Xorcom XP0100, XP0100P User Manual
Xorcom Ltd. www.xorcom.com
XP0100(P) IP PHONE
USER MANUAL
Xorcom Ltd. www.xorcom.com
About This Guide
Thank you for choosing this Enterprise IP Phone which is especially designed for power
users in the office environment. It features fashion and sleek design, abundant
telephony applications, broad interoperability with the popular 3rd party VoIP products,
fulfilling the VoIP deployment needs from enterprise and ITSP.
In this User Guide, you will find everything you need to quickly use your new phone. Be
sure to verify with your system administrator that your network is prepared for
configuring your IP phone. As well, be sure to read the Packing List section in this guide
before you set up and use the phone.
Declaration of Conformity
Hereby, it’s declared that this phone is in conformity with the essential
requirements and other relevant provisions of the CE, FCC.
CE Mark Warning
This is a class B device, in a domestic environment; this product may cause radio
interference, in which case the user may be required to take adequate measures.
WEEE Warning
To avoid the potential effects on the environment and human health as
a result of the presence of hazardous substances in electrical and
electronic equipment, end users of electrical and electronic equipment
should understand the meaning of the crossed-out wheeled bin symbol.
Do not dispose of WEEE as unsorted municipal waste and have to collect
such WEEE separately.
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XP0100 Enterprise IP Phone Table of Contents
I
Table of Contents
Getting Started ..................................................... 1
Packing List ................................................................................................ 1
Assembling the Phone ................................................................................. 2
Configuration and Registration ..................................................................... 5
Configuring via Web Page ....................................................................... 5
Configuring via keypad .......................................................................... 6
Overview .............................................................. 7
Keypad Instruction ...................................................................................... 7
LED Instruction .......................................................................................... 8
Icon Instruction .......................................................................................... 9
User Interface .......................................................................................... 10
Customizing Your Phone ..................................... 13
General Settings ....................................................................................... 13
Phone Status ...................................................................................... 13
Language ........................................................................................... 13
Time and Date .................................................................................... 14
Keypad Lock ....................................................................................... 14
Audio Settings .......................................................................................... 15
Volume .............................................................................................. 15
Ring Tones ......................................................................................... 16
Codec Selection .................................................................................. 17
Contact Management ................................................................................ 18
Local Directory .................................................................................... 18
Blacklist ............................................................................................. 19
Other Settings .......................................................................................... 19
Key as Send ....................................................................................... 19
Hot Line ............................................................................................. 20
Headset Prior ...................................................................................... 20
Dual Headset ...................................................................................... 21
Anonymous Call .................................................................................. 21
Auto Redial ......................................................................................... 22
Auto Answer ....................................................................................... 22
Missed Call Log ................................................................................... 23
Logo Customization ............................................................................. 23
Programmable Keys ............................................................................. 23
Live Dialpad ....................................................................................... 23
Replace Rule ....................................................................................... 24
XP0100 Enterprise IP Phone Table of Contents
II
Dial Now ............................................................................................ 24
Area Code .......................................................................................... 24
Block Out ........................................................................................... 25
Feature Synchronisation ....................................................................... 26
Push XML ........................................................................................... 26
WatchDog .......................................................................................... 26
Using the Basic Call Functions ............................ 27
Making a call ............................................................................................ 27
Call Devices ........................................................................................ 27
Call Methods ....................................................................................... 27
Password Dial ..................................................................................... 28
Call Completion ................................................................................... 29
Answering a Call ....................................................................................... 29
Answering an Incoming Call ................................................................. 29
Denying an Incoming Call..................................................................... 29
DND .................................................................................................. 29
Call Forward ....................................................................................... 30
Intercom ............................................................................................ 30
During an Active Call ................................................................................. 31
Mute .................................................................................................. 31
Call Hold ............................................................................................ 31
Call Waiting ........................................................................................ 32
Call Transfer ....................................................................................... 32
3-way Conference ............................................................................... 33
Network Conference ............................................................................ 33
Voice Mail ........................................................................................... 33
Using the Advanced Phone Functions ................. 35
Account Setting ........................................................................................ 35
TLS ................................................................................................... 35
DNS-SRV ........................................................................................... 36
Network Setting ....................................................................................... 36
PC Port Setting ................................................................................... 36
VLAN Setting ...................................................................................... 37
LLDP .................................................................................................. 37
HTTPS ............................................................................................... 38
Maintenance Tasks .................................................................................... 38
Administrator Mode ............................................................................. 38
Administrator/User Password ................................................................ 39
Reboot ............................................................................................... 39
Reset to Factory .................................................................................. 40
Export/Import Configuration File ........................................................... 40
Firmware Update ................................................................................. 40
XP0100 Enterprise IP Phone Table of Contents
III
Decryption ......................................................................................... 41
Zero-sp-touch ..................................................................................... 42
System Log Export .............................................................................. 42
PCAP Trace Export ............................................................................... 42
802.1X .............................................................................................. 43
DSS Keys Configuration ............................................................................. 43
Line ................................................................................................... 44
Speed Dial ......................................................................................... 44
BLF ................................................................................................... 45
BLF List .............................................................................................. 45
Voice Mail ........................................................................................... 46
Pick Up .............................................................................................. 46
Group Pick Up ..................................................................................... 46
Call Park ............................................................................................ 47
Intercom ............................................................................................ 47
DTMF ................................................................................................. 47
Prefix ................................................................................................. 48
Local Group ........................................................................................ 48
Conference ......................................................................................... 48
Forward ............................................................................................. 49
Transfer ............................................................................................. 49
Hold .................................................................................................. 49
DND .................................................................................................. 50
Redial ................................................................................................ 50
Call Return ......................................................................................... 50
Record ............................................................................................... 50
URL Record ........................................................................................ 51
Multicast Paging .................................................................................. 51
Group Listening .................................................................................. 52
Public Hold ......................................................................................... 53
Private Hold ........................................................................................ 53
Shared Line ........................................................................................ 53
Automatic Call Distribution (ACD) .......................................................... 54
Zero-sp-touch ..................................................................................... 54
URL ................................................................................................... 55
SNMP ...................................................................................................... 55
Action URL ............................................................................................... 56
Action URI ............................................................................................... 57
Music on Hold ........................................................................................... 58
SIP Diversion Display ................................................................................ 59
Suppress DTMF Display ............................................................................. 59
Tone Settings ........................................................................................... 60
Voice ....................................................................................................... 60
Ring ........................................................................................................ 61
XP0100 Enterprise IP Phone Table of Contents
IV
Trouble Shooting ................................................ 63
XP0100 Enterprise IP Phone Getting Started
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Getting Started
Packing List
The following components are included in your package:
Enterprise IP Phone
Phone Stand
Power Adapter
XP0100 Enterprise IP Phone Getting Started
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Handset & Handset Cord
Ethernet Cable
Quick Installation & Quick Reference
CD-ROM (Optional)
Check this list before installation to ensure that you have received each item. If you are
missing any items, contact your IP phone reseller.
Assembling the Phone
This section introduce how to assemble the phone with the components in the packing
list：
Attach the Stand
Connect Handset and Headset
Connect Network and Power
XP0100 Enterprise IP Phone Getting Started
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1) Attach the Stand, as shown below:
2) Connect Handset and Headset, as shown below:
Note:
Headset is not provided in the packing list. Please contact your distributor for more
information.
XP0100 Enterprise IP Phone Getting Started
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3) Connect Network and Power
You have two options for power and network connections. Your system administrator
will advise you on which one to use.
AC Power
1) Connect the DC plug on the power adapter to the DC5V port on the phone and
connect the other end of the power adapter into an electrical power outlet.
2) Connect the supplied Ethernet cable between the Internet port on the phone and
the Internet port in your network or switch/hub device port.
Power over Ethernet
Connect the Ethernet cable between the Internet port on the phone and an available
port on the PoE (IEEE 802.3af) compliant switch/hub
Note:
1. If in-line power is provided, you don’t need to connect the AC adapter. Make sure
the Ethernet cable and switch/hub is PoE compliant.
2. The phone can also share the network with other network device such as a PC
(personal computer). It is an optional connection.
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Configuration and Registration
If you are administrator, you need to do some simple configuration to make the phone
work. If not, please contact with your internet administrator or service provider for
more information.
Configuring via Web Page
Press on the keypad of the phone to enter the status page and find out the IP
address of IP phone. Enter the IP address (for example http://192.168.3.28) into the
address bar of web browser. The default login name and password for administrator are
admin/admin. The default login name and password for user are user/user.
Note:
Please locate your PC in the same network segment of IP phone (192.168.3.X) to
access the web configuration page. Contact your system administrator for more
information.
Network Settings
Click on Network-> Basic->WAN.
DHCP: By default the phone attempts to contact a DHCP Server in your network in
order to obtain its valid network settings, e.g. IP address, sub mask, gateway, DNS
server, etc.
Static IP Address: If your phone cannot contact a DHCP Server for any reason, you
need to enter the network settings manually via Static IP Address. Please contact your
internet administrator for more information.
PPPoE: If you are using the xDSL Modem, you can connect your phone to the internet
via PPPoE mode. Please contact your ITSP for the User Name and Password for internet
access.
Note:
Using the wrong network parameters may result in inaccessibility of your phone and
may also have an impact on your network performance. Please contact your network
administrator.
XP0100 Enterprise IP Phone Getting Started
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Account Settings
The phone attempts to register to the SIP server using the account/registrar data
provided by the automatic or manual initialization.
Click on Account->Basic, you will find the following parameters:
Field
Description
Register Status
It shows the register status of the phone.
Account Active
You can select Enabled/Disabled to set the account respectively
Label
It is showed on the LCD for users to identify the account.
Display Name
It is showed as Caller ID when making a phone call.
Register Name
It is authenticated ID for authentication, provided by ITSP.
User Name
User account information, provided by VoIP service provider.
Password
It is provided by ITSP for registration.
SIP Server
Server for registration, provided by ITSP.
When all accounts register fail, phone will display "No Service" on the idle screen.
When the phone reboot, it will register automatically. If many phones register at the
same time, this will affect the server, users can set the register power up time so that
the phone will random register automatically within the set time.
To configure the power up time via web user interface:
1) Click on Network->Advanced.
2) Scroll to Registration random field, and then enter the time in the Registration
random field.
3) Click Confirm to save the change.
Note:
Should the IP PBX (SIP registrar) require an authentication, you will be prompted to
enter the correct password. Make sure you are using the appropriate input method or
enter the password via web user interface.
Configuring via keypad
Network Settings: Press , and then press Settings-> Advanced-> Network->
WAN Port/PC Port /VLAN/Web Type/802.1x Settings to configure the network
settings.
Account Settings: Press , and then press Settings->Advanced->Accounts to
configure the account settings.
Refer to Configuring via Web Page for the parameter details.
XP0100 Enterprise IP Phone Overview
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Overview
Keypad Instruction
You can check the following list which introduces the IP phone’s keypad in details:
Power Indication LED
It will show the power status, it will be on if the phone is powered, off if the phone is not
powered，and blink when someone calls in or there is a call on mute.
Soft Key
The screen will display labels for these keys, to identify their context-sensitive
functions.
DTMF Keypad
Use the DTMF hard keys to enter numbers, letters and special characters. Depending on
the selected input mode, you can enter digits, lower / upper case or special characters.
DSS Keys
These keys are used for various functions such as Line, Speed dial, Intercom, BLF, URL,
etc. The corresponding LED will light when the assigned function is turned on.
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Navigation Keys
Press the navigation keys to navigate in the display menus, confirm or cancel actions.
Audio Device Control Keys
Use the audio device control keys to perform the following actions depending on your
phone type:
： Adjust the volume of the handset, headset, speaker and ring tone;
： Allows for hands-free communication during calls;
： Place and receive calls through an optionally connected headset, the LED will
be on when the phone is in Headset mode;
： Mute audio transmission locally during calls;
Hard Feature Keys
： Allow users to access the voicemail directly;
： Enable a setup of conference;
： Place a call on hold or resume it;
： During a call, press to transfer the current call to the third party;
： Press to enter the Dialed Calls interface, then select a record to call out.
LED Instruction
Table 1 DSS Keys set as BLF
LED Status
Description
Steady green
The monitored account is in idle status
Blinking red
There is an incoming call to the monitored account
Steady red
The monitored account is on a conversation
Off
It is not active as BLF
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Table 2 DSS Keys set as BLA (Bridged Line Appearances)
LED Status
Description
Steady green
All of the members are in idle status
Steady red
Some part(s)is seizing the line
Blinking green 300ms
Some part(s) is ring-back
Blinking red 300ms
Some part(s) is ringing
Steady orange
Some part(s) is on the phone
Blinking Orange
500ms
Some part(s) is under the public hold status, and all of the
members can retrieve the call
Blinking green 500ms
Some part(s) is under the private hold status, and only the
initiator can retrieve the call
Blinking red 500ms
In three way conference, all of the parts press hold.
Off
It is not active as BLA
Table 2 Power Indication LED
LED Status
Description
Steady red
Power on
Blinking red
There is incoming call to the device, or there is a call on mute
Off
Power off
You can configure to disable the Power Indication LED via web user interface, click on
Phone-> Features, and select Enabled from the pull-down list of Close Power Light.
Icon Instruction
The IP Phone displays different kinds of icons on its LCD. You can refer to the following
table for their meanings:
Icon
Description
Network is unavailable
Hands-free speakerphone mode
Handset mode
Headset mode
123
Numeric input mode
abc
Multi-lingual lowercase letters input mode
ABC
Multi-lingual uppercase letters input mode
2aB
Alphanumeric input mode
Voice Mail
Auto Answer
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Icon
Description
Do Not Disturb
Call Forward
Call Mute
Keypad Lock
Received Calls
Dialed Calls
Missed Calls
Recording box is full
A call cannot be recorded
Recording starts successfully
Recording cannot be started
Recording cannot be stopped
User Interface
There are two ways to customize specific options on your phones:
1. Using keypad and display on the phone.
2. Using web user interface in an Internet browser from your PC. Refer to
Configuration and Registration to access the web user interface.
In many instances, it is possible to use both the user interfaces to operate the phone
and change settings. However, are only possible via a phone or web user interface.
Please refer to the following table for differences:
Phone Options
Phone UI
Web UI
Status
--IP
--MAC
--Firmware
--Network
--Phone
--Accounts
√
√
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Phone Options
Phone UI
Web UI
Features
--Call Forward
--Call Waiting
--DSS Keys
--Key as Send
--Hot Line
--Anonymous Call
--Auto Redial Settings
--Dial Plan
--Tones
--DND Code
--Emergency
--Intercom
--Call Completion
√
√
√
√
√
√
√
√
√
√
√
Basic Phone Functions
--Language
--Time & Date
--Ring Tone
--Phone Volume
--Logo Customization
√
√
√
√
√
√
√
√
Advanced Phone Functions
--Accounts
--Network
--Keypad Lock
--Reset to Factory
--Set Admin Password
--Update
--Set AES Key
--Auto Provision
√
√
√
√
√
√
√
√
SIP Account
--User Option
--Account Active
--Label
--Display Name
--Register Name
--User Name
--Password
--SIP Server
--Register Status
√
√
√
√
√
√
√
√
√
√
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Phone Options
Phone UI
Web UI
--Server Option
--SIP Server
--SIP Server Port
--Outbound Status
--Outbound Proxy Server
--Backup Outbound Proxy Server
--NAT Traversal
--STUN Status
--STUN Server
--Missed Call Log
--Auto Answer
√
√
√
√
√
√
√
Other Features
--Messages
--History
--Directory
--Local Directory
--Blacklist
√
√
√
√
√
Note:
1. The above table only indicates most of phone functions rather than all of them.
Please refer to the relating parts for more information.
The default administrator password is admin.
XP0100 Enterprise IP Phone Customizing Your Phone
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Customizing Your Phone
General Settings
Phone Status
You can view the status of your phone using the phone user interface or the web user
interface.
This option allows you to review:
Network status: IP Address, Mac Address, Gateway, DNS, WAN, LAN, etc;
Phone status: Model, Hardware version, Firmware version, Product ID, MAC, etc;
Accounts: The 3 SIP accounts status.
To check the phone status via phone user interface:
1) Press directly to check the IP.
2) Press the navigation keys to check other information.
To view the phone status via web user interface:
Open the web browser and input the IP Address http://WAN-ip-address; Enter the
username and password (default username and password for administrator are
admin/admin), click Status to check the status.
Language
The default language of phone user interface is English. The default language of web
user interface depends on your computer’s operation system. It will automatically
match the language with your computer and browser.
It supports Simplified Chinese, Traditional Chinese, French, German, Italian, Polish,
Turkish, Portuguese, Spanish, etc. You can change the language of phone user interface
and web user interface independently.
Note:
All languages may not be available for selection. The available languages depend on the
language packs currently loaded to the IP phone. Contact your system administrator for
more information about loading language packs.
To change the language of phone user interface via phone user interface：
1) Press ->Settings->Basic->Language.
2) Press the navigation keys to select the desired language.
3) Press to save the change or to cancel.
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To change the language of web user interface via web user interface：
1) Click on Phone-> Preference.
2) Select the desired language from the pull-down list of WEB Language.
3) Click Confirm to save the change
Time and Date
The time and date appears on the idle screen of the IP phone. If the phone cannot
obtain a time and date from the SIP server, please contact your system administrator if
the time or date is incorrect. You can set the time manually or via the NTP server which
is used to synchronize the time.
To configure time and date via phone user interface:
1) Press ->Settings->Basic->Time & Date.
2) If SNTP is selected, the phone will automatically get the time from the specific NTP
Server. Press the navigation keys to select the specific options and do the relating
changes. You can set the Time Zone, NTP Server1/Server2, and DST respectively.
3) If Manual is selected, the time can be set manually. Press the navigation keys to
select the option and enter the specific date and time.
4) Press to save the change.
The time appears on the idle screen will be changed.
To configure time format via phone user interface:
1) Press ->Settings->Basic->Time & Date->Time & Date.
2) Press the Left/Right navigation keys to select a preferred time format: 12 hour or
24 hour.
3) Press to save the change.
To configure daylight saving time via phone user interface:
1) Press ->Settings->Basic ->Time & Date->SNTP.
2) Scroll to DST field, and then press the navigation keys to select the desired option.
3) Press to save the change.
To configure daylight saving time via web user interface:
1) Click on Phone->Preference.
2) Select the desired option from the pull-down list of Daylight Saving Time, and
enter other information required.
3) Click Confirm to save the change.
Keypad Lock
You can lock the keypad of your phone when you are temporarily not using it. This
function helps you to protect your phone from unauthorized use. You can lock the
following specific keys:
Menu Key: The key cannot be used until unlocked. You cannot access the
menu of the phone.
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Function Keys: The hard function keys cannot be used until unlocked. You cannot
access the History, Message, Conference, Hold, Mute, Transfer, Redial,
√, X keys, volume adjustment keys, navigation keys, DSS keys, and
the soft keys.
All Keys: All of the keys cannot be used until unlocked. You can only use the
phone to answer the incoming calls.
Lock&Answer: All of the keys except the key cannot be used until unlocked. The
incoming calls will be answered automatically and cannot end the call
by your party.
To enable keypad lock via phone user interface:
1) Press ->Settings->Advanced, enter the password, and then press .
2) Select to Keypad Lock option, and then press .
3) Press the navigation keys to select the desired keypad lock type.
4) Press to save the change or to cancel.
If keypad lock is enabled, the icon will be displayed on the top right corner of the
idle screen.
If the keypad lock type is Lock&Answer, an additional icon will be displayed
next to the icon.
To unlock the phone via phone user interface:
1) Press , you are prompted for the password.
2) Enter the password, and then press , the phone will be unlocked.
The icon will disappear from the idle screen.
3) If the keypad lock type is Lock&Answer, you should press -> Settings->
Advanced->Keypad Lock and select Disable from the Keypad Lock field to
unlock the keypad lock
To enable keypad lock via web user interface:
Click on Phone->Preference to do the relating changes. Please refer to the
instructions above for the parameters’ detail.
Note:
1. The default password for unlock is admin.
2. Users can make emergency calls when the phone is locked.
Audio Settings
Volume
Sender Volume
You can adjust the sender volume of headset/handset/speakerphone via web user
interface.
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