XONTEL S3200-FXS User Manual

S3200-FXS Gateway

User Manual

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Declaration of Conformity

Hereby, XonTel declares that S3200-FXS Gateway is in conformity with the essential requirements and other relevant provisions of the CE, FCC.

Warranty

The information in this document is subject to change without notice. XonTel makes no warranty of any kind with regard to this guide, including, but not

limited to, the implied warranties of merchantability and fitness for a particular purpose. XonTel. Shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this guide

WEEE Warning

In accordance with the requirements of council directive 2002/96/EC on Waste of Electrical and Electronic Equipment (WEEE), ensure that at endof-life you separate this product from other waste and scrap and deliver to the WEEE collection system in your country for recycling.

Contents

About This Guide Getting Started

Accessing Web GUI Web Configuration Panel Making and Receiving Calls

Basic Operations

Voice Menu Call Hold Call Waiting Call Transfer Three-party Conference Direct IP Call Change S3200-FXS Gateways IP Address Using Analog Phones

FXS Port Settings

General Settings Other Settings Hunt Group

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VoIP Settings

VoIP Server Settings Dial Pattern Template SIP Settings IAX Settings

Gateway Settings

Basic Preferences Feature Codes Speed Dial

Prompt Settings

Custom Prompts Music on Hold Prompts System Prompts

Advanced Settings

Distinctive Ringtones Tone Zone Settings RADIUS Settings

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Network Preferences

LAN Settings Service VLAN Settings

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VPN Settings DDNS Settings Static Route SNMP Settings TR-069 Settings

Security Center

Security Center Alert Settings AMI Settings Certificates Firewall Rules IP Blacklist

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System Preferences

Password Settings Date and Time Email Settings Firmware Upgrade

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Upgrade through HTTP Upgrade through TFTP

Backup and Restore Reset and Reboot

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Status

Reports

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FXS Port Status Network status System Info

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Call Logs System Logs Packet Tool Port Monitor Tool

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Do not open the device when the device is powered on. Do not work on the device, connect or disconnect cables when lightning strikes.

About This Guide

Xontel S3200-FXS Analog VoIP Gateways are cutting-edge products that connect legacy telephones, fax machines and PBX systems with IP telephony networks and IPbased PBX systems. Featuring rich functionalities and easy configuration, XonTel FXS Gateway is ideal for small and medium enterprises that wish to integrate a traditional phone system into IP-based system. XonTel helps them to preserve previous investment on legacy telephone system and reduce communication costs significantly with the true benefits of VoIP.

Audience

This manual will help you learn how to operate and manage your S3200-FXS Analog VoIP Gateway. In this guide, we describe every detail on the functionality and configuration of S3200-FXS. FXS

and familiar with networking and other IT disciplines.

We begin by assuming that you are interested in

Safety when working with electricity

S3200-

Features Highlights

32 FXS ports Fully compliant with SIP and IAX2 Hunt Group Configurable VoIP Server templates Reliable FAX performance with T.38 3-party conference Direct IP Calling Inter-port Calling Attended Transfer Blind Transfer Support RADIUS protocol Support SNMP Support TR-069

Getting Started

In this chapter, we guide you through the basic steps to start with a new S3200-FXS Gateway:

Accessing Web GUI Web Configuration Panel Making and Receiving Calls

Accessing Web GUI

The S3200-FXS Gateway attempts to contact a DHCP server in your network to obtain valid network settings (e.g., the IP address, subnet mask, default gateway address and DNS address) by default.

Please enable DHCP Server in your network to obtain the XonTel S3200-FXS Gateway IP address.

How to check S3200-FXS Gateway IP address:

1. Pick up the analog phone, then access the voice menu prompt by dialing

2. Dial "1" to check the IP address.

3. Dial "2" for web access address.

After entering the IP address in the web browser, users will see a log-in screen. Check the default settings below: Username: admin Password: xontel

“***”.

Figure 2-1 S3200-FXS Gateway Login page

Web Configuration Panel

There are 4 main sections on the Web Configuration Panel for users to check the S3200FXS’s Gateway status and configure it.

Status: check System Status, Port Status, Trunk Status, Network Status and check call logs, system logs.

System: configure Network Settings, Security related Settings, System Date and Time, Password, Backup and Restore, etc.

Gateway: configure FXS ports, gateway settings and SIP settings, etc.

Logout: log out S3200-FXS Gateway.

Note: After saving the changes, remember to click the “Apply changes” button on the upper right corner of the Web GUI to make the changes take effect.

Making and Receiving Calls

You will need an active VoIP account from a VoIP service provider or PBX, which provides a VoIP telephone number to allow you to make and receive calls.

Making internal calls

To place an internal call, pick up the analog phone and dial the other port’s caller ID number or dial *99 followed by the port number. For example, to reach the other port with caller ID number 300, dial “300”. To reach port 2, you can dial *9902 to ring the phone connected to port 2.

Making outbound calls

To make an outbound call, you need to dial according to the FXS port dial pattern. By the default dial pattern, you can dial the desired outgoing number directly.

Answering calls

To answer a call, pick up the handset as you usually do.

Basic Operations

In this chapter, we give instructions about how to operate on analog phones connected to S3200-FXS Gateway to use some features.

Voice Menu Call Hold Call Waiting Call Transfer Three-party Conference Direct IP Call Change S3200-FXS Gateways IP Address

Voice Menu

S3200-FXS Gateway provides a voice menu to guide you to configure the network settings for the device. You need to press *** on the analog phone which is connected to S3200-FXS Gateways FXS port to enter the voice menu. The default password to enter “Advanced Settings” is 123456. You can change the S3200 FXS Gateway password in Web page.(Gateway→Gateway Settings→Feature

Codes→Voice Menu Password Settings)

Figure 3-1 S3200-FXS Gateway Voice Menu

Tips:

1. Press “9” to listen to the prompt again.

2. Press

“*”

to return to the last menu.

Call Hold

An active call can be held by pressing "flash" key on the analog phone. Press the key again to resume the call. If there is no "flash" key on the phone, you can use "hook flash" (quickly toggle on-off hook) to hold a call. The call may be disconnected by chance if using "hook flash".

Call Waiting

If the call waiting is activated for the FXS port, the FXS user who is in a call can hear a call waiting tone "beep" when there is a new incoming call. The user can press "hook flash" to toggle between the active call and the incoming call.

Call Transfer

Blind transfer and attended transfer are supported on S3200-FXS Gateway. Users can achieve call transfer by pressing the feature code during the call.

Blind Transfer Default feature code: *03

1. Dial "*03" during the call;

2. Dial the called number after hearing a prompt "transfer";

3. The call will be transferred after the number is dialed.

Figure 3-2 Enable Call Waiting

Attended Transfer Default feature code: *3

1. Dial "*3" during the call;

2. Dial the called number after hearing a prompt "transfer";

3. Talk to the transfer recipient;

4. The call will be transferred after hanging up.

Three-party Conference

Users can make a three-party conference call on S3200-FXS Gateway. Assuming that A and B are in the call and B wants to invite C to a conference. Please check the following steps of how to establish a conference.

1. B presses "flash" key or taps hook flash to get a dial tone; A will hear the on hold music meanwhile;

2. B dials C's number;

3. If C answers the call, then B presses "flash" key or tap hook flash, the conference will be established, including A, B, and C.

4. If there is no answer on C, A can press "flash" key or tap hook flash to resume the call with A.

5. C will be ejected if B presses "flash" key or taps flash hook during the conference call.

Direct IP Call

Direct IP call allows two parties, that is, a FXS Port with an analog phone and another VoIP Device, to talk to each other in an ad hoc fashion without a SIP proxy. The default "Direct IP Calling" feature code is *96. Example: Target IP address: 192.168.2.123 Destination port: 5060 To call the IP phone, you should dial *96192*168*2*123*5060 on the analog phone.

Change S3200-FXS Gateways IP Address Using Analog Phones

By default, S3200-FXS Gateway obtains a dynamic IP address from the DHCP server. You can change the device’s IP address via the analog phone which is connected to the FXS port. There are 3 modes supported on S3200-FXS Gateway access the internet.

DHCP Static IP Address PPPoE

Here we introduce how to set a static IP address for S3200-FXS Gateway. IP address: 192.168.10.125 Subnet mask: 255.255.255.0 Gateway: 192.168.10.1 DNS: 8.8.8.8

1. Press

2. Press 3 to enter the “Advanced Settings”.

3. Enter the password follow by the pound key: 123456# (The default password is

4. Press 2 to change the IP address.

5. Press 2 to enable the static IP.

6. Press 1 to change the IP address and follow by the new IP address

7. Press 2 to change the subnet mask and follow by the new subnet mask

8. Press 3 to change the gateway and follow by the new gateway (3192*168*10*1).

9. Press 4 to change the DNS and followed by the new DNS (48*8*8*8).

10. Press 5 to reboot the device.

11. After reboot, you can access the device by the new IP address.

***

to enter the voice menu.

123456).

(1192*168*10*125).

(2255*255*255*0).

Items

Description

FXS Port Settings

This chapter explains how to configure FXS port on S3200-FXS Gateway, go to Gateway→ Port List→ Port List page to configure the FXS ports.

General Settings Other Settings Hunt Group

Click "Edit" button

to configure the FXS port.

General Settings

Table 4-1 Description of FXS Port General Settings

Figure 4-1 FXS Port General Settings

General

Caller ID Name

A character-based name for this user. For example, Bob Jones.

Caller ID Number

The Caller ID string used when this user calls another user.

VoIP Serer

Template

VoIP Server

Choose a VoIP server, where the account will be registered.

User Name

User name provided by VoIP server.

Authentication Name

Authentication name provided by VoIP server. Password

Authentication password provided by VoIP server.

From User

Provided by VoIP server. Keep this field blank if not needed.

Route

Settings

Dial Pattern

Template

The account will be allowed to make outbound calls according to the selected template.

DID Number

Defines the expected DID number if this trunk passes DID on incoming calls. Leave this field blank to match calls with any or no DID info.

Hotline

Enable Hotline

Select whether to use Hotline or not. Hotline is disabled by default. If this feature is enabled, the system will dial out the hotline number automatically after off-hook.

Hotline Number

Set the number to dial out automatically after off-hook.

Delay Dial

Define how long to make Hotline take effect after you pick up the phone.

Flash

Send Hook Flash

Event

If the option “Send Hook Flash Event” is set to “Yes”, when pressing the flash key on the analog

phone during an active call. TA will send a SIP DTMF flash event to the VoIP server. It can be an interoperation with a FXO gateway which is used for informing FXO gateway to generate the flash signal to the CO line.

Min Flash Time

Sets the minimum time the phone is on hook before being detected as a hook flash.

Max Flash Time

Sets the maximum flash time.

Call Duration Setting

Setup the max cull duration for every call of this user, but it’s only valid for outbound calls.

Note: this setting will not be valid for internal

calls.

Echo Cancellation Setting

To disable or enable echo cancellation. If the line is used to connect POS machine, it is suggested that echo cancellation is disabled.

Follow Me

Choose the forward type and configure the relevant destination number. In different conditions, the incoming calls to the account will be forwarded to different destinations.

Always: always forward calls to the destination number. No Answer: forward calls when no one answers the call. When Busy: forward the call when the account is busy.

Features

Call Waiting

Check this option if the extension should have Call Waiting capability. If this option is checked, the “When busy” follow me options will not be available.

Other Settings

Figure 4-2 FXS Port Other Settings

Table 4-2 Description of FXS Port Other Settings

DND

Don’t Disturb. When DND is enabled for an extension, the

extension will not be available.

Ring Timeout

Check this option if you want to customize the ring time. Ring tone will stop over the time defined.

Volume Settings

Rxgain

Adjust receive gain.

Txgain

Adjust transmit gain.

Caller ID Settings

Caller ID Signalling

choose the Caller ID signaling:

FSK DTMF.

Sending Mode

choose the Caller ID Sending mode:

Ring + Caller ID + Ring Caller ID + Ring

Polarity + Caller ID + Ring

Note: if the FXS port is connected to a device’s FXO port,

Caller ID settings on FXS port and FXO port should be the same, or the call cannot be established.

Caller ID Type

choose the Caller ID Type:

Bell-USA

V23-UK

V23-NTT Japan

Fax

Enable T.38

If the FXS port is connected to a Fax machine, this option should be checked.

MWI Settings

Subscribe for MWI

Message Waiting Indicator (MWI) refers to a special LED on the analog phone, which indicates the voice mail status.

MWI Light Option

There are three lighting methods supported on S3200-FXS Gateway: neon, FSK and Polarity. Choose the lighting method according to your phone. S3200-FXS Gateway will light the lamp up once receiving a new message; the lamp will goes off if there is no unread voice mail.

Polarity Settings

A polarity signal is required on some systems for reverse polarity billing. Select if reverse polarity signal is activated on this FXS port. It is not activated by default.

Polarity Answer: Whether to send polarity signal while picking up the phone. Polarity Hangup: Whether to send polarity signal while hanging up the phone.

Hunt Group

Hunt group is a feature that allows a call reaching multiple FXS ports. The FXS ports will act as a single group, called a hunt group. The number of hunt groups is limited by

the number of ports each S3200-FXS Gateway model has. For example, there are 24 hunt groups on S3200-FXS Gateway. Hunt group will be chosen when configuring the FXS port "Follow Me". The hunt group will work when a call reaches the FXS port associated user which is busy or no answer.

Figure 4-3 Hunt Group

Figure 4-4 Set Hount Group on "FXS Port" Page

There are 3 strategies for hunt group on S3200-FXS Gateway.

Simultaneous All

the FXS users

Circular

will

ring at the same time.

In circular hunting, the calls are processed "round-robin". If a call is delivered to

FXS port1, the next call will go to 2, the next to 3. The succession throughout each of the FXS users even if one of the previous local users becomes free. When the end of the hunting group is reached, the hunting starts over at the first local users. Linear Linear hunting is also referred to serial hunting. In linear hunting, calls are always delivered to the first FXS users, unless it is busy, then the second, third, and so on.

VoIP Settings

To integrate with other IP PBX, we need to configure the VoIP settings in S3200-FXS Gateway to set up VoIP trunk (SIP and IAX). In this chapter, we introduce the following settings:

VoIP Server Settings Dial Pattern Template SIP Settings IAX Settings

VoIP Server Settings

There are some configurable VoIP (SIP/IAX) Server templates on this page. The number of VoIP Server templates is the half of FXS ports on TA FXS Gateway. The VoIP server settings help the FXS ports to register to the VoIP server. Once configured, the templates can be chosen on FXS port setting page. There are 3 register modes for VoIP server. Users could select one mode for the VoIP server and apply it to FXS ports.

Service Provider - IP Based VoIP Provider, do not generally require the S3200FXS Gateway to register with the provider. Only IP address or domain is needed to configure on S3200-FXS Gateway.

Note: this is a peer-to-peer mode to connect VoIP server and S3200-FXS Gateway, you also need to create a service provider trunk connecting to S3200 FXS-Gateway on your VoIP server.

Port Register – the VoIP server requires S3200-FXS gateway to register with the provider using an authentication ID and password.

If you choose the VoIP server, you need to fill in User Name, Authentication Name and Password to register the FXS port.

Figure 5-1 Port Register

Items

Description

Server ID

The ID for the VoIP server template.

Server Name

The name for the VoIP server template.

Type

Choose the type of the VoIP server, SIP or IAX.

Transport

This will be the transport method used by the SIP Trunk. This method is given by the SIP trunk provider. The options are UDP (default),TCP ,and TLS.

Hostname/IP

VoIP server hostname or IP address.5060 is the standard port

number used by SIP protocol. Don’t change this part if it is not

required.

Domain

VoIP server hostname. An IP address also can be filled here.

Enable Outbound Proxy Server

A proxy that receives requests from a client. Even though it may not be the server resolved by the Request-URI.

Failover Hostname/IP

Set the failover server. This server will be used if the primary server is unavailable.

Port Register: ports will register to this server with individual

Template Register – register to your VoIP server and apply the template to FXS ports. The FXS ports

will

Check VoIP settings below.

General

Figure 5-2 Template Register

Table 5-1 Description of VoIP Server General Settings

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