contain extra
information that may make the nearby text, especially the text just before the note, more
understandable. Cautions contain information necessary to prevent damage to the
hardware. Warnings contain information necessary to safeguard the operator.

1-2

Product Dimensions

POWER

MENU

SEL UP

SEL DN

DEC

INC

SET

ONOOF F

UP

I

in.[mm]

20.32 [516.13]

3.65 [92.7]

17.18

[436.37]

Front Panel Controls

The front panel controls, from left to right are Menu, Select, Increment, Decrement.
Their use is detailed in Chapter 3— Monitor Settings.

1-3

Environmental

Product Specifications and Ratings

Operating Nonoperating

Thermal
Humidity

Shock
Vibration,

5-2000 Hz

Altitude

0°C to 50°C (32°F to 122°F) -20°C to 60°C (32°F to 122°F)

20% to 80% RH, noncondensing 20% to 80% RH, noncondensing
15 g peak acceleration,

11 msec duration

0.006" peak-to-peak displacement

1.0 g maximum acceleration
Sea level to 10,000 ft. (3,000 m) Sea level to 40,000 ft. (12,000 m)

Electrical

AC power: 90-264 VAC, 1.0 A, 47-440 Hz

DC power: 24 VDC, 1 A

Front Panel/Enclosure

NEMA 4/12

Regulatory Compliance

CE

• EN 55022: Class A

• EN 50082-2

30 g peak acceleration,
11 msec duration

0.015" peak-to-peak displacement

2.5 g maximum acceleration

• EN 60950

FCC

• 47 CFR, Part 15, Class A

Safety Agency Approvals

UL

• UL 1950

CUL

• CSA-C22.2, #950

1-4

2. Installation

Environmental Considerations

The rugged design of the SXT2011 allows it to be installed in most industrial
environments. Refer to the electrical and environmental specifications and tolerances
(pg. 1-4) for more detailed information.

System Power

It is a good practice to use isolation transformers on the incoming AC power line to the
system. An isolation transformer is especially desirable in cases in which heavy
equipment is likely to introduce noise onto the AC line. The isolation transformer can
also serve as a step-down transformer to reduce the incoming line voltage to a desired
level. The transformer should have a sufficient power rating (units of volt-amperes) to
supply the load adequately.

Proper grounding is essential to all safe electrical installations. Refer to the relevant
federal, state/provincial, and local electric codes, which provide data such as the size and
types of conductors, color codes and connections necessary for safe grounding of
electrical components. The code specifies that a grounding path must be permanent (no
solder), continuous, and able to safely conduct the ground-fault current in the system with
minimal impedance (minimum wire required is 18 AWG, 1 mm).

Observe the following practices:

• Separate the power and ground (P. E., or Protective Earth) cable from signal cables at

the point of entry to the enclosure. To minimize the ground wire length within the
enclosure, locate the ground reference point near the point of entry for the plant
power supply.

• All electrical racks or chassis and machine elements should be Earth Grounded in

installations where high levels of electrical noise can be expected. The rack/chassis
should be grounded with a ground rod or attached to a nearby Earth structure such as
a steel support beam. Connect each different apparatus to a single Earth Ground point
in a "star" configuration with low impedance cable. Scrape away paint and other
nonconductive material from the area where a chassis makes contact with the
enclosure. In addition to the ground connection made through the mounting bolt or
stud, use a one-inch metal braid or size #8 AWG wire to connect between each
chassis and the enclosure at the mounting bolt or stud.

Excessive Heat

To keep the temperature in range, the cooling air at the base of the system must not
exceed the maximum temperature specification (see pg. 1-4). Allocate proper spacing
between internal components installed in the enclosure.

When the air temperature is higher than the specified maximum in the enclosure (see
pg. 1-4), use a fan or air conditioner to lower the temperature.

2-1

Electrical Noise

Electrical noise is seldom responsible for damaging components, unless extremely high
energy or high voltage levels are present. However, noise can cause temporary
malfunctions that can result in hazardous machine operation in certain applications. Noise
may be present only at certain times, may appear at widely spread intervals, or in some
cases may exist continuously.

Noise commonly enters through input, output, and power supply lines and may also be
coupled through the capacitance between these lines and the noise signal carrier lines.
This usually results from the presence of high voltage or long, close-spaced conductors.
When control lines are closely spaced with lines carrying large currents, the coupling of
magnetic fields can also occur. Use shielded cables to help minimize noise. Potential
noise generators include switching components, relays, solenoids, motors, and motor
starters.

Refer to the relevant Federal, State/Provincial, and local electric codes, which provide
data such as the size and types of conductors, color codes and connections necessary for
safe grounding of electrical components. It is recommended that high- and low-voltage
cabling be separated and dressed apart. In particular, AC cables and switch wiring should
not be in the same conduit with all communication cables.

Line Voltage Variation

The power supply section of the unit is built to sustain the specified line fluctuations and
still allow the system to function in its operating margin. As long as the incoming voltage
is adequate, the power supply provides all the logic voltages necessary to support the
monitor unit.

Unusual AC line variations may cause undesirable system shutdowns. As a first step to
reduce line variations, correct any possible feed problems in the distribution system. If
this correction does not solve the problem, use a constant voltage transformer. The
constant voltage transformer stabilizes the input voltage to the systems by compensating
for voltage changes at the primary in order to maintain a steady voltage at the secondary.
When using a constant voltage transformer, check that the power rating is sufficient to
supply the unit.

Location and Enclosure

• Place the unit to allow easy access to the system ports.

• Account for the unit dimensions when selecting an installation location or enclosure

(see pg. 1-3).

• You can maintain the NEMA 4 seal by mounting the unit in an approved enclosure

that has a 14 gauge (0.075"/1.9 mm thick) steel or (0.125"/3.2 mm thick) aluminum
front face.

• Place the unit at a comfortable working level.

• Mount the unit in an upright position, if possible.

• Consider locations of accessories such as AC power outlets and lighting (interior

lighting and windows) for installation and maintenance convenience.

• Prevent condensation by installing a thermostat-controlled heater or air conditioner.

• Avoid obstructing the airflow to allow for maximum cooling.

• Place any fans or blowers close to the heat-generating devices. If using a fan, make

2-2

sure that outside air is not brought inside the enclosure unless a fabric or other
reliable filter is used. This filtration prevents conductive particles or other harmful
contaminants from entering the enclosure.

• Do not select a location near equipment that generates excessive electromagnetic

interference (EMI) or radio frequency interface (RFI) (equipment such as high-power
welding machines, induction heating equipment, and large motor starters).

• Do not place incoming power line devices (such as isolation or constant voltage

transformers, local power disconnects, and surge suppressers) near the system. The
proper location of incoming line devices keeps power wire runs as short as possible
and minimizes electrical noise transmitted to the unit.

• Make sure the location does not exceed the unit's shock, vibration, and temperature

specifications (see pg. 1-4 for specifications).

• Install the unit so it does not cause a hazard from uneven mechanical loading.

• Incorporate a readily accessible disconnect device in the fixed wiring on permanently

connected equipment.

• Avoid overloading the supply circuit.

Panel Installation

This monitor should be mounted in and used where NEMA 4 and NEMA 12 type
enclosures are employed. When mounted properly, the monitor meets or exceeds the
sealing requirements set forth in the NEMA 4 and NEMA 12 specifications. The monitor
uses "U"-shaped clips and a special gasket to achieve the proper seal.

To install the monitor, make a cutout per the diagram below in one of the walls of your
NEMA enclosure. Enclosures made of heavier gauge metal work better in that they won't
deform or bend as easily when the monitor's sealing gasket is compressed. Next hold the
monitor in place while you install the mounting clips. Tighten the clips in a cross pattern.
This will help to develop an even pressure on the sealing gasket. Tighten the clips to the
point were the back of the monitor's front bezel just begins to contact the front of the
NEMA enclosure.

Caution: Do not over tighten, because overtightening can cause damage to the monitor
which can result in loss of seal integrity.

Panel Mounting Dimensions

19.55" +/- .02"

[496.57 +/- .51]

16.40" +/- .02" [416.56 +/- .51]

mm

mm

2-3

3. Monitor Settings

Mode and Image Adjustment

Not all video controllers produce exactly the same video output levels or the same timing. The
following procedure can be used to select the desired video mode as well as optimize your
monitor’s image quality. When adjusting your monitor, the use of video test software such as
DisplayMate for Windows by SONERA Technologies can be very beneficial.

The SXT2011 automatically adjusts to most incoming video signals. Usually, only brightness,
contrast and phase need to be adjusted by the user. “On Screen Programming” helps make
setup and adjustment of these settings easy. The menus are selected and the menu items are
adjusted using the buttons located on the monitor’s front panel. These buttons are enabled or
disabled by a rocker switch labeled “SET UP” located on the side of the monitor. This feature is
provided to inhibit tampering once the monitor is in actual use. Turn the SET UP switch to the
‘On’ position to enable set up and adjustment. If you are using a “Plug and Play” operating
system adjust your desktop display settings to the following before connecting the SXT2011 to
your computer:

Vertical Refresh: 60 Hz
Resolution: 1280 x 1024

If you are using a “Plug and Play” operating system, the monitor type and default settings are
automatically detected by the operating system. If you are not using “Plug and Play”, set your
monitor type to:

Manufacture: (Standard monitor type)
Model: Super VGA 1290 x 1024 @ 60 Hz
Vertical Refresh: 60 Hz
Resolution: 1280 x 1024

Once the monitor is powered up, press the menu button. After the On Screen Display (OSD)
menu appears select the “Brightness and Contrast” function by continuing to depress the menu
button until it’s graphic is highlighted.

Once this graphic is highlighted, the following image will appear:
Brightness Increase/decrease panel brightness level, total: 100 steps
Contrast Increase/decrease panel contrast level, total: 100 steps

Use the ⇑ and ⇓ buttons to select either contrast or brightness. Now use ⇐ and ⇒ buttons to set
the desired level. Once brightness and contrast have been set the phase should be adjusted.
Continue pressing the menu button until “Frequency and Phase” graphic is highlighted.

Once this graphic is highlighted, the following image will appear:

Frequency Adjust the image horizontal size
Phase Fine-tune the data sampling position (adjust image quality)

Use the ⇑ and ⇓ buttons to select phase. Now use ⇐ and ⇒ buttons to fine-tune the image
quality. After completing this adjustment, exit the set up menu by either waiting about five
seconds without further button depressions or by hitting the menu button and scrolling until the
Exit graphic is highlighted.

Once the following graphic is highlighted press the ⇒ to exit.

3-1

Video Modes Supported

Onscreen Display (OSD) Functions

Rate (KHz)

VESA VGA
(640x480)

IBM (720x400) 31.5

VESA SVGA
(800x600)

VESA XGA
(1024x768)

VESA SXGA
(1280x1024)

31.5

37.9

37.5

43.3

37.9

35.1

37.9

48.1

46.9

53.7

48.4

56.5

57.5

60.0

68.7

35.5

64.0

78.1

80.0

Vertical Sync
Rate (KHz)

60
72
75
85
70
85
56
60
72
75
85

60
70
72
75
85
87

60
72
75

Dot Freq.
(MHz)

25.175

31.500

31.500

36.000

28.322

35.500

36.000

40.000

50.000

49.500

56.250

65.000

75.000

75.000

78.780

94.500

44.900

108.000

135.000

135.000

Expansion FactorMode Horizontal Sync
Vertical Horizontal

2 2

1.7 1.7

1.5 1.5

1.25 1.25

1 1

Front Panel Controls

The front panel controls, from left to right are Menu, Select, Increment/ Decrement, Power.

Menu: Turns on the onscreen menu. Also steps to the next menu group.
Select: These buttons highlight and select menu items. They also increase or decrease brightness.
Increment and Decrement: These buttons are used to scroll through menu items or to
adjust settings. They also increase or decrease contrast.
Power: Power on LED.

Main OSD menu

This menu is opened with the Menu button. The following icons are displayed with their
labels appearing in the top blue bar of the menu screen.

* Displayed in PC Mode only.
**Displayed in Video Mode only.

Menu Item Description

Brightness/Contrast

Color Temperature

Brightness

Contrast

9500K / 8000K /

6500K / 5000K

Increase/decrease panel brightness level, total: 100 steps
Increase/decrease panel brightness level, total: 100 steps

Adjust the warmness of the image displayed. The higher
temperature the coolest image looks like. The lower
temperature the warmest image looks like.

3-2

Video Adjustment**

Frequency&Phase*

Video System**

Color

Tint

Sharpness

Video Type

Frequency

Phase

AUTO

NTSC/NTSC 4.43

PAL/PALM

SECAM

Adjust video color level
Adjust video tint level
Adjust video image sharpness level
Change bandwidth to match the source (DVD/VCR)
Adjust the image horizontal size
Fine tune the data sampling position (adjust image quality)

automatic detection of NTSC and PAL
system (not applicable in SECAM system)
manual select NTSC system
manual select PAL system

Select video

system and

input signals

manual select SECAM system

Status*

Position

Rotation**

Picture in Picture*

Video Scaling**

Display graphic information: resolution and frequency

Image up/down

Image left/right

Use ⇑ and ⇓ to move the image vertically
Use ⇐ and ⇒ buttons to move the image horizontally

Rotates the image from landscape format to portrait format.

PIP Size

PIP Source

Select PIP window size: close, size 1, size 2, size 3
Select video source to be displayed in PIP window:
Auto – automatic detection of Composite or S-video
Comp – manual select composite video only

advanced settings:

Brightness

Contrast

Sharpness

Color

SVid – manual select S-video only
Adjust the image brightness of the PIP window
Adjust the image contrast of the PIP window
Adjust the image sharpness of the PIP window

Tint

Adjust the tint of the image of the PIP window
Adjust the color of the image of the PIP window

Use the ⇑ and ⇓ arrow keys to select the following scaling modes:

Normal, Letterbox, Letterbox with Subtitles

Nonlinear Scaling Modes: Horiz Clipping / Horiz Offset / Horiz Stretch / Vert
Clipping / Vert Offset / Vert Stretch

Use the ⇑ and ⇓ arrow keys to choose a scaler mode.
Use the ⇐ and ⇒ arrow keys to modify a following scaler parameters.

One to One :

Horizontal Pan

Vertical Pan

Graphic Scaling*

Language

Video Source

Fill Screen : enable full screen expansion for lower resolution Image

Fill to Aspect ratio : enable fill screen expansion for lower resolution image
according to aspect ratio.

Nonlinear Scaling Modes : Horiz Clipping / Horiz Offset / Horiz Stretch / Vert
Clipping / Vert Offset / Vert Stretch

Select OSD menu language display. (English only).
Select the input video signal: Analog RGB / Component Video/

Composite Video / S-Video

3-3

Utilities

User Setting:

User Timeout

DPMS

Auto Source Select

Adjust the OSD menu timeout period in a step of 5 seconds
Disable/Enable the DPMS function
Off / Low / High (disable or enable video source deletion)

OSD Setting:

OSD Horz Position

OSD Vert Position

OSD Background

Freeze Frame

Move the OSD menu horizontally
Move the OSD menu vertically
Translucent / Opaque

Freeze the image (use “⇒” button)

Enable the zoom in function on the image displayed.
Use “⇒” button to zoom in the image.

Zoom Level

Use “⇐ “button to decrease the zoomed image.
Horizontal Pan:
Vertical Pan:

Direct Access #1

Define the hot key function (⇐ and ⇒) for one of the
following adjustments : Brightness / Contrast / Volume /
Freeze / Zoom / Video Source*

Direct Access #2

Define the hot key function (⇑ and ⇓) for one of the
following adjustments : Brightness / Contrast / Volume /
Freeze / Zoom / Video Source*
* By pressing the hot key, the source is in sequence of
Analog RGB/Component Video/Composite Video/S-Video.

Display Orientation Normal / Horizontal Inverse / Vertical Inverse / Inverse

Calibrate RGBgain Color Calibration (DISPLAYED IN PC MODE ONLY)

Load Factory

Defaults

Recall factory default settings

Volume

Exit Menu

Adjust the audio volume level (functions only if the audio add-on installed).

Pressing the ⇒ exits the main menu

3-4

4. Hardware

VGA Input Connector Pin Out

Back Light Replacement Procedure

Signal Name 15-pin D-Shell (Female)

Red 1
Green 2
Blue 3

GND-Digital 5
GND-Red return 6
GND-Green return 7
GND-Blue return 8

GND-Digital 10

Hsync 13
Vsync 14

After 50,000 hours of use, the two lamps used for LCD back lighting may become dim or
burn out. You may return the monitor to Xycom for lamp replacement or you can order
new lamps and follow the procedure below to install them. You can perform the lamp
replacement procedure without removing the monitor from the NEMA enclosure where it
is mounted, but you should do this only in a clean environment. Otherwise, the procedure
is better performed at a service bench.

4

9

11
12

15

1. TURN THE MONITOR POWER OFF AND DISCONNECT THE LINE CORD

2. Loosen the four thumbscrews that hold the back of the monitor on.

3. Separate the two halves of the monitor. If the unit is equipped with a touchscreen,

you will have to disconnect its cable.

4. The lamps are mounted in small plastic carriers that slide in the right side of the LCD

display at the top and bottom edges.

5. Note their orientation and then unplug the two sets of lamp wires (3" pink and white

silicone wires) from the nearby inverter.

6. Look in the hole where the lamp is presently installed and note the small black

locking tab on the front side of each hole. With a small slotted screwdriver, depress
the tab while carefully pulling on the wires and slide the lamps outward. Discard the
old lamps.

4-1

7. Carefully slide the new lamps fully into place noting the top lamp has a small triangle

molded in the end where the wires protrude. Similar triangles a stamped in the LCD
sheet metal near the top hole.

8. Reconnect the lamp wires to the inverter. These are keyed connectors permitting

insertion in only one orientation.

9. You may now want to clean the LCD and the inside of the monitor window or

touchscreen with a slightly damp soft cloth.

10. Carefully reunite the two monitor halves remembering to reconnect the touchscreen

cable if the unit is so equipped.

11. The lamp replacement procedure is now complete.

4-2

Appendix A – Technical Support

Reaching Technical Support

Xycom Automation Technical Support offers a variety of support options to answer any
questions on Xycom Automation products and their implementation.

Refer to the relevant chapter(s) in your documentation for a possible solution to any
problem you may have with your system. If you find it necessary to contact Technical
Support for assistance, please have the following information at your fingertips:

1. Serial number and model number.

2. The operating system type and version (i.e., Microsoft Windows NT version 4.0).

3. Exact wording of system error messages encountered.

4. Any relevant output listing from the Microsoft Diagnostic utility (MSD) or other
diagnostic applications.

5. Details of attempts made to rectify the problem(s) and results.

6. The log number assigned from Xycom Automation Technical Support if this is an
ongoing problem.

7. The name of the Technical Support Engineer with whom you last spoke, if known.

Internet Access

Xycom Automation provides both World Wide Web and e-mail access via the Internet.
To access the Xycom Automation Home Page, use http://www.xycom.com . This page
contains the newest product datasheets, references by industrial sector, and application
notes.

Email
To reach Xycom Automation Technical Support via email: [email protected]

Phone

You can reach Xycom Automation Technical Support via phone: [phone]

Fax

You can fax your questions to Xycom Automation Technical Support at: 734/429-1010

A-1

142026(A)

Xycom Automation, Inc.
750 North Maple Drive
Saline, MI 48176

734-429-4971 • Fax: [phone]
http://www.xycom.com