XtendLan TC-M101 User Manual

XtendLan TC-M101 Zero Client Desktop Solution -- Administrator Manual

XtendLan TC-M101 Zero Client

Desktop Solution

Administrator Manual

This document introduces how to use XtendLan TC-M101 Zero Client and the specific functions of Windows MultiPoint Server 2012.

If you need to learn more about windows MultiPoint Server 2012 or expect to get more information after reading this document, you may visit the product homepage of Microsoft Windows MultiPoint Server at:

http://www.microsoft.com/windows/multipoint/default.aspx

XtendLan TC-M101 Zero Client Desktop Solution -- Administrator Manual

CONTENTS

Using MultiPoint Manager .............................................................. 4

Functions in the "Home" Tab: ........................................................ 5

Function 1: Edit server settings ................................................... 5

Function 2: Restart the computer .................................................. 6

Function 3: Shut down the computer ............................................... 6

Function 4: Switch to console mode ............................................... 6

Function 5: Enable disk protection ................................................ 7

Function 6: Add client access licenses ............................................. 7

Function 7: Remove client access licenses .......................................... 7

Function 8: Remap all stations ................................................... 8

Function 9: Save connection settings to file ......................................... 8

Function 10: Add or remove MultiPoint servers ...................................... 9

Function 11: Add or remove personal computers ..................................... 9

Function 12: MultiPoint on the web ............................................... 9

Functions in the "Stations" Tab ...................................................... 10

Function 13: Identify station .................................................... 11

Function 14: Suspend ......................................................... 11

Function 15: Log off .......................................................... 11

Function 16: Rename station .................................................... 11

Function 17: Configure station .................................................. 12

Function 18: Split station ....................................................... 12

Function 19: Suspend all stations ................................................ 12

Function 20: Log off all stations ................................................. 12

Function 21: Start identifying all stations .......................................... 13

Function 22: Stop identifying all stations .......................................... 13

Functions in the "Users" Tab ........................................................ 13

Function 23: Change full name .................................................. 14

Function 24: Change password .................................................. 14

Function 25: Change level of access .............................................. 14

Function 26: Delete user account................................................. 14

Function 27: Add user account .................................................. 15

Functions in the "Virtual Desktops" Tab ............................................... 15

Functions in the "Network Stations" Tab .............................................. 17

Function 32: HotKey setting .................................................... 19

XtendLan TC-M101 Zero Client Desktop Solution -- Administrator Manual

Function 33: Failover by host ................................................... 19

Function 34: Failover by station ................................................. 20

Function 35: Start scan ........................................................ 20

Function 36: Select all ......................................................... 20

Function 37: Unselect all ....................................................... 20

Function 38: Assign to this server ................................................ 20

Function 39: Change location name .............................................. 20

Function 40: Network setting ................................................... 21

Function 41: Rename client name ................................................ 21

Function 42: Restart device ..................................................... 21

Function 43: Update firmware ................................................... 21

Function 44: Release station .................................................... 21

Function 45: Select all ......................................................... 21

Function 46: Unselect all ....................................................... 22

Using MultiPoint Dashboard ............................................................ 23

Introduction to Tab A: ............................................................. 24

Introduction to Tab B (Home): ...................................................... 25

Function B1: Block/Unblock .................................................... 26

Function B2: Set message for the "Block" feature ................................... 26

Function B3: Start/Stop/Configure ............................................... 26

Function B4: Project/Stop ...................................................... 26

Function B5: Launch/Close ..................................................... 27

Function B6: Send/Dismiss ..................................................... 27

Function B7: Take control ...................................................... 27

Function B8: Enlarge Selected/Change Size/Show ................................... 28

Introduction to Tab C (Systems): .................................................... 28

Annex: Troubleshooting and Log Collection ............................................... 30

Troubleshooting .................................................................. 30

Log Collection & Analysis ......................................................... 30

XtendLan TC-M101 Zero Client Desktop Solution -- Administrator Manual

Home

Functional Module

Function

Description

Function 1

Edit server settings

Combination of a group of functions

Function 2

Restart the computer

Function 3

Shut down the computer

Function 4

Switch to console mode

Function 5

Enable disk protection

Important function

Function 6

Add client access licenses

Important function

Function 7

Remove client access licenses

Important function

Function 8

Remap all stations

Function 9

Save connection settings to file

Function 10

Add or remove MultiPoint servers

Important function

Function 11

Add or remove personal computers

Function 12

MultiPoint on the web

Using MultiPoint Manager

Allowing centralized management, MultiPoint Manager is a management tool for IT administrators, and running MultiPoint Manager requires administrator permissions.

It's recommended to create a desktop shortcut to "C:\Program Files\Windows MultiPoint Server\WmsManager.exe" in order to facilitate your future use.

Run WmsManager and you will find the following modules of MultiPoint Manager: "Home", "Stations", "Users", "Virtual Desktops" and "Network Stations".

XtendLan TC-M101 Zero Client Desktop Solution -- Administrator Manual

Functions in the "Home" Tab:

Function 1: Edit server settings

This function is a combination of a group of functions, including:

 Specify the mode for installing patches or updates  Help make Windows MultiPoint Sever better (H). Sign up for Customer Experience

Improvement Program.

 Allow one account to have multiple sessions (M)  Allow this computer to be managed remotely (R)  Allow monitoring of this computer's desktops (D)  Always start in console mode (S)  Do not show privacy notification at first user logon  Assign a unique IP to each station (U)

XtendLan TC-M101 Zero Client Desktop Solution -- Administrator Manual

Important

The scenario in which each station is assigned with a unique IP address: By default, each of all stations uses one network adapter for external communication. When certain third-party C/S or B/S based applications are used and the server-side program doesn't permit multiple same IP addresses, this feature must be enabled. To enable this feature, Windows Multipoint Server 2012 host computer can only use one network adapter and needs to enable DHCP service. After enabling this feature, for the network applications initiated by different stations, the server-side program will consider such applications as initiated from different IP addresses from multiple different devices.

Function 2: Restart the computer

You may restart the local host computer with this feature, or remotely restart other managed host computers. In order to remotely restart other managed host computers, you will first need to use Function 10 to add multiple MultiPoint servers to one MultiPoint Manager for centralized management.

Function 3: Shut down the computer

You may shut down the local host computer with this feature, or remotely shut down other managed host computers. In order to remotely shut down other managed host computers, you will first need to use Function 10 to add multiple MultiPoint servers to one MultiPoint Manager for centralized management.

Function 4: Switch to console mode

On the physical host computer, there are two ways for the administrator to log on Windows MultiPoint Server 2012: console mode and station mode.

Console mode is a kind of host maintenance mode. In the console mode, no zero client will be able to communicate with the host computer.

XtendLan TC-M101 Zero Client Desktop Solution -- Administrator Manual

Important

Function 5: Enable disk protection

This feature allows restoring the system to the status point when disk protection was enabled after you restart the host computer, thus protecting the host computer from viruses and malicious programs and saving your time on the resulting maintenance.

Enabling disk protection will need to restart the computer and add a virtual disk named "DpReserved".

 Before enabling this feature, make sure the C: drive still has 50% free space + 10G free space on

any other drive.

Function 6: Add client access licenses

To access the host computer, each zero client desktop needs one client access license (CAL). Each server can support up to 20 clients. You can select from three different kinds of client access licenses: product key, open license and other volume licensing programs.

If you select "Open license" or "Other volume licensing programs", you can also seamlessly expand the licenses. For example, if you add 10 CALs for the first time and now you need to expand to 15 CALs, you may add new CALs directly and Windows MultiPoint Server 2012 will automatically accumulate the effective CALs for you.

After the total number of CALs reaches the upper limit of 24, the system won't allow you to add more licenses.

CALs are permanent licenses. You can only add 20 ACLs to the system at a time instead of 24 ACLs. This is because Microsoft sells such

licenses in quintuplets.

Function 7: Remove client access licenses

Unless your existing CALs have expired or become unusable, before removing CALs, make sure you still have the paper/electronic license label of such CALs or you have the system backup containing such CALs.

Please use this feature with caution, or else you may encounter the loss of software assets.

XtendLan TC-M101 Zero Client Desktop Solution -- Administrator Manual

Important

Function 8: Remap all stations

This function is not important. This function is useful for other types of client connection modes used by Windows MultiPoint Server

2012. For example, in the scenario of USB-zero-client-connected stations or multiple direct-video-connected stations, it's easily to encounter the wrong mapping of mice and keyboards. In such a case, you will need to remap all stations and operate the mouse and keyboard once at each station to recognize the correct mouse and keyboards.

XtendLan TC-M101 Zero Client is a self-adaptive network zero client supporting the self-adaptation of USB keyboard and USB mouse. There is no need to remap all stations.

Function 9: Save connection settings to file

You can save settings to three kinds of connection files:

 Create a MultiPoint Manager connection file (M)  Create a MultiPoint Dashboard connection file (D)  Create a remote station connection file (S)

After creating the connection files, you can save these files to another PC or laptop computer and then directly run these files on such PC or laptop computer to access varied remote applications. This mode allows the user to log on Windows MultiPoint Server 2012 through the Remote Desktop Protocol (RDP) and perform management task and applications.

"Create a MultiPoint Manager connection file (M)" and "Create a MultiPoint Dashboard connection file (D)" are the applications of Microsoft RemoteApp technology.

"Create a remote station connection file (S)" is the application of Microsoft standard remote desktop technology.

It shall be noted that:  RemoteApp technology displays applications running on a remote desktop, while standard remote

desktop technology displays the entire remote desktop.

 The teacher may access remote applications with local PC or laptop computer, but one CAL will still

be needed.

 RemoteApp technology requires RDP7.0 or above versions.

 A local PC or laptop computer running Win7 operating system can support RemoteApp directly; a

local PC or laptop computer running Windows XP SP3 will need to install RDP7.0 client update patch in order to support RemoteApp.

Download URL: http://support.microsoft.com/kb/969084

XtendLan TC-M101 Zero Client Desktop Solution -- Administrator Manual

Important

If this link fails, please search for patch KB969084 and download manually.

Function 10: Add or remove MultiPoint servers

You can add physical or virtual MultiPoint servers on the same subnet to the MultiPoint Manager of one MultiPoint server for centralized management.

 To allow centralized management of MultiPoint servers, make sure all servers are running the same

version of MultiPoint Manager. If you need to install or upgrade the Network Stations, make sure other host computers are running the same version of MultiPoint Server (or having the same functions).

 It's recommended to have multiple administrators implementing the centralized management of

MultiPoint servers at the same time, so as to avoid the conflicts in management.

Function 11: Add or remove personal computers

You can add physical or virtual computers running Win7 or Win8 Enterprise Edition on the same subnet to the MultiPoint Manager of one MultiPoint server for centralized management.

The Win7 or Win8 computer to be managed must have started WinRM (Windows Remote Management) service and the user must be the local/domain administrator of that desktop.

Function 12: MultiPoint on the web

If your network environment supports Internet access, click this feature will connect to the official website of Microsoft Windows MultiPoint Server.

XtendLan TC-M101 Zero Client Desktop Solution -- Administrator Manual

Stations Note: You need to utilize the "Network Stations" module to log the zero client into Windows MultiPoint

Server 2012.

Functional Module

Function

Description Function 13

Identify station

Important function

Function 14

Suspend

The feature appearing after selecting the non-first station

Function 15

Log off

The feature appearing after selecting the non-first station

Functions in the "Stations" Tab

To use the features of this module, you will need to utilize the "Network Stations" module to log the zero client into Windows MultiPoint Server 2012.

XtendLan TC-M101 Zero Client Desktop Solution -- Administrator Manual

Function 16

Rename station

Important function

Function 17

Configure station

Important function

Function 19

Split station

Function 19

Suspend all stations

Function 20

Log off all stations

Function 21

Start identifying all stations

Function 22

Stop identifying all stations

Important

Function 13: Identify station

To better identify the zero clients connected, we can identify stations. After identifying the station, the desktop of zero client will indicate the station name and the host computer to which the station is connected.

Function 14: Suspend

Select one station to suspend this station. This operation won't jeopardize user's desktop and desktop data within 5 minutes. The user may restart XtendLan TC-M101 Zero Client and reconnect to the host computer.

Function 15: Log off

Select one station to log off this station. This operation will forcibly terminate the application programs being run by the user and jeopardize the data that haven't been saved.

Function 16: Rename station

To better manage the connected zero clients, you can rename those connected zero client stations, such as "Group 2, Class 3, Grade 3" or other names that are easy to identify and manage.

 Renaming stations in the "Stations" module is a system-embedded feature. The corresponding

name data are stored with the system. If you have changed the host computer, you will have to

XtendLan TC-M101 Zero Client Desktop Solution -- Administrator Manual

Important

rename the stations again.

Function 17: Configure station

In most cases, to quickly display the operation interface to the user, there is no need to enter username and password. You can utilize the feature of "Configure station" to configure the auto-logon of user account.

 Renaming stations in the "Stations" module is a system-embedded feature. The corresponding

name data are stored with the system. If you have changed the host computer, you will have to rename the stations again.

Function 18: Split station

This function is not important, and is special feature targeting direct-video-connected stations. It's not applicable to XtendLan TC-M101 zero clients.

 In certain education-related scenarios, due to the reason of insufficient budgets, it's impossible to

provide one monitor for each student. Through this feature, we can split a large-sized monitor into two Windows desktops to be used by two students.

 The size of your monitor shall be 21" at the least, or else the station cannot be split.

Function 19: Suspend all stations

This feature will suspend the user desktop of all stations, and then users can only proceed with the subsequent logoff operation.

Function 20: Log off all stations

This feature will log off the user desktop of all stations. It will forcibly terminate the application programs being run by the user and jeopardize the data that haven't been saved.

XtendLan TC-M101 Zero Client Desktop Solution -- Administrator Manual

Users

Functional Module

Function

Description

Function 21: Start identifying all stations

This feature will globally identify all stations connected to the host computer.

Function 22: Stop identifying all stations

After executing Function 21, you can use this feature to return to the normal Windows desktop.

Functions in the "Users" Tab

XtendLan TC-M101 Zero Client Desktop Solution -- Administrator Manual

Function 23

Change full name

Function 24

Change password

Function 25

Change level of access

Important function

Function 26

Delete user account

Important function

Function 27

Add user account

Important function

Function 23: Change full name

You can rename the existing user with a descriptive name. For example, you can rename account "S01" with the full name of "Xiao Ming" in order to easily identify this user.

Function 24: Change password

Change the password for the selected user.

Function 25: Change level of access

You can configure three user access levels:

 "Standard user (S)": A standard user can log on from any station. It's generally given to students.  MultiPoint Manager user (M): A MultiPoint Manager user can log on from any station and use

the MultiPoint Manager to manage standard users' sessions. It's generally given to teachers.

 Administrative user (A): Administrators have complete access to the MultiPoint Server and can

make any changes on the computer. It's generally given to IT administrators.

Function 26: Delete user account

This feature will delete the existing user account(s) of Windows MultiPoint Server 2012.

XtendLan TC-M101 Zero Client Desktop Solution -- Administrator Manual

Function 27: Add user account

This feature will add new user account(s) to Windows MultiPoint Server 2012. You need to select the server on which the new account will be created and assign the level of access.

Functions in the "Virtual Desktops" Tab

This module provides management functions combining the Hyper-V technology of Windows MultiPoint Server 2012 and the traditional thin clients (or cloud clients). It won't be introduced herein.

XtendLan TC-M101 Zero Client Desktop Solution -- Administrator Manual

Virtual Desktops

Functional Module

Function

Description

Function 28

Enable virtual desktops

Function 29

Create virtual desktop template

The feature appearing after enabling virtual desktops

Function 30

Import virtual desktop template

The feature appearing after enabling virtual desktops

Function 31

Disable virtual desktops

The feature appearing after enabling virtual desktops

Restart

The feature appearing after selecting the virtual desktop name

Shut down

The feature appearing after selecting the virtual desktop name

Customize virtual desktop template

The feature appearing after selecting the virtual desktop name

Create virtual desktop stations

The feature appearing after selecting the virtual desktop name

XtendLan TC-M101 Zero Client Desktop Solution -- Administrator Manual

Functions in the "Network Stations" Tab

"Network Stations" module is an important functional module.

XtendLan TC-M101 Zero Client Desktop Solution -- Administrator Manual

Network Stations

Functional Module

Function

Description

Function 32

HotKey setting

General task item The feature appearing after selecting

no client

Function 33

Failover by host

General task item The feature appearing after selecting

no client

Function 34

Failover by station

General task item The feature appearing after selecting

no client

Function 35

Start scan

General task item The feature appearing after selecting

no client

Function 36

Select all

General task item The feature appearing after selecting

no client

Function 37

Unselect all

General task item The feature appearing after selecting

no client

Function 38

Assign to this server

Device task item The feature appearing after selecting a

unconnected client

Function 39

Change location name

Device task item The feature appearing after selecting a

unconnected client

Function 40

Network setting

Device task item The feature appearing after selecting a

unconnected client

Function 41

Rename client name

Device task item The feature appearing after selecting a

unconnected client

Function

Restart device

Device task item

XtendLan TC-M101 Zero Client Desktop Solution -- Administrator Manual

The feature appearing after selecting a unconnected client

Function 43

Update firmware

Device task item The feature appearing after selecting a

unconnected client

Function 44

Release station

Device task item The feature appearing after selecting a

connected client

Function 45

Select all

Device task item The feature appearing after selecting a

connected client

Function 46

Unselect all

Device task item The feature appearing after selecting a

connected client

Important

Function 32: HotKey setting

While using Function 10 to add multiple host computers into one MultiPoint Manager, multiple hosts subject to centralized management will appear in the left pane of "Network Stations" tab.

This feature allows you to quickly locate the target hosts with hotkeys.

Function 33: Failover by host

After adding multiple host computers into one MultiPoint Manager, you can configure the failover redundant host for one selected host.

 To properly use this feature, the second redundant server must have the same performance and

access license.

 If the first host computer fails, the zero clients connected to this host computer will be

automatically diverted to the specified redundant server. The users will have one new Windows desktop.

 If the users need to have the same desktop as the previous one, you will need the feature of user

configuration file roaming. In such a case, there must be one Windows Server based domain server to one separate file server.

XtendLan TC-M101 Zero Client Desktop Solution -- Administrator Manual

Important

Function 34: Failover by station

After adding multiple host computers into one MultiPoint Manager, you can specify the failover redundant host for one selected zero client.

Function 35: Start scan

To scan XtendLan zero clients on the network. Clients found can be managed through the features provided in the "Network Stations" tab of MultiPoint Manager.

 Make sure the host computer and the clients are on the same physical subnet.  Make sure there is a DHCP server available for clients.  If the host computer and a client are on the same physical subnet but the client cannot

communicate with the host computer with its IP address, and this client still appears in the client list after 2-3 minutes, you can then utilize Function 40 to configure the correct IP address for this client.

Function 36: Select all

Select all unconnected zero clients.

Function 37: Unselect all

Unselect all unconnected zero clients.

Function 38: Assign to this server

Assign the selected zero client to the designated server.

Function 39: Change location name

This feature allows you to describe the location of zero client, such as "F/3, Lab Bldg. 1".

XtendLan TC-M101 Zero Client Desktop Solution -- Administrator Manual

Important

Function 40: Network setting

Select the client to change its network setting.

 Select to use DHCP mode or static IP mode.  If choosing not to use DHCP, configure the IP address and subnet of XtendLan zero client.

 The change to network setting will be saved on XtendLan zero client.

Function 41: Rename client name

To better manage the connected zero clients, you can rename those connected zero client stations, such as "Group 2, Class 3, Grade 3" or other names that are easy to identify and manage.

Function 42: Restart device

To forcibly restart the client device.

Function 43: Update firmware

To ensure the stability of zero clients or to support new features, you need to update the firmware of XtendLan TC-M101 zero clients. This feature is only used under particular circumstances.

Function 44: Release station

To turn the status of zero client from "connected" to "unconnected".

Function 45: Select all

Select all successfully connected zero clients.

XtendLan TC-M101 Zero Client Desktop Solution -- Administrator Manual

Function 46: Unselect all

Unselect all successfully connected zero clients.

XtendLan TC-M101 Zero Client Desktop Solution -- Administrator Manual

Using MultiPoint Dashboard

MultiPoint Dashboard is management tool for teachers and conference moderators. It allows the management of student desktops.

Running MultiPoint Dashboard requires Dashboard user permissions or administrator permissions. MultiPoint Dashboard contains three functional tabs, namely the drop-down button, "Home" tab and

"Systems" tab.

XtendLan TC-M101 Zero Client Desktop Solution -- Administrator Manual

Tab A

Functional Module

Function

Description

Function A1

Log off users

You can log off the user if the user desktop encounters abnormities of application programs.

Function A2

Help

Help file (English)

Function A3

Exit

Exit MultiPoint Dashboard

Introduction to Tab A:

XtendLan TC-M101 Zero Client Desktop Solution -- Administrator Manual

Home

Functional Module

Function

Description

Function B1

Block/Unblock

Function B2

Set message for the "Block" feature

Function B3

Start/Stop/Configure

Web limiting

Function B4

Project/Stop

Projection

Function B5

Launch/Close

Introduction to Tab B (Home):

XtendLan TC-M101 Zero Client Desktop Solution -- Administrator Manual

Function B6

Send/Dismiss

Instant messaging

Function B7

Take Control

Assist

Function B8

Enlarge Selected/Change Size/Show

Function B1: Block/Unblock

Use the "Block" feature to block student's desktop environment and the "Unblock" feature to unblock student's desktop environment.

Function B2: Set message for the "Block" feature

Blocked student desktops will show the message you have set. The default block message is: "Blocked station".

Function B3: Start/Stop/Configure

These features allow the management and limiting of student's web access.

 To limit web access by the selected desktop/all desktops: In the actual application, it can be configured to allow accessing a specific education website only, thus limiting the web access by students. If you are using this feature for the first time, you will be prompted to configure web limiting settings.

 Stop limiting web access by the selected desktop/all desktops.  Configure web limiting: to only permit using specific sites (you can supplement the

permitted sites, including partial URL match), or to only block these sites.

Function B4: Project/Stop

 To project your desktop to the selected desktop.

Namely the teacher broadcasts to specified desktop

XtendLan TC-M101 Zero Client Desktop Solution -- Administrator Manual

 To project your desktop to the all desktops.

Namely the teacher broadcasts to all desktops.

 To project the selected desktop to all desktops.

Namely to broadcast student's operations.

Function B5: Launch/Close

 To launch one application program on the selected/all desktop(s).

By default, you can only access system-related application programs; Shortcuts to the application programs in the folder of "C:\ProgramData\Microsoft\Windows\Start Menu\Programs" will be displayed.

If you need to use this feature in class:

1. Firstly you need to install teaching related application programs;

2. From the installation directory of the application program, get the shortcut of the

application program.

3. Copy the shortcut to "C:\ProgramData\Microsoft\Windows\Start Menu\Programs".

4. Close MultiPoint Dashboard and use this feature again.

 Close this feature.

Function B6: Send/Dismiss

 Send: The teacher may send instant messages to the selected student desktop, on which the text

messages sent by the teacher will pop up. When the student responds to teacher's messages through the IM tool, the teacher can not only see the messages sent from this student, but will also find the last message from this student on the picture showing his/her desktop.

 Dismiss: The teacher may use this feature to stop displaying messages on the picture showing

student's desktop.

Function B7: Take control

Select a student desktop and click "Take control", after which the teacher can remotely operate student's desktop.

XtendLan TC-M101 Zero Client Desktop Solution -- Administrator Manual

Systems

Functional Module

Function

Description

Function B8: Enlarge Selected/Change Size/Show

To configure the appearance of student desktop.

 Enlarge the selected student desktop.  Resize all desktops (small/medium/large).  Show all student desktops (namely standard users). Select all to show the information about

online users only. You can view administrator's desktop.

Introduction to Tab C (Systems):

XtendLan TC-M101 Zero Client Desktop Solution -- Administrator Manual

Function C1

Restart

Restart the selected host computer

Function C2

Shut down

Shut down the selected host computer

Function C3

Remap selected system

Function C4

Include selected system(s)/Exclude selected system(s)

The operating host cannot exclude itself.

Function C5

Instant messaging

Function C6

Auto Launch

XtendLan TC-M101 Zero Client Desktop Solution -- Administrator Manual

Annex: Troubleshooting and Log Collection

Troubleshooting

During use, you may encounter certain application problems. Some common problems are described

below for your reference.

 1: After turning on XtendLan TC-M101, the "Getting IP ..." prompt message under the

logo won't disappear

The DHCP server fails to assign an IP address to the zero client. You need to check your DHCP

server. If you can’t resolve the problem with DHCP server, you are suggested to set the zero

client to static IP mode.

 2: After turning on XtendLan TC-M101, the "No Assign Host ..." prompt message under

the logo won't disappear

The host has encountered physical (including network) or software faults, or this zero client is not assigned to use. Please check your network environment and the network communication of zero client, or check if the zero client has been properly deployed.

 3: After turning on XtendLan TC-M101, the screen displays the logo first and then blacks

out after connecting to the host computer

During the first-time connection of zero client, the screen will black out for 10-15 seconds. This is because the video card driver of the system is giving self-adaptive output.

 4: After turning on XtendLan TC-M101, the screen blacks out during normal use

Check if the network cable of zero client is loose or not, and check the operating status of the switch.

Log Collection & Analysis

Certain logs of Windows MultiPoint Server 2012 and Zero Client 2 must be collected.

Relevant logs of Windows MultiPoint Server 2012:

Record the time point of XtendLan F20 host computer and repeat the faulty operation for several

times.

Open "C:\Program Files\Windows MultiPoint Server\" and double-click "LogCollector.exe" to run

MultiPoint Log Collector. Click "Collect Data" and then click "View Log" after data collection.

Open the directory where logs are saved, copy the log file (zip file) and email it to XtendLan together

with the operation time.

Relevant logs of XtendLan Zero Client

XtendLan TC-M101 Zero Client Desktop Solution -- Administrator Manual

Record the time point of XtendLan F20 host computer and repeat the faulty operation for several

times.

Open "C:\Program Files\WMS Zero Client Manager\", copy "WMSZeroClientService.txt" and email it

to XtendLan together with the operation time.

XtendLan TC-M101 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual