14
After sales service policy
1. Warranty clause:
When buyer from the point of sale who has obtained the authorization of
XIEGU to buy our products, within two weeks of purchase, if host,
multifunctional microphone, shell structure of the host, the USB data lines,
power lines appear the performance fault of non-human damage, the buyer can
be in the original place of purchase to enjoy a free replacement service. The
transport costs borne by the seller.
When buyer from the point of sale who has obtained the authorization of
XIEGU to buy our products, in more than two weeks and within a year, if host,
multifunctional microphone, shell structure of the host, the USB data lines,
power lines appear the performance fault of non-human damage, the buyer have
the right to enjoy free repair service. The transportation cost of the product from
the buyer to the original place of purchase is to be borne by the buyer.
When buyer from the point of sale who has obtained the authorization of
XIEGU to buy our products, beyond one year later, if host, multifunctional
microphone, shell structure of the host, the USB data lines, power lines appear
the performance fault of non-human damage, the buyer can apply for
maintenance services in the original place of purchase. The maintenance cost and
the transportation cost shall be borne by the buyer.
The warranty period is calculated from the date of the purchase of the product.