Please read this user manual carefully before use and keep it well for future reference
Page 2
Page 3
Safety Information
Restrictions
This product is designed for indoor floor cleaning only. Please do not use it outdoors
(such as an open-ended terrace), on any surface instead of the ground (such as a sofa),
or in a commercial or industrial environment
Please do not use the product on any elevated surface without barriers (such as the
floor of a loft, an open-ended terrace and the surface of furniture
Please do not use the product when the temperature is higher than 40℃ or lower
than 4℃, or there is any liquid or sticky substance on the floor
Before using the product, please put aside wires on the floor to avoid them being
dragged around when the cleaner is working
To prevent the cleaner from being blocked whilst it is working and your valuables from
any damage from slight crashes, please clean up fragile objects and odds and ends on
the floor before switching on the cleaner (such as vases and plastic bags)
Children should be supervised to ensure that they do not play with the appliance
This appliance is not intended for use by persons (including children) with reduced
physical, sensory or mental capabilities, or lack of experience and knowledge, unless they
have been given supervisionor instruction concerning use of the appliance by a
person responsible for their safety(CB)
1
Page 4
Safety Information
This appliance can be used by children aged from 8 years and above and persons with
reduced physical, sensory or mental capabilities or lack of experience and knowledge if
they have been given supervision or instruction concerning use of the appliance in a
safe way and understand the hazards involved. Children shall not play with the
appliance. Cleaning and user maintenance shall not be made by children without
supervision(EU)
Please keep the main brush cleaning tools out of reach of children
Do not place any object (including children and pets) on the cleaner, no matter
whether it is working or not
Keep hair, loose clothing, fingers, and all parts of body away from openings and
moving parts
Do not use the cleaner on any burning object (such as a burning cigarette butt)
Do not use the cleaner on plush carpets (the cleaner might not work well on some
dark-colored carpets either)
Do not use the cleaner to clean hard or sharp objects (such as decoration wastes, glass
and nails)
Do not carry the cleaner by the cap on the distance laser sensor, the cover on the
main unit or the collision buffer
The appliance must be switched off and the plug must be removed from socket-outlet
before cleaning or maintaining the appliance
2
Page 5
Safety Information
Do not use a wet piece of cloth or any liquid to clean any part of the product
Do not use the mopping module on carpets
Please use the product according to the manual. Any loss or damage caused from improper
use will be borne by the user
Battery and Charging
WARNING
For the purposes of recharging the battery, only use the detachable supply Unit
xiaowa CDZ03RR or CDZ04RR provided with this appliance
Do not arbitrarily dismantle, repair or modify the battery or dock charger
Please keep the dock charger away from heat (such as heating plates)
The battery must be removed from the appliance before it is scrapped
The appliance must be disconnected from the supply mains when removing the battery
The battery is to be disposed of safely. Please do not discard waste batteries. Leave them
to a professional recycling organization
Do not wipe or clean the chargers shrapnel with a piece of wet cloth or wet hands
If the supply cord is damaged, it must be replaced by the manufacturer, its service agent
or similarly qualified persons in order to avoid a hazard
Please make sure the cleaner is powered off in shipment and original packaging is advised
3
Page 6
Safety Information
If left unused for a long period, please store the cleaner in a cool and dry place after
having it fully charged and switched off, charge it at least every three months to avoid the
battery being over discharged
Table of Faults of Robotic Vacuum Cleaner
Table of Faults of Robotic Vacuum Cleaner
Item
Failure of the functions given in the manual
Main Unit
Dock Charger
Power cableFailure of supply electricity to the dock charger
Failure of power on
Malfunction of the main brush, the side brush, the fan or the main wheel
Failure of charging the main unit
Faults
Dock Charger xiaowa CDZ03RR/ CDZ04RR
Rechargeable Li-on battery pack information
Cell number
s
E2
BRR-1P4S-2600S/BRR-1P4S-2600D
Xiaowa
2600mAh/37.44Wh
4
E2 ,E3
E3
BRR-2P4S-5200S/BRR-2P4S-5200D
5200mAh/74.88Wh
8
Laser Safety
The laser distance sensor of this product meets the standards for Class I Laser Products
in IEC 60825-1:2014 and will not generate hazardous laser radiation
4
Page 7
Introduction
Machine
Spot cleaning
Press to start spot cleaning
Clean/ON&OFF
Press to start cleaning
Press and hold to power on or off
POWER light
White: battery capacity ≥ 20%
Red: battery capacity < 20%
Slow flashing: Charging or starting up
Flashing in red: Faulty state
Notes:
Ensure that 0.5 m or above in two sides and 1.5 m in the front are
retained for the dock charger
The power cable, when being vertical to the floor, may be dragged by
the machine body, thereby resulting in displacement or disconnection
of the dock charger
The dock charger indicator is normally on when the dock charger is
electrifie d, and off when the dock charger works
Power on and charge3
Press and hold the key to power on, wait until the power
light is normally on, and then dock the machine body to the
dock charger for charging
The machine is equipped with a built-in high performance
lithium-ion rechargeable battery pack. To maintain battery
performance, please keep the machine charged for normal use.
Note: The machine may not be powered on when the battery is low.
Please directly dock the machine body to the dock charger
Connect your mobile phone client
9
(this can be skipped)4
Page 12
Installation
The product is compatible with Mi Home intelligent platform and could be controlled by Mi Home app.
It supports the MIUI system and can be interconnected with other Mi Home intelligent products
Quick Setup
1
Download App
Search "Mi Home" in App store/Google play or scan the QR code below to download and install the Mi Home app.
2
Add Device
Go to "My Device" page of Mi Home app and tap "+" on the top right corner of the page to add a device. You could find newly added
device on "My Device" list
3
Reset WIFI
If anything is wrong with WIFI connection, you could try to reset WIFI to default.
Open upper cover to check the WIFI indicator status next to reset button. Press and hold the key and key until you hear the voice
"Reset WIFI ". The resetting is completed when the WIFIi indicator starts to flash slowly and the cleaner will enter a pending connection
state.
10
Page 13
Installation
WIFI indicator
Slow flashing: Waiting for connection
Fast flashing: Connecting
Glowing: WIFI is connected
2
Install the mopping cloth: dampen the mopping cloth and
squeeze it dry. Insert it to the end along the slot of the
water tank and stick it firmly
Note: When your mobile phone fails to connect to the machine,
please refer to "User Manual" - "Reset WIFI"
Install the mopping module5
1
Refill the water tank: open the water tank and reinstall the water
tank cover after refilling with tap water
Note: Please be aware that some floor cleaners or disinfectants may
cause blockage of the water tank filter
11
Note: Do not use the mopping module when there is nobody at home
3
Install the module: push the module in parallel along the
alignment signs on the rear of the machine and on the
mopping module. It is installed in place when you hear
a "click" sound.
Note: To get better mopping effect, it is recommended to install
the mopping module after cleaning for 3 times
Page 14
Installation
Routine Maintenance
Start cleaning6
When the power light changes from white breathing flash to
normally on, charging completes. Press the key or use your
mobile phone client to start cleaning
Note:
Do not use the mopping module when there is nobody at home
It is recommended to clean the mopping cloth every 30 minutes to ensure
water flow rate and cleaning effect
Remove the mopping module7
After the machine completes cleaning and returns to the dock
charger, use your hands to push two buckles in two sides, drag
the mopping module backwards and remove it
Note:
Remove the mo pping module when th e machine is charging or lef t unused.
Empty water residue in the water tank and clean the mopping cloth to
prevent mildew or undesirable odor
When the dock charger is placed on a wooden floor, always place a
moisture-proof mat thereunder to avoid moisture on the floor
Main brush Clean weekly
1. Flip the machine over and push the buckle to remove
the main brush cover
2. Lift the main brush up and clean its bearing
3. Use the supplied main brush cleaning tool to cut off
hair entangled onto the main brush
4. Reinstall the main brush and clamp tightly the buckle
on the main brush cover
Note: It is recommended to replace the main brush every 6-12
months to ensure the cleaning ef fect
Use of main brush cleaning tool
*
Main brush cover
Buckle
Main brush
Main brush bearing
12
Page 15
Routine Maintenance
Dust bin and strainer Clean weekly
1. Remove the top cover of the machine and press the
dust bin buckle to lift up and remove the dust bin
2. Open the dust bin cover as indicated by arrow, and empty trash out
**
Clean the washable strainer Clean every two weeks
1. Open the dust bin cover as indicated by arrow
2. Fill the dust bin with clean water and close the cover. Shake the
dust bin and then pour out the dirty water
13
Note: Please rinse with clean water without adding any detergents
Page 16
Routine Maintenance
3. Remove the filter and rinse with water
Note: Do not touch the surface of the filter with hands, brushes or sharp
objec ts so as to avoid damaging the filter
4. Rinse repeatedly and lightly pat the filter to remove any dirt.
Continue until it is clean
5. Dry the filter thoroughly and reinstall it before use
Note:
Always dr y the filter thoroughly before use (dry fo r at least 24 hours)
It is recommended to alternate b etween two str ainers
Side brush Clean monthly
1. Flip the machine over to remove the fixing screw on the side brush
2. Remove and clean the side brush
3. Reinstall the side brush and tighten the screw
Note: It is recommended to replace the side brush every 3-6 months
to ensure the cleaning effect
Omni-directional wheel Clean monthly
1. Flip the machine over and lift the omni-directional wheel up
2. Remove hair and dirt on the wheel body and axle
3. Reinstall the wheel body and press tightly
Note: flush it with tap water and reinstall after drying
*
*
Wheel body
Axle
Rack
14
Page 17
Routine Maintenance
Mopping cloth
1. Remove the mopping cloth from the mopping module
2. Clean the mopping cloth and dry it
Note:
Always remove the mopping cloth for cleaning and avoid backflow of
dirty water that may block the filter
If the mopping cloth is too dirty, the mopping effect may be affected.
Please clean it before use
It is recommended to replace the mopping cloth every 3-6 months
to ensure the cleaning effect
Clean after use
*
Filter assembly Replace every 1-3 months
1. Use your finger to remove the filter assemblies on the
left and right along the notch
2. Install a new filter assembly in place
Note: It is recommended to replace a filter assembly every 1-3
months to ensure the cleaning effect, depending on the quality
of water and frequency of use.
*
Battery
The machine is internally provided with a high performance
lithium-ion rechargeable battery pack. To maintain battery
performance, please keep the machine charged in normal use
Note: If the machine is left unused for a prolonged period of time,
please power it off before storage and charge it at least every 3 months
to avoid degradation due to over-discharge
15
Page 18
Routine Maintenance
Machine sensor Clean monthly
Use soft dry cloth to wipe and clean each sensor, including:
1. Four cliff sensors on the bottom of the machine
2. IR decelerate sensor in front of the machine
3. Charging contact on the bottom of the machine
IR decelerate sensor
**
Cliff Sensor
Omni-directional wheel
Charging contact
Motion tracking sensor
Side brush
Dock charger Clean monthly
Use soft dry cloth to clean the charging contact of the dock charger
Firmware update
You can use your mobile phone client to update firmware for
the machine. Please connect it to the dock charger and ensure
that the battery capacity is more than 20% before update. The
power indicatoris fast flashing in white during firmware update
Reset system
When pressing keys makes no response or the machine cannot
be shut down, please try to reset the system by pressing
the key;
the machine will be restarted automatically after resetting
Restoring to Factory Defaults
If the system still doesn't work after resetting, please press
and hold the button simultaneously, until the system
prompts for "Start restoring initial version". The machine will
be restored to factory defaults in this way
Navigation methodAdaptive random navigationInertial navigation route planningInertial navigation route planning
Automatic recharge√√√
Obstacle clearance height2.0cm2.0cm2.0cm
Max suction1600Pa1800Pa2000Pa
Dust bin capacity640 ml640 ml640 ml
Max run time60 minutes90 minutes150 minutes
Battery capacity2600mAh2600mAh5200mAh
Cleaning mapNo mapPixel mapPixel map
Timer cleaning√√√
Smart home interconnection√√√
Carpet Boost√√√
Fall prevention√√√
Washable strainer√√
Moistureproof mat√√
Xiaowa C1
*****
Xiaowa E2
Cleaning method
Cleaning capacity
Extended app functions
Hardware system
*****
Xiaowa E3
*****
18
Page 21
Troubleshooting
When a runtime error occurs, the power indicator flashes in red quickly and a voice prompt is given.
Use the table below to solve the problem.
Fault display
Error 2: Please clean and lightly tap the bumper
Error 3: Please move the machine to a place near
its original location and start it
Error 4: Please wipe the cliff sensor and move the
machine to a place near its original location and
start it
Error 5: Please remove the main brush to clean the
brush and bearing
Error 6: Please remove and clean the side brush
Error 7: Main wheel exception
Error 8: Please clear obstacles around the machine
Error 9: Please reinstall the dust bin and filter
Error 10: Please check that the filter is dry or clean
the filter
Error 11: A high-intensity magnetic field is detected.
Please keep far away from the virtual wall before
starting
Solution
The bumper is stuck. Please lightly and repeatedly tap the bumper to
remove any foreign matter. If no foreign matter is found, please move
the machine to a new location and start it;
The wheels are suspended. Please move the machine to a place near its
original location;
The machine is suspended. Please move it to a place near its original
location and start it. This problem may also be caused when the cliff
sensor is too dirty. Please wipe the cliff sensor to eliminate this problem;
The main brush may be entangled with foreign matter. Please remove
the main brush and its bearing for cleaning;
The side brush may be entangled with foreign matter. Please remove
and clean the side brush;
Please check whether the main wheel is entangled with foreign matter
or move the machine to a place near its original location and start it;
The machine may get stuck or caught on objects. Please clear obstacles
around the machine;
Please reinstall the dust bin and filter and check that they are installed
in place. If the problem persists, please try replacing the filter;
The filter is not completely dry. Please leave it to dry for at least 24 hours.
The filter may be blocked. Please clean it.If the problem persists, please
replace the filter;
The machine is too close to the virtual wall when starting up.
Please move it to a new location and start it;
19
Page 22
Troubleshooting
Error 12: Battery level is too low. Please rechargeLow battery. Please charge it before use;
Error 13: Charging error. Please clean the charging
contact areas
Error 14: Battery error
Error 17: Side brush module error.
Please try to reset the system
Error 18: Vacuum cleaner fan error. Please try to
reset the system
Error 20: Please clean the motion tracking sensor
and place the machine back to its original location
and start it
Error 23: Please clear the signal emission area of the
dock charger
Internal error, please reset the systemMalfunction due to internal error. Please try to reset the system.
Notes:
1. Resetting the system may solve some problems
2. Error 1, error 15, error 16, error 19, error 21 and error 22 are error codes for other models and are not applicable to this machine
If the problem persists after using the recommendations in the table above,
please email our after-sales service team:
US/Non-Europe Support: support@roborock.com
Europe Support: support@roborock-eu.com
Please use a dry cloth to wipe the charging contact of the machine and
the charging tab of the dock charger;
The battery temperature is too high or too low. Please wait until the
battery temperature is normal before use;
A malfunction has occurred with the side brush module. Please try
resetting the system;
A malfunction has occurred with the suction fan. Please try resetting
the system;
The motion tracking sensor may be dirty or blocked. Please use a dry
cloth to wipe the motion tracking sensor and place the machine back to
its original location and start it;
The dock charger is blocked by dust or foreign matter. Please remove it.
declare that this DoC is issued under our sole responsibility and that the products:
Product description
Type(model) designation(s)
Robotic Vacuum Cleaner and Accessories
E2 ,E3 ( can be 0 to 9, A to Z, a to z, "-", "_", "\", "/"
**********
*
or blank, for marketing purpose.)
are in conformity and verified through testing with the provision of the following EU directives:
RED Directive 2014/53/EU
Article 3.1 a): Safety&Health
1. EN 60335-1:2012 + A11:2014 +AC:2014
+ A13:2017
2. EN 60335-2-2:2010 + A11:2012 + A1:2013
3. 1999/519/EC
4. EN 62311:2008
5. EN 62233:2008
1.Household and similar electrical appliances-Safety-Part 1: General requirements
2.Household and similar electrical appliances-Safety-Part 2-2: Particular requirements for
vacuum cleaners and water suction cleaning appliance
3.COUNCIL RECOMMENDATION of 12 July 1999 on the limitation of exposure of the general
public to electromagnetic fields (0 Hz to 300 GHz)
4.Assessment of electronic and electrical equipment related to human exposure restrictions
for electromagnetic fields (0 Hz - 300 GHz)
5.Measurement methods for electromagnetic fields of household appliance and similar
apparatus with regard to human exposure
21
Page 24
EU Declaration of Conformity
1.Electromagnetic Compatibility (EMC) standard for radio equipment and services;
Part 1: Common technical requirements; Harmonized Standard covering the essential
requirements of article 3.1(b) of Directive 2014/53/EU and the essential requirements of
RED Directive 2014/53/EU
Article 3.1 b): EMC
1. Draft EN 301 489-1 V2.2.0
2. Draft EN 301 489-17 V3.2.0
3. EN 55014-1:2017
4. EN 55014-2: 2015
5. EN 61000-3-2: 2014
6. EN 61000-3-3: 2013
article 6 of Directive 2014/30/EU
2.Electromagnetic Compatibility (EMC) standard for radio equipment and services;
Part 17: Specific conditions for Broadband Data Transmission Systems; Harmonized Standard covering the essential requirements of article 3.1(b) of Directive 2014/53/EU
3.Electromagnetic Compatibility-Requirements for household appliances, electric tools
and similar apparatus Part 1: Emission
4.Electromagnetic compatibility – Requirements for household appliances, electric tools
and similar apparatus Part 2: Immunity – Product family standard
5.Electromagnetic compatibility (EMC) - Part 3-2: Limits - Limits for harmonic current
emissions (equipment input current ≤ 16 A per phase).
6.Electromagnetic compatibility (EMC) - Part 3-3: Limits - Limitation of voltage changes,
voltage fluctuations and flicker in public low-voltage supply systems, for equipment with
rated current ≤ 16 A per phase and not subject to conditional connection.
RED Directive 2014/53/EU
Article 3.2: Radio Spectrum
EN 300 328 V2.1.1
ROHS Directive 2011/65/EU
EN50581:2012
Product description
Type(model) designation(s)
Wideband transmission systems; Data transmission equipment operating in the 2,4 GHz
ISM band and using wide band modulation techniques; Harmonized Standard covering
the essential requirements of article 3.2 of Directive 2014/53/EU
Technical documentation for the assessment of electrical and electronic products with
respect to the restriction of hazardous substances
Dock Charger and Accessories
Dock Charger, models: CDZ03RR or CDZ04RR.
are in conformity and verified through testing with the provision of the following EU directives:
22
Page 25
EU Declaration of Conformity
Low Voltage Directive 2014/35/EU
1. EN 60335-1:2012 + A11:2014
2. EN 60335-2-29:2004 + A2:2009
3. EN 62233:2008
EMC Directive 2014/30/EU
1. EN 55014-1:2017
2. EN 55014-2: 2015
3. EN 61000-3-2: 2014
4. EN 61000-3-3: 2013
ROHS Directive 2011/65/EU
EN50581:2012
1.Household and similar electrical appliances-Safety-Part 1: General requirements
2.Household and similar electrical appliances-Safety-Part 2-29: Particular requirements
for battery chargers
3.Measurement methods for electromagnetic fields of household appliance and similar
apparatus with regard to human exposure
1.Electromagnetic Compatibility-Requirements for household appliances, electric tools
and similar apparatus Part 1: Emission
2.Electromagnetic compatibility – Requirements for household appliances, electric tools
and similar apparatus Part 2: Immunity – Product family standard
3.Electromagnetic compatibility (EMC) - Part 3-2: Limits - Limits for harmonic current
emissions (equipment input current ≤ 16 A per phase).
4.Electromagnetic compatibility (EMC) - Part 3-3: Limits - Limitation of voltage changes,
voltage fluctuations and flicker in public low-voltage supply systems, for equipment with
rated current ≤ 16 A per phase
Technical documentation for the assessment of electrical and electronic products with
respect to the restriction of hazardous substances
Person responsible for making this declaration:
Printed name: Rui.Shen
Position/Title: Quality Director
Signature:
Date of issue: Jun 14, 2018
23
Page 26
WEEE Information
Correct Disposal of this product . This marking indicates that this product should not be
disposed with other household wastes throughout the EU. To prevent possible harm to
the environment or human health from uncontrolled waste disposal, recycle it responsibly
to promote the sustainable reuse of material resources. To return your used device, please
use the return and collection systems or contact the retailer where the product was
purchased. They can take this product for environmental safe recycling.
Korrekte Entsorgung dieses Produkts Innerhalb der EU weist dieses Symbol darauf
hin, dass dieses Produkt nicht über den Hausmüll entsorgt werden darf. Altgeräte
enthalten wertvolle recyclingfähige Materialien, die einer Wiederverwertung zugeführt
werden sollten und um der Umwelt bzw. der menschlichen Gesundheit nicht durch
unkontrollierte Müllbeseitigung zu schaden. Bitte entsorgen Sie Altgeräte deshalb
über geeignete Sammelsysteme oder senden Sie das Gerät zur Entsorgung an die
Stelle, bei der Sie es gekauft haben. Diese wird dann das Gerät der stofflichen
Verwertung zuführen.
24
Page 27
Warranty Information
The seller provides warranty in accordance with the legislation of the customer's own country
of residence, with a minimum of 1 year,starting from the date on which the appliance is sold
to the end user.
The warranty only covers defects in material or workmanship.
The repairs under warranty may only be carried out by an authorized service centre. When making
a claim under the warranty, the original bill of purchase (with purchase date) must be submitted.
The warranty will not apply in cases of:
Normal wear and tear
Incorrect use, e.g. overloading of the appliance, use of non-approved accessories Use of force,
damage caused by external influences Damage caused by non-observance of the user manual,
e.g. connection to an unsuitable mains supply or non-compliance with the installation instructions
Partially or completely dismantled appliances
25
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Robotic Vacuum Cleaner
Manufacturer: Beijing Roborock Technology Co., Ltd.
Product Model: E2 ,E3 ( can be 0 to 9, A to Z, a to z, "-", "_", "\", "/" or blank, for marketing purpose.)
Address of Manufacturer: Floor 6, Suite 6016, 6017, 6018, Building C, Kang jian Baosheng Plaza,
No. 8 Heiquan Road, Haidian District, Beijing, P.R. CHINA
For more product information, please visit our website: www.roborock.com
For after-sales support, please email our after-sales service team:
US/Non-Europe Support: support@roborock.com
Europe Support: support@roborock-eu.com
********** *
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