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TC-401
User Manual
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XtendLan TC-401, TC-402 User Manual

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Ultra Thin Client
TC-401 TC-402
Users’s Guide
XtendLan TC-40x – User’s Guide http://www.xtendlan.com
CONTENT
1.1 HARDWARE SPECIFICATION .........................................................................................................................3
1.2 SOFTWARE OVERVIEW .................................................................................................................................4
1.3 HARDWARE OVERVIEW................................................................................................................................5
1.4 NETWORK CONNECTION ..............................................................................................................................7
2.1 INSTALLING NETPOINT................................................................................................................................8
2.2 UNINSTALL NETPOINT...............................................................................................................................13
3.1 LOCAL NETWORK, CONNECTING BY STATIC IP ADDRESS............................................................................ 15
3.2 LOCAL NETWORK WITH DHCP SERVER .....................................................................................................19
4.1 RUNNING NETPOINT MANAGEMENT CENTER............................................................................................23
4.2 SOFTWARE SETTINGS FUNCTION ...............................................................................................................24
4.2.1 Station ..................................................................................................................................................24
4.2.2 Refresh.................................................................................................................................................24
4.2.3 List All.................................................................................................................................................. 25
4.2.4 View Screen..........................................................................................................................................26
4.2.5 Rename.................................................................................................................................................29
4.2.6 Delete...................................................................................................................................................31
4.2.7 Reset..................................................................................................................................................... 33
4.2.8 Send Mess age.......................................................................................................................................35
4.2.9 Help......................................................................................................................................................36
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com

1. Overview

Ultra thin clients TC-401, TC-402 allows connect many terminal to Windows based server. Users are connected over LAN (Ethernet) and each of them has own monitor, keyboard, mouse, simply complete desktop environment. Installation works exactly same as when user is connected directly to server and working on their desktop.
Supplied terminal services software divides the computer resources into independent sessions that give each user their own full PC experience. Best of all - you do not need to train IT staff and end users, because is very easy to setup and maintain and is compatible with standard PC applications.

1.1 Hardware specification

System
CPU Onboard processor SoC, Fanless OS Embedded OS, stored on integrated flash memory I/O 1 x PS/2 K/B, 1 x PS/2 Mouse
USB
640x480, 800x600, 1024x768 (at 60 or 75 Hz refresh rate), 1280x1024
Display
Support for 3D games or full screen home theater video applications is
Audio Stereo output via speaker port, Line-out. LAN Fast Ethernet 1 port RJ-45
Mechanical & Environment
Power Requirement +5V @ 2A Operating Temperature 0 ~ 50 C Operating Humidity 0% - 90% relative humidity, non-condensing Size (W x H x D) 168x130x25mm Weight 150g
TC-401 TC-402
1 x USB 2.0 port
Support for USB 1.1 and 2.0 Falsh
memory devices
VGA, 15-pin Dsub Connector
(at 63 Hz refresh rate)
16-bit color support.
limited.
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com

1.2 Software overview

For using of TC-40x devices is necessary to install terminal server application on host PC station/server. This station is then called as “Terminal Server”. As Terminal server could act any computer which is supporting following operating systems:
Supported operating systems for host computer:
• Windows 2003 Server
• Windows 2000 Professional
• Windows XP-Professional
• Windows XP Home
Minimal hardware configuration:
• CPU performance equivalent Intel Pentium 2.4GHz, 512MB memory
Recommended host hardware:
• Up to 20 connected client is recommended CPU 2.4-3.2GHz
• Over 20 clients is recommended Xeon CPU or multi core CPU.
• Each client takes about 30MB of operating memory (at least). Is recommended to be installed on host
over 1GB memory when over 10 clients is connected
• Load of communication protocol is not significant for host PC design. Decision should be based
accordingly with planned applications and their needed computer resources (as memory, disk space etc.)
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com

1.3 Hardware overview

Rear panel of TC-401, TC-402
LAN 10/100Base-TX RJ-45
Power button
DC power jack
PS/2 mouse green color
PS/2 keyboard
Audio line out
VGA port
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com
Right panel of TC-402 only:
USB 2.0 port
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com

1.4 Network connection

To use thin clients TC-40x is necessary to connect them into your local network. Interconnect TC-40x through your Ethernet switch or hub with PC station or server where will be installed Netpoint terminal application.
Please connect monitor, keyboard and mouse into their ports on TC-40x.
Windows
XP/2003
PC station
or
PC server
Ethernet
Switch
TC-401 with
monitor/keyboard/mouse
TC-401 with
monitor/keyboard/mouse
TC-401 with
monitor/keyboard/mouse
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com

2. Installing the Software

2.1 Installing NetPoint

1. Turn on the Host PC and insert the Software Installation CD into the CD drive after your computer boots up.
2. The installation program will start automatically. If not, browse the CD, double click “setup.exe”.
3. Please make sure to DISABLE or UNINSTALL any Anti-Virus or Firewall software that may be ru the background. Security software or this type has been tested and known to interfere with the installation and operation of our product. Click “Next”.
nning in
4. R
ead the contents of the readme file and click “Next”.
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com
5. Once the license agreement window appears, check “I agree with the above terms and conditions” and click “Next”. If you do not agree with the license agreement, click “Cancel” to finish the process.
6. Select the installation default folder and click “Next”. The “program Files” is the default installation folder.
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com
7. After collecting of Help Information, program files will be copied to the hard disk drive.
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com
8. Hardware Installation, click “Continue Anyway”.
9. Hardware Installation, click “Continue Anyway”.
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com
10. Installation completed.
11. NetPoint has been successfully installed! Click “Finish” to complete the installation.
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com
12. Click “Yes” to restart your computer now.

2.2 Uninstall Netpoint

To uninstall the software, follow these steps: 1. Click “Start”, click “All Programs”, click “NetPoint”, and then click “Uninstall ”.
2. When NetPoint remove wizard window appears, click “Next”.
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com
3. Click “Yes” to removed the NetPoint programs.
4. NetPoint is being deleted.
After the programs have been removed from your computer, Please restart your computer now.
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com

3. Setting up Network Configurations

If your computer is using Windows® 2000 or XP o r 2000 serv er or server 20 03 and has a ne twork ad apter, you have to configure the network to connect with any TC-40x series terminal(s). To configure your computer’s network configurations, please refer to the following:

3.1 Local network, connecting by static IP address

To connect by using a switch, you have to set a static IP address on both the TC-40x series terminal and the Host PC. To configure an IP address as static, follow these steps:
1. Click “Start” and click “Control Panel”. (In Windows® 2000, Click “Start”, click “Settings”, and then click “Control Panel”)
2. Click “Network and Internet Connections”, and then click “Network Connections”. (In Windows® 2000, double click “Network and Dial-up connections”)
3. Right click on the LAN adapter icon and select “Properties”. (In Windows® 2000, right click on the LAN adapter icon and select “Properties”)
4. Click “Internet Protocol (TCT/IP)”and click the “Properties”. (In Windows® 2000, click “Internet Protocol (TCT/IP)”and click the “Properties”)
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com
5. Check “Use the following IP address” and input the address of the IP address, subnet mask, and Default Gateway, and then click “OK”.
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com
6. Turn on the TC-40x series terminal for configuration. Click the “Setup”.
7. In the “Network” tab, check “Use Static IP address” and input the IP and Gateway address you want to use.
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com
8. In the “TS Options” tab, select “TS 2”and click “Edit” then, input the IP address of the HOST PC on the Terminal Server Network address.
9. If you are finished with the settings, click “Save”. Click “Connect” (or try again).
10. Your TC-40x series terminal should be connected to the Host PC. You are now ready to use your TC-40x series terminal.
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com

3.2 Local network with DHCP server

Typically if you use a Cable/DSL router which act as DHCP server, you can use dynamic IP addresses. If there is working as DHCP server Host PC then you can skip description of points 1.-5.
1. Click “Start” and click “Control Panel”. (In Windows® 2000, click “Start”, click “Settings”, and then click “Control Panel”)
2. Click “Network and Internet Connections”, and then click “Network Connections”. (In Windows® 2000, double click “Network and Dial-up Connections”)
3. Right click on the LAN adapter icon and select “properties”. (In Windows® 2000, right click on the LAN adapter icon and select “properties”)
4. Click “Internet Protocol (TCP/IP)” and click the “properties”. (In Windows® 2000, click “Internet Protocol (TCP/IP)”and click the “Properties”)
5. Check “Obtain an IP address automatically” and “Obtain DNS server address automatically,” and then click “OK”.
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com
6 . Turn on the TC-40x series terminal, you will see following windows. For configuration settings click the “Setup”.
7. Viewing the monitor connected to the TC-40x series terminal, the Setup window will appear. In the “Network” tab, check “Get Dynamic IP address”.
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com
8. In the “TS Options” tab, “Autodetect” would be activated as the default setting for automatic connection to the Host PC. If it is not connected properly, or if you want to run the “Fail-over” function, click the “Enable/Disable” after selecting. TS2 (or TS 3) and inputting the IP address.
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com
Note
You have to know the allocated IP address that the Host PC received automatically. You can see the IP address of the Host PC as follows: 1 Click “start” on the Host PC. Click “Run”. 2 Type “cmd” in the input box. The DOS prompt window will appear.
3 Type “ipconfig” in the DOS command line and press Enter. IP address, subnet mask, and Gateway that was allocated to the Host PC will be displayed on the screen.
4 Input the displayed IP address into Terminal server network address.
9. If you finished the setting, click “Save”, Click “Connect”. (or Try Again)
10. Your TC-40x series terminal should be connected to the Host PC. You are now ready to use your TC-40x series terminal.
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com

4. Using the Software

If you install the software, you can see the group and its program lists. To see the software group and lists, click “Start”, click “All Programs”, click “NetPoint Server”.

4.1 Running NetPoint Management Center

Using NetPoint Management Center you can control the TC-40x series terminal.
To run NetPoint Management Center, click “Start”, click “All Programs”, click “NetPoint Server”.
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com

4.2 Software Settings Function

4.2.1 Station

You can see the status of the TC-40x series terminal when connected to the Host PC.

4.2.2 Refresh

Refresh the terminal of view screen.
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com

4.2.3 List All

List all of the TC-40x series Terminal.
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com

4.2.4 View Screen

Through the NetPoint Management Center you can view the screen of the active TC-40x series selected. Users must have Administartor authority to activate this function. Administrator can see selected client or view all client simultaneously on one screen.
View Selected
1. Click “View” on the menu bar from the NetPoint Management Center. 2 Click “View Selected” for monitoring TC-40x series(s).
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com
View All
1. Click “View” on the menu bar from the NetPoint Management Center. 2 Click “View All” for monitoring TC-40x series(s).
See all connected clients desktop:
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com

4.2.5 Rename

Allow to rename connected terminal.
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com
Before Rename
After Rename
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com

4.2.6 Delete

You can delete terminal, when it disconnected from Host PC in Local Network.
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com
Click “Yes”
After Delete:
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com

4.2.7 Reset

Restores the terminal to the original setup.
Click “Yes”
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After Reset
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com

4.2.8 Send Message

This is an icon to send message from Host PC to TC-40x series terminal. (For sending messages, the user needs to have Administrative rights).
Send To One
Send message only to selected station.
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com
Send To All
Will send same message to all connected stations.

4.2.9 Help

Shows info about the NetPoint Management Center
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com

5. FAQ

Q How do I connect the TC-40x series directly to the Host PC? A Use a crossover cable to connect the TC-40x series terminal to the Host PC. You can only directly connect
one TC-40x series to a Host PC by using a LAN adapter.
Q How do I use a dynamic IP address when the Host PC is connected to a router? A A router allocates the IP address dynamically to the Host PCs and TC-40x series terminal(s). Users do not
need to set the IP address. Set the network configuration to dynamic IP address in the set up window.
Q If a router/hub is connected to the Host PC, how do I connect an TC-40x series terminal to the Host
PC with a static IP address?
A You have to allocate the static IP address of the Host PC and the TC-40x series to TC-40x series terminal(s)
through a router/hub. (Contact your network manager to get the static IP address of the Host PC)
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com
Q I am not connected and a screen displays the “DHCP server was not found” message. A TC-40x series is set to get the IP address dynamically. If you enter the setup screen of the TC-40x series by
pressing “Setup”, you can check in the “ Network” tab and make sure that the “Get Dynamic IP Address” option is selected. To use this option the router has to have DHCP server functionality activated. If you do not have a router, you have to install a Host PC that can allocate the DHCP addresses on your network. When you connect the TC-40x series directly to a Host PC, you can not use this option. In this case, select “Use Static IP address” and input IP address. Using IP router, check whether the DHCP function is activated, power is on, and LAN cable is connected. Turn off the TC-40x series terminal and wait several seconds, and then turn it back on. If you use a firewall program and certain outer protocols are blocked, you might not be able to connect to the TC-40x series terminal.
Q When I am connected to the Host PC by pressing the Connect button, the “Host unreachable…”
message appears and I can’t connect.
A If there are no PCs on a network, this message appears. Check whether the Host PC is turned on. If it is
turned on, check whether the IP address of Host PC and the Terminal sever IP address of TC-40x series are the same. You can check the IP address of the Host PC by running the ipconfig.exe command in the command line of the DOS prompt. Also, check the LAN cable connection. If you are using a hub or a router, check whether the hub or router is turned on and check the LAN cable connection. If the TC-40x series is directly connected to a Host PC and there is no problem with the network connection, refer to the following steps:
1. Click “Start” and click “Control Panel”.
2. Double click the “Network Connections” icon.
3. Right click the “Local Area Connection” icon and click “ Properties”.
4. Select the “Advanced” tab.
5. If the “Internet Connection Firewall” option is checked, click the “Settings”.
6. Remove the check for the “Remote Desktop” option in the “Advanced” tab of the “Advanced Settings” window. If you use a certain firewall program that blocks the outer connection, you can’t use your TC-40x series terminal. Turn off the TC-40x series terminal and wait several seconds, and then turn it on.
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com
Check to make sure that any third party Antivirus, Firewall, or security related programs do not interfere with our software. Please disable these programs before the initial setup.
Q My mouse works but all of the other devices do not function properly. The NetPoint Management
Center shows the station is operating well.
A This phenomenon occurs when the LAN cable is unplugged by accident or the router or switch is shut down.
In this status, the controller of TC-40x series operates the mouse, so you feel as if the station is running. By the unstable power supplied to device is not stable or other reasons, this phenomenon occurs also. Please check:
• Connection of the LAN cable.
• Operating status of the network device such as a router or switch.
• Stability of the power. (You can prevent by using UPS)
Q What games can I play? A You can run only 2D games and Internet casual games such as a java and flash type.
Refer to the list below for what is not supported through TC-40x series:
3D games that require GPU or hardware accelerator. Single user game that requires the program CD. Runs at only one registered PC and checks the IP address of the system.
Q I can’t play the video in full screen mode with the TC-40x series. A Our product shares the resources of the Host PC, so the memory and Host PC resources is limited and the
performance speed is dependant on the Host PC’s specification. Playing the video in full screen mode takes a lot of system resources. We recommend playing the video in an appropriate screen size that does not reduce the system speed. TC-40x series is designed to run applications at the office such as a surfing the Internet, word processing, or working with spreadsheets.
Q
Will this work in Windows®98?
A TC-40x series supports Windows®2000 Professional, Windows® XP Home Edition, Windows® XP
Professional, Windows®2000 Server and Windows® Server 2003 (Standard Edition/Enterprise Edition).
Q
I can’t connect the TC-40x series to the Host PC anymore.
A After you install patch files from Windows update, this can occur. Please uninstall the patch files or
download and install the updated TC-40x series software from our FTP site. It might take some time for us to upload the updated software.
Q I want to upgrade the speed of the TC-40x series. A Refer to the below items for an increase in the speed:
• Use a CPU which utilizes Hyper-Threading technologies and large L2 Cache memory size.
• Install more RAM.
• Purchase a new hard disk drive with faster access speeds. (fast rpm)
• Add more LAN adapters when multiple TC-40x series are connected through the switch.
• Reduce the number of TC-40x to Host PC by adding more Host PCs to connect.
Q In TC-40x series, message of “No Terminal Server found or not all services initialized yet, please click
on the connection list and try it again.” appears.
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com
A This message appears when there exists no Host PC with NetPoint installed in the network currently
connected. Check if NetPoint is installed in Host PC or Host PC with NetPoint installed is connected to the network.
Q Connection stops while using TC-40x series and message of “Connection was closed but your data is
not lost and applications still run at server side. Please connect Terminal Server later” appears.
A This message appears when connection stops due to problems or abnormality occurred in Host PC or
network equipment. Check Host PC or network equipment when this message appears. Unless Host PC is rebooted , existing data in the Host PC may be used as is.
Q TC-40x series can not be connected even after program installation. A This can happen in one of the following cases.
LAN cable is not connected to the Host PC with program installed. → Connect LAN cable to Host PC. LAN cable is not connected to TC-40x series → Connect LAN cable to TC-40x series. LAN cables are connected to both Host PC and TC-40x series → Verify IP settings for both Host PC
and TC-40x series. (Refer to Network setting of the user’s guide)
Q Connection stops after automatic update of host PC A Windows regularly checks for important updates and install them for you. If automatic update in the
“Security Center” of “Control Panel” is selected, update will be automatically downloaded at selected day and time without asking user. This could happen since security update files are related with NetPoint, and therefore, automatic update should not be selected by clicking “Notify me but don’t automatically download or install them” instead. NetPoint updates for new version within 3 to 7 days so that users do not have any problem in using TC-40x series.
Q Status of serial number appears as “Expired” and TC-40x series can not be connected. A This happens when user changed Host PC’s system date to the date earlier than the date Net Poin t i s in stal le d .
Change Host PC’s system date to the current date.
Q I have changed screen resolution setting in Windows, however, resolution changes after log off and on
again.
A TC-40x series itself has ability to set screen resolution. In the initial screen of TC-40x series, select “Setup”
→ “TS Options” → “Edit” and screen same as the figure shown above appears.(resolution in the figure may vary depending on the product) Resolution selected in this way becomes the basis when logging on Windows and even if user sets different resolution in Windows, resolution set in TC-40x series will override when Windows is logoff and on again. Therefore, resolution user wants should be set in TC-40x series. Click “Save” after selecting desired resolution.
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XtendLan TC-40x – User’s Guide http://www.xtendlan.com
Q Can I have the user’ s name appear when logging on TC-40x series? A Yes,you can. In the initial screen of TC-40x series, select “setup” → “TS Options” → “Edit” and screen
same as the figure appears. Name same as the one entered in the “User name” will appear on Windows logon screen. Only English is supported and password can not be set on the Windows logon screen.
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