UC912G IP Phone
Xorcom
UC912G IP Phone
User Manual
UC912G IP Phone
Contents
1. INTRODUCTION ....................................................................................................................................... 9
COPYRIGHT ............................................................................................................................................................ 9
SAFETY INSTRUCTIONS .............................................................................................................................................. 9
CLEANING .............................................................................................................................................................. 9
2. PACKING LIST ......................................................................................................................................... 10
3. ASSEMBLY & INSTALLATION .................................................................................................................. 12
Attach the Stand ........................................................................................................................................................ 12
Connect Handset (and optional Headset) .................................................................................................................. 13
Connect Network and Power ..................................................................................................................................... 13
4. GETTING TO KNOW YOUR PHONE ......................................................................................................... 15
LAYOUT OF KEYS AND LEDS ..................................................................................................................................... 15
DESCRIPTION OF KEYS AND LEDS .............................................................................................................................. 17
ICONS ................................................................................................................................................................. 20
LED STATES ......................................................................................................................................................... 21
Power Indicator LED ..................................................................................................................................... 21
Line LED (when used as line) ........................................................................................................................ 21
BLF or BLF List Key LED (when used as BLF) .................................................................................................. 21
Shared Line LED States ................................................................................................................................. 22
Other LEDs .................................................................................................................................................... 22
USER INTERFACES .................................................................................................................................................. 24
Phone Interface Overview ............................................................................................................................ 24
LINE KEY FUNCTION OVERVIEW ................................................................................................................................ 26
HOME SCREEN ...................................................................................................................................................... 29
INITIALIZATION ...................................................................................................................................................... 30
Boot ........................................................................................................................................................................... 30
Initialization ............................................................................................................................................................... 30
Firmware Upgrade ..................................................................................................................................................... 30
Reboot ....................................................................................................................................................................... 31
Network ..................................................................................................................................................................... 31
USING THE PHONE INTERFACE.................................................................................................................................. 32
STATUS................................................................................................................................................................ 33
Viewing Phone Status ................................................................................................................................... 33
Viewing status using the phone interface .................................................................................................................. 33
Viewing status using the web interface ..................................................................................................................... 34
REGISTRATION ...................................................................................................................................................... 36
Registration using the phone Interface ...................................................................................................................... 36
Registration using the web interface ......................................................................................................................... 37
5. CONFIGURING BASIC FEATURES ............................................................................................................. 39
GENERAL SETTINGS ................................................................................................................................................ 39
Web Login ..................................................................................................................................................... 39
Administrator Password ............................................................................................................................... 40
Changing Password using the phone interface .......................................................................................................... 40
Changing Password using the web interface ............................................................................................................. 41
Language ...................................................................................................................................................... 41
Changing Language using the phone interface .......................................................................................................... 41
Screen Saver ................................................................................................................................................. 42
Enabling Screen Saver using the phone interface ...................................................................................................... 42
Disabling Screen Saver using the phone interface ..................................................................................................... 42
Enabling Screen Saver using the web interface ......................................................................................................... 43
Disabling Screen Saver using the web interface ........................................................................................................ 43
UC912G IP Phone
Customizing Text Logo using the web interface......................................................................................................... 43
Set Wake-Up Screen Saver using the web interface .................................................................................................. 44
Gray Level ..................................................................................................................................................... 44
Changing Gray Level using the phone interface ......................................................................................................... 44
Time and Date .............................................................................................................................................. 44
Configuring NTP Server .............................................................................................................................................. 44
Configuring Time & Date manually using the phone interface .................................................................................. 45
Configuring Time & Date Format using the phone interface ..................................................................................... 45
Configuring DHCP time .............................................................................................................................................. 45
Configuring NTP Server using the web interface ....................................................................................................... 45
Changing Time Zone and Date Display Format using web interface .......................................................................... 46
Changing SIP Date Override Time using the web interface ........................................................................................ 47
Changing the Account using the web interface ......................................................................................................... 48
Change Daylight Saving Time using the web interface .............................................................................................. 48
Daylight Saving Time .................................................................................................................................................. 49
LED STATUS SETTING ............................................................................................................................................. 50
Configuring LED Status using the web interface ........................................................................................................ 50
Key as Send ................................................................................................................................................... 50
Configuring Send key ................................................................................................................................................. 50
Cancelling # as Send key ............................................................................................................................................ 50
NETWORK SETTINGS .............................................................................................................................................. 51
IPv4 ............................................................................................................................................................... 51
Configuring IPv4 using the phone interface ............................................................................................................... 51
Configuring IPv4 using the web interface .................................................................................................................. 51
Configuring DHCP using the phone interface ............................................................................................................. 52
Configuring a Static IP address using the phone interface ......................................................................................... 52
Configuring PPPoE using the phone interface............................................................................................................ 52
Configuring Network using the web interface ........................................................................................................... 53
IPv6 ............................................................................................................................................................... 53
Configuring IPv6 using the phone interface ............................................................................................................... 53
Configuring IPv6 using the web interface .................................................................................................................. 54
Configuring DHCP using the phone interface ............................................................................................................. 54
Configuring Static IP Address using the phone interface ........................................................................................... 54
Configuring Network using the web interface ........................................................................................................... 55
IPv4 & IPv6 ................................................................................................................................................... 55
Configuring IPv4 & IPv6 using the phone interface .................................................................................................... 55
Configuring IPv4 & IPv6 using the web interface ....................................................................................................... 56
PC Port .......................................................................................................................................................... 56
Configuring PC Bridge using the phone interface ...................................................................................................... 56
Configuring PC Router using the phone interface ...................................................................................................... 56
Configuring Bridge using the web interface ............................................................................................................... 57
Configuring Router using the web interface .............................................................................................................. 57
CONTACT SETTINGS ............................................................................................................................................... 58
Local Directory .............................................................................................................................................. 58
Manually adding Contacts List into local directory .................................................................................................... 58
Adding contacts from History using the phone interface .......................................................................................... 58
Adding Contacts using the web interface .................................................................................................................. 59
Manually creating a Blacklist using the phone interface ........................................................................................... 59
Creating Blacklist from History using the phone interface......................................................................................... 60
Importing or exporting Contact Lists ......................................................................................................................... 60
Importing a Contact List from XML using the web interface...................................................................................... 60
Exporting a Contact List to XML using the web interface .......................................................................................... 60
Importing a Contact List from CSV using the web interface...................................................................................... 60
Exporting a CSV file of Contact List using the web interface ...................................................................................... 60
Remote Phonebook ...................................................................................................................................... 61
Setting a Remote Phonebook using the web interface .............................................................................................. 61
Checking the Contacts using the Phone interface...................................................................................................... 62
LDAP Phonebook .......................................................................................................................................... 62
Configuring LDAP using the web interface ................................................................................................................. 62
Configuring LDAP Key ................................................................................................................................... 63
Configuring LDAP Key using the web interface .......................................................................................................... 63
UC912G IP Phone
Configuring LDAP Key using the phone interface....................................................................................................... 64
Searching Contacts ....................................................................................................................................... 64
Searching for a Contact in All Contacts ...................................................................................................................... 64
Searching for a Contact in Local Contacts .................................................................................................................. 64
Search for a Contact in Remote Contacts .................................................................................................................. 65
Searching for a Contact in LDAP Contacts .................................................................................................................. 65
CALL HISTORY SETTINGS ......................................................................................................................................... 66
Call History ................................................................................................................................................... 66
Enabling History Recording using the phone interface .............................................................................................. 66
Checking Call History using the phone interface........................................................................................................ 66
Deleting Call History entry using the phone interface ............................................................................................... 67
Deleting all Call History entries using the phone interface ........................................................................................ 67
Checking Call History using the web interface ........................................................................................................... 67
Dialing from Call History using the web interface ...................................................................................................... 68
Dialing from Call History using the phone interface .................................................................................................. 68
AUDIO SETTINGS ................................................................................................................................................... 70
Ring Tone ...................................................................................................................................................... 70
Adjusting Ring Tone Type using the phone interface................................................................................................. 70
Configuring Distinctive Ring Tone using the phone interface .................................................................................... 70
Configuring Distinctive Ring Tone using the web interface ....................................................................................... 71
Volume ......................................................................................................................................................... 71
Adjusting Ring tone Volume using the phone interface ............................................................................................ 71
Adjusting Handset Volume using the phone interface .............................................................................................. 72
Adjusting Headset Volume using the phone interface ............................................................................................... 72
Adjusting Speaker Volume using the phone interface ............................................................................................... 72
Voice Mail Tone ............................................................................................................................................ 72
Play Hold Tone .............................................................................................................................................. 73
Play Hold Tone Delay .................................................................................................................................... 73
SYSTEM SETTINGS .................................................................................................................................................. 74
Dial Plan ....................................................................................................................................................... 74
Configuring Dial Plan using the web interface ........................................................................................................... 74
Dial-Now Timeout ........................................................................................................................................ 75
Configuring Dial-Now Timeout using the web interface ............................................................................................ 75
No Key Entry Timeout ................................................................................................................................... 76
Configuring No Key Entry Timeout ............................................................................................................................. 76
Emergency Call ............................................................................................................................................. 76
Configuring Emergency numberl using the web interface ......................................................................................... 76
Label Scroll.................................................................................................................................................... 77
Configuring Label Scroll using the web interface ....................................................................................................... 77
Show Missed Calls ........................................................................................................................................ 77
Configuring Show Missed Calls using the web interface ............................................................................................ 77
Auto Logout Time ......................................................................................................................................... 78
Reboot when Talking .................................................................................................................................... 78
Detect IP Conflict .......................................................................................................................................... 78
Redial Mode ................................................................................................................................................. 78
Keypad Lock .................................................................................................................................................. 79
Enabling Keypad Lock using the phone interface....................................................................................................... 79
Disabling Keypad Lock using the phone interface ...................................................................................................... 79
Enabling Keypad Lock using the web interface .......................................................................................................... 79
Disabling Keypad Lock using the web interface ......................................................................................................... 80
Suppressing DTMF Display ........................................................................................................................... 80
Suppress DTMF Display Delay ...................................................................................................................... 80
Check-Syn With Authenticate ....................................................................................................................... 80
6. OTHER FEATURES SETTINGS ................................................................................................................... 81
ACTION URL ........................................................................................................................................................ 81
Configuring Action URL using the web interface........................................................................................................ 81
SOFTKEY LAYOUT ................................................................................................................................................... 83
Configuring Soft Key using the web interface ............................................................................................................ 83
PROGRAMMABLE KEYS ........................................................................................................................................... 85
UC912G IP Phone
Configuring Programmable Key using the web interface ........................................................................................... 85
7. BASIC CALL FEATURES ............................................................................................................................ 86
PLACING A CALL .................................................................................................................................................... 86
Making a call in Handset mode .................................................................................................................................. 86
Making a call in Headset mode .................................................................................................................................. 86
Always use headset to place and answer calls ........................................................................................................... 86
Making a call in Hands-Free Speakerphone mode ..................................................................................................... 87
Making a call using Call History or Directory .............................................................................................................. 87
Making two calls with one line and one account ....................................................................................................... 87
ENDING A CALL ..................................................................................................................................................... 88
Ending a call in Handset mode ................................................................................................................................... 88
Ending a call in Headset mode ................................................................................................................................... 88
Ending a call in Hands-Free Speakerphone mode ...................................................................................................... 88
RECEIVING CALLS ................................................................................................................................................... 89
Receiving a call in Handset mode............................................................................................................................... 89
Receiving a call in Headset mode ............................................................................................................................... 89
Receiving a call in Hands-Free Speakerphone mode ................................................................................................. 89
INCOMING CALL SHOW MODE ................................................................................................................................. 90
Set Incoming Call Show Mode using the web interface ............................................................................................. 90
AUTO ANSWER ..................................................................................................................................................... 91
Enabling Auto Answer using the web interface ......................................................................................................... 91
Disabling Auto Answer using the web interface ........................................................................................................ 91
CALL HOLD ........................................................................................................................................................... 92
Holding a call in Handset mode ................................................................................................................................. 92
Holding a call in Headset mode.................................................................................................................................. 92
Holding a call in Speaker mode: ................................................................................................................................. 92
CALL TRANSFER ..................................................................................................................................................... 93
Blind Transfer ............................................................................................................................................................. 93
Attended Transfer ...................................................................................................................................................... 93
Semi-Attended Transfer ............................................................................................................................................. 93
BLF Transfer ............................................................................................................................................................... 94
Hold transfer on hook ................................................................................................................................................ 94
Hold transfer for 3-Way conference .......................................................................................................................... 94
Transfer to new call using the web interface ............................................................................................................. 95
Transfer Release Trigger ............................................................................................................................................ 96
CONFERENCE CALL ................................................................................................................................................. 97
5-way conference ...................................................................................................................................................... 97
CALL FORWARDING ................................................................................................................................................ 98
Static Call Forwarding .................................................................................................................................. 98
Configuring Forward Always ...................................................................................................................................... 98
Configuring Busy Forward .......................................................................................................................................... 98
Configuring No Answer Forward ................................................................................................................................ 98
Configuring Forward using the web interface ............................................................................................................ 99
Cancelling Call Forwarding using the phone interface ............................................................................................... 99
Cancelling Call Forwarding using the web interface ................................................................................................ 100
Dynamic Call Forwarding ........................................................................................................................... 100
Forward an incoming call when phone is ringing ..................................................................................................... 100
DIAL LAST CALLER................................................................................................................................................ 101
Configuring Call Return using the phone interface .................................................................................................. 101
Configuring Call Return using the web interface ..................................................................................................... 101
CALL BACK ......................................................................................................................................................... 102
Configuring Call Back using the web interface ......................................................................................................... 102
CALL WAITING TONE............................................................................................................................................ 103
Changing Call Waiting Tone Time using the web interface ...................................................................................... 103
HIDE CALLER ID .................................................................................................................................................. 104
Configuring Anonymous calls ................................................................................................................................... 104
Cancelling Anonymous calls ..................................................................................................................................... 104
REJECT ANONYMOUS ........................................................................................................................................... 105
Configuring rejection of Anonymous calls ............................................................................................................... 105
Cancelling rejection of Anonymous calls.................................................................................................................. 105
UC912G IP Phone
CALL MUTE ........................................................................................................................................................ 106
Mute phone during a call (including conference call) .............................................................................................. 106
DND ................................................................................................................................................................ 107
Enable Do Not Disturb (DND) using the phone interface ......................................................................................... 107
Disable Do Not Disturb (DND) using the phone interface ........................................................................................ 107
HOT LINE ........................................................................................................................................................... 108
Configuring Hot Line ................................................................................................................................................ 108
Configuring Hotline Auto Dial using the web interface ............................................................................................ 108
AUTO REDIAL ..................................................................................................................................................... 109
Configuring Auto Redial using the web interface ..................................................................................................... 109
8. FUNCTION KEYS FEATURES SETTINGS .................................................................................................. 110
LINE .................................................................................................................................................................. 110
Configuring Line using the web interface ................................................................................................................ 110
SPEED DIAL ........................................................................................................................................................ 111
Configuring Speed Dial using the phone interface ................................................................................................... 111
Configuring Speed Dial using the web interface ...................................................................................................... 111
BLF .................................................................................................................................................................. 112
Configuring a BLF Key using phone interface ........................................................................................................... 112
Configuring a BLF Key using web interface .............................................................................................................. 112
BLF LIST ............................................................................................................................................................ 114
Configuring BLF List using the web interface ........................................................................................................... 114
VOICE MESSAGES ................................................................................................................................................ 115
Configuring Voice Mail feature using the phone interface ...................................................................................... 115
Configuring Voice Mail Line Key using the web interface ........................................................................................ 115
Configuring Voice Mail Key using the phone interface ............................................................................................ 115
Leaving a Voice Mail: ............................................................................................................................................... 116
Listening to Voice Mails ........................................................................................................................................... 116
Viewing Voicemail using the phone interface .......................................................................................................... 116
DIRECT PICKUP ................................................................................................................................................... 117
Configuring Direct Pickup using the Phone interface ............................................................................................... 117
Configuring Direct Pickup using the web interface .................................................................................................. 117
GROUP PICKUP ................................................................................................................................................... 118
Configuring Group Pickup using the phone interface .............................................................................................. 118
Configuring Group Pick up using the web interface ................................................................................................. 118
CALL PARKING .................................................................................................................................................... 119
Configuring Parking using the phone interface ........................................................................................................ 119
Configuring Parking using the web interface ........................................................................................................... 119
INTERCOM ......................................................................................................................................................... 120
Configuring Intercom using the phone interface ..................................................................................................... 120
Configuring Intercom using the web interface ........................................................................................................ 120
INTERCOM BARGE ............................................................................................................................................... 121
DTMF .............................................................................................................................................................. 122
Configuring DTMF using the web interface.............................................................................................................. 122
Configuring DTMF using the phone interface .......................................................................................................... 122
Configuring DTMF using the web interface.............................................................................................................. 122
PREFIX............................................................................................................................................................... 123
Configuring Prefix using the phone interface .......................................................................................................... 123
Configuring Prefix using the web interface .............................................................................................................. 123
LOCAL GROUP .................................................................................................................................................... 124
Configuring Local Group using the phone interface ................................................................................................ 124
Configuring Local Group using the web interface .................................................................................................... 124
XML GROUP ...................................................................................................................................................... 125
Configuring XML Group using the phone interface .................................................................................................. 125
Configuring XML Group using the web interface ..................................................................................................... 125
LDAP ............................................................................................................................................................... 126
Configuring LDAP using the phone interface ........................................................................................................... 126
Configuring LDAP using the web interface ............................................................................................................... 126
XML BROWSER .................................................................................................................................................. 127
Configuring XML Browser using the phone interface .............................................................................................. 127
Configuring XML Browser using the web interface .................................................................................................. 127
UC912G IP Phone
BROADSOFT GROUP ............................................................................................................................................. 128
Configuring Broadsoft Group using the phone interface ......................................................................................... 128
Configuring Broadsoft Group using the web interface ............................................................................................ 128
CONFERENCING ................................................................................................................................................... 129
Configuring Conference using the phone interface ................................................................................................. 129
Configuring Conference using the web interface ..................................................................................................... 129
CALL FORWARDING .............................................................................................................................................. 130
Configuring Call Forwarding using the phone interface ........................................................................................... 130
Configuring Call Forwarding using the web interface .............................................................................................. 130
TRANSFER .......................................................................................................................................................... 131
Configuring Call Transfer using the phone interface ................................................................................................ 131
Configuring Call Transfer using the web interface ................................................................................................... 131
HOLD ................................................................................................................................................................ 132
Configuring Hold using the phone interface ............................................................................................................ 132
Configuring Hold using the web interface................................................................................................................ 132
GROUP LISTENING ............................................................................................................................................... 133
Configuring Group Listening using the phone interface .......................................................................................... 133
Configuring Group Listening using the web interface .............................................................................................. 133
DND ................................................................................................................................................................ 134
Configuring DND using the phone interface ............................................................................................................ 134
Configuring DND using the web interface ................................................................................................................ 134
Enabling DND feature .............................................................................................................................................. 134
Disabling DND feature.............................................................................................................................................. 134
REDIAL .............................................................................................................................................................. 135
Configuring Redial using the web interface ............................................................................................................. 135
SMS ................................................................................................................................................................. 136
Send SMS .................................................................................................................................................... 136
Sending SMS using the web interface ...................................................................................................................... 136
Sending SMS using the phone interface .................................................................................................................. 136
Set SMS Line Key ......................................................................................................................................... 137
Configuring SMS using the phone interface ............................................................................................................. 137
Configuring SMS using the web interface ................................................................................................................ 137
CALL RECORDING ................................................................................................................................................ 138
Configuring Call Recording using the phone interface ............................................................................................. 138
Configuring Call Recording using the web interface ................................................................................................ 138
URL CALL RECORDING ......................................................................................................................................... 139
Configuring URL Recording using the phone interface ............................................................................................ 139
Configuring URL Recording using the web interface ................................................................................................ 139
PAGING ............................................................................................................................................................. 140
Configuring Paging using the phone interface ......................................................................................................... 140
Configuring Paging using the web interface ............................................................................................................ 140
SHARED LINE ...................................................................................................................................................... 141
Configuring Line key as a line using the phone interface ......................................................................................... 141
Configuring Line Key as line using the web interface ............................................................................................... 141
PUBLIC HOLD...................................................................................................................................................... 143
Configuring Public Hold using the phone interface .................................................................................................. 143
Configuring Public Hold using the web interface ..................................................................................................... 143
PRIVATE HOLD .................................................................................................................................................... 144
Configuring Private Hold using the phone interface ................................................................................................ 144
Configuring Private Hold using the web interface ................................................................................................... 144
HOT DESKING ..................................................................................................................................................... 145
Configuring Hot Desking using the phone interface ................................................................................................ 145
Configuring Hot Desking using the web interface .................................................................................................... 145
Using Hot Desking using the phone interface .......................................................................................................... 145
ACD ................................................................................................................................................................. 147
Configuring ACD using the phone interface ............................................................................................................. 147
Configuring ACD using the web interface ................................................................................................................ 147
ZERO TOUCH ...................................................................................................................................................... 148
Configuring Zero Touch using the phone interface .................................................................................................. 148
Configuring Zero Touch using the web interface ..................................................................................................... 148
Using Zero Touch using the phone interface ........................................................................................................... 148
UC912G IP Phone
MULTICAST PAGING ............................................................................................................................................. 149
Sending RTP Stream ................................................................................................................................... 149
Configuring a Multicast Paging Key using the hone interface .................................................................................. 149
Configuring a Multicast Paging Key using the web interface ................................................................................... 149
Sending RTP Stream: ................................................................................................................................................ 149
Receiving RTP Stream ................................................................................................................................. 150
Paging Barge ............................................................................................................................................................ 150
Paging Priority Active ............................................................................................................................................... 150
Multicast Codec: ......................................................................................................................................... 150
Configuring Multicast Codec Key using the web interface ....................................................................................... 150
Configuring Multicast Listening Addresses using the web interface ........................................................................ 151
9. UPGRADING ......................................................................................................................................... 152
FACTORY RESET................................................................................................................................................... 152
Factory Reset using phone interface ........................................................................................................................ 152
Factory Reset using the web interface ..................................................................................................................... 152
PCAP FEATURE .................................................................................................................................................... 153
Using Pcap using the web interface ......................................................................................................................... 153
SYSTEM LOG ....................................................................................................................................................... 154
To Download System Log using the web interface .................................................................................................. 154
UPGRADE........................................................................................................................................................... 155
Firmware Upgrade using HTTP................................................................................................................................. 155
Configuring the Server Path using the web interface .............................................................................................. 155
Upgrading manually using the web interface .......................................................................................................... 156
BACKUP AND RESTORE ......................................................................................................................................... 158
Downloading the configuration file ......................................................................................................................... 158
Restoring the configuration file ............................................................................................................................... 158
10. TROUBLESHOOTING ............................................................................................................................. 160
Why is the phone LCD screen blank? ....................................................................................................................... 160
Why does the phone display "Network Unavailable"? ............................................................................................ 160
Why can’t I get a dial tone? ..................................................................................................................................... 160
Where to set the tone? ............................................................................................................................................ 160
How to download XML Configuration? .................................................................................................................... 161
How to Import Trusted CA certificate? .................................................................................................................... 161
How to Import Server CA certificate? ...................................................................................................................... 162
How to use Vlan? ..................................................................................................................................................... 162
How to use LLDP? .................................................................................................................................................... 163
How to Set LCD and Web GUI? ................................................................................................................................ 163
How to Upgrade using FTP? ..................................................................................................................................... 163
How to make a Ringtone? ........................................................................................................................................ 163
How to use OpenVPN? ............................................................................................................................................. 163
Provisioning Guide on FreePBX ................................................................................................................................ 163
Redundancy Server .................................................................................................................................................. 164
How to Use Auto Provision Phonebook? ................................................................................................................. 164
All Documents .......................................................................................................................................................... 164
11. REGULATORY INFORMATION ............................................................................................................... 165
DISPOSAL ........................................................................................................................................................... 165
FCC STATEMENT ................................................................................................................................................. 165
UC912G IP Phone
1. Introduction
Copyright
Copyright © 2019 Xorcom Ltd. All rights reserved.
Xorcom Ltd. owns all the rights to modify and copy this document at any time. All the
illustrations and text in this document are copyright protected. Therefore, no parts of this
document may be used or reproduced, or transmitted by third parties for any purposes
without the express written permission of Xorcom Ltd.
When this document is made available on www.xorcom.com , Xorcom Ltd. gives its right to
download and print copies of this content for private use only, as a user manual. No parties
shall have the right to alter, modify or use for commercial purposes, without prior written
permission from Xorcom Ltd.
Safety Instructions
To use the phone, please follow the instructions in this user manual.
Use the power adapter supplied with your phone. Other power adapters may damage
the phone.
This phone is designed for indoor use only.
Avoid high humidity, or contact with water, or other liquids.
Do not use the phone during thunderstorms.
Cleaning
To clean the device, use an anti-static cloth. Avoid cleaning liquids as they might damage the
surface or internal electronics of the phone.
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UC912G IP Phone
2. Packing List
The box contains the following parts: check that all items are present:
1. Phone device
2. Stand
3. Handset
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UC912G IP Phone
4. Headset cord
5. Power adapter (Optional)
6. Ethernet cable
7. Quick Reference for UC912G
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UC912G IP Phone
3. Assembly & Installation
Attach the Stand
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UC912G IP Phone
Connect Handset (and optional Headset)
Connect Network and Power
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UC912G IP Phone
If you are using PoE as the power source for your IP phone, make sure that you
connect it to the socket marked Ethernet.
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UC912G IP Phone
4. Getting to Know Your Phone
Layout of Keys and LEDs
1. Power indicator
2. Line keys
3. User-configured soft keys
4. Cancel
5. Navigation (OK, right, left, up, and down arrows)
6. Volume control
7. Redial
8. Speaker
9. Transfer
10. Messages
11. Headset
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UC912G IP Phone
12. Mute
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UC912G IP Phone
Item
Description
LCD screen
Presents information about the date and time, accounts, soft
keys, messages, calls, etc.
Power Indicator LED
Indicates the power status
Line keys
The phone supports multiple accounts. For each account, the
line status shows:
13. Steady Green: idle interface, during a call
14. Blinking Red: indicates an incoming call
Soft keys
Labels automatically to identity their context-sensitive
features.
Navigation keys
OK
Up arrow key: To move up of the selection shown on
the screen.
Right arrow key: To move right of the selection
shown on the screen.
Left arrow key: To move left of the selection shown
on the screen.
Down arrow key: To move down of the selection
shown on the screen.
1. To return to Home screen.
2. To cancel the information or call on the screen.
Mute key
1. Mute the audio during the call (green LED).
2. Un-mute the audio.
Line keys
Can be configured as functions, such as:
1. Line
2. Speed Dial
3. BLF
4. BLF List
5. Voice Mail
6. Direct Pickup
Description of Keys and LEDs
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UC912G IP Phone
7. Group Pickup
8. Call Park
9. Intercom
10. DTMF
11. Prefix
12. Local Group
13. XML Group
14. XML Browser
15. LDAP
16. Network Directories
17. Conference
18. Forward
19. Transfer
20. Hold
21. DND
22. Redial
23. Call Return
24. SMS
25. Record
26. URL Record
27. Paging
28. Group Listening
29. Public Hold
30. Private Hold
31. Hot Desking
32. ACD
33. Zero Touch
34. URL
35. Network Group
36. Multicast Paging
37. Group Call Park
38. Call Park Retrieve
39. Pull Call
40. Shared Line: LED lights status for Shared Line:
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UC912G IP Phone
Steady Green: Idle
Steady Red: Busy
Blinking Green: Ring Back
Blinking Red: A call incoming
Steady Orange: During a call
Blinking Orange: Public Hold
Blinking Green: Private Hold
Light Drown: Unregistered
41. Broadsoft Group
Speaker
Press this button to place a call in hands-free mode.
Redial
Dial the previous dialed number. Can also act as Send
key
Volume
Decrease volume
Increase volume
Alphanumeric keypad
To enter the phone numbers, letters and symbols
Headset
To indicate that the phone is or not in Headset mode.
Transfer
Transfer a call to a third party., or to enable/disable
Forwarding feature for the Home screen.
Message
Indicates new voice mail. Press to listen to messages
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UC912G IP Phone
Icon
Description
Network
Registration successful
Not registered
Speakerphone mode
Handset mode
Headset mode
Mute
Forward
Do Not Disturb (DND)
SRTP
Received call
Dialed Call
Missed call
Forwarded call
Icons
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UC912G IP Phone
LED Status
Description
Steady Green
Idle status for the monitored line
Steady Red
Monitored line is calling, or during a call
Blinking Red
Monitored line is ringing
Off
All other unknown status
LED Status
Description
Blinking Green
Ringing, or missed call
Steady Green
Idle status
Off
Power off
LED Status
Description
Steady Green
Hold
Steady Green
Off hook, or during a conversation
Blinking Red
Ringing
Off
Not in use
LED States
This section describes the LED states. The Power LED Status is described on the assumption
that the LED Status setting is set as Yes for all LEDs. For LED status setting, refer to LED
Status Setting
Power Indicator LED
Line LED (when used as line)
BLF or BLF List Key LED (when used as BLF)
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LED Status
Description
Off
Idle status
Steady Green
A member of the SCA group in off-hook
status
Steady Red
Other member of the SCA group’s LED
status when a member of the SCA group
in off-hook status
Blinking Green, every 500ms
A member of the SCA group is in Private
Hold status
Steady Red
A member of the SCA group is in Private
Hold status
Blinking Green, every 500ms
A member of the SCA group in Public Hold
status
Blinking Red, every 500ms
Other member of the SCA group’s LED
status when a member of the SCA group
in Public Hold status
Blinking Green, every 500ms
A member of the SCA group in
progressing status
Steady Red
Other member of the SCA group’s LED
status when a member of the SCA group
in progressing status
Blinking Red, every 100ms
Alerting
Steady Green
A member of the SCA group is in Active
status when there is an incoming call
designated for the SCA group
Steady Red
Other member of the SCA group’s LED
status when a member of the SCA group
in Active status
Key
Description
Headset key
When used in headset mode, the LED is
steady green or the LED is off
Message key
Blinking green when there is a new
Shared Line LED States
Other LEDs
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message
Mute key
Red when the call is muted
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Option
Status
Information
Network
Accounts
Features
Call Forward
Function keys (Line and Line key setting)
More key see Line Key Overview
Key as Send
Hot Line
Anonymous Call
DND
History Setting
Directory
All Contacts
Contacts
BlackList
History
Local History
Network Call Log
Messaging
Voice Mail View and Set.
User Interfaces
There are two methods to customize specific configurations on your IP phone:
phone interface on the IP phone
web interface using any web browser on any computer
The hardware components (keypad and LCD screen) constitute the phone interface, which
allows the user to execute all call operation tasks and basic configuration changes directly on
the phone. In addition, you can use the web interface to access all configuration settings. In
many instances, it is possible to use both the phone interface and the web interface to
operate the phone and change settings. However, in some instances, it is only possible to
use the phone or the web interface.
Phone Interface Overview
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Text Message View and Set.
Basic Settings
Language
Time & Date
Time & Date Format
DHCP Time
Ring Tone
Headset
Screensaver
User Mode
Gray Level
Font Size
Advanced Settings
Accounts
Network
Phone Setting
Auto Provision
Others
Factory Function
System Restart
Device Reboot
Pcap Feature
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Line
Speed Dial
BLF
BLF List
Voice Mail
Direct Pickup
Group Pickup
Call Park
Intercom
DTMF
Prefix
Local Group
XML Group
XML Browser
LDAP
Network Directories
Conference
Line Key Function Overview
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Forward
Transfer
Hold
DND
Redial
Call Return
SMS
Record
URL Record
Paging
Group Listening
Public Hold
Private Hold
Hot Desking
ACD
Zero Touch
URL
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Network Group
Multicast Paging
Group Call Park
Call Park Retrieve
Pull Call
Shared Line
Broadsoft Group
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Name
Description
1. Date & Time
Shows the phone time & date. For Date and time setting, see
Time&Date
2. Notice
Shows the phone features status, For further information, see
Icon Preview
3. Line keys
Shows the four line key labels. Line keys are also can be used as
other function keys. For more information, refer to Line Keys
4. Soft key
Shows the soft key labels. The default soft key labels are
“History”, “Directory”, “DND” and “Menu”. See Programmable
Key for further information
5. Default Account
Shows the current use account. Use the Right or Left arrow keys
to change the default user account.
Home Screen
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Initialization
After your phone has been powered on, the system boots up and performs the following
steps:
Boot
The phone finishes the initialization process by loading the saved configuration. The phone
will display the following message on the LCD screen:
Initialization
After the boot sequence is completed, the phone will initialize in accordance with the saved
configuration, while displaying the following message on the screen:
Firmware Upgrade
The IP Phone will upgrade the firmware if new firmware is found on your server. During this
stage, the phone will display the following message on the screen:
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Reboot
If new firmware was found and installed, the phone will display the following message on
the screen:
Network
By default, the phone will attempt to contact the DHCP server on your network in order to
obtain valid network settings, such as IP address, subnet mask, default gateway, and DNS
servers.
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All fields marked with * are mandatory and must be filled. If any mandatory fields are
changed, the phone requires a restart.
Account Status indicates whether the account registered successfully or not.
When changing account information suing the phone, a Restart message will be
displayed when returning to the Idle screen.
When the current input method is ABC, abc, or2ab, pressing selected keys, allows you to
choose special symbols:
Pressing “0”, allows you to choose any of “ < >(){}[]”
Pressing “1’ allows you to choose “:”
Pressing “*”,allows you to choose any of “*/”!@$”
Pressing “#”, allows you to choose any of “#’%&*|”
Using the Phone Interface
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Status
You can view the system status of your phone using the phone interface or web interface.
The phone status information includes: model, IP addresses, MAC address, firmware,
hardware, WAN type, subnet mask, LAN type, gateway, DNS as well as accounts and
registration status.
Viewing Phone Status
Viewing status using the phone interface
1. Press Menu →Status →Information
2. Press Menu →Status →Network
3. Press Menu →Status →Network→IPV4
4. Press Menu →Status →Network→IPV6
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5. Press Menu →Status →Accounts (UC912G supports four accounts).
Viewing status using the web interface
1. Login to the web interface (refer to Web Login for details of the login process)
2. View the information of Version, Account Status, Network, IPv4 Setting, Memory,
and Up Time.
3. You can click on the Restart button to restart the phone
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When the current input method is ABC, abc, or2ab, pressing selected keys, allows you to
choose special symbols:
Pressing “0”, allows you to choose any of “ < >(){}[]”
Pressing “1’ allows you to choose “:”
Pressing “*”,allows you to choose any of “*/”!@$”
Pressing “#”, allows you to choose any of “#’%&*|”
Registration
Registration using the phone Interface
1. Press Menu→ Settings→ Advanced→ Accounts. (The default password is admin)
2. Select an account
3. Select Enable to activate the account
4. Select the desired profile of the account
5. Enter the SIP User ID and Authenticate ID
6. Enter the Password and Name (shown on LCD)
7. Press Save to save the configuration.
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Registration using the web interface
1. Login to the web interface (refer to Web Login for details of the login process) and
click Profile→ Basic.
2. Enter the Primary SIP Server and other profile information.
3. Select and configure SIP Transport.
4. Click SaveSet to save the configuration.
5. Click Account→ Basic.
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6. Select Yes for Account Active.
7. Select the desired Profile.
8. Enter the SIP User ID, Authenticate ID, Authenticate Password and other account
information.
9. Click SaveSet to save the configuration.
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5. Configuring Basic Features
This section introduces the basic configuration, such as Time, Language, Volume, etc.
General Settings
Web Login
1. Login to the web interface (refer to Web Login for details of the login process) and get the IP
address by clicking Menu →Status→ Information
2. Input the IP Address in the web browser
3. Input the user name (default is admin), password (default is admin)
4. Login successfully
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The PC and phone should be in the same segment.
When registering the web accounts using a port other than 5060, then “SIP Server”
should be set as <SIP Server IP address>:< server port>, for example, <192.168.0.122:
5090>.
Administrator Password
The password is mainly used for login the web interface or set the advanced settings through the
phone interface. The default password of the administrator is admin, but it highly recommended
that you change the password at the first opportunity.
Changing Password using the phone interface
1. Press Menu → Settings → Advanced Setting → password (default admin) → Phone Setting →
Set Password
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When you use the web interface, the initial defaults are user name: admin
password: admin
2. Enter the current password, new password and confirm the new password.
3. Press Save soft key or OK to save the new password.
Changing Password using the web interface
1. Login to the web interface (refer to Web Login for details of the login process) and click
Management → Password
2. Enter the password details
3. Click SaveSet to save the configuration
Language
The default phone interface language is English.
Changing Language using the phone interface
1. Press Menu → Settings → Basic Setting → Language.
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Not all languages may be available for selection. The available languages depend on
the language packs currently loaded to the IP phone.
2. Press OK or Save soft key to save the configuration.
Changing Language using the web interface
1. Login to the web interface (refer to Web Login for details of the login process) and click
Setting → Preference →Web Language & LCD Language.
2. Select the lanhuage of your choice
3. Press SaveSet to save the configuration
Screen Saver
Enabling Screen Saver using the phone interface
1. Press Menu → Settings → Basic Setting → Screensaver...
2. Press Right arrow, Left arrow, Switch soft key to choose the time-out then press the Save
button.
3. Enter the Screensaver Type to choose one of the available types: Logo only, Time & Logo.
4. Press OK or Save soft key to save the selected configuration.
Disabling Screen Saver using the phone interface
1. Press Menu → Settings → Basic Setting → Screensaver...
2. Press Right arrow, Left arrow, Switch soft key to set the time-out as Off, and press the Save
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button.
3. Press OK or Save soft key to save the selected configuration.
Enabling Screen Saver using the web interface
1. Login to the web interface (refer to Web Login for details of the login process) and click
Setting → Preference
2. Select the appropriate value for Screen Time Out
3. Enter the Screensaver Type to choose one of the available types: Logo only, Time & Logo.
4. Click SaveSet to save the configuration.
Disabling Screen Saver using the web interface
1. Login to the web interface (refer to Web Login for details of the login process) and click
Setting → Preference
2. Set the Screen Time Out to Off
3. Click SaveSet to save the configuration.
Customizing Text Logo using the web interface
1. Login to the web interface (refer to Web Login for details of the login process) and click
Setting→ Preference.
2. Select the appropriate value for Screen Time Out
3. Enter the desired value in the Text Logo field.
4. Click SaveSet to save the configuration.
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Set Wake-Up Screen Saver using the web interface
1. Login to the web interface (refer to Web Login for details of the login process) and click
Setting → Preference
2. Configure Dial First Digit: Screensaver Wakes up after a single digit is dialed or Screensaver
Wakes up and dials (including the digit that wakes up the phone
3. Click SaveSet to save the configuration
Gray Level
There are 20 gray levels. you can change the LCD’s brightness according to your visual perception
Changing Gray Level using the phone interface
1. Press Menu → Settings → Basic Setting → Gray level
2. Press Left arrow or Right arrow key to choose the level from 1 to 20
3. Press OK or Save soft key to save the selected configuration
Time and Date
The time and date are shown on the Home screen, and can be managed manually, or automatically
by an NTP server.
Configuring NTP Server
1. Press Menu → Settings → Basic Setting → Time & Date → NTP Settings
2. Press Left arrow or Right arrow key or Info/Switch soft key to change the Time zone.
3. Enter details of the NTP server1, NTP Server2, and Daylight Saving.
4. Press OK or Save soft key to save the configuration.
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Configuring Time & Date manually using the phone interface
1. Press Menu → Settings → Basic Setting → Time & Date → Manual
2. Press Left arrow or Right arrow key to change the time, or use the numeric keypad to input
the correct time.
3. Press OK or Save soft key to save the configuration.
Configuring Time & Date Format using the phone interface
1. Press Menu → Settings → Basic Setting → Time & Date Format
2. Press Left arrow or Right arrow key or press Info/Switch to change between 12 Hour or 24
Hour.
3. Press Left arrow or Right arrow key or press Info/Switch to change among Y-M-D(year-
month-day), M-D-Y(month-day-year), D-M-Y(day-month-year).
4. Press OK or Save soft key to save the configuration
Configuring DHCP time
1. Press Menu → Settings → Basic Setting → DHCP time
2. Press Left arrow or Right arrow key or press Info/Switch to change between Disable and
Enable.
3. Press OK or Save soft key to save the configuration
Configuring NTP Server using the web interface
1. Login to the web interface (refer to Web Login for details of the login process) and click
Setting → Date &Time →NTP Server
2. Enter details of NTP servers
3. Click SaveSet to save the configuration
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Changing Time Zone and Date Display Format using web
interface
1. Setting → Date &Time
2. Select a value from the drop-down list
3. Press SaveSet to save the configuration
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Changing SIP Date Override Time using the web interface
1. Login to the web interface (refer to Web Login for details of the login process) and click
Setting → Date &Time→ SIP Date Override Time
2. Select Yes or No for SIP Date Override Time
3. Click SaveSet to save the configuration
4.
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Changing the Account using the web interface
1. Login to the web interface (refer to Web Login for details of the login process) and click
Setting → Date &Time→ Account.
2. Select desired Account
3. Click SaveSet to save the configuration
Change Daylight Saving Time using the web interface
1. Login to the web interface (refer to Web Login for details of the login process) and click
Setting → Date &Time→ Daylight Saving Time
2. Check Disable, Enable, or Auto for Daylight Saving Time
3. Click SaveSet to save the configuration
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If the IP Phone cannot obtain the time and date from the Network Time Protocol
(NTP) server, please contact your system administrator for more information
Daylight Saving Time
Daylight Saving Time (DST) is the practice of temporary advancing clocks during the summertime so
that evenings have more daylight and mornings have less. Typically, clocks are adjusted forward one
hour at the start of spring and backward in autumn. Many countries have used the DST at various
times, details vary by location. The DST can be adjusted automatically from the time zone
configuration. Typically, there is no need to change this setting.
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LED Status Setting
The LED Status setting defines the setting of some of the LEDs
Configuring LED Status using the web interface
1. Login to the web interface (refer to Web Login for details of the login process) and click
Setting→ Preference
2. Select Yes or No for Power Status, Ringing Status, Miss Calls Status and Voice Message
Status
3. Click SaveSet to save the configuration
For the LED status description, refer to LED Instruction Power Indicator LED
Key as Send
Configuring Send key
1. Press Menu →Features → Key as Send
2. Press Left arrow or Right arrow key or press Info/Switch soft key to select choice
3. Press OK or Save soft key to save the configuration
Cancelling # as Send key
1. Press Menu →Features → Key as Send
2. Press Left arrow or Right arrow key or press Info/Switch soft key to disable choice
3. Press OK or Save soft key to save the configuration
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Network Settings
Xorcom IP phone support IPv4, IPv6. And IPv4&IPv6. They have three mode of Network: DHCP,
Static, and PPPoE. The default mode is DHCP, it will obtain IP address and other information
automatically.
If your phone cannot contact a DHCP server for any reason, you need to configure a static IP address
manually.
When changing between DHCP, Static IP or PPPoE options, or changing the Static IP, the webpaget
will show a warning like this:
IPv4
If you set IP Mode to IPv4, the phone will use IPv4 address. IPv4 has three network modes: DHCP,
Static, and PPPoE
Configuring IPv4 using the phone interface
1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN Port → IP
Port Mode
2. Press Left arrow or Right arrow key to change the IP Port Mode
3. Press OK or Save soft key to save the configuration
Configuring IPv4 using the web interface
1. Click Network→ Basic→ Internet Port
2. Select IPv4 for Internet Port
3. Click SaveSet to save the configuration
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4.
Configuring DHCP using the phone interface
5. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN Port→
IPv4→ DHCP mode.
1. Click Save and restart the phone.
Configuring a Static IP address using the phone interface
1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN Port →
IPv4 → Static mode.
2. Enter the parameters: IP, Netmask, Gateway, Pri.DNS(primary DNS), Sec.DNS (secondary
DNS) in the corresponding fields.
3. Click Save and restart the phone.
4. Press the Save soft key to accept the change or the Cancel soft key to cancel. If you are using
an xDSL modem, you can connect your phone to the Internet using the PPPoE mode. You can
set a WAN port to be a PPPoE port. The PPPoE port will perform a PPP negotiation to obtain
the IP address. Contact your system administrator for the PPPoE user name and password.
Configuring PPPoE using the phone interface
1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN Port →
PPPoE mode.
2. Enter the User ID and password
3. Click Save and restart the phone
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Configuring Network using the web interface
1. Login to the web interface (refer to Web Login for details of the login process) and click
Network→ Basic→ IPv4 setting
2. Select the desired network type: DHCP, Static or PPPoE
3. Enter the necessary information
4. Click the SaveSet and restart the phone
IPv6
If you set IP Mode to IPv6, phone will use IPv6 addressing. IPv6 has two network modes: DHCP,
Static
Configuring IPv6 using the phone interface
1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN Port → IP
Port Mode
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2. Press Left arrow or Right arrow key to change the IP Port Mode
3. Press or Save soft key to save the configuration.
Configuring IPv6 using the web interface
1. Click Network→ Basic→ Internet Port
2. Select IPv6 for Internet Port
3. Click SaveSet for the setting.
Configuring DHCP using the phone interface
1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN Port→
IPv6→ DHCP mode.
2. Click Save and restart the phone.
Configuring Static IP Address using the phone interface
1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN Port →
IPv6 → Static mode.
2. Enter the parameters: IP, IPV6 Prefix, Gateway, Pri. DNS (primary DNS), Sec. DNS (secondary
DNS) in the corresponding fields.
3. Click Save and restart the phone.
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Configuring Network using the web interface
1. Login to the web interface (refer to Web Login for details of the login process) and click
Network→ Basic→ IPv6 setting
2. Select the desired IPv6 Setting: DHCP or Static
3. Enter required fields
4. Click on SaveSet and restart the phone
IPv4 & IPv6
If you set IP Mode to IPv4&IPv6, phone will support both IPv4 and IPv6 addressing. The settings of
DHCP, Static, and PPPoE are same as above.
Configuring IPv4 & IPv6 using the phone interface
1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN Port → IP
Port Mode.
2. Press Left arrow or Right arrow key to change the IP Port Mode
3. Press OK or Save soft key to save the configuration
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Wrong network parameters may result in inaccessibility of your phone and may also
have an impact on your network performance. For more information about these
parameters, contact your system administrator.
Configuring IPv4 & IPv6 using the web interface
1. Login to the web interface (refer to Web Login for details of the login process) and click
Network→ Basic→ Internet Port
2. Select IPv4&IPv6 for Internet Port
3. Click SaveSet to save the setting
PC Port
Two modes for PC port: bridge and router.
Configuring PC Bridge using the phone interface
1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ PC Port →
Bridge mode.
2. Click Save and restart the phone.
Configuring PC Router using the phone interface
1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ PC Port →
Router mode.
2. Enter the IP, Netmask and DHCP server
3. Click Save and restart the phone
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Configuring Bridge using the web interface
1. Click Network→ PC Port
2. Select As Bridge.
3. Click SaveSet and restart the phone
Configuring Router using the web interface
1. Login to the web interface (refer to Web Login for details of the login process) and click
Network→ PC Port
2. Select As Router
3. Enter the IP address and other necessary information.
4. Click SaveSet and restart the phone
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Contact Settings
This section provides the operating instructions for managing contacts. The topics include:
Local Directory
Remote Phonebook
LDAP
Search Contact
Local Directory
In the directory, you can add or delete your friends, business partner or anyone others’ phone No. so
you will not forget their number. Or put some anonymous phone No. in the blacklist to prevent from
being disturbed. The local Directory can add up to 1000 contacts.
Manually adding Contacts List into local directory
1. Press Menu → DIR→ Contacts...
2. Press Add soft key
.
3. Enter the necessary information, such as Name, Phone number…
4. Press Save soft key or OK to add the contacts
Adding contacts from History using the phone interface
1. Press History soft key or press Menu →History→ Local History
2. Press and to select the targeted one. (Press Left arrow or Right arrow key switched
among the All calls, Dialed calls, Received calls, Missed Calls and Forward Calls).
3. Press Option soft key → Add to Contacts
4. Edit the necessary information, such as Name, Phone number, etc.
5. Press Save soft key or OK to add the contacts.
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Adding Contacts using the web interface
1. Login to the web interface (refer to Web Login for details of the login process) and click
Directory→ Directory
2. Enter the name, number and other information.
3. Press Add and then press Save button
Manually creating a Blacklist using the phone interface
1. Press Menu → DIR → BlackList
2. Press Group soft key
3. Press Add soft key
4. Enter the Name and select the Ring Tone
5. Press Save soft key or OK to add the Group
6. Enter the added Group, then press Add soft key
7. Enter the information, such as Name, Phone number, etc.
8. Press Save soft key or OK to add the contacts.
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Creating Blacklist from History using the phone interface
1. Press History soft key or press Menu → History → Local History
2. Press and to select an item from the history
3. Press Option soft key → Add to Blacklist
4. Edit the information, such as Name, Phone number, etc.
5. Press Save soft key or OK to add successfully
Importing or exporting Contact Lists
You can manage your phone’s local directory using the phone or web interface. You can only import
or export the contact list using the web interface.
Importing a Contact List from XML using the web interface
1. Login to the web interface (refer to Web Login for details of the login process) and click on
Directory → Directory
2. Click Choose file to select a contact list file (file format must be .xml) from your local system
3. Click Import XML to import the contact list
Exporting a Contact List to XML using the web interface
1. Click on Directory → Directory
2. Click Export XML to export the contact list
Importing a Contact List from CSV using the web interface
1. Click on Directory → Directory
2. Click Choose file to select a contact list file (file format must be .csv) from your local system
3. Click Import Csv to import the contact list
Exporting a CSV file of Contact List using the web interface
1. Click on Directory → Directory
2. Click Export Csv to export the contact list
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If the xml file and CSV file contains more than 1000 contacts, the phone will only
upload 1000 contacts
Remote Phonebook
Setting a Remote Phonebook using the web interface
1. Login to the web interface (refer to Web Login for details of the login process) and click
Directory→ Remote Phone Book
2. Enter the path of the remote file in the Phone Book URL field
3. For example, the URL could look something like this:
http://192.168.0.106/Phonebook/Remote_Phonebook/remotephonebook.xml
4. Enter the Name and then click SaveSet to save the configuration
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Remote contact lists only support up to 1000 contacts
Checking the Contacts using the Phone interface
Press Directory→ Left Button→ Left Button, and then you can see the item you set, press enter and
you will find the detail.
LDAP Phonebook
When use the LDAP, you can get the LDAP Phonebook directly.
Configuring LDAP using the web interface
1. Login to the web interface (refer to Web Login for details of the login process) and click
Directory→ LDAP
2. Enter the LDAP Name Filter
a. This parameter specifies the name attributes for LDAP searching. The “%” symbol in
the filter stands for the entering string used as the prefix of the filter condition.
b. For example (cn=%), when the name prefix of the cn of the contact record matches
the search criteria, the record will be displayed on the IP PHONE LCD.
3. Enter LDAP Number Filter:
a. This parameter specifies the number attributes for LDAP searching.
4. Enter Server Address: enter the domain name or IP address of the LDAP Server, for example:
192.168.0.124
5. Enter Port (the port of the LDAP Server), Base, User Name, and Password
6. Enter Max.Hits (1-32000): the maximum number of the search results to be returned by the
LDAP server.
7. Enter LDAP Display Name: the display name of the contact record displayed on the LCD
screen.
8. Enter the relative value and then click SaveSet to save the settings.
Following is an example of the screenshot for the configuration.
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Configuring LDAP Key
Configuring LDAP Key using the web interface
1. Login to the web interface (refer to Web Login for details of the login process) and click
Function Keys→ Line key→ choose Line key 2 (for example)
2. Select LDAP in the Type field
3. Click SaveSet to save the configuration
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Configuring LDAP Key using the phone interface
1. Press Menu→ Features→ Function Keys→ Line Keys as Function Keys→ Line Key 2
2. Select LDAP in the Type field
3. Press Save or OK key to save the configuration
When you press the LDAP key, the LCD will display as following:
Searching Contacts
You can search contact in all contacts, local contacts, remote contacts and LDAP contact.
Searching for a Contact in All Contacts
1. Click the Directory soft key on Idle interface
2. Click the More soft key, then you can see the Search soft key
3. Click the Search soft key, you can enter the desired part of name or part of number
4. Search content matching the contact will be automatically displayed on the LCD within 5
seconds
Searching for a Contact in Local Contacts
1. Click the Directory soft key on Idle interface
2. Click the button and select the local contacts list.
3. Click the More soft key, then you can see the Search soft key
4. Click the Search soft key, you can enter the desired part of name or part of number.
5. Search content matching the contact will be automatically displayed on the LCD within 5
seconds.
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Search for a Contact in Remote Contacts
1. Click the Directory soft key on Idle interface.
2. Click the button and select the remote contacts list.
3. Select the desired the remote contact and click Enter soft key.
4. Click the Search soft key, you can enter the desired part of name or part of number.
5. Search content matching the contact will be automatically displayed on the LCD within 5
seconds.
Searching for a Contact in LDAP Contacts
1. Click the LDAP function key.
2. Enter the first character or more of contact’s name.
3. Select the desired the remote contact and click Enter soft key.
4. Then IP Phone will display the relevant contacts automatically.
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Call History Settings
Call History
This phone maintains call history lists of Dialed Calls, Received Calls, Missed Calls and Forwarded
Calls. The call history list supports up to 100 entries on the phone interface and more than 1500
items. You can check the call history, dial a call, add a contact or delete an entry from the call history
list. You should enable the history record feature in advance.
Enabling History Recording using the phone interface
1. Press Menu→ Features→ History Setting
2. Press Left arrow or Right arrow key or Info/Switch soft key to enable History record.
3. Press Save soft key to save the configuration.
Checking Call History using the phone interface
1. Press the History soft key. The LCD screen displays All Calls list.
Press Right arrow or Left arrow to switch among All Calls, Missed Calls, Received Calls,
Dialed Calls and Forwarded Calls.
2. Press to select the desired entry
3. Press the Option soft key, and then select Detail from the prompt list
4. The detailed information of the entry appears on the LCD screen
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Deleting Call History entry using the phone interface
1. Press the History soft key
2. Press Right or Left arrow key to switch among All Calls, Missed Calls, Received Calls, Dialed
Calls and Forwarded Calls
3. Press Up or Down key to select the desired entry
4. Press the Delete soft key
Deleting all Call History entries using the phone interface
1. Press the History soft key
2. Press Right or Left arrow key to switch among All Calls, Missed Calls, Received Calls, Dialed
Calls and Forwarded Calls.
3. Press the Option soft key, and then select Delete All from the prompt list
4. Press the OK soft key
5. Press the OK soft key to confirm the deleting or the Cancel soft key to cancel
Checking Call History using the web interface
1. Login to the web interface (refer to Web Login for details of the login process) and click
Directory→ Call History
2. Click Dialed List, Missed List, Received List, Forwarded List to see the relevant history list
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Dialing from Call History using the web interface
1. Login to the web interface (refer to Web Login for details of the login process) and click
Directory→ Call History
2. Select the desired history item, and click Tel Number
3. The phone will dial the selected number
Dialing from Call History using the phone interface
1. Press History soft key or press Menu → History → Local History
2. Press Up or Down arrows to select an item
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3. Press the Send soft key, or OK, or , or the corresponding line key.
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Audio settings
Ring Tone
You can adjust the type and volume of the ring tone.
Adjusting Ring Tone Type using the phone interface
1. Press Menu → Settings → Basic Setting → Ring Tone.
2. Press Up or Down arrows to select one
3. Press OK or Save soft key to save the configuration
Adjusting Ring Tone Type using the web interface
1. Login to the web interface (refer to Web Login for details of the login process) and click
Setting → Preference →Ring Tone
2. Select a ring tone
3. Click SaveSet to save the configuration
Configuring Distinctive Ring Tone using the phone interface
1. Press Directory
2. Select the target contact
3. Press Detail soft key to edit the contact
4. Press Left arrow or Right arrow to select the wanted Ring Tone for the contact
5. Press Save soft key to save the contact.
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Configuring Distinctive Ring Tone using the web interface
1. Login to the web interface (refer to Web Login for details of the login process) and click
Directory → Directory → Contact
2. Choose the Ring Tone you want to use.
3. Click Edit and then Save to save the configuration.
Volume
You can adjust the volume for the phone by the volume keys: and .
Adjusting Ring tone Volume using the phone interface
Option 1: Press the Volume Control on the home screen
Option 2: Press the Volume Control while the call is ringing.
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Adjusting Handset Volume using the phone interface
Press the Volume Control during a call in handset mode.
Adjusting Headset Volume using the phone interface
Press the Volume Control during a call in headset mode.
Adjusting Speaker Volume using the phone interface
Press the Volume Control during a call in speaker mode.
Voice Mail Tone
This option can set whether to play the beep for phone's voice mail
1. Click the Setting → Preference
2. Select On or Off for Voice Mail Tone.
3. Click SaveSet to save the setting.
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Play Hold Tone
When you hold the phone, whether to play hold tone
1. Click the Setting Preference
2. Set On or Off for Play Hold Tone.
3. Click SaveSet to save the setting.
Play Hold Tone Delay
When you hold the phone. How many seconds to play beep?
1. Click the Setting Preference
2. Set Enable or Disable for Play Hold Tone Delay.
3. Click SaveSet to save the setting.
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Syntax
Description
x
any digit from 0-9;
xx+
at least 2 digit number;
^
exclude;
,
hear dial tone;
[3-5]
any digit of 3, 4, or 5;
[147]
any digit 1, 4, or 7;
<2=011>
replace digit 2 with 011 when dialing.
System Settings
Dial Plan
Dial plan is a string of characters that governs the way this phone processes the inputs received from
your phone keypad. This phone supports dial plan containing any of the following digits:
1,2,3,4,5,6,7,8,9,0,*,#
Configuring Dial Plan using the web interface
1. Login to the web interface (refer to Web Login for details of the login process) and click
Account →Basic →Dial Plan.
2. Enter the value in dial plan field.
3. Click SaveSet to save the configuration.
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Illegal input will fall back to the default value of {[x*]+}.
Dial-Now Timeout
Dial-Now Timeout means that when you enter the number which matches youy dial plan, the phone
will dial out automatically after the configured time when you stop entering numbers.
Configuring Dial-Now Timeout using the web interface
1. Login to the web interface (refer to Web Login for details of the login process) and click
Webpage Setting → Preference
2. Enter the blank or Dial-Now Timeout: for example 5 (seconds). (A value of 0 means to dial
out immediately).
3. Click the SaveSet button to save the configuration
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No Key Entry Timeout
No Key Entry Timeout means that when you entry the number, it will dial out automatically after
some time when you stop enter the number.
Configuring No Key Entry Timeout
1. Click Webpage Setting → Preference
2. Enter the blank of No Key Entry Timeout: for example 5(seconds).(0 means never timeout,
you should press the send key the dial out the number.
3. Click the SaveSet button to save the configuration.
Emergency Call
Public telephone networks in countries around the world have a single emergency telephone
number (emergency services number), that allows a caller to contact local emergency services for
assistance when required. The emergency telephone number may differ from country to country. It
is typically a three-digit number so that it can be easily remembered and dialed quickly. Some
countries have a different emergency number for each of the different emergency services.
You can specify the emergency telephone numbers on the IP phone for contacting the emergency
services in an emergency situation.
Configuring Emergency numberl using the web interface
1. Login to the web interface (refer to Web Login for details of the login process) and click
Setting→ Features→ Phone Lock
2. Enter the emergency services number in the Emergency field
3. Click SaveSet to save the configuration.
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Label Scroll
When setting function keys, you need to set the label of the function keys. If the words are too long
to show on the label, you can use this function to make labels scroll. Another approach is to set the
labels to long label mode.
Configuring Label Scroll using the web interface
1. Login to the web interface (refer to Web Login for details of the login process) and click the
Setting → Preference
2. Select Enable or Disable for Label Scroll.
3. Click the SaveSet button to save the configuration.
Show Missed Calls
Configure whether to show missed call notification on the LCD display
Configuring Show Missed Calls using the web interface
1. Login to the web interface (refer to Web Login for details of the login process) and click the
Setting → Preference
2. Select Yes or No for Show Missed Calls.
3. Click the SaveSet button to save the configuration
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Auto Logout Time
1. Login to the web interface (refer to Web Login for details of the login process) and click the
Setting → Preference
2. Set number 1~5000 min for Auto Logout Time.
3. Click the SaveSet button to save the configuration
Reboot when Talking
This function is to control reboot during a call
1. Login to the web interface (refer to Web Login for details of the login process) and click the
Setting Preference
2. Set Enable or Disable for Reboot while talking.
3. Click the SaveSet button to save the configuration
Detect IP Conflict
LCD can display message when IP conflict
1. Click the Setting Preference
2. Set Enable or Disable for Detect IP Conflict.
3. Click the SaveSet button to save the configuration
Redial Mode
Call redial has two modes: (1) Redial the last placed call from the phone, or (2) redial the call from
any calls list
1. Click the Setting Preference
2. Set Direct Mode or Select Mode for Redial Mode.
3. Click the SaveSet button to save the configuration
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Keypad Lock
Enabling Keypad Lock using the phone interface
1. 1. Press Menu--Settings--Advanced Setting--Phone Setting--Lock
2. 2. Press Left arrow or Right arrow key or Info/Switch to change choose lock type. Available
options are All Keys, Menu Key, Function Key, Lock & Answer
3. Press Save or OK key to save the configuration.
Disabling Keypad Lock using the phone interface
1. Press Menu--Settings--Advanced Setting(Password: admin)--Phone Setting--Lock
2. Press Left arrow or Right arrow key or Info/Switch to select state
3. Press Save or OK key to save the configuration.
Enabling Keypad Lock using the web interface
1. Login to the web interface (refer to Web Login for details of the login process) and click Web
interface Setting → Features
2. Choose the Phone Lock.
3. To Enter the Phone Unlock Pin and Auto Lock Time-Out
4. Enter the Emergency number: when the phone is locked, only the Emergency Number can
be dialed.
5. Click SaveSet to save the configuration.
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Disabling Keypad Lock using the web interface
1. Login to the web interface (refer to Web Login for details of the login process) and click Web
interface Setting → Features
2. To choose Disable for the Phone Lock.
3. To click SaveSet to save the configuration.
Suppressing DTMF Display
In order to ensure safety in Call process, you can choose whether to hide DTMF
1. Click the Setting → Preference
2. Select On or Off for Suppress DTMF Display.
3. Click the SaveSet button to save the configuration
Suppress DTMF Display Delay
In order to ensure security in the call process, you can choose whether to hide DTMF
1. Click the Setting → Preference
2. Select On or Off for Suppress DTMF Display Delay.
3. Click the SaveSet button to save the configuration
Check-Syn With Authenticate
If this option is enabled, the server needs to be authenticated before the phone agrees to
synchronize.
1. Click the Setting Preference
2. Set Enable or Disable for Check-Syn With Authenticate.
3. Click the SaveSet button to save the configuration
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6. Other features settings
Action URL
Configuring Action URL using the web interface
1. Click Setting→ Action URL
2. Enter the required value
3. Click SaveSet to save the setting.
Click Action URL for more information for this setting.
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Softkey Layout
This feature mainly defines which shown on the soft key in some status. For example, what the soft
key displays when dialing, or talking.
Configuring Soft Key using the web interface
1. Click Setting→ Softkey Layout
2. Select Enable for Custom Softkey
3. Select Call States.
4. Select the feature form the disable key to enable key field by
5. moves the Disable key to Enable field. moves the Enable key, and it will back to
Disable field.
6. Click or to change to position or each feature.
7. Click SaveSet to save the configuration.
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When there more than 5 items in the Enable field, the last soft key will display More,
and last two item will show in the next page of the soft keys.
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Programmable Keys
For the default keys as Soft keys, Navigation keys and so on, you can define them as some specific
feature, and it works only on the Home screen.
Configuring Programmable Key using the web interface
1. Click Function Keys→ Programmable Keys
2. Select a key to set.
3. Click SaveSet to save the setting.
4. By clicking Reset to Default, all setting of the keys will be set back to default.
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7. Basic Call Features
Placing a Call
There are three ways to dial a call: Handset, Headset and Hands-free speakerphone.
Making a call in Handset mode
1. Pick up the handset, or press a line key and dial the necessary number.
2. Press or OK or press the send soft key, then the call is sent
Making a call in Headset mode
1. Press the ( light is Green)
2. Enter the desired number
3. Press or OK or press the Send soft key, then the call is sent
Always use headset to place and answer calls
1. Click webpage Setting → Preference
2. HeadSet Priority → Enable
3. Ringer Device For HeadSet → User Headset
4. Click SaveSet to save the setting.
5. Press
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1. The # key is set as the default send key. Refer to Key as Send
2. During the call, you can also change between Headset, Handset or hands-free
speaker modes.
Making a call in Hands-Free Speakerphone mode
1. Press the , or press the Line key, then you can hear the dial tone.
2. Press the number
3. Press or OK or press the Send soft key, then the call is sent
Making a call using Call History or Directory
1. Press the History/ DIR soft key (On the Home screen) or Menu → History /Directory
2. Press Up or Down arrows to select the targeted one.
3. Press the Send soft key, or OK , or , or the corresponding line key, then the call is
sending.
Making two calls with one line and one account
1. Press a line key and dial phone number, then make a call.
2. Press Hold soft key and then press New Call soft key.
3. Dial another phone number,
4. Press the Send soft key, or OK, then make the second call.
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During the conference, to end the call is same as mentioned above.
Ending a Call
Here shows to end a call during three modes:
Ending a call in Handset mode
Press the End Call soft key or hang up the handset, or press the Cancel button
Ending a call in Headset mode
Press the End Call soft key or press , or press the Cancel button.
Ending a call in Hands-Free Speakerphone mode
Press the End Call soft key or press , or press the Cancel button
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Receiving Calls
There are three ways to receive a call when the phone is ringing:
Receiving a call in Handset mode
Pick up the handset and now the conversation is built.
Receiving a call in Headset mode
Press and now the conversation is built.
Receiving a call in Hands-Free Speakerphone mode
1. Option 1: Press directly.
2. Option 2: Press Answer soft key.
3. Option 3: Press the Line key (flashes red).
Moreover, some other action can be done by soft key when the call is coming.
1. Press the Reject soft key to reject the call. Or press the Cancel button to reject the current
call.
2. Press Forward soft key to forward to another phone.
3. Press Silence soft key, and then the call will keep silent, no ring tone display.
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Incoming Call Show Mode
There are two incoming call show modes for this phone:
1. name and number of the contacts
2. name and number of the incoming call and the account which is connecting
Set Incoming Call Show Mode using the web interface
1. Click Setting→ Preference
2. Select the desired mode for the incoming calls
3. Click SaveSet to save the setting.
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Auto Answer
Enable auto answer feature, you will answer all incoming call automatically.
Enabling Auto Answer using the web interface
1. To Click Profile → Advanced
2. To choose Yes for the Auto Answer.
3. To click SaveSet to save the configuration.
Disabling Auto Answer using the web interface
1. To Click Profile → Advanced
2. To choose No for the Auto Answer.
3. To click SaveSet to save the configuration.
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Call Hold
When using the hold feature, the Hold icon will show on the display.
Holding a call in Handset mode
1. Press Hold soft key to hold the current call.
2. Press Resume soft key to resume the call on hold.
Holding a call in Headset mode
1. Press Hold soft key to hold the current call.
2. Press Resume soft key to resume the call on hold.
Holding a call in Speaker mode:
1. Press Hold soft key to hold the current call.
2. Press Resume soft key to resume the call on hold.
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To transfer calls across SIP domains, SIP service providers must support transfer
across SIP domains. Blind transfer will usually use the primary account SIP profile
Call Transfer
This phone supports blind, attended and Semi-Attended Transfer.
Blind Transfer
1. Press Transfer soft key during the conversation, the call is on hold now.
2. Enter the number that transfers to.
3. Press Transfer soft key, and now the blind transfer completed.
Attended Transfer
1. Press Transfer soft key during the conversation, the call is on hold now.
2. Enter the number that you want transfer to, and press the Send soft key or or OK.
3. Start the second conversation by pressing the Transfer soft key
Semi-Attended Transfer
1. Press the Transfer soft key during the conversation: the call is on hold now.
2. Enter the number transfer to, and then press or OK (now you can hear the ring tone.)
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3. Press the Transfer soft key, and now the transfer completed.
BLF Transfer
To set a Programmable Key or line key as a BLF, refer to BLF
1. Press the Transfer soft key during the conversation - the call is on hold now.
2. Press BLF key then activate blind, attended and Semi-Attended Transfer. (Webpage--Setting-
-Features--Transfer Settings)
Hold transfer on hook
1. Setting → Features → Transfer Setting: Hold Transfer On Hook: ON.
2. A places a call to B, B answers, A presses the hold soft key and places a call to C, A cancels
the call when C is ringing or answering, then C and B are in the same call and the transfer is
successful.
Hold transfer for 3-Way conference
1. Setting → Preference → Three Way Call Release Type: Transfer.
2. A places a call to B, B answers, A places a call to C again, C answers, A presses the
Conference soft key then A, B and C will establish a meeting.
3. A presses the End Call soft key or on-hook to exit the meeting during a conversation.
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If the person that wanted to be spoken to does not want to answer the call, then the
person that answered the incoming call could use this function.
4. Then B and C will continue to talk.
Transfer to new call using the web interface
1. Click Setting → Features
2. Select Transfer Mode using the DSS key: New Call
3. Select the desired Line key and select Transfer in the Type.
4. Enter the phone number in the Value field.
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Transfer Release Trigger
This option defines when the phone sends BYE to the server to release the transferred call.
1. NOTIFY with 200OK. After receiving REFER request sended by the phone, server will send
NOTIFY to the phone, and the phone response 200OK, this is the trigger for the phone to
release the call.
2. 2xx response of REFER. The phone will not release the call until it receives a 2xx response
from the server to the phone's REFER request.
3. BYE for the call. The phone will not release the call until receiving BYE from the server.
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1. If C does not answer the call, A can return to continue the conversation with B
2. Once A hangs up the call, the conference is ended, while if B or C drops the call, A
and C or A and B can continue the conversation
3. The conference feature is not available on all servers. For more information,
contact your system administrator.
Conference Call
This IP Phone supports up to 5-way conference.
5-way conference
1. Assuming that call party A and B are in conversation. A wants to bring C, D and E into a
conference
2. A presses the Conference soft key, the call is placed on hold.
3. A enters the number of C and then presses Send soft key or .
4. C answers the call.
5. A presses Conference soft key, then A, B and C are now in a conference (and now this is 3-
way conference)
6. A presses the Conference soft key, the current 3-way conference is placed on hold.
7. A enters the number of D and then presses Send soft key or .
8. D answers the call.
9. A presses the Conference soft key, then A, B, C and D are now in a conference (and now this
is 4-way conference)
10. A presses the Conference soft key, the call is placed on hold.
11. A enters the number of E and then presses Send soft key or .
12. E answers the call.
13. A presses the Conference soft key, then A, B, C, D and E are now the 5-way conference is
built.
14. A ends the call: the conference is finished.
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Call Forwarding
This phone supports static forward (always forward, busy forward and no answer forward) and
dynamic forward
Static Call Forwarding
Configuring Forward Always
With this feature, all incoming calls will be forward immediately to configured number.
1. Press Menu → Features → Call Forward →Always Forward.
2. Press Left arrow or Right arrow key or press Info/Switch soft key to select the enable choice
3. Enter the Forward To number.
4. Press OK or Save soft key to save the configuration.
Configuring Busy Forward
With this feature, the incoming calls are immediately forwarded if the phone is busy.
1. Press Menu →Features → Call Forward →Busy Forward.
2. Press Left arrow or Right arrow key or press Info/Switch soft key to select the enable choice.
3. Enter the Forward To number.
4. Press OK or Save soft key to save the configuration.
Configuring No Answer Forward
Incoming calls are forwarded if not answered after some time.
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1. Press Menu →Features → Call Forward →No Answer Forward.
2. Press Left arrow or Right arrow key or press Info/Switch soft key to select the enable choice
3. Enter the Forward To number and After Ring Times.
4. Press OK or Save soft key to save the configuration.
5. When the Forward feature is enabled, the Forward Icon will display on top of the LCD display
Configuring Forward using the web interface
1. Setting → Features
2. Click On for the Always/Busy/No Answer
3. Enter the Target number
4. Enter the After Ring Time
5. Click SaveSet to save the configuration
Cancelling Call Forwarding using the phone interface
1. Press Menu →Features → Call Forward →Always/Busy/No Answer Forward
2. Press Left arrow or Right arrow key or press Info/Switch soft key to select or disable choice
3. Press OK or Save soft key to save the configuration.
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If the programmable key or line key is set as BLF, when an incoming call rings, press
this BLF key directly to activate dynamic forwarding.
You can choose a desired forward number from the Directory when you press the
Forward key
Cancelling Call Forwarding using the web interface
1. Setting → Features
2. Click Off for the Always/Busy/No Answer
3. Click SaveSet to save the configuration
Dynamic Call Forwarding
Forward an incoming call when phone is ringing
1. When the phone is ringing, press FWD soft key.
2. Enter the forward number or select the desired number from Directory soft key
(Precondition: local directory has one or more contacts).
3. Press or press the Send soft key, then the call is forwarded.
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