Xutel ExChange
Analog Phone User Manual
Version 1.0
Xutel ExChange
Xutel ExChange
Analog Phone User Manual–v1.0 02/11/05
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Xutel ExChange
Table of Contents
Xutel ExChange Analog Phone User Manual ......................... .................................................................................................................3
Accessing Xutel ExChange Features............................................................................................................................................................................ 3
Place Call (Internal or External Call) ............................................................................................................................................................................................................... 3
Put a Call on Hold .............................................................................................................................................................................................................................................. 3
Transfer a Call ..................................................................................................................................................................................................................................................... 3
Set up a Conference Call.................................................................................................................................................................................................................................... 3
Call Park ............................................................................................................................................................................................................................................................... 3
Call Forward (All Calls)...................................................................................................................................................................................................................................... 4
Disable Call Forward ALL ................................................................................................................................................................................................................................ 4
Call Forward (Busy)............................................................................................................................................................................................................................................4
Disable Call Forward (Busy) ............................................................................................................................................................................................................................. 4
Call Forward (No Answer)................................................................................................................................................................................................................................ 4
Disable Call Forward (No Answer) ................................................................................................................................................................................................................. 5
Call Pickup ........................................................................................................................................................................................................................................................... 5
Do Not Disturb .................................................................................................................................................................................................................................................. 5
Disable Do Not Disturb.................................................................................................................................................................................................................................... 5
Last Number Redial............................................................................................................................................................................................................................................ 5
Accessing Voice Mail at the office ................................................................................................................................................................................................................... 5
Accessing Voice Mail from outside the office ............................................................................................................................................................................................... 5
Selective Call Forwarding .................................................................................................................................................................................................................................. 6
Call Block ............................................................................................................................................................................................................................................................. 6
Anonymous Call Rejection................................................................................................................................................................................................................................ 6
Using an Authorization Code ........................................................................................................................................................................................................................... 6
Using Billing Codes ............................................................................................................................................................................................................................................6
Call Back Queuing ..............................................................................................................................................................................................................................................7
Speed Dial (Abbreviated Dial).......................................................................................................................................................................................................................... 8
Analog Phones and the Web Portal .............................................................................................................................................................................. 9
Call Control.......................................................................................................................................................................................................................................................... 9
Click to Call through the Logs and Directories ............................................................................................................................................................................................. 9
Reassign Phone ................................................................................................................................................................................................................................................... 9
XutelExchange
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Xutel ExChange
Xutel ExChange
Xutel Exchange features can be accessed using an analog phone. Using the * key and the # key will allow you to access features like call transfer, do not disturb
and call forwarding. It is important to read the manufacturer’s phone instruction book to understand specific features about your particular analog phone.
To access Company and Personal Directories, Call Logs, and Call Treatment features, use the Web Portal interface.
Analog Phone User Manual
ACCESSING XUTEL EXCHANGE FEATURES
Action Step 1 Step 2 Step 3 Step 4
Contact your system
administrator to clarify the
number of digits required for
dialing in your office.
Avoid putting a conference
call on Hold. All participants
will hear music or beeping.
• Repeat these steps to
add additional parties to
the conference.
NOTE: You can retrieve a
parked call from any phone
in the system that has the
PARK feature available.
Place Call
(Internal or
External
Call)
Put a Call on
Hold
Transfer a
Call
Set up a
Conference
Call
Call Park
• Pickup handset, or
• Refer to phone
manufacture’s manual for
additional information on
your phone’s features (i.e.
speaker button, line
buttons, etc.)
• During the call, press the
FLASH button
• Press the FLASH button
to initiate the transfer
• During a call, press the
FLASH button
• This will place the caller
on hold
• You will hear a dial tone
• During an active call, press
the FLASH button
• Dial the outbound number
using the keypad
• Be sure to dial access number
for outside line (if required)
• To return to the call, press the
FLASH button again
• Dial *08 + the number you
want to transfer the call to
• Dial the number of the party
you wish to add to the
conference
• Dial * 05 • To retrieve a Parked call,
• To dial an internal
extension, dial on the last 4,
5 or 6 digits of the internal
phone number.
NOTE: Putting a call on Hold
generates music or beeping
tone.
• Hang up to complete the
transfer
• When the party answers,
press the FLASH button to
add them to the call
pickup the handset
• Dial * 25
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Action Step 1 Step 2 Step 3 Step 4
Call Forward
(All Calls)
Disable Call
• Pickup the handset
• Dial 72 #
• Pick up handset • Dial 73# or 72## • Hang up
• Dial the number you want all
your calls forwarded to, then
• Press #
• Hang up
Review: 72# +number+#
NOTE: Be sure to enter the
number exactly as you would if
you were calling the number
(including any access numbers
for outside lines)
NOTE: The next time you
pick up the phone to place a
call, you will hear “
Forward, Forward
remind you that the Forward
feature is activated
Forward ALL
Call Forward
(Busy)
Disable Call
• Pickup handset
• Dial 76#
• Pickup handset • Dial 77# or 76## • Hang up
• Dial the number you want
your calls forwarded to when
your phone is busy, then
• Press #
• Hang up
Review: 76# +number+#
NOTE: The next time you pick
up the phone to place a call;
you will NOT be reminded that
the Forward When Busy feature
is activated.
NOTE: Calls forwarded to
an outside number that are
unanswered, will roll to voice
mail at the forwarded
destination (if available).
Calls forwarded to an
internal number that go
unanswered, will be rolled to
your voicemail (if available).
Forward
(Busy)
Call Forward
(No Answer)
• Pickup handset
• Dial 78#
• Dial the number you want
your calls forwarded to when
your phone is busy, then
• Press #
• Hang up
Review: 78# +number+#
NOTE: The next time you pick
up the phone to place a call;
you will NOT be reminded that
the Forward When Busy feature
is activated.
NOTE: Calls forwarded to
an outside number that are
unanswered, will roll to voice
mail at the forwarded
destination (if available).
Calls forwarded to an
internal number that go
unanswered, will be rolled to
your voicemail (if available).
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Forward,
” to
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Action Step 1 Step 2 Step 3 Step 4
Disable Call
Forward (No
Answer)
Call Pickup
Do Not
Disturb
Disable Do
Not Disturb
Last Number
Redial
Accessing
Voice Mail at
the office
Accessing
Voice Mail
from outside
• Pickup handset • Dial 79# or 78## • Hang up
• As a phone rings at an
extension within your call
group
• Pickup handset
• Dial * 04
• Pickup handset
• Dial * 04
• Pickup handset • Dial * 07
• Pickup handset
• Dial *09
• Pickup handset
• Dial your Xutel phone
number
• Pickup your handset • Dial * 06
• Begin speaking with the
caller
• You will hear the phone pulse
3 times and then a dial tone
• This indicates the Do Not
Disturb feature has been
activated
• You will hear the phone pulse
3 times and then a dial tone
• This indicates the Do Not
Disturb feature has been
deactivated
• The phone will redial the last
number called
• The system will prompt you to
enter your voice mail password
followed by the # sign.
• When the voice mail system
answers, press *
NOTE: The next time you pick
up the phone to place a call,
you will hear “
Private
Do Not Disturb feature is
activated
NOTE: If your analog phone
has a redial button, use it
referring to the manufacturer’s
manual.
• Once you have entered
• Enter your password • To navigate, follow
” to remind you that the
your password, use the
voice mail menu to access
messages, recordings, etc.
Private, Private,
NOTE: When Do Not
Disturb and Call Forwarding
are activated, you will hear
Private, Forward Private,
“
Forward, Private,
Forward
”
voicemail menus
the office
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Action Step 1 Step 2 Step 3 Step 4
NOTE: When call blocking is
activated for a specific number,
the caller will hear a recorded
message that you are not
accepting calls.
NOTE: The caller gets a
message that the party does not
accept anonymous or blocked
calls
Selective Call
Forwarding
Call Block
Anonymous
Call Rejection
Using an
Authorization
Code
Using Billing
Codes
• Pickup handset
• Press *63 or *83
• A voice prompt indicates
whether Selective Call
Forwarding is enabled or
disabled
• Pickup handset
• Dial *60 or *80
• A voice prompt indicates
whether Call Block is enabled
or disabled
• Pickup handset
• Dial *77
• Access an outside line by
picking up the handset
• Press 9 #
• Pickup handset
• Place a call to the party you
wish to speak to
• Press 1 – to enable
or disable Selective
Call forwarding
• Press 2 – to change
the forwarding #
• Press 3 – to hear the
forwarding #
• Press 4 – to add
callers to the
forwarding list
• Press 1 – to enable
or disable Call Block
• Press 2 – to add last
call received to the
list
• Press 3 – to add a
new # to the list
• Hang up
• Enter the
authorization code
NOTE: This code must
be obtained from your
VoicePipe
administrator
• During the call, dial
• Press #
TM
system
* 02 plus Billing
Code number, then
• Press 5 – to hear the list
• Press 6 – to remove callers
from the list
• Press 7 – to repeat the menu
options
• Press * - to return to the
previous menu
• Press 4 – to hear the current
list
• Press 5 – to delete numbers
from the Blocked list
• Press * - to repeat the menu
• Pickup handset
• To disable, Dial *87
• Hang up
• When the correct code is
entered, you will hear the dial
tone
• Enter the number you wish
to call
NOTE: Billing codes are
assigned by your Xutel exChange
system administrator
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Action Step 1 Step 2 Step 3 Step 4
Call Back
Queuing
• If an outgoing line is
unavailable
• Dial *10
• Hang up
• When a line becomes
available, the system
calls your extension
with a system ring
(two short rings)
• Answer the call to have the
system automatically dial the
number for you
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Speed Dial (Abbreviated Dial)
Speed dial can be configured in several ways:
o Personal Directory entries on the Xutel ExChange Web Portal; just Click to Call an entry
o Setting up Abbreviated Dial list. Access the abbreviated dial by using a Star Code + the two (2) digit number you assigned to represent the number
The Xutel ExChange Abbreviated Dial feature provides a flexible option for enabling up to 99 abbreviated dial numbers that you can configure. These numbers will
not be available via the Xutel ExChange Web Portal.
Setup Abbreviated Dial
1. Dial 75#
2. The system voice prompt will lead you through the steps to setup an abbreviated dial number
a. Press 1 to program an abbreviated dial
b. Press the digits (00-99) you wish to use as the Abbreviated Dial or press * to exit
c. Enter the number you want to assign to this Abbreviated Dial code then press #. REMEMBER to enter any outbound dial digit required
d. Press the # key to save or press the * key to exit without saving
Using an Abbreviated Dial Code
1. Press *3 + the Abbreviated Dial Code for the number you want to reach
2. Press the Dial soft key and pickup the handset to complete the call
Delete an Abbreviated Dial Code
1. Dial 75#
2. The system voice prompt will lead you through the steps to setup an abbreviated dial number.
a. Press 1 to program an abbreviated dial.
b. Press the digits of the Abbreviated Dial you wish to delete followed by the # key.
c. A voice prompt will announce that no number has been entered, press the # key again.
d. Hang up to complete the delete.
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ANALOG PHONES AND THE WEB PORTAL
An analog phone can access most of the features available on the Xutel ExChange web portal. However, some features function differently on the analog phone.
In order to use an analog phone to place and receive calls, the phone must be attached to a device that will convert the analog signal. In most cases, analog
phones are connected to the Ata port. If this is not possible, check the Xutel ExChange Approved Phones list for other approved devices.
For the most part, analog phones can access all of the robust features on the Xutel ExChange system. The following is a list of features that function differently when
using an analog phone with your Xutel ExChange extension.
Call Control
Because the Xutel ExChange system has no way to send a signal to an analog phone telling the device to go off-hook, a user must follow these steps to use
Call Control to setup a call:
1. Enter a number into the dial field of the Call Control window
2. THEN, go off-hook
3. Then click DIAL to place the call.
• Once a call is up, a user can access all the other features through the Call Control window, including transfer, conference, park, pickup,
release, and hold.
Click to Call through the Logs and Directories
• Follow the same steps in the Call Control section. Be sure to go off-hook before you click to call on the number listed in the Log or
Directory
Reassign Phone
• Because an analog extension does not have a MAC address, analog extensions cannot be reassigned using the Reassign tab under the
Options menu.
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