XiNCOM X16-R User Manual

MULTI-WAN GATEWAY
Model X16-R
User’s Guide
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1: INTRODUCTION ..............................................................................................................................1
Internet Features ..........................................................................................................................1
Other Features..............................................................................................................................3
Package Contents ........................................................................................................................5
Physical Details ............................................................................................................................5
2: BASIC SETUP..................................................................................................................................9
Overview........................................................................................................................................9
Procedure......................................................................................................................................9
LAN & DHCP……………………………………………………………………………………………..11
MAX WAN....................................................................................................................................14
Primary Setup .............................................................................................................................15
3: ADVANCED PORT ........................................................................................................................21
Overview......................................................................................................................................21
Port Options................................................................................................................................21
Load Balance ..............................................................................................................................22
Advanced PPPoE........................................................................................................................24
Advanced PPTP..........................................................................................................................25
4: ADVANCED SETUP.......................................................................................................................28
Overview......................................................................................................................................28
Host IP…………………………………………………………………………………………………….28 Routing …….………………………………………………………………………………………….….30
Virtual Server ..............................................................................................................................34
Special Application ....................................................................................................................37
Dynamic DNS..............................................................................................................................39
Multi DMZ ....................................................................................................................................41
UPnP Setup ................................................................................................................................42
NAT Setup ...................................................................................................................................43
Advanced Feature ......................................................................................................................45
5: SECURITY MANAGEMENT ………………………………………………………… …………………..48
Block URL ...................................................................................................................................48
Access Filter ...............................................................................................................................49
Session Limit ..............................................................................................................................52
SysFilter Exception……………………………………………………………………………….…… 53
6: QOS CONFIGURATION ………………………………………………………………………………….54
Overview ………………………………………………………………………………………………...54
QoS Setup ...................................................................................................................................54
Policy Configuration…...............................................................................................................55
7: MANAGEMENT ASSISTANT ........................................................................................................56
Overview......................................................................................................................................56
Admin. Setup ..............................................................................................................................56
Email Alert...................................................................................................................................58
SNMP ...........................................................................................................................................60
Syslog..........................................................................................................................................61
Upgrade Firmware......................................................................................................................64
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8: METWORK INFO ...........................................................................................................................65
Operation.....................................................................................................................................65
System Status.............................................................................................................................65
WAN Status.................................................................................................................................68
APPENDIX A SPECIFICATIONS.......................................................................................................69
APPENDIX B WINDOWS TCP/IP SETUP .........................................................................................70
Overview......................................................................................................................................70
TCP/IP Settings...........................................................................................................................70
APPENDIX C TROUBLESHOOTING.................................................................................................77
Overview......................................................................................................................................77
General Problems.......................................................................................................................77
Internet Access...........................................................................................................................78
Copyright ©2006 XiNCOM, LLC. All Rights Reserved. All trademarks and trade names are the properties of their respective owners.
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1: Introduction

Congratulations on the purchase of your new MULTI-WAN GATEWAY. The MULTI-WAN
GATEWAY not only provides a selection of 2~8 WAN ports – it also provides
Internet Access
for all LAN users.
Shared Broadband
Figure 1-1: MULTI-WAN GATEWAY

Internet Features

Flexible use of WAN ports There are up to 8 WAN ports available for use on the MULTI-WAN GATEWAY. The user can
decide how many WAN ports to use by changing settings in the web page setup area. (The default setting is 2 WAN ports). This gives increased flexibility for Internet bandwidth access. If all 8 WAN ports are not used, the remaining WAN ports will be available as LAN Ports, but by default, at least 2 of the ports will be used as WAN ports.
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Shared Broadband Internet Access All LAN users can access the Internet through the MULTI-WAN GATEWAY by sharing from one
(1) up to eight (8) Broadband modems and connections. High-Performance multi ADSL Modem Support
The MULTI-WAN GATEWAY has eight (8) WAN ports, allowing the connection of up to eight (8)
Broadband modems at the same time. This can provide a greater increase in bandwidth than is allowed by a single modem. This flexible configuration allows each port to use a different type of modem and connection method. Also, the Internet traffic that is shared between the 8 modems can be pre-determined.
Support for all common Connection Methods All popular DSL, Cable Modems and connection methods are supported. These include - Fixed
IP, Dynamic IP, PPPoE and PPTP. Load Balancing and Failover
There are a variety of load balancing methods that allow administrators to manage the traffic from
LAN or WAN in order to maximize bandwidth - as well as smart health check methods to protect against connection failure for failover.
PPPoE Session Management
Multiple PPPoE sessions are supported and you can choose “mapping” sessions to selected PCs
if desired.
Multiple IP Address Support If your ISP allocates you multiple IP addresses, these are also supported and you can “map” IP
addresses to selected PCs if desired.
Special Application This feature allows you to use some non-standard applications; for example, where the port
number used for the response is different to the port number used by the sender.
Virtual Server This feature allows Internet users to access Internet servers on your LAN. For standard servers
such as Web, FTP or E-Mail servers, only the IP address of the server PC is required. You can also define your own Server types if required.
Multiple DMZ A "DMZ" PC will receive incoming connection requests which would otherwise be blocked. For
each IP address allocated by your ISP, a separate "DMZ" PC can be specified. So if your ISP has given you multiple IP addresses, you can have multiple “DMZ” PCs. With the MULTI-WAN GATEWAY, each “DMZ” PC has unrestricted 2-way Internet access, providing the ability to run programs that are otherwise normally incompatible with NAT routers.
Access Filter The network Administrator can use the Access Filter to gain fine control over the Internet access
and applications available to LAN users. Five (5) user groups are available and each group can be assigned unique access rights.
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Block URL This feature can be used by the Administrator to block access to undesirable Web sites by LAN
users. You can even assign different settings for different groups of PCs.
Session Limit With the Session Limit feature, if the number of new sessions for the system exceeds the
maximum allowance set by the Administrator in the sampling time, any new session in the system will be dropped.
System Filter Exception This feature ensures that every packet with an unrecognized port will be rejected so as to prevent
access to port scanning programs from hackers. However, in some situations this may incur problems with some servers (e.g. SMTP server port 113) or WAN clients which require a response packet to verify the availability of their communication peers.

Other Features

16-Port Switching Hub The MULTI-WAN GATEWAY incorporates a 16-port 10 /100BaseT switching hub, making it easy
to create or extend your LAN as needed.
DHCP Server Support Dynamic Host Configuration Protocol provides a dynamic IP address to PCs and other devices
upon request. The MULTI-WAN GATEWAY can act as a DHCP Server for devices on your local LAN.
Multi Segment LAN Support LANs comprising of one or more segments or additional IPs are supported via the MULTI-WAN
GATEWAY's built-in static routing table.
Easy Setup Setup and configuration is easily accomplished through your favorite WEB browser.
Remote Management The MULTI-WAN GATEWAY can be managed from any PC on your LAN. Also, if an Internet
connection exists, it can (optionally) be configured via the Internet.
Password - protected Configuration Optional password protection is provided to prevent unauthorized users from modifying the
configuration data and settings.
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HTTP Firmware Upgrade and backup The web management feature allows you to use HTTP upgrade for new firmware and backup
system configuration from a local or even remote site, as long as “Remote upgrade” and “Remote web-based setup” is enabled in the Advanced feature web page.
Email Alert The Email Alert will send a warning email message to the system administrator if any of the WAN
ports become disconnected when more than two WAN ports are enabled or if there is excessive ping notification.
Syslog This is a very useful feature for monitoring the device in that it can generate real time system
information on the web page or on a particular machine.
QoS Configuration.
This function will allow higher priority pass-through for specified packets such as real-time applications like Internet phone, video conference, etc.
UPnP When UPnP (Universal Plug & Play), is set to “Enable” - the MULTI-WAN GATEWAY becomes a
network device. This feature is useful for detecting and controlling network devices such as Internet gateways.
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Package Contents

The following items are included in the MULTI-WAN GATEWAY package:
MULTI-WAN GATEWAY Unit
Power Cord
Quick Installation Guide
CD-ROM containing the on-line manual.
If any of the above items are damaged or missing, please contact your dealer immediately.

Physical Details

Front Panel

Figure 1-2: Front Panel
Front Panel LED indication is as follows:
Power
Status
System
Packets
Ethernet
OFF – No Power ON – Normal Operation
Blinking – Normal Operation. ON/OFF – Error Blinking – Packets Active ON/OFF – No Packet Green ON – 100M Linked Yellow ON – 10M Linked Blinking – Data Transmit / Receive. OFF – No Linked
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Ethernet Ports and Reset Button
Ethernet Ports
WAN ports: 2 to 8 WAN ports (default is 2), using Port 1 to Port 8 for connecting to Modem(s).
LAN ports: The remaining ports which are connected to PCs or a Hub. Note: Any port will automatically operate as an “Uplink” port if required. You can use a
normal LAN cable to connect to a normal port on another hub.
Reset Button
When pressed and released, the MULTI-WAN GATEWAY will reboot (restart) within 1 second. It will reset to default when pushed and held for more than 3 seconds.
Some Status and Error conditions are indicated by the combinations of LEDs, as shown below:
LED Action Condition
Status – System & Packets flash alternatively. Firmware Download in progress. Status – System & Packets flash concurrently. MAC address not assigned. Status – System (Solid Off) & Packets (Solid On) SDRAM error Status – System (Solid On) & Packets (Solid On) Timer/Interrupt error
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Rear Panel

Figure 1-3: Rear Panel
AC 100V ~ 240V
Connects to AC100~240V / 50~60Hz with supplied AC power cord.
Default Settings
When the MULTI-WAN GATEWAY has finished booting, all configuration settings will be set to the factory defaults, including:
IP Address set to its default value of 192.168.1.1, with a Network Mask of 255.255.255.0
DHCP Server is enabled
User Name: admin
Password cleared (no password)
TFTP Download
This setting should be used only if your MULTI-WAN GATEWAY becomes unusable and you are attempting to restore it by upgrading the firmware. Follow this procedure:
1. Power-On the MULTI-WAN GATEWAY.
2. Use the supplied Windows utility or a TFTP client program to apply the new firmware. If using the supplied Windows TFTP program, the screen will look like the following example:
Figure 1-4: Windows TFTP utility
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Enter the name of the firmware upgrade file located on your PC, or click the "Browse" button
to locate the file.
Enter the LAN IP address of the MULTI-WAN GATEWAY in the "Server IP" field.
Click "Upgrade Firmware" to send the file to the MULTI-WAN GATEWAY.
3. When the upgrade is finished, the MULTI-WAN GATEWAY should work normally. The factory default settings will be applied.
Note:
The supplied Windows TFTP utility also allows you to perform three (3) additional operations:
Save the current configuration settings to your PC (use the "Save Configuration" button).
Restore a previously saved configuration file to the MULTI-WAN GATEWAY (use the "Upgrade
Firmware" button).
Set the MULTI-WAN GATEWAY to its default values (use the "Set to Default" button).
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2: Basic Setup

Overview

Basic Setup of your MULTI-WAN GATEWAY involves the following steps:
1. Attach the MULTI-WAN GATEWAY to a PC using any LAN port (3 to16) and configure it for your LAN.
2. Install your MULTI-WAN GATEWAY in your LAN and connect the Broadband Modem(s).
3. Configure your MULTI-WAN GATEWAY for Internet Access.
4. Configure PCs on your LAN to use the MULTI-WAN GATEWAY.

Requirements

One (1) up to eight (8) DSL or Cable modems, each with an ISP Internet Access account.
Network cables. Use standard 10/100BaseT network (UTP) cables with RJ45 connectors
TCP/IP network protocol must be installed on all PCs.

Procedure

1: Configuring the MULTI-WAN GATEWAY for your LAN

1. Use a standard LAN cable to connect your PC to any LAN port (3 -16) on the MULTI-WAN GATEWAY. (Default is 2 WAN ports from Port 1 – 2)
2. Connect the power cord into the power outlet on the rear panel of the MULTI-WAN GATEWAY.
3. Power-on your PC. If your PC is already running, restart it. It will then obtain an IP address from the MULTI-WAN GATEWAY.
4. Open your WEB browser.
5. In the Address or Location box enter:
HTTP://192.168.1.1
6. You will be prompted for the User Name and password, as shown below:
Figure 2-1: Password Dialog
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7. Enter admin for the "User Name" and leave the "Password" field blank.
The "User Name" is always set as admin
For security, it is highly recommended that you set a password. You may do this using the
Admin Setup screen.
8. After logging in, you will see the Administrator Password setup in the Admin Setup screen, as shown below. Assign a password by entering it in the "Password" and "Verify Password” Fields.
Figure 2-2: Home Screen (Admin. Setup)
9. Select LAN & DHCP from the menu. You will see a screen like in the example below.
Figure 2-3: LAN & DHCP Setup
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10. If your LAN already has a DHCP Server and you wish to continue using it, the following configuration is required:
The DHCP Server function in the MULTI-WAN GATEWAY must be disabled. You will find this setting in the LAN & DHCP screen.
Your DHCP Server must be configured to provide the MULTI-WAN GATEWAY's LAN IP
Address as the "Default Gateway".
Your DHCP Server must provide correct DNS addresses to any connected PCs.
11. Ensure these settings are suitable for your LAN:
See the following table for details of each setting. For most situations, the default settings will
be suitable.
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Settings – LAN & DHCP
LAN IP Configuration
Optional Configuration
DHCP Configuration
IP Address – IP address for the MULTI-WAN GATEWAY, as seen from the Local LAN. Use the default value unless the address is already in use or your LAN is using a different IP Address range.
Subnet Mask –The default value 255.255.255.0 is standard for small (class "C") networks. For other networks, use the Subnet Mask for the LAN segment to which the MULTI-WAN GATEWAY is attached. (The same value as the PCs on that LAN segment.)
DHCP Server Setup – If set to “Enable”, the MULTI-WAN GATEWAY will assign IP Addresses to the PCs (DHCP clients) on your LAN when they start up. The default and recommended value is "Enable". (Windows systems, by default, act as DHCP clients. This setting in the Windows Internet Protocol (TCP/IP) Properties is: Obtain an IP address automatically.)
LAN Any IP – By default this option is disabled. If you enable “LAN Any IP”, then no matter what, the static IP address is held on the client (your PC). The client does not need to change the IP address, even though it has a different IP segment than the LAN segment. It can still access the Internet through NAT.
Lease Time – This is a finite period of time for a DHCP server to lease an IP address to a client.
DNS Server IP for Client – An IP address of the default DNS server for the client requesting DNS service.
View DHCP List
Offered IP Range – The fields set the values used by the DHCP server when allocating IP addresses to DHCP clients. This range also determines the number of DHCP clients supported.
This table shows the IP addresses which have been allocated by the DHCP Server. For each address which has been allocated, the following information is shown:
Free Entry – Indicates how many IP addresses the DHCP server can allocate to DHCP clients.
Name – The "hostname" of the PC. In some cases, this may not be known.
MAC Address – The physical address (network adapter address) of the PC.
IP Address – The IP address that is allocated to this PC.
Type – Indicates whether the IP address is to be dynamic or static.
Status – If Dynamic, the IP address was allocated by this DHCP
Server. If Sniffed, the IP address was detected by examining the LAN rather than allocated by the DHCP Server. In this case, the Name is usually not known.
Time Left – The time expired since the IP address was leased.
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12. Save your data, then go to Step 2, Installing the MULTI-WAN GATEWAY in your LAN.
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2. Installing the MULTI-WAN GATEWAY in your LAN

Figure 2-4: Installation Diagram
1. Ensure that the MULTI-WAN GATEWAY and any DSL/Cable modem(s) are powered-OFF. Leave the modem or modems connected to their data lines.
2. Connect the Broadband modem(s) to the MULTI-WAN GATEWAY.
If using only one (1) Broadband modem, connect it to port 1.
Use the cable supplied with your DSL/Cable modem. If no cable was supplied, use a standard
cable.
3. Use standard LAN cables to connect PCs to the LAN ports on the MULTI-WAN GATEWAY.
Both 10BaseT and 100BaseT connections can be used simultaneously.
If you need to connect the MULTI-WAN GATEWAY to another Hub, just use a standard LAN
cable to connect any LAN port on the MULTI-WAN GATEWAY to a standard port on another hub. Any LAN port on the MULTI-WAN GATEWAY will automatically act as an "Uplink" port when required.
If devices are connected to the 2 WAN ports (1 and 2), the remaining ports (3 to 16), are LAN
ports.
4. Power-Up
Power-on the Cable or DSL modem(s).
Connect the supplied power cord to the MULTI-WAN GATEWAY and power-up.
5. Check the LEDs
The Power LED should be ON.
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The Link/ACT LED should be ON if the corresponding WAN port is connected to a
broadband modem.
For each PC connected to the LAN ports, the corresponding LAN LED (either 10/Yellow or
100/Green) should be ON.

3. Configuring the MULTI-WAN GATEWAY for Internet Access

To configure access to the Internet, first decide how many WAN ports you are going to use. The pull down menu on the MAX WAN web page (Figure 2-5) will let you setup the WAN port numbers. You can choose from two (2), up to eight (8) WAN ports. Once you have selected how many ports you are going to use, click on Submit. You may then proceed to the Primary Setup page.
Figure 2-5: MAX WAN
Select Primary Setup from the menu. You will see a screen like in the example below.
Configure each WAN one by one through the Interface column pull-down menu.
For any of the following situations, refer to Chapter 3: Advanced Port Setup, for any further
configuration which may be required:
Using multiple WAN ports
Enabling multiple IP addresses on each WAN port
Enabling multiple PPPoE sessions
PPTP connection method
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Figure 2-6: Primary Setup
Settings – Primary Setup
Connection Mode
Connection Type
Interface – A pull down menu for each WAN port that you are going to connect to the Internet.
Connect Mode – Enable – Select this if you have connected a broadband modem to this port. Disable – Select this if there is no broadband modem connected to this port.
Check the data supplied by your ISP and select the appropriate option.
Static IP – Select this if your ISP has provided a Fixed or Static IP address. Enter the data into the Address Info fields.
Dynamic IP – Select this if your ISP provides an IP address automatically when you connect. You can ignore the Address Info fields.
PPPoE – Select this if your ISP uses this method. (Usually, your ISP will provide some PPPoE software; however, this software is not required and should not be used.) If this method is selected, you must complete the PPPoE dialup fields.
Note:
If using the PPTP connection method (enable PPTP Connection), select Static IP or Dynamic IP as appropriate, according to the IP Address method used by
your ISP.
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Address Information
PPPoE / PPTP Dialup
DNS
Optional
This is for Static IP users only. Enter the address information (IP Address, Subnet Mask, Gateway) provided by your ISP. If your ISP provides multiple IP address, you can use the Multi-DMZ screen to assign any additional IP addresses.
This is for PPPoE or PPTP users only.
Enter the Username and Password provided by your ISP.
If using PPTP, enable the PPTP Connection checkbox and enter the IP
address of the PPTP server.
PPPoE Host name (Optional) – This field is used by a Host to uniquely associate an access concentrator with a particular Host request.
Note:
There are additional PPPoE/PPTP options on the Port Options screen. To use multiple PPPoE sessions on either port, configure settings in the
Advanced PPPoE screen. If using a Fixed IP address, you MUST enter at least 1 DNS address.
If using a Dynamic IP, PPPoE or PPTP; DNS information is optional.
Host name – This is required by some ISPs. If your ISP provided a Host Name, enter it here. Otherwise, you can use the default value.
Domain name – This is required by some ISPs. If your ISP provided a Domain Name, enter it here. Otherwise, you can use the default value.
MAC address – Some ISP records your MAC address (also called "Physical address" or "Network Adapter address"). If so, you can enter the MAC address expected by your ISP in this field. Otherwise, this should be left at the default value.
Setup of the MULTI-WAN GATEWAY is now complete. PCs on your LAN must now be configured. See the following section for details.
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4: Configure PCs on your LAN

Overview
For each PC, the following settings may need to be configured:
TCP/IP network settings
Internet Access configuration
TCP/IP Settings
If using the default MULTI-WAN GATEWAY settings and the default Windows 95/98/ME/2000/XP TCP/IP settings, no changes need to be made. Just start (or restart) your PC.
By default, the MULTI-WAN GATEWAY will act as a DHCP Server, automatically providing a suitable IP Address (and related information) to each PC when the PC boots.
For all non-Server versions of Windows, the default TCP/IP setting is to act as a DHCP client. In Windows, this setting is: Obtain an IP address automatically. Just start (or restart) your PC and it will automatically obtain an IP address from the MULTI-WAN GATEWAY.
If using fixed IP addresses on your LAN, or if you wish to check your TCP/IP settings, refer to Appendix B – Windows TCP/IP Setup.
Internet Access
To configure your PCs to use the MULTI-WAN GATEWAY for Internet access, follow this procedure:
For Windows 9x/2000
1. Select Start Menu - Settings - Control Panel - Internet Options.
2. Select the Connection tab and then click the Setup button.
3. Select "I want to set up my Internet connection manually”, or “I want to connect through a local area network (LAN)" and click Next.
4. Select "I connect through a local area network (LAN)" and click “Next”.
5. Ensure that all of the boxes on the following Local area network Internet Configuration screen are unchecked.
6. Check the "No" option when prompted "Do you want to set up an Internet mail account now?"
7. Click Finish to close the Internet Connection Wizard. Setup is now completed.
For Windows XP
1. Select Start Menu - Control Panel - Network Connections.
2. Select Create a new connection.
3. Click Next on the "New Connection Wizard" screen.
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4. Select "Connect to the Internet" and click “Next”.
5. Select "Set up my connection manually" and click “Next”.
6. Check "Connect using a broadband connection that is always on" and click Next.
7. Click Finish to close the New Connection Wizard. Setup is now completed.
Accessing AOL
To access AOL (America On Line) through the MULTI-WAN GATEWAY, the AOL for Windows software must be configured to use TCP/IP network access rather than a dial-up connection. The configuration process is as follows:
Start the AOL for Windows communication software. Ensure that it is Version 2.5, 3.0 or later. This procedure will not work with earlier versions.
Click the Setup button.
Select Create Location and change the location name from "New Locality" to " MULTI-WAN
GATEWAY".
Click Edit Location. Select TCP/IP for the Network field. (Leave the Phone Number field blank.)
Click Save, then OK.
Configuration is now complete.
Before clicking "Sign On", always ensure that you are using the "MULTI-WAN GATEWAY" location.

Macintosh Clients

For Macintosh users, the procedure for accessing the Internet via the MULTI-WAN GATEWAY is as follows.
1. Open the TCP/IP Control Panel.
2. Select Ethernet from the Connect via pop-up menu.
3. Select Using DHCP Server from the Configure pop-up menu. The DHCP Client ID field can be left blank.
4. Close the TCP/IP panel, saving your settings.
Note:
If using manually assigned IP addresses instead of DHCP, the required changes are:
Set the Router Address field to the MULTI-WAN GATEWAY’s IP Address.
Ensure your DNS settings are correct.

Linux Clients

To access the Internet via the MULTI-WAN GATEWAY using Linux, it is only necessary to set the MULTI-WAN GATEWAY as the "Gateway" and ensure your Name Server settings are correct.
Ensure you are logged in as "root" before attempting any changes.
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Fixed IP Address
By default, most Unix installations use a fixed IP Address. If you wish to continue using a fixed IP Address, make the following changes to your configuration.
Set your Default Gateway to the IP Address of the MULTI-WAN GATEWAY.
Ensure your DNS (Name server) settings are correct.
To act as a DHCP Client (recommended)
The procedure below may vary depending on your version of Linux and X -windows shell.
1. Start your X Windows client.
2. Select Control Panel - Network
3. Select the "Interface" entry for your Network card. Normally this will be called "eth0".
4. Click the Edit button, set the "protocol" to "DHCP" and save this data.
5. To apply your changes, use the "Deactivate" and "Activate" buttons if available. Otherwise, restart your system.
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3: Advanced Port

Overview

Port Options contains some options which can be set on any WAN port. For most situations, the default values are satisfactory.
Load Balance is only functional if you are using multiple WAN ports. It allows you to determine the proportion of WAN traffic sent through each port.
Advanced PPPoE setup is required if you wish to use multiple sessions on each WAN port. It can also be used to manually connect or disconnect a PPPoE session. Otherwise, this screen can be ignored.
Advanced PPTP setup is required if using the PPTP connection method.

Port Options

Figure 3-1: Port Options
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